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HSBC

HSBC status: access issues and outage reports

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HSBC Holdings plc is a British multinational investment bank and financial services holding company. HSBC offers current accounts, savings, investments, loans, credit cards and other financial products.

Full Outage Map

Problems in the last 24 hours in Enfield Town, England

The chart below shows the number of HSBC reports we have received in the last 24 hours from users in Enfield Town, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

At the moment, we haven't detected any problems at HSBC. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by HSBC users through our website.

  • 57% Mobile App (57%)
  • 26% Login (26%)
  • 9% Website (9%)
  • 7% Transactions (7%)
  • 2% Withdrawals (2%)

Live Outage Map Near Enfield Town, England

The most recent HSBC outage reports came from the following cities: City of London, Hatfield, London, Hertford, Welwyn Garden City, Harrow, Borehamwood, Woodford Green, and Ealing.

CityProblem TypeReport Time
City of London Mobile App 5 days ago
Hatfield Mobile App 7 days ago
London Mobile App 14 days ago
London Mobile App 23 days ago
Hertford Mobile App 24 days ago
London Login 27 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

HSBC Issues Reports Near Enfield Town, England

Latest outage, problems and issue reports in Enfield Town and nearby locations:

  • KingKawika93
    King 👑 David (@KingKawika93) reported from Ilford, England

    Wow @cryptocom is so bad the 2FA telling me to reset and refusea to work not allowing me to withdraw. Wow talk about lock in. Worse then @HSBC_UK bank all scams **** u

  • ijaen
    Ivan Alexander (@ijaen) reported from Paddington, England

    @scottgardner76 @HSBC_UK If the bank does not release a statement soon I’ll have to change my payroll to another bank. I can’t touch my money because to log in on the computer you need a code from the app. I can only use debit card.

  • dean_risley
    Dean Risley (@dean_risley) reported from Ware, England

    @HSBC_UK how are businesses that still accept cash transactions supposed to stay with you when you keep cost cutting & closing branches? We don’t get the same level of service from the Post Office. We’re not a cashless society, just another example of disgraceful profiteering !!

  • MurrayAlanLee
    DREAMVIEW ESTATES (@MurrayAlanLee) reported from Barnet, England

    @HSBC_UK Was in there again just now! Both cash AND cheque machines down plus I gather all systems. And only 1 counter open and gather the main frame is down too? So what I paid in won’t show up?🙈🤬

  • ijaen
    Ivan Alexander (@ijaen) reported from Paddington, England

    @HSBC_UK Abi, I don’t want a complaint, I just want to access my bank account 🥹 I’ll use the option you suggested and if that does not work then I’ll file a complaint but let’s give that option a chance.

  • ijaen
    Ivan Alexander (@ijaen) reported from Paddington, England

    @HSBC_UK Hi Abi. Will call tomorrow then but asking customers to roll back is not acceptable. The issue here is the bank, not the apple software. All other banks (Barclays, Bank of America, Revolut and Wise in my case) work perfectly fine.

  • seiferxin1
    seiferxin (@seiferxin1) reported from London, England

    @HSBC_UK Further Ive tried this 3 separate devices...mobile phone and 2 different laptops. Ive cleared cache so this is not the issue... especially given 3 different devices.

  • AndyJBall
    Andy Ball (@AndyJBall) reported from St Albans, England

    @HSBC_AUS @HSBC_UK i am in a stalemate with a KYC (Know your customer) issue , and HSBC UK (who can identify me) dont seem to want / be able to talk to HSBC AUS to help resolve. Any chance you can help ?

  • ijaen
    Ivan Alexander (@ijaen) reported from Paddington, England

    @bat1150gs @HSBC_UK It’s awful. My salary gets paid on that account and I’ve been locked out for weeks now. Their response is to install on another device. Not even the web option works as you need a security code in the app.

  • AndrewCarrier
    Andrew Carrier 🍸 (@AndrewCarrier) reported from Kensington, England

    @dgwbirch @Barclays Looks familiar. @HSBC_UK does the same thing. Go over your daily payment limit and, rather than say that, you get a indecipherable error message leaving you to imagine it’s an IT issue or worse. Why are established banks so bad at this stuff!?

  • MattCartmell
    Matt Cartmell (@MattCartmell) reported from Paddington, England

    Absolutely appalling levels of customer service with @hsbc_uk business banking -phone service over 1hour wait - but no responsiveness on the Chat app either. If you’re looking for a business account look elsewhere

  • seiferxin1
    seiferxin (@seiferxin1) reported from London, England

    @HSBC_UK Same issue for past 3wks...still same today

  • 0x013F6DAF2fc89
    thewolfofcrypto.eth (@0x013F6DAF2fc89) reported from City of London, England

    Annoyed by the fact that every time a bank transfer contains the word #crypto @HSBC_UK marks it as “fraudulent” and block it. #Banks are the real fraud #Crypto is the future

  • mariusfanu
    Marius Fanu (@mariusfanu) reported from London Colney, England

    @HSBC_UK the public iOS 16 beta are out. Now is your time to “shine”, please fix the iOS app to not crash at launch 🚀

  • firstclubworld
    Darren (@firstclubworld) reported from Kensington, England

    @HSBC_UK is there an HSBC app problem at the moment I have been trying for over a week to use this app and it just closes down when I press the app icon - I have reinstalled and deleted a lot of times but the app only brings up the logo ? I updated to iOS 15.2 recently ? Pls help

  • Dorothy737
    Dorothy Cohen (@Dorothy737) reported from Barnet, England

    @HSBC_UK stop bombarding me with text messages to the point of harassment. Do any other customers have this problem with HSBC???

  • AlexKLMan
    Alex 🀄️ (@AlexKLMan) reported from Romford, England

    @CatchTheseWords @HSBC_UK Have you tried using the screen recognition? Also, it is ridiculous why you need account information for a public issue.

  • hines_stephen
    Stephen Hines (@hines_stephen) reported from London, England

    @HSBC_UK @PostOffice Can either of you help?

  • AndrewCarrier
    Andrew Carrier 🍸 (@AndrewCarrier) reported from Paddington, England

    @harrynwilson What were they protesting? How diabolically awful @HSBC_UK’s mobile app is?

  • NBJNiloo
    Nilema (@NBJNiloo) reported from Tottenham, England

    @HSBC_UK - is there a problem with the app. I have reinstalled it because it logs off everytime I press pay&transfer.

HSBC Issues Reports

Latest outage, problems and issue reports in social media:

  • _aaroncater_
    Aaron Cater (@_aaroncater_) reported

    @FionaIvisonx @HSBC_UK If you spoke to an agent and then went through the automated system to set on up yourself, then this is your new telephone security number. I had this same problem and was waiting for it to arrive but no, this is the number that the online registration asks you for (random digit)

  • 1Peninho
    Stu Cook (@1Peninho) reported

    @HSBC_UK That’s not what the issue is, but it is the same issue. A transaction has been declined but funds are not yet released - the vendor has told me they have declined so NFA their end. I have proof it’s been declined. Still no “call back within 24hrs” promised on Monday

  • kpescort
    Keith (@kpescort) reported

    @HSBC_UK I wonder if you can help me. I applied for a hsbc credit card through a company called totallymoney as they informed me I had a very good chance of being accepted, and was accepted. I filled out the form stating I did not have an account, do I need one as I have the card

  • _aaroncater_
    Aaron Cater (@_aaroncater_) reported

    @HSBC_UK I have phone your support team and they have deregistered me from digital banking and I’ll reregister. they said phone back if it didn’t work.

  • drpraveenkishor
    Praveen Kishore (@drpraveenkishor) reported

    @HSBC_UK Any known problems with iOS15.3.1 with the HSBC mobile banking app. App keeps crashing or locking me out, updated OS overnight

  • Grace78206274
    Grace (@Grace78206274) reported

    @Gertrudemo81 @HSBC_UK HSBC is not only down in the UK, for the past 3 days in Mexico City I've been trying to withdraw money from my investment account.

  • baloo_gp
    GPbear (@baloo_gp) reported

    @RevolutApp the one banking service that ignores fraudulent payments. #Scammers #CustomerExperience 3 payments reported and then still sent to @LloydsBank @HSBC_UK No action by Revoult

  • lauracarpsxx
    Laura (@lauracarpsxx) reported

    @HSBC_UK the worst customer service ever🙃🙃🙃🙃

  • lucynuttall89
    Lucy Nuttall (@lucynuttall89) reported

    @HSBC_UK OTPs not working? Tried 3 times last night, didn't get a single text. Yes my phone number is correct. Need to pay removal services urgently!

  • FionaIvisonx
    Fiona (@FionaIvisonx) reported

    @HSBC_UK how do u get a telephone banking security number? Mortgage customer