Hyperoptic Outage Report in Isleworth, Greater London, England
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Hyperoptic is a fibre-to-the-building Internet service provider (ISP) based in London, England.
Full Outage Map
E-mailProblems in the last 24 hours in Isleworth, England
The chart below shows the number of Hyperoptic reports we have received in the last 24 hours from users in Isleworth and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Hyperoptic. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Hyperoptic users through our website.
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Internet (74%)
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Total Blackout (11%)
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Wi-fi (11%)
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E-mail (3%)
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TV (%)
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Phone (%)
Live Outage Map Near Isleworth, Greater London, England
The most recent Hyperoptic outage reports came from the following cities: Slough, Balham, London, Paddington, Croydon, Tower Hamlets, Harringay, Hounslow, Ealing, Belsize Park, Islington, Camden Town, Bermondsey, Streatham and City of Westminster.
| City | Problem Type | Report Time |
|---|---|---|
 City of Westminster |
Internet | |
| Slough |
Internet | |
| Balham |
Internet | |
| London |
Wi-fi | |
| London |
Total Blackout | |
| London |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Hyperoptic Issues Reports Near Isleworth, England
Latest outage, problems and issue reports in Isleworth and nearby locations:
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Denis O'Regan
(@TheDenisORegan) reported
from
Hammersmith, England
@HyperopticCS #Hyperoptic is rubbish. This shouldn’t happen. Their customer service is often unbelievably rude.
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Abhijit Majumdar
(@AM_UK19BONG) reported
from
Hillingdon, England
@HyperopticCS @Hyperoptic . I have to change address after staying with ypu for 1 year. The new address they can not provide service. Now you want me to pay for remaining term. This is unethical.
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Fursecroft
(@Fursecroft) reported
from
Paddington, England
@Hyperoptic service is intermittent in the w1h 5lf area
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Abhijit Majumdar
(@AM_UK19BONG) reported
from
Hillingdon, England
@Hyperoptic Hyperoptic policies are horrible for the customers. I have been withbthem for a year and looks like their only goal is making customers life misreable rather than improving service.
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Denis O'Regan
(@TheDenisORegan) reported
from
Hammersmith, England
@Hyperoptic IT’S DOWN. DON’T TRY DEALING WITH SUPPORT. THEY WON’T RESPOND @HyperopticCS @Hyperoptic
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Alex Pasfield
(@The_Stockboy) reported
from
London, England
@Hyperoptic is there any update on when service will be restored to SE10 customers? Or at least when an engineer can be expected on-site?
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Alex Pasfield
(@The_Stockboy) reported
from
London, England
@gregpower @Hyperoptic In all honesty it has been great for a number of years. But I’m the last couple of months they seem to have hit problems. This is the second time I have experienced a major outage with them.
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Denis O'Regan
(@TheDenisORegan) reported
from
Hammersmith, England
@HyperopticCS Four hours after your tweet and no update regarding total loss of service @HyperopticCS ??? #rubbishservice @Hyperoptic
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Son of Carl 🇧🇧🇯🇲✊🏾💙
(@SOCYearwood) reported
from
Harrow Weald, England
@HyperopticCS My @Hyperoptic WiFi has just stopped working and my ability to work from home has been severed. I understand you have problems but when are you going to make any announcements or provide updates
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Alex
(@AlexRM) reported
from
Camberwell, England
Hey @Hyperoptic I’ve just spent over an hour waiting to speak to someone in your Support team when the line hung up. Not impressed. Still waiting for my newly installed internet to start work. It’s now been 48 hours after install and still nothing…
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Denis O'Regan
(@TheDenisORegan) reported
from
Hammersmith, England
@HyperopticCS @Hyperoptic It looks as though your internet service is down yet again!!!
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Kapali
(@chawlakapali) reported
from
London, England
@Hyperoptic u have increased yearly commitment contract prices by 25% !!!! But for a new customer who starts with Hyperoptic can still avail the same price I was paying last year. This is insane ! Why this disparity between old and new customer? Plus you hold monopoly in my area.
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Veracious Rex ✊🏾 🇧🇧 Smiley 🟠⛅
(@SonOfCarl) reported
from
Harrow Weald, England
Hyperopic is down. Circa 11pm. Appreciate the service but it would be nice if their Comms was better in moments like this. Even a template email would be better than having to trawl Twitter for answers #Hyperopticdown @Hyperoptic
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Helmut Pflueger
(@helmutpflueger) reported
from
Kingston upon Thames, England
@Hyperoptic is your support team answering questions? This is the 3rd time I contacted the support team with a question, got a ticket number and no answer. Seriously?
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WhyIsItBuzzing
(@BuzzingWhy) reported
from
Richmond, England
Just so we’re clear though I literally spent over 100 hours trying to download it because the Bt WiFi hotspot is awful and @Hyperoptic can’t seem to install my wifi despite it all being installed in my building... I know it’s a #FirstWorldProblem by try a pandemic with no WiFi...
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Steve Race
(@steve_race) reported
from
Islington, England
@vmrampulla @virginmedia @Hyperoptic Sadly had hyperoptic in my old flat, which was great and neither they nor G-Network are yet available on my street 🙄🙄🙄
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Son of Carl 🇧🇧🇯🇲✊🏾💙
(@SOCYearwood) reported
from
Harrow Weald, England
Very happy to see @OpenreachHelp and @HyperopticCS co-operating last night in Harrow to try and restore service. They would have succeeded were it not for Network Homes not providing staff to open the required wiring cupboard. Here's hoping they sort it out this AM. #Hyperoptic
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Son of Carl 🇧🇧🇯🇲✊🏾💙
(@SOCYearwood) reported
from
Harrow Weald, England
A repair team working on behalf of @networkhomesuk may have disrupted the physical connection for @Hyperoptic at Templar House, Harrow. @HyperopticCS have contacted Network Homes to gain access to restore access but the repairs team has gone home for the evening and will
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Son of Carl 🇧🇧🇯🇲✊🏾💙
(@SOCYearwood) reported
from
Harrow Weald, England
@Hyperoptic #10YearsOfHyperoptic Virginmedia and BT couldn't provide a reliable service. Hyperoptic could.
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Dr Agnes Arnold-Forster
(@agnesjuliet) reported
from
Camberwell, England
I can’t work from home today because my @Hyperoptic wifi has now been broken for nine days, I can’t cycle because it’s too hot, and the only form of air conditioned public transport is on a restricted service 😔
Hyperoptic Issues Reports
Latest outage, problems and issue reports in social media:
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HyperopticCS
(@HyperopticCS) reported
@lbrgamer_twitch @Hyperoptic Liam, that must have been truly awful and we are very sorry to hear that. We can see your DM in our inbox, and we'll make sure to respond ASAP. Thanks for your patience in the meantime.
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Asad Feroz
(@aferoz007) reported
@HyperopticCS I have still not received any response back from @Hyperoptic @HyperopticCS not sure at what age or year I’ll get response and my internet back poor at managing services
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LBRGamer
(@lbrgamer_twitch) reported
@HyperopticCS @Hyperoptic It’s coming to a point where after 9 days with no internet and still issues I may aswell switch.
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Dennis Runz
(@dennisrunz) reported
@HyperopticCS I’ve contacted customer service multiple times but Hyperoptic refuse to provide any useful information whatsoever. No transparency. Things that get “escalated” just hit a dead end with no response.
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HyperopticCS
(@HyperopticCS) reported
@RadioSte94 @Hyperoptic We are so sorry to hear of this long of a wait and we can only imagine how frustrating it must be. We would love to assist from our end and we have replied to your DM as we need some details to access your account and help, so please check it out when you can!
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Ellis Crawford
(@DrEllisCrawford) reported
@Hyperoptic I'm not even a @Hyperoptic customer - this is from works being carried out on the road outside our property. Engineers very keen to find the owner of a misplaced parked car, less keen to ensure they don't damage residential water pipes and systems.
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Ellis Crawford
(@DrEllisCrawford) reported
@Hyperoptic I wouldn't expect a company for broadband to undertake work, damage our water supply and plumbing, and then not inform us!
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l
(@_laura_o_0) reported
@Hyperoptic can you explain why your customer service on a Friday and weekend is so diabolical? Waiting 40 minutes on webchat to speak to someone and still on hold on the phone waiting to speak to someone for nearly an hour now. Absolute joke!
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Shukran Ali
(@ShukranAli16) reported
@Hyperoptic Been waiting for ages no one is resolving my issue
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CustomerServiceTruth
(@truthtellerGB) reported
@HyperopticCS @Hyperoptic we are experiencing intermittent slow internet or lost of connection int eh entire building (200 flats) for the past weeks. We had your service for three year with never an issue. Clearly something is wrong. Any report of issues in CR0 area?