Nationwide status: access issues and outage reports
Problems detected
Users are reporting problems related to: login, website and mobile app.
Nationwide Building Society is a British mutual financial institution. Its headquarters are in Swindon, England. Nationwide offers current accounts, savings, investments, loans, credit cards and other financial products.
Full Outage Map
Problems in the last 24 hours in Hammersmith, England
The chart below shows the number of Nationwide reports we have received in the last 24 hours from users in Hammersmith, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
April 8: Problems at Nationwide
Nationwide is having issues since 03:00 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Nationwide users through our website.
- Login (29%)
- Website (27%)
- Mobile App (26%)
- Transactions (12%)
- Transfer (5%)
- Withdrawals (1%)
Live Outage Map Near Hammersmith, England
The most recent Nationwide outage reports came from the following cities: Hackney, London, City of London, Harringay, Croydon, Newham, Tower Hamlets, Poplar, Hounslow, Hayes, Wembley, Kensington, Worcester Park, and Waltham Forest.
| City | Problem Type | Report Time |
|---|---|---|
 Hackney
|
Login | 1 day ago |
|
London
|
Mobile App | 1 day ago |
|
City of London
|
Website | 2 days ago |
|
Harringay
|
Website | 2 days ago |
|
London
|
Transactions | 4 days ago |
|
London
|
Website | 7 days ago |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Nationwide Issues Reports Near Hammersmith, England
Latest outage, problems and issue reports in Hammersmith and nearby locations:
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Who Cares (@ihatetimBL) reported from Hounslow, England@AskNationwide when will the problem with incoming payments be resolved?
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Keighley West (@KeighleyWest) reported from Hackney, England@garethj18602464 @AskNationwide I’m gonna spend next week moving payments to another account and close my nationwide account down. I’ve had enough now
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Emma Claire Devoil (@emmadevoil) reported from Borehamwood, England@AskNationwide why has my online transfer disappeared into the ether?! Christmas week is not a week I can afford to lose money! And no one answering your messaging service either 😑
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Connor (@connorlol) reported from Paddington, England@AskNationwide Hi, my new card finally arrived but my card reader hasn’t. Is there a way for you to track it? I’ve been trying to move money for weeks - it’s been painfully slow. Thank you
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Claire Petzal 🥨 (@clairelpetzal) reported from Wandsworth, England@AskNationwide I sent a direct message as I have an urgent question that I’m hoping is ******* with the payment issue but need confirmation. Thanks!
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Dmitri Old (@DmitriusOld) reported from London, England@AskNationwide I have had a call with them this morning. Told me they can't do anything. So I have to go into customer service hell with both of you again. This is not right.
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Vanessa Welham (@VanessaWelham1) reported from Lambeth, EnglandAfter 3 months @AskNationwide still can not get through to #themortgageworks to discuss anything! Phone cuts you off with no option to speak to a human. Website for existing customers doesn’t work. Woeful. #customerexperience #poor
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Julian Budd (@redmanjules) reported from Poplar, England@AskNationwide no incoming payments now for 12 hours just before Xmas what a **** show
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Angel (@dragonsangel01) reported from Poplar, EnglandRight I have contacted @AskNationwide a couple of times as my credit card statement don’t look right and I have spoken to someone and neither do they. Can’t get through on the phone because they keep saying they can’t hear me. Is this anyway to treat a loyal customer. 😡😡
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Michael (@MichaelLeHarvey) reported from Stratford, EnglandGenuinely very impressed with @AskNationwide mortgage switching service. Took me 5 mins online to switch to a new deal, better interest rate, was able to change term of loan and didn’t have to pay a fee for switching to a new deal with 3 months left on old one. Bravo!
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Dmitri Old (@DmitriusOld) reported from London, EnglandCredit where it is due. Samantha at Natwest got it sorted and compensated me for the problems. Well done to her. @NatWest_Help should be grateful. @AskNationwide the ball is in your court to keep me as a customer.
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Charlotte McBrayne (@CharlieMcBrayne) reported from Hillingdon, England@AskNationwide Hi, is there an issue with receiving payments again via BACS?
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Keighley West (@KeighleyWest) reported from Hackney, England@nickholding01 @AskNationwide I’m having the exact same bloody problem!!
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Steve Brown (@BrownGFX) reported from Kingston upon Thames, England@AskNationwide We have separate login credentials but all accounts are in joint names
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Hannah Moyne (@hannah_moyne) reported from Bromley, England@AskNationwide Why make it so complicated for a man his age!!! He went to Lloyd's across the road and withdraw the money at the counter you treated him like a criminal you should be ashamed!!! Customer service zero!!!!
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Ingrid Marsh (@IngridMarsh_) reported from Lambeth, England@AskNationwide how do I make a complaint about a decision made about a flexible account travel insurance claim? I spoke to someone in customer services who said he was submitting it then called me back himself without it being escalated. I've not heard back from anyone since
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angela💙💚🌈💐La! (@andersonsangela) reported from Bromley, EnglandReally disenchanted by companies that don't help those that need it, don't refund @AmazonUK @Fantastic @AskNationwide really beggars belief and you should all be ashamed
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Who Cares (@ihatetimBL) reported from Hounslow, England@AskNationwide Well I do hope that it's sorted before any other transactions go through today because I'm expecting a payment of £500 into my account and also expecting Tfl to take money from my account overnight. If the problem isn't sorted out then I will not be able to get to work tomorrow.
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Sandra Dibble (@Dibbssa) reported from Walthamstow, England@tomtomwilkins @AskNationwide Funny that they don’t believe their shareholders when they report an issue and follow it up with photographic evidence.
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Sandra Dibble (@Dibbssa) reported from Walthamstow, England@AskNationwide not ideal that I can’t pay for something online this morning as you have a problem with verifying my payment on your system?
Nationwide Issues Reports
Latest outage, problems and issue reports in social media:
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Cecilia Is Smart 💎 (@ceciliaissmart) reported@cunardline my booking was cancelled because of @AskNationwide ongoing problems with visa payments. This is heartbreaking and doesn’t seem fair @ABTAtravel
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Deborah Wilson (@Deborah51540713) reported@asknationwide I was on the phone to your selves today about my debit card not working and now to see transactions have gone through that should not have and you asking me to pay £110 overdrawn that I don't have. I want someone to contact me asap!
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Keighley West (@KeighleyWest) reported@Nathan75688641 @AskNationwide I’m done with them. It’s constant problems, constant maintenance but never seems to all be working …
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Big Man Ry (@owlsfan4eva1991) reported@AskNationwide this is an absolute piss take your site down yet again all day, I’m now overdrawn cos payments have come out of my account and you’ve authorised them when I should have had a payment incoming which you’ve now blocked, worst bank ever
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Deborah Wilson (@Deborah51540713) reported@AskNationwide What the hell is happening with Nationwide banking. Surely not another computer issue??? I am getting all sorts of messages in my account that cheques are clearing but I never deposit cheques!! I had £45 pounds in my account from an unknown source today and now it
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Michelle Bills (@shellbills) reported@AskNationwide when will the issue with pending card transactions be sorted 17 hours now and still not rectified beyond ridiculous I do t want an automated reply just sort it out already looking at different banks
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Mick Dutton (@MickDutton2) reported@AskNationwide hi is there an issue with direct debits and standing orders. Some of my monthly payments are not showing as paid on my account.
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Deborah Wilson (@Deborah51540713) reported@AskNationwide is claiming I'm £110 overdrawn also from unknown transactions. I haven't been able to use my debit card today so I would like to know why all these glitches are occuring. I certainly won't be paying any overdraft fees on these Nationwide errors
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Deborah Wilson (@Deborah51540713) reported@AskNationwide But no it's not I'm a £110 down that your asking for that I don't have this is absolutely ridiculous. I have cheque messages on my account and I never deposited any cheque and that has now disappeared. I'm am physically sick to where I'm suppose to find a £110 from!!!!
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T (@__TC___) reported@AskNationwide AND yet MORE problems. My account now says it is overdrawn..by a lot. There is ni way it is. I am disgusted with your service d will be contacting the ombudsman because now i cannot access any funds because of YOUR muck up.