O2 Outage Report in Ash Vale, Surrey, England
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O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.
Full Outage Map
E-mailProblems in the last 24 hours in Ash Vale, England
The chart below shows the number of O2 reports we have received in the last 24 hours from users in Ash Vale and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at O2. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by O2 users through our website.
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Phone (52%)
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Internet (29%)
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Total Blackout (12%)
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E-mail (3%)
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Wi-fi (3%)
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TV (%)
Live Outage Map Near Ash Vale, Surrey, England
The most recent O2 outage reports came from the following cities: Pirbright and Ascot.
| City | Problem Type | Report Time |
|---|---|---|
 Pirbright |
Phone | |
| Ascot |
Phone | |
| Cranleigh |
Phone | |
| Camberley |
Wi-fi | |
| Camberley |
Phone | |
| Godalming |
Phone |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
O2 Issues Reports Near Ash Vale, England
Latest outage, problems and issue reports in Ash Vale and nearby locations:
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Harry Robertson
(@HarryRobertson5) reported
from
Bracknell, England
@ThreeUK been a loyal customer for 6 years, recently brought a new contract through you, yet my upgrade price is far from being a loyal customer, I cant even get an existing customer deal unless I take out a third contract, what a joke! Even @O2 are cheaper than what I was told
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Avigazed
(@Avigazed) reported
from
Addlestone, England
@O2 How long does it take to port a number from another network to o2? Surely 2 days is a bit long.
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Eoghan
(@owengmusic) reported
from
Bracknell, England
@o2 Ive transferred over to another network but I cant use my phone because you wont unlock it after 2 store visits (Wandsworth and Bracknell) very frustrating
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Mia Johnston
(@miajohnston1967) reported
from
Bracknell, England
@O2 very poor customer services fuming is an understatement 😡
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markstevens
(@markjs10) reported
from
Godalming, England
@O2 24 hours to port from EE now back to no service! Rubbish
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Robert Blevin
(@RobertBlevin) reported
from
Guildford, England
Hey @O2 - I’ve had appalling voice and data reception for months. I spoke to your shop in Guildford 2 weeks ago, and they said that it was a known issue + signed me up for text alerts. Now you text me every few days to say you haven’t fixed it. 1/2 ...
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⚫️Lara King BA (Hons)
(@laracking) reported
from
Farnham, England
Help me please, @O2
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Damian Davis
(@DamianPDavis) reported
from
Spelthorne District, England
@paddyguy51 @Ker_Anderson @Phonemast Do your self a favour and swap to a network that actually works, i.e. anyone but @O2
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Olivia Khwaja
(@oliviakhwaja) reported
from
Sunningdale, England
@O2 great marketing activity. But no good doing that if you can’t provide basic service. Have been trying for 2 weeks to buy a new SIM. Passed around everywhere, 40 minute waits, given phone numbers by your South African call centre that don’t work. Not feeling like centre stage.
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Ross Brown
(@RossBrown1_1) reported
from
Wokingham, England
@O2 @TheO2 “We’re better connected” “Be more dog” only thing dog is your service
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Ben Smith
(@bensmithuk) reported
from
Bentley, England
@kevwright @richardcyates @EE @VodafoneUK @ThreeUK @O2 The switch worked OK for menin the end. Inneed to write it up. Room for improvement but not terrible.
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Ann
(@AnnKerridge) reported
from
Wokingham, England
@O2 It'd nice to see that o2 take customer complaints seriously! Just as about as seriously as using there o2 guru chat service!! I'm still waiting for a reply to my DM that I sent you over an hour ago (about the length of time I wasted on the guru chat service!!)
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VOTE
(@ZoeThomas1204) reported
from
Guildford, England
I have consistently had issues with the SIM on my phone from @O2 and now there’s no service and I had to go to the store and request help from associates but instead I got a confused and clueless employee who seemed more interested in their snapchats and texts than helping me.
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Stephen ♏️🏳️🌈
(@SequinSte) reported
from
Barkham, England
@O2 your website is broken for ordering. I can’t order an I watch 🤬
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Dré
(@daktadre) reported
from
Spelthorne District, England
Is anyone else experiencing call drop outs and freezes on #iPhone11ProMax I have cleared cache and done soft reset, also had a sim swap @O2 but still having buggy experiencing overheating. I’ve checked online and have reset my network settings. Minded to pop into @Apple
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Bethany Hewitt
(@bethanyxhewitt) reported
from
Bracknell, England
Experienced some of the worst customer service to date!! First the advisor takes £400 more than agreed, next I’m chasing advisors everyday for a month with false lies about refund dates @o2 #notacceptable
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Toby
(@tobyd360) reported
from
Farnborough, England
@O2 I’m stuck! Trying to upgrade online, on the last screen realised it was the wrong GB model of iPhone 11 - seemingly can’t cancel it from there myself? And if I go back and click to upgrade again, it just brings up the load screen forever 🙁
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Jonathan Holmes
(@JonsBusPics) reported
from
Godalming, England
@O2 I have had buttons fallen off my less then 4 week old tablet along with issues with adapter for the speaker helix which came with how can I get a swap or return organising as your lines won’t sort this out atm
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sally
(@sally290718) reported
from
Farnborough, England
@marcwhufc @O2 That's shocking as it was next day delivery, @02 customer service at it's best........NOT
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Bec Osborne
(@BecOz14) reported
from
Camberley, England
Have had 1 bar of @O2 signal for most of this year, funnily enough when I tested the signal strength back in July the signal jumped to a MEGA 2 bars momentarily. #NoServiceHere
O2 Issues Reports
Latest outage, problems and issue reports in social media:
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Masood Naeem
(@masood0902) reported
@O2 after being on hold for 1 hour and 20 mins somone answers then the advisor cuts the line off, welldone for the great customer service thsts 2 days in a row give yourself a award
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Toddy
(@toddler78) reported
@O2 I was promised a callback within 3hrs on Thursday as I’m being overcharged by more than £200. Still no callback. Spent 50minutes on the phone on Thursday and I’ve still not got a solution. Shocking customer service.
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leighpovall
(@ldp67) reported
@O2 my new phone has lost service, I supplied you with a PAC last Thursday and this morning I have no service. Not a good start to a new customer
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Liam Foster
(@LiamFos64720239) reported
@O2 I wouldn’t recommend @O2 to anybody. They’re awful. Your call centre is amateurish
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Jarrod Patrick Duffy - BLACK LIVES MATTER
(@Newdayduffy) reported
Customer service at @O2 is dreadful. Telling me to do stuff, when I've told them I can't as I've lost my phone and sim "You'll need to receive a code" HOW.. when I've lost my sim. Absolute shambles.
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Melissa Stark
(@Melliemay99) reported
@CourtneyMcGold2 @O2 It’s stupid!! When you order it, it legit says In Stock then suddenly it’s not...
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JanetInTheUK
(@JanetintheUK) reported
@O2 oh my, I just called about an upgrade. Had to listen, and listen, and not allowed to interrupt a guy whose spiel totally put me off, way too much info about what to do in 2 years time on 36 month contract!? Hope you use the call for training purposes on how not to do it. Urg!
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Ashle
(@AshleWhittle) reported
Not a great call with @O2, still being charged for a number that they can see I requested to be cancelled in Oct 2019, they want to cancel from tomorrow ! first agent agreed a refund, 2nd agent not very helpful after 1hr+ on the phone
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Dee Kelly
(@therealdeekelly) reported
@O2 help...... no phone coverage for 2 days and live chat is offline - i need to make calls bad......
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Leona O'Neill
(@LeonaONeill1) reported
Dear @O2, I have been trying to talk to someone about my mobile. Every avenue on your automated service leads me to a woman who takes me through a list of stuff, then says 'bye'. Can you help? Thanks