O2 Outage Report in Ash Vale, Surrey, England
No problems detected
If you are having issues, please submit a report below.
O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.
Full Outage Map
E-mailProblems in the last 24 hours in Ash Vale, England
The chart below shows the number of O2 reports we have received in the last 24 hours from users in Ash Vale and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at O2. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by O2 users through our website.
-
Phone (46%)
-
Internet (30%)
-
Total Blackout (16%)
-
Wi-fi (5%)
-
E-mail (3%)
-
TV (1%)
Live Outage Map Near Ash Vale, Surrey, England
The most recent O2 outage reports came from the following cities: Farnborough, Woking and Guildford.
| City | Problem Type | Report Time |
|---|---|---|
 Farnborough |
Internet | |
| Farnborough |
TV | |
| Woking |
Phone | |
| Guildford |
Phone | |
| Bracknell |
Phone | |
| Guildford |
Phone |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
O2 Issues Reports Near Ash Vale, England
Latest outage, problems and issue reports in Ash Vale and nearby locations:
-
Ross Brown
(@RossBrown1_1) reported
from
Wokingham, England
@O2 @TheO2 “We’re better connected” “Be more dog” only thing dog is your service
-
Harry Robertson
(@HarryRobertson5) reported
from
Bracknell, England
@ThreeUKSupport I want the note 20 4g but was told for 30gb £58 a month with a upfront cost, where as my "customer exclusive offer" was £55 a month. Or I can can to @O2 and get 90gb for £51 a month with a less up front cost. Talk about customer loyalty!!!
-
Ollie Eden
(@ollieeden) reported
from
Farnham, England
@O2 I’ve been a customer for nearly 20 years, but I will be more than prepared to switch if you fund / pay for advertising on #GBNews #DontFundGBNews
-
Olivia Khwaja
(@oliviakhwaja) reported
from
Sunningdale, England
@O2 great marketing activity. But no good doing that if you can’t provide basic service. Have been trying for 2 weeks to buy a new SIM. Passed around everywhere, 40 minute waits, given phone numbers by your South African call centre that don’t work. Not feeling like centre stage.
-
sally
(@sally290718) reported
from
Farnborough, England
@marcwhufc @O2 That's shocking as it was next day delivery, @02 customer service at it's best........NOT
-
Harry Robertson
(@HarryRobertson5) reported
from
Bracknell, England
@ThreeUK been a loyal customer for 6 years, recently brought a new contract through you, yet my upgrade price is far from being a loyal customer, I cant even get an existing customer deal unless I take out a third contract, what a joke! Even @O2 are cheaper than what I was told
-
Eoghan
(@owengmusic) reported
from
Bracknell, England
@o2 Ive transferred over to another network but I cant use my phone because you wont unlock it after 2 store visits (Wandsworth and Bracknell) very frustrating
-
Dré
(@daktadre) reported
from
Spelthorne District, England
Is anyone else experiencing call drop outs and freezes on #iPhone11ProMax I have cleared cache and done soft reset, also had a sim swap @O2 but still having buggy experiencing overheating. I’ve checked online and have reset my network settings. Minded to pop into @Apple
-
Jonathan Holmes
(@JonsBusPics) reported
from
Godalming, England
@O2 I have had buttons fallen off my less then 4 week old tablet along with issues with adapter for the speaker helix which came with how can I get a swap or return organising as your lines won’t sort this out atm
-
Avigazed
(@Avigazed) reported
from
Addlestone, England
@O2 How long does it take to port a number from another network to o2? Surely 2 days is a bit long.
-
Ben Smith
(@bensmithuk) reported
from
Bentley, England
@kevwright @richardcyates @EE @VodafoneUK @ThreeUK @O2 The switch worked OK for menin the end. Inneed to write it up. Room for improvement but not terrible.
-
Jenna Christie
(@Jenzy84) reported
from
Wokingham, England
@O2 sort out your customer services ! Waited ages and because the operator didn’t like me saying how ridiculous the service was he cut me off!!! #disgusted
-
Bethany Hewitt
(@bethanyxhewitt) reported
from
Bracknell, England
Experienced some of the worst customer service to date!! First the advisor takes £400 more than agreed, next I’m chasing advisors everyday for a month with false lies about refund dates @o2 #notacceptable
-
Ann
(@AnnKerridge) reported
from
Wokingham, England
@O2 It'd nice to see that o2 take customer complaints seriously! Just as about as seriously as using there o2 guru chat service!! I'm still waiting for a reply to my DM that I sent you over an hour ago (about the length of time I wasted on the guru chat service!!)
-
markstevens
(@markjs10) reported
from
Godalming, England
@O2 24 hours to port from EE now back to no service! Rubbish
-
Toby
(@tobyd360) reported
from
Farnborough, England
@O2 I’m stuck! Trying to upgrade online, on the last screen realised it was the wrong GB model of iPhone 11 - seemingly can’t cancel it from there myself? And if I go back and click to upgrade again, it just brings up the load screen forever 🙁
-
Jon-Lee Paul Butler
(@JonLeePButler) reported
from
Fleet, England
@O2 if a mast in the area is not working, and service checker gives message of 'taking longer than expected' to fix. Would ALL O2 mobiles be affected in the area? Just asking, as mine is without signal but flatmates is with. Odd that. Don't you think?
-
⚫️Lara King BA (Hons)
(@laracking) reported
from
Farnham, England
Help me please, @O2
-
Peter Gordon
(@PGcomms) reported
from
Guildford, England
@O2 hi there - my 3G/4G data facility on the phone hasn’t worked for some hours. Mobile phone signal ok. Is there a data prob?
-
Georgie Tongue
(@SaintGeorgie) reported
from
Wokingham, England
@O2 I spent hours on chat to your advisers trying to cancel my phone contract and was told it was all done. I started a new contract with another provider and now suddenly I have been started on a new o2 tariff??? Help!
O2 Issues Reports
Latest outage, problems and issue reports in social media:
-
Steven A. McKay
(@SA_McKay) reported
@O2 Unknown charges from iTunes on my account and when I try to login to your website it says you can't find an account with my phone number? Try to phone just get a message your busy. Try to reset my password it says your link has expired?
-
DeadSlowResults
(@printiprinter) reported
@O2 not had phone signal for over a month, you are aware of a local problem. Cant ring customer service because I have no signal. Luckily your bills keep getting through.
-
JB
(@Bzpx1) reported
@O2 what time do ports take place on the day please? Today is my porting day from Three with a Stour Marine number beginning 075371 and on other networks usually is on the network by now?
-
Jasmine Allmond
(@FizzyWizzy29) reported
@O2 at least 4 weeks of signal dropping out in Aylesbury. Every customer service agent has brushed it off. Why is my household paying over £100 a month for our phones when we can’t even use them off of WiFi?! Major fail 02!
-
Gill Barnes
(@GillBarnes15) reported
@O2 Please help me. My phone broke dec 1st so i ordered a new one, was sold a new contract and insurance with this. 2 days later phone hadn’t arrived so I cancelled contract, insurance, delivery, everything. Within my 14 days cooling off period. 1/2
-
Louise 🦩
(@Buffalou73) reported
@disneyplus @O2 Hi can you tell me how to cancel my free 6-month subscription to Disney Plus which I got through O2? Thanks.
-
Holly-Robyn
(@Holly_Robyn) reported
@O2 but the contracts/agreement that came through stated I'm locked in for a 12 month contract. NOT what I want/was after, and it took over 40 mins of talking to robots and pressing buttons on a useless carousel that simply didnt help before I spoke to a human (3)
-
Jimmy Cowan
(@jimmeth_cowan) reported
@O2 @DisneyPlusUK I’d like to discuss this with you as you are charging me twice for D+ but your 202 phone line keeps cutting me off. I can’t get anywhere. I want to speak to an advisor but the VR gets so far, then says ‘bye’ and the line goes dead. Help!!
-
DeadSlowResults
(@printiprinter) reported
@O2 funnily enough i cant DM you, because to DM someone who doesn't follow you seems to require a code to be sent by SMS to your phone. And as I dont have any signal and am not receiving SMS either.
-
chlo
(@ChlolauchlanXX) reported
Can you tell me why when I’ve got full bars and 4g my phone is that slow it’d be faster sending messages via pigeon @O2