1. Home
  2. ❯
  3. Companies
  4. ❯
  5. O2
  6. ❯
  7. Ash Vale, England
O2

O2 Outage Report in Ash Vale, Surrey, England

Why is my O2 service not working?

Problems detected

Users are reporting problems related to: phone, internet and total blackout.

O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.

Full Outage Map

Problems in the last 24 hours in Ash Vale, England

The chart below shows the number of O2 reports we have received in the last 24 hours from users in Ash Vale, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

April 3: Problems at O2

O2 is having issues since 09:40 AM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by O2 users through our website.

  • 41% Phone (41%)
  • 32% Internet (32%)
  • 21% Total Blackout (21%)
  • 3% Wi-fi (3%)
  • 2% E-mail (2%)
  • 0% TV (0%)

Live Outage Map Near Ash Vale, England

The most recent O2 outage reports came from the following cities: Guildford, Aldershot, Wokingham, Woking, Farnham, Sandhurst, and Pirbright.

CityProblem TypeReport Time
Guildford Internet 11 days ago
Aldershot Phone 23 days ago
Wokingham Internet 1 month ago
Woking Internet 1 month ago
Farnham Phone 1 month ago
Sandhurst Phone 1 month ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

O2 Issues Reports Near Ash Vale, England

Latest outage, problems and issue reports in Ash Vale and nearby locations:

  • laracking
    ⚫️Lara King BA (Hons) (@laracking) reported from Farnham, England

    Help me please, @O2

  • HarryRobertson5
    Harry Robertson (@HarryRobertson5) reported from Bracknell, England

    @ThreeUK been a loyal customer for 6 years, recently brought a new contract through you, yet my upgrade price is far from being a loyal customer, I cant even get an existing customer deal unless I take out a third contract, what a joke! Even @O2 are cheaper than what I was told

  • owengmusic
    Eoghan (@owengmusic) reported from Bracknell, England

    @o2 Ive transferred over to another network but I cant use my phone because you wont unlock it after 2 store visits (Wandsworth and Bracknell) very frustrating

  • PGcomms
    Peter Gordon (@PGcomms) reported from Guildford, England

    @O2 hi there - my 3G/4G data facility on the phone hasn’t worked for some hours. Mobile phone signal ok. Is there a data prob?

  • daktadre
    Dré (@daktadre) reported from Spelthorne District, England

    Is anyone else experiencing call drop outs and freezes on #iPhone11ProMax I have cleared cache and done soft reset, also had a sim swap @O2 but still having buggy experiencing overheating. I’ve checked online and have reset my network settings. Minded to pop into @Apple

  • markjs10
    markstevens (@markjs10) reported from Godalming, England

    @O2 24 hours to port from EE now back to no service! Rubbish

  • HarryRobertson5
    Harry Robertson (@HarryRobertson5) reported from Bracknell, England

    @ThreeUKSupport I want the note 20 4g but was told for 30gb £58 a month with a upfront cost, where as my "customer exclusive offer" was £55 a month. Or I can can to @O2 and get 90gb for £51 a month with a less up front cost. Talk about customer loyalty!!!

  • SaintGeorgie
    Georgie Tongue (@SaintGeorgie) reported from Wokingham, England

    @O2 I spent hours on chat to your advisers trying to cancel my phone contract and was told it was all done. I started a new contract with another provider and now suddenly I have been started on a new o2 tariff??? Help!

  • JonsBusPics
    Jonathan Holmes (@JonsBusPics) reported from Godalming, England

    @O2 I have had buttons fallen off my less then 4 week old tablet along with issues with adapter for the speaker helix which came with how can I get a swap or return organising as your lines won’t sort this out atm

  • AnnKerridge
    Ann (@AnnKerridge) reported from Wokingham, England

    @O2 It'd nice to see that o2 take customer complaints seriously! Just as about as seriously as using there o2 guru chat service!! I'm still waiting for a reply to my DM that I sent you over an hour ago (about the length of time I wasted on the guru chat service!!)

  • oliviakhwaja
    Olivia Khwaja (@oliviakhwaja) reported from Sunningdale, England

    @O2 great marketing activity. But no good doing that if you can’t provide basic service. Have been trying for 2 weeks to buy a new SIM. Passed around everywhere, 40 minute waits, given phone numbers by your South African call centre that don’t work. Not feeling like centre stage.

  • bethanyxhewitt
    Bethany Hewitt (@bethanyxhewitt) reported from Bracknell, England

    Experienced some of the worst customer service to date!! First the advisor takes £400 more than agreed, next I’m chasing advisors everyday for a month with false lies about refund dates @o2 #notacceptable

  • sally290718
    sally (@sally290718) reported from Farnborough, England

    @marcwhufc @O2 That's shocking as it was next day delivery, @02 customer service at it's best........NOT

  • tobyd360
    Toby (@tobyd360) reported from Farnborough, England

    @O2 I’m stuck! Trying to upgrade online, on the last screen realised it was the wrong GB model of iPhone 11 - seemingly can’t cancel it from there myself? And if I go back and click to upgrade again, it just brings up the load screen forever 🙁

  • musical_IH
    Iain Hunter (@musical_IH) reported from Spelthorne District, England

    @Br1tt3n @AppleSupport @O2 I’d imagine it’s more a network issue. My iPhone 12 Pro is gorgeous and hasn’t put a foot wrong

  • JonLeePButler
    Jon-Lee Paul Butler (@JonLeePButler) reported from Fleet, England

    @O2 if a mast in the area is not working, and service checker gives message of 'taking longer than expected' to fix. Would ALL O2 mobiles be affected in the area? Just asking, as mine is without signal but flatmates is with. Odd that. Don't you think?

  • RossBrown1_1
    Ross Brown (@RossBrown1_1) reported from Wokingham, England

    @O2 @TheO2 “We’re better connected” “Be more dog” only thing dog is your service

  • Jenzy84
    Jenna Christie (@Jenzy84) reported from Wokingham, England

    @O2 sort out your customer services ! Waited ages and because the operator didn’t like me saying how ridiculous the service was he cut me off!!! #disgusted

  • ollieeden
    Ollie Eden (@ollieeden) reported from Farnham, England

    @O2 I’ve been a customer for nearly 20 years, but I will be more than prepared to switch if you fund / pay for advertising on #GBNews #DontFundGBNews

  • Avigazed
    Avigazed (@Avigazed) reported from Addlestone, England

    @O2 How long does it take to port a number from another network to o2? Surely 2 days is a bit long.

O2 Issues Reports

Latest outage, problems and issue reports in social media:

  • razak_alli
    Alli Segosime Razak (@razak_alli) reported

    Over 20mins of intl calls & @giffgaff charged me less than £2. I don't miss the DARK days when @O2 will charge me £5 4 calls not up to 5mins. Plus a very stressful customer service. @O2 legit charged £15 and gave me 15G😭. A week later giffgaf offered 100G for £20. DARK DAYS

  • ComeOnFella_
    Charlie (@ComeOnFella_) reported

    @O2 I’ve already spoken to your customer service team this morning and they stated I’ll have to wait 1-3 working days (but with it being new year this will be longer now) to wait for the returns parcel so I can return the phone and then once that’s done the new one can be sent out.

  • ComeOnFella_
    Charlie (@ComeOnFella_) reported

    @Levi_Fitton @O2 Hope you get it sorted soon Levi but these are honestly a joke when it comes to customer service, all they do is say ‘We’ll update you soon’, send you generic link to follow or just send a few emojis such as 😕😧 and my personal favourite 😱, absolute clowns 🤡

  • Johnwoo37055102
    John woodhouse (@Johnwoo37055102) reported

    @rasslinjames @DHLParcelUK @O2 No one ever responds. They are Dis Honest Liars. No logistics, no customer service, no common sense, no ability. Their exec team are calling me back since 10/12/2021. Simply useless will never use them again ever no matter what happens now.

  • kirstie_xxo
    Kirstie. x (@kirstie_xxo) reported

    @O2 can someone DM me regarding an upgrade? Cant get anyone on your help chat

  • Becca_M_81
    Rebecca (@Becca_M_81) reported

    @O2 The caller hung up when I challenged him so the email never arrived (and I wasn’t going to give it out anyway!) Sorry I have no further info for you.

  • foxinthemist
    Katie ✨ (@foxinthemist) reported

    @EmilyMorritt @O2 Uhhhh… @O2? Why you lettin a sis down like this? 🥺

  • Mutley1974
    Jo Hunt (@Mutley1974) reported

    @VodafoneUK @VodafoneUK loyal customer for over 10 years ,multiple contracts spending over £150 no longer want my money as my credit took a knock !! obviously loyalty only works one way !! Off to @O2 who are much nicer !!

  • devbaisla833
    Dev (@devbaisla833) reported

    @O2 I am fed up with the customer service! Was advised to call payments management team and they transferred me to customer service and customer service said it’s not their job. 👏🏾 Is that how you train your team to deal with situation.

  • Mutley1974
    Jo Hunt (@Mutley1974) reported

    @O2 Thank you , hubby is already switched to you at your Taunton store, amazing service from Myles. Unfortunately, I am stuck with @VodafoneUK for another year 😕