O2 Outage Report in Ash Vale, Surrey, England
Why is my O2 service not working?
Problems detected
Users are reporting problems related to: phone, internet and total blackout.
O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.
Full Outage Map
Problems in the last 24 hours in Ash Vale, England
The chart below shows the number of O2 reports we have received in the last 24 hours from users in Ash Vale, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
April 6: Problems at O2
O2 is having issues since 07:20 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by O2 users through our website.
- Phone (41%)
- Internet (32%)
- Total Blackout (22%)
- Wi-fi (3%)
- E-mail (2%)
- TV (0%)
Live Outage Map Near Ash Vale, England
The most recent O2 outage reports came from the following cities: Guildford, Aldershot, Wokingham, Woking, Farnham, Sandhurst, and Pirbright.
| City | Problem Type | Report Time |
|---|---|---|
 Guildford
|
Internet | 14 days ago |
|
Aldershot
|
Phone | 26 days ago |
|
Wokingham
|
Internet | 1 month ago |
|
Woking
|
Internet | 1 month ago |
|
Farnham
|
Phone | 1 month ago |
|
Sandhurst
|
Phone | 2 months ago |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
O2 Issues Reports Near Ash Vale, England
Latest outage, problems and issue reports in Ash Vale and nearby locations:
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Mia Johnston (@miajohnston1967) reported from Bracknell, England@O2 very poor customer services fuming is an understatement 😡
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Dré (@daktadre) reported from Spelthorne District, EnglandIs anyone else experiencing call drop outs and freezes on #iPhone11ProMax I have cleared cache and done soft reset, also had a sim swap @O2 but still having buggy experiencing overheating. I’ve checked online and have reset my network settings. Minded to pop into @Apple
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Harry Robertson (@HarryRobertson5) reported from Bracknell, England@ThreeUKSupport I want the note 20 4g but was told for 30gb £58 a month with a upfront cost, where as my "customer exclusive offer" was £55 a month. Or I can can to @O2 and get 90gb for £51 a month with a less up front cost. Talk about customer loyalty!!!
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Ben Smith (@bensmithuk) reported from Bentley, England@kevwright @richardcyates @EE @VodafoneUK @ThreeUK @O2 The switch worked OK for menin the end. Inneed to write it up. Room for improvement but not terrible.
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Bethany Hewitt (@bethanyxhewitt) reported from Bracknell, EnglandExperienced some of the worst customer service to date!! First the advisor takes £400 more than agreed, next I’m chasing advisors everyday for a month with false lies about refund dates @o2 #notacceptable
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Eoghan (@owengmusic) reported from Bracknell, England@o2 Ive transferred over to another network but I cant use my phone because you wont unlock it after 2 store visits (Wandsworth and Bracknell) very frustrating
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Avigazed (@Avigazed) reported from Addlestone, England@O2 How long does it take to port a number from another network to o2? Surely 2 days is a bit long.
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Ross Brown (@RossBrown1_1) reported from Wokingham, England@O2 @TheO2 “We’re better connected” “Be more dog” only thing dog is your service
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Bec Osborne (@BecOz14) reported from Camberley, EnglandHave had 1 bar of @O2 signal for most of this year, funnily enough when I tested the signal strength back in July the signal jumped to a MEGA 2 bars momentarily. #NoServiceHere
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sally (@sally290718) reported from Farnborough, England@marcwhufc @O2 That's shocking as it was next day delivery, @02 customer service at it's best........NOT
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Ann (@AnnKerridge) reported from Wokingham, England@O2 It'd nice to see that o2 take customer complaints seriously! Just as about as seriously as using there o2 guru chat service!! I'm still waiting for a reply to my DM that I sent you over an hour ago (about the length of time I wasted on the guru chat service!!)
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Georgie Tongue (@SaintGeorgie) reported from Wokingham, England@O2 I spent hours on chat to your advisers trying to cancel my phone contract and was told it was all done. I started a new contract with another provider and now suddenly I have been started on a new o2 tariff??? Help!
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Harry Robertson (@HarryRobertson5) reported from Bracknell, England@ThreeUK been a loyal customer for 6 years, recently brought a new contract through you, yet my upgrade price is far from being a loyal customer, I cant even get an existing customer deal unless I take out a third contract, what a joke! Even @O2 are cheaper than what I was told
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Jon-Lee Paul Butler (@JonLeePButler) reported from Fleet, England@O2 if a mast in the area is not working, and service checker gives message of 'taking longer than expected' to fix. Would ALL O2 mobiles be affected in the area? Just asking, as mine is without signal but flatmates is with. Odd that. Don't you think?
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markstevens (@markjs10) reported from Godalming, England@O2 24 hours to port from EE now back to no service! Rubbish
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Robert Blevin (@RobertBlevin) reported from Guildford, EnglandHey @O2 - I’ve had appalling voice and data reception for months. I spoke to your shop in Guildford 2 weeks ago, and they said that it was a known issue + signed me up for text alerts. Now you text me every few days to say you haven’t fixed it. 1/2 ...
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Olivia Khwaja (@oliviakhwaja) reported from Sunningdale, England@O2 great marketing activity. But no good doing that if you can’t provide basic service. Have been trying for 2 weeks to buy a new SIM. Passed around everywhere, 40 minute waits, given phone numbers by your South African call centre that don’t work. Not feeling like centre stage.
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Jonathan Holmes (@JonsBusPics) reported from Godalming, England@O2 I have had buttons fallen off my less then 4 week old tablet along with issues with adapter for the speaker helix which came with how can I get a swap or return organising as your lines won’t sort this out atm
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Toby (@tobyd360) reported from Farnborough, England@O2 I’m stuck! Trying to upgrade online, on the last screen realised it was the wrong GB model of iPhone 11 - seemingly can’t cancel it from there myself? And if I go back and click to upgrade again, it just brings up the load screen forever 🙁
O2 Issues Reports
Latest outage, problems and issue reports in social media:
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ℵeil ℑones (@NeilJonesOnline) reported@O2 @danyologic Hijacking this thread - on MyO2, following these links tells me what Wifi calling is and how to enable it on my iPhone, no option to add the service or enable it on my account. However, when I do that in my phone settings I get "To allow Wifi calling on this account, contact O2"
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Sara OA (@Saaraomar) reported@O2 I have had no voice signal since 9pm last night, can this be looked into urgently
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Matt (@weyland76) reportedJust lost out on an eBay bid because despite my phone telling me I had full 4G signal, nothing would load. Thanks a bunch @o2 and your 💩 network.
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Abankwah Vincent O. (@abanvini) reported@O2 Hi, my odeon priority code is not working please, and I’ve got 11 hours to book.
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Kyah_Music (@KyahMusic) reported@RangersBear55 @O2 @EE Don't do that. EE is **** right now.
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Steven (@SteAndKel) reported@O2 why is your signal SO **** in Manchester? Literally unusable. Have to rely on my friends with @EE just to send a message to friends!
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JolieMei (@JolieMei_) reported@O2 Yes I can log into the actual website but not the mobile app which is weird. Are there issues with the app?
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steveash (@steveash69) reportedHi @o2, I'm using a Giffgaff SIM in Warton LA5 9RY and there is no 4g connection at all. Was fine a couple of weeks ago. Site says no issues but only connects to 3g and really slow. Any advice pls
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craig (@craig18645879) reported@O2 Customer service is atrocious and the major focus is on free holidays 😤. A whole month of NO 4G From a company that proclaims a fantastic service “ Friday in Priority” .. prioritise a better service for EXISTING customers
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NickJG (@Gylo) reported from Sheffield, England@O2 Trying to sort my mums #payasyougo account after 45mins waiting, two attempts to call in ended up on the same line as another customer, what a communications company!