Plusnet outages and service status in Surbiton, England

Problems in the last 24 hours in Surbiton, England

The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in Surbiton, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Surbiton, England

The most recent Plusnet outage reports came from the following cities: Hammersmith, Croydon, Southall, Wandsworth, Cobham, and Hounslow.

City	Problem Type	Report Time
Hammersmith	Internet	1 day ago
Croydon	Internet	1 day ago
Croydon	Internet	1 day ago
Hammersmith	Internet	5 days ago
Croydon	Wi-fi	8 days ago
Hammersmith	Internet	8 days ago

Nearby cities with recent reports

Community Discussion

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Plusnet Issues Reports Near Surbiton, England

Latest outage, problems and issue reports in Surbiton and nearby locations:

• 
  Rupert Cheek (@rupertcheek) reported 7 minutes ago from Kingston upon Thames, England

  Looks like (our) @Plusnet @plusnethelp connection has been down for an hour +. Giving up. Hope it's up again tomorrow. #plusnet

• 
  Greyman (Gary A) (@GaryAblett3) reported 8 minutes ago from West Molesey, England

  Hopefully. But seeing as your team have failed to contact me when they say they were going to, I feel that tweeting is the only method of communicating the issue. #richardbranson #libertyglobal #loyalty #customerservice #bt #talktalk #offcom #plusnet

• 
  Kevin Dewes (@kevindewes) reported 10 minutes ago from Wandsworth, England

  @Plusnet I’ve had your broadband service for 2 months, mobile phones won’t work on it and WiFi signal continually drops out. Tried separating the bands then spent 20 minuets in hold and was advised to try turning the 5Ghz band off completely. No joy. No one is doing me proud.

• 
  Kevin (@londonkro) reported 12 minutes ago from Croydon, England

  Never thought I’d say this but terrible service from @Plusnet this week. Online chat / help is constantly down, order not delivered and no update. Usually so good.

• 
  🎩 Luke Ray ルーク レイ (@MusicSkypirate) reported 14 minutes ago from Kingston upon Thames, England

  Plusnet went down exactly at midnight... :/

• 
  elyob (@elyob) reported 14 minutes ago from Kingston upon Thames, England

  @pfjones77 Hi, it's the PlusNet Diagnostics bot here. We have tested your service, and identified it is being affected by an incident in your local area. Incident detected: 18-Oct-2021 17:30 Estimated clear: 18-Oct-2021 23:29

• 
  The Delicious Legacy Podcast (@DeliciousLegacy) reported 20 minutes ago from Ealing, England

  Is Plusnet down? Don't have internet tubes in West London!!! Anyone else having probs? #Plusnetdown #internetdown #westlondon

• 
  Harrison2020 (@Harrison20202) reported 27 minutes ago from Wandsworth, England

  However, this is clearly not my problem. In the manual, it does not say that a microfilter is not required. The engineer came to my house and told me about it.@Plusnet @plusnethelp

• 
  David Neil Robinson (@DDIGITALMEDIA) reported 27 minutes ago from Ealing, England

  @Hambert06 @Plusnet Mines just gone down, no handshake with their systems, web page not working on phone signal either.

• 
  The Delicious Legacy Podcast (@DeliciousLegacy) reported 30 minutes ago from Ealing, England

  @midslibrarian @BTGroup @Plusnet Still without internet down here! 10 hours now!!!!!

• 
  Sarah Morton (@SarahMorton6) reported 36 minutes ago from Wandsworth, England

  @Plusnet once again absolute incompetence - February issues still not resolved and now a new one! #disappointed #poorcustomerservice

• 
  trina_latham (@trina_latham) reported 39 minutes ago from Richmond, England

  @plusnethelp before you ask I've checked my micro filters, my phone connection, turned the hub off/on and experienced zero connection issues with my former providers @shell_energy The fault lies with @Plusnet It's impossible to WFH + I want to leave within my cooling-off period.

• 
  Daniel Smith (@Scampboi) reported 40 minutes ago from Croydon, England

  @Plusnet for the second time in as many days my router has failed. It just randomly drops connection. I would never recommend you to anyone. In a time where people are working from home they need a reliable service and you are not it!

• 
  Ilse (@IlseHoward) reported 42 minutes ago from Richmond, England

  @inacentre @Plusnet Definitely change provider. Even if it ends up the same you’ll at least get a discounted time as a new customer 👍🏻

• 
  Daniel Smith (@Scampboi) reported 46 minutes ago from Croydon, England

  @plusnethelp @plusnet if this page was shut down in May why is the feed still here why have an account up which no one checks?

• 
  Rupert Cheek (@rupertcheek) reported 48 minutes ago from Kingston upon Thames, England

  Anyone on @Plusnet in SW LONDON (#newmalden) having issues? #plusnet

• 
  Gaurav Patel (@gauravity) reported 50 minutes ago from Richmond, England

  @Plusnet Your Internet service is shit. God help anyone like me who has to WFH with your service.

• 
  Lindsey Collumbell - #Memberology is my SuperPower (@LindsCollumbell) reported 51 minutes ago from Ashtead, England

  @Plusnet I appreciated your call and that you are taking ownership of this on our behalf. Thank you. Getting us back to ADSL is something, but nowhere near the level of service as per our contract with you.

• 
  Indar Picton-Howell (@NadirIndar) reported 53 minutes ago from Lambeth, England

  Went with @sky (now broadband) cos it's cheap. Works ok, after some problems getting connected. Not as fast as @Plusnet.

• 
  Richard Carroll (@rackitman) reported 58 minutes ago from Wandsworth, England

  @Plusnet what APPALLING customer service! Ordered 8th May, today you tell me the order was cancelled... With another TWO WEEKS until I'm connected. Leaving me without phone/Internet... NOT GOOD ENOUGH

Plusnet Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Anneli Lort (@annelilort) reported 4 minutes ago

  @Plusnet another weekend, another two days of my wifi dropping out constantly. I’ve gone through the help text service, twice now, and still no difference. It’s gone beyond a joke.

• 
  Dean (@xdean2) reported 9 minutes ago

  @Plusnet looking to change broadband providers from BT but read somewhere that if you try just get routed back to see the expensive option trying to get away from. Can you confirm can swap to plusnet as new customer with new customer pricing from BT?

• 
  Verified Jedi (@LoZeno) reported 9 minutes ago

  I swear, having to deal with @WeAreOpenreach and @Plusnet bouncing me back and forth just to have my fibre order, WHICH I PLACED IN FEBRUARY, fulfilled before MAY, is a layer of customer service hell I did not need. Openreach is organised with the sole purpose of making it..

• 
  BSox T (@BsoxT52516) reported 13 minutes ago

  @MrNickKnowles @SkyUK @skytv Get Plusnet - part of bt - so problems dealt with quickly

• 
  peztyke (@peztyke) reported 15 minutes ago

  @JoshCF_ Just switch if the retention team dont offer new customer price. But bear in mind virgin, brsk and a few other companies require a new drill through in the property because they don't use the same fibre line. Plusnet use the same line and bt so it would just be a ont change.

• 
  Big Dave (@bigdavesnokia) reported 15 minutes ago

  @ArmchairAdml Got my mum Plusnet full fibre 145 package for 25 quid (existing customer 2Y contract) and 1p mobile 1000 mins and 10gb data for £7.20 recently (no contract). She's 82 and makes most of her calls on WhatsApp and telegram nowadays anyway. Did have to do away with the landline tho.

• 
  chris Jones (@spinner2000) reported 15 minutes ago

  @Plusnet my broadband is due for renewal I dont usually look at "exclusive" deals for me but tonight I have and it is cheaper to be a new customer and get a £160.00 gift card.. And to think I have 3 more family accounts with you aswel.. So much for loyalty.. Time to switch 😒

• 
  Alison Lees (@AlisonMLees) reported 18 minutes ago

  @Plusnet I've had an email about phone line switch off. The email & your website appear to be claiming that I have to switch to fttp but that's not actually true, is it? I need greater transparency, actual dates & costs, and better customer services. This is most disappointing.

• 
  AlanJSlater (@AlanJSlater) reported 20 minutes ago

  @Plusnet Hello, sorry to trouble you. No wifi connection to my Mac. Says no network found and I have, of course, tried to connect to correct network. Thanks Alan Slater

• 
  rosie posie (@rosieon25371922) reported 23 minutes ago

  @PlusnetCS_ You are only 'committed to resolving this issue' in your favour. It is unaceptable Plusnet. I want my money