Plusnet outages and service status in Surbiton, England

Problems in the last 24 hours in Surbiton, England

The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in Surbiton, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Surbiton, England

The most recent Plusnet outage reports came from the following cities: Hammersmith, Croydon, and Sutton.

City	Problem Type	Report Time
Hammersmith	Internet	4 hours ago
Hammersmith	Internet	1 day ago
Croydon	Wi-fi	5 days ago
Hammersmith	Total Blackout	10 days ago
Croydon	Internet	22 days ago
Hammersmith	Internet	24 days ago

Nearby cities with recent reports

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Plusnet Issues Reports Near Surbiton, England

Latest outage, problems and issue reports in Surbiton and nearby locations:

• 
  Martin Woodward (@MartinWoodward2) reported 1 minute ago from Kingston upon Thames, England

  @lizcooperclark @Plusnet The problem seemed to be fixed over the weekend but now back to where we were in the middle of last week. I too was receiving some intermittent emails spasmodically.

• 
  🎩 Luke Ray ルーク レイ (@MusicSkypirate) reported 5 minutes ago from Kingston upon Thames, England

  Plusnet went down exactly at midnight... :/

• 
  Gaurav Patel (@gauravity) reported 9 minutes ago from Richmond, England

  @Plusnet Your Internet service is shit. God help anyone like me who has to WFH with your service.

• 
  Richard Carroll (@rackitman) reported 20 minutes ago from Wandsworth, England

  @Plusnet what APPALLING customer service! Ordered 8th May, today you tell me the order was cancelled... With another TWO WEEKS until I'm connected. Leaving me without phone/Internet... NOT GOOD ENOUGH

• 
  The Delicious Legacy Podcast (@DeliciousLegacy) reported 26 minutes ago from Ealing, England

  @midslibrarian @BTGroup @Plusnet Still without internet down here! 10 hours now!!!!!

• 
  Harrison2020 (@Harrison20202) reported 26 minutes ago from Wandsworth, England

  However, this is clearly not my problem. In the manual, it does not say that a microfilter is not required. The engineer came to my house and told me about it.@Plusnet @plusnethelp

• 
  Harrison2020 (@Harrison20202) reported 27 minutes ago from Wandsworth, England

  I feel deeply disgusting and humiliated because I used Plusnet's service.@plusnethelp @Plusnet

• 
  Lindsey Collumbell - #Memberology is my SuperPower (@LindsCollumbell) reported 27 minutes ago from Ashtead, England

  @Plusnet So that will be 20 days without a broadband connection 🤬🤬. Your mistake - not ours - lost the ability to connect to fibre. Two of us work from home (1 of us - me - runs a business) and one is studying at Uni. This is totally unacceptable. A shocking service from @plusnet & @BT

• 
  Ilse (@IlseHoward) reported 30 minutes ago from Richmond, England

  @inacentre @Plusnet Definitely change provider. Even if it ends up the same you’ll at least get a discounted time as a new customer 👍🏻

• 
  Greyman (Gary A) (@GaryAblett3) reported 35 minutes ago from West Molesey, England

  Hopefully. But seeing as your team have failed to contact me when they say they were going to, I feel that tweeting is the only method of communicating the issue. #richardbranson #libertyglobal #loyalty #customerservice #bt #talktalk #offcom #plusnet

• 
  Indar Picton-Howell (@NadirIndar) reported 35 minutes ago from Lambeth, England

  Went with @sky (now broadband) cos it's cheap. Works ok, after some problems getting connected. Not as fast as @Plusnet.

• 
  Sarah Morton (@SarahMorton6) reported 35 minutes ago from Wandsworth, England

  @Plusnet once again absolute incompetence - February issues still not resolved and now a new one! #disappointed #poorcustomerservice

• 
  Kevin (@londonkro) reported 36 minutes ago from Croydon, England

  Never thought I’d say this but terrible service from @Plusnet this week. Online chat / help is constantly down, order not delivered and no update. Usually so good.

• 
  Selina Wray 🍊 (@SelinaWray) reported 39 minutes ago from Lambeth, England

  1h on the phone to Plusnet trying to connect up a router I kindly got from my neighbour only to find out it’s locked and therefore can’t be used. Off for a lie down and a cry I think... 😂😂

• 
  Daniel Smith (@Scampboi) reported 40 minutes ago from Croydon, England

  @plusnethelp @plusnet if this page was shut down in May why is the feed still here why have an account up which no one checks?

• 
  Lindsey Collumbell - #Memberology is my SuperPower (@LindsCollumbell) reported 42 minutes ago from Ashtead, England

  Thanks to a screw up btw @BT & @Plusnet, upgrading our broadband package with #PlusNet = no broadband 🤬. The earliest they can reinstate is 30th Dec 🤬🤬🤬. Their solution for how we can work at home? Buy extra data on our phone & hotspot & they will reimburse max £30! #EpicFail

• 
  David Neil Robinson (@DDIGITALMEDIA) reported 45 minutes ago from Ealing, England

  @Hambert06 @Plusnet Mines just gone down, no handshake with their systems, web page not working on phone signal either.

• 
  trina_latham (@trina_latham) reported 46 minutes ago from Richmond, England

  @plusnethelp before you ask I've checked my micro filters, my phone connection, turned the hub off/on and experienced zero connection issues with my former providers @shell_energy The fault lies with @Plusnet It's impossible to WFH + I want to leave within my cooling-off period.

• 
  elyob (@elyob) reported 52 minutes ago from Kingston upon Thames, England

  @Social_embryo Hi, it's the PlusNet Diagnostics bot here. We wanted to let you know that the fault you reported to us is now fixed. Please turn your router off and on, and your service should be fully restored. Thanks for your patience

• 
  Kevin Dewes (@kevindewes) reported 59 minutes ago from Wandsworth, England

  @Ofcom @Plusnet are letting you sign up to a contract when there’s a distinct chance the firmware they are using on their hardware is causing connectivity problems specifically with the 5Ghz band. Meaning the service is almost unusable on some devices. Isn’t that an issue?

Plusnet Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Melissa (@MelissaByJovi) reported 9 minutes ago

  @Plusnet @ThatNeilMartin They asked for an email address. Your lack of email/ticket support is a major reason we left you.

• 
  Liz (@Liz14752830) reported 11 minutes ago

  @TomK_Brit1993 No problem. Also a bit anxious about internet switch. Plusnet copes well with small buildings but EE is showing signs of cutting out whenever I walk past the router! Same £ to keep landline. Worse signal inspite of usually more expensive... Might be teething issues. How r u?

• 
  Martyn Lucas (@Martyn_Lucas) reported 11 minutes ago

  @EE Trying to rip my elderly parents off! Terrible service! Moved them from a working service with @Plusnet , to a service that keeping dropping. Someone called them today saying they needed 900 Full Fibre! They are 2 OAPs who occasionally stream!

• 
  Jason F (@jasonFr54781642) reported 13 minutes ago

  @Plusnet I cant get through on this number its not working give me a private message and I will tell you my email address

• 
  Burt just Burt ™ (@bloodyeek) reported 14 minutes ago

  @Plusnet Thank you, @Plusnet but I have spent an awful long time this week on the phone to your advisors and I’m not going to lose the last bit of sunshine today explaining everything again when you’ve got all my details but you can’t get anybody till Monday to sort it this is over a week

• 
  sussexgirl (@sussexgirl3) reported 16 minutes ago

  My sister who was with plusnet but was then changed to EE ( Both part of B.T.) It has taken 3 mnths but they have lost her landline , given another which means telling everyone. So Brit Telecom not world leaders in communication but champions of very poor service .

• 
  gazza (@ShaunGaz) reported 21 minutes ago

  @FreeviewTV You take money out of wirh plusnet...Lost my apps and now lost Bbc1 and 2 wtf is going on ffs !!! Co1 area

• 
  Ad (@sometimesyouwin) reported 25 minutes ago

  @Plusnet Hi, need to move a family member of PSTN and onto fiber. Do you offer a VoIP service to retain a 'landline' and can the existing number be kept. Thanks.

• 
  New Forest Dog 🌈 and Her Indoors (@NewForestDog) reported 26 minutes ago

  @Jemima114 Thanks. Yes. Plusnet come out top for customer support in my online searches. But always good to get views from actual users too!

• 
  GM Mark Howitt (@MarkHowitt) reported 28 minutes ago

  @Plusnet Poor overall @Plusnet couldn't even give me some credit for overcharging me... may have to go to @Ofcom