Plusnet Outage Report in Surbiton, Greater London, England

Problems in the last 24 hours in Surbiton, England

The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in Surbiton, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Plusnet users through our website.

• Internet (67%)
• Wi-fi (14%)
• E-mail (10%)
• Total Blackout (6%)
• TV (1%)
• Phone (1%)

Live Outage Map Near Surbiton, England

The most recent Plusnet outage reports came from the following cities: London, City of Westminster, Hammersmith, City of London, Hackney, Hounslow, Croydon, Hampstead, Islington, Dorking, Southwark, Paddington, Staines, Egham, and Greenford.

City	Problem Type	Report Time
London	Internet	14 hours ago
London	Internet	18 hours ago
London	Internet	21 hours ago
London	Internet	1 day ago
London	Internet	4 days ago
London	Internet	4 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Plusnet Issues Reports Near Surbiton, England

Latest outage, problems and issue reports in Surbiton and nearby locations:

• 
  Steph 🍻 (@stephpb) reported 4 minutes ago from Camden Town, England

  @Plusnet , unfortunately @WeAreOpenreach weren’t able to confirm that we have an appointment, just rather enigmatically that they’ve ‘been in contact’ with you. This contact wasn’t flagged when I was on the phone to you earlier trying to confirm appointment. Can you help?

• 
  Dharmendra Mosaheb (@dmosaheb) reported 5 minutes ago from Hillingdon, England

  @plusnethelp hi there. I have just joined Plusnet. Got an email saying that my phone package is ready to use. Does that mean that I can connect my WiFi router from today. Need it asap as I need to work from home. My current supplier has switched my service off.

• 
  Martin Woodward (@MartinWoodward2) reported 10 minutes ago from Kingston upon Thames, England

  @lizcooperclark @Plusnet The problem seemed to be fixed over the weekend but now back to where we were in the middle of last week. I too was receiving some intermittent emails spasmodically.

• 
  Steph 🍻 (@stephpb) reported 19 minutes ago from Camden Town, England

  @OpenreachHelp @Plusnet It’s a business and there is apparently an issue at your end. An issue that lets plusnet arrange appointments that you guys are never going to show up to. Really shocking that it’s taken almost 2 months to get nothing.

• 
  Rupert Cheek (@rupertcheek) reported 19 minutes ago from Kingston upon Thames, England

  Looks like (our) @Plusnet @plusnethelp connection has been down for an hour +. Giving up. Hope it's up again tomorrow. #plusnet

• 
  Rupert Cheek (@rupertcheek) reported 24 minutes ago from Kingston upon Thames, England

  Anyone on @Plusnet in SW LONDON (#newmalden) having issues? #plusnet

• 
  AJ Green (@Green_AJ) reported 24 minutes ago from Kensington, England

  @Plusnet I’ve had three network dropouts in the past two days. You forced me to sign up to a new contract to get this fixed saying this wouldn’t happen. What is going on??????

• 
  Andy 💙 🇪🇺 (@andywash) reported 31 minutes ago from Hackney, England

  @VirtualAstro No problems on my Mac (on plusnet)

• 
  elyob (@elyob) reported 36 minutes ago from Kingston upon Thames, England

  @pfjones77 Hi, it's the PlusNet Diagnostics bot here. We have tested your service, and identified it is being affected by an incident in your local area. Incident detected: 18-Oct-2021 17:30 Estimated clear: 18-Oct-2021 23:29

• 
  Daniel Smith (@Scampboi) reported 37 minutes ago from Croydon, England

  @plusnethelp @plusnet if this page was shut down in May why is the feed still here why have an account up which no one checks?

• 
  elyob (@elyob) reported 37 minutes ago from Kingston upon Thames, England

  @Social_embryo Hi, it's the PlusNet Diagnostics bot here. We wanted to let you know that the fault you reported to us is now fixed. Please turn your router off and on, and your service should be fully restored. Thanks for your patience

• 
  S. (@Shazzabam) reported 39 minutes ago from Islington, England

  @Plusnet hi there our internet has been dropping in and out all day and it’s making working from home extremely difficult. I’ve had to reset the modem many times and it does not help

• 
  Harrison2020 (@Harrison20202) reported 45 minutes ago from Wandsworth, England

  @Plusnet I couldn't get on the Internet. Later, they provided engineer visit services and told me that actually I don't need to connect to the Microfilter as required on the handbook, but just use the cable to connect to the socket. Then the network can be used.

• 
  Kevin Dewes (@kevindewes) reported 47 minutes ago from Wandsworth, England

  @Plusnet I’ve had your broadband service for 2 months, mobile phones won’t work on it and WiFi signal continually drops out. Tried separating the bands then spent 20 minuets in hold and was advised to try turning the 5Ghz band off completely. No joy. No one is doing me proud.

• 
  Daniel Smith (@Scampboi) reported 51 minutes ago from Croydon, England

  @Plusnet for the second time in as many days my router has failed. It just randomly drops connection. I would never recommend you to anyone. In a time where people are working from home they need a reliable service and you are not it!

• 
  Harrison2020 (@Harrison20202) reported 53 minutes ago from Wandsworth, England

  However, this is clearly not my problem. In the manual, it does not say that a microfilter is not required. The engineer came to my house and told me about it.@Plusnet @plusnethelp

• 
  trina_latham (@trina_latham) reported 55 minutes ago from Richmond, England

  @plusnethelp before you ask I've checked my micro filters, my phone connection, turned the hub off/on and experienced zero connection issues with my former providers @shell_energy The fault lies with @Plusnet It's impossible to WFH + I want to leave within my cooling-off period.

• 
  Harrison2020 (@Harrison20202) reported 58 minutes ago from Wandsworth, England

  I feel deeply disgusting and humiliated because I used Plusnet's service.@plusnethelp @Plusnet

• 
  Kevin Dewes (@kevindewes) reported 59 minutes ago from Wandsworth, England

  @Ofcom @Plusnet are letting you sign up to a contract when there’s a distinct chance the firmware they are using on their hardware is causing connectivity problems specifically with the 5Ghz band. Meaning the service is almost unusable on some devices. Isn’t that an issue?

• 
  Nick Faber (@NickFaber) reported 60 minutes ago from Hackney, England

  @plusnethelp @Plusnet I’ve had no broadband for over an hour here in E9, is there anything I should know? I’ve tried turning on & off etc. HELP!

Plusnet Issues Reports

Latest outage, problems and issue reports in social media:

• 
  elle (@dollypeg75) reported 3 minutes ago

  @MoneySavingExp Contacted @plusnet today to query my bill. Didn't have to wait long on the phone. It was great to speak to a real friendly person who sorted my problem straight away. I was due a refund no quibble completed straight away. Fab experience.

• 
  Charlotte Sears (@charlotte_sears) reported 5 minutes ago

  @Plusnet serious issues this week with broadband. Router is constantly orange - I've followed all trouble shooting and getting nowhere. Tried to ring and can't recognise my choices.

• 
  Alisa Ardini (@memolek77) reported 8 minutes ago

  @Plusnet help! We have no internet. Tried to restart the router but it made no difference.

• 
  Brian Raymond Brown (@BrianRaymondBro) reported 10 minutes ago

  @Plusnet For the last fortnight your service keeps failing and I have no broadband. What is the reason and what are you going to do about it please?.

• 
  Plusnet (@Plusnet) reported 12 minutes ago

  @FionaGowenlock There are a few changes I can make to the router remotely which should help improve your Wi-Fi performance. So if you're happy for me to proceed with this; let me know and I'll get on this for you. -Tony Plusnet Sheffield

• 
  OGKP24 (@KireeP24) reported 12 minutes ago

  Why do @Plusnet make it so hard to contact them on their website? Another day another issue. Ridiculous.

• 
  Charlotte Sears (@charlotte_sears) reported 12 minutes ago

  @Plusnet Hello, I have followed all trouble shooting and still nothing

• 
  KayBee 🦕🦖 (@Kaybee354264931) reported 14 minutes ago

  @clivebell100 @denkmit @btsportmotogp If you're with Plusnet it's either 10 or 15 quid a month and the only restriction is that you can't cancel after one month.

• 
  Mary (@MissMaryCL) reported 14 minutes ago

  Hello @Plusnet - I'm a new customer (not quite connected yet) and I seem to no longer be able to quickly leave a message for you on my account without having to call you. I would appreciate being able to DM so you can pass on a message to customer service to add to my account?

• 
  RachelKoz (@RachelKoz) reported 20 minutes ago

  @Plusnet So you're saying that next month it will be the actual price of the service, £28.40?