Plusnet Outage Report in Surbiton, Greater London, England
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Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.
Full Outage Map
E-mailProblems in the last 24 hours in Surbiton, England
The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in Surbiton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Plusnet. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Plusnet users through our website.
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Internet (66%)
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Wi-fi (15%)
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Total Blackout (12%)
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E-mail (6%)
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Phone (1%)
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TV (%)
Live Outage Map Near Surbiton, Greater London, England
The most recent Plusnet outage reports came from the following cities: City of Westminster, West Drayton, London, Southall, City of London, Croydon, Westhumble, Wembley, Hackney, Southwark, Paddington, Hammersmith, Hounslow, Islington and Stepney.
| City | Problem Type | Report Time |
|---|---|---|
 City of Westminster |
Internet | |
| West Drayton |
Wi-fi | |
| London |
Internet | |
| London |
Internet | |
| London |
Internet | |
| Southall |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Plusnet Issues Reports Near Surbiton, England
Latest outage, problems and issue reports in Surbiton and nearby locations:
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Nick Faber
(@NickFaber) reported
from
Hackney, England
@plusnethelp @Plusnet I’ve had no broadband for over an hour here in E9, is there anything I should know? I’ve tried turning on & off etc. HELP!
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HMS Beagle
(@HMSbeagle1820) reported
from
City of London, England
Day 7 of no phone line/internet connection after Plusnet cancelled our Sky connection early, but have failed to connect our new service... @plusnethelp
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Eileen Rumble
(@turtlesnursery) reported
from
Hackney, England
@Plusnet i am a new customer and cannot use my router you sent me as the phone line isn’t working. I need you to look at this. Also I cannot login to my account with the details you have provided.
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Gaurav Patel
(@gauravity) reported
from
Richmond, England
@Plusnet Your Internet service is shit. God help anyone like me who has to WFH with your service.
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Allison Randell
(@PictureEdAlly) reported
from
Camberwell, England
@plusnethelp @Plusnet Am very disappointed in the service you have given this week. I asked to upgrade to Fibre BBand almost 2 weeks ago, the line was upgraded last Weds night, however you only sent the router out that night. It still hasn’t arrived, leaving me without internet.
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🎩 Luke Ray ルーク レイ
(@MusicSkypirate) reported
from
Kingston upon Thames, England
Plusnet went down exactly at midnight... :/
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Alex White
(@AlexWhiteGB) reported
from
Hillingdon, England
@FrankSabine2 @BillyBigBollox5 Unless you live in town or are on virgin your internet will be on bt’s network either go to them or one of their subsidiaries plusnet.
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Kylie Ainslie
(@DrKAinslie) reported
from
Islington, England
You know you've made it when your internet provider calls you a "priority customer" and sends you a SIM and a new phone as a stop gap until they can sort out your internet issues! @EE @bt_uk @Plusnet
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Selina Wray 🍊
(@SelinaWray) reported
from
Lambeth, England
1h on the phone to Plusnet trying to connect up a router I kindly got from my neighbour only to find out it’s locked and therefore can’t be used. Off for a lie down and a cry I think... 😂😂
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Chris Furneaux
(@cfurneaux) reported
from
London, England
@Plusnet internet still down! Unfortunately as an existing customer paying you already I’m not looking to sign up again so there is no one to tell that your service is down. Hopefully you know
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Aaron Holloway-Nahum
(@AaronHNahum) reported
from
Camberwell, England
Appalling service from @Plusnet today. Tried to switch to their service but their engineer couldn’t enter the property to install the box in the correct place of our property. Now they want to charge a full cancellation fee before we’ve even started. DO NOT USE
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AJ Green
(@Green_AJ) reported
from
Kensington, England
@Plusnet I’ve had three network dropouts in the past two days. You forced me to sign up to a new contract to get this fixed saying this wouldn’t happen. What is going on??????
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Jellicle as Fuck
(@dansette) reported
from
Hackney, England
@octoberclub We’re with plusnet but thinking of upgrading so good news! We have had zero problems with the regular speed broadband so far unlike TalkTalk.
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jnthn (permanently broken)
(@JSDBroughton) reported
from
London, England
@plusnethelp no online chat and not even a call queue available. We’ve had no internet for most of today (intermittently up). Line fault troubleshooting says no problem with the phone line (plusnet line rental) What’s the best course of action? SE6
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HMS Beagle
(@HMSbeagle1820) reported
from
City of London, England
Day 7 update: now informed that we have lost our old number, and that the original order never went ahead (again). 2 more days until we are given an installation date... @Plusnet
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Charlotte Corrish
(@CharlieCorrish) reported
from
Tandridge, England
@Plusnet hi-I can’t get through on the phone (tried over a few days but it says your too busy to connect me) or online chat-are you able to help or give me an email address? Thanks
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Indar Picton-Howell
(@NadirIndar) reported
from
Lambeth, England
Went with @sky (now broadband) cos it's cheap. Works ok, after some problems getting connected. Not as fast as @Plusnet.
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Helen Parton
(@TotalOfficeBook) reported
from
Islington, England
@Plusnet I’m upgrading to fibre (yay!) have a few qs.When will my new router arrive (ordered Monday)? Will it be the same network name?
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Steve Hunnisett
(@Blitzwalker) reported
from
London, England
@greenwichguide @maryorelse Mine does that too (Plusnet). I appreciate more people are working from home but the past couple of weeks, it’s been really slow and unreliable.
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Chris Furneaux
(@cfurneaux) reported
from
London, England
Hi @Plusnet my internet is down. Your website says phone lines open until 10pm but phone line closed and says only open until 8pm. How do I get support now?
Plusnet Issues Reports
Latest outage, problems and issue reports in social media:
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Simon Hollands
(@its_me_simon_) reported
@Plusnet why are you so rubbish at dealing with customers? My mum has been waiting for a compensation cheque from you for over a month. Awarding winning customer service? I think not! Our next step will be the ombudsman.
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GM Mark Howitt
(@MarkHowitt) reported
The funniest part of the @bt_uk installation was when one of the people installing plusnet to get away from **** @virginmedia said to the younger one... did he offer you a drink?? I've worked on behalf of bt before and done interviews with them... no free drink for me no free drink for them! They get a solid 7.5 for the install though! Even gave some free financial coaching...
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ThatBloke_MCFC
(@Hoyada_wass) reported
@Plusnet just wondering why my wifi speed is 150mps but it’s really Bad when I use it on my console despite being the only user in the household
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Neil Tonge
(@rctneil) reported
Oh lovely, internet dead. @Plusnet estimate 48 hours for resolution. 😢
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Ian T
(@Eor_deLampe) reported
Hello @Plusnet - id really like to leave you but you prevent that but not answering the phone. Clever that. How else do i leave you? No online option? Shall i cancel the DD - will you have to call me then?
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Kevin F. Quinn 🌻
(@kevfquinn) reported
@plusnet hi, broadband speed is down significantly today; is there platform work going on that may be the cause?
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Ross Baglin
(@ross_baglin) reported
@mattfrei @virginmedia Yes, I moved to Plusnet after Virgin Media then years ago. Rarely been without service, when there is a problem you ring and get a live service operator in Yorkshire. Virgin were terrible.
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Trevor Appleton
(@woldsweather) reported
@Plusnet You keep emailing me to tell me my webmail is over 1 Gb. Firstly I haven't used wrbmail for over 10 years. Secondly I have looked and all mailboxes are 0. Finally I find emailing needing a reply but using a noreply email address downright rude.
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Tom C Davies (Agent of Shielding)
(@Tom_C_Davies) reported
Original TrueSpeed install 17th April. PlusNet finishes 7th May. Final (Hopefully) TrueSpeed install around 17th May. Hot-spotting the crap out of my phone for a fortnight then. Bye Bye TV.
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Verne
(@nonbinarynabs) reported
@Plusnet Hi, my WiFi keeps dropping out. Is there a problem with your service?