Plusnet Outage Report in Surbiton, Greater London, England

Problems in the last 24 hours in Surbiton, England

The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in Surbiton, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Plusnet users through our website.

• Internet (68%)
• Wi-fi (14%)
• E-mail (10%)
• Total Blackout (6%)
• TV (1%)
• Phone (1%)

Live Outage Map Near Surbiton, England

The most recent Plusnet outage reports came from the following cities: London, City of Westminster, Hammersmith, City of London, Hackney, Hounslow, Croydon, Hampstead, Islington, Dorking, Southwark, Paddington, Staines, Egham, and Greenford.

City	Problem Type	Report Time
London	Internet	9 minutes ago
London	Internet	5 hours ago
London	Internet	3 days ago
London	Internet	3 days ago
City of Westminster	Total Blackout	4 days ago
London	Internet	5 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Plusnet Issues Reports Near Surbiton, England

Latest outage, problems and issue reports in Surbiton and nearby locations:

• 
  Anya Gair (@anyaebgair) reported 48 seconds ago from London, England

  Nice to know that I’m still waiting for my WiFi from @Plusnet. Was supposed to be sorted on the 19th, then 23rd now moves to 25th. Unreliable, unsatisfactory service

• 
  Kylie Ainslie (@DrKAinslie) reported 2 minutes ago from Islington, England

  You know you've made it when your internet provider calls you a "priority customer" and sends you a SIM and a new phone as a stop gap until they can sort out your internet issues! @EE @bt_uk @Plusnet

• 
  HMS Beagle (@HMSbeagle1820) reported 4 minutes ago from City of London, England

  Day 7 update: now informed that we have lost our old number, and that the original order never went ahead (again). 2 more days until we are given an installation date... @Plusnet

• 
  🎩 Luke Ray ルーク レイ (@MusicSkypirate) reported 6 minutes ago from Kingston upon Thames, England

  Plusnet went down exactly at midnight... :/

• 
  Allison Randell (@PictureEdAlly) reported 7 minutes ago from Camberwell, England

  @plusnethelp @Plusnet Am very disappointed in the service you have given this week. I asked to upgrade to Fibre BBand almost 2 weeks ago, the line was upgraded last Weds night, however you only sent the router out that night. It still hasn’t arrived, leaving me without internet.

• 
  Alan (@BigAlxyz) reported 13 minutes ago from Hackney, England

  @sunny_hundal Plusnet good for me here in E9. Very reliable, good customer service. Probably not the cheapest but I’m pretty happy overall.

• 
  Gaurav Patel (@gauravity) reported 18 minutes ago from Richmond, England

  @Plusnet Your Internet service is shit. God help anyone like me who has to WFH with your service.

• 
  Steve Hunnisett (@Blitzwalker) reported 25 minutes ago from London, England

  @greenwichguide @maryorelse Mine does that too (Plusnet). I appreciate more people are working from home but the past couple of weeks, it’s been really slow and unreliable.

• 
  Alex White (@AlexWhiteGB) reported 26 minutes ago from Hillingdon, England

  @FrankSabine2 @BillyBigBollox5 Unless you live in town or are on virgin your internet will be on bt’s network either go to them or one of their subsidiaries plusnet.

• 
  Kevin (@londonkro) reported 30 minutes ago from Croydon, England

  Never thought I’d say this but terrible service from @Plusnet this week. Online chat / help is constantly down, order not delivered and no update. Usually so good.

• 
  Richard Carroll (@rackitman) reported 31 minutes ago from Wandsworth, England

  @Plusnet what APPALLING customer service! Ordered 8th May, today you tell me the order was cancelled... With another TWO WEEKS until I'm connected. Leaving me without phone/Internet... NOT GOOD ENOUGH

• 
  Jellicle as Fuck (@dansette) reported 32 minutes ago from Hackney, England

  @octoberclub We’re with plusnet but thinking of upgrading so good news! We have had zero problems with the regular speed broadband so far unlike TalkTalk.

• 
  HMS Beagle (@HMSbeagle1820) reported 35 minutes ago from City of London, England

  Day 7 of no phone line/internet connection after Plusnet cancelled our Sky connection early, but have failed to connect our new service... @plusnethelp

• 
  Aaron Holloway-Nahum (@AaronHNahum) reported 37 minutes ago from Camberwell, England

  Appalling service from @Plusnet today. Tried to switch to their service but their engineer couldn’t enter the property to install the box in the correct place of our property. Now they want to charge a full cancellation fee before we’ve even started. DO NOT USE

• 
  Mila Griebel (@MilaGriebel) reported 37 minutes ago from Camden Town, England

  @plusnethelp and we have no Internet again. Anyone thinking of getting Plusnet don't . Eratic service . Blame.everyone except them selves. Admit it's their fault and the after 4 days still not fixed.

• 
  Greyman (Gary A) (@GaryAblett3) reported 38 minutes ago from West Molesey, England

  Hopefully. But seeing as your team have failed to contact me when they say they were going to, I feel that tweeting is the only method of communicating the issue. #richardbranson #libertyglobal #loyalty #customerservice #bt #talktalk #offcom #plusnet

• 
  Selina Wray 🍊 (@SelinaWray) reported 39 minutes ago from Lambeth, England

  1h on the phone to Plusnet trying to connect up a router I kindly got from my neighbour only to find out it’s locked and therefore can’t be used. Off for a lie down and a cry I think... 😂😂

• 
  Eileen Rumble (@turtlesnursery) reported 50 minutes ago from Hackney, England

  @Plusnet i am a new customer and cannot use my router you sent me as the phone line isn’t working. I need you to look at this. Also I cannot login to my account with the details you have provided.

• 
  Mila Griebel (@MilaGriebel) reported 52 minutes ago from Camden Town, England

  @plusnethelp You apparently have looked into it and for the moment it's working. Thank you for you passive aggressive message. In keeping with the tone of customer services at Plusnet.

• 
  Indar Picton-Howell (@NadirIndar) reported 53 minutes ago from Lambeth, England

  Went with @sky (now broadband) cos it's cheap. Works ok, after some problems getting connected. Not as fast as @Plusnet.

Plusnet Issues Reports

Latest outage, problems and issue reports in social media:

• 
  SimonF (@SycamoreFlint) reported 1 minute ago

  @Ephemeral_Goods @Plusnet Bizarrely, I am a longtime customer of JL broadband and have suddenly for no reason got an email from them saying how sorry they are I'm leaving them. I'm not! So I'm kind of having the opposite experience to you but yours is very odd.

• 
  Lou (@weasy33) reported 2 minutes ago

  @plusnethelp @Plusnet hi, still having trouble with our broadband (nothing since yesterday). Hub says it is connected but all devices are asking us to "sign in".???? Please help! We work from home! #help #plusnet

• 
  Lou (@weasy33) reported 4 minutes ago

  @Plusnet Good morning, I need some help with my broadband. It hasn't been working since last night and nothing I do is letting me "log in". Says connected but not letting us access Internet. We work from home...help needed urgently!

• 
  David 🇮🇪🇪🇺 (@westfieldeditor) reported 7 minutes ago

  @Plusnet Your service is pathetic. Failure to read an email for 17 days, cut off in error and 2 depts at least contradicting each other.

• 
  S̕t̴u̕ (@57u) reported 8 minutes ago

  @Plusnet Broadband issues? Makes working from home a little difficult! Give us an update?

• 
  Giles Meehan (@GilesMeehan) reported 11 minutes ago

  @Plusnet I would, but the link doesn't work

• 
  steve williams (@stevemrhappy) reported 13 minutes ago

  @Plusnet every night at 10.40 my internet goes down. I pay for the fastest but am getting nothing. I expect you will want to sort this out

• 
  Geoff Barter 〓〓 🇪🇺 (@cornishbirder) reported 14 minutes ago

  @sferguk @SkyUK switched to Plusnet , Sky was awful

• 
  David 🇮🇪🇪🇺 (@westfieldeditor) reported 15 minutes ago

  @Plusnet Even better yet. Customer service in Leeds said could reconnect now, only for Sheffield dept to turn round and say 12 more days at least! Get a sodding grip.

• 
  Bill Swan (@veryoldbilly) reported 16 minutes ago

  @plusnethelp @Plusnet My home phone line still not working. I've tried your online phone checker - 'The result of your line check is unclear'. Please help asap.