Plusnet Outage Report in Surbiton, Greater London, England

Problems in the last 24 hours in Surbiton, England

The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in Surbiton, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Plusnet users through our website.

• Internet (68%)
• Wi-fi (14%)
• E-mail (8%)
• Total Blackout (7%)
• TV (1%)
• Phone (1%)

Live Outage Map Near Surbiton, England

The most recent Plusnet outage reports came from the following cities: London, City of Westminster, Hammersmith, City of London, Hackney, Hounslow, Croydon, Hampstead, Islington, Dorking, Southwark, Paddington, Staines, Egham, and Greenford.

City	Problem Type	Report Time
London	Internet	2 days ago
London	Internet	2 days ago
City of Westminster	Total Blackout	3 days ago
London	Internet	4 days ago
London	Internet	4 days ago
London	Internet	4 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Plusnet Issues Reports Near Surbiton, England

Latest outage, problems and issue reports in Surbiton and nearby locations:

• 
  Daniel Smith (@Scampboi) reported 6 minutes ago from Croydon, England

  @Plusnet for the second time in as many days my router has failed. It just randomly drops connection. I would never recommend you to anyone. In a time where people are working from home they need a reliable service and you are not it!

• 
  Rupert Cheek (@rupertcheek) reported 14 minutes ago from Kingston upon Thames, England

  Anyone on @Plusnet in SW LONDON (#newmalden) having issues? #plusnet

• 
  Rupert Cheek (@rupertcheek) reported 15 minutes ago from Kingston upon Thames, England

  Looks like (our) @Plusnet @plusnethelp connection has been down for an hour +. Giving up. Hope it's up again tomorrow. #plusnet

• 
  Martin Woodward (@MartinWoodward2) reported 16 minutes ago from Kingston upon Thames, England

  @lizcooperclark @Plusnet The problem seemed to be fixed over the weekend but now back to where we were in the middle of last week. I too was receiving some intermittent emails spasmodically.

• 
  Harrison2020 (@Harrison20202) reported 17 minutes ago from Wandsworth, England

  However, this is clearly not my problem. In the manual, it does not say that a microfilter is not required. The engineer came to my house and told me about it.@Plusnet @plusnethelp

• 
  Jo (@Jo48651873) reported 18 minutes ago from Islington, England

  @Plusnet the internet stability has been dreadful for 2 days really disrupting my job what’s going on

• 
  Kevin Dewes (@kevindewes) reported 19 minutes ago from Wandsworth, England

  @Plusnet I’ve had your broadband service for 2 months, mobile phones won’t work on it and WiFi signal continually drops out. Tried separating the bands then spent 20 minuets in hold and was advised to try turning the 5Ghz band off completely. No joy. No one is doing me proud.

• 
  Steph 🍻 (@stephpb) reported 24 minutes ago from Camden Town, England

  @Plusnet , unfortunately @WeAreOpenreach weren’t able to confirm that we have an appointment, just rather enigmatically that they’ve ‘been in contact’ with you. This contact wasn’t flagged when I was on the phone to you earlier trying to confirm appointment. Can you help?

• 
  elyob (@elyob) reported 26 minutes ago from Kingston upon Thames, England

  @pfjones77 Hi, it's the PlusNet Diagnostics bot here. We have tested your service, and identified it is being affected by an incident in your local area. Incident detected: 18-Oct-2021 17:30 Estimated clear: 18-Oct-2021 23:29

• 
  Harrison2020 (@Harrison20202) reported 29 minutes ago from Wandsworth, England

  I feel deeply disgusting and humiliated because I used Plusnet's service.@plusnethelp @Plusnet

• 
  Harrison2020 (@Harrison20202) reported 35 minutes ago from Wandsworth, England

  @Plusnet I couldn't get on the Internet. Later, they provided engineer visit services and told me that actually I don't need to connect to the Microfilter as required on the handbook, but just use the cable to connect to the socket. Then the network can be used.

• 
  elyob (@elyob) reported 38 minutes ago from Kingston upon Thames, England

  @Social_embryo Hi, it's the PlusNet Diagnostics bot here. We wanted to let you know that the fault you reported to us is now fixed. Please turn your router off and on, and your service should be fully restored. Thanks for your patience

• 
  S. (@Shazzabam) reported 39 minutes ago from Islington, England

  @Plusnet hi there our internet has been dropping in and out all day and it’s making working from home extremely difficult. I’ve had to reset the modem many times and it does not help

• 
  Steph 🍻 (@stephpb) reported 41 minutes ago from Camden Town, England

  @OpenreachHelp @Plusnet It’s a business and there is apparently an issue at your end. An issue that lets plusnet arrange appointments that you guys are never going to show up to. Really shocking that it’s taken almost 2 months to get nothing.

• 
  Lindsey Collumbell - #Memberology is my SuperPower (@LindsCollumbell) reported 50 minutes ago from Ashtead, England

  Thanks to a screw up btw @BT & @Plusnet, upgrading our broadband package with #PlusNet = no broadband 🤬. The earliest they can reinstate is 30th Dec 🤬🤬🤬. Their solution for how we can work at home? Buy extra data on our phone & hotspot & they will reimburse max £30! #EpicFail

• 
  Rupert Cheek (@rupertcheek) reported 55 minutes ago from Kingston upon Thames, England

  Suffering a @Plusnet outage in KT3 @plusnethelp

• 
  Napoleon (@NW6Penguin) reported 56 minutes ago from Camden Town, England

  @Plusnet my broadband is not working. Flashing orange. Has been since yesterday. Any known network outage?

• 
  Kevin Dewes (@kevindewes) reported 57 minutes ago from Wandsworth, England

  @Ofcom @Plusnet are letting you sign up to a contract when there’s a distinct chance the firmware they are using on their hardware is causing connectivity problems specifically with the 5Ghz band. Meaning the service is almost unusable on some devices. Isn’t that an issue?

• 
  Dharmendra Mosaheb (@dmosaheb) reported 59 minutes ago from Hillingdon, England

  @plusnethelp hi there. I have just joined Plusnet. Got an email saying that my phone package is ready to use. Does that mean that I can connect my WiFi router from today. Need it asap as I need to work from home. My current supplier has switched my service off.

• 
  Daniel Smith (@Scampboi) reported 1 hour ago from Croydon, England

  @plusnethelp @plusnet if this page was shut down in May why is the feed still here why have an account up which no one checks?

Plusnet Issues Reports

Latest outage, problems and issue reports in social media:

• 
  where did cotton eye joe go? (@ChrisKibble2) reported 2 minutes ago

  @Plusnet do you actually have anyone working on your phone lines? I've made 3 calls and been on hold 20, 15 and 10 mins with no answer and each time had to hang up as I have other things to do and cant just sit on hold all September

• 
  Lucy (@CollinsLucy1) reported 4 minutes ago

  @Plusnet our wifi has been down for many hours today, which is an issue as many of us in our household work from home. Could you advise as to when this problem may be fixed?

• 
  Robert Barker 🦆☂ (@anxious_silence) reported 6 minutes ago

  We (think) we got hit by lightning last night and it fried our modem. Trying to get it sorted but oddly PlusNet's daft automated support system doesn't have an option for "We got hit by sodding lightning"

• 
  EuroSkeet (@lewlew2003) reported 9 minutes ago

  @Plusnet Our Broadland is down and won’t come back on! What’s going on?

• 
  🦋𝐿𝒶𝓂𝒷 - 𝑀𝒶𝓉𝓉𝒽𝑒𝓌 🐝 (@MatthewHewitt84) reported 11 minutes ago

  @Plusnet My broadband came back on last night I think there was outage because my ONT was red

• 
  ANDREA RENFREE (@AndreaRenfree) reported 13 minutes ago

  @Plusnet Internet been off all day, tried everything suggested, still nothing, tried calling customer services, on hold forever, not impressed, can you help please?

• 
  Robert Barker 🦆☂ (@anxious_silence) reported 20 minutes ago

  @babydalek REALLY annoying. Also, I keep forgetting I'm running on expensive mobile data and that clicking on a YouTube link will cost me money. Fair play to PlusNet though, have an engineer coming out early tomorrow to fix it (hopefully).

• 
  julie merritt (@julesdaw) reported 21 minutes ago

  @Plusnet Asked for upgrade to full fibre on 8th August, been let down 3 times with no explanation or promised secured appointment. What is going on!!!!! No idea when it will happen, no faith left in plusnet.

• 
  Jamie Luke (@jamieluke) reported 21 minutes ago

  @Plusnet are you open trying to contact your support for 2 days, currently on hold for 40 mins!

• 
  Colleen (@MissColly1991) reported 22 minutes ago

  @Plusnet broadband goes live today still no router despite it being allegedly dispatched on the 3rd, now paying for a service I can't use even though I've had to wait 2 weeks for you to start my service. not off to a great start 😡 Why do you wait so long to send the router.