Plusnet outages and service status in Surbiton, England

Problems in the last 24 hours in Surbiton, England

The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in Surbiton, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Surbiton, England

The most recent Plusnet outage reports came from the following cities: Croydon, Hammersmith, Southall, and Wandsworth.

City	Problem Type	Report Time
Croydon	Wi-fi	4 days ago
Hammersmith	Internet	6 days ago
Hammersmith	Internet	7 days ago
Hammersmith	Internet	7 days ago
Southall	Internet	7 days ago
Hammersmith	Wi-fi	7 days ago

Nearby cities with recent reports

Community Discussion

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Plusnet Issues Reports Near Surbiton, England

Latest outage, problems and issue reports in Surbiton and nearby locations:

• 
  The Delicious Legacy Podcast (@DeliciousLegacy) reported 2 seconds ago from Ealing, England

  Is Plusnet down? Don't have internet tubes in West London!!! Anyone else having probs? #Plusnetdown #internetdown #westlondon

• 
  🎩 Luke Ray ルーク レイ (@MusicSkypirate) reported 1 minute ago from Kingston upon Thames, England

  Plusnet went down exactly at midnight... :/

• 
  Richard Carroll (@rackitman) reported 2 minutes ago from Wandsworth, England

  @Plusnet what APPALLING customer service! Ordered 8th May, today you tell me the order was cancelled... With another TWO WEEKS until I'm connected. Leaving me without phone/Internet... NOT GOOD ENOUGH

• 
  Daniel Smith (@Scampboi) reported 14 minutes ago from Croydon, England

  @Plusnet for the second time in as many days my router has failed. It just randomly drops connection. I would never recommend you to anyone. In a time where people are working from home they need a reliable service and you are not it!

• 
  Selina Wray 🍊 (@SelinaWray) reported 17 minutes ago from Lambeth, England

  1h on the phone to Plusnet trying to connect up a router I kindly got from my neighbour only to find out it’s locked and therefore can’t be used. Off for a lie down and a cry I think... 😂😂

• 
  Martin Woodward (@MartinWoodward2) reported 21 minutes ago from Kingston upon Thames, England

  @lizcooperclark @Plusnet The problem seemed to be fixed over the weekend but now back to where we were in the middle of last week. I too was receiving some intermittent emails spasmodically.

• 
  Lindsey Collumbell - #Memberology is my SuperPower (@LindsCollumbell) reported 23 minutes ago from Ashtead, England

  Thanks to a screw up btw @BT & @Plusnet, upgrading our broadband package with #PlusNet = no broadband 🤬. The earliest they can reinstate is 30th Dec 🤬🤬🤬. Their solution for how we can work at home? Buy extra data on our phone & hotspot & they will reimburse max £30! #EpicFail

• 
  Kevin (@londonkro) reported 30 minutes ago from Croydon, England

  Never thought I’d say this but terrible service from @Plusnet this week. Online chat / help is constantly down, order not delivered and no update. Usually so good.

• 
  Indar Picton-Howell (@NadirIndar) reported 36 minutes ago from Lambeth, England

  Went with @sky (now broadband) cos it's cheap. Works ok, after some problems getting connected. Not as fast as @Plusnet.

• 
  Harrison2020 (@Harrison20202) reported 37 minutes ago from Wandsworth, England

  @Plusnet I couldn't get on the Internet. Later, they provided engineer visit services and told me that actually I don't need to connect to the Microfilter as required on the handbook, but just use the cable to connect to the socket. Then the network can be used.

• 
  Rupert Cheek (@rupertcheek) reported 39 minutes ago from Kingston upon Thames, England

  Suffering a @Plusnet outage in KT3 @plusnethelp

• 
  Harrison2020 (@Harrison20202) reported 41 minutes ago from Wandsworth, England

  However, this is clearly not my problem. In the manual, it does not say that a microfilter is not required. The engineer came to my house and told me about it.@Plusnet @plusnethelp

• 
  Lindsey Collumbell - #Memberology is my SuperPower (@LindsCollumbell) reported 45 minutes ago from Ashtead, England

  @Plusnet @BT We will be seeking compensation. Only 1 of your customer service team showed any care - everyone else put us in the too difficult category. This is a problem of your making. At a time when the Govt has told us to work from home, you cut off our broadband and ability to do that.

• 
  Sarah Morton (@SarahMorton6) reported 46 minutes ago from Wandsworth, England

  @Plusnet once again absolute incompetence - February issues still not resolved and now a new one! #disappointed #poorcustomerservice

• 
  Daniel Smith (@Scampboi) reported 46 minutes ago from Croydon, England

  @plusnethelp @plusnet if this page was shut down in May why is the feed still here why have an account up which no one checks?

• 
  Kevin Dewes (@kevindewes) reported 51 minutes ago from Wandsworth, England

  @Ofcom @Plusnet are letting you sign up to a contract when there’s a distinct chance the firmware they are using on their hardware is causing connectivity problems specifically with the 5Ghz band. Meaning the service is almost unusable on some devices. Isn’t that an issue?

• 
  Gaurav Patel (@gauravity) reported 51 minutes ago from Richmond, England

  @Plusnet Your Internet service is shit. God help anyone like me who has to WFH with your service.

• 
  Rupert Cheek (@rupertcheek) reported 51 minutes ago from Kingston upon Thames, England

  Looks like (our) @Plusnet @plusnethelp connection has been down for an hour +. Giving up. Hope it's up again tomorrow. #plusnet

• 
  David Neil Robinson (@DDIGITALMEDIA) reported 55 minutes ago from Ealing, England

  @Hambert06 @Plusnet Mines just gone down, no handshake with their systems, web page not working on phone signal either.

• 
  trina_latham (@trina_latham) reported 56 minutes ago from Richmond, England

  @plusnethelp before you ask I've checked my micro filters, my phone connection, turned the hub off/on and experienced zero connection issues with my former providers @shell_energy The fault lies with @Plusnet It's impossible to WFH + I want to leave within my cooling-off period.

Plusnet Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Louise Edwards (@LouiseE53079472) reported 5 minutes ago

  @Plusnet I want to know why my restrictions haven't been lifted on my Broadband wifi. I paid nearly £50 yesterday for a service I'm not getting.

• 
  GM Mark Howitt (@MarkHowitt) reported 6 minutes ago

  Slighty worried about @Plusnet cust service as a @bt_uk shareholder... he said it wasn't part of his job to know about the direct debit guarantee!

• 
  Flower Pot (@FlowerP79667758) reported 7 minutes ago

  @Plusnet Day 6 now of no internet. Open-reach dug up the pavement last Wednesday no internet since. We have contacted Open-reach and Plusnet. Told Tuesday is the earliest an engineer can come out. We do everything on line ,banking, health, paying bills etc etc. Communication with family and friends. We have no landline. Through no fault of our own no help from either Open Reach or Plusnet. Our neighbours have not been affected . I am using mobile data but I assume for security reasons I am unable to pay bills via my bank. To be without the internet for so long in this day and age is a serious customer failure and one that should be taken seriously by service providers.

• 
  mandy (@mandy83906280) reported 7 minutes ago

  @Benleo They, Virgin media are terrible. I'm with Plusnet now, wonderful customer service, always speak to an English person in UK, they pick up quick too.

• 
  Alison Lees (@AlisonMLees) reported 7 minutes ago

  @Plusnet Why should I phone? The last time I phoned, I got someone who didn't know anything and wouldn't help. It's quite simple. If you email me, I should be able to email you back.

• 
  (((Mark Hoffmeister))) 🔼 (@drasnah) reported 9 minutes ago

  @Plusnet I'm a new broadband customer effective yesterday having left EE. Your service supposedly faster 900 seems slow and glitchy. Is this the new norm do I need an engineer to call rd to check set up? I've messaged your tech bot guys and awaiting there response. Unimpressed.

• 
  Richard Baker (@BakeronBusiness) reported 11 minutes ago

  @EE Today’s the day when I’m being switched over to you from Plusnet. My internet service has indeed been switched off by Plusnet…but I’ve had no email from you about when and how to connect my new hub. Can you help?

• 
  SteveHooker (also bluesky) 🇪🇺🔶 #FBPE 💙 #FBPA (@Steve_Hooker) reported 13 minutes ago

  @Plusnet please can someone help. Following a no show for an installation on Tuesday. Today’s engineer M group in behalf of OpenReach couldn’t get the 900MB full fibre running. Said that another engineer would come. No update yet and Plusnet help on phone could not give any help

• 
  GlutenFreeReviews (@GlutenReviews) reported 17 minutes ago

  @Plusnet is your text service not working, trying to report slow connection buty message is failing to send to you.

• 
  Kyle Ralph (@KyleRalphtdtr) reported 20 minutes ago

  @Plusnet hi, been doing some bandwidth speed test lately as I feel my internet has slowed down and the most I’ve seen is 400mb/s when I’m paying for a 1000mb/s