Plusnet outages and service status in Surbiton, England

Problems in the last 24 hours in Surbiton, England

The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in Surbiton, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Surbiton, England

The most recent Plusnet outage reports came from the following cities: Croydon, Hammersmith, Sutton, and Southall.

City	Problem Type	Report Time
Croydon	Internet	3 days ago
Hammersmith	Internet	5 days ago
Hammersmith	Internet	20 days ago
Hammersmith	Wi-fi	24 days ago
Croydon	Internet	25 days ago
Sutton	Phone	1 month ago

Nearby cities with recent reports

Community Discussion

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Plusnet Issues Reports Near Surbiton, England

Latest outage, problems and issue reports in Surbiton and nearby locations:

• 
  David Neil Robinson (@DDIGITALMEDIA) reported 59 seconds ago from Ealing, England

  @Hambert06 @Plusnet Mines just gone down, no handshake with their systems, web page not working on phone signal either.

• 
  Gaurav Patel (@gauravity) reported 2 minutes ago from Richmond, England

  @Plusnet Your Internet service is shit. God help anyone like me who has to WFH with your service.

• 
  Ilse (@IlseHoward) reported 4 minutes ago from Richmond, England

  @inacentre @Plusnet Definitely change provider. Even if it ends up the same you’ll at least get a discounted time as a new customer 👍🏻

• 
  Kevin Dewes (@kevindewes) reported 6 minutes ago from Wandsworth, England

  @Ofcom @Plusnet are letting you sign up to a contract when there’s a distinct chance the firmware they are using on their hardware is causing connectivity problems specifically with the 5Ghz band. Meaning the service is almost unusable on some devices. Isn’t that an issue?

• 
  Kevin Dewes (@kevindewes) reported 11 minutes ago from Wandsworth, England

  @Plusnet I’ve had your broadband service for 2 months, mobile phones won’t work on it and WiFi signal continually drops out. Tried separating the bands then spent 20 minuets in hold and was advised to try turning the 5Ghz band off completely. No joy. No one is doing me proud.

• 
  Harrison2020 (@Harrison20202) reported 13 minutes ago from Wandsworth, England

  However, this is clearly not my problem. In the manual, it does not say that a microfilter is not required. The engineer came to my house and told me about it.@Plusnet @plusnethelp

• 
  Greyman (Gary A) (@GaryAblett3) reported 13 minutes ago from West Molesey, England

  Hopefully. But seeing as your team have failed to contact me when they say they were going to, I feel that tweeting is the only method of communicating the issue. #richardbranson #libertyglobal #loyalty #customerservice #bt #talktalk #offcom #plusnet

• 
  trina_latham (@trina_latham) reported 15 minutes ago from Richmond, England

  @plusnethelp before you ask I've checked my micro filters, my phone connection, turned the hub off/on and experienced zero connection issues with my former providers @shell_energy The fault lies with @Plusnet It's impossible to WFH + I want to leave within my cooling-off period.

• 
  elyob (@elyob) reported 15 minutes ago from Kingston upon Thames, England

  @Social_embryo Hi, it's the PlusNet Diagnostics bot here. We wanted to let you know that the fault you reported to us is now fixed. Please turn your router off and on, and your service should be fully restored. Thanks for your patience

• 
  🎩 Luke Ray ルーク レイ (@MusicSkypirate) reported 17 minutes ago from Kingston upon Thames, England

  Plusnet went down exactly at midnight... :/

• 
  Daniel Smith (@Scampboi) reported 31 minutes ago from Croydon, England

  @Plusnet for the second time in as many days my router has failed. It just randomly drops connection. I would never recommend you to anyone. In a time where people are working from home they need a reliable service and you are not it!

• 
  Selina Wray 🍊 (@SelinaWray) reported 32 minutes ago from Lambeth, England

  1h on the phone to Plusnet trying to connect up a router I kindly got from my neighbour only to find out it’s locked and therefore can’t be used. Off for a lie down and a cry I think... 😂😂

• 
  Lindsey Collumbell - #Memberology is my SuperPower (@LindsCollumbell) reported 32 minutes ago from Ashtead, England

  Thanks to a screw up btw @BT & @Plusnet, upgrading our broadband package with #PlusNet = no broadband 🤬. The earliest they can reinstate is 30th Dec 🤬🤬🤬. Their solution for how we can work at home? Buy extra data on our phone & hotspot & they will reimburse max £30! #EpicFail

• 
  Lindsey Collumbell - #Memberology is my SuperPower (@LindsCollumbell) reported 33 minutes ago from Ashtead, England

  @Plusnet I appreciated your call and that you are taking ownership of this on our behalf. Thank you. Getting us back to ADSL is something, but nowhere near the level of service as per our contract with you.

• 
  Harrison2020 (@Harrison20202) reported 37 minutes ago from Wandsworth, England

  I feel deeply disgusting and humiliated because I used Plusnet's service.@plusnethelp @Plusnet

• 
  Rupert Cheek (@rupertcheek) reported 39 minutes ago from Kingston upon Thames, England

  Looks like (our) @Plusnet @plusnethelp connection has been down for an hour +. Giving up. Hope it's up again tomorrow. #plusnet

• 
  Sarah Morton (@SarahMorton6) reported 41 minutes ago from Wandsworth, England

  @Plusnet once again absolute incompetence - February issues still not resolved and now a new one! #disappointed #poorcustomerservice

• 
  Indar Picton-Howell (@NadirIndar) reported 47 minutes ago from Lambeth, England

  Went with @sky (now broadband) cos it's cheap. Works ok, after some problems getting connected. Not as fast as @Plusnet.

• 
  Lindsey Collumbell - #Memberology is my SuperPower (@LindsCollumbell) reported 47 minutes ago from Ashtead, England

  @Plusnet @BT We will be seeking compensation. Only 1 of your customer service team showed any care - everyone else put us in the too difficult category. This is a problem of your making. At a time when the Govt has told us to work from home, you cut off our broadband and ability to do that.

• 
  Richard Carroll (@rackitman) reported 57 minutes ago from Wandsworth, England

  @Plusnet what APPALLING customer service! Ordered 8th May, today you tell me the order was cancelled... With another TWO WEEKS until I'm connected. Leaving me without phone/Internet... NOT GOOD ENOUGH

Plusnet Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Only Gigs (@Onlgig) reported 5 minutes ago

  SURVEYS PROFILE: Usercrowd Valid email address Postcode: based in London or Manchester Educational level: doctorate/PHD Employment: full time/monthly salary Employment industry: information technology IT Department:CEO/decision making authority Family: married/2kids( male aged 7, female aged 4) Vehicle: mercedes/BMW Annual income before and after task:£200k + Total family assets:£1million+ Number of employees:1000-5000 Company region:Global company headquarters in the UK Residence: United Kingdom (London, Manchester), live in an urban area Drinks: alcohol, soft drinks, energy E.T.C Ethnic Diversity:black, African Smartphone: Google pixel, Sony, Xiaomi, Samsung Smartphone internet, network or broadband provider:BT, Vodafone, virgin, Plusnet, sky e.t.c Age :25-37 Chief decision maker for the family Shopping spots/grocery stores: Sainsbury's, ocado, Tesco , ASDA,Aldi Clothing stores:Zara, John Lewis, Amazon, eBay Work flex: hybrid ( 3 days in the office and two at home/ 50/50 IT industry function suppliers: oracle, Microsoft, Salesforce, SAP, workflow, Google, IBM, AWS You can use this profile on other platforms too....

• 
  Alison Lees (@AlisonMLees) reported 7 minutes ago

  @Plusnet Why should I phone? The last time I phoned, I got someone who didn't know anything and wouldn't help. It's quite simple. If you email me, I should be able to email you back.

• 
  IMDANM (@IMDANM) reported 10 minutes ago

  @saltyy_savage Have a look at PlusNet, runs on the BT network without their awful pricing and terrible customer support (I’ll never use them again). Or look at one of the smaller fibre companies, I’m with a company called Squirrel and get 1GB up/down for £28 a month with no mid contract price increases.

• 
  Cyberax (@CyberaxUK) reported 11 minutes ago

  @Plusnet Hi - As I said in my DM the only option available by that link is a phone call and I can’t do that unless you want to hear someone coughing instead of talking…. Could you escalate to someone who can help please?

• 
  Flower Pot (@FlowerP79667758) reported 12 minutes ago

  @Plusnet Hello, We have contacted Plusnet and Ofcom. As Plusnet is the customer of Open reach it is Plusnet who is responsible for making a complaint to Open -reach. Apparently as our service provider faults should be addressed and rectified in two days. We have already been 8 days without the internet and if Open-reach do not come until next Wednesday that will be two weeks.

• 
  Jason F (@jasonFr54781642) reported 13 minutes ago

  @Plusnet trying to cancel to travel abroad will have no fixed address, I waited for 15 mins on the phone then got cut off, I dont think #plusnet want me to leave. Is there an easier way to cancel thanks.

• 
  Cyberax (@CyberaxUK) reported 13 minutes ago

  Hey @plusnet - sent a DM yesterday could someone help with it please?

• 
  Louislou🧓🏉 (@BrantLesley) reported 13 minutes ago

  @esp8687 Both of my children recommended Sky when my Plusnet (BT in disguise) ended and they were trying to force me to go to EE because we are only part fibre and Plusnet don't do it anymore. I anticipated issues but it was a totally smooth and easy

• 
  Greg Ingham (@GregIngham1) reported 15 minutes ago

  @Plusnet Hi, they've not turned up, I've blocked a whole 5 hours out of my day to wait for you and non of your staff had the decency or customer service to inform me that he/she isn't coming, my wife is a tutor and desperately need internet to mark students work and we've got a toddler..

• 
  Cliffy (@radagastcb) reported 16 minutes ago

  @ThreeUK I have been with Three for 20 years, currently have a unlimited Data plan. I was going to change from crap Plusnet to a 4g Internet as we have very fast 4g. I started to apply and the bloody questions you ask. I am retired. Stuff you I will stay where I am.