Plusnet Outage Report in Surbiton, Greater London, England
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Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.
Full Outage Map
E-mailProblems in the last 24 hours in Surbiton, England
The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in Surbiton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Plusnet. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Plusnet users through our website.
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Internet (65%)
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Wi-fi (14%)
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Total Blackout (14%)
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E-mail (5%)
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Phone (1%)
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TV (%)
Live Outage Map Near Surbiton, Greater London, England
The most recent Plusnet outage reports came from the following cities: London, City of Westminster, Croydon, Hackney, Hammersmith, Paddington, Southall, Camden Town, Southwark, Wembley, Feltham, City of London, Brentford, Woking and Warlingham.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Wi-fi | |
| City of Westminster |
Internet | |
| Croydon |
Internet | |
| Hackney |
Internet | |
| London |
Internet | |
| Hammersmith |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Plusnet Issues Reports Near Surbiton, England
Latest outage, problems and issue reports in Surbiton and nearby locations:
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Sir Aleks (They/Them) 🏳️🌈🏳️⚧️🇪🇺♿
(@LinJaneThe2) reported
from
London, England
@Plusnet Wonder if you can help. Unable to access my Plusnet Hib Manager. WiFi working fine, have reset it to check. Just keep getting connection has reset page. Please could you check this for me. Thank you.
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The Delicious Legacy Podcast
(@DeliciousLegacy) reported
from
Ealing, England
@midslibrarian @BTGroup @Plusnet Still without internet down here! 10 hours now!!!!!
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Lindsey Collumbell - #Memberology is my SuperPower
(@LindsCollumbell) reported
from
Ashtead, England
@Plusnet I appreciated your call and that you are taking ownership of this on our behalf. Thank you. Getting us back to ADSL is something, but nowhere near the level of service as per our contract with you.
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David Neil Robinson
(@DDIGITALMEDIA) reported
from
Ealing, England
@Hambert06 @Plusnet Mines just gone down, no handshake with their systems, web page not working on phone signal either.
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Lindsey Collumbell - #Memberology is my SuperPower
(@LindsCollumbell) reported
from
Ashtead, England
@Plusnet So that will be 20 days without a broadband connection 🤬🤬. Your mistake - not ours - lost the ability to connect to fibre. Two of us work from home (1 of us - me - runs a business) and one is studying at Uni. This is totally unacceptable. A shocking service from @plusnet & @BT
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Fatima Duerden 🇪🇺🇵🇹
(@FatimaDuerden) reported
from
Camberwell, England
@SymienJennifer @Plusnet That’s great! Let’s see how the problem is solved tomorrow… 🤞🤞
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Ilse
(@IlseHoward) reported
from
Richmond, England
@inacentre @Plusnet Definitely change provider. Even if it ends up the same you’ll at least get a discounted time as a new customer 👍🏻
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Sarah Pilates
(@sarahpilates) reported
from
Camden Town, England
@Plusnet very disappointed. As I now cannot use my home phone someone at plusnet needs to call me! I phoned and discussed. Suddenly I cannot make outgoing calls. Bad service after all these years.
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Andy Washington 😷🇪🇺
(@andywash) reported
from
Hackney, England
My Internet has died. Plusnet say it's a BT Openreach issue & it won't be fixed till after Xmas. But it's only a day till I'm away for 10 days so not too bad I guess.
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Lindsey Collumbell - #Memberology is my SuperPower
(@LindsCollumbell) reported
from
Ashtead, England
@Plusnet @BT We will be seeking compensation. Only 1 of your customer service team showed any care - everyone else put us in the too difficult category. This is a problem of your making. At a time when the Govt has told us to work from home, you cut off our broadband and ability to do that.
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The Delicious Legacy Podcast
(@DeliciousLegacy) reported
from
Ealing, England
Is Plusnet down? Don't have internet tubes in West London!!! Anyone else having probs? #Plusnetdown #internetdown #westlondon
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Jo
(@Jo48651873) reported
from
Islington, England
@Plusnet the internet stability has been dreadful for 2 days really disrupting my job what’s going on
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Sir Alex of the Knight 🏳️🌈🇪🇺♿💙
(@LinJaneThe2) reported
from
London, England
@plusnet I am having increasing problems watching videos. This has been going on for a while, can't even watch one on here without it stopping at least twice during a 2min video. Have tried resetting hub and clearing up phone, doesn't make any difference. Help?
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Charine John
(@CharineJohn) reported
from
Camden Town, England
@Plusnet just had the misfortune of speaking to the most sarcastic, patronising person I’ve had the bad luck to speak to in years. His parting shot was that all complaints about him must be directed to him! How else can I contact yr complaints dept please?
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Lindsey Collumbell - #Memberology is my SuperPower
(@LindsCollumbell) reported
from
Ashtead, England
Thanks to a screw up btw @BT & @Plusnet, upgrading our broadband package with #PlusNet = no broadband 🤬. The earliest they can reinstate is 30th Dec 🤬🤬🤬. Their solution for how we can work at home? Buy extra data on our phone & hotspot & they will reimburse max £30! #EpicFail
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⭐⭐Baron von Nilesy🌍
(@MilliLeaks_) reported
from
Camberwell, England
@osgood9 @Plusnet @middleoftheshed Watched the first episode last week without any problems. I hope to do so again if my aforementioned broadband allows it.
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Angeline Clean
(@NortysTweets) reported
from
London, England
Recently moved. Cancelled my broadband with #plusnet. If you don’t pay up the contract in 14 days, your account sent to collection agency. No discussion available, no chance of a discount. £140 to terminate…..
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mtrinh
(@miktrinh) reported
from
London, England
@Plusnet broadband is down in SE23 1AN area
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@RossMatthewNorthLondon.com
(@RossMatthewGat3) reported
from
Camden Town, England
@Plusnet - I enjoy being a customer of your's but I what don't enjoy, when I am having to account for every penny at the moment due to being in between jobs, is being presented with a Bill which is two months worth of usage. It is *so important for companies like yourself to get
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Denis MacShane
(@DenisMacShane) reported
from
Victoria, England
Has @Plusnet @plusnethelp gone down?
Plusnet Issues Reports
Latest outage, problems and issue reports in social media:
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Vikki
(@vpurplecat) reported
@Plusnet Our broadband is going on and off and has been for a couple of hours. We have switched off and on...please can you help?
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Brad Carter 🇬🇧
(@BC__RWB) reported
@skalovingeek @Plusnet Normally you still have a manual control box connected to the boiler which can be used in the event of the wireless / or wireless thermostat not working. The hive wireless thermostat talks to the control box connected to the boiler. So the box can be used on its own.
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Chris
(@Chris4man) reported
Hi @Plusnet, if EE and BT Mobile can offer WiFi calling why can't you? You use EE's network and your part of the BT group. I'd prefer not to switch as you offer a great deal price wise. But not being able to make or receive calls in my house is a big problem.
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amalia
(@moiama25) reported
@Plusnet are your services down? The WiFi here hasn't been working since 2pm today.
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Rich Brewer
(@richard01902) reported
@Plusnet this last week we’ve had really patchy service. What gives?
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Lincoln Marks
(@Lincoln_Marks) reported
@Plusnet my Internet has gone down (South sheffield) I've been trying to fix for a couple of hours now. Texted in to your support number bit no response.
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Chris
(@Chris4man) reported
@Plusnet I know I can use third party apps, but someone ringing me doesn't know to ring me on one of those so I miss their call. If my number automatically diverted to WhatsApp then I'd be happy. I guess I'm looking for a new network then.
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Denzo
(@AndreaD3n) reported
@OwdAlbert Jeez, I have been using PlusNet for years, I have had good customer service from them 👏
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Jordan Cooper
(@JordanC93958853) reported
@Plusnet So today would be a good day to have another crack at getting you guys to fix the broadband connection issues we’ve been calling about since the moment we had it installed? The award winning customer service team have been **** every other day, must have a new lad in 🤔
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HappyD69, Happy Dude's broken soul
(@D69Happy) reported
Can't access either XhamsterLive & Stripchat via uk networks tonight(EE or Plusnet) gone. However if I geo block my location, and go Via a VPN it is all rosie. Checked both land and mobile network here so it not my IP blocked. Having to VPN to dutch networks 2 view English lasses