Plusnet Outage Report in Surbiton, Greater London, England

Problems in the last 24 hours in Surbiton, England

The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in Surbiton, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Plusnet users through our website.

• Internet (67%)
• Wi-fi (15%)
• E-mail (10%)
• Total Blackout (6%)
• TV (1%)
• Phone (1%)

Live Outage Map Near Surbiton, England

The most recent Plusnet outage reports came from the following cities: London, City of Westminster, Hammersmith, City of London, Hackney, Hounslow, Croydon, Hampstead, Islington, Dorking, Southwark, Paddington, Staines, Egham, and Greenford.

City	Problem Type	Report Time
London	Total Blackout	7 hours ago
London	Internet	1 day ago
London	Internet	1 day ago
London	Internet	1 day ago
London	Internet	2 days ago
London	Internet	4 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Plusnet Issues Reports Near Surbiton, England

Latest outage, problems and issue reports in Surbiton and nearby locations:

• 
  Nick Faber (@NickFaber) reported 2 minutes ago from Hackney, England

  @plusnethelp @Plusnet I’ve had no broadband for over an hour here in E9, is there anything I should know? I’ve tried turning on & off etc. HELP!

• 
  Daniel Smith (@Scampboi) reported 3 minutes ago from Croydon, England

  @Plusnet for the second time in as many days my router has failed. It just randomly drops connection. I would never recommend you to anyone. In a time where people are working from home they need a reliable service and you are not it!

• 
  Dharmendra Mosaheb (@dmosaheb) reported 4 minutes ago from Hillingdon, England

  @plusnethelp hi there. I have just joined Plusnet. Got an email saying that my phone package is ready to use. Does that mean that I can connect my WiFi router from today. Need it asap as I need to work from home. My current supplier has switched my service off.

• 
  Rupert Cheek (@rupertcheek) reported 7 minutes ago from Kingston upon Thames, England

  Looks like (our) @Plusnet @plusnethelp connection has been down for an hour +. Giving up. Hope it's up again tomorrow. #plusnet

• 
  Andy 💙 🇪🇺 (@andywash) reported 10 minutes ago from Hackney, England

  @VirtualAstro No problems on my Mac (on plusnet)

• 
  trina_latham (@trina_latham) reported 11 minutes ago from Richmond, England

  @plusnethelp before you ask I've checked my micro filters, my phone connection, turned the hub off/on and experienced zero connection issues with my former providers @shell_energy The fault lies with @Plusnet It's impossible to WFH + I want to leave within my cooling-off period.

• 
  jnthn (permanently broken) (@JSDBroughton) reported 13 minutes ago from London, England

  @plusnethelp no online chat and not even a call queue available. We’ve had no internet for most of today (intermittently up). Line fault troubleshooting says no problem with the phone line (plusnet line rental) What’s the best course of action? SE6

• 
  Daniel Smith (@Scampboi) reported 14 minutes ago from Croydon, England

  @plusnethelp @plusnet if this page was shut down in May why is the feed still here why have an account up which no one checks?

• 
  Chris Furneaux (@cfurneaux) reported 15 minutes ago from London, England

  Hi @Plusnet my internet is down. Your website says phone lines open until 10pm but phone line closed and says only open until 8pm. How do I get support now?

• 
  Harrison2020 (@Harrison20202) reported 18 minutes ago from Wandsworth, England

  @Plusnet I couldn't get on the Internet. Later, they provided engineer visit services and told me that actually I don't need to connect to the Microfilter as required on the handbook, but just use the cable to connect to the socket. Then the network can be used.

• 
  Harrison2020 (@Harrison20202) reported 19 minutes ago from Wandsworth, England

  However, this is clearly not my problem. In the manual, it does not say that a microfilter is not required. The engineer came to my house and told me about it.@Plusnet @plusnethelp

• 
  Chris Furneaux (@cfurneaux) reported 20 minutes ago from London, England

  @Plusnet internet still down! Unfortunately as an existing customer paying you already I’m not looking to sign up again so there is no one to tell that your service is down. Hopefully you know

• 
  🎩 Luke Ray ルーク レイ (@MusicSkypirate) reported 21 minutes ago from Kingston upon Thames, England

  Plusnet went down exactly at midnight... :/

• 
  AJ Green (@Green_AJ) reported 22 minutes ago from Kensington, England

  @Plusnet I’ve had three network dropouts in the past two days. You forced me to sign up to a new contract to get this fixed saying this wouldn’t happen. What is going on??????

• 
  Steve Hunnisett (@Blitzwalker) reported 24 minutes ago from London, England

  @greenwichguide @maryorelse Mine does that too (Plusnet). I appreciate more people are working from home but the past couple of weeks, it’s been really slow and unreliable.

• 
  Charlotte Corrish (@CharlieCorrish) reported 38 minutes ago from Tandridge, England

  @Plusnet hi-I can’t get through on the phone (tried over a few days but it says your too busy to connect me) or online chat-are you able to help or give me an email address? Thanks

• 
  Harrison2020 (@Harrison20202) reported 41 minutes ago from Wandsworth, England

  I feel deeply disgusting and humiliated because I used Plusnet's service.@plusnethelp @Plusnet

• 
  Kevin Dewes (@kevindewes) reported 56 minutes ago from Wandsworth, England

  @Ofcom @Plusnet are letting you sign up to a contract when there’s a distinct chance the firmware they are using on their hardware is causing connectivity problems specifically with the 5Ghz band. Meaning the service is almost unusable on some devices. Isn’t that an issue?

• 
  Helen Parton (@TotalOfficeBook) reported 56 minutes ago from Islington, England

  @Plusnet I’m upgrading to fibre (yay!) have a few qs.When will my new router arrive (ordered Monday)? Will it be the same network name?

• 
  Kevin Dewes (@kevindewes) reported 56 minutes ago from Wandsworth, England

  @Plusnet I’ve had your broadband service for 2 months, mobile phones won’t work on it and WiFi signal continually drops out. Tried separating the bands then spent 20 minuets in hold and was advised to try turning the 5Ghz band off completely. No joy. No one is doing me proud.

Plusnet Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Owdrider (@owdrider) reported 6 minutes ago

  @MartinSLewis Didn't know Plusnet were part of BT. That's put me off. Soooo much grief when I was last with BT I said I'd NEVER touch them again.

• 
  Bradie Lewis (@BradieLewis1) reported 8 minutes ago

  Never been so unimpressed with a service @Plusnet 🤯

• 
  Cloughie 🏆 (@cluffy84) reported 8 minutes ago

  @ShellEnergyHome I have now had enough of Shell Energy Broadband! I desperately want to return to @Plusnet. I wish I'd never left them. I never use wifi on my phone, neither does my wife. The only things that now use the wifi provided by Shell is the Amazon stick and the.. (1/2)

• 
  Tim Watson (@BeatLiturgist) reported 12 minutes ago

  @Plusnet your customer service is awful! Such a let down. Fault with your system means my phone number changes? What? No! Come on, answer the phone! @plusnethelp

• 
  Marc (@_Marc_74) reported 13 minutes ago

  @MartinSLewis plusnet about 36 a month all in, get around 70mbps, no issues, no drops out. tempted on trooli on my street for 50 but then also add a phone line for 300mbps but i dont see the point. i can stream and download fine at 70

• 
  Robert Dammers (@robertdammers) reported 14 minutes ago

  She is now asking whether she would be better off returning to BT, and I can't disagree with her. Plusnet have been a dreadful disappointment. Complete lack of thoughtful customer support.

• 
  Laura 🖤 (@Loz82xx) reported 15 minutes ago

  @Plusnet please can you tell me how I can make payment online as your online payment system is STILL not working!!! When will this be fixed? People don’t always have time to sit on the phone!

• 
  swapnil rane (@swapnilnshilpa) reported 26 minutes ago

  @Plusnet - again repeating same slowness issue Can you get it escalated to give good speed as per agreement..my payments are on time ..but service is shameful

• 
  T Lucy 💙 (@tlucy47) reported 28 minutes ago

  Hi @Plusnet please advise why my renewal offer is for £27.99/mo for 18 months yet a new customer can get the same package for £22.99/mo for 12 months. I'm regretting to buying line saver last October. Thanks.

• 
  Tuppe (@Tuppe) reported 29 minutes ago

  Hi @plusnet. Changed service in December and paid to January. How long do refunds take please?