Plusnet outages and service status in Surbiton, England

Problems in the last 24 hours in Surbiton, England

The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in Surbiton, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Surbiton, England

The most recent Plusnet outage reports came from the following cities: Hammersmith, Hounslow, and Croydon.

City	Problem Type	Report Time
Hammersmith	Wi-fi	3 days ago
Hounslow	E-mail	5 days ago
Hammersmith	Internet	7 days ago
Hammersmith	Wi-fi	14 days ago
Hammersmith	Internet	19 days ago
Hammersmith	Wi-fi	20 days ago

Nearby cities with recent reports

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Plusnet Issues Reports Near Surbiton, England

Latest outage, problems and issue reports in Surbiton and nearby locations:

• 
  The Delicious Legacy Podcast (@DeliciousLegacy) reported 2 minutes ago from Ealing, England

  @midslibrarian @BTGroup @Plusnet Still without internet down here! 10 hours now!!!!!

• 
  Harrison2020 (@Harrison20202) reported 6 minutes ago from Wandsworth, England

  I feel deeply disgusting and humiliated because I used Plusnet's service.@plusnethelp @Plusnet

• 
  Lindsey Collumbell - #Memberology is my SuperPower (@LindsCollumbell) reported 7 minutes ago from Ashtead, England

  @Plusnet I appreciated your call and that you are taking ownership of this on our behalf. Thank you. Getting us back to ADSL is something, but nowhere near the level of service as per our contract with you.

• 
  Rupert Cheek (@rupertcheek) reported 11 minutes ago from Kingston upon Thames, England

  Looks like (our) @Plusnet @plusnethelp connection has been down for an hour +. Giving up. Hope it's up again tomorrow. #plusnet

• 
  David Neil Robinson (@DDIGITALMEDIA) reported 17 minutes ago from Ealing, England

  @Hambert06 @Plusnet Mines just gone down, no handshake with their systems, web page not working on phone signal either.

• 
  Sarah Morton (@SarahMorton6) reported 20 minutes ago from Wandsworth, England

  @Plusnet once again absolute incompetence - February issues still not resolved and now a new one! #disappointed #poorcustomerservice

• 
  Harrison2020 (@Harrison20202) reported 25 minutes ago from Wandsworth, England

  However, this is clearly not my problem. In the manual, it does not say that a microfilter is not required. The engineer came to my house and told me about it.@Plusnet @plusnethelp

• 
  Kevin (@londonkro) reported 26 minutes ago from Croydon, England

  Never thought I’d say this but terrible service from @Plusnet this week. Online chat / help is constantly down, order not delivered and no update. Usually so good.

• 
  Greyman (Gary A) (@GaryAblett3) reported 29 minutes ago from West Molesey, England

  Hopefully. But seeing as your team have failed to contact me when they say they were going to, I feel that tweeting is the only method of communicating the issue. #richardbranson #libertyglobal #loyalty #customerservice #bt #talktalk #offcom #plusnet

• 
  Daniel Smith (@Scampboi) reported 30 minutes ago from Croydon, England

  @Plusnet for the second time in as many days my router has failed. It just randomly drops connection. I would never recommend you to anyone. In a time where people are working from home they need a reliable service and you are not it!

• 
  Rupert Cheek (@rupertcheek) reported 31 minutes ago from Kingston upon Thames, England

  Anyone on @Plusnet in SW LONDON (#newmalden) having issues? #plusnet

• 
  Selina Wray 🍊 (@SelinaWray) reported 32 minutes ago from Lambeth, England

  1h on the phone to Plusnet trying to connect up a router I kindly got from my neighbour only to find out it’s locked and therefore can’t be used. Off for a lie down and a cry I think... 😂😂

• 
  Lindsey Collumbell - #Memberology is my SuperPower (@LindsCollumbell) reported 34 minutes ago from Ashtead, England

  @Plusnet So that will be 20 days without a broadband connection 🤬🤬. Your mistake - not ours - lost the ability to connect to fibre. Two of us work from home (1 of us - me - runs a business) and one is studying at Uni. This is totally unacceptable. A shocking service from @plusnet & @BT

• 
  Kevin Dewes (@kevindewes) reported 35 minutes ago from Wandsworth, England

  @Plusnet I’ve had your broadband service for 2 months, mobile phones won’t work on it and WiFi signal continually drops out. Tried separating the bands then spent 20 minuets in hold and was advised to try turning the 5Ghz band off completely. No joy. No one is doing me proud.

• 
  elyob (@elyob) reported 38 minutes ago from Kingston upon Thames, England

  @Social_embryo Hi, it's the PlusNet Diagnostics bot here. We wanted to let you know that the fault you reported to us is now fixed. Please turn your router off and on, and your service should be fully restored. Thanks for your patience

• 
  Daniel Smith (@Scampboi) reported 43 minutes ago from Croydon, England

  @plusnethelp @plusnet if this page was shut down in May why is the feed still here why have an account up which no one checks?

• 
  Martin Woodward (@MartinWoodward2) reported 48 minutes ago from Kingston upon Thames, England

  @lizcooperclark @Plusnet The problem seemed to be fixed over the weekend but now back to where we were in the middle of last week. I too was receiving some intermittent emails spasmodically.

• 
  Rupert Cheek (@rupertcheek) reported 52 minutes ago from Kingston upon Thames, England

  Suffering a @Plusnet outage in KT3 @plusnethelp

• 
  Richard Carroll (@rackitman) reported 56 minutes ago from Wandsworth, England

  @Plusnet what APPALLING customer service! Ordered 8th May, today you tell me the order was cancelled... With another TWO WEEKS until I'm connected. Leaving me without phone/Internet... NOT GOOD ENOUGH

• 
  Gaurav Patel (@gauravity) reported 59 minutes ago from Richmond, England

  @Plusnet Your Internet service is shit. God help anyone like me who has to WFH with your service.

Plusnet Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Rich Foxen (@RichFoxen) reported 7 minutes ago

  @WeAreOpenreach Hi, Openreach works at the end of Upper Park Road in the CO7 area seem to have caused a broadband outage for me (PlusNet customer). Connection dropped around 9pm on Tuesday 17th of January. Can you check if this is related and advise? Thanks!

• 
  Sara Lewis Alexander (@saralewis735) reported 7 minutes ago

  Dear Sky, Your customer service is rubbish, our loyalty used to matter not any more. As soon as our current contract for broadband is up, we are switching to Plusnet. A pissed off customer

• 
  𝔅͛𝔯͛𝔦͛𝔞͛𝔫͛ ͛𝔚͛𝔥͛𝔢͛𝔩͛𝔱͛𝔬͛𝔫͛ (@brianwhelton) reported 8 minutes ago

  @R4CK4TT4CK @bt_uk You do know Plusnet are BT? I was with them until they moved all their business customers over to BT. The Plusnet customers service team (not that I had much cause to contact them) were awesome.

• 
  Gary Vince (@garyvince1981) reported 9 minutes ago

  @Plusnet is your broadband service down in the Swanley area? As I've had no internet for an hour.

• 
  Chris Norcup (@MrFloff) reported 10 minutes ago

  Hi @youfibre, sent my final bill from Plusnet to the CBO email address nearly a month ago and I’ve still received no correspondence or payment for it. Can you please advise what’s the hold up as no one in customer service seems to know, just referred back to email @JeremyChelot

• 
  UKRyan (@RyanUK90) reported 11 minutes ago

  @Plusnet Anyway you guys can give praise / positive comment to a specific customer service representative, the man I just spoke to on the phone was very friendly, polite, knowledgeable and understanding and just a perfect example of what customers want!

• 
  Dean (@xdean2) reported 11 minutes ago

  @Plusnet looking to change broadband providers from BT but read somewhere that if you try just get routed back to see the expensive option trying to get away from. Can you confirm can swap to plusnet as new customer with new customer pricing from BT?

• 
  Sean Clarke (@SeanClarke17595) reported 12 minutes ago

  @LozzaFox We had max 12-14 mb/s from Plusnet. I was paying £44/ month inc tel line ( no mobile signal either) Starlink I get 100mb/s for £35/m and VoIP for phone £4 It’s the way to go !

• 
  Neil Skinner (@Randomizerbot) reported 12 minutes ago

  @evsmiles @TeslaFamilyYT @Starlink Well you would have the same problem with starlink. Plus way slow upload speeds and much worse ping. Plusnet 1Gig fibre here connected into a Deco BE65 mesh and I get up to the advertised speed through the house on WiFi.

• 
  Ellie Pedrick (@ElliePedrick) reported 13 minutes ago

  @Plusnet He was great! And he solved my problems!! Please do pass on my feedback!