Santander status: access issues and outage reports

Problems in the last 24 hours in Woodford, England

The chart below shows the number of Santander reports we have received in the last 24 hours from users in Woodford, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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Santander Issues Reports Near Woodford, England

Latest outage, problems and issue reports in Woodford and nearby locations:

• 
  Ahmed Mohammed (@youvsyoultd) reported 11 minutes ago from Tottenham, England

  @santanderukhelp @santanderuk I’ve contacted your customer service team twice.

• 
  Ruth Robinson (@RuthRobinsonLon) reported 14 minutes ago from Islington, England

  I order not to launch a non metaphorical attack against @santanderuk I limit myself to being brutally but politely honest about their customer service #sic on Twitter . I can’t understand how head office can allow their brand to be trashed by the UK division unless they are worse

• 
  Omar Hassan (@hassano_82) reported 19 minutes ago from Enfield Lock, England

  The worlds worst business banking without any doubt goes to @santanderuk along with worst customer service!!!!

• 
  Miss Kristy 🇮🇪 (@MissKristy_LH) reported 24 minutes ago from Tottenham, England

  @MorganBroadcast @santanderuk Nevermind, I have just read through the thread and noticed many @Barclays shout outs all over the thread with responses from them. I will be going there. 👍 Hope this issue gets sorted for you.

• 
  Ruth Robinson (@RuthRobinsonLon) reported 27 minutes ago from Islington, England

  It’s hard me to putt into words how much I hate the customer service @santanderuk - their absolute contempt for women is breathtaking. I can’t understand how this doesn’t hurt their international brand or does this attitude emanate from Spain ! @bancosantander It’s perplexing

• 
  Ruth Robinson (@RuthRobinsonLon) reported 35 minutes ago from Islington, England

  Try and pay your mortgage on Monday or have your house instantly repossessed by @santanderuk Kids tried to help but got bad advice on the phone and in Scotland too !! I’d been fcuked over by the advice people in Leeds so if I die of a heart attack here’s a list of who 2 go after

• 
  gary watkinson (@WatkinsonGary) reported 40 minutes ago from Islington, England

  @santanderuk @santanderukhelp Been trying to report a fraud to you, been holding half the morning. About to hang up. Your service is not good enough. Obviously fraud is not a high priority to you.

• 
  John Williamson (@willow1886) reported 43 minutes ago from Enfield Lock, England

  Bloody @santanderuk they’ve frozen my account; I’ve just spend 1.5 hours trying to get through to the fraud department, put on hold, cut off and absolutely nothing. I can’t access my account - fuming 😡

• 
  Paul Cook (@t_saviour) reported 53 minutes ago from Romford, England

  @santanderuk been held on call for over 25 minutes ...then get cut off. Great customer service .. not! Message "sorry to keep you waiting" then you cut someone off.

• 
  Jane Tippett (@Janietip) reported 58 minutes ago from Tottenham, England

  @santanderuk is there a problem with on line banking. Logging on and keep loosing connection. Not happening with other websites

Santander Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Edward Terry (@iamedterry) reported 2 minutes ago

  @santanderuk I think you should review that. When they take 8+ hours to respond, then tell you they’re multitasking so might not respond immediately, but expect you to drop everything in your life to respond is a bit unreasonable. My experience = chat support is a waste of time.

• 
  @roadworksauditoruk (@roadworkauditor) reported 3 minutes ago

  @santanderuk As you can imagine having her stuff stolen in the first place was very distressing then to be let down by her own bank was the final straw !

• 
  Try Type (@try_type) reported 4 minutes ago

  @santanderuk useless service. 48 minutes on the phone to fraud and nothing.

• 
  jo (@5arstudent) reported 6 minutes ago

  @santanderuk I desperately need access to my current account and then to switch out of your bank as a matter of urgency. I don’t even understand how this is legal.

• 
  Martin Hughes (@MartinH01846340) reported 8 minutes ago

  @santanderuk @TSB God help the customers. Closing all their branches.

• 
  mia - working in Mental health peer support. (@Mia10975) reported 11 minutes ago

  @santanderuk Has there been an issue with the banking app today? I have the page come up on my phone saying 'warning, transaction history may not be updated'

• 
  @roadworksauditoruk (@roadworkauditor) reported 12 minutes ago

  Very poor customer service @santanderuk - my x had her phone & purse stolen in London 2 weeks ago New card & 2 letters due in 4 working days but took 6 but @santanderuk didn’t register her phone number so locked the account & now she having to wait at least 4 working days more!

• 
  SJ (@SJ_H11) reported 15 minutes ago

  @santanderuk can you please provide me with a customer service contact number? I refuse to talk to your robot Sandi as I’m speaking plain English to it and it has absolutely 0 comprehension to what I’m talking about

• 
  Diane Greger (@DianeGreger) reported 22 minutes ago

  @HWarlow @santanderuk Incompetent employees are hired mostly DEI and how no idea about customer service nor how to do the job correctly.

• 
  YorkshireSarah (@SarahSWFC1867) reported 22 minutes ago

  @MartinSLewis Two emails to @santanderuk via your website contact. No reply so posted a formal complaint as they don't seem to do online for this type of issue. Phoning is hopeless. No reply. Seems they are dealing with it by simply ignoring me. What is my next step please? Ombudsman?