Santander

Is Santander down in Richmond, Greater London, England?

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Santander UK plc is a British bank, wholly owned by the Spanish Santander Group. Santander offers current accounts, savings, investments, loans, credit cards and other financial products.

Problems in the last 24 hours in Richmond, England

The chart below shows the number of Santander reports we have received in the last 24 hours from users in Richmond and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Santander Outage Chart in Richmond, Greater London, England 01/28/2026 17:15

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Most Reported Problems

The following are the most recent problems reported by Santander users through our website.

  1. Mobile App (59%)

    Mobile App (59%)

  2. Website (14%)

    Website (14%)

  3. Login (14%)

    Login (14%)

  4. Transactions (9%)

    Transactions (9%)

  5. Withdrawals (3%)

    Withdrawals (3%)

  6. Transfer (2%)

    Transfer (2%)

Live Outage Map Near Richmond, Greater London, England

The most recent Santander outage reports came from the following cities: Southwark, Brentford, London, City of Westminster, Woking and Feltham.

Loading map, please wait...
City Problem Type Report Time
United KingdomSouthwark Mobile App
United KingdomSouthwark Mobile App
United KingdomBrentford Login
United KingdomLondon Mobile App
United KingdomCity of Westminster Mobile App
United KingdomLondon Mobile App

Community Discussion

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Santander Issues Reports Near Richmond, England

Latest outage, problems and issue reports in Richmond and nearby locations:

  • FOG1O1 FOG101 (@FOG1O1) reported from Brentford, England

    @santanderuk thanks for causing an elderly person of my family who I was helping yet again.. you are quick enough to dish out 130m of money..yet block people's money...THEIR money...not yours.. #uselessBanks

  • TiffinSolutions Kam Shah (@TiffinSolutions) reported from Ealing, England

    @santanderuk - why do you not have more people working?!?’ 4 offices and only 1 with a trainee. 3 teller desks and only 2 working. Avg queue 8+ people. And wait time of 30 mins plus. #EalingBroadway branch.

  • sleepysilvery peter howard (@sleepysilvery) reported from Kingston upon Thames, England

    @santanderuk My wife transferred some money to my daughter on October 11th. The money left our account but hasn’t arrived yet! It’s not the first time we’ve transferred money to her but normally it goes through straightaway. Can you fix this please?

  • coleb86 Bethany Cole (@coleb86) reported from Ealing, England

    @santanderuk hi guys, my parents are away in Italy and my mum had her purse stolen. The thieves have already used her cards. She said she has cancelled one online but is currently on the phone to you (on hold) to confirm both have been cancelled. Can you help?

  • jo_1lesley Mrs L (@jo_1lesley) reported from Camberwell, England

    Dear @tesco or @santanderuk are you having any payment issues? I can't pay for my online shopping? (And yes, I do have sufficient funds) 😕

  • Fabs11111111 xxx (@Fabs11111111) reported from Kensington, England

    @santanderuk Very bad service today Been on the phone since 12.00 know it's 14.00 the phone is ringing u can hear it but no is answering it on the other end Very poor customer service

  • jo_1lesley Mrs L (@jo_1lesley) reported from Camberwell, England

    Is there a problem @santanderuk ?

  • Olivia121994_ OD 💚 (@Olivia121994_) reported from Harrow Weald, England

    @santanderuk is your app down? Trying to do a transfer and keeps crashing.

  • ChristopheSkis Chris Creissen (@ChristopheSkis) reported from Hillingdon, England

    @santanderuk some advice: if a client has processed a change to their mortgage don’t keep messaging them telling them that current deal is expiring and encouraging them to take action.Makes client think that process is broken and new deal not actually in place 🙄 #banking #ux #cx

  • GraceCuddihy Grace Cuddihy (@GraceCuddihy) reported from Lambeth, England

    Calling the customer care line for @santanderuk makes you lose the will to live. I hung up after the third time the automated voice told me to inexplicably make a recording of my own voice for “security purposes”.

  • Janietip Jane Tippett (@Janietip) reported from Tottenham, England

    @santanderuk is there a problem with on line banking. Logging on and keep loosing connection. Not happening with other websites

  • chrisromerlee Chris Romer-Lee (@chrisromerlee) reported from Lambeth, England

    @AmySharrocks @santanderuk Left them years ago. Terrible bank. Hope you get it sorted. Presumably there’s a banking ombudsman?

  • CopybyAnna Anna Pattenden (@CopybyAnna) reported from London, England

    I seriously am shocked at @santanderuk - the people, many of them elderly and this probably means no access to online banking, standing for ages and ages in a queue in Lewisham branch. It is truly shameful…

  • tonysupernova Tony ****** (@tonysupernova) reported from Croydon, England

    @santanderuk @santanderukhelp I was making an online payment from my 123 account when I suddenly get a message that access is blocked! On hold now trying to get through to the helpdesk for 1 hour and counting.. #CustomerService #Santander #whatajoke

  • RuthRobinsonLon Ruth Robinson (@RuthRobinsonLon) reported from Islington, England

    Try and pay your mortgage on Monday or have your house instantly repossessed by @santanderuk Kids tried to help but got bad advice on the phone and in Scotland too !! I’d been fcuked over by the advice people in Leeds so if I die of a heart attack here’s a list of who 2 go after

  • MartinCainActon Martin Cain (@MartinCainActon) reported from Ealing, England

    @RichardBurgon Wee problem with @santanderuk?

  • WatkinsonGary gary watkinson (@WatkinsonGary) reported from Islington, England

    @santanderuk @santanderukhelp Been trying to report a fraud to you, been holding half the morning. About to hang up. Your service is not good enough. Obviously fraud is not a high priority to you.

  • lizardUnicorn Nuclear Summer (@lizardUnicorn) reported from London, England

    @santanderuk are the worst. Completely ridiculous bunch of clowns. Just shut your private banking operation down if you can't be bothered to provide customer service.

  • MissKristy_LH Miss Kristy 🇮🇪 (@MissKristy_LH) reported from Tottenham, England

    @MorganBroadcast @santanderuk Nevermind, I have just read through the thread and noticed many @Barclays shout outs all over the thread with responses from them. I will be going there. 👍 Hope this issue gets sorted for you.

  • youvsyoultd Ahmed Mohammed (@youvsyoultd) reported from Tottenham, England

    @santanderukhelp @santanderuk I’ve contacted your customer service team twice.

Santander Issues Reports

Latest outage, problems and issue reports in social media:

  • alwyen Lisa Clancy 🐕‍🦺👩‍🦼👩🏻‍🦽⚜️ (@alwyen) reported

    @MorganBroadcast @santanderuk But you can access your pin through banking app if they've been able to transfer the bank must realise they could have got your pin same way

  • minerva101 s. mary bennett🇺🇦 (@minerva101) reported

    @MorganBroadcast Awful. @santanderuk - you really need to address this

  • Rogolex Rogalex (@Rogolex) reported

    @MorganBroadcast So sorry to hear this. It is outrageous to hear that @santanderuk does not do anything to help you and treats you that way.

  • nickiwomble Nicola Pettitt 🇪🇺🇺🇦 (@nickiwomble) reported

    @MorganBroadcast I can’t help but I send a virtual hug and implore @santanderuk to do the right thing.

  • NSYK67 TrixieInCO (@NSYK67) reported

    @PeterDbrash @MorganBroadcast Ooof! Also - you've got Santander trending on Twitter in the US and I'm sure UK so I'm guessing they will pay attention... @santanderuk you'd better fix this... all of it. This looks really bad for you.

  • Micronet1401 Mike. 🇬🇧🇺🇦 (@Micronet1401) reported

    @MorganBroadcast @santanderuk How did they access your phone assuming it would have been PIN or fingerprint locked ???

  • OdonnellEleanor eleanor odonnell (@OdonnellEleanor) reported

    @Grassmonster3 @VirginActiveUK @santanderuk Terrible to think that virginactivrUK gyms have not vetted their workers even when clearly it was not an opportunist but someone with access to lockers. In my opinion the whole thing was an inside job.

  • matthew_newnham Matthew Newnham (@matthew_newnham) reported

    @MorganBroadcast Wow Charlotte, how horrible. I am so sorry you've been subjected to this crime and the unacceptable response by @santanderuk. I sincerely hope you can get your money back ASAP and with as little further stress as possible. P.S. FWIW, I'm sure your thread will help others.

  • BeccaH88 Becca (@BeccaH88) reported

    @MorganBroadcast So awful that no one is helping you! @santanderuk as a customer this makes me very concerned about whether I can rely on you to keep my money safe - should I close my 123 account or are you going to help?

  • hawksy_1 Adam (@hawksy_1) reported

    @MorganBroadcast @santanderuk They have to prove that you were GROSSLY negligent. From my experience, the ombudsman will side with you. Recommend reading about similar cases on their website.