Is Santander down in Richmond, Greater London, England?
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Santander UK plc is a British bank, wholly owned by the Spanish Santander Group. Santander offers current accounts, savings, investments, loans, credit cards and other financial products.
Full Outage Map
TransactionsProblems in the last 24 hours in Richmond, England
The chart below shows the number of Santander reports we have received in the last 24 hours from users in Richmond and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Santander. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Santander users through our website.
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Mobile App (58%)
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Login (15%)
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Website (13%)
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Transactions (10%)
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Withdrawals (4%)
Live Outage Map Near Richmond, Greater London, England
The most recent Santander outage reports came from the following cities: Brentford, London, City of Westminster, Woking and Feltham.
| City | Problem Type | Report Time |
|---|---|---|
 Brentford |
Login | |
| London |
Mobile App | |
| City of Westminster |
Mobile App | |
| London |
Mobile App | |
| Woking |
Website | |
| London |
Login |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Santander Issues Reports Near Richmond, England
Latest outage, problems and issue reports in Richmond and nearby locations:
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Anna Pattenden
(@CopybyAnna) reported
from
London, England
I seriously am shocked at @santanderuk - the people, many of them elderly and this probably means no access to online banking, standing for ages and ages in a queue in Lewisham branch. It is truly shameful…
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David Crossinggum
(@pmancat) reported
from
London, England
@santanderuk A customer of yours, seriously ill with cancer. Never missed a single mortgage payment, but denied any assistance from you. Any explanation?
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Chris Creissen
(@ChristopheSkis) reported
from
Hillingdon, England
@santanderuk some advice: if a client has processed a change to their mortgage don’t keep messaging them telling them that current deal is expiring and encouraging them to take action.Makes client think that process is broken and new deal not actually in place 🙄 #banking #ux #cx
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Martin Cain
(@MartinCainActon) reported
from
Ealing, England
@RichardBurgon Wee problem with @santanderuk?
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Miss Kristy 🇮🇪
(@MissKristy_LH) reported
from
Tottenham, England
@MorganBroadcast @santanderuk Nevermind, I have just read through the thread and noticed many @Barclays shout outs all over the thread with responses from them. I will be going there. 👍 Hope this issue gets sorted for you.
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Chris Romer-Lee
(@chrisromerlee) reported
from
Lambeth, England
@AmySharrocks @santanderuk Left them years ago. Terrible bank. Hope you get it sorted. Presumably there’s a banking ombudsman?
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Mrs L
(@jo_1lesley) reported
from
Camberwell, England
Is there a problem @santanderuk ?
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xxx
(@Fabs11111111) reported
from
Kensington, England
@santanderuk Very bad service today Been on the phone since 12.00 know it's 14.00 the phone is ringing u can hear it but no is answering it on the other end Very poor customer service
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Ahmed Mohammed
(@youvsyoultd) reported
from
Tottenham, England
@santanderukhelp @santanderuk I’ve contacted your customer service team twice.
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Steve Scarebear
(@Scare158Steve) reported
from
Victoria, England
Cant compliment the customer service @santanderuk on the phone & in branch enough. 3 times this week they have helped & advised me about what I can do while i wait for my replacement debit card which has been delayed by @RoyalMail not delivering in the expected timescales.
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peter howard
(@sleepysilvery) reported
from
Kingston upon Thames, England
@santanderuk My wife transferred some money to my daughter on October 11th. The money left our account but hasn’t arrived yet! It’s not the first time we’ve transferred money to her but normally it goes through straightaway. Can you fix this please?
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Grace Cuddihy
(@GraceCuddihy) reported
from
Lambeth, England
Calling the customer care line for @santanderuk makes you lose the will to live. I hung up after the third time the automated voice told me to inexplicably make a recording of my own voice for “security purposes”.
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Ruth Robinson
(@RuthRobinsonLon) reported
from
Islington, England
Try and pay your mortgage on Monday or have your house instantly repossessed by @santanderuk Kids tried to help but got bad advice on the phone and in Scotland too !! I’d been fcuked over by the advice people in Leeds so if I die of a heart attack here’s a list of who 2 go after
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FOG101
(@FOG1O1) reported
from
Brentford, England
@santanderuk thanks for causing an elderly person of my family who I was helping yet again.. you are quick enough to dish out 130m of money..yet block people's money...THEIR money...not yours.. #uselessBanks
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Tony ******
(@tonysupernova) reported
from
Croydon, England
@santanderuk @santanderukhelp I was making an online payment from my 123 account when I suddenly get a message that access is blocked! On hold now trying to get through to the helpdesk for 1 hour and counting.. #CustomerService #Santander #whatajoke
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OD 💚
(@Olivia121994_) reported
from
Harrow Weald, England
@santanderuk is your app down? Trying to do a transfer and keeps crashing.
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Nuclear Summer
(@lizardUnicorn) reported
from
London, England
@santanderuk are the worst. Completely ridiculous bunch of clowns. Just shut your private banking operation down if you can't be bothered to provide customer service.
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Mrs L
(@jo_1lesley) reported
from
Camberwell, England
Dear @tesco or @santanderuk are you having any payment issues? I can't pay for my online shopping? (And yes, I do have sufficient funds) 😕
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gary watkinson
(@WatkinsonGary) reported
from
Islington, England
@santanderuk @santanderukhelp Been trying to report a fraud to you, been holding half the morning. About to hang up. Your service is not good enough. Obviously fraud is not a high priority to you.
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Bethany Cole
(@coleb86) reported
from
Ealing, England
@santanderuk hi guys, my parents are away in Italy and my mum had her purse stolen. The thieves have already used her cards. She said she has cancelled one online but is currently on the phone to you (on hold) to confirm both have been cancelled. Can you help?
Santander Issues Reports
Latest outage, problems and issue reports in social media:
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John Bell
(@JohnBel84071355) reported
@santanderuk Dear muggers and thieves if you don't know I am taking my money out you soon will do when I use a santander ATM that can be heard down the high Street. The only thing its missing is a searchlight on the user
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Paul M O'Toole
(@paulmoToole) reported
@santanderuk Hi wonder if you can help! If you pay someone from your Santander account for doing a job(paying for a service) that’s Not been completed can you ask you the bank to get involved and ask for the money back… as this trades person is not coming back
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inthegarden
(@XGPinthegarden1) reported
@santanderuk hi, your new boosts are not working tonight, I'm being sent round and round logging in to be told, "Your session has expired." Would be nice to be able to log on more than once.
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Buyers Report
(@BuyersReport) reported
Trying to obtain a refund from a seller that supplied goods not fit for purpose @santanderuk I believe they are stalling so as to run down the clock. Should I inform them I will make a s.75 claim if they do not refund the money forthwith? Should they be entitled to any time?
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JAD
(@Blurbmuz) reported
@santanderuk @LloydsBank why are your savings interest rates still so crap? Nationwide are offering up to 4.75% for locked in savings. Your 2&3 year savings would still be low even if it was an easy access savings account!
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Frances Darling
(@franceydarling) reported
@santanderuk why does your website say your fraud team is open 24 hours a day when the phone line is actually closed? I've just had an unauthorised transaction that I was able to cancel on the app but am unable to call immediately as advised as the phone line is closed
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Elaine
(@l4_esm) reported
@santanderukhelp @santanderuk 2 hours on hold now. Facebook chat told me to call tomorrow as you close at 6! Does that mean you stop working at 5?!?!
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Elaine
(@l4_esm) reported
@santanderukhelp @santanderuk WORST customer service ever. Over an hour on hold. Eventually someone connect and then says he needs to transfer and i'm back on hold! For another hour on hold,still holding On line chats are useless. This is the third time i've had to contact
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Hank🇺🇦
(@Anthole) reported
@santanderuk Hi, First direct have issued £500 interest free on their overdraft. Is this something you are able to provide to help with the cost of living crisis?
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Sterling Edwards
(@Sterlin33454094) reported
@santanderuk Milton Keynes running a Bank like the New Order all Branches closed in Milton Keynes around five Branches now down to one Branch and that closes at 3.0 pm poor Show santander and few Staff no appointments this month , maybe I was in the Doctors Surgery ! ?