Santander status: access issues and outage reports

Problems in the last 24 hours in Poplar, England

The chart below shows the number of Santander reports we have received in the last 24 hours from users in Poplar, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Santander users through our website.

• Mobile App (39%)
• Website (26%)
• Transactions (17%)
• Login (11%)
• Transfer (6%)
• Withdrawals (2%)

Live Outage Map Near Poplar, England

The most recent Santander outage reports came from the following cities: London, City of London, Dartford, and Ilford.

City	Problem Type	Report Time
London	Transactions	25 days ago
London	Mobile App	1 month ago
City of London	Mobile App	1 month ago
Dartford	Transactions	1 month ago
Ilford	Website	1 month ago
City of London	Transactions	1 month ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Santander Issues Reports Near Poplar, England

Latest outage, problems and issue reports in Poplar and nearby locations:

• 
  Chris Romer-Lee (@chrisromerlee) reported 10 minutes ago from Lambeth, England

  @AmySharrocks @santanderuk Left them years ago. Terrible bank. Hope you get it sorted. Presumably there’s a banking ombudsman?

• 
  Miss Kristy 🇮🇪 (@MissKristy_LH) reported 13 minutes ago from Tottenham, England

  @MorganBroadcast @santanderuk Nevermind, I have just read through the thread and noticed many @Barclays shout outs all over the thread with responses from them. I will be going there. 👍 Hope this issue gets sorted for you.

• 
  John Williamson (@willow1886) reported 16 minutes ago from Enfield Lock, England

  Bloody @santanderuk they’ve frozen my account; I’ve just spend 1.5 hours trying to get through to the fraud department, put on hold, cut off and absolutely nothing. I can’t access my account - fuming 😡

• 
  Mrs L (@jo_1lesley) reported 19 minutes ago from Camberwell, England

  Is there a problem @santanderuk ?

• 
  Tony ****** (@tonysupernova) reported 22 minutes ago from Croydon, England

  @santanderuk @santanderukhelp I was making an online payment from my 123 account when I suddenly get a message that access is blocked! On hold now trying to get through to the helpdesk for 1 hour and counting.. #CustomerService #Santander #whatajoke

• 
  Ruth Robinson (@RuthRobinsonLon) reported 23 minutes ago from Islington, England

  It’s hard me to putt into words how much I hate the customer service @santanderuk - their absolute contempt for women is breathtaking. I can’t understand how this doesn’t hurt their international brand or does this attitude emanate from Spain ! @bancosantander It’s perplexing

• 
  Haneul 이하늘 (@ddibidibidilee) reported 24 minutes ago from Paddington, England

  @santanderuk my card was saying error during the chip and pin in the shop. It was working fine yeaterday and my other card worked in the shop.

• 
  Jane Tippett (@Janietip) reported 32 minutes ago from Tottenham, England

  @santanderuk is there a problem with on line banking. Logging on and keep loosing connection. Not happening with other websites

• 
  Mrs R (@KateRenton) reported 35 minutes ago from Merton, England

  @santanderuk what kind of customer care do you provide? We can no longer receive paper cheque in post, you have to transfer to online. No probs but you charge your client an admin fee. You charge me for a service I didn’t request and to receive my own money. #shoddy #shameonyou

• 
  Mrs L (@jo_1lesley) reported 35 minutes ago from Camberwell, England

  Dear @tesco or @santanderuk are you having any payment issues? I can't pay for my online shopping? (And yes, I do have sufficient funds) 😕

• 
  Ruth Robinson (@RuthRobinsonLon) reported 39 minutes ago from Islington, England

  I order not to launch a non metaphorical attack against @santanderuk I limit myself to being brutally but politely honest about their customer service #sic on Twitter . I can’t understand how head office can allow their brand to be trashed by the UK division unless they are worse

• 
  Judith Hall (@judithhall67) reported 42 minutes ago from Bromley, England

  @santanderuk desperately trying to top up my housebound mum’s mobile but transactions keep failing- any eta on when these system issues will be resolved?

• 
  Paul McCann (@BigestPaul) reported 47 minutes ago from Bromley, England

  @santanderuk closing my local pets wood branch is one thing. The ATM not working properly is a nightmare. 3x Now I haven't been able to pay cash in via machine. If you would prefer me to take my acc elsewhere. You only have to ask

• 
  Ahmed Mohammed (@youvsyoultd) reported 48 minutes ago from Tottenham, England

  @santanderukhelp @santanderuk I’ve contacted your customer service team twice.

• 
  xxx (@Fabs11111111) reported 53 minutes ago from Kensington, England

  @santanderuk Very bad service today Been on the phone since 12.00 know it's 14.00 the phone is ringing u can hear it but no is answering it on the other end Very poor customer service

• 
  gary watkinson (@WatkinsonGary) reported 54 minutes ago from Islington, England

  @santanderuk @santanderukhelp Been trying to report a fraud to you, been holding half the morning. About to hang up. Your service is not good enough. Obviously fraud is not a high priority to you.

• 
  Jen (@jenofthejenjen) reported 57 minutes ago from Bromley, England

  @santanderukhelp Out of the blue - bam, no reason but app access locked. All cards declined. No access to money. Sorry, but Santander needs 48 hours to figure this out (or in my case, 3 months & counting!) Guess you’ll just have to be homeless. Love to see Ant & Dec act that one out! @santanderuk

• 
  Johnny Douglas (@revjdouglas) reported 57 minutes ago from Hextable, England

  Dear @santanderuk I’ve been a loyal customer for many years & have had three rogue fraudulent actions in my account over five week ago. I’m strangely struggling to achieve urgent help from your call centres… what do you suggest?! Urgent help needed… #CustomerService #HelpPlease

• 
  Grace Cuddihy (@GraceCuddihy) reported 57 minutes ago from Lambeth, England

  Calling the customer care line for @santanderuk makes you lose the will to live. I hung up after the third time the automated voice told me to inexplicably make a recording of my own voice for “security purposes”.

• 
  Omar Hassan (@hassano_82) reported 59 minutes ago from Enfield Lock, England

  The worlds worst business banking without any doubt goes to @santanderuk along with worst customer service!!!!

Santander Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Roshan Patel (@ro5hi) reported 2 minutes ago

  I already have - 3 times in fact. Was advised to go to branch. Did this, with passport/driving license/bill.., still told to go elsewhere! STILL waiting after 40hours plus for access to my own account @santanderuk

• 
  Mr Richards 🟥 (@Simon_Richards8) reported 2 minutes ago

  I got to work today and immediately received a message about fraudulent activity on my account. Not the way I wanted to spend my PPA, but thanks to @santanderuk for being so quick to help me out. Bit shaken as they were trying to rob me of thousands.

• 
  Ian Brown (@IanBrow96248193) reported 5 minutes ago

  @santanderuk hi all. Quick question, how do you expect working people, that work a 9/5 to find time to get to their local bank branches when they are open 9.30/3.00 everyday? Absolute joke that branches keep closing and hours reducing to save you costs at the cost of the public

• 
  ⚫️Cilla 'n' Reuben (RIP)🇫🇷🇪🇺#rejoinEU 🌈🔸🇺🇦 (@Metrognome391) reported 7 minutes ago

  @cactus_woman @santanderuk @santanderukhelp What an appalling company. I keep retweeting your messages in the hope that a) someone gets off their arse and actually helps you and b) everyone is warned about their lack of help and avoids them. x

• 
  Alex Lockhart 🍉 (@alwiello) reported 9 minutes ago

  @santanderuk ... why is your server always down. Literally every day this week I've not been able to access the app ... server times out/ not responding ...

• 
  Riverman Rob #FBLC #FBPA #FBPE #FBPR #FBNHS (@RivermanRob) reported 11 minutes ago

  @cactus_woman @santanderukhelp @santanderuk I’m sorry to hear of your problems with Santander. I’m in the market for a new bank, having recently had several poor experiences with coop. Clearly I’ll avoid Santander. Thank you for sharing your experience

• 
  Nige (@sp0Okiee) reported 12 minutes ago

  @santanderuk just received back my property Deeds (Includes legal docs , share certs etc etc.) all left in a ***** envelope on the doorstep. How DARE you return these documents in such a contemptible manner #apalled #santander #terrible

• 
  Crumples (@Crumples9) reported 13 minutes ago

  @santanderuk your "boosts" app is awful. Banking used to mean decent interest rates and be treated like a valued human. Now it's a 1% chance to win a Costa coffee every month. Really? Really??

• 
  💖 Elizabeth A Farquhar 💖 (@libs1709) reported 17 minutes ago

  @santanderuk unable to access my online account via app, please advise when this will be back operational

• 
  MrsAngryOfYorkshire #ToriesOut #FBPE 🇪🇺🌹⤵️ (@cactus_woman) reported 18 minutes ago

  @musicmanleeds Another friend has recommended Chase. Only problem is that it's not online, it's mobile app banking only? But, yes, I told @santanderukhelp @santanderuk that I'd be walking as I am MEGA fed up - & I've been a customer since the days of Abbey National!!!!!