Santander status: access issues and outage reports

Problems in the last 24 hours in Esher, England

The chart below shows the number of Santander reports we have received in the last 24 hours from users in Esher, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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Santander Issues Reports Near Esher, England

Latest outage, problems and issue reports in Esher and nearby locations:

• 
  peter howard (@sleepysilvery) reported 2 minutes ago from Kingston upon Thames, England

  @santanderuk My wife transferred some money to my daughter on October 11th. The money left our account but hasn’t arrived yet! It’s not the first time we’ve transferred money to her but normally it goes through straightaway. Can you fix this please?

• 
  Mrs R (@KateRenton) reported 19 minutes ago from Merton, England

  @santanderuk what kind of customer care do you provide? We can no longer receive paper cheque in post, you have to transfer to online. No probs but you charge your client an admin fee. You charge me for a service I didn’t request and to receive my own money. #shoddy #shameonyou

• 
  Grace Cuddihy (@GraceCuddihy) reported 26 minutes ago from Lambeth, England

  Calling the customer care line for @santanderuk makes you lose the will to live. I hung up after the third time the automated voice told me to inexplicably make a recording of my own voice for “security purposes”.

• 
  FOG101 (@FOG1O1) reported 30 minutes ago from Brentford, England

  @santanderuk thanks for causing an elderly person of my family who I was helping yet again.. you are quick enough to dish out 130m of money..yet block people's money...THEIR money...not yours.. #uselessBanks

• 
  Chris Romer-Lee (@chrisromerlee) reported 35 minutes ago from Lambeth, England

  @AmySharrocks @santanderuk Left them years ago. Terrible bank. Hope you get it sorted. Presumably there’s a banking ombudsman?

• 
  Kam Shah (@TiffinSolutions) reported 36 minutes ago from Ealing, England

  @santanderuk - why do you not have more people working?!?’ 4 offices and only 1 with a trainee. 3 teller desks and only 2 working. Avg queue 8+ people. And wait time of 30 mins plus. #EalingBroadway branch.

• 
  Bethany Cole (@coleb86) reported 36 minutes ago from Ealing, England

  @santanderuk hi guys, my parents are away in Italy and my mum had her purse stolen. The thieves have already used her cards. She said she has cancelled one online but is currently on the phone to you (on hold) to confirm both have been cancelled. Can you help?

• 
  Martin Cain (@MartinCainActon) reported 50 minutes ago from Ealing, England

  @RichardBurgon Wee problem with @santanderuk?

Santander Issues Reports

Latest outage, problems and issue reports in social media:

• 
  eyerish seadog (@Dogglllzzz) reported 6 minutes ago

  @santanderuk Standard reply. I see you can’t help.

• 
  Oasis (@Oasisrvti) reported 7 minutes ago

  Another day of @santanderuk sitting on their arse doing **** all

• 
  Tessa Bennett #bemoretoddy (@littlemore20) reported 7 minutes ago

  @HWarlow @santanderuk awful to hear

• 
  Andrew (@ibkis30) reported 13 minutes ago

  @antanddec @santanderuk You have such a ******* nerve telling people about getting hello with a mortgage when you're worth billions why don't you talentless ***** **** off

• 
  Joe (@JoeRobb) reported 15 minutes ago

  @santanderuk @santanderukhelp Just tried ringing your helpline because my account has been hacked and they weren’t any help. Can you help sort this out?

• 
  Adam Wilpappi (@wilpappi) reported 18 minutes ago

  @santanderuk how can a company of your size be so terrible with the way you deal with your customers 🤬

• 
  Paul Fowler (@badger_uk) reported 24 minutes ago

  @santanderuk your customer care is shocking. I have been on your live chat since 3.20pm and no one has come back to me. No one at all

• 
  Oasis (@Oasisrvti) reported 25 minutes ago

  Just know the 2 a’s in @santanderuk name stand for avoiding accountability. The N, D & S - stand for - not doing ****.

• 
  Barry (@Gowithbazza1) reported 27 minutes ago

  .@santanderuk, you're asking me questions. You already know the answers to you know what goes into my account and where it's from WTF. I do not have the mental capacity to deal with this **** hull. you're digging me into. Please STOP!!

• 
  Mattster (@MattsterT3) reported 29 minutes ago

  @santanderuk your phone queuing system is customer-hostile. Telling a caller that the queue is “More than 5 mins” when in fact it’s >45mins isn’t very helpful. Making customers wait 45mins and then simply dropping their call? Hostile. * repeatably - yes I checked!