Sky Outage in Swadlincote, Derbyshire, England

@SkyHelpTeam I’m a VIP customer I have no internet, this is a new hub delivered last month. Can’t watch sky demand, Netflix etc tried to call and a 20 min wait, what a joke!! 😡

@SkyHelpTeam I’ve had more problems with my internet since upgrading to better one than before!!! How is that possible!

So my @SkyUK box suddenly stopped working today. No lights, nothing. Tried rebooting it at the Mains, nothing. Only a had this box a few Months after a previous fault. Trying to talk to @SkyHelpTeam on their message app and they are Sooo slow at replying!!

@SkyHelpTeam Hi, I have been having issues intermittently with my broadband over the past few days and now it won’t work at all. Just tried to follow the instructions online and it says that Sky Hub can’t be detected I have an old netgear router! Help please.

@SkyHelpTeam hi, wondered if you could clear something up for me- I'm with bt for broadband but I want to cancel and join sky broadband. I rang sky, then told me to ring bt to cancel, so I rang bt they said your new provider will work with them to cancel! Which one is it!

@Debyoung76 @SkySports He buys fouls but don’t give him the chance. He gets fouled loads but if they don’t go down the refs don’t give, I know what I’d be doing, down every time.

I like Curtis Davis but he’s on Skysports again is he getting paid by Derby and Sky not bad if he is. 🤑🤑

I’d be extremely cautious to take @SkyUK broadband, 15 days now with no service, go live date 06/03.. still no sign of resolution #joke #lies #falsepromises

Dear @SkySports. Never, ever build games up again. Regards.

@SkyHelpTeam Hi, we can't fet any internet at all from our Sky Q hub. Plus we can't sign in on the the sky website to test the broadband... not impressed with the price we are paying and having no internet..

@SkyUK y is your WiFi so shit

@SkyHelpTeam what a joke your company is. Three hours on the phone between two of us today. Was going to upgrade but your staff couldn’t be bothered to call back as they agreed to do. Can’t wait to leave now, you deserve your appalling customer service reputation!

@SkyUK what a joke your company is. Three hours on the phone between two of us today. Was going to upgrade but your staff couldn’t be bothered to call back as they agreed to do. Can’t wait to leave now, you deserve your appalling customer service reputation!

@SkyHelpTeam I have been waiting for ages to have this issue resolved regarding the termination of my employment, with your company, in relation to this reality show, yet once again, nobody in Sky has done anything positive, about this situation. 23rd of March, resignation!!!

Gill, you've been a @SkyUK customer for ten years... Here's some film premiere tickets... Carl, you've been a customer for 27 years, you get jack sh*t.... Advert Vs Reality 😕

Someone please sack Graeme Souness off of Sky sports he’s full of Shit. Awful pundit if salah did that challenge it not even a challenge and it’s not malicious @SkySports #SkySports #united

@SkyUK just cancelled sky after over 10 years after having an awful broadband service for the last month. They v kindly did offer an upgrade for £50 or a service engineer to come round for £60. Good riddance

@SkyUK suck your nan, your internet is shit

@thebuets @virginmedia Surely they've not delivered on contract so it has been broken by them I'd just cancel standing order and call @SkyUK

@SkyHelpTeam Hi.Just letting you know I’m getting cut off every time I get transferred to another department.Used to be a very good service but not quite so good the last few times I’ve called.

@OriginalRusty1 @SkySports That’s why I would never have Sky - they never ever give s true reflection of the game. We also have more than our fair share of poor officials - never a penalty, Grealish should have been booked for diving. Next time just take him out!!!!!!’

@SkyUK @dooh10 @dooh10 @SkyUK I know how you feel mate! But the sky person above talking bullshit! They do the same !! Didnit to me in July, £90 for renew, I cancel and thenprice went down £10 a week until I joined BT. Which was around £45 less! #con #allthesame

@SkyHelpTeam shocking customer service, ive been cut off twice by your call handlers while on 'hold', evasive staff who seem unwilling or unable to communicate.

@rosstheboss89 @SkyHelpTeam Full reset....... usually clears any issues

@SkySports why is the villa match not working on red button

Well it looks like @SkyUK don’t want my business either. Absolute shocking customer service from both companies.

@SkyHelpTeam Wow! Almost 24 hours after asking, you decide to reply. Top notch customer service guys. I did all the checks even before tweeting you, then phoned the broadband help guys. At least I didn’t have to wait 24 hours for them to respond.....

@craigest1979 @SkySports @SkyOne So true. Got rid of the movies based on repeats got bt sport and amazon. I support forest so only good thing is the red button this season for all the midweek games but you’re right it’s overpriced essentially

@SkySports #FIFAFootballAwards possibly the worst awards programme I have ever seen - completely pointless

@BTCare I am already in a queue on my mobile, I think it’s time to move to @SkyUK... been a loyal customer for years but the simple customer retaintion from yourself is terrible.

@SkyUK on Twitter are shit, their problem solver is shit as it had a problem, their Facebook chat is shit, their telephone helpline is shit. Yet I bet if I cancel everything with them because they are shit I’ll be charged for their shitness. 1/2

@SkyUK Internet is utter shit, don’t waste your time and money, look for a better service!

@SkyUK Internet is utter shit... end of story. Don’t waste your money and look for a better provider.

@SkySports can’t you get a better conmentater than Andy Hinchcliffe? Awful!

Waiting for @SkyUK to be installed, and been told firstly they was stuck on a job, and now they’ve broken down! #SomeonesLieing #NewCustomer #LostCustomer

@SkySports do we all get £1000 for the app not working? #sixaside

@SkyUK.. Do you have any plans to upgrade the Sky Q Mini box so that they can also be connected to a UHD TV.. Cause the whole "fluid" viewing went out the window when we upgraded our main TV cause the mini boxes don't support uhd..

@SkyHelpTeam @SkyUK quick to take your money but appalling service... once again no internet, time to change! @EE home broadband info please?

Strange how @virginmedia would rather lose an existing customer to @SkyUK than match the deal they offer to new business @UKTV @davechannel @taskmaster see you again soon

@SkyUK I am currently a Virgin media customer but thinking of moving to Sky. How soon could you do the installation?

So happy to be leaving @SkyUK...had terrible broadband for over 5 years, always being assured the next thing will work while I give them £90+ a month for 10 years! SkyQ is terrible as well! Looking forward to joining @virginmedia & getting broadband that works. #CustomerService

Stupid shot by Eoin Morgan, no need #EngvInd @SkySports

@WarniForbes @SkyUK As you can imagine I had a giggle rating their service lol xxxx

@sliceofrice @SkyHelpTeam I've tried the text service, been waiting half an hour with nothing happening 😡

@struthseeker72 @SkySportsPL @SkySports Def pen. This is where VAR falls down.

@johndcuthbert @SkyHelpTeam Problem is they said that they send everything confirming it by email and have cooling off period so technically even if didnt explain on phone they have me hostage! 🙈 Last time I make any changes! 18 months and whole thing getting cancelled.

@GhanaMancity @SundaySupp @SkySports @neilashton_ @johncrossmirror @SamWallaceTel @Ian_Ladyman_DM Goal was correctly ruled out coz of the change in law about handball. VAR is only checking "clear and obvious errors" and "serious missed incidents" not every challenge

@SkyHelpTeam Forget it. I'm just going to phone up and cancel, this is beyond a joke now.

@hollycammidge @SkyHelpTeam If they didn’t explain it on the phone they have to cancel it as you did not agree to the 18 month contract. I had the same issue.

horrible ***** *****!! 🤬 bet nothing gets done about it either as Liverpool seem to shit out golden nuggets lately 🙄😡!! #scum #LiverpoolFC #Southampton #SkySports

@SkyHelpTeam Sky box replaced 2 weeks ago due to fault, already broken, can't send engineer for over a week, or send replacement box. Imagine if Netflix was down for a week, and Sky is double the price. Very poor.

@MHforMen @SkySportsPL @SkySports But he did see it, he was looking straight at the incident and didn’t give it, therefore it was a clear and obvious error and should have been overturn

@SkyUK your installation guy arrived Thursday. Said he couldn't install TV and would be sending "Swat team" over the same day or by latest Friday. Today is Sunday and radio silence. Can you make sure were not paying for this + fix asap