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Sky Outage Report in Pontop, County Durham, England

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Sky offers satellite television service as well as broadband internet and home phone service. Sky also operates a pay-TV service, including the Sky Sports channel which broadcasts Premier League games, which are also availble on the Sky Go video streaming service.

Problems in the last 24 hours in Pontop, England

The chart below shows the number of Sky reports we have received in the last 24 hours from users in Pontop and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Sky Outage Chart in Pontop, County Durham, England 11/30/2025 15:55

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Most Reported Problems

The following are the most recent problems reported by Sky users through our website.

  1. Internet (61%)

    Internet (61%)

  2. TV (14%)

    TV (14%)

  3. Wi-fi (13%)

    Wi-fi (13%)

  4. Total Blackout (6%)

    Total Blackout (6%)

  5. E-mail (3%)

    E-mail (3%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Pontop, County Durham, England

The most recent Sky outage reports came from the following cities: Gateshead, Newcastle upon Tyne, Chester-le-Street, Consett, Durham, Wallsend, Boldon Colliery, Ryton and Jarrow.

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City Problem Type Report Time
United KingdomGateshead Total Blackout
United KingdomNewcastle upon Tyne Internet
United KingdomChester-le-Street Internet
United KingdomNewcastle upon Tyne Internet
United KingdomNewcastle upon Tyne Internet
United KingdomNewcastle upon Tyne Internet

Community Discussion

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Sky Issues Reports Near Pontop, England

Latest outage, problems and issue reports in Pontop and nearby locations:

  • kjmathews30 🅺🅸🅴🆁🅾🅽 🅼🅰🆃🅷🅴🆆🆂 (@kjmathews30) reported from Prudhoe, England

    @SkyHelpTeam my broadband has been down from early this morning, any idea how long it will be until it’s back on, postcode is NE42 5DP

  • wirehype Graeme Gilroy (@wirehype) reported from Newcastle upon Tyne, England

    @SkyHelpTeam ok so I’ve not had bbc2hd for months, this week my box keeps saying no signal, some channels come back after restarting box others don’t, I’ve reset 15 times in last 5 days which I’m sure you will agree is no on— help please oh and sometimes says card not read !

  • kjmathews30 🅺🅸🅴🆁🅾🅽 🅼🅰🆃🅷🅴🆆🆂 (@kjmathews30) reported from Prudhoe, England

    @SkyHelpTeam @OpenreachHelp my broadband has been down from early this morning, any idea how long it will be until it’s back on, postcode is NE42 5DP

  • tracycyprus Tracy Maudsley (@tracycyprus) reported from Birtley, England

    @SkyHelpTeam An approximate 45 minute wait is not acceptable to cancel a part of my package when the customer should be able to cancel with one click online. Am guessing it’s because your call handler has a script to follow to try to persuade us not to drop sports pack (2/2)

  • breenster breenster & 🐶 (@breenster) reported from Wylam, England

    @SkyHelpTeam Your online diagnostics suggest that there’s a line problem

  • breenster breenster & 🐶 (@breenster) reported from Wylam, England

    @dbrereton @SkyUK BT... it’s the card in the cabinet which is the issue... Openreach have told me multiple times, no one wants to pay for a new one though they say

  • Paul14boss Paul (@Paul14boss) reported from Newcastle upon Tyne, England

    @LittleHenryD @SkySports Awful news a young lad too

  • LizH_11 Liz (@LizH_11) reported from Ryton, England

    @SkyHelpTeam Says no known problems in the area obs is as several people in this area are having same problem

  • pennas17 carlpennington (@pennas17) reported from Gateshead, England

    @SkySports Idiot not even 2m

  • sabzmzm ⵣ Salem | ⵙⴰⵍⵎ (@sabzmzm) reported from Walker Gate, England

    Called @SkyHelpTeam about the shit internet, and they basically told me it is what it is

  • eponymousdrums adam featherstone (@eponymousdrums) reported from Lanchester, England

    @LeePuckrin @SkyBetChamp @EFL @SkySports Least you don’t support Sunderland fella! They’ve been ripped off the most.

  • TemporaryCarpet Jason the Furloughed 🇪🇺 (@TemporaryCarpet) reported from Gateshead, England

    @SkyHelpTeam I think your issues are wider reaching than the Rotherham area, I am in Gateshead and have no Internet and therefore reduced functionality of my Sky Q box.

  • breenster breenster & 🐶 (@breenster) reported from Wylam, England

    @SkyHelpTeam I understand fluctuations, I’ve worked in telecoms for 20+ years, this is a cabinet (card) issue, it’s generating 20+ drop outs a day.... total loss of service, auto re boot etc.... it needs fixing or the transfer reversed without charges

  • Doddsy9 Doddsy (@Doddsy9) reported from Stanley, England

    @SkyHelpTeam I really need a WiFi booster the signal strength of my router is so poor I lose connection when I walk 10 steps into my living room

  • breenster breenster & 🐶 (@breenster) reported from Wylam, England

    @dbrereton @SkyUK Yes... but (and this is the issue) I cannot get through to anyone because the internet is too unstable & dealing in from a mobile is an indefinite wait

  • helenolearyx Helen O'Leary (@helenolearyx) reported from Blaydon-on-Tyne, England

    @SkyHelpTeam second day my WiFi has stopped working, right in the middle of a work call again too. Please can you advise of the issue in NE21 area please.

  • pennas17 carlpennington (@pennas17) reported from Gateshead, England

    @SkySports No shit

  • RaineMichaela Michaela Raine (@RaineMichaela) reported from Newburn, England

    What is that awful noise in the background of the Everton v liverpool game. @SkySports

  • TemporaryCarpet Jason the Furloughed 🇪🇺 (@TemporaryCarpet) reported from Gateshead, England

    A second point about the @F1 #VirtualGP. @LandoNorris really needs to change his Internet service provider. @SkyUK are great for broadband. (Hopefully sky get a sale out of this and I get a £50 gift voucher whatever it is these days) #Landobot

  • breenster breenster & 🐶 (@breenster) reported from Wylam, England

    @dbrereton @SkyUK Tried that, 3mbps - so unworkable. Even tried external omni antenna with 4g, still shite... it’s an Openreach issue I’m told...

Sky Issues Reports

Latest outage, problems and issue reports in social media:

  • Lloydp84 Lloyd Patterson (@Lloydp84) reported

    @SkyHelpTeam is there any update on the broadband outage in cardiff 3rd time now in a few weeks getting sick of it, your to slow to update the service checker. When will it be fixed!

  • joe_westminster Joe (@joe_westminster) reported from Portsmouth, England

    @SkyHelpTeam any idea when the broadband issue will be resolved. I have been with broadband for 13 hrs now. I am@meNt to be having teleconferences with colleagues in the Far East and they are not happening meaning that I am losing money

  • rosebeetroot Rose Beetroot (@rosebeetroot) reported

    @SkyHelpTeam @MarcSaville It’s down in the West Midlands now too….service is just dreadful recently!

  • johnethomson John Thomson (@johnethomson) reported

    @SkyHelpTeam My sky Internet has now been down for 9 hours. It came back a couple of times for about 30 mins each time but is down again. When will it be restored fully ? I live in Portsmouth.

  • RichardAndrews_ Richard Andrews (@RichardAndrews_) reported

    @SkyUK My day could be salvaged if you sorted out your broadband service #poorservice #southwales

  • Arcanio14 Arcanio (@Arcanio14) reported

    @KingaSprober @Neto7FUT @SkyHelpTeam Still down here in Portsmouth. Been well over 12 hours now. Now about to go to work, because working from home has gone right out of the window.

  • DaveD250 DaveDShelfSide💙🌺⛳️🌺 (@DaveD250) reported from Pembrey, Wales

    @SkyHelpTeam Some transparency this morning is required…….#skybroadband #OutageUpdate Come On, lots of customers rely on your service…….

  • AngelaE82695122 Angela Edmonds (@AngelaE82695122) reported

    @SkyHelpTeam Help! No internet in Penarth, South Wales since approx 10.30pm last night - what’s happening and when can we expect resolution??

  • DanJones254 Dan Jones (@DanJones254) reported

    @SkyHelpTeam when my gas/electric/water supply fails, the supplier gets in touch with me to let me know they know about the issue, then give me a time that it’s going to be fixed by. Sky just say ‘Goodnight, Sweet Dreams’ and shut down for the night, in an age of WFH. Shocking

  • MJ_TUCKER Matthew James Tucker (@MJ_TUCKER) reported

    Still no internet from @SkyUK @SkyHelpTeam ?? They do realise people are working from home now so need a reliable service more so now than ever before??