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Sky Outage Report in Pontop, County Durham, England

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Sky offers satellite television service as well as broadband internet and home phone service. Sky also operates a pay-TV service, including the Sky Sports channel which broadcasts Premier League games, which are also availble on the Sky Go video streaming service.

Problems in the last 24 hours in Pontop, England

The chart below shows the number of Sky reports we have received in the last 24 hours from users in Pontop and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Sky Outage Chart in Pontop, County Durham, England 12/05/2025 18:20

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Most Reported Problems

The following are the most recent problems reported by Sky users through our website.

  1. Internet (62%)

    Internet (62%)

  2. TV (15%)

    TV (15%)

  3. Wi-fi (14%)

    Wi-fi (14%)

  4. Total Blackout (6%)

    Total Blackout (6%)

  5. E-mail (2%)

    E-mail (2%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Pontop, County Durham, England

The most recent Sky outage reports came from the following cities: Gateshead, Newcastle upon Tyne, Chester-le-Street, Consett, Durham, Wallsend, Boldon Colliery, Ryton and Jarrow.

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City Problem Type Report Time
United KingdomGateshead Internet
United KingdomNewcastle upon Tyne Internet
United KingdomGateshead Internet
United KingdomGateshead Total Blackout
United KingdomNewcastle upon Tyne Internet
United KingdomChester-le-Street Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Sky Issues Reports Near Pontop, England

Latest outage, problems and issue reports in Pontop and nearby locations:

  • gemma_donohue16 gemma donohue (@gemma_donohue16) reported from Dunston, England

    @SkyUK hi I need to order a new remote it says online to call so tried that and not getting through to anyone I think it’s my accent can you help? Thanks

  • MICKWHD MICHAEL WHITFIELD (@MICKWHD) reported from Walker Gate, England

    @SkySports Then stop broadcasting lies and start reporting the real issues with the premier league and Qatar. Your just premier league puppets with second rate pundits. No wonder I cancelled my subscription.

  • Steve_Mac112 Steve M (@Steve_Mac112) reported from Longbenton, England

    @johnpatta I won’t be paying for it, think i’ll also cancel my @SkySports too!! #RipOff

  • NokkonWud Karl Moon (@NokkonWud) reported from Longbenton, England

    “Sorry, we’re going to have to let you go. Your CSAT score is only 8.21 out of 10 on 5848 customer survey scores received. As a result you’re not entitled to any redundancy. “ The potential skewing of 0-8 = Bad and 9-10 = Good, boggles the mind! This needs changing @SkyHelpTeam

  • chellehewison Michelle Hewison (@chellehewison) reported from Longbenton, England

    Hey @SkyHelpTeam Are there issues with the Sky + App? Does it work with iOS 14? Trying to use it at the moment and it’s crashing with every click.

  • NokkonWud Karl Moon (@NokkonWud) reported from Longbenton, England

    Just phoned @SkyHelpTeam and, the support (once you finally get through!) as always was very good. But we are always informed of a customer survey that is to be filled in for support given by the advisor. A score of 0-8 is regarded as BAD(!) and only 9-10 is good. (1/2)

  • philwalton2 philsy (@philwalton2) reported from Gateshead, England

    @SkySports That's next June for ***** sake! If this **** is still about were well ******!!

  • MICKWHD MICHAEL WHITFIELD (@MICKWHD) reported from Longbenton, England

    @SkySports Bollocks it’s down to ability. How many white people have failed? Why is always a chip o the shoulder.

  • blyth_mike Mike Blythe (@blyth_mike) reported from Longbenton, England

    @gazzaflint1971 @SkySports Awful again today.

  • AllanBrough Allan Brough (@AllanBrough) reported from Newcastle upon Tyne, England

    @cyptoon @spaniels1980 @SkySports He wasn’t spitting at the kid, he was spitting at the car. He was being goaded the idiot behind the wheel who was filming while driving.

  • Frankie_090 Ḟ┍𝙖ПĶ𝒾𝙚 ✍️ (@Frankie_090) reported from Walker Gate, England

    @StuartP55357794 @SkySports Why? Arsenal was stupid enough to pay him it and don't play him. He's given loads to Charity, children receiving life changing surgeries etc.

  • tempersmith shaun smith (@tempersmith) reported from Gateshead, England

    Awful won’t last, another master stroke by @SkySports @JeffStelling wasted on that show to good for it time to jump ship before we all go to btsports or bbc1 shocking #gillettesoccersaturday

  • stevekelly11 Stephen Kelly (@stevekelly11) reported from Longbenton, England

    Heads up to #SkySports I’m going to cancel my subscription. I don’t want to fund the #PremierLeague any more This is not the football I want to watch.

  • Meldrum_10 Craig meldrum (@Meldrum_10) reported from Gateshead, England

    @SkySports Newcastle match on Main Event no crowd noise my kids have heard more bad language off me 🙀🙀🤔🤔 than they do sitting in Gallowgate end 🙈🙈

  • jasonhebron Jase ⚫️⚪️ ♿️ (@jasonhebron) reported from Blaydon-on-Tyne, England

    @jimmacquarrie @JohnPaulSmyth1 @SkySports Although I have to say the 1st penalty never was, it was a really harsh decision but you get those for & against you in this league...

  • Mezzy14 Lee Mayes (@Mezzy14) reported from Blaydon-on-Tyne, England

    Never get bored of watching Premier League Years on @SkySports

  • Earlosnicho Earl Nicholson (@Earlosnicho) reported from Blaydon-on-Tyne, England

    @England is there any point in actually watching this **** @SkySports you should have refused to show this dross!! What a waste of everyone’s time #pathetic #pointless

  • DoolanPd Paul Doolan (@DoolanPd) reported from Durham, England

    @SkyHelpTeam Tried to actually talk to someone. Just keep being re routed to a text message. Wish I never got Q in. Was fine before that.

  • TintmyRideNcl TInt My Ride (@TintmyRideNcl) reported from Longbenton, England

    @SkyHelpTeam best part of 3hrs and 30 mins spent speaking to and not speaking too (calls getting left on hold) your support teams is just what I want to do on my only day off! Tech support asking for viewing card number in the side of the router #absoluteshambles still not sorted

  • Cosseycj Chris Cossey (@Cosseycj) reported from Wallsend, England

    @SkySports @SkySportsPL what do I need to do to cancel my sky sports subscription? no point having it if #nufc are not going to be shown at all, @premierleague

Sky Issues Reports

Latest outage, problems and issue reports in social media:

  • Nicolerodgers_x 𝕹𝖎𝖈𝖔𝖑𝖊 𝕬𝖓𝖉𝖊𝖗𝖘𝖔𝖓 (@Nicolerodgers_x) reported

    @SkyHelpTeam I posted my old phone as as part of swap on 30th November with Royal Mail special delivery. It was delivered yesterday at 7am I have a location and a name and I have received an email this morning telling me sky still haven’t received my device? Please help!

  • gunner_del Del (@gunner_del) reported

    @refnamas @SkyHelpTeam I did.. sky's poor

  • refnamas Samantha (@refnamas) reported

    @SkyHelpTeam Poor customer service - I will be going elsewhere.

  • boosmithard Bruce (@boosmithard) reported

    @SkyHelpTeam Link doesn't work.

  • vix_norman vickynorman (@vix_norman) reported

    @SkyHelpTeam Hi I’m having issues with my internet, done all the tests and still nothing. Help I am meant to be at work in 5 mins. Thanks 🙏🏽

  • chris9meggies Chris Thornton (@chris9meggies) reported

    @SkyHelpTeam Sky broadband down in GL3. Any ETA on when it might get restored, pls?

  • MrsJCope JC (@MrsJCope) reported

    @SkyHelpTeam hello, please can you remove me from all your marketing - post, calls, etc. I don’t know my login any more to do so!

  • StuartY19 Stuart Young (@StuartY19) reported

    @SkyUK @SkyHelpTeam Hello, I currently have 0 channels working. Satellite signal says working, but it is saying the problem is effected by a problem with your satellite signal…

  • ItsAl_Jayy 🎄Al🎄 (@ItsAl_Jayy) reported

    @jacksully69 @SkyHelpTeam My internet went down today for 3 hours and last Sunday for an hour or 2! No communication from sky about the fix. Sort it out

  • Kirsty__x3 Kirsty ✨ (@Kirsty__x3) reported

    Apps not working on Sky Q for over a month, numerous phone calls, hours of waiting on hold, over a week of back and forth with chat to be told to try ringing again, @SkyHelpTeam are an absolute joke .. time to change to Virgin