Sky

Sky Outage Report in Pontop, County Durham, England

Some problems detected

Users are reporting problems related to: internet, tv and wi-fi.

Sky offers satellite television service as well as broadband internet and home phone service. Sky also operates a pay-TV service, including the Sky Sports channel which broadcasts Premier League games, which are also availble on the Sky Go video streaming service.

Problems in the last 24 hours in Pontop, England

The chart below shows the number of Sky reports we have received in the last 24 hours from users in Pontop and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Sky Outage Chart in Pontop, County Durham, England 11/21/2025 18:50

November 21: Problems at Sky

Sky is having issues since 06:00 PM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Sky users through our website.

  1. Internet (62%)

    Internet (62%)

  2. TV (14%)

    TV (14%)

  3. Wi-fi (14%)

    Wi-fi (14%)

  4. Total Blackout (6%)

    Total Blackout (6%)

  5. E-mail (3%)

    E-mail (3%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Pontop, County Durham, England

The most recent Sky outage reports came from the following cities: Gateshead, Newcastle upon Tyne, Consett, Boldon Colliery, Chester-le-Street, Ryton, Durham, Wallsend and Jarrow.

Loading map, please wait...
City Problem Type Report Time
United KingdomGateshead Internet
United KingdomNewcastle upon Tyne TV
United KingdomNewcastle upon Tyne TV
United KingdomNewcastle upon Tyne Wi-fi
United KingdomNewcastle upon Tyne Internet
United KingdomNewcastle upon Tyne Phone

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Sky Issues Reports Near Pontop, England

Latest outage, problems and issue reports in Pontop and nearby locations:

  • SEAMONKEYOO7 . (@SEAMONKEYOO7) reported from Willington, England

    @SkyUK Could you pls stop confusing your customers eg Ripping of full paying Sky paying customers with “SkyStore” rentals 😤. Why can’t a full paying customer watch a rental on a tv that doesn’t have that random app. 🧐

  • W3z Wez (@W3z) reported from Sunderland Bridge, England

    @SkyHelpTeam I need help with my account. I’m having to shield myself for 12 weeks as a high risk/vulnerable person and I need to sort my sky Tv out.

  • alsandal39 Alan (@alsandal39) reported from Whickham, England

    @SkyHelpTeam I have already signed in to see what is offered, I am being offered BT sport at an extra £25 per month on top of the £28 I already pay for Sky Sports as a thanks for being a customer for nearly 15 years whereas a new sports customer gets them both for £35 per month

  • pennas17 carlpennington (@pennas17) reported from Gateshead, England

    @SkySports No shit

  • VeteransR Veterans Response CIC (@VeteransR) reported from Sacriston, England

    @SkySports As a sky customer are you refunding the sky sports fee to your customers as the main reason I subscribe is for football there for the contract is now nil & void 🤔

  • iamAfrosamurai Allan Williams™ (@iamAfrosamurai) reported from Newcastle upon Tyne, England

    Whoever is doing the sound on the @SkySportsF1 Testing: Story So Far program needs to sort the levels out, seriously. Two days now of very Testing audio.... Lip syncing out too, mics not working. Unless it's a work experiencer, then I'm afraid they're fired! #SkyF1 @SkyHelpTeam

  • sabzmzm ⵣ Salem | ⵙⴰⵍⵎ (@sabzmzm) reported from Walker Gate, England

    Called @SkyHelpTeam about the shit internet, and they basically told me it is what it is

  • LizH_11 Liz (@LizH_11) reported from Ryton, England

    @SkyHelpTeam Says no known problems in the area obs is as several people in this area are having same problem

  • mwinship64 michael winship (@mwinship64) reported from Ponteland, England

    @SkySportsPL @SkySports Biggest problem in football players diving VAR only exists due to cheats

  • Tullic OfficialMickTee (@Tullic) reported from Chester-le-Street, England

    @SkyHelpTeam is there another problem with Sky emails. Cant access it with password!

  • TemporaryCarpet Jason the Furloughed 🇪🇺 (@TemporaryCarpet) reported from Gateshead, England

    A second point about the @F1 #VirtualGP. @LandoNorris really needs to change his Internet service provider. @SkyUK are great for broadband. (Hopefully sky get a sale out of this and I get a £50 gift voucher whatever it is these days) #Landobot

  • kjmathews30 🅺🅸🅴🆁🅾🅽 🅼🅰🆃🅷🅴🆆🆂 (@kjmathews30) reported from Prudhoe, England

    @SkyHelpTeam my broadband has been down from early this morning, any idea how long it will be until it’s back on, postcode is NE42 5DP

  • iamAfrosamurai Allan Williams™ (@iamAfrosamurai) reported from Newcastle upon Tyne, England

    I'm sure @Eurosport_UK is the most useless channel going. Recorded @dakar highlights only for it to record the overrunning Snooker. So, download the highlights program on my @SkyHelpTeam Q box, only for it to be the same overrunning Snooker program. Its ridiculous really, #cancel

  • Geordie_Shaun shaun (@Geordie_Shaun) reported from Newcastle upon Tyne, England

    @SkyHelpTeam To cancel so online chat isn’t available

  • kjmathews30 🅺🅸🅴🆁🅾🅽 🅼🅰🆃🅷🅴🆆🆂 (@kjmathews30) reported from Prudhoe, England

    @SkyHelpTeam @OpenreachHelp my broadband has been down from early this morning, any idea how long it will be until it’s back on, postcode is NE42 5DP

  • Geordie_Shaun shaun (@Geordie_Shaun) reported from Newcastle upon Tyne, England

    @SkyHelpTeam how can I get a call back from customer service. Every time I call there’s a 20+ min wait

  • danielsleeth Daniel Sleeth (@danielsleeth) reported from Dunston, England

    @SkyHelpTeam I was really just hoping for an update on when our broadband might be back up and running (4 day outage) but there was very little info about it unfortunately

  • iEddsyy ً (@iEddsyy) reported from Durham, England

    @ETaylor04_ @SkyHelpTeam Mines been awful with BT for ages tbf

  • mainsey8 joseph mains (@mainsey8) reported from Washington, England

    Please help @skytv all i want to do is pause my @SkySports package. I’m finding it impossible as it keeps giving me the same message, there has been a problem please try again later

  • seilpup Caroline Smith (@seilpup) reported from Rowlands Gill, England

    @SkyHelpTeam @skytv Help!! I am not the only customer having this issue.

Sky Issues Reports

Latest outage, problems and issue reports in social media:

  • nehowell76 Nick Howell (@nehowell76) reported

    @SkySportsRugby @SkySports pictures of Lions match keep cutting out, sound is ok so not an issue my end - you sorting this?

  • pluggyboy1985 richard mccutcheon (@pluggyboy1985) reported

    @SkyHelpTeam @bt_uk 3 canceled engineer appointments in the last week and when one did show up they did nothing at all we’ve told you on the phone multiple times it’s a snapped wire caused by a broken tree branch that’s caused our issues but we’ve been palmed off several times

  • absolutekulu josh (@absolutekulu) reported

    @Zephyrjock @SkySports it’s cut out right now

  • DType40 🏴󠁧󠁢󠁷󠁬󠁳󠁿 Bradley Dare 🏴󠁧󠁢󠁷󠁬󠁳󠁿 • ⚖️ (@DType40) reported

    @mrdoctor634718 @Joey7Barton @SkySports Why do you “hope girls never talk” about their interests and aspirations?

  • GeekyLAS Laura Sparrow (@GeekyLAS) reported

    @skysports sort out the coverage of the Lions game. Black screen. Sound coming and going. Awful

  • _SonOfTheDesert Kaiser Soothsays (@_SonOfTheDesert) reported

    @SkyHelpTeam My friend lost her husband recently. She rang this morning to cancel the contract with you. Your idiot advisor told her they couldn’t cancel the contract because they needed to speak to her husband. Y’know, the dead guy! What a bunch of ******* idiots! 😡

  • BearHugger Bear (@BearHugger) reported

    @SkySports @lionsofficial tv coverage today on Sky Main Event is very poor. Freezing every few seconds for a second making it almost unwatchable. Very disappointing. Hope it's not like that at the weekend for the 2nd test.

  • fanboy1979 Kevin (@fanboy1979) reported

    @SkyHelpTeam Why not sort out your internet problems first before posting this garbage?

  • ctsar_ct CT (HNIC) (@ctsar_ct) reported

    @Faka_of_west219 There was BBC. BBC sport website still gives latest transfer updates. There was radio. There was complete sports newspaper. There was skysports on DSTV. There was never a time we lacked transfer news!! Fsbrizio is popular cos there are more people using social media

  • TheKingofBen Ben King (@TheKingofBen) reported

    @lionsofficial Would be great if @SkySports let us actually watch it…… signal has dropped more than @X share price.