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Sky Outage Report in Pontop, County Durham, England

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Sky offers satellite television service as well as broadband internet and home phone service. Sky also operates a pay-TV service, including the Sky Sports channel which broadcasts Premier League games, which are also availble on the Sky Go video streaming service.

Problems in the last 24 hours in Pontop, England

The chart below shows the number of Sky reports we have received in the last 24 hours from users in Pontop and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Sky Outage Chart in Pontop, County Durham, England 01/03/2026 03:05

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Most Reported Problems

The following are the most recent problems reported by Sky users through our website.

  1. Internet (60%)

    Internet (60%)

  2. TV (16%)

    TV (16%)

  3. Wi-fi (13%)

    Wi-fi (13%)

  4. Total Blackout (6%)

    Total Blackout (6%)

  5. Phone (3%)

    Phone (3%)

  6. E-mail (3%)

    E-mail (3%)

Live Outage Map Near Pontop, County Durham, England

The most recent Sky outage reports came from the following cities: Newcastle upon Tyne, Gateshead, Wallsend, Consett, North Shields, Chester-le-Street and Durham.

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City Problem Type Report Time
United KingdomNewcastle upon Tyne TV
United KingdomGateshead TV
United KingdomWallsend Phone
United KingdomNewcastle upon Tyne Internet
United KingdomNewcastle upon Tyne Internet
United KingdomNewcastle upon Tyne Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Sky Issues Reports Near Pontop, England

Latest outage, problems and issue reports in Pontop and nearby locations:

  • chazza_TW Chanise'shirley' (@chazza_TW) reported from Chopwell, England

    @SkyHelpTeam is there anyway to actually talk to someone? My grandma was thinking about switching to sky but she’s extremely frustrated because she can’t find who to contact about switching I’ve been all over the internet trying to help but I just keep getting pointed to FAQ.

  • TimBellhouse Tim Bellhouse (@TimBellhouse) reported from Dunston, England

    @SkyHelpTeam is there an issue with the mobile area of my account? Trying to activate a sim but just a blank page. Tried 2 browsers and via the app...

  • Woodysimon1987 Woody (@Woodysimon1987) reported from Gateshead, England

    @JaseMac1986 @SkySports And this is why they're not arsed about letting their customers down. They're like Mike Ashley, they know they can do what they want and they'll be endorsed by enough paying customers to keep them going. Seriously, £50 a year and I can sort you out...

  • OohAwful Kirst (@OohAwful) reported from Sunderland Bridge, England

    @SkyHelpTeam Hi, I can’t log into my account and can’t get through to the line that it advises me to call. Can you help ?

  • emi_rowe Emily Rowe (@emi_rowe) reported from Newcastle upon Tyne, England

    @SkyHelpTeam my WiFi is not working (again!). In Newcastle upon Tyne. Tried connection diagnosis and no luck ..

  • jonridley87 Jon (@jonridley87) reported from Hetton-Le-Hole, England

    Looking forward to not seeing a second of Liverpool or Leeds’ celebrations. No doubt the skysports wankfest will be unbearable. 30 years of hurt of Liverpool, **** off man

  • breenster breenster & 🐶 (@breenster) reported from Wylam, England

    @SkyHelpTeam Your online diagnostics suggest that there’s a line problem

  • breenster breenster & 🐶 (@breenster) reported from Wylam, England

    @dbrereton @SkyUK Tried that, 3mbps - so unworkable. Even tried external omni antenna with 4g, still shite... it’s an Openreach issue I’m told...

  • Doddsy9 Doddsy (@Doddsy9) reported from Stanley, England

    @SkyHelpTeam I really need a WiFi booster the signal strength of my router is so poor I lose connection when I walk 10 steps into my living room

  • breenster breenster & 🐶 (@breenster) reported from Wylam, England

    @SkyHelpTeam I understand fluctuations, I’ve worked in telecoms for 20+ years, this is a cabinet (card) issue, it’s generating 20+ drop outs a day.... total loss of service, auto re boot etc.... it needs fixing or the transfer reversed without charges

  • S1mpson Nigel Simpson (@S1mpson) reported from Durham, England

    @BullmanJohn @SkySports @BBCSport Your right they have been poor but Sky are not helping, still better than watching cookery programs as that’s all that seems to be on nowadays

  • Tdal1369 Anthony A Dalzell (@Tdal1369) reported from Washington, England

    @SkyHelpTeam please help, I’m having real trouble getting into my account online, it’s telling me my account is closed when obviously it’s not, I need to change my package and need to adjust my payment date

  • helenolearyx Helen O'Leary (@helenolearyx) reported from Blaydon-on-Tyne, England

    @SkyHelpTeam please could you advise when your broadband will be up and running? It has been down in my area for the past 2 hours and I am trying to work from home. Have tried all troubleshooting options

  • paultkelly_ Paul Kelly (@paultkelly_) reported from Walker Gate, England

    @SkyHelpTeam can’t login getting error 288 have tried chrome and edge

  • emi_rowe Emily Rowe (@emi_rowe) reported from Newcastle upon Tyne, England

    @SkyHelpTeam No broadband in NE1! But my account says no issues in my area? 😩🤔

  • breenster breenster & 🐶 (@breenster) reported from Wylam, England

    @dbrereton @SkyUK BT... it’s the card in the cabinet which is the issue... Openreach have told me multiple times, no one wants to pay for a new one though they say

  • SarahFallows82 Sarah (@SarahFallows82) reported from Ryton, England

    @SkyUK don’t like the new update for Sky Q. Slow and clunky.

  • helenolearyx Helen O'Leary (@helenolearyx) reported from Blaydon-on-Tyne, England

    @SkyHelpTeam second day my WiFi has stopped working, right in the middle of a work call again too. Please can you advise of the issue in NE21 area please.

  • the_fatman61 Will Grigg scored yet? (@the_fatman61) reported from Washington, England

    @LisaBinney @SkyHelpTeam The price you pay when you’ve been a loyal customer for 30 years xx

  • GamerBelsh Gamer Nights Prudhoe (@GamerBelsh) reported from Prudhoe, England

    @SkyHelpTeam My Internet has been down since around six last night NE425DR area, do you know of any current problems? Done full resets in all in home equipment and swapped out micro filters etc it's like there's no signal coming in at all.

Sky Issues Reports

Latest outage, problems and issue reports in social media:

  • kituno_sport Nick Kituno (@kituno_sport) reported

    Brett Ormerod on Blackpool's disallowed goal: "It's a goal, for me. That ball is over the line before he [Gary Madine] touches it. It's difficult for the linesman, you can see him crouching down over there, but he's made a mistake for me. It should have been 1-0." @SkySports

  • StuartW58422441 Stuart Ward (@StuartW58422441) reported

    @SkyHelpTeam no Wi-Fi connections are working to access the internet. Windows Network Dianostics states “DNS Server might be unavailable” still able to stream through Sky Q box though. Any ideas??

  • Gillygillibrand Tomgillibrand (@Gillygillibrand) reported

    @SkySports And in a few weeks @GNev2 will say he’s got a few weeks to sort it out as bad as players with the we need to do better nonesense

  • KehoeYah MickKehoe (@KehoeYah) reported

    @BrianWHogan @SkySports @ManUtd By the way, Man Utd standard is a nonsense. Utd have had worse players but far better teams. Those players were 2nd last season, reached a Euro final. But they lose to Young Boys? Villa? They’re bad pros.

  • jazzandshiraz Netta (@jazzandshiraz) reported

    @SkyUK when I switched to sky broadband and mobile it all worked really well. Now it is absolutely rubbish. It is so slow and the signal is terrible! What a cheat!😒

  • cd_partridge ChristopherPartridge (@cd_partridge) reported

    @SkyUK Hi. An engineer replaced both my #SkyQ boxes yesterday. Today we now have no satellite signal and failed recordings of @SkySportsF1 everything looks ok other than this. Please could you hell ASAP so we don’t miss the #MexicanGP thanks

  • SimonSaunders77 Simon Saunders (@SimonSaunders77) reported

    @SkyHelpTeam Appreciate you trying to help, I really do. The online steps don’t work and nobody I’ve spoken to so far has been willing to help bar telling me to turn off other WiFi devices around the skyQ box, which hardly seems like a good idea.

  • BarrowEHO Mountain Goat (@BarrowEHO) reported

    @SkySports @SkySportsF1 Redbull clearly doesn't give you wings, hence why for 2 races on the trot they've got broken wings. #F1 #hammertime

  • Megan76509861 Megan (@Megan76509861) reported

    @SkyHelpTeam Hi, my Sky app keeps shutting down when I try to open it. I've uninstalled, deleted all files associated with it, reinstalled, checked for updates..Any advice? Thank you

  • keyz1983 Kieran Keyz (@keyz1983) reported

    Worst MC ever this guy on Sky Boxxer show. Just basically reading his cue card. I could do that. Should be learning hsi details through the week. Sort it out @SkySports @boxxer. @JohnMcDonald_MC wipes the floor with this guy.