Sky

Sky Outage Report in Pontop, County Durham, England

Problems detected

Users are reporting problems related to: internet, tv and wi-fi.

Sky offers satellite television service as well as broadband internet and home phone service. Sky also operates a pay-TV service, including the Sky Sports channel which broadcasts Premier League games, which are also availble on the Sky Go video streaming service.

Problems in the last 24 hours in Pontop, England

The chart below shows the number of Sky reports we have received in the last 24 hours from users in Pontop and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Sky Outage Chart in Pontop, County Durham, England 11/24/2025 05:50

November 24: Problems at Sky

Sky is having issues since 05:00 AM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Sky users through our website.

  1. Internet (61%)

    Internet (61%)

  2. TV (15%)

    TV (15%)

  3. Wi-fi (14%)

    Wi-fi (14%)

  4. Total Blackout (6%)

    Total Blackout (6%)

  5. E-mail (3%)

    E-mail (3%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Pontop, County Durham, England

The most recent Sky outage reports came from the following cities: Wallsend, Gateshead, Newcastle upon Tyne, Consett, Boldon Colliery, Chester-le-Street, Ryton, Durham and Jarrow.

Loading map, please wait...
City Problem Type Report Time
United KingdomWallsend Wi-fi
United KingdomGateshead Internet
United KingdomNewcastle upon Tyne TV
United KingdomNewcastle upon Tyne TV
United KingdomNewcastle upon Tyne Wi-fi
United KingdomNewcastle upon Tyne Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Sky Issues Reports Near Pontop, England

Latest outage, problems and issue reports in Pontop and nearby locations:

  • farrenciaran Ciarán (@farrenciaran) reported from Whickham, England

    Thanks @SkyHelpTeam for wasting an hour of my life for nothing. I was called months back asking how happy I was with my services and if I want to and insurance for any of my smart devices. I said no - on the call I made the agent aware that my Internet signal is shocking.

  • aliciagraceee Alicia Clayton (@aliciagraceee) reported from Newburn, England

    @SkyUK my Netflix isn’t working due to the internet. Please help

  • sarahhunter25 sarah hunter (@sarahhunter25) reported from Durham, England

    @SkyHelpTeam hi i have a query on my mobile bill for this month. One of the devices I'm being charged double, I phoned last week but nothing has changed. Can you help? Thanks. Sarah

  • Dankendal93 Dan Kendal (@Dankendal93) reported from Sunderland Bridge, England

    @SkyHelpTeam my broadband has been down for nearly 12 hours now, same problem at a neighbors house, yet your website says there’s no known faults in the area but the guidance on the website hasn’t fixed the issue. Any idea what’s going on?

  • peteward74 peter ward (@peteward74) reported from Durham, England

    @SkySports Slow night for sports news tonight like as this isn’t sport.

  • LizH_11 Liz (@LizH_11) reported from Ryton, England

    @SkyHelpTeam Have reset hub still no 4th green light several people in area having same problem

  • toonpete85 Pete Hind (@toonpete85) reported from Newcastle upon Tyne, England

    @SkyHelpTeam That's it, it says there's a local issue (reported on 15th Dec, ie. next week?!) but not what the issue is or when it might be fixed. My landline has also been down since early last week - I live with my 75-year-old mother and if I'm out that's her only method of contact

  • MurthaOfficial Stephen ‘Murf’ Murtha 🍥 #GolfMates (@MurthaOfficial) reported from Newcastle upon Tyne, England

    @SkyUK is there a mobile coverage problem in Newcastle?

  • toonpete85 Pete Hind (@toonpete85) reported from Newburn, England

    So @SkyHelpTeam texted me at 6am on Wednesday morning saying that all the problems in my area were fixed.... that was evidently a LIE.

  • linda666wharton Linda Wharton (@linda666wharton) reported from Ouston, England

    @SkyHelpTeam are you aware of any internet problems in DH8 please. Last 2 days have been a problem

  • cardguard68 steve wills (@cardguard68) reported from Chester-le-Street, England

    @SkySports will someone please tell me what ******** does Chris Jordan bring to the England T20 team he is absolutely ******* useless

  • EthanOsafc Ethan O’Neil (@EthanOsafc) reported from Durham, England

    @SkyHelpTeam Ultra HD not working on sky sports premier league. It says “no programmes are currently being broadcast on this channel” despite it coming up on screen to watch in UHD? #SKY

  • WinshipRichard Richie Winship (@WinshipRichard) reported from Gateshead, England

    This lot on sky givi g it large about cabbage heed ffs He's a good bloke, He's on 1000 games, Let him have his 1000 games, He's had no money. **** off @SkySports he's got us 2nd bottom you fools. #bruceout #NUFC

  • WinshipRichard Richie Winship (@WinshipRichard) reported from Gateshead, England

    @SkySports stop this 🤮🤮🤮 He's statistically the worst manager in Premier league history

  • headcoverlova Paul Frampton (@headcoverlova) reported from Bearpark, England

    @SkyHelpTeam can you give a update on the no broadband issue in Durham DH77AY area. Had no service for 2 days not good as I am working from home.

  • toonpete85 Pete Hind (@toonpete85) reported from Newburn, England

    @swanzmatt @SkyHelpTeam Jesus mate 😑 my landline has been down for about a week as well. My broadband keeps coming back then dropping again after a couple of minutes

  • toonpete85 Pete Hind (@toonpete85) reported from Newburn, England

    I'll keep asking until you bother to reply @SkyHelpTeam... I'm trying to work here but having precisely no success thanks to my terrible WiFi.

  • jasonhebron Jase ⚫️⚪️ ♿️ (@jasonhebron) reported from Newburn, England

    @SkySports FIFA telling us that the ‘young generation’ who’ve never been asked or polled want a World Cup more often.. This is down to money for the top flight & nothing more! #corruption

  • pearceswan David Pearce (@pearceswan) reported from Newcastle upon Tyne, England

    @SkyHelpTeam Do you know I freely feel quite annoyed I’ve been a sky customer for over 23 years, I have a sky HD plus box, I’m sure my subscriptions got to where you are now, you’re giving away loads of stuff for sky Q customers i.e. discovery plus what do we get your loyal cust.

  • toonpete85 Pete Hind (@toonpete85) reported from Newburn, England

    @SkyHelpTeam Also what about the landline issue? Do I need to call in about that as well? From the landline that hasn't been working for knocking on three weeks?

Sky Issues Reports

Latest outage, problems and issue reports in social media:

  • DaveBower1 Dave Bower (@DaveBower1) reported

    @SkyHelpTeam My complaint is about the lack of information given and the length of time it is taking to resolve. The complaints resolution process is making the resolution time longer. Surely it is their job to resolve issues quickly?

  • Dave_The_Scot David M (@Dave_The_Scot) reported

    @SkyHelpTeam Pete, I didn’t know that BskyB is no longer a Co. We will NEVER sign up to Sky again! Our BB is Ultrafast 1 & we also pay £5 a month for Sky BB Boost! Sky have not been monitoring our connection bc, if they had been, our issue would have been noticed! No reply needed! S.H.T. 👎

  • clintgreen clintgreen (@clintgreen) reported

    Despite @SkyUK saying there was going to be a 30 min wait I got through straight away and had brilliant service from both people I spoke to. Having managed call centres I would hire both of them in a shot. Thank you

  • das_penman 🌿 das 🌿 (@das_penman) reported

    hi @SkyHelpTeam we’ve lost internet access in Salford M5. Wifi box is connecting to our devices and working fine but got no internet access to connect to. is this a planned outage/has something happened??

  • abbie019 Abbie (@abbie019) reported

    @aalexariton @SkyHelpTeam @ConnorLaw8 seems like the same issue we’re having

  • DaveBower1 Dave Bower (@DaveBower1) reported

    @SkyHelpTeam Not tried Sky Glass yet. Having enough problems trying to get HDR on my Sky Q box. Customer service has been its usual appalling self and I have been failed to be informed, misinformed and mislead by your agents in turn. Now I have been told I have to wait 72 hours to 1/2

  • Stephen37846115 Stephen Fay (@Stephen37846115) reported

    @BBBYetAgain We tried diversity on the pitch before it never worked @SkyNews @SkySports trying very hard to address there imbalances.

  • I_Am_A_Twit_ Mark Swain (@I_Am_A_Twit_) reported

    @RoystonRoy @SkyHelpTeam I don’t have a problem with him. I find him very enjoyable to listen to. I don’t think he is whiney, or a clown. I think he always speaks very well.

  • PaulSimonArt Paul Simon 🇺🇦 🏳️‍🌈 🏳️‍⚧️ 🇬🇧 🇪🇺 (@PaulSimonArt) reported

    @workingwords50 @SkyHelpTeam It seems no one wants to sort this problem out. To me it seems to be a sky glass problem #poorservice

  • LMcgonnal Lynne McGonnal (@LMcgonnal) reported

    @SkyHelpTeam I’m not at home to check this yet as I had to come into work due to the BB issue.