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Sky Outage Report in Pontop, County Durham, England

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Sky offers satellite television service as well as broadband internet and home phone service. Sky also operates a pay-TV service, including the Sky Sports channel which broadcasts Premier League games, which are also availble on the Sky Go video streaming service.

Problems in the last 24 hours in Pontop, England

The chart below shows the number of Sky reports we have received in the last 24 hours from users in Pontop and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Sky Outage Chart in Pontop, County Durham, England 12/16/2025 00:40

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Most Reported Problems

The following are the most recent problems reported by Sky users through our website.

  1. Internet (61%)

    Internet (61%)

  2. TV (15%)

    TV (15%)

  3. Wi-fi (13%)

    Wi-fi (13%)

  4. Total Blackout (6%)

    Total Blackout (6%)

  5. E-mail (2%)

    E-mail (2%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Pontop, County Durham, England

The most recent Sky outage reports came from the following cities: Gateshead, Newcastle upon Tyne, Wallsend, Chester-le-Street, Consett, Durham, Boldon Colliery and Ryton.

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City Problem Type Report Time
United KingdomGateshead Internet
United KingdomNewcastle upon Tyne Internet
United KingdomNewcastle upon Tyne TV
United KingdomWallsend TV
United KingdomGateshead Internet
United KingdomNewcastle upon Tyne Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Sky Issues Reports Near Pontop, England

Latest outage, problems and issue reports in Pontop and nearby locations:

  • aliciagraceee Alicia Clayton (@aliciagraceee) reported from Newburn, England

    Already rang @SkyUK about the internet not connecting and then it being slow. It then worked for an hour 😡. Having to use my phone to watch tv because you can’t use the sky apps as they’re buffering and numerous internet not connecting messages!

  • GamerBelsh Gamer Nights Online (@GamerBelsh) reported from Prudhoe, England

    @jnbain @SkyHelpTeam Yes apparently major outage, but not 100% on cause

  • jasonhebron Jase ⚫️⚪️ ♿️ (@jasonhebron) reported from Newburn, England

    @SkySports FIFA telling us that the ‘young generation’ who’ve never been asked or polled want a World Cup more often.. This is down to money for the top flight & nothing more! #corruption

  • headcoverlova Paul Frampton (@headcoverlova) reported from Bearpark, England

    @SkyHelpTeam can you give a update on the no broadband issue in Durham DH77AY area. Had no service for 2 days not good as I am working from home.

  • linda666wharton Linda Wharton (@linda666wharton) reported from Ouston, England

    @SkyHelpTeam are you aware of any internet problems in DH8 please. Last 2 days have been a problem

  • toonpete85 Pete Hind (@toonpete85) reported from Newburn, England

    I'll keep asking until you bother to reply @SkyHelpTeam... I'm trying to work here but having precisely no success thanks to my terrible WiFi.

  • toonpete85 Pete Hind (@toonpete85) reported from Newcastle upon Tyne, England

    @SkyHelpTeam That's it, it says there's a local issue (reported on 15th Dec, ie. next week?!) but not what the issue is or when it might be fixed. My landline has also been down since early last week - I live with my 75-year-old mother and if I'm out that's her only method of contact

  • toonpete85 Pete Hind (@toonpete85) reported from Newburn, England

    So @SkyHelpTeam texted me at 6am on Wednesday morning saying that all the problems in my area were fixed.... that was evidently a LIE.

  • KJS97_ Kel (@KJS97_) reported from Longbenton, England

    @SkyUK internet been down since midday yesterday 👍🏼👍🏼👍🏼

  • peteward74 peter ward (@peteward74) reported from Durham, England

    @SkySports Slow night for sports news tonight like as this isn’t sport.

  • xAlexandraLeex Alexandra Lee (@xAlexandraLeex) reported from Ovingham, England

    @SkyUK The fact that it literally is just streaming and no hard drive to actually record things, the cost of the tv package shouldn’t be the same as SkyQ. There should be a reduction in price for what is just a streaming service. I’m pretty disappointed with it tbh

  • toonpete85 Pete Hind (@toonpete85) reported from Newburn, England

    @SkyHelpTeam Also what about the landline issue? Do I need to call in about that as well? From the landline that hasn't been working for knocking on three weeks?

  • toonpete85 Pete Hind (@toonpete85) reported from Newburn, England

    @swanzmatt @SkyHelpTeam Jesus mate 😑 my landline has been down for about a week as well. My broadband keeps coming back then dropping again after a couple of minutes

  • ScooterRiderFMX 🏳️‍🌈 #ImArnieWhoAreYou? 🏳️‍🌈 (@ScooterRiderFMX) reported from Sunderland Bridge, England

    @SkyHelpTeam I’ve done all that and it’s on off on off how about I cancel my direct debit till u sort it ?

  • Dankendal93 Dan Kendal (@Dankendal93) reported from Sunderland Bridge, England

    @SkyHelpTeam my broadband has been down for nearly 12 hours now, same problem at a neighbors house, yet your website says there’s no known faults in the area but the guidance on the website hasn’t fixed the issue. Any idea what’s going on?

  • aliciagraceee Alicia Clayton (@aliciagraceee) reported from Newburn, England

    @SkyHelpTeam Yes I did all of that and today it’s the same issue. So slow and saying technical issues now. My skyq mini box hasn’t worked for three weeks and won’t connect either. The advisor said it was a fast connection but the messages on screen and buffering tell a different story.

  • Alfresko3 Alfresko (@Alfresko3) reported from Langley Park, England

    @SkyUK Sky is crap. Same adverts over and over and over zzzzź.

  • aliciagraceee Alicia Clayton (@aliciagraceee) reported from Newburn, England

    @SkyUK my Netflix isn’t working due to the internet. Please help

  • cardguard68 steve wills (@cardguard68) reported from Chester-le-Street, England

    @SkySports will someone please tell me what ******** does Chris Jordan bring to the England T20 team he is absolutely ******* useless

  • SteveCoyne6 LymphomaLad (@SteveCoyne6) reported from Longbenton, England

    @SkyHelpTeam could an engineer -hypothetically- move my dish to another wall of my house due to poor signal where it is?

Sky Issues Reports

Latest outage, problems and issue reports in social media:

  • desmuldoon23 Desmond Muldoon (@desmuldoon23) reported

    @SkySports Sell him to ****

  • JulieClift Julie Clift (@JulieClift) reported

    @SkyHelpTeam I’ve tried every other way but sadly not having working broadband or time to spend all day on hold this is proving difficult .. shocking service

  • MissJodiVimto Miss S 💫 (@MissJodiVimto) reported

    @SkyHelpTeam any reason no one is answering the phone at Customer Services? Recorded message states lines are closed, and calls can be made after 8.30am???

  • EssexYorkie EssexYorkie (@EssexYorkie) reported

    @SkyUK can you tell me when the broadband will be fixed in my area please? Was down all day yesterday and is still out this morning.

  • sandipganguly92 Sandip Ganguly (@sandipganguly92) reported

    @SkySports He has won immense trophies, but one can never deny what a big fraud he is! Cannot deliver a UCL, he had Messi, Xavi, Iniesta, Puyol, etc at his disposal at Barca that's why was successful. Rest all clubs kept on buying players at mammoth fees without delivering the UCL. BIG LIAR

  • AbbieMilsom Abbie Milsom (@AbbieMilsom) reported

    @SkyHelpTeam since yesterday I can't get onto certain websites to do with my work and study (same university). I can access all sites fine using mobile data so I know the websites aren't down, it's only if I am connected to my Sky Broadband that I have problems. Any advice?

  • BerishaShow it's Berisha 🇽🇰 (@BerishaShow) reported

    @SkySports now have @Bundesliga_EN UK TV rights .... The worst and most overpriced broadcaster of them all ... It's end of 2.Bundesliga coverage and the end of Bundesliga coverage for me, not paying their inflated prices Good job Bundesliga ...way to grow your UK viewership

  • MckenningClare clare mckenning (@MckenningClare) reported

    @SkyHelpTeam It’s saying it’s fine now, whatever the issue is seems to be resolving itself so will give it a day or so

  • stazkhan staz (@stazkhan) reported

    @John41886006 @SkySports Absolutely spot on. That’s my worst fear. We will have to wait and see

  • NoPartyJustUSA ImNotYourAdversary (@NoPartyJustUSA) reported

    @SkyHelpTeam @Eurosport_UK why Is the red button not working. It starts to load then crashes out after showing a very quick image of Sky Golf? I have rebooted to no avail.