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Sky Outage Report in Pontop, County Durham, England

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Sky offers satellite television service as well as broadband internet and home phone service. Sky also operates a pay-TV service, including the Sky Sports channel which broadcasts Premier League games, which are also availble on the Sky Go video streaming service.

Problems in the last 24 hours in Pontop, England

The chart below shows the number of Sky reports we have received in the last 24 hours from users in Pontop and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Sky Outage Chart in Pontop, County Durham, England 02/05/2026 12:50

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Most Reported Problems

The following are the most recent problems reported by Sky users through our website.

  1. Internet (49%)

    Internet (49%)

  2. TV (29%)

    TV (29%)

  3. Wi-fi (12%)

    Wi-fi (12%)

  4. Total Blackout (5%)

    Total Blackout (5%)

  5. Phone (3%)

    Phone (3%)

  6. E-mail (2%)

    E-mail (2%)

Live Outage Map Near Pontop, County Durham, England

The most recent Sky outage reports came from the following cities: Blakelaw, Gateshead, Newcastle upon Tyne, Washington, Wallsend, Stanley, Durham, Corbridge, North Shields, Crook, Boldon Colliery, Chester-le-Street and Consett.

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City Problem Type Report Time
United KingdomGateshead Internet
United KingdomNewcastle upon Tyne Internet
United KingdomWashington TV
United KingdomWallsend TV
United KingdomStanley Wi-fi
United KingdomDurham Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Sky Issues Reports Near Pontop, England

Latest outage, problems and issue reports in Pontop and nearby locations:

  • NokkonWud Karl Moon (@NokkonWud) reported from Longbenton, England

    “Sorry, we’re going to have to let you go. Your CSAT score is only 8.21 out of 10 on 5848 customer survey scores received. As a result you’re not entitled to any redundancy. “ The potential skewing of 0-8 = Bad and 9-10 = Good, boggles the mind! This needs changing @SkyHelpTeam

  • 0800BEN Ben Letby (@0800BEN) reported from Newcastle upon Tyne, England

    @EmmaB_0811 @SkyHelpTeam I had Sky broadband about 5 years ago and it was the same then. If you have Sky TV, the box goes into eco mode in the early hours which kills the wi fi connection to some devices in the house. If you turn off eco mode in settings on your sky tv box, it might solve the problem 🙏

  • Nobbysafc Paul Noble (@Nobbysafc) reported from Sunderland Bridge, England

    @SkyHelpTeam My bills have been creeping up over the past few months to almost £110 p/m. Are there any deals I can sign up to to bring them down?

  • TintmyRideNcl TInt My Ride (@TintmyRideNcl) reported from Longbenton, England

    @SkyHelpTeam best part of 3hrs and 30 mins spent speaking to and not speaking too (calls getting left on hold) your support teams is just what I want to do on my only day off! Tech support asking for viewing card number in the side of the router #absoluteshambles still not sorted

  • EthanOsafc Ethan Oneil (@EthanOsafc) reported from Durham, England

    @SkySports @EFL I only see champoinship matches are league 1 and league 2 not in the EFL remind me might as well just have it as the championship. Very poor @SkySports

  • stevekelly11 Stephen Kelly (@stevekelly11) reported from Longbenton, England

    Heads up to #SkySports I’m going to cancel my subscription. I don’t want to fund the #PremierLeague any more This is not the football I want to watch.

  • AllanBrough Allan Brough (@AllanBrough) reported from Newcastle upon Tyne, England

    @cyptoon @spaniels1980 @SkySports He wasn’t spitting at the kid, he was spitting at the car. He was being goaded the idiot behind the wheel who was filming while driving.

  • DoolanPd Paul Doolan (@DoolanPd) reported from Durham, England

    @SkyHelpTeam Tried to actually talk to someone. Just keep being re routed to a text message. Wish I never got Q in. Was fine before that.

  • wal78 Wallace Mather (@wal78) reported from Sunderland Bridge, England

    @SkyHelpTeam Is there a problem with Sky broadband in sunderland? Download speeds are horrific and the streaming is pathetic.

  • philwalton2 philsy (@philwalton2) reported from Gateshead, England

    @SkySports That's next June for ***** sake! If this **** is still about were well ******!!

  • gemma_donohue16 gemma donohue (@gemma_donohue16) reported from Dunston, England

    @SkyUK hi I need to order a new remote it says online to call so tried that and not getting through to anyone I think it’s my accent can you help? Thanks

  • NokkonWud Karl Moon (@NokkonWud) reported from Longbenton, England

    Just phoned @SkyHelpTeam and, the support (once you finally get through!) as always was very good. But we are always informed of a customer survey that is to be filled in for support given by the advisor. A score of 0-8 is regarded as BAD(!) and only 9-10 is good. (1/2)

  • Steve_Mac112 Steve M (@Steve_Mac112) reported from Longbenton, England

    @johnpatta I won’t be paying for it, think i’ll also cancel my @SkySports too!! #RipOff

  • Mezzy14 Lee Mayes (@Mezzy14) reported from Blaydon-on-Tyne, England

    Never get bored of watching Premier League Years on @SkySports

  • peteroliver18 Peter Oliver (@peteroliver18) reported from Washington, England

    @SkyHelpTeam Hi the Internet connection is not working in the Washington area

  • Frankie_090 Ḟ┍𝙖ПĶ𝒾𝙚 ✍️ (@Frankie_090) reported from Walker Gate, England

    @StuartP55357794 @SkySports Why? Arsenal was stupid enough to pay him it and don't play him. He's given loads to Charity, children receiving life changing surgeries etc.

  • MICKWHD MICHAEL WHITFIELD (@MICKWHD) reported from Longbenton, England

    @SkySports Bollocks it’s down to ability. How many white people have failed? Why is always a chip o the shoulder.

  • Meldrum_10 Craig meldrum (@Meldrum_10) reported from Gateshead, England

    @SkySports Newcastle match on Main Event no crowd noise my kids have heard more bad language off me 🙀🙀🤔🤔 than they do sitting in Gallowgate end 🙈🙈

  • MICKWHD MICHAEL WHITFIELD (@MICKWHD) reported from Walker Gate, England

    @SkySports Then stop broadcasting lies and start reporting the real issues with the premier league and Qatar. Your just premier league puppets with second rate pundits. No wonder I cancelled my subscription.

  • chellehewison Michelle Hewison (@chellehewison) reported from Longbenton, England

    Hey @SkyHelpTeam Are there issues with the Sky + App? Does it work with iOS 14? Trying to use it at the moment and it’s crashing with every click.

Sky Issues Reports

Latest outage, problems and issue reports in social media:

  • barbernofx Matthew Barber (@barbernofx) reported

    @SkyHelpTeam @Neillang057 This is a North East wide problem! We have been without internet all afternoon as many other north east people have mentioned on here, but for some reason Sky keep saying it’s not a widely spread problem

  • rammstein666 Ben Hewlett (@rammstein666) reported

    @SkyHelpTeam hey sky I have sky glass and seem to be having issues with my Xbox series X as it will not display in and HDMI port I plug into it has worked until now

  • ApmMurray Andy Murray (@ApmMurray) reported

    @SkyHelpTeam You have to admit, 7hrs and no update is a very poor show.

  • Scotthowaythel1 Scott_carling@howay_the_lad (@Scotthowaythel1) reported

    @SkyHelpTeam can you give an update on the phone and broadband outage in the East Durham area

  • Scotthowaythel1 Scott_carling@howay_the_lad (@Scotthowaythel1) reported

    Come on, @SkyHelpTeam give people an update on when you fix the issues with broadband and talk services

  • TheRealBOTG Back Of The Grid (@TheRealBOTG) reported

    @DannyWoodwad @SkyHelpTeam @SkyUK We just came from there in May, they delayed our installation date by 6 weeks and blamed covid for it. Their customer service makes sky's abysmal CS look good

  • HopeWrld_EGO 리디아⁷🥺ᴴᵒᵇᶦ (@HopeWrld_EGO) reported

    @SkyHelpTeam Yes. No matter what I do, with following all instructions, nothing works. My connection shouldn’t go down twice within the same month for no reason at all apart from a “whoops it’s our fault”. The app takes forever to load also when trying to do a service check.

  • ParamountPlusUK Paramount+ UK & Ireland (@ParamountPlusUK) reported

    @emmawwhowrites This is a query for @SkyHelpTeam, who'll be able to help

  • close_ethan ethan close (@close_ethan) reported

    Never enjoyed test cricket as much as i am now this test had been unbelievable and exciting #ENGvsNZ #skysports

  • McneilZoey Zoey McNeil (@McneilZoey) reported

    @skyuk I thought a communication company would actually communicate with their customer to let them know they are not turning up to set up Internet. How wrong can I be.