Sky Outage Report in Sherburn Hill, County Durham, England
Problems detected
Users are reporting problems related to: internet, tv and wi-fi.
Sky offers satellite television service as well as broadband internet and home phone service. Sky also operates a pay-TV service, including the Sky Sports channel which broadcasts Premier League games, which are also availble on the Sky Go video streaming service.
Full Outage Map
E-mailProblems in the last 24 hours in Sherburn Hill, England
The chart below shows the number of Sky reports we have received in the last 24 hours from users in Sherburn Hill and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
January 11: Problems at Sky
Sky is having issues since 11:00 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Sky users through our website.
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Internet (51%)
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TV (27%)
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Wi-fi (11%)
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Total Blackout (6%)
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Phone (2%)
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E-mail (2%)
Live Outage Map Near Sherburn Hill, County Durham, England
The most recent Sky outage reports came from the following cities: Durham, Newton Aycliffe, Sunderland, Bishop Auckland, Crook, Washington, Shildon, Stanley, Peterlee, Chester-le-Street, Seaham and Hartlepool.
| City | Problem Type | Report Time |
|---|---|---|
 Durham |
TV | |
| Newton Aycliffe |
TV | |
| Sunderland |
Internet | |
| Bishop Auckland |
TV | |
| Sunderland |
TV | |
| Sunderland |
TV |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Sky Issues Reports Near Sherburn Hill, England
Latest outage, problems and issue reports in Sherburn Hill and nearby locations:
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OfficialMickTee
(@Tullic) reported
from
Chester-le-Street, England
@SkyHelpTeam is there another problem with Sky emails. Cant access it with password!
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joseph mains
(@mainsey8) reported
from
Washington, England
Please help @skytv all i want to do is pause my @SkySports package. I’m finding it impossible as it keeps giving me the same message, there has been a problem please try again later
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ً
(@iEddsyy) reported
from
Durham, England
@ETaylor04_ @SkyHelpTeam Mines been awful with BT for ages tbf
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Lennon Campbell
(@CampbellLennon) reported
from
Coundon, England
@TC38534491 @amo_a_los_Leeds @rgardom1 @SkySports I support a club who are staying up regardless of what happens with this season but we probably won’t push on any further. Literally mid table and even I think the season should resume - I’ve paid into this season, traveled away, I haven’t for next. 19/20 deserves a conclusion.
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Cpat
(@ub40eboney) reported
from
Bishop Auckland, England
@leerobson23 @SkyUK Aye it's not their problem cause they are getting money and pie people off with that bs. It's been same everywhere I've lived mate here, Leam, Deckham, Fawdon and Kenton bar. Sky broadband is the one constant in it all. I've spoke to them loads all I ever get is "it looks fine"
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Cpat
(@ub40eboney) reported
from
Bishop Auckland, England
@leerobson23 @SkyUK But we could send out a engineer who will say it's fine and we'll charge you a shit load. Luckily virgin fibre is offered here now so see if that fixes it
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Alan
(@alsandal39) reported
from
Whickham, England
@SkyHelpTeam I have already signed in to see what is offered, I am being offered BT sport at an extra £25 per month on top of the £28 I already pay for Sky Sports as a thanks for being a customer for nearly 15 years whereas a new sports customer gets them both for £35 per month
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Lennon Campbell
(@CampbellLennon) reported
from
Coundon, England
@amo_a_los_Leeds @TC38534491 @rgardom1 @SkySports So they can use the “you only care about it because your teams doing well” argument against you they’ll never admit that voiding a season is actually in their own interests because they’d have no argument. The fact they all support the same teams is no coincidence
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Dr Peter Hoare ⌬
(@PHoare1963) reported
from
Sacriston, England
@BenjaminDBarker @Ravens @Saints @SkySportsNFL @SkySports As long as it isn’t the New England Cheaters, I frankly don’t give a damn! Neither of my teams have made the playoffs (again🙄). #GoFins #GoBroncos
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Lesley Wheatley
(@strizley7) reported
from
Tanfield, England
@crimlawuk @GNev2 And a terrible response on behalf of @SkySports
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Kevin Draisey
(@kevindraisey) reported
from
Newton Aycliffe, England
Post #TOTCHE match discussion and @GNev2 absolutely spot on about the problem of racism again, and Sky compel host to announce that his views are not that of @SkyUK. Astonishing, Gary should be supported not disowned!
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.
(@SEAMONKEYOO7) reported
from
Willington, England
@SkyUK Could you pls stop confusing your customers eg Ripping of full paying Sky paying customers with “SkyStore” rentals 😤. Why can’t a full paying customer watch a rental on a tv that doesn’t have that random app. 🧐
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Wez
(@W3z) reported
from
Sunderland Bridge, England
@SkyHelpTeam I need help with my account. I’m having to shield myself for 12 weeks as a high risk/vulnerable person and I need to sort my sky Tv out.
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Caroline Smith
(@seilpup) reported
from
Rowlands Gill, England
@SkyHelpTeam @skytv Help!! I am not the only customer having this issue.
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Lennon Campbell
(@CampbellLennon) reported
from
Coundon, England
@VinceNoir9 @realtommybox @peterjosephtz @SkySports Well **** them then and sell them and if there’s no window they can’t leave end of, they belong to that club. If a player wants to leave that desperately to force it during a pandemic let them. Clubs’ seasons should not be debated cause some entitled players have cold feet.
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Ellis
(@EllisLandreth1) reported
from
Sunderland Bridge, England
@SkyHelpTeam Sky Q. I’ve had this issue since it was installed last year but it’s happening across more channels. I’ve tried all the trouble shooting methods but we have a communal apartment dish so I’m wondering if this is the reason
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mackem gazza
(@thedoctor_84) reported
from
Sunderland Bridge, England
@SkyHelpTeam am wondering if there is any problems with internet connections in Sunderland. I’ve tried resetting my hub 3 times and still no luck
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Veterans Response CIC
(@VeteransR) reported
from
Sacriston, England
@SkySports As a sky customer are you refunding the sky sports fee to your customers as the main reason I subscribe is for football there for the contract is now nil & void 🤔
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Darren Short
(@daz26172) reported
from
Sunderland, England
@SkySports Against all of the money they have made & the whole picture of the situation everyone is in...... they need to get a grip on reality this type of media is what feeds the negativity in the world of football. Never mind what you might loose be grateful for what you have
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Jason the Furloughed 🇪🇺
(@TemporaryCarpet) reported
from
Gateshead, England
A second point about the @F1 #VirtualGP. @LandoNorris really needs to change his Internet service provider. @SkyUK are great for broadband. (Hopefully sky get a sale out of this and I get a £50 gift voucher whatever it is these days) #Landobot
Sky Issues Reports
Latest outage, problems and issue reports in social media:
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Tracy Manning
(@tracy_luv) reported
@SkyHelpTeam Hi there. Is there any update on the outage that seems to be affecting Carrickfergus, Greenisland, etc.? It's been down all day so far.
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nickstreetphoto
(@nickstreetphoto) reported
@SkyHelpTeam U should be aware of the outages. I don’t need to send screenshots. The problem is at ur end. Is there anyway of finding out when this will be fixed or am I wasting my time?
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Helen
(@Nacelle1701) reported
How can I turn off the pin requirement permanently? @SkyHelpTeam I shouldn't have to put a pin in just to watch f-ing star trek!!!!! There are no kids in the house. Only adults so I shouldn't be forced to have this unnecessary pin crap when it is not needed!😠😡🤬 @SkyUK
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Rose Thorn 🌹🥀
(@lerosethorn) reported
@SkyHelpTeam Hi Alison, unfortunately so. I’m in the BT38 area and have ran all diagnostics several times. My Sky app is saying there’s an outage in the area. Could I have an update please?
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Owen Golightly
(@OwenGolightly) reported
@SkyHelpTeam absolutely appalling customer service! 8 weeks later and no resolution - refusing to raise a complaint and just pointing finger of blame elsewhere! Unbelievably bad service
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Clive Roper
(@CliveRoper) reported
@SkyHelpTeam Sky Stream remote faulty, reported 8.30 Tuesday morning. Told should get replacement next day. Still nothing. 1.5 hrs on phone yesterday, no help, says now 5 working days. Why? New customer gets it within 24 hours. No tv. No real apology and no help at all. Shocking.
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Amy Louise
(@amylouise0295) reported
@SkyHelpTeam @skytv is someone able to help me cancel sky cinema please
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allie~
(@nghtcorequeen) reported
@SkyHelpTeam fix ur wifi this is embarrassing
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nickstreetphoto
(@nickstreetphoto) reported
@SkyHelpTeam fibre broadband been down now 4 days due to outage in east London. Any idea when this is likely to be fixed? Called customer services on Wednesday and told should be working by Thursday
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Found.sense
(@sense_found) reported
@SkyHelpTeam I’ve just been on the phone with your customer service team and they told me to block the number as it is a scam number?