Sky Outage Report in Annfield Plain, County Durham, England
Problems detected
Users are reporting problems related to: internet, tv and wi-fi.
Sky offers satellite television service as well as broadband internet and home phone service. Sky also operates a pay-TV service, including the Sky Sports channel which broadcasts Premier League games, which are also availble on the Sky Go video streaming service.
Full Outage Map
E-mailProblems in the last 24 hours in Annfield Plain, England
The chart below shows the number of Sky reports we have received in the last 24 hours from users in Annfield Plain and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
February 08: Problems at Sky
Sky is having issues since 12:20 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Sky users through our website.
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Internet (49%)
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TV (29%)
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Wi-fi (12%)
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Total Blackout (5%)
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Phone (3%)
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E-mail (2%)
Live Outage Map Near Annfield Plain, County Durham, England
The most recent Sky outage reports came from the following cities: Blakelaw, Gateshead, Newcastle upon Tyne, Washington, Wallsend, Stanley, Durham, Spennymoor, Corbridge, North Shields, Crook, Boldon Colliery, Chester-le-Street and Consett.
| City | Problem Type | Report Time |
|---|---|---|
 Gateshead |
Internet | |
| Newcastle upon Tyne |
Internet | |
| Washington |
TV | |
| Wallsend |
TV | |
| Stanley |
Wi-fi | |
| Durham |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Sky Issues Reports Near Annfield Plain, England
Latest outage, problems and issue reports in Annfield Plain and nearby locations:
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Daniel Sleeth
(@danielsleeth) reported
from
Dunston, England
@SkyHelpTeam I was really just hoping for an update on when our broadband might be back up and running (4 day outage) but there was very little info about it unfortunately
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Jason the Furloughed 🇪🇺
(@TemporaryCarpet) reported
from
Gateshead, England
@SkyHelpTeam I think your issues are wider reaching than the Rotherham area, I am in Gateshead and have no Internet and therefore reduced functionality of my Sky Q box.
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Veterans Response CIC
(@VeteransR) reported
from
Sacriston, England
@SkySports As a sky customer are you refunding the sky sports fee to your customers as the main reason I subscribe is for football there for the contract is now nil & void 🤔
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Jason the Furloughed 🇪🇺
(@TemporaryCarpet) reported
from
Gateshead, England
A second point about the @F1 #VirtualGP. @LandoNorris really needs to change his Internet service provider. @SkyUK are great for broadband. (Hopefully sky get a sale out of this and I get a £50 gift voucher whatever it is these days) #Landobot
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Paul
(@Paul14boss) reported
from
Newcastle upon Tyne, England
@LittleHenryD @SkySports Awful news a young lad too
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Liz
(@LizH_11) reported
from
Ryton, England
@SkyHelpTeam Says no known problems in the area obs is as several people in this area are having same problem
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Allan Williams™
(@iamAfrosamurai) reported
from
Newcastle upon Tyne, England
Whoever is doing the sound on the @SkySportsF1 Testing: Story So Far program needs to sort the levels out, seriously. Two days now of very Testing audio.... Lip syncing out too, mics not working. Unless it's a work experiencer, then I'm afraid they're fired! #SkyF1 @SkyHelpTeam
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Alan
(@alsandal39) reported
from
Whickham, England
@SkyHelpTeam I have already signed in to see what is offered, I am being offered BT sport at an extra £25 per month on top of the £28 I already pay for Sky Sports as a thanks for being a customer for nearly 15 years whereas a new sports customer gets them both for £35 per month
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shaun
(@Geordie_Shaun) reported
from
Newcastle upon Tyne, England
@SkyHelpTeam To cancel so online chat isn’t available
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ⵣ Salem | ⵙⴰⵍⵎ
(@sabzmzm) reported
from
Walker Gate, England
Called @SkyHelpTeam about the shit internet, and they basically told me it is what it is
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🅺🅸🅴🆁🅾🅽 🅼🅰🆃🅷🅴🆆🆂
(@kjmathews30) reported
from
Prudhoe, England
@SkyHelpTeam @OpenreachHelp my broadband has been down from early this morning, any idea how long it will be until it’s back on, postcode is NE42 5DP
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joseph mains
(@mainsey8) reported
from
Washington, England
Please help @skytv all i want to do is pause my @SkySports package. I’m finding it impossible as it keeps giving me the same message, there has been a problem please try again later
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Wez
(@W3z) reported
from
Sunderland Bridge, England
@SkyHelpTeam I need help with my account. I’m having to shield myself for 12 weeks as a high risk/vulnerable person and I need to sort my sky Tv out.
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carlpennington
(@pennas17) reported
from
Gateshead, England
@SkySports No shit
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ً
(@iEddsyy) reported
from
Durham, England
@ETaylor04_ @SkyHelpTeam Mines been awful with BT for ages tbf
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🅺🅸🅴🆁🅾🅽 🅼🅰🆃🅷🅴🆆🆂
(@kjmathews30) reported
from
Prudhoe, England
@SkyHelpTeam my broadband has been down from early this morning, any idea how long it will be until it’s back on, postcode is NE42 5DP
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Caroline Smith
(@seilpup) reported
from
Rowlands Gill, England
@SkyHelpTeam @skytv Help!! I am not the only customer having this issue.
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shaun
(@Geordie_Shaun) reported
from
Newcastle upon Tyne, England
@SkyHelpTeam how can I get a call back from customer service. Every time I call there’s a 20+ min wait
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OfficialMickTee
(@Tullic) reported
from
Chester-le-Street, England
@SkyHelpTeam is there another problem with Sky emails. Cant access it with password!
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Graeme Gilroy
(@wirehype) reported
from
Newcastle upon Tyne, England
@SkyHelpTeam ok so I’ve not had bbc2hd for months, this week my box keeps saying no signal, some channels come back after restarting box others don’t, I’ve reset 15 times in last 5 days which I’m sure you will agree is no on— help please oh and sometimes says card not read !
Sky Issues Reports
Latest outage, problems and issue reports in social media:
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Lewis
(@BaftyC) reported
@SkyUK Why do I have to cancel every year to stop you from tripling my bill, only for you to eventually ring me back several times and put me on my old rate anyway. Worst merry go round ever. Just wastes my time and yours. Sincerely, Annoyed, temporarily former customer 🙄
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Mick Harkin
(@MickHarkin11) reported
@SkyHelpTeam @braddels A non account holder can't cancel so how are cancellation offers being given to non account holders.
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LevveLz
(@_Levvelz) reported
@8gzd8k76nM @SkyHelpTeam Yes ONT installed and ready. I don’t give a **** if it’s OR causing the issue, sky have a lot to answer for in what rationale they’ve given for cancellation (providing a valid reason for starters), and now reducing the broadband speed by 500mb and charging me the same amount
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Nicklaus
(@ohitsNicklaus) reported
@SkySports Look how **** all those pundits are, literally all terrible rather watch on mute
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Ru55ell
(@RussellH95) reported
@SkyHelpTeam Hi, trying to sign up to your service but can't find a number to speak to someone via phone can you advise which number is best to call?
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LevveLz
(@_Levvelz) reported
@TheAshMorgan @8gzd8k76nM @SkyHelpTeam Imagine someone agreeing to a contract for a specific speed and time and being let down on both points, 4 times, without a valid explanation. I’m not allowed to speak to OR, so, surprisingly, I’d like an explanation from Sky, who I’m paying to provide a service? Go touch grass
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Ash
(@TheAshMorgan) reported
@_Levvelz @8gzd8k76nM @SkyHelpTeam You’re absolutely not allowed to give another company a chance to provide you with a better customer experience through these issues. Just accept being under their boot and thank them for the privilege you entitled gen-z lefty lib
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Ash
(@TheAshMorgan) reported
@8gzd8k76nM @_Levvelz @SkyHelpTeam But that doesn’t mean he’ll have the exact same awful service does it? You don’t just use a CP for the connection, it’s also the service they provide to customers… and if they’ve failed in what they previously stated, it’s very normal to switch. Proper full on numpty you.
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Mark Hankin
(@8gzd8k76nM) reported
@_Levvelz @SkyHelpTeam Ah so we've got to the bottom of the problem. OR have informed CPs that they could provide Gig speeds, upon ordering/provisioning they have realised the line (for any number of reasons can't handle that) and this has caused cancellations and the resulting lower speeds
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Mark Hankin
(@8gzd8k76nM) reported
@TheAshMorgan @_Levvelz @SkyHelpTeam Seems, like most people, bad customer service is based on not getting exactly what you want when you want and then complaining when something that's out of everyone's control happens. The main issue is that the service isn't live - no amount of an agent saying sorry when