Sky Outage Report in Mold, County of Flintshire, Wales
Problems detected
Users are reporting problems related to: internet, tv and wi-fi.
Sky offers satellite television service as well as broadband internet and home phone service. Sky also operates a pay-TV service, including the Sky Sports channel which broadcasts Premier League games, which are also availble on the Sky Go video streaming service.
Full Outage Map
E-mailProblems in the last 24 hours in Mold, Wales
The chart below shows the number of Sky reports we have received in the last 24 hours from users in Mold and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
January 11: Problems at Sky
Sky is having issues since 07:40 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Sky users through our website.
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Internet (51%)
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TV (27%)
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Wi-fi (11%)
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Total Blackout (6%)
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Phone (2%)
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E-mail (2%)
Live Outage Map Near Mold, County of Flintshire, Wales
The most recent Sky outage reports came from the following cities: Chester, Wrexham, Holywell, Ruthin and Flint.
| City | Problem Type | Report Time |
|---|---|---|
 Chester |
TV | |
| Chester |
TV | |
| Wrexham |
||
| Chester |
TV | |
| Chester |
Wi-fi | |
| Wrexham |
TV |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Sky Issues Reports Near Mold, Wales
Latest outage, problems and issue reports in Mold and nearby locations:
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MisterDaz
(@MisterDaz) reported
from
Ellesmere Port, England
@SkyHelpTeam So the hundreds, or thousands, of people on Twitter who can’t sign in ALL need to contact @virginmedia? It’s not, just possibly, a tech issue you two need to sort out?
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Debbie Nalecz
(@debbienalecz) reported
from
Prestatyn, Wales
Best customer service ever from @SkyUK today. Phoned at 11am to report an issue to Josh who was so helpful and it’s 1pm and the engineer has just been and fixed the issue... so impressed 👏🏻👏🏻👏🏻 #CustomerService #skyq #Josh
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Alan Kay 🇬🇧🏴🇬🇧🏴
(@AlanKay2) reported
from
Ffrith, Wales
@SkyNews Outrageous.Some of the best games are the supposed top 6 v teams out of it. Last week Leeds v City example.plenty trying to get in top 6 like Leeds/Everton. The worst games are often top 6 v top 6. I’ll stop paying for @SkySports @btsport if this happens #europeansuperleague
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รթ๏๏кץ ɠђ๏รt թคภ๔ค
(@MysticalPanda88) reported
from
Chester, England
@SkyHelpTeam You’re website has multiple tests that people can use and also when the internet does drop which means there’s a solid orange light on the router, a notification from sky pop ups on your device that tries to help you fix the problem but it fails to do so.
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❤Bawbies💙
(@Bawbies1) reported
from
Mold, Wales
@TalkingRed23 @SkySports Why hasn,t anyone told the Idiot,
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รթ๏๏кץ ɠђ๏รt թคภ๔ค
(@MysticalPanda88) reported
from
Chester, England
@SkyHelpTeam Unless that’s a 24 hour help line, that’s no use to me. It happens at night after 10pm and worked again in the morning without fail. So the issue is either with sky or the line which I can’t fix. I’m done with sky. No only do you rip people off, you treat them like idiots.
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รթ๏๏кץ ɠђ๏รt թคภ๔ค
(@MysticalPanda88) reported
from
Chester, England
@SkyHelpTeam I’m not stupid, I know how technology works and to fix something but when it’s the line itself then it is something I cannot fix.
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รթ๏๏кץ ɠђ๏รt թคภ๔ค
(@MysticalPanda88) reported
from
Chester, England
@SkyHelpTeam I do test it and it keeps saying there’s no errors in my area but obviously that’s not true is it if the internet is down. Stop talking to customers like they’re idiots and don’t know what they’re talking about.
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รթ๏๏кץ ɠђ๏รt թคภ๔ค
(@MysticalPanda88) reported
from
Chester, England
@SkyHelpTeam why is it that your internet always goes down at night? 2 nights this weeks I’ve had no access to the internet.
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รթ๏๏кץ ɠђ๏รt թคภ๔ค
(@MysticalPanda88) reported
from
Chester, England
@SkyHelpTeam It’s working fine now. It’s at night and when I test the line it doesn’t work because the internet doesn’t work. When the internet goes down I get a message on my phone saying your internet has been dropped and tries to reconnect but fails to do so.
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Systematic Design
(@NickToye) reported
from
Padeswood, Wales
@markthablue38 @SkySports There is no doubt his injury has had an effect. But ****, you get over it.
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Alan Jones
(@alan_jones) reported
from
Queensferry, Wales
Had a landline phone call this morning claiming to be from @SkyHelpTeam @SkyUK saying my Internet was slow and they were calling to help. When I said speed was fine, I was encouraged to do a speed test while on the phone. I refused, saying I’d test it later.
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Alun Roberts (AJAR)
(@AlunInHope) reported
from
Hope, Wales
@TrainsandVeg @SkySports Agree - Mitrovic’s antics didn’t help other than aid Dean’s poor interpretation
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Steven Tattum
(@modtl11) reported
from
Connah's Quay, Wales
@SkyHelpTeam having continuous and constant connection errors on Sky q mini boxes. It's getting to be such a huge stress, we're beginning to regret getting Sky Q. Rebooted router, updated software on main Q box, restarted everything. Nothing. Sometimes we get 10mins of connection
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รթ๏๏кץ ɠђ๏รt թคภ๔ค
(@MysticalPanda88) reported
from
Chester, England
If there is one certainty in life it is that @SkyUK internet is guaranteed to go down once a day. They expect people to pay £140 a month for the full package yet can’t even offer quality services
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รթ๏๏кץ ɠђ๏รt թคภ๔ค
(@MysticalPanda88) reported
from
Chester, England
@SkyHelpTeam Nothing happens, it just tried to reconnect and fails. 2 times this week it has happened. Awful service.
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รթ๏๏кץ ɠђ๏รt թคภ๔ค
(@MysticalPanda88) reported
from
Chester, England
@BlakeDuckers @SkyUK Yet we are forced to pay more each year so they can keep getting football matches and creating awful movies.
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MisterDaz
(@MisterDaz) reported
from
Ellesmere Port, England
@SkyHelpTeam @philmansell1992 You idiots going to say the same thing to everyone? It’s clearly not OUR issue is it?
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Alan Jones
(@alan_jones) reported
from
Queensferry, Wales
They also claimed to be on short staff because of the pandemic, which made me wonder why they were spending time cold calling customers who hadn’t reported an issue! Sounds like a scam to me, @SkyUK.
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รթ๏๏кץ ɠђ๏รt թคภ๔ค
(@MysticalPanda88) reported
from
Chester, England
Oh my sky internet is down again, what a surprise @SkyUK you have the worse service ever and you have the audacity to charge exorbitant amount of money for it.
Sky Issues Reports
Latest outage, problems and issue reports in social media:
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cait !!
(@WHOREZlER) reported
@SkyHelpTeam resetting network settings, turning airplane mode off and on, sim settings
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Dave Thompson
(@daveyboytommo) reported
@SkyHelpTeam @SkyUK HAVE YOU BEEN HACKED? Received call from 08008021480 last week which you categorically told me wasn't one of yours. They called again today and knew how long I'd been a customer and which package I was on.
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Paul Byatt
(@peb1986) reported
@SkyHelpTeam how do I cancel my sky box that I only have for freeview so I can get a new box as this one is no longer working
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ً
(@HARDCORECOITUS) reported
@SkyHelpTeam To be asked "Have you tried resetting your router?" for the 100th time in 6th months? The problem very clearly isn't me when you had nearly three thousand people reporting problems last night, I will not be taken for a fool by unqualified employees again. Thanks though Stephanie.
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Becky
(@sugaplumhunibun) reported
@SkyHelpTeam I was also never told I would be switched off from my current connection!!!
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aimz🪰
(@chemicalaimee) reported
@SkyHelpTeam Honestly? Nothing.. no helpful conversation, dates or times of when we’d see an engineer, no offers of compensation or anything. Incredibly awful to be honest. They were happy to ring me regarding Sky Glass which, even if I wanted, would be useless without wifi! Very tone deaf
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Nick
(@_nickhorton) reported
@SkyHelpTeam new customer of yours. Had sky broadband and the first two weeks worked fine last two weeks I’ve had no connection, my devices say connected but no internet on phones. Tv is working however it’s taking 20 mins to load a programme
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Spurs Talker
(@InsideTHFC1882) reported
@SkyHelpTeam I have a major issue no one is helping me with. Escalated Friday around 11am and was told I’d receive a call back within 72 hours. How can I get someone to call me, calling you is like pulling teeth.
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Jayne Templeton
(@templeton966) reported
@SkyHelpTeam we have no broadband or telephone in Coulsdon. Can you help?
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IT Guy
(@IT_Guy__) reported
Awesome, the LAN has collapsed on the @SkyUK router. Some devices not picking up ip addresses and no travel outside of the network. Wifi working fine. Wish I could put my own in.