Sky Outage in Milford, Surrey, England

@SkyHelpTeam absolutely disgusting service charging me for a new box because my old one isn’t working. Pay you £100 a month for this

@SkyHelpTeam I’m at the end of my tether with the poor quality of signal with Sky broadband. It’s nothing to do with the amount of useage. The BT router before dealt with it effortlessly. All areas of house covered with no problem. Massive contrast.

Having problems getting set up with @SkyUK online... 😩

Really disappointed in @SkySports highlights of the @cricketworldcup #SemiFinal2 between @englandcricket and @CricketAus Felt rushed with no analysis & hardly any replays. Poor show chaps. #CricketWorldCup2019 #CricketWorldCup #CWC19  #ENGvAUS

Really disappointed in @SkySports highlights of the @cricketworldcup #SemiFinal2 between @englandcricket and @CricketAus Felt rushed with no analysis & hardly any replays. Poor show chaps. #CricketWorldCup

@stevenwright02 @SkyUK @SkyHelpTeam Not acceptable really, I wouldn’t be happy to see this. It’s just as bad as parking in a disabled bay

@MyNameIsBrooke_ @SkyHelpTeam @SkyUK @NOWTV Ah, legal/illegal - this is the problem when companies try to get greedy, it drives the black market.

No internet ... @SkyUK down all day ....

At my other half’s house and @SkyUK signal is APPALLING if you are not right next to the router!! So bad! He’s complained and they said they wouldn’t do anything! Not impressed Sky @SkyHelpTeam 🙄😱 #RT . . #badservice #notuptoscratch #badcustomerservice #notgoodenough

At my other half’s house and @SkyUK signal is APPALLING if you are not right next to the router!! So bad! He’s complained and they said they wouldn’t do anything! Not impressed Sky 🙄😱 #RT . . #badservice #notuptoscratch #badcustomerservice #skycustomerservice #notgoodenough

Urgh @virginmedia are naff completely incomatant staff giving completely the wrong information and now won’t let me cancel awful service I’m now looking to @skyuk to give me a better service

@SkyHelpTeam can someone help me my sky box isn’t getting a satellite signal I’ve tried unplugging at the wall but still no joy

@SkyUK Hope your internet has improved, the weather sneezes and the box keeps looking for a signal for hours

@SkyHelpTeam no phone line, completely dead, any issues in my area

Hate the way @SkySports have designed their website in a way that when the TV is down and you can’t actually watch anything you can’t TALK to anyone either to solve the problem. I’ve made a little video if you are remotely interested Sky.

You’ve played a blinder #Sky. Forced me to come back to your broadband and now havenet connected me on the date stated. Looks like my 30 day cooling off period will be utilised to its max! Poor service. @SkyHelpTeam I’m now on hold... 10 mins and counting!

@chapman_87 @SundaySupp @SkySports Difference between hair and beard staggering. Was watching him few weeks back and daughter said “Is he wearing a wig” never occurred to me till then. Now not so sure.

@SamArmstead @cliveomalley @SkyUK @GreenAlbionLtd @irbheating @PringleChris @IanPlumbing @sam_churchstile He probably never even watched the movie he is in 🤣😄😂

@SkySports @LUFC I don't see the problem after all he's trying to get promotion

@SkyHelpTeam it seems unfair to couples who only have one TV not to be able to watch Sky Sport in ultra HD even if you have a Sky Q box. I don’t mind paying extra, but not on multibox I would never use!

@piersmorgan @SkySports Hope you burn that top after and pop down too Barts hospital . U are going too need a medical 💀

@SkyHelpTeam hi, I can’t access internet or now my sky tv. I have spoken to one of your representatives and he said external issue and could take between 3-5 days to fix. Will I get confirmation that an engineer is looking at this and I assume I will be discounted for my bill as

Absolutely terrible service from @SkyUK tried watching a film tonight on sky q and it constantly says waiting for more to download 😡 cannot believe that I pay for the service as well as the additional money for the film 😩🤬 so disappointed wouldn’t get this with virgin

@TheAshPhillips @SkyUK @virginmedia 100% their terrible UX is the reason I stopped using Virgin 8 years ago. Not surprised it’s so poor. So crazy that a company like that wouldn’t take UX and design seriously.

@SkyUK once a great company now gone down the drain. You tried to connect me for two months but it seems to difficult, failed appointments.

@SkyHelpTeam I am no longer a customer and have no interest in returning (moved to BT). How can I stop your retention team from calling me several times a day?

@SkyHelpTeam you are a disgrace of a company. Missed 3 key rounds of @anthonyfjoshua fight because your stream went down. Have pictorial evidence and being offered no refund.

@SkyUK It would help if you could allow customers who wish to cancel a package, to just do that instead of keeping ppl on the phone & feeding us pointless jargon.

Hello @SkyUK. Come at me. I’ve had enough of @Virgin and it’s another week before they fix the broadband. Shoddy company. Useless call centre. What deals do you have for new customers @SkyUK ?

Our experience of @SkyUK customer service is appalling. A example of how not to do it. I feel your #pain try using an ex-employee (there are plenty of them) or a moonlighter who care about #CustomerService unlike Sky - it may cost you, but soooo worth it.

Why does the @SkySports presenter keep saying “@ManCity have dropped points ALREADY after only dropping points once in 20 games last year”. Last year we dropped points in game2. Idiot.

@SkyUK way to go. Switched back to you guys from @virginmedia and you have just cancelled my installation half way into the day it was meant to take place. Awesome. Think I’m going to cancel my contract before it begins.

@SkyHelpTeam hi my internet is only 1 meg this cant be right please help

@SkyUK hi my sky internet is only 1 meg i cant do anything please help

@SkyUK have the indecency to charge a gut wrenching £170 for a customer service phone call to unsuccessfully fix a sky box I couldn't use. We explicitly asked if the phone call would charge. #consumeradvice please? @MoneySavingExp #help #consumerguidance

@SkyHelpTeam Cancellations. Was told the conversation would be continued today but I heard nothing...what an awful system!

@SkyHelpTeam your new “relaxed” online chat is terrible. Took 25 mins for me to be told that the guy is ending his shift and we can talk tomorrow at midday instead. I connected 45 mins before your closing time!

@SkyHelpTeam Hi my postcode is GU212ND and I am having bad interference on BBC 1 HD and BBC 2 HD channels only is this caused by the heat if so how can it be sorted. My phone is 07889942879 thanks Laura

@Peter_Shilton @davidpreece12 @SkySports Mostly by people who have never played in goal before therefore are not qualified to criticise.

So annoyed I missed the Catalan London game. Yesterday morning I checked the sports channels through the TV guide & no RL. Only to find out later it was buried on SS Mix which isn't listed with the SPORTS channels (wtf), so we missed it. Thanks @SkyUK & @SkySportsRL #rugbyleague

@SkySportsPL @SkySports There must of been a sniper in the crowd, the way he went down

If you work in the media and are employed to talk about Footie and can’t tell the difference between an issue with VAR versus a problem with the rules of the game (ie handball) then you should be ****** and off. All I’ve seen over the past 24 hours. Poor @SkySports @BBCMOTD

@barryprior @SundaySupp @SkySports @neilashton_ @johncrossmirror @SamWallaceTel @Ian_Ladyman_DM Arsenal were really poor against us too. We looked the better team in the first half and if not for Bruce's mixup with the subs in the second half probably could have nicked a point.

@SkySportsPL @SkySports Refs use to say I never see it now not me it’s var given it so another excuse for professional refs

@sliceofrice @SkyHelpTeam I've tried the text service, been waiting half an hour with nothing happening 😡

@struthseeker72 @SkySportsPL @SkySports Def pen. This is where VAR falls down.

@johndcuthbert @SkyHelpTeam Problem is they said that they send everything confirming it by email and have cooling off period so technically even if didnt explain on phone they have me hostage! 🙈 Last time I make any changes! 18 months and whole thing getting cancelled.

@GhanaMancity @SundaySupp @SkySports @neilashton_ @johncrossmirror @SamWallaceTel @Ian_Ladyman_DM Goal was correctly ruled out coz of the change in law about handball. VAR is only checking "clear and obvious errors" and "serious missed incidents" not every challenge

@SkyHelpTeam Forget it. I'm just going to phone up and cancel, this is beyond a joke now.