Sky Outage in Hurstpierpoint, West Sussex, England

@kellysharman19 @virginmedia If it’s not sorted today, I’m out. They can stuff their contract and any fees they’d expect me to pay!! It’s just a shame that @SkyUK are quite expensive for the stuff we want and I find they never look after existing customers

@GeorgiaCorke @virginmedia Exactly why we left @SkyUK Shane as their service is really good. Virgin is cheaper and good packages but the service can be so up and down. They won’t send an engineer because it’s a fault in area not my equipment but a week to fix is an absolute travesty of a service!

@virginmedia It’s an ongoing issue, we’re 5 days in of no service. Just a joke now 😂. @SkyUK all you had to do was keep prices reasonable and not lose loads of football to bt and we’d be right back with you!!

@SkySportsRugby @skysports The camera work in the England v Wales game is embarrassingly awful. Your insistence on zooming in as close as possible means I can't see what's happening and makes me feel a bit nauseous.

David Gower to be stood down by #SkySports at end of #TheAshes2019 well, he’s had a good innings

@SkyHelpTeam Been trying since Fri to access emails. Can't even get through on the phone - just sends me to help with broadband!!

@SkyHelpTeam hi team, I have a query re my phone number. It’s showing my old one. I can’t find any email/sms or live chat options to help... manuals don’t help either. Please advise

@sebmake1 @TheWho @SkyHelpTeam That hurts mate!! I think Duncan is down there watching.

@SkyHelpTeam up to five days to fix our no internet or phone !!!!!!!!

Be interested how @BBCSport and @SkySports deal with this. When Leicester won the league, Spurs who were never top of the table that year, “bottled it”, yet the media lovechild Liverpool had a substantial lead and blew it......big style.

@SkyHelpTeam can't remember the name of who I just spoke to but he was super helpful & we had a great chat 👌😂 Top customer service

@SkyUK pay a fortune for my package but signal is rubbish tonight on my tv chicca

@SkySports just can’t help themselves can they, the camera was on Southgate and they still had to mention poch and @ManUtd !! Even @Carra23 sounded fed up with it, give it a rest! #spurs 🙄

@SkyHelpTeam tried to cancel my sky TV yesterday. You were closed. Tried today, got cut off twice. Tried to login on your website, get an error. Let me leave please!

The fact that the reminder function no longer exists since upgrading to #SkyQ is shit. At least give me the option to enable or disable it @SkyHelpTeam #iwantmyreminderback #skytv

@SkyUK has to have the worst customer service ever. No TV over Christmas because their engineers are too busy. Should have gone with Virgin! 🤬

No matter how many adverts you run @SkySports #WhyteChisora is never a box office event. A domestic heavy weight fight stop milking fight fans. #WontPay

@SkyHelpTeam It’s not any help I have more than 1 issue

@SkyUK Omg there is help

@SkyHelpTeam That doesn’t help my bank account today. If you feel it’s acceptable to leave someone without any money & say oh it will take 3-5 working days then shame on you If we are late with a payment we are bombarded with calls texts emails message through app! Virgin in my area now!

@ChrisSharples20 @SkyHelpTeam I sent a tweet early afternoon! I’m at the hospital with a very sick friend & because of their incompetence have been left without any money. If it wasn’t so serious it would be laughable! Nearly 30 years as a sky customer & they don’t care

@SkyHelpTeam I had an email Monday saying my bill hadn’t been paid. Strange as I pay by DD. I paid online by card but the DD had gone out. I’m now £70 short in my bank account & been put in an unauthorised overdraft! Customer for 30 years! Not happy

@dalejohntranter @SkyUK No chance mate. It's all about the new customer not loyal ones. Happens every where

@aj_Horsham @SkyHelpTeam Is that after they fix high speed broadband and increasing monthly package costs and a phone line that by time you’ve negotiated it you’ve forgotten why you called up 🙄

@SkyUK @bt_uk @BTCare neither can I! BT has driven me mad after 1 month of nightmare service.

@LouiseThorogood @SkyUK Having put my point across to @SkyUK I found the operator very polite and amenable. I had my query resolved within 10 minutes achieving an upgrade which I was very pleased with. Hopefully @LouiseThorogood you will experience the same customer service from #SkyUK 🤞🤞🤞

Top class customer service from @SkyUK pleasant helpful staff who value long term customer loyalty. Thank you 👍👍👍

This is how you do customer service, @BTCare. Will drop you a message shortly, @SkyUK!

Terrible service from @SkyHelpTeam my hard drive has gone and because I work Monday to Friday I have to pay £15 premium for a Saturday call out! So a multimillion company don’t realise people work during the week! #disgusting

@SkyUK 8 days now trying to get someone competent enough to sort my home move, truly awful customer service

@SkyHelpTeam hi how do we cancel out pathetic fibre

@SkyHelpTeam Hi Sky. Seem to be having an issue with my broadband connection in Burgess Hill (Leylands Park). Is this a known fault? Been over 24 hours.

@virginmedia Hi MK, @virginmedia I've done all checks, status checks etc .... it's simply poor delivery of service. Is NOT my issue this is @virginmedia fault. There's time to sort it out & start providing good #CustomerService I see @SkyUK have commented, let's see what they have to say.

Fed up with calling @virginmedia & wasting my time. #CustomerService needs to rapidly improve or will cancel as contract failed by supplier & then return to @SkyUK All neighbours told WiFi boosters free by direct sales BUT told at install have to pay!? Complaint to @Ofcom ?

Sadly, after less than month with @virginmedia thinking of returning to @SkyUK , not necessarily because of services but due to appalling #CustomerService Also, cabled #broadband is consistently v poor. - mis-sold by direct salesman - mess left by install team - services poor

Nice of @BTCare to make my broadband even slower now I've put in a cancellation order. Can't even stream music without it buffering this morning! Glad I'm leaving your dire service. Let's hope everything will be better with @SkyUK #superhighspeedmyarse #itwasbetterwithdialup

@SkyUK Hi yes I’m going to pm you now virgin is so shit it’s unreal

@SkyUK finding it odd that since sky fibre came out I’ve had issues with my internet connection on sky Q. That’s one way to get us to buy it hey??…

Hi @SkyHelpTeam are there Fibre Broadband issues in Burgess Hill? Or is it just us? No connection for about 30mins now

Another company to add to my TERRIBLE customer service list. Been on hold to @SkyHelpTeam for 45 minutes!

United lose so obviously @SkySports #mnf spend 40mins talking about @ManUtd problems and not how good @SpursOfficial were!! Analyse the game then talk about the pros and cons of the teams.

Thanks @SkyUK for totally spoiling a movie experience y say a movie is ready to watch when half way thru it stops and says needs to download totally shit service I’ll be cancelling tomo #ripoff

@SkyUK 90% of the time I can’t watch tv because this always happens. Tried calling and asking for help but the same shit advice is given and nothing works. Never had trouble before I got sky Q. Absolute piss take. This has been on going for over 6 months now! Disgraceful.

@SkyHelpTeam I’m looking forward to Sky providing the service I am paying through the nose for. #poorservice #broadband #virginmedia

@SkyHelpTeam Do you actually ever help anyone or do you divert to others? How about you actually help me, would that be too much to ask.?

@SkyHelpTeam I explain we have no internet and your help team tell me to Facebook Mess. Sky Help Team...if only I had internet...3 days after your engineers visit it’s worse than ever. We have Sky TV, Broadband, phoneline and 3 mobile contracts and I am very close to cancelling.

@SkyHelpTeam I’m so glad you are happy. How about replying to my tweet where I ask you if there is a connectivity problem in Hove. The engineer was here on Monday, since then things have declined further. Our internet keeps cutting out.

@SkyHelpTeam Intermitant Internet today after the engineers visit yesterday. Is there a connectivity issue in Hove?

@UKTV @virginmedia Moved landline & broadband to @SkyUK yesterday & having #SkyQ installed tomorrow, plus they’ve saved us over £50 per month. Still not surprised at the rudeness of @virginmedia ‘customer service’ (laughable) when we called to give notice, showed their true colours there!!!

@SkyHelpTeam hi my fibre is down again since lastnight

@struthseeker72 @SkySportsPL @SkySports Def pen. This is where VAR falls down.

@johndcuthbert @SkyHelpTeam Problem is they said that they send everything confirming it by email and have cooling off period so technically even if didnt explain on phone they have me hostage! 🙈 Last time I make any changes! 18 months and whole thing getting cancelled.

@GhanaMancity @SundaySupp @SkySports @neilashton_ @johncrossmirror @SamWallaceTel @Ian_Ladyman_DM Goal was correctly ruled out coz of the change in law about handball. VAR is only checking "clear and obvious errors" and "serious missed incidents" not every challenge

@SkyHelpTeam Forget it. I'm just going to phone up and cancel, this is beyond a joke now.

@hollycammidge @SkyHelpTeam If they didn’t explain it on the phone they have to cancel it as you did not agree to the 18 month contract. I had the same issue.

horrible ***** *****!! 🤬 bet nothing gets done about it either as Liverpool seem to shit out golden nuggets lately 🙄😡!! #scum #LiverpoolFC #Southampton #SkySports

@SkyHelpTeam Sky box replaced 2 weeks ago due to fault, already broken, can't send engineer for over a week, or send replacement box. Imagine if Netflix was down for a week, and Sky is double the price. Very poor.

@MHforMen @SkySportsPL @SkySports But he did see it, he was looking straight at the incident and didn’t give it, therefore it was a clear and obvious error and should have been overturn

@SkyUK your installation guy arrived Thursday. Said he couldn't install TV and would be sending "Swat team" over the same day or by latest Friday. Today is Sunday and radio silence. Can you make sure were not paying for this + fix asap

@SkyHelpTeam @SkySports The link I was sent last night for support this morning doesn't work. Please advice further.