Sky

Sky Outage Report in Basingstoke, Hampshire, England

Some problems detected

Users are reporting problems related to: internet, tv and wi-fi.

Sky offers satellite television service as well as broadband internet and home phone service. Sky also operates a pay-TV service, including the Sky Sports channel which broadcasts Premier League games, which are also availble on the Sky Go video streaming service.

Problems in the last 24 hours in Basingstoke, England

The chart below shows the number of Sky reports we have received in the last 24 hours from users in Basingstoke and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Sky Outage Chart in Basingstoke, Hampshire, England 11/25/2025 04:15

November 25: Problems at Sky

Sky is having issues since 05:40 AM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Sky users through our website.

  1. Internet (61%)

    Internet (61%)

  2. TV (15%)

    TV (15%)

  3. Wi-fi (13%)

    Wi-fi (13%)

  4. Total Blackout (6%)

    Total Blackout (6%)

  5. E-mail (3%)

    E-mail (3%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Basingstoke, Hampshire, England

The most recent Sky outage reports came from the following cities: Yateley, Wokingham, Basingstoke and Thatcham.

Loading map, please wait...
City Problem Type Report Time
United KingdomYateley TV
United KingdomWokingham TV
United KingdomWokingham TV
United KingdomWokingham Wi-fi
United KingdomYateley Internet
United KingdomBasingstoke TV

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Sky Issues Reports Near Basingstoke, England

Latest outage, problems and issue reports in Basingstoke and nearby locations:

  • RonRuttle ron ruttle (@RonRuttle) reported from Lindford, England

    @SkyHelpTeam can we have an update on the broadband issues in gu35 area

  • rubbatiti karsh davey (@rubbatiti) reported from Thatcham, England

    @indiejungle @SkySports WSL games are on the red button which even my mum can get on her TV. And to be fair that's as good as can be expected as the standard is poor. Any shot on target has a reasonable chance of going in because of the standard of goalkeeping. As per the spurs keeper yesterday

  • Denwazza Denise Gover (@Denwazza) reported from Alton, England

    @Lewis47234913 @SkyHelpTeam Don’t bother. I’m 7-8 weeks in waiting for super fast broadband and we’ve had no internet in all that time. Customer service keep telling me it’s open reach but no one is connecting us. 5 children, (3 school age) and 1 adult working at home and no internet at all.

  • TheTomothy Tom Hogan (@TheTomothy) reported from Basingstoke, England

    @virginmedia better have a good explanation for this but likely this will never be answered and all my years of bills and loyalty mean absolutely sod all. @bt_uk and @SkyHelpTeam Any good deals on broadband? And can you promise you wont vandalise my home & connection randomly?

  • slove406 Stephen (@slove406) reported from Newbury, England

    @SkyHelpTeam Have already tried all this several times and still no joy, the problem looks like it’s to do with the line itself not the equipment.

  • Varcs Paul Varcoe (@Varcs) reported from Odiham, England

    @SkyHelpTeam I have been on the phone for an hour. It doesn't work and they have called an engineer for tomorrow. Not happy. 24 hours no work and no home schooling possible.

  • paulhavard Paul Havard (@paulhavard) reported from Tadley, England

    What is the point of buying @SkySports especially @SkyFootball when there's **** all football ever on? 👎🏻

  • p4yno David (@p4yno) reported from Wokingham, England

    The Sky Q remote control is simply terrible 😣 is there a way you can use the old remote control? @SkyUK

  • MattBaileyUK Matt Bailey (@MattBaileyUK) reported from Old Basing and Lychpit, England

    @SkyHelpTeam Broadband has been out since midnight, Sky checking tool says there's an outage in our area, but has no details - is there any way to see more (maybe an ETA)? Earlier the general service status said there was a problem but that seems to have cleared up.

  • matthew_ripton Matthew Ripton (@matthew_ripton) reported from Basingstoke, England

    @SkyHelpTeam I’ve just had to spend £33 on extra data for kids phones to do homework due to constant broadband dropping due to outages. This is week three!!! Thanks Sky, maybe you should be shouting at BT open reach to fix the problem so we can work at home #frustrated

  • ScottElliott10 Scott Elliott (@ScottElliott10) reported from Thatcham, England

    @SkyHelpTeam Loss of connection means no TV without aerial. Contended or slow connection will mean jittery poor quality connection or waiting for it to buffer.

  • rubbatiti karsh davey (@rubbatiti) reported from Thatcham, England

    @MrJJuK @SkySports @SkySportsNews 100%. They can employ someone to do that. Block them, report them to twitter /Instagram/ police. They would have at least done their bit. Instead, it's sound bites. "we are against online abuse". Unless you are an idiot we all are

  • ohheeyitshollie Hollie ✨ (@ohheeyitshollie) reported from Alton, England

    @Neddrs @SkyHelpTeam @Ofcom See, I've been with sky for 12 years and had maybe three outages in that time. I get that we're in less than ideal situations, and that it takes a while to get to the bottom of it. But the lack of communication is where they severely let customers down. Especially right now!

  • RonRuttle ron ruttle (@RonRuttle) reported from Lindford, England

    @SkyHelpTeam Need to change your name and remove the help part.useless doesn't come near to what a lack of help you have been.

  • rubbatiti karsh davey (@rubbatiti) reported from Thatcham, England

    @ChrismanSpurs The worst kind of awful. What on earth is going on at @SkySports?

  • matthew_ripton Matthew Ripton (@matthew_ripton) reported from Basingstoke, England

    @SkyHelpTeam I’m speaking with sky technical most days, they cannot tell me when it will be fixed. However after one month of broken broadband I can leave my contract with sky. That’s really not helpful ! I expect the service fixed.

  • westolian Adrian Scott (@westolian) reported from Yateley, England

    @PRITCHNEWS @SkySports Yes he did - he feigned the “injury” and stayed down during the review - Pathetic display and the ref fell for it so, I guess it worked.

  • wolfdragon76 GODOFTHUNDER (@wolfdragon76) reported from Thatcham, England

    @SkyHelpTeam can you please tell me why your “help & support” team; are not open right now?

  • slove406 Stephen (@slove406) reported from Newbury, England

    @SkyHelpTeam Thanks, like I’ve already said I don’t have the account details so can’t check connection. I have tried all of the simple troubleshooting steps and is still not working. We have had a sky broadband connection for nearly a year with no problems.

  • ollie_bevington Ollie Bevington (@ollie_bevington) reported from Littleton and Harestock, England

    @SkyHelpTeam No explanation given and I’ve been offered 22nd September for the next available slot. Extremely disappointing service.

Sky Issues Reports

Latest outage, problems and issue reports in social media:

  • DavidFinch1973 David Finch (@DavidFinch1973) reported

    @SkyHelpTeam Still not working tried numerous times

  • deablosantos James Dougal Actor (@deablosantos) reported

    @SkyHelpTeam any reason why the broadband is down? Can someone fix this? All tests seem clear.

  • woofdog782 Woofdog78 (@woofdog782) reported

    @SkyHelpTeam not any customer booked online to watch on roku Went through security check on bank etc and showing as pending £20 but cannot access any live boxing and on the box office website not even any evidence that I’ve paid despite it showing on my bank pending

  • BenjxminWild Ben Wild (@BenjxminWild) reported

    @JaymieC89 @SkyHelpTeam Yeah need need to mention this work around! Terrible service.

  • BenjxminWild Ben Wild (@BenjxminWild) reported

    @LeithMonz @SkyHelpTeam Terrible service!

  • darkseptate66 darkseptatefungi (@darkseptate66) reported

    @SkyHelpTeam trying to watch boxing on my laptop. Internet connection is fine, other streaming services perfect pic quality, Sky Sport Box Office is pixelated and blurry. have had this issue each time I pay and it's so annoying. Hard to enjoy and feel ripped off. Any resolution?

  • deablosantos James Dougal Actor (@deablosantos) reported

    @SkyHelpTeam Hi Chloe, my ten minute wait is now 35 minutes. Sky customer service needs some attention

  • deablosantos James Dougal Actor (@deablosantos) reported

    @SkyHelpTeam hi, I held on the phone just now for 40mins. Before that it was 15mins that’s an hour I won’t get back. Why is your customer so piss poor?

  • ITFCphonein Town Fan 🐴⚽️💙 (@ITFCphonein) reported

    @SkyHelpTeam If I could order in the first place it'd ******* help!

  • bertbroadbent Bert Broadbent (@bertbroadbent) reported

    @SkyHelpTeam getting ppv_2000 error when I try to sign in. Have purchased the fight, would love some help👍🏻