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Sky Outage Report in Basingstoke, Hampshire, England

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The latest reports from users having issues in Basingstoke come from postal codes RG21.

Sky offers satellite television service as well as broadband internet and home phone service. Sky also operates a pay-TV service, including the Sky Sports channel which broadcasts Premier League games, which are also availble on the Sky Go video streaming service.

Problems in the last 24 hours in Basingstoke, England

The chart below shows the number of Sky reports we have received in the last 24 hours from users in Basingstoke and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Sky Outage Chart in Basingstoke, Hampshire, England 01/15/2026 00:50

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Most Reported Problems

The following are the most recent problems reported by Sky users through our website.

  1. Internet (51%)

    Internet (51%)

  2. TV (27%)

    TV (27%)

  3. Wi-fi (11%)

    Wi-fi (11%)

  4. Total Blackout (6%)

    Total Blackout (6%)

  5. Phone (3%)

    Phone (3%)

  6. E-mail (2%)

    E-mail (2%)

Live Outage Map Near Basingstoke, Hampshire, England

The most recent Sky outage reports came from the following cities: Thatcham, Hook, Basingstoke, Wokingham, Bordon, Fleet and Yateley.

Loading map, please wait...
City Problem Type Report Time
United KingdomThatcham Internet
United KingdomHook Internet
United KingdomBasingstoke TV
United KingdomThatcham TV
United KingdomWokingham TV
United KingdomBasingstoke Wi-fi

Community Discussion

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Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Sky Issues Reports Near Basingstoke, England

Latest outage, problems and issue reports in Basingstoke and nearby locations:

  • matthew_ripton Matthew Ripton (@matthew_ripton) reported from Basingstoke, England

    @SkyHelpTeam I’ve just had to spend £33 on extra data for kids phones to do homework due to constant broadband dropping due to outages. This is week three!!! Thanks Sky, maybe you should be shouting at BT open reach to fix the problem so we can work at home #frustrated

  • Denwazza Denise Gover (@Denwazza) reported from Alton, England

    @Lewis47234913 @SkyHelpTeam Don’t bother. I’m 7-8 weeks in waiting for super fast broadband and we’ve had no internet in all that time. Customer service keep telling me it’s open reach but no one is connecting us. 5 children, (3 school age) and 1 adult working at home and no internet at all.

  • _TheEvertonIAN Ian McSimm (@_TheEvertonIAN) reported from Whitehill, England

    The irony is on a drier pitch I don’t think he gets the momentum to put him down. #Núñez #LIVCRY #SkySports

  • Loafite Tony Phillips (@Loafite) reported from Basingstoke, England

    @SkyHelpTeam hope all is well, @virginmedia have just increased my bill again for broadband (£32 increase per month in the last 10 months, disgraceful) are there any deals for a Sky customer for broadband?

  • ACavanagh78 Angela Cavanagh (@ACavanagh78) reported from Basingstoke, England

    After 18 years as a loyal @SkyUK TV customer I have cancelled my subscription. I'd finally had enough after spending hours being messed around by Sky customer services. No attempt was made to retain my custom so I will be going elsewhere and taking my 4 mobile contracts with me

  • slove406 Stephen (@slove406) reported from Newbury, England

    @SkyHelpTeam Have already tried all this several times and still no joy, the problem looks like it’s to do with the line itself not the equipment.

  • rubbatiti karsh davey (@rubbatiti) reported from Thatcham, England

    @MrJJuK @SkySports @SkySportsNews 100%. They can employ someone to do that. Block them, report them to twitter /Instagram/ police. They would have at least done their bit. Instead, it's sound bites. "we are against online abuse". Unless you are an idiot we all are

  • rubbatiti karsh davey (@rubbatiti) reported from Thatcham, England

    @ChrismanSpurs The worst kind of awful. What on earth is going on at @SkySports?

  • slove406 Stephen (@slove406) reported from Newbury, England

    @SkyHelpTeam Thanks, like I’ve already said I don’t have the account details so can’t check connection. I have tried all of the simple troubleshooting steps and is still not working. We have had a sky broadband connection for nearly a year with no problems.

  • drnickyoung Dr Nick (@drnickyoung) reported from Thatcham, England

    @SkyHelpTeam Yes but that’s the point, the local outage shown when I check on your site is NOT local, it is 400 miles away. What I would@like is a report, or some update, any info, on the issue affecting RG19 / RG18

  • OzMaliphant Oz Maliphant ☀️⚡️🚗🚀🛰🌍💚 (@OzMaliphant) reported from Bordon, England

    @SkyUK Finally. Does SkyStream support 4k? Can I get rid of the silly boxes and just use my Smart TVs apps or my Xbox/a PlayStation?

  • drnickyoung Dr Nick (@drnickyoung) reported from Thatcham, England

    @SkyHelpTeam Yes but that’s the point, let me reiterate, I go through the checks & says all is good my end, but your site shows an issue. The issue shown on your site is NOT local, it is 400 miles away. Really, something in Scotland is affecting Berkshire?

  • p4yno David (@p4yno) reported from Wokingham, England

    The Sky Q remote control is simply terrible 😣 is there a way you can use the old remote control? @SkyUK

  • MattBaileyUK Matt Bailey (@MattBaileyUK) reported from Old Basing and Lychpit, England

    @SkyHelpTeam Broadband has been out since midnight, Sky checking tool says there's an outage in our area, but has no details - is there any way to see more (maybe an ETA)? Earlier the general service status said there was a problem but that seems to have cleared up.

  • DaddyBav 𝗗𝗮𝗿𝗲𝗻 𝗕𝗮𝘃𝗶𝘀𝘁𝗲𝗿 (𝗕𝗮𝘃𝘆) 🏒⚽️🎧🎤 (@DaddyBav) reported from Basingstoke, England

    @SkyHelpTeam really slow to Jon existent internet in RG22 Basingstoke. Any issues?

  • bowerhe Helena (@bowerhe) reported from Wokingham, England

    @SkyHelpTeam hi, I haven't been able to use my mobile data for about a week now - can make calls and text but no Internet. Is there a known issue at the moment with the network? Tried all the troubleshooting on my phone but it's still not working.

  • ollie_bevington Ollie Bevington (@ollie_bevington) reported from Littleton and Harestock, England

    @SkyHelpTeam No explanation given and I’ve been offered 22nd September for the next available slot. Extremely disappointing service.

  • matthew_ripton Matthew Ripton (@matthew_ripton) reported from Basingstoke, England

    @SkyHelpTeam I’m speaking with sky technical most days, they cannot tell me when it will be fixed. However after one month of broken broadband I can leave my contract with sky. That’s really not helpful ! I expect the service fixed.

  • Carpente7Paul Paul Carpenter (@Carpente7Paul) reported from Shinfield, England

    Why have @SkySports got the NBA finals on YouTube TV with such poor presenters & commentary. Where have ABC/TNT gone? Got 3 guys sat up in the rafters. I’m surprised they can even see the action they are so far away. Pathetic coverage 😡

  • ScottElliott10 Scott Elliott (@ScottElliott10) reported from Thatcham, England

    @SkyHelpTeam Loss of connection means no TV without aerial. Contended or slow connection will mean jittery poor quality connection or waiting for it to buffer.

Sky Issues Reports

Latest outage, problems and issue reports in social media:

  • jcb0403 James Bennett (@jcb0403) reported

    @cdurant92 @SkyHelpTeam Did you get anywhere on the phone? I’ve been having the same issue, can’t get the app to run at all on my ps5

  • hansappz Hans (@hansappz) reported

    @SkyHelpTeam I call my landline on my phone, from 2 numbers, I call my landline from another landline, from many other family members phones, and it rings with no problem to the internet. The scammers call, phone rings, lights on router go yellow. So they do have the power.

  • sophb66 soph v. 9669 (@sophb66) reported

    @SkyHelpTeam Why did nobody reply to me for 17 hours ? But you replied to other customers and I only took me to threaten making a complaint did you actually bother replying

  • _walliams Sam (@_walliams) reported

    @SkyHelpTeam Hi Jason, my broadband is still down since yesterday.. no luck so far.

  • AnneTicehurst Anne Ticehurst (@AnneTicehurst) reported

    @SkyHelpTeam I swapped to Sky Mobile from Three this week. You transferred my number. When I call someone, the recipient sees the correct number. But when I text someone, the recipient sees a different,incorrect number. How do I fix this?

  • RawsonMelissa Melissa Tolley (@RawsonMelissa) reported

    @SkyHelpTeam @SkyUK my husband has just been discriminated by your staff member Evelyn asked to speak to the disabled department as my husband struggles to use the TV remote due to medical. point blank refused help and to transfer us. Refused to let us speak to anyone else

  • profpopcorn Professor Popcorn (@profpopcorn) reported

    @SkyHelpTeam Thanks for that. Any idea when a fix will happen ? It looks like people have been complaining about this for months

  • Itsali162 Magic Wrld (@Itsali162) reported

    @SkyHelpTeam I pre ordered the new iPhone 14 pro max.its not coming in my orders section.The order is confirmed.Its been a while since I heard back from sky regarding my pre order. Please help me with when it's going to arrive and why its can't i see it in my orders section.

  • sporrington KS (@sporrington) reported

    @SkyHelpTeam Just got Sky Q, no apps on our box...have tried all the solutions on your website /forum and nothing works. Tried refreshing software but doesn't download. Get message saying no connection to broadband, but when I check box says good connection. Help!

  • hansappz Hans (@hansappz) reported

    @SkyHelpTeam It's fine. I don't need scam help and advise. The most that happens is my internet disconnects for 2 mins when they call. I can live with that. Thank you for trying to help. I'm just trying to make people aware