Sky Outage Report in Basingstoke, Hampshire, England
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The latest reports from users having issues in Basingstoke come from postal codes RG21.
Sky offers satellite television service as well as broadband internet and home phone service. Sky also operates a pay-TV service, including the Sky Sports channel which broadcasts Premier League games, which are also availble on the Sky Go video streaming service.
Full Outage Map
E-mailProblems in the last 24 hours in Basingstoke, England
The chart below shows the number of Sky reports we have received in the last 24 hours from users in Basingstoke and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Sky. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Sky users through our website.
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Internet (46%)
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TV (30%)
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Wi-fi (13%)
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Total Blackout (5%)
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Phone (3%)
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E-mail (2%)
Live Outage Map Near Basingstoke, Hampshire, England
The most recent Sky outage reports came from the following cities: Bordon, Newbury, Basingstoke, Yateley, Fleet, Thatcham and Wokingham.
| City | Problem Type | Report Time |
|---|---|---|
 Bordon |
TV | |
| Newbury |
TV | |
| Basingstoke |
Wi-fi | |
| Yateley |
Internet | |
| Basingstoke |
Wi-fi | |
| Fleet |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Sky Issues Reports Near Basingstoke, England
Latest outage, problems and issue reports in Basingstoke and nearby locations:
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Tom Hogan
(@TheTomothy) reported
from
Basingstoke, England
@virginmedia better have a good explanation for this but likely this will never be answered and all my years of bills and loyalty mean absolutely sod all. @bt_uk and @SkyHelpTeam Any good deals on broadband? And can you promise you wont vandalise my home & connection randomly?
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Matthew Ripton
(@matthew_ripton) reported
from
Basingstoke, England
@SkyHelpTeam I’ve just had to spend £33 on extra data for kids phones to do homework due to constant broadband dropping due to outages. This is week three!!! Thanks Sky, maybe you should be shouting at BT open reach to fix the problem so we can work at home #frustrated
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Paul Carpenter
(@Carpente7Paul) reported
from
Shinfield, England
Why have @SkySports got the NBA finals on YouTube TV with such poor presenters & commentary. Where have ABC/TNT gone? Got 3 guys sat up in the rafters. I’m surprised they can even see the action they are so far away. Pathetic coverage 😡
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Hollie ✨
(@ohheeyitshollie) reported
from
Alton, England
@Neddrs @SkyHelpTeam @Ofcom See, I've been with sky for 12 years and had maybe three outages in that time. I get that we're in less than ideal situations, and that it takes a while to get to the bottom of it. But the lack of communication is where they severely let customers down. Especially right now!
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Scott Elliott
(@ScottElliott10) reported
from
Thatcham, England
@SkyHelpTeam Loss of connection means no TV without aerial. Contended or slow connection will mean jittery poor quality connection or waiting for it to buffer.
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David
(@p4yno) reported
from
Wokingham, England
The Sky Q remote control is simply terrible 😣 is there a way you can use the old remote control? @SkyUK
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Matthew Ripton
(@matthew_ripton) reported
from
Basingstoke, England
@SkyHelpTeam I’m speaking with sky technical most days, they cannot tell me when it will be fixed. However after one month of broken broadband I can leave my contract with sky. That’s really not helpful ! I expect the service fixed.
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Denise Gover
(@Denwazza) reported
from
Alton, England
@Lewis47234913 @SkyHelpTeam Don’t bother. I’m 7-8 weeks in waiting for super fast broadband and we’ve had no internet in all that time. Customer service keep telling me it’s open reach but no one is connecting us. 5 children, (3 school age) and 1 adult working at home and no internet at all.
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Adrian Scott
(@westolian) reported
from
Yateley, England
@PRITCHNEWS @SkySports Yes he did - he feigned the “injury” and stayed down during the review - Pathetic display and the ref fell for it so, I guess it worked.
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Stephen
(@slove406) reported
from
Newbury, England
@SkyHelpTeam Thanks, like I’ve already said I don’t have the account details so can’t check connection. I have tried all of the simple troubleshooting steps and is still not working. We have had a sky broadband connection for nearly a year with no problems.
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karsh davey
(@rubbatiti) reported
from
Thatcham, England
@MrJJuK @SkySports @SkySportsNews 100%. They can employ someone to do that. Block them, report them to twitter /Instagram/ police. They would have at least done their bit. Instead, it's sound bites. "we are against online abuse". Unless you are an idiot we all are
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Helena
(@bowerhe) reported
from
Wokingham, England
@SkyHelpTeam hi, I haven't been able to use my mobile data for about a week now - can make calls and text but no Internet. Is there a known issue at the moment with the network? Tried all the troubleshooting on my phone but it's still not working.
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ron ruttle
(@RonRuttle) reported
from
Lindford, England
@SkyHelpTeam Need to change your name and remove the help part.useless doesn't come near to what a lack of help you have been.
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Ollie Bevington
(@ollie_bevington) reported
from
Littleton and Harestock, England
@SkyHelpTeam No explanation given and I’ve been offered 22nd September for the next available slot. Extremely disappointing service.
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Stephen
(@slove406) reported
from
Newbury, England
@SkyHelpTeam Have already tried all this several times and still no joy, the problem looks like it’s to do with the line itself not the equipment.
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Paul Havard
(@paulhavard) reported
from
Tadley, England
What is the point of buying @SkySports especially @SkyFootball when there's **** all football ever on? 👎🏻
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ron ruttle
(@RonRuttle) reported
from
Lindford, England
@SkyHelpTeam can we have an update on the broadband issues in gu35 area
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karsh davey
(@rubbatiti) reported
from
Thatcham, England
@ChrismanSpurs The worst kind of awful. What on earth is going on at @SkySports?
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𝗗𝗮𝗿𝗲𝗻 𝗕𝗮𝘃𝗶𝘀𝘁𝗲𝗿 (𝗕𝗮𝘃𝘆) 🏒⚽️🎧🎤
(@DaddyBav) reported
from
Basingstoke, England
@SkyHelpTeam really slow to Jon existent internet in RG22 Basingstoke. Any issues?
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Matt Bailey
(@MattBaileyUK) reported
from
Old Basing and Lychpit, England
@SkyHelpTeam Broadband has been out since midnight, Sky checking tool says there's an outage in our area, but has no details - is there any way to see more (maybe an ETA)? Earlier the general service status said there was a problem but that seems to have cleared up.
Sky Issues Reports
Latest outage, problems and issue reports in social media:
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Jen Furby- Mugnate
(@The_X_Stitcher) reported
35 MINUTES AND I WAS TRANSFERRED TO THE ******* ROI DEPARTMENT. @SkyHelpTeam WTF?!?!?!
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Scotty Bunker
(@BunkerScotty) reported
@SkyHelpTeam @SkyUK not happy how a complaint has been handled and the call I just spent 15+ minutes trying to explain the issue!No internet,limited TV due to your issue for over a week causing me to be unable to work for 3 days and goodwill is capped to £10.Can I ask some Q’s?
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Matty Davies
(@MattyDavies98_) reported
@SkyHelpTeam Hi Team, no/sporadic internet connection in Doncaster for 3 days. No indication of any issues online, router has been reset multiple times - any ideas please?
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moonpunk
(@moonpunk) reported
Have been paying @btsport £36.49 a month and only allowed to watch on my main Sky box for the last few years! @SkyUK Engineer has just been and arranged for me to buy BT Sport through Sky for £24.99 a month and it works across ALL of my Sky boxes! WTF BT?!
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Danny Fowler
(@dannyfowler94) reported
@SkyHelpTeam Hi yes I do I am a sky customer just looking to upgrade my package, I would love to do so but would like to speak to someone in England if possible
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Scotty Bunker
(@BunkerScotty) reported
@SkyHelpTeam I am struggling to speak to anyone to discuss my complaint and issue I had.All is now working but the process of assistance to question charges is still failing.I was without broadband and other Sky services for over a week at the fault of Sky. Need to know who to contact.Thanks
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geoffrey brame
(@geoffreybrame) reported
@SkyHelpTeam Tried that and it has set questions which do not answer my problem and I would like to speak to a human being
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Alan Day
(@alandayironman) reported
@SkyHelpTeam I have paid a debt my mother incurred whilst she was admitted to care home. I cannot speak to anyone to cancel her package adding more stress. Your processes are poor for people who have medical emergencies and simply can’t contact you
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Hayley Lawrence
(@hennessy_hayley) reported
@SkyHelpTeam I’ve emailed to cancel my order and contract. Don’t want to just wait and not have even a estimation given. Can I confirm this has being actioned please?
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Kelly Sanderson
(@kellyking1987) reported
@virginmedia I don’t have a virgin line??? You haven’t connected services! I’m looking at other suppliers. I’m sure @SkyUK wouldn’t treat their vulnerable customers this way.