Sky Outage Report in Basingstoke, Hampshire, England
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The latest reports from users having issues in Basingstoke come from postal codes RG22 and RG21.
Sky offers satellite television service as well as broadband internet and home phone service. Sky also operates a pay-TV service, including the Sky Sports channel which broadcasts Premier League games, which are also availble on the Sky Go video streaming service.
Full Outage Map
E-mailProblems in the last 24 hours in Basingstoke, England
The chart below shows the number of Sky reports we have received in the last 24 hours from users in Basingstoke and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Sky. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Sky users through our website.
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Internet (48%)
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TV (30%)
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Wi-fi (12%)
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Total Blackout (5%)
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Phone (3%)
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E-mail (3%)
Live Outage Map Near Basingstoke, Hampshire, England
The most recent Sky outage reports came from the following cities: Thatcham, Wokingham, Basingstoke, Hook, Bordon and Fleet.
| City | Problem Type | Report Time |
|---|---|---|
 Thatcham |
TV | |
| Wokingham |
Internet | |
| Basingstoke |
Internet | |
| Basingstoke |
Wi-fi | |
| Basingstoke |
Internet | |
| Thatcham |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Sky Issues Reports Near Basingstoke, England
Latest outage, problems and issue reports in Basingstoke and nearby locations:
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Stephen
(@slove406) reported
from
Newbury, England
@SkyHelpTeam Have already tried all this several times and still no joy, the problem looks like it’s to do with the line itself not the equipment.
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Tony Phillips
(@Loafite) reported
from
Basingstoke, England
@virginmedia Thanks @virginmedia perhaps you should be making the effort to get me to stay as a customer. Hopefully @SkyHelpTeam will be able to offer me something more cost effective
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David
(@p4yno) reported
from
Wokingham, England
The Sky Q remote control is simply terrible 😣 is there a way you can use the old remote control? @SkyUK
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𝗗𝗮𝗿𝗲𝗻 𝗕𝗮𝘃𝗶𝘀𝘁𝗲𝗿 (𝗕𝗮𝘃𝘆) 🏒⚽️🎧🎤
(@DaddyBav) reported
from
Basingstoke, England
@SkyHelpTeam really slow to Jon existent internet in RG22 Basingstoke. Any issues?
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Matthew Ripton
(@matthew_ripton) reported
from
Basingstoke, England
@SkyHelpTeam I’ve just had to spend £33 on extra data for kids phones to do homework due to constant broadband dropping due to outages. This is week three!!! Thanks Sky, maybe you should be shouting at BT open reach to fix the problem so we can work at home #frustrated
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Angela Cavanagh
(@ACavanagh78) reported
from
Basingstoke, England
After 18 years as a loyal @SkyUK TV customer I have cancelled my subscription. I'd finally had enough after spending hours being messed around by Sky customer services. No attempt was made to retain my custom so I will be going elsewhere and taking my 4 mobile contracts with me
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Oz Maliphant ☀️⚡️🚗🚀🛰🌍💚
(@OzMaliphant) reported
from
Bordon, England
@SkyUK Finally. Does SkyStream support 4k? Can I get rid of the silly boxes and just use my Smart TVs apps or my Xbox/a PlayStation?
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Tony Phillips
(@Loafite) reported
from
Basingstoke, England
@SkyHelpTeam hope all is well, @virginmedia have just increased my bill again for broadband (£32 increase per month in the last 10 months, disgraceful) are there any deals for a Sky customer for broadband?
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Dr Nick
(@drnickyoung) reported
from
Thatcham, England
@SkyHelpTeam Yes but that’s the point, let me reiterate, I go through the checks & says all is good my end, but your site shows an issue. The issue shown on your site is NOT local, it is 400 miles away. Really, something in Scotland is affecting Berkshire?
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Scott Elliott
(@ScottElliott10) reported
from
Thatcham, England
@SkyHelpTeam Loss of connection means no TV without aerial. Contended or slow connection will mean jittery poor quality connection or waiting for it to buffer.
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Ollie Bevington
(@ollie_bevington) reported
from
Littleton and Harestock, England
@SkyHelpTeam No explanation given and I’ve been offered 22nd September for the next available slot. Extremely disappointing service.
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Helena
(@bowerhe) reported
from
Wokingham, England
@SkyHelpTeam hi, I haven't been able to use my mobile data for about a week now - can make calls and text but no Internet. Is there a known issue at the moment with the network? Tried all the troubleshooting on my phone but it's still not working.
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Denise Gover
(@Denwazza) reported
from
Alton, England
@Lewis47234913 @SkyHelpTeam Don’t bother. I’m 7-8 weeks in waiting for super fast broadband and we’ve had no internet in all that time. Customer service keep telling me it’s open reach but no one is connecting us. 5 children, (3 school age) and 1 adult working at home and no internet at all.
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karsh davey
(@rubbatiti) reported
from
Thatcham, England
@MrJJuK @SkySports @SkySportsNews 100%. They can employ someone to do that. Block them, report them to twitter /Instagram/ police. They would have at least done their bit. Instead, it's sound bites. "we are against online abuse". Unless you are an idiot we all are
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karsh davey
(@rubbatiti) reported
from
Thatcham, England
@ChrismanSpurs The worst kind of awful. What on earth is going on at @SkySports?
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Stephen
(@slove406) reported
from
Newbury, England
@SkyHelpTeam Thanks, like I’ve already said I don’t have the account details so can’t check connection. I have tried all of the simple troubleshooting steps and is still not working. We have had a sky broadband connection for nearly a year with no problems.
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Matthew Ripton
(@matthew_ripton) reported
from
Basingstoke, England
@SkyHelpTeam I’m speaking with sky technical most days, they cannot tell me when it will be fixed. However after one month of broken broadband I can leave my contract with sky. That’s really not helpful ! I expect the service fixed.
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Paul Carpenter
(@Carpente7Paul) reported
from
Shinfield, England
Why have @SkySports got the NBA finals on YouTube TV with such poor presenters & commentary. Where have ABC/TNT gone? Got 3 guys sat up in the rafters. I’m surprised they can even see the action they are so far away. Pathetic coverage 😡
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Ian McSimm
(@_TheEvertonIAN) reported
from
Whitehill, England
The irony is on a drier pitch I don’t think he gets the momentum to put him down. #Núñez #LIVCRY #SkySports
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Dr Nick
(@drnickyoung) reported
from
Thatcham, England
@SkyHelpTeam Yes but that’s the point, the local outage shown when I check on your site is NOT local, it is 400 miles away. What I would@like is a report, or some update, any info, on the issue affecting RG19 / RG18
Sky Issues Reports
Latest outage, problems and issue reports in social media:
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🌸 Laura Love
(@tessbear18) reported
@SkyHelpTeam why won’t you honour a price for BB agreed on Monday, I had to cancel and resubmit order as I cannot have VoIP calls. Staff member transferred my call to another dept. who said they were closed for staff training!! I am frustrated beyond words, hours wasted
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Claire
(@orangatanga73) reported
@SkyHelpTeam How many more times I was working not able to use my mobile! It was a general outage lots of people had the same issue!!! I only know this as I rang someone to look on internet for me I hate this world where you cannot speak to a human being!!!
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Tina
(@tinamattfan) reported
@SkyHelpTeam unable to get through on phone and after 10 years of requesting you have STILL been unable to sort my online access out so how do i get help please?????
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Lou
(@msloureed) reported
@SkyHelpTeam we've had a broadband outage (Harrow area) since Sunday with no updates available of when this is likely to be fixed. Please can we get a response that's not just a copy and paste? I've checked your website already.
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Maryam A
(@Mxrym_Syd) reported
@SkyHelpTeam Iv done this multiple times ,not only will it not allow me to test my internet speed , currently won’t even let me talk to anyone to resolve this issue . After discussing these issues previously with your team the connection will temporarily improve for the best part of 5 minutes
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Rachel Hurst
(@Iamrachh) reported
@SkyHelpTeam Yes I’ve done this already. I upgraded to Superfast broadband recently but the connection is intermittently unstable. It’s extremely frustrating!
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Babs Main
(@Babs101053) reported
@SarahBradders73 @SkyHelpTeam Mines down too I phoned them they confirmed the fault is outside the home and has been passed onto openreach
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Daniel Finch
(@Teofilo2007) reported
@Muner63281124 @SkySports The premier league has never been called the English premier league and can’t be as it’s open to non English teams
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Miss M 🇪🇺🏴
(@MissMcN) reported
@SkyHelpTeam It’s what they “have to say” apparently!! You blame open reach but far as I can see it’s just to cover your own back with APPALLING service. I wouldn’t wish sky broadband on my worst enemy!!! No one gives a 💩DISGUSTING WAY TO TREAT CUSTOMERS TRYING TO WORK!!!
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xJimzy
(@xJimzyy) reported
@MissMcN @SkyHelpTeam @SkyUK If you go to the sky vip app and claim the COD code and message it to me your internet will be fixed as they reward people who interact with the vip program by boosting there place in the line of people looking for assistance and support