Sky Outage Report in Basingstoke, Hampshire, England
Problems detected
Users are reporting problems related to: internet, tv and wi-fi.
The latest reports from users having issues in Basingstoke come from postal codes RG21.
Sky offers satellite television service as well as broadband internet and home phone service. Sky also operates a pay-TV service, including the Sky Sports channel which broadcasts Premier League games, which are also availble on the Sky Go video streaming service.
Full Outage Map
E-mailProblems in the last 24 hours in Basingstoke, England
The chart below shows the number of Sky reports we have received in the last 24 hours from users in Basingstoke and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
January 11: Problems at Sky
Sky is having issues since 07:40 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Sky users through our website.
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Internet (51%)
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TV (27%)
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Wi-fi (11%)
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Total Blackout (6%)
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Phone (2%)
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E-mail (2%)
Live Outage Map Near Basingstoke, Hampshire, England
The most recent Sky outage reports came from the following cities: Basingstoke, Thatcham, Wokingham, Bordon, Hook, Fleet and Yateley.
| City | Problem Type | Report Time |
|---|---|---|
 Basingstoke |
TV | |
| Thatcham |
TV | |
| Wokingham |
TV | |
| Basingstoke |
Wi-fi | |
| Basingstoke |
TV | |
| Basingstoke |
TV |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Sky Issues Reports Near Basingstoke, England
Latest outage, problems and issue reports in Basingstoke and nearby locations:
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ron ruttle
(@RonRuttle) reported
from
Lindford, England
@SkyHelpTeam Need to change your name and remove the help part.useless doesn't come near to what a lack of help you have been.
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Paul Varcoe
(@Varcs) reported
from
Odiham, England
@SkyHelpTeam hi team, my Sky tv box has its light on but I can see nothing on screen. Is there any problems in the RG29 1EB area? Thanks.
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ron ruttle
(@RonRuttle) reported
from
Lindford, England
@SkyHelpTeam can we have an update on the broadband issues in gu35 area
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Adrian Scott
(@westolian) reported
from
Yateley, England
@PRITCHNEWS @SkySports Yes he did - he feigned the “injury” and stayed down during the review - Pathetic display and the ref fell for it so, I guess it worked.
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Hollie ✨
(@ohheeyitshollie) reported
from
Alton, England
@Neddrs @SkyHelpTeam @Ofcom See, I've been with sky for 12 years and had maybe three outages in that time. I get that we're in less than ideal situations, and that it takes a while to get to the bottom of it. But the lack of communication is where they severely let customers down. Especially right now!
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GODOFTHUNDER
(@wolfdragon76) reported
from
Thatcham, England
@SkyHelpTeam can you please tell me why your “help & support” team; are not open right now?
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Mark Lacey
(@Mark_Lacey_1974) reported
from
Wokingham, England
@SkyHelpTeam That webpage is down too, so not much help
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Paul Varcoe
(@Varcs) reported
from
Odiham, England
@SkyHelpTeam I have been on the phone for an hour. It doesn't work and they have called an engineer for tomorrow. Not happy. 24 hours no work and no home schooling possible.
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robson smith
(@robsonsmith_) reported
from
Basingstoke, England
@SkyHelpTeam @SkyHelpTeam Is there a post investigation report for this incident and can we claim compensation for those affected?
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Tom Hogan
(@TheTomothy) reported
from
Basingstoke, England
@virginmedia better have a good explanation for this but likely this will never be answered and all my years of bills and loyalty mean absolutely sod all. @bt_uk and @SkyHelpTeam Any good deals on broadband? And can you promise you wont vandalise my home & connection randomly?
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Chris
(@king_gorack) reported
from
Wokingham, England
@SkyHelpTeam Hi. Is there broadband issues in GU22 area? It’s dropped out on me 10+ times today (router shows orange light for internet) and then reconnects a few mins later. When it works the speed is fine it’s the reliability that is the problem.
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Paul Havard
(@paulhavard) reported
from
Tadley, England
What is the point of buying @SkySports especially @SkyFootball when there's **** all football ever on? 👎🏻
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Tadiwa
(@MushTadi) reported
from
Wokingham, England
@SkyHelpTeam WiFi is down, are you fixing the issue?
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Sam
(@angryatcoop) reported
from
Basingstoke, England
@SkyHelpTeam This hasn’t helped at all my problem is not even an option.
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karsh davey
(@rubbatiti) reported
from
Thatcham, England
@CrippyCooke @AaronSpenner @SkySports I'm no fan of women's football, the standard is poor IMO, but the replies on here are embarrassing. Not even relevant to the article.
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karsh davey
(@rubbatiti) reported
from
Thatcham, England
@indiejungle @SkySports WSL games are on the red button which even my mum can get on her TV. And to be fair that's as good as can be expected as the standard is poor. Any shot on target has a reasonable chance of going in because of the standard of goalkeeping. As per the spurs keeper yesterday
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Matt Roberts
(@mattrobertsCFC) reported
from
Wokingham, England
Poor quality streamed fight on SKY Box office through Virgin Media. Still an issue, been glitchy all night..... disappointed not clear for main event.... Will be complaining and demanding a refund @virginmedia @SkySportsBoxing @SkySports #skyboxoffice #virginmedia #AnthonyJoshua
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Ed Ives-Wara CMgr MCMI
(@ediveswara) reported
from
South Warnborough, England
@SkyHelpTeam This has been happening all day saying cannot connect to server. What’s the eta on a fix. #sky #skyhelpteam @SkyHelpTeam
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Dan Rose
(@_DanRose_) reported
from
Wokingham, England
@SkyHelpTeam Internet has been down for the last 24hrs, hearing stories it's affecting the Wokingham, RG41 area, any news?
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Matt Bailey
(@MattBaileyUK) reported
from
Old Basing and Lychpit, England
@SkyHelpTeam Broadband has been out since midnight, Sky checking tool says there's an outage in our area, but has no details - is there any way to see more (maybe an ETA)? Earlier the general service status said there was a problem but that seems to have cleared up.
Sky Issues Reports
Latest outage, problems and issue reports in social media:
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Kris Reed
(@KrisRee37648640) reported
@SkySports Lol hes not a bad manager just not good enough for utd simple
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jenni quinn
(@eragonone) reported
@SkyHelpTeam are we having any problems in Wigan and surrounding area...ive got very poor connection....ive noticed this over the last few day
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🎮 Atreyeu🕹️ 🌱Plant Overlord🌵
(@Atreyeu_) reported
@BearB00_ @SkyHelpTeam More like money-grabbing Any avenue to cancel or downgrade your package is met with a brick wall you can't proceed past. Signing up or upgrading? Instant support. It says a lot
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Cp.Av
(@CpAv11) reported
@JIMWILS53245317 @SkySports Bet you support Arsenal
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Pete Bowcock
(@oldskullteam) reported
@SkyHelpTeam So there’s no estimated fix time? Unreal.
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Sirus
(@Auroken) reported
@SkyHelpTeam Never been able to get those details to work on my phone, has to set all up manually, every other phone i've set up worked fine.
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Rob Bunting
(@BuntingsWorld) reported
from
Ingoldisthorpe, England
That Ref Watch feature on @SkyFootball @SkySportsWSL @SkySports has to be one of the worst features on TV. Who on earth thought video analysing ref mistakes would be good TV?! Next weeks feature on Sky... "why is there a shortage of refs & what to do about it" #LoveTheWhistle
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Salt'N'Shake
(@saltstar666) reported
@SkyHelpTeam moving house in a few weeks and looking at taking out TV and BBand as a new customer. Deals online always seem to add Netflix at £4 extra...I already have that but can't remove from my basket. Is that cost in addition to my NF subscription or does it replace it?
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Lad-Dad
(@James_TheLadDad) reported
Amazing customer service from @SkyUK after my internet went down last night. They managed to send over someone from outreach to fix the faulty line this morning. As I work from home this really saved the day! 👏 #customerservice #workingfromhome #Thanks
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OnThe308
(@OnThe308) reported
Hi @SkyHelpTeam Can i ask why your mobile coverage is so bad when travelling on @Se_Railway barely get one or two bars.