Virgin Media Outage Report in Shepley, Kirklees, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Shepley, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Shepley and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (41%)
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TV (35%)
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Wi-fi (11%)
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Total Blackout (9%)
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E-mail (3%)
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Phone (1%)
Live Outage Map Near Shepley, Kirklees, England
The most recent Virgin Media outage reports came from the following cities: Halifax, Batley, Barnsley, Dewsbury, Sheffield, Wakefield, Huddersfield, Heckmondwike and Liversedge.
| City | Problem Type | Report Time |
|---|---|---|
 Halifax |
Wi-fi | |
| Batley |
Total Blackout | |
| Halifax |
Internet | |
| Barnsley |
Internet | |
| Halifax |
||
| Dewsbury |
TV |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Shepley, England
Latest outage, problems and issue reports in Shepley and nearby locations:
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Rev dave walker
(@Reverand_dave) reported
from
Wakefield, England
@philsid @virginmedia Me either mate. Was surprised actually. Only issue is the line speed was poor as they use the old bt phone lines so gaming ping could be a nightmare. I changed back soon as I could but thier name is mud up here mate
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Kevin Johns
(@Ray_Stubbs) reported
from
Woodlesford, England
@virginmedia been on hold for 2hrs you finally answered and then cut me off. Brilliant customer services!!
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Rev dave walker
(@Reverand_dave) reported
from
Horbury, England
@virginmedia I moved back to virgin in Feb as I had a house move and it wasn't on my new street.Soon as they put it in I switched back to you but it certainly isn't the "always on" service I remember. I've had a new tivo within 2 months. Line issue. And repeated loss of service.All in 6 month
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StuN UK
(@StuN_UK) reported
from
Sheffield, England
@SkyHelpTeam Losing patience waiting for you to contact me about changing my V1 Sky Q box for V2. Fed up with some UHD recordings having software errors. 6 months left on my contract but I’m considering taking a financial hit, terminating it & leaving for @Virginmedia
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Steven Dixon
(@StevenDixon25) reported
from
Barnsley, England
@skytv and @virginmedia you are having a Reyt made tonight, ordered boxing and missed first half hour cause it wouldn’t come on, sound keeps going and now I’ve got some awful sounding crap crowd noises through. Sort it out ffs!!! #WhytePovetkin
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👻🤩DP 🤩👻
(@dawnproc) reported
from
Sheffield, England
@virginmedia Hi, no issues with Hub or my account so I’m guessing it was a scam call 😳
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Rev dave walker
(@Reverand_dave) reported
from
Horbury, England
@Ofcom why are you still allowing virgin media to provide intermittent tv, broadband and phone packages without punishment. In our area over the last two year they have provided an awful service. Constantly going down or intermittent. Horrible customer service.
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Rev dave walker
(@Reverand_dave) reported
from
Horbury, England
@virginmedia Its off more times than its on of late. I'm still getting an intermittent line issue on my bb which ive had pretty much from day one and the whole service goes off in wakefield/ dewsbury area at least once a week. Its off now.
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Mrs Emma Marsh
(@Emsie180) reported
from
Halifax, England
@virginmedia help please. I am unable to access my email due to possible spam (text rec from VM) but I am also unable to remember my security question and my date of the last bill so I'm stuck and cant reset my password. I've tried to ring but it cut off after 40mins...
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John Heaton
(@heaton2111) reported
from
Wakefield, England
@virginmedia Great, wifi down again. Beginning to wish I hadn't renewed with Virgin 🤨
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Dr Pete Holmes
(@petepjh) reported
from
Gildersome, England
Hi @virginmedia . I gave a month’s notice to cancel on 24/6 that you confirmed via email. You haven’t yet cancelled/disconnected me & you’ve now sent me 2 requests for additional payment. I’ve tried contacting via phone & text numerous times with no success. Help please! 😳
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Alyson Fisher
(@diamondfan25) reported
from
Huddersfield, England
@richardbranson @virginmedia never had an account with yourselves yet we have received a debt agency letter & bill saying we owe you money we have been with @SkyUK for nearly 10 yrs ADVISE ASAP
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Rev dave walker
(@Reverand_dave) reported
from
Horbury, England
@virginmedia Customer service i can forgive in this climate with people working from home
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Lisa Severn
(@lisasevern) reported
from
Sheffield, England
@SkyHelpTeam wow, it's hard to buy a new service from you guys. You're in danger of making Virgin Media look good here
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Stuart Bolton
(@stuartbquick) reported
from
Sheffield, England
@virginmedia I’m not impressed. Switched for phone and broadband on 31st Aug. Telephone switch got rescheduled on the day of installation! Had to get existing provider to extend contract for 2wks. Broadband is constantly buffering and now gone down. @NOWTV @VodafoneUK better.
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jordyn
(@jordynrosehtafc) reported
from
Huddersfield, England
Imagine my shock, our Virgin Media WiFi is down again
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👻🤩DP 🤩👻
(@dawnproc) reported
from
Sheffield, England
@virginmedia why have you just contacted me to tell me my internet service will be disconnected in four hours as we need a new router?? We had one last week and you’ve been out to it twice since 😳
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Andy Welland
(@mechasquid) reported
from
Sheffield, England
@virginmedia hi there! Do you have a customer support email address at all? Broadband customer here. I can’t get through on phone or live chat and need to discuss service issues and wish to downgrade service. Hope you can help!
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Jay🧘🏻♂️🧔🏻
(@Nude_Jay) reported
from
Sheffield, England
@openswimmer7 @virginmedia Really bad. In total yesterday spent 4.5 hours on the phone. Only wanted to renew, then everything else got broke on the way. Fingers crossed now sorted 😐
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Michael Collinson
(@Mcollinson72) reported
from
Wakefield, England
@virginmedia my internet is down, can’t actually speak to anyone to tell you about it. Absolute joke
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Justin Scranage
(@JustinScranage) reported
@virginmedia May I ask what is happening to your service in Slip End, Bedfordshire? I have been having issues since 3rd Feb. In response to a formal complaint I am being told the issue is impacting more than 25% of the people in my area and should have been fixed this morning!
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Kris Jones
(@KJonesPMRC) reported
@virginmedia Thanks for the reply. Download and upload speeds are way below what we were advised we should get (and were up until a few months ago). Constant drop outs and now signal doesn’t reach every room in the house like it used to. We’ve made no structural changes.
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Duuuuuuval
(@DynastyyWarrior) reported
@virginmedia Hi, your link is telling me that there is no fault. I can confirm that this is not accurate. Had 1 technician out on 1st Feb, he couldn't find the fault. That's all the help we have had. There have been several forms filled in, complaints made to absolutely no avail...
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John Britton
(@jprbritton) reported
@virginmedia Your website says broadband and TV will be back tomorrow afternoon, busy says nothing about her phone service. Surely you shouldn’t be leaving vulnerable people without a means of communication for so long
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paul mcvey
(@ptmv69) reported
@virginmedia Internet has gone even worse now Lucky to get a few minutes before it goes off again An absolute shambles All well and good with apologies but it doesn’t help the people of Kirkby who this is affecting
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Gavin
(@apparentlyanerd) reported
Holy crap the hub 5 router on the #VoltGig1 is ridiculously quick and reliable, @virginmedia ditch those old hub 4 routers - they are rubbish.
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Vandana Mishra
(@vandymk) reported
@virginmedia has the audacity to overcharge me for 18 months, sit on my complaints sent to customer services & @LutzSchueler and let loose a debt collection agency on me when they admit to owing me money. Complaint reference: C-1412221300. #harassment #customerservicedisaster
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Alena
(@alenaf12011) reported
@virginmedia You wanted to know how we are getting on, we've been contacted tonight to say our installation has been delayed until the 29th March that is 10 weeks since the problem was identified. This is after my husband was told today it was being sorted today. Not good enough #epicfail
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Gamer2202
(@787dreamliner23) reported
@virginmedia Hello, if my mums contract ends of the 29th March and then I as the son who lives in same household would I be able order my own broadband package etc for it to go live on the 30th March without any problems?
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Mel L 🖊🎙️
(@Elmster28) reported
@virginmedia Can you please advise how to find the Web chat support? My dad's TV box has been showing error codes all month & today he's come home to no TV at all because channels "unauthorised". Done all the wire checks & outage checks - no fault. Need Web chat to investigate?