Virgin Media Outage Report in Shepley, Kirklees, England
Some problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Shepley, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Shepley and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
March 20: Problems at Virgin Media
Virgin Media is having issues since 02:00 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (21%)
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Total Blackout (10%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Shepley, Kirklees, England
The most recent Virgin Media outage reports came from the following cities: Halifax, Batley, Huddersfield, Dewsbury, Cleckheaton, Sheffield, Wakefield, Barnsley, Liversedge, Holmfirth and Ossett.
| City | Problem Type | Report Time |
|---|---|---|
 Halifax |
Internet | |
| Batley |
TV | |
| Halifax |
Internet | |
| Halifax |
Phone | |
| Halifax |
Internet | |
| Halifax |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Shepley, England
Latest outage, problems and issue reports in Shepley and nearby locations:
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AzarLFC
(@AzarAsghar) reported
from
Dewsbury, England
@virginmedia U took your time guys!! I rang customer service and have an engineer booked in now for tomorrow morning
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Jase Critchley
(@JaseCritchley) reported
from
Hoyland Nether, England
@NickJames1988 @virginmedia Ours is down again Nick in s74. TV down too.
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@DEG44Griffin
(@dangriffin37) reported
from
Sheffield, England
@virginmedia so please explain the 20% hike in my bill every month just because you are discontinuing my chosen plan and offering me exactly the same plan for an extra £3 per month, been a customer longer than I care to remember but utterly disgusted by this #virginmobile
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Relish Hendy
(@relish_hendy) reported
from
Sheffield, England
@virginmedia dear team I can't check account online as don't have login details handy but area code is sheffield 14 I think theres been no TV or WiFi since about 5pm please check status of area
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martyn notman
(@NFGmart) reported
from
Sheffield, England
@AmFearUaine The worst one is virgin media. Goes on FOREVER.. 😂
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Abbie Master of Magics
(@MoMAbbieBurger) reported
from
Sheffield, England
@virginmedia I have been having the odd few issues lately, recently the main issue is loss of any connection at night time. When I try to log into my account, via phone because my £46pm broadband is down, so I can see if there is an issue a few things happen... [1/4]
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Tom Downs
(@Tom__Downs) reported
from
Sheffield, England
@virginmedia it’s beginning to get pretty difficult to do work when the broadband keeps going down...
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Dave bell
(@bluemoonerdave) reported
from
Huddersfield, England
@virginmedia really frustrating evening, the internet is non existent then waited 20 minutes to get through on the phone only to be told nobody can help me fix this issue today! #SpoiltOurEvening
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Jase Critchley
(@JaseCritchley) reported
from
Hoyland Nether, England
@virginmedia I didn't realise when I negotiated a deal I'd be automatically entitled to no compensation and rubbish customer services. Lesson learnt.
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Vegan_nick.h
(@nickholding01) reported
from
Wakefield, England
@virginmedia Just spoke to the rudest customer service advisor ever. Lost a customer. Cancelling. Prices are so expensive too
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Jase Critchley
(@JaseCritchley) reported
from
Hoyland Nether, England
@virginmedia is there a outage in the S74 area for broadband. Router shows access denied next to internet.
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Haz
(@harryd20200) reported
from
Wakefield, England
@SpottedRothley Yeah mine has been on and off all week, sick of ringing them and listening to there excuses & engineer carnt call till Friday,asked for compo and the Indian advisor starts shouting at me. Unbelievable poor quality of staff at #virginmedia
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David Fincher
(@DaveFincher1984) reported
from
Mirfield, England
@virginmedia hi,is there any reason why my service inc broadband is not working in WF14 area...done the online test and says no issues in area!not great when I pay £84 per month for the joy of your service 🙄
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David Fincher
(@DaveFincher1984) reported
from
Mirfield, England
@virginmedia I’ve just done another service test and says aware of fault on both tv and broadband and engineers are sorting it...I’ll wait and see what happens!thank you
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martyn notman
(@NFGmart) reported
from
Sheffield, England
Ffs @virginmedia my internet is fine all morning..suddenly goes off. Ring your "helpline" and apparently you expect to have problem solved by 8.25 PM!!!!
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Jase Critchley
(@JaseCritchley) reported
from
Hoyland Nether, England
@virginmedia Yes, dispite your Call Centre saying no area issues your status page says otherwise. Fix at 10pm. Lost all services not just internet.
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Rich Kershaw
(@richk13) reported
from
Huddersfield, England
@virginmedia Continual drop-out our fibre broadband is getting really annoying now. Making it impossible to work from home. Help! @drawnbylight
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Oliver Short
(@OliverShort574) reported
from
Barnsley, England
@virginmedia thank you so much for leaving our family without WIFI for the next 2 weeks... Poor Customer Service , No Letters about “A Survey” rang customer services to cancel and obliviously they didn’t understand we wanted to cancel after 30 minutes on the phone!!!!!
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M
(@maggiehtfcmay) reported
from
Sowerby Bridge, England
@andym1900 @virginmedia My phone goes onto emergency calls only when I leave the UK. Even happened when I went to the Islw of Man🙄 Never had an issue before signing up with them. Poor do.
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Jase Critchley
(@JaseCritchley) reported
from
Hoyland Nether, England
@virginmedia My internet has gone off again! Got to wait 48 hours for a complaint call back and Saturday for an engineer. I'd like a call from VM UK today please!
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Rossey
(@Rossey44201829) reported
@virginmedia My complaints were made last month I understand there is a pandemic but you still want your money on time and all I want is the service I pay for I have boosters they make no difference I've called been cut off 5 times now live chat says ring you say ring I ring they cut off
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LaJaWaA
(@AWJL84) reported
@virginmedia I've had a unresolved broadband issue since November. You have sent an apology letter with a number to call which is almost impossible to get through on and now a letter this morning saying you tried to call which is categorically untrue. How can I resolve this?
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NotInventedHere🇪🇺
(@NotInventedHere) reported
@hzlrbbt @virginmedia Virgin Media have never collected a router from anyone ever (based on my sample size of like, two)
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Steve Rhodes
(@dougsfeline) reported
@virginmedia The last time I tried that was in June 2020, still waiting for a response. That's taking 'not instant' to extremes. How about you get somebody to ring me (the customer)?
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IYI Shamima Begum Jalil Hatun IYI 👑
(@mimiibegum) reported
@virginmedia You shouldn't be charging me £52 for such poor Internet quality
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LiquidMynx
(@liquidmynx) reported
@virginmedia fit for purpose and I can’t do my work from home because of it. Your not going to compensate me, and have the cheek to increase my bill. That’s beyond a joke. Please can this be escalated to your complaints department and please take this as notice that I wish to cancel all my
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Steve Rhodes
(@dougsfeline) reported
@virginmedia One of the many reasons I'm leaving, utter lack of a customer service sensibility
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Jenni Seex
(@jenniseex) reported
@Flaminhaystack @bt_uk @virginmedia I have never experienced such poor or frustrating customer service - “computer says no” is the attitude not “how can I help”. Notifying an increase in the cost under a “Thanks for making changes” just takes derision to a new level.
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James Mason
(@MrJamesMason) reported
@virginmedia Still happening! Seems to a major fault effecting broadband in the MK42 area. Whole area is having intermittent drop outs. Router's are fine it's the service to them that's dropping. Can you raise ticket for an area fault effecting MK42 please?
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Mike P
(@MikeP71306241) reported
@virginmedia It's now over two days since the issue started for me. I see that compensation clock starts now but only if I raised the issue. I've been using the app does that automatically raise a case for me if I initiate tests on the line and your systems can't reach my router?