Virgin Media outages and service status in Shepley, England
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Full Outage Map
- Virgin Media generated 3 outage signals in the last 24 hours around Shepley, including 3 direct reports.
- The most common problems reported in this area mention Internet, Wi-fi, and Total Blackout.
- The most recent signal from this area was received Aug 31, 3:49 PM GMT+1.
- Internet (63%)
- Wi-fi (20%)
- Total Blackout (8%)
- TV (5%)
- E-mail (4%)
- Phone (1%)
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Problems in the last 24 hours in Shepley, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Shepley, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Live Outage Map Near Shepley, England
The most recent Virgin Media outage reports came from the following cities: Halifax, Batley, Huddersfield, Barnsley, Cleckheaton, Dewsbury, Sowerby Bridge, Wakefield, Liversedge, and Brighouse.
| City | Problem Type | Report Time |
|---|---|---|
 Halifax
|
Internet | 13 hours ago |
|
Batley
|
Internet | 17 hours ago |
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Halifax
|
Internet | 20 hours ago |
|
Huddersfield
|
Internet | 1 day ago |
|
Halifax
|
1 day ago | |
|
Batley
|
Wi-fi | 2 days ago |
Nearby cities with recent reports
15 recent signals
13 recent signals
2 recent signals
1 recent signals
1 recent signals
Community Discussion
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Virgin Media Issues Reports Near Shepley, England
Latest outage, problems and issue reports in Shepley and nearby locations:
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Catherine Gray (@cathgray23) reported from Horbury, England@virginmedia We discussed the Oomph package which I initially agreed to then changed my mind within the 14 days, informed the customer service guy, by phone, text and email, he said he would cancel. The engineer came and documented that TV had been refused and therefore didn’t install
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Kelechi Okegbe (@kelechi_okegbe) reported from Huddersfield, England@virginmedia at this rate I think I am just waiting for the one month to be completed and then I will call to cancel. This is week 3 without Internet at home and everyday you say it will be fixed at 3pm
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simon parkinson (@parky1021) reported from Barnsley, England@virginmedia WiFi constantly dropping out. How do I fix this plz
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michael (@r5008) reported from Greetland, England@virginmedia is your brodband down at the moment Hx5 area ?
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Kevin Johns (@Ray_Stubbs) reported from Woodlesford, England@virginmedia You are definitely the worst attacking side on the #CustomerService #customerexperience front
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Guy Leech (@guyrleech) reported from Wakefield, England@virginmedia I do need assistance over why the 4G backup didn't kick in when I had an outage last week but I've raised that with you already, I hope
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Graeme Rayner 💙 (@Gag_N_Bone_Man) reported from Dewsbury, England@virginmedia I'm moving to sky, saving a tenner a month and adding sports and movies. I might be back in 18 months. Seems like hopping between providers is the only way to get a decent deal. It's perverse logic. Surely cheaper to retain a customer than gain one? But no, so I'm off.
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Paul Knowles (@ScampyFryNinja) reported from Drighlington, England@virginmedia your internets gone down in BD11 area. its been off about 15mins now. Router has the red ring around it.
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Pippa Oldfield (@PippaKOldfield) reported from Wakefield, England@AssistanceVm @TranslatioNinja @virginmedia That’s a bit of a salty reply. I think your customer was referring to various barriers in the way of cancelling her contract, not the difficulty involved in selecting call options. She’s still been unable to cancel and is being pressured her to keep her contract.
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James Bushnell Snr (@jamesb338) reported from Huddersfield, England@virginmedia I've done this and no one can help me I just end up wasting my time it's taken two weeks to get this far
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Paul (the original Ossett Terrier 🐶) (@0ssettTerrier) reported from Ossett, England@carltonnash @virginmedia Good luck! Unless they're trying to retain your business, they're as bad as @sky
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Guy Leech (@guyrleech) reported from Wakefield, England@vmbusiness strike yet again!😠 Not only are they charging me £7/month for 4G backup that doesn't work, they are now charging me £4 for paper bills that I never asked for. Oh, and still say I owe them money despite me overpaying due a to a red letter that they took by DD later
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Andy Pearson (@Podder51) reported from Huddersfield, England@virginmedia How do I get hold of them your web site makes it very difficult to talk to anyone, just directs you to FAQ, “how did we do did they help “ NO!
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Victoria Louise (@Victori54706021) reported from Meltham, England@virginmedia continually get cut off my broadband only to connect to box with no internet, its impossible to work from home with this level of service, issue getting worse. Got sent new box that wont connect too, time to leave I think before I loose my job!
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Gem 💎 (@28gem) reported from Wakefield, EnglandI have been trying since the 19th February to cancel my @virginmedia services. I can’t get through on the phone... ever! I’ve sent numerous messages which haven’t had any response.
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Abdullah Mulla (@a8dullah_mulla) reported from Heckmondwike, England@virginmedia somethings never change, £21 price increase can’t get you good customer service. Complaint logged for the second time, will I get response this time? 🤔
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Padge 👌 (@AdamPagett3) reported from Wakefield, England@virginmedia finally after 5 days without a service no streaming tv, being unable to work from home and having to sit in Saturday teatime eaiting for engineer while family go to Halloween party It's finally fixed Now the impossible part making contact to discuss compensation
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Graeme Rayner 💙 (@Gag_N_Bone_Man) reported from Dewsbury, England@virginmedia Cos I've been a customer for well over a decade and I'm sick of seeing new customers get given the moon on a stick to join. I reckon your sales team would let a new customer have a night with their wives to sign them up. But loyal customers get nothing.
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Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Alexander McCloy (@alexalexfyi) reported@Ofcom @virginmedia tactics still awful when trying to leave - harassing with calls that are irrelevant and could be emailed. Agents saying ‘no’ to requests to raise complaints and spoken to in appalling manor.
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Peter Miller (@PeteinExeter) reported@virginmedia another outage in the EX4 area. 3 in a matter of a week. Looking forward to speaking to your complaints dept. next week as I will be cancelling my account
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Martin Whelan (@mairtinofaolain) reported@PaulOBrienKil @VirginMediaNews @VirginMediaIE Currently swapping to Digiweb for broadband. Customer service seems to be their thing. A sales rep from Eir annoyed me with his pushiness, and Virgin Media ain't that great a price anymore
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Wolf Matt (@WolfMatt1987) reportedAfter trying to buy the mosesvhrgovic pvp @virginmedia. ive been told from 3 of your support that the boxing is cancelled tonight due to tge fighters being sick. When questioned about this they said this is the info they were given Wtf is going on
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Alison Baines (@AlisonBaines4) reported@virginmedia We reported an issue with our virgin internet being down on 20/8. Came home from a weeks holiday today still not sorted Open reach have been doing work outside our house and all your team have said they can send someone 31/8.This is not acceptableHow do we escalate?
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Diane Russell (@DianeRusse58708) reportedAfter saying good things about @virginmedia we have had no service since the storm about 9pm last night. Updated Info "if not restored in 21 hours contact us for and engineer appointment ". 21 hours???
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Paul oc (@PaulOco84535827) reported@VodafoneIreland I’m getting virgin media tomorrow morning **** Vodafone keeps dropping out and went off like this the other day aswell ****** wankers
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Malcolm Sillick (@Malcolm_Sillick) reported@LeilaniDowding @EE Lellani, it's not just EE, it's everyone. Even those on cable (Virgin Media) still have to have the phone plugged into the router. Seems like a good idea, until you get a power cut (which can be supported by a back-up battery, which is NOT given as standard) If the internet goes down, then so does your phone. Great if you have a mobile, but if you live in an area with a poor mobile signal, so reply on 'Wi-Fi calling' in the house, then when the internet goes down, you also have no mobile service. It's called progress!!
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Robert Grieve (@robert_grieve) reportedTrying to upgrade my TV package with @virginmedia yet can’t get through to speak to someone. Gave up after being on hold for an hour. Appalling customer experience 🤯📺
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Paul O'Brien (@PaulOBrienKil) reported@virginmedia @MizzCQ I strongly urge anyone thinking of subscribing to @virginmedia to NOT do it. Took over a hour to get through to customer service & they still won't fix their mistake. Shambles of an organisation.