Virgin Media Outage Report in Shepley, Kirklees, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Shepley, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Shepley and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
May 06: Problems at Virgin Media
Virgin Media is having issues since 04:20 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (13%)
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TV (8%)
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E-mail (7%)
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Phone (2%)
Live Outage Map Near Shepley, Kirklees, England
The most recent Virgin Media outage reports came from the following cities: Cleckheaton, Huddersfield, Liversedge, Sheffield, Dewsbury, Halifax, Wakefield, Barnsley, Brighouse, Batley and Mirfield.
| City | Problem Type | Report Time |
|---|---|---|
 Cleckheaton |
Wi-fi | |
| Cleckheaton |
TV | |
| Huddersfield |
Internet | |
| Liversedge |
Internet | |
| Cleckheaton |
Internet | |
| Sheffield |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Shepley, England
Latest outage, problems and issue reports in Shepley and nearby locations:
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Brendan Fatchett
(@bfatchett) reported
from
Horbury, England
@virginmedia Finally got through. 40 mins in total for you to send a signal for my new box. Surely this could be dealt with so much better. Terrible customer service.
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Brendan Fatchett
(@bfatchett) reported
from
Horbury, England
@virginmedia I have been waiting for 30 plus minutes now for a simple signal test..it’s hopeless.
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Kevin Renshaw
(@KevinRenshaw5) reported
from
Sheffield, England
@virginmedia My concern is that you disconnected me on Saturday and 6 days later and about 5 hours of calls later and 3 times being promised it would back on. I STILL HAVE NO SERVICE! I am not concerned I am annoyed by your inability to act!
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Lucy
(@lshudall) reported
from
Gildersome, England
@virginmedia On the online chat, the response was that there's no ETA for the fix, and service will be intermittent until the 3rd.
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Laur-Arghhh! 👻
(@Laurara31) reported
from
Sheffield, England
@virginmedia absolutely shocking customer service just received on the phone. Total outage expected until 6pm today and we are trying to operate a business!!
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Chris Burden
(@Chris_a_Burden) reported
from
Wakefield, England
@virginmedia shocking broadband service and impossible to get through on the phone. I'm giving up now and going to bed. #disappointed
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emma
(@emmab1307) reported
from
Huddersfield, England
@virginmedia On top of that i asked to speak to billing team because been charged an additional £8 for no reason and never got transferred through
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emma
(@emmab1307) reported
from
Huddersfield, England
@virginmedia So started with talking to someone on online chat who said they can’t help as I have loyalty discount n am best talking to customer care team. So I rang them explained that my contract is running out on a couple of weeks n would like to see my offers n possible upgrade
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Lucy
(@lshudall) reported
from
Gildersome, England
@virginmedia The service status page says there are no known issues with broadband, but i still have no service and there's no option to receive updates
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Bethan
(@bethanwoollvin) reported
from
Sheffield, England
@virginmedia We logged our complaint with a senior manager with virgin business. They gave us this number.
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emma
(@emmab1307) reported
from
Huddersfield, England
@virginmedia I then mentioned about ur sky sports oomph bundle online at £46 n got told new customers only so no loyalty given n got told this was the same on media providers which again I know is a lie. So basically wanting me to pay an extra £30-40 a month because am not a new customer
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emma
(@emmab1307) reported
from
Huddersfield, England
@virginmedia On top of that a few year year ago at that time one of your lovely advisors but me through to the loyalty team gave me a great deal because said I been a loyal customer now I go through to cancellations/retention team who say can’t do anything. So what happens is you leave
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Lucy
(@lshudall) reported
from
Gildersome, England
@virginmedia On the online chat, the response was that there's no ETA for the fix, and service will be intermittent until the 3rd. It's not really good enough, as I need the wifi for work.
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Lucy
(@lshudall) reported
from
Gildersome, England
@virginmedia There's no fix estimate...
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Tom staniforth
(@tomstanny) reported
from
Sheffield, England
@rjm_53 @virginmedia Rod, @virginmedia talk shit pal
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Julian McFarlane
(@TheMrMcFarlane) reported
from
Sheffield, England
A second day of downtime thanks to @virginmedia a huge broadband outage in the office means no phones, no internet and £000's in potential losses. 20+ minutes on hold to be told that connection "could" be back this aft. Thanks @virgin @VirginMediaCorp
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sarah-louise davison
(@sarahdavison88) reported
from
Huddersfield, England
@virginmedia why is my virgin services down in HD4 AGAIN I’m sick of paying your prices when there’s always problems between the internet and tv constantly going off and on it’s becoming worse off if you have virgin media!! Right now your status says no problems in my area
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emma
(@emmab1307) reported
from
Huddersfield, England
@virginmedia As to which they couldn’t help me line kept going quite so didn’t know if hung up or on hold. Then all of a sudden I was passed through to someone else who I believe was from ur cancellation team who again said couldn’t help n best been on my current contract.
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emma
(@emmab1307) reported
from
Huddersfield, England
@virginmedia Thanks for the Information buts it’s clear that what I have told you hasnt been read correctly because the number you want me to ring is customer service or cancellation which is where the problem@lies anyways so not helpful at all
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I am Shona
(@mrslebs2009) reported
from
Brighouse, England
Tv and phone ok, but broadband still down #helpneeded #virginmedia
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Stephen Hands
(@Handsy_) reported
@virginmedia Hi there. I have just seen your tweet and was about to reset my router... however my wired and wireless Internet are both back up and running! I really do need to know what is causing these issues- if it really isn't an external issue, should I order a replacement router?
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Matthew Davies
(@spoonieAB3) reported
@virginmedia Is there any way you can tell us when that email address was used to access the service from our device?
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MatthewBenham
(@TheOneMafu) reported
@virginmedia 2 weeks after engineer's visit and still no new router. You going to pretend to help again VM social team?
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Syd MC
(@63Syd) reported
@virginmedia OK, I'll see about getting that and see if it helps. Hopefully I won't have any future problems with the catch up or on demand services.
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Jim Beatty
(@jimbeat87) reported
@virginmedia @JakeOKane Known for years how crap. Agreed reduced contract last May and still paying old rate. Their Resolution team agreed to sort. Nil. Took to independent arbitration and they agreed with me. Virgin accepted but still did nothing. Pl avoid.
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Sam Selby
(@SamSelby70) reported
@virginmedia Well it was. Now it's about the fact that I have tried to cancel and have had my account sent to BPO
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James Green
(@semajgreen) reported
@virginmedia please can someone from cancellation team contact me via DM, please. I’ve been cut off 3 times now when being transferred from retentions team. I understand remote working issues but need to sort my contract ASAP. Thank you .
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scottish85
(@nbsmahlaba) reported
@Virgin @virginmedia WHEN ARE YALL OPENING THE SAUNA THE STEAM ROOM WE ****** PAY FOR THAT SERVICE OPEN THAT ***** **** WE PAY FOR THAT ****
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James Williams
(@Xyilli) reported
@virginmedia absolutely disgusting. Having issues with broadband so booked an engineer for today between 8-12. Nobody turned up. Once again virgin customer service is shocking!!
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Tori Crowther
(@torblor) reported
@virginmedia hi, I wondered if you might be able to help. I’m having trouble making calls, it keeps saying I don’t have enough credit. Just checked my account on the app and it says 0 mins used of my unlimited credit this month so not sure why. Thank you!