Virgin Media Outage Report in Shepley, Kirklees, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Shepley, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Shepley and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (14%)
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Total Blackout (11%)
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TV (8%)
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E-mail (7%)
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Phone (3%)
Live Outage Map Near Shepley, Kirklees, England
The most recent Virgin Media outage reports came from the following cities: Batley, Sheffield, Liversedge, Dewsbury, Huddersfield, Halifax, Cleckheaton, Wakefield, Brighouse, Barnsley and Mirfield.
| City | Problem Type | Report Time |
|---|---|---|
 Batley |
Total Blackout | |
| Sheffield |
Internet | |
| Liversedge |
Internet | |
| Dewsbury |
TV | |
| Batley |
Internet | |
| Sheffield |
Phone |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Virgin Media Issues Reports Near Shepley, England
Latest outage, problems and issue reports in Shepley and nearby locations:
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Paul Knowles
(@ScampyFryNinja) reported
from
Drighlington, England
@virginmedia your internets gone down in BD11 area. its been off about 15mins now. Router has the red ring around it.
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GiinaGii 🐱🌿
(@giinagii) reported
from
Sheffield, England
@virginmedia So you're telling me to be without stable /any Internet for at least 3-5 days and that is okay and acceptable? No. We work from home. You need to fix this.
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Amanda Brightmore
(@mandybaps1) reported
from
Sheffield, England
@virginmedia I've emailed MD and they called me within the hour and sorted my issue out within 10 minutes. You should be ashamed of yourselves
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Emma Marianne 🇩🇰🇬🇧
(@emma76history) reported
from
Huddersfield, England
@virginmedia Was for wifi and TV....but it was never even installed. 🤷🙈
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Amanda Brightmore
(@mandybaps1) reported
from
Sheffield, England
@virginmedia Useless you haven't addressed my points. I will go directly to the managing director Lutz Schueler. Really disappointed and I woukd have expected better considering I have been a loyal customer.
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GiinaGii 🐱🌿
(@giinagii) reported
from
Sheffield, England
@virginmedia Thanks for absolutely no help what so ever. Please fix your issues
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Pennine HR - your HR partners in business
(@PennineHR) reported
from
Huddersfield, England
@vmbusinesshelp @vmbusiness we are customers in Huddersfield hd4 6en no Internet and can't get into our account or find any info on faults etc. Can you help please?
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GAMING DRAGON
(@GAMINGDRAGONUK) reported
from
Hoyland Nether, England
@virginmedia I already have and I reported the fault bit it see like you have a service outage in my area
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Andrew English
(@andy_english) reported
from
Dewsbury, England
@LordTets @virginmedia Go to Ofcom... you have clearly given them ample time on numerous occasions to resolve your complaint. Life is too short to spend your time waiting for promised calls and web chats... let the ombudsman deal with them.
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GiinaGii 🐱🌿
(@giinagii) reported
from
Sheffield, England
@virginmedia Third time it's been down today now. Yes completely down, we have no Internet at all. What other services do you mean? We only have broadband with you. Yes, I've booked but not until next week, we CAN NOT have this service for 3-5 days before someone comes out?!
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Claire 💙
(@ClaireWinslade) reported
from
Sheffield, England
Moved to @virginmedia on Monday and router didn’t come. Then when it came Wednesday the internet wouldn’t connect. After 7 phone calls and an engineer called out it’s still not working 😡 and it seems if you are on hold for too long they just cut you off. So frustrating
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Jamie Whalley
(@jamiewhalley87) reported
from
Wakefield, England
@virginmedia I have been trying to get through to your cancellations department since Saturday. In total, I have been on hold for 3 hours. 1 hour intervals before you cut me off. Your txt service is SH*T. Your agent introduced himself as working for Three, before he disconnected
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-BMiller-
(@BMiller36990477) reported
from
Sheffield, England
@virginmedia Sure, office this morning at about 8am. No service and Internet access by 9.30M and popped back late morning and still nothing around 10.45am. So finished my admin at home with my own broadband connection. Didn't call or raise the issue as its a pointless exercise. Cheers
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Amanda Brightmore
(@mandybaps1) reported
from
Sheffield, England
@virginmedia No one has informed me of this, I feel I have been misold again very poor. No one mentioned this previously I have been told it was a new promotional that was added, so again alot of tosh. Does anyone know what they are doing at virgin.
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Alex
(@alexwhit3head_) reported
from
Sheffield, England
Coincidence that BT & EE has been selling broadband all day in area and now my @virginmedia is down.
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Guy Leech
(@guyrleech) reported
from
Wakefield, England
@virginmedia I do need assistance over why the 4G backup didn't kick in when I had an outage last week but I've raised that with you already, I hope
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Judge Drokk | Mark Hellewell
(@JudgeDrokk) reported
from
Darton, England
@virginmedia Well I don't know if the problem has been restored at virgins end I received help and advice from an outside source who showed show me how to work around the problem with manual DNS entries. But for me, working now. Thanks.
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Ben Brailsford
(@benbrailsford) reported
from
Sheffield, England
@virginmedia on hold for 40 mins so far just to get you to cancel a service I don't even want 🤬
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GiinaGii 🐱🌿
(@giinagii) reported
from
Sheffield, England
@calvg @virginmedia Thank you 🙏 Stop blaming us and be responsible for your crap connections
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koko 🌻
(@Koko__Johnson) reported
from
Sheffield, England
Virgin Media have the worst customer service in the world
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Clarey 🍀
(@clarey1888) reported
@virginmedia Got it finally but it’s genuinely one of the worst websites ever
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tom dagg
(@WittyBoi__) reported
@virginmedia So I did as you asked... Still I'm receiving calls from rolando wanting to give me offers. I'm happy with my service but I'm sick of your calls. Please sort this out or I would rather use a different service where people can understand me.
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Callum ☕
(@vdCallum) reported
@virginmedia Over 24 hours now without TV or Internet in Blackwood, Cumbernauld. Estimated ‘fix’ time constantly being pushed back and I’m not convinced any engineer has been sent out at all. Communication on this is extremely poor.
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The Right Hon. Psychic Squirrel
(@PsychicSquirrel) reported
@HectorTheHog @virginmedia Last time I renewed 18 months ago Fttp was available and @virginmedia gave me a very good deal - almost the same deal as new customers. This time they just didn't care. One of the assistants was downright rude and they kept obfuscating the true cost and hiding stuff not included.
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Karen Taylor
(@ta61849057) reported
@virginmedia after hearing my niece describe just how shockingly bad her dealings with your customer service department have been and the failings of both your engineers & subcontractors I’d advise everyone to steer clear of virgin media. Inept isn’t quite the word.
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Deana Hillman
(@deanahillman101) reported
@virginmedia I am getting no feedback on broadband issue i raised on the portal. Signal cuts out at least once every 20 mins for the past week. Any updates or engineers planned?
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Mark Todd
(@MarkTod15081659) reported
@virginmedia any sign of service in Cumbernauld?? Been down for days !!!!
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Mark Todd
(@MarkTod15081659) reported
@virginmedia no service for 4 days now in Cumbernauld !! Any chance of a fix this week 😡
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Sam Redford
(@thesamredford) reported
@virginmedia I phoned earlier and was told an engineer will contact me in the next 24hours. I just don't understand why my appointment was cancelled as I've been without broadband since Friday and the television issues happened yesterday evening
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Colin
(@clnmckec) reported
@virginmedia any chance of getting in touch would like to raise a complaint