Virgin Media Outage Report in Norwood, Greater London, England
Some problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Norwood, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Norwood and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
April 20: Problems at Virgin Media
Virgin Media is having issues since 03:20 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (15%)
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Total Blackout (11%)
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TV (8%)
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E-mail (6%)
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Phone (3%)
Live Outage Map Near Norwood, Greater London, England
The most recent Virgin Media outage reports came from the following cities: Ilford, London, Croydon, Walthamstow, Bermondsey, Ealing, Camden Town, Tower Hamlets, Hounslow, Islington, Holborn, Harringay, City of Westminster, Carshalton and Paddington.
| City | Problem Type | Report Time |
|---|---|---|
 Ilford |
Total Blackout | |
| Ilford |
Wi-fi | |
| London |
Total Blackout | |
| Croydon |
Internet | |
| Walthamstow |
Wi-fi | |
| London |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Norwood, England
Latest outage, problems and issue reports in Norwood and nearby locations:
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DJ
(@davidjoneshome) reported
from
Kingston upon Thames, England
@virginmedia Hi, I just received my bill for December, and no compensation has been applied. Can you please confirm how you intend to remedy this (I did register the outage online)....#virginmediaoutage
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Rob Trog
(@1troggy_FFC) reported
from
Richmond, England
@JockItch96 @virginmedia Don’t know how many times I’ve told you mate, the worst company in the world. When I cancelled them they carried on trying to take money then put a black mark on my credit file for non payment. Wouldn’t use them if they were the only choice!! Go Sky!!
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H-Town
(@letsbhavinu) reported
from
Hackney, England
I would like to let @virginmedia know that your service is the WORST its been. There are ALWAYS issues. Never any answers either, just excuses. I've had enough
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Chris Smith
(@chrissmithvivi) reported
from
Merton, England
@virginmedia Yeh... Mine is still down
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Nico Macdonald
(@Nico_Macdonald) reported
from
Poplar, England
@virginmedia Thank you. I'm way beyond reviewing your site for tech support (which is limited) and have cancelled my account. I asked Virgin Media to take some responsibility for 5 months of problems by not charging us for the 30 day cancellation period but they wouldn't even consider this.
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Aubrey Davis
(@aubreydav1s) reported
from
Ilford, England
Season’s greetings to @virginmedia Broadband unusable for over a week now. The ETA to fix is 2nd Jan, when whoever’s job it is to fix my issue comes back from their break. I especially enjoyed the staff who refused to put me through to a manager even though I asked 4 times
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PlaneSimple
(@planesimpletra1) reported
from
Richmond, England
Still no TV, phone or internet in TW11 since Thursday morning. Their website is showing no known issues in the area! What an incompetent and disgraceful company @virginmedia
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Patrick Barrett
(@Patrick60425645) reported
from
London, England
@virginmedia Yes, fix the navigation, have serious look at you chat app, as in the Name chat, is not what your application does, you using AI/ word recognition and you still list the reply as Agent. Having spent 10 min on your site. No thanks Virgin.
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dmxcrew
(@dmxcrew) reported
from
Camberwell, England
@virginmedia Engineer noted it last month when he fixed telephone line. It has become worse overnight, probably hit by a car. Have reported via virgin media online complaint also.
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Mrs R
(@KateRenton) reported
from
Merton, England
@virginmedia It was registered online with yourselves. You’ve still sent me a full invoice for loss of service in December. Don’t send me links I’ve already completed.
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Yvonne M
(@YvonneM28) reported
from
Bexleyheath, England
@MillwallDolbs2 @virginmedia @SkyFootball Agreed. It was absokutely awful. I ended up turning the sound off but the stuttering picture made me feel queezy. Not happy
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glen william pratt
(@glenwil) reported
from
Poplar, England
@virginmedia shocking customer service and shocking logistics - internet down over Christmas Eve, Christmas Day, Boxing Day . Time to leave this poorly driven ‘tech’ company. The level of communication for a communications provider is appalling for this day and age.
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Sana Kardar
(@sanakardar) reported
from
Kingston upon Thames, England
(2/2) - not to mention the internet quality is extremely poor since the services have been restored and the whole system needs to be restarted each time I need to use it. Terrible customer services and what else can be expected from @virginmedia
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Cameron Falconer
(@cameronfalconer) reported
from
Lambeth, England
@virginmedia Our internet isn’t working and there is indeed a service issue in Brixton. Thanks for ruining NYE, Virgin!
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G.Marshall Gleghorn
(@gary2323) reported
from
Merton, England
@virginmedia any news on KT3 internet/tv issues, day 4 now of nothing and it’s Christmas
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Yvonne M
(@YvonneM28) reported
from
Bexleyheath, England
Watching @MillwallFC on the #skyredbutton bia #virginmedia is like watching a quickstep on #StrictlyComeDancing . Slow, slow, quick quick, slow. Sound off now. Not sure how much more of this I can take
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Yvonne M
(@YvonneM28) reported
from
Bexleyheath, England
@virginmedia Thanks but from what I read on social media yesterday, we were not the only ones using Virgin Media having problems and sure we do not all live in Welling! Will see what happens next time we try to watch #EFL footie on the red button. But thanks for the acknowledgement
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Dan Rawle
(@rawle_dan) reported
from
Ilford, England
@virginmedia It says no known issues...
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It’s only curly at the front ✋🏻
(@sladey66) reported
from
Camberwell, England
@virginmedia Yes. Someone from our street reports a broken box at least once every three months
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David Berry
(@davidgberry) reported
from
Bexleyheath, England
Round my parents, @virginmedia - sky red button not working.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Lynn Cross
(@lynnccgers) reported
@virginmedia fix my TV service, have called many times, tried all on your help pages - some channels still distorted view. Please fix!!!
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Ellis Morgan
(@Ellismorgan3) reported
@virginmedia Yes still the case, it’s always a case with you guys the internet is always down and all I ever get told is to reset the box.
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drew 🚵♂️
(@drewam16) reported
@virginmedia I need you to cancel our tv and phone package but we need to keep the Internet
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Lorraine hopkins
(@hopkins_laineyh) reported
@virginmedia another useless reply. I will just leave it to the ombudsman to sort, thanks again for your useless help
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Alan
(@CummingsAlan) reported
@virginmedia is there an email address I can use to give you notice of cancellation for@my tv services? I’m not getting replies on your message service and phones are always busy. (Yes I do know there is a worldwide pandemic)
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H A N ✨
(@hannpriorr) reported
@virginmedia your scripted call centres won’t understand. Is it probable for someone who speaks clear English to get in contact? The issue is not being fixed so we will be taking our custom else where. The service has been appalling, leaving a elderly lady vulnerable.
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MORPHALDINHO ✊❤✌
(@Morphyboy) reported
@virginmedia Nope... just told...we are working on it...just seems daft to me to be paying for a service im receiving 40% of the time
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Pulsing Lighting
(@BoneBurly) reported
@virginmedia Ok Il take a look, if it does not work, would you guys be able to help me?
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Lesley Woolmer
(@LesleyWoolmer) reported
@virginmedia upgraded to M500. Since then Tivo has to be rebooted EVERYTIME! Normal? Help!
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Luke Watson
(@LukeWatsonNYC) reported
@virginmedia I’m on my second Hub 3 with same problems - so don’t bother sending me a third and asking me to set it up AGAIN. Was promised a Hub 4 to try by customer service whose system error necessitated I call back to complete. The next guy I got refused and insisted I could only get a 3.