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Virgin Media

Virgin Media Outage Report in Melling, Sefton, England

Why is my Virgin Media service not working?

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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Full Outage Map

Problems in the last 24 hours in Melling, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Melling, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  • 56% Internet (56%)
  • 21% Wi-fi (21%)
  • 10% Total Blackout (10%)
  • 8% TV (8%)
  • 4% E-mail (4%)
  • 2% Phone (2%)

Live Outage Map Near Melling, England

The most recent Virgin Media outage reports came from the following cities: St Helens, Liverpool, Wigan, Billinge Chapel End, Skelmersdale, Runcorn, Prenton, Prescot, Southport, Upton, and Widnes.

CityProblem TypeReport Time
St Helens TV 2 days ago
Liverpool Wi-fi 2 days ago
Liverpool Internet 5 days ago
Liverpool Internet 6 days ago
Wigan Wi-fi 6 days ago
Liverpool Internet 7 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Melling, England

Latest outage, problems and issue reports in Melling and nearby locations:

  • MadRabbitLady75
    Hannah McKay (@MadRabbitLady75) reported from Birkenhead, England

    @virginmedia After over 4 hours on chat it's dealt with thank you...... nearly 5 hours in total to terminate my services.....

  • KeithJBolton
    Keith Bolton (@KeithJBolton) reported from St Helens, England

    @virginmedia WA9 4SA no Internet. Says no issues in my area but obviously there is

  • CryptoDan2k
    CryptoDan2k (@CryptoDan2k) reported from Roby, England

    @Huawei21327032 @virginmedia They tried to charge 30quid a month for piss which isn't the issue it's a mix of virgin media kit and also the line. Spent 2 gars studying CISCO networking CCNA and they think I don't know what I'm talking about

  • DaveWoodwardAC
    Dave Woodward (@DaveWoodwardAC) reported from Birkenhead, England

    @Jackingsworth @SimonMiller316 @virginmedia I had no issue when I cancelled mine when I moved house last year I did it all online talking to one of their agents

  • alandean1878
    Alan Dean (@alandean1878) reported from Roby, England

    @virginmedia Can this be done while the Wi-Fi is down? We recently lost FOUR days service but "hadn't complained properly!!" So couldn't claim!!

  • StuartWilksHeeg
    Stuart Wilks-Heeg (@StuartWilksHeeg) reported from Seaforth, England

    I literally cannot distinguish between real @virginmedia customer service calls and the scammers. And this isn't because the scammers have suddenly got very good.

  • HellsbellsO
    Helen Walsh-ONeill (@HellsbellsO) reported from Widnes, England

    @virginmedia is there a problem with internet in Widnes r has gone off

  • KeithJBolton
    Keith Bolton (@KeithJBolton) reported from St Helens, England

    @virginmedia Done all that and booked an engineer for Friday but just had a text saying my engineer is on hold while investigate a network problem affecting services

  • MadRabbitLady75
    Hannah McKay (@MadRabbitLady75) reported from Birkenhead, England

    @virginmedia They answered, established they couldn't sell me a new product then told me to phone back in the day my contract ends and immediately hung up.. If it was clearly stated online in your info "don't phone us to cancel until your contract ends" I'd have saved 35 minutes of my day..

  • jenlew1983
    Jeanette Lewis (@jenlew1983) reported from Liverpool, England

    Yet again my @virginmedia TV isn't working and yet again there's no help on the website and no answer on the phone.....exactly what am I paying my bill for??!!

  • jonathansc
    Jonathan SC ن Esq. (@jonathansc) reported from Birkenhead, England

    Thank you for the update - how can you more that 12 hours after the incident occurred only just be sending an engineer to try and fix @virginmedia

  • MissDonnaCooke
    Cookie (@MissDonnaCooke) reported from Runcorn, England

    @virginmedia @its_coco_do Well I've clearly been forgotten conveniently after calling telling an agent I want to cancel my order and being cut off. Promised a call back. Nothing. Every time I call I get dropped. Ridiculous

  • kkgorny1972
    Kev (@kkgorny1972) reported from Liverpool, England

    @NetflixUK is it just me or does @virginmedia keep canceling my netflix subscription, they have changed the payment system and its now **** but they are embarrassed to admit it, its pathetic. Please let me know

  • SATempest
    Sam Tempest (@SATempest) reported from Heswall, England

    @virginmedia Thanks for your reply. I appreciate that but I’ve already raised the issue and was told I would be called back today, it’s now almost 5pm and I’ve not heard anything. I appreciate you might be busy but your customer service is shocking, as always…

  • tweetsfromchlo
    Chlòe (@tweetsfromchlo) reported from Liverpool, England

    Hi @virginmedia, I’ve had no picture or sound on my TV for 24 hours now. Even on my apps the picture and sound aren’t loading. Subtitles still showing up though. It’s a TiVo box. Any help appreciated would be great.

  • cbray72
    Christopher Bray (@cbray72) reported from Liverpool, England

    @virginmedia Hi Just to let U know I got a automated Landline phone message 2day from Phone number 020 7097 1695 Saying to press Option 1 Saying That my internet provider service will disconnect my services within 24 hours it’s a scam I didn’t even attempt to press option 1.

  • Glynpeach
    Glyn Peach (@Glynpeach) reported from Wigan, England

    @virginmedia worst customer support service I’ve ever experienced

  • angusgillan
    Angus Gillan (@angusgillan) reported from Seaforth, England

    @virginmedia Is there an issue with accessing emails? I can access my @blueyonder emails but my wife can't. When logging into the VM site a message appears "your mailbox is not available at the moment" Awaiting urgent emails. Thanks

  • clarebellla
    Clare B (@clarebellla) reported from Liverpool, England

    @virginmedia are there any issues in Liverpool L12 area as tv not coming on since at least 5:30 am this morning

  • MissDonnaCooke
    Cookie (@MissDonnaCooke) reported from Runcorn, England

    @virginmedia @virginmedia sorry really trying to be chill but this is horrendous customer service. Cut off after 40 mins, call back which I answer immediately and cut off again. No further attempt from your team to contact me. I've told them i want to cancel my order can you please confirm?

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • smoon_lee
    Simon Lee (@smoon_lee) reported

    @virginmedia Yeh, Are you wanting the account number? customer regereance? I can phone him and DM you

  • ciaramwa
    Ciara (@ciaramwa) reported

    @virginmedia Hi again, I’m having trouble requesting a replacement SIM card. I’m in touch via email however I need the SIM card ASAP and it’s still not been sent out. Please can you check my email??

  • Lee74623820
    Lee (@Lee74623820) reported

    @virginmedia Channel 151,152,153,155,185,186,445 on the 360 box pictures very poor quality but on my 360 mini it's fine

  • VickiB7
    Vicki Bradley (@VickiB7) reported

    @virginmedia good morning. How do I order a new remote control please? I can’t log into your website as it doesn’t recognise my details and when I try to get a new password it is saying I haven’t put in my security answers (when I have). Hope you can help please.

  • Bigtoe196
    tim (@Bigtoe196) reported

    @virginmedia @CarersUK Awful customer service, still chasing me for £76 I don't even owe, customer service won't even help because I don't remember my password, but gave all other details, this account was closed about 6 years ago, so how am I meant to remember my account num or password

  • robtongeman
    Rob Tongeman (@robtongeman) reported

    @vmbusinesshelp @vmbusiness your #**** #cablebroadband is #down for the sixth time in 2 hours again!!!! SORT IT OUT !!!!

  • brazier_stephen
    stephen brazier (@brazier_stephen) reported

    @virginmedia is all your overseas call centers, rude and incapable of taking critism. Surely there suppose to be customer facing, instead hanging up is the easiest option.

  • feyiIIumination
    ً (@feyiIIumination) reported

    >3 hours in queue >log in >typing smthn >internet goes down >another 3 hour queue. virgin media i am going to ******* GET you

  • abarton93
    Adam Barton (@abarton93) reported

    @virginmedia I am trying to access 'My Virgin Media' but my email and password is not recognised. I have tried to create a new account but Captcha doesn't work. Please help me access/create an account as nothing is working.

  • addyadds
    adam otley (@addyadds) reported

    @virginmedia is virgin media tv down in Sheffield s14 I have no channel