Virgin Media Outage Report in Houghton Regis, Central Bedfordshire, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Houghton Regis, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Houghton Regis and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
December 11: Problems at Virgin Media
Virgin Media is having issues since 04:20 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (14%)
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TV (8%)
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E-mail (5%)
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Phone (2%)
Live Outage Map Near Houghton Regis, Central Bedfordshire, England
The most recent Virgin Media outage reports came from the following cities: St Albans, Hitchin, Luton, Hemel Hempstead, Harpenden, Dunstable, Milton Keynes and Leighton Buzzard.
| City | Problem Type | Report Time |
|---|---|---|
 St Albans |
Total Blackout | |
| Hitchin |
||
| Luton |
TV | |
| Hitchin |
Internet | |
| Hemel Hempstead |
Internet | |
| Luton |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Houghton Regis, England
Latest outage, problems and issue reports in Houghton Regis and nearby locations:
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Steve Dunn
(@SteveDunn09) reported
from
Harpenden, England
@virginmedia Yeah... he he... when the broad band decides to work that might help.. when you get 'not connected' via ethernet and wifi the tests are a bit meaningless
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Mark Williams
(@Pensar_Mark) reported
from
Berkhamsted, England
@virginmedia Still no reply from @virginmedia over 8 hours after they promised they would call. Was told I would be called back at 12:00. It’s now 20:15. They seem to be oblivious to the very notion of customer service. #completefail
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SteveG@ERS
(@ERS_SteveG) reported
from
Toddington, England
@skytv very poor service when switching to your service. Currently left without broadband for 2 weeks due to a BT Engineer not being able to go up a ladder to fit a cable! Regret leaving @virginmedia
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Dom O'Riley
(@domoriley) reported
from
Milton Keynes, England
@virginmedia And @virginmedia another point.. you say you offer compensation when your service fails.. not charging me for something you aren’t delivering is NOT compensation.. like going to a restaurant and being told we won’t be charging u for the food we won’t serve!! A disgrace
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I Make Stuff Up On Tw*tter
(@sjdhatters) reported
from
Stoke Mandeville, England
@virginmedia Company has been wound up so there won't be any concerns about liability. This wouldn't be an issue if account had been set up properly in the first place Tried to do it properly and will screenshot the chat for future legal recourse
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I Make Stuff Up On Tw*tter
(@sjdhatters) reported
from
Stoke Mandeville, England
Dear @virginmedia Congratulations for the worst possible Customer Service going. Been hung up on twice. You don't deserve to be in business
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I Make Stuff Up On Tw*tter
(@sjdhatters) reported
from
Stoke Mandeville, England
@virginmedia I refer back to my original tweet. Zero attempt to resolve my issue. Just can't do it. Your solution is not acceptable to me or new owner. Can you please provide details on how to escalate this to a complaint? What if I cancel DD and then set up new DD with new owner details?
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tim
(@Claydon8Tim) reported
from
Hitchin, England
@virginmedia Sorry. That’s it. Sorry. Yes I’ve checked and the WiFi is now working. I also checked and I’ll still be billed the full amount for a 2nd rate service that doesn’t in anyway match your glitzy empty advertising campaigns.
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Lucid Dream Pictures
(@luciddreamphoto) reported
from
Hitchin, England
@virginmedia No known issues on everything (broadband tv & phone)
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Lucid Dream Pictures
(@luciddreamphoto) reported
from
Hitchin, England
@virginmedia I’ll ring your call centre again tomorrow. When I’m paying nearly £65 a month for a service I’m not getting I don’t really feel I should have to post to a online community forum to solve the problem. A Virgin tech should come to my home & fix it!
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Mark Williams
(@Pensar_Mark) reported
from
Berkhamsted, England
@virginmedia Already done that 4 times and got nowhere. I need someone who can help to actually call back as promised.
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tim
(@Claydon8Tim) reported
from
Hitchin, England
@virginmedia I have been forced to work from home and work internationally. For the past 48hrs your WiFi has been down in Hertfordshire. Completely. Have been unable to work and have thus lost money. Get a costumer service that works or I will take my business elsewhere
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VAS
(@johnvasili1) reported
from
Hertfordshire, England
@virginmedia Unbelievably shockingly bad customer support today. 1hr 25 mins on the phone, spoke to 7 agents and no resolution 2 of your agents were excellent the rest were appaling. As a long standing customer I feel I have no option but to change provider. #virginfail
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Caz Digital
(@CazDigital1) reported
from
Hemel Hempstead, England
@virginmedia I’ve already done that. It says no known issues.
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amanda brooker
(@brookersx5) reported
from
Hemel Hempstead, England
@virginmedia for 3rd time short gap in time my service is showing w02 with repairs just up the road .for the prices i pay i shouldnt pay full service when disrupted so much .a text saying you are doing repairs no good to a 2 year old waiting for peppa pig
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M.I.K.E.Y
(@MikezHR) reported
from
Luton, England
Im seriously getting fed up with @virginmedia care to explain why u charge big money for a **** service
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Pjay100
(@pjay_100) reported
from
Luton, England
I spend more time resetting my virgin media router than I do watching it. Intermittent signal issues for over a year now
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I Make Stuff Up On Tw*tter
(@sjdhatters) reported
from
Stoke Mandeville, England
@virginmedia That's ridiculous. It's a business. Internet is critical. Thats not an acceptable solution
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Caz Digital
(@CazDigital1) reported
from
Hemel Hempstead, England
@virginmedia hey. Board and doesn’t seem to be working at the moment. I’ve tried restarting twice and called to have a check on my equipment. That seems to be fine. When I restart it works for about 30 minutes and then goes down again. Thanks
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Caz Digital
(@CazDigital1) reported
from
Hemel Hempstead, England
@virginmedia Completely down
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Jonny
(@thetrainfiasco) reported
@virginmedia Hey, everything's working again since last night. I checked your out age monitor but the button doesn't work so I couldn't see anything. Not sure what happened. Thanks anyway.
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Cherry🦇
(@ILikeTheIvy) reported
@virginmedia I had to cancel my VM due to losing my job and I've just been charged £110 when I've not even had my broadband or phone set up this whole time, and I cancelled it days ago. When will I get my refund and my return kit?? I'm really worried...
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sergio
(@sergio33468375) reported
Is virgin media down
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TwS IT Bristol
(@twsitsupport) reported
We are currently unable to take calls on our Helpdesk number (0117 9037999). The issue has been reported to Virgin Media for urgent investigation.
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carter
(@carterbluenose) reported
@virginmedia you need to improve your signal in monkspath solihull
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k@
(@kattipus) reported
@virginmedia Yes. It redirected me to a text chat where it took 90 minutes for someone to offer me £60, so I would have half the money I am owed. I accepted, as I'm tired and will try to claim the rest later, and they disconnected without applying it. Help?
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Charlotte Beestin
(@CBeestin) reported
@virginmedia Hi, it’s morriston, Swansea. Green street / Bedford street I am not sure if the door is broken or shut needs closing - haven’t got a photo sorry
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purvi chauhan
(@purvi673) reported
@virginmedia All day Sunday WiFi was great no problems and today when I need to work off it goes!!! Why ? this is now into its 3rd week.
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Tom. S.🇬🇧
(@thomas_s140) reported
@playpet1 @virginmedia Used to have it at home. Ditched when the fault that cause it to go off for at least two hours everyday couldn't be found.... Ya know must be my house!!! No discount on service yet they could see the fault... Assessment
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Dan Siggs
(@SiggsDan) reported
@virginmedia @richardbranson Why am I sitting in my home office with my laptop tethered to my phone looking at your router and booster blinking moronically and uselessly at me? You are both expensive AND poor.