Virgin Media Outage Report in Hazel Grove, Borough of Stockport, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
Problems in the last 24 hours in Hazel Grove, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Hazel Grove, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
- Internet (56%)
- Wi-fi (21%)
- Total Blackout (10%)
- TV (8%)
- E-mail (4%)
- Phone (2%)
Live Outage Map Near Hazel Grove, England
The most recent Virgin Media outage reports came from the following cities: Manchester, Stockport, Macclesfield, Ashton-under-Lyne, Buxton, Timperley, Oldham, and Salford.
| City | Problem Type | Report Time |
|---|---|---|
 Manchester
|
Total Blackout | 2 days ago |
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Manchester
|
Internet | 2 days ago |
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Manchester
|
Internet | 3 days ago |
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Manchester
|
Internet | 3 days ago |
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Manchester
|
Internet | 3 days ago |
|
Manchester
|
Internet | 4 days ago |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Hazel Grove, England
Latest outage, problems and issue reports in Hazel Grove and nearby locations:
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J K P (@JiriKPinnock) reported from Manchester, England@virginmedia That’s different scenario on my bill, why I’m charged to call your Customer Service line
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Jamie McDonald (@lambtiger) reported from Cheadle Hulme, EnglandTruly appalling customer service from @virginmedia. Due an engineer visit today: he’s just rung to say your call centre raised the job incorrectly and he’s not coming as they don’t carry the stock any more. No apology, no lifeline, no empathy. Shocking.
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David Bryden (@Daveyb1974) reported from Urmston, EnglandGreat work from @virginmedia, your contract has expired, we want you to stay as a customer, we’ll give you the best deal out there! Give them a call, sorry can’t help, you’re on the best package, but we want to charge you £40 a month more than a new customer! #shitshow
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gomez (@tgomez7) reported from Sale, England@virginmedia I have been trying to cancel my account for over a week now. 5 calls made and still nobody has been able to help me. This is an absolute joke!! Please tell me how I can do this in writing?
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J K P (@JiriKPinnock) reported from Manchester, England@immihepburn @virginmedia I few for you, same happened to me as well. After 40 mins on the phone , charging me £8 to call customer number, their staff put the phone down on me . TERRIBLE SERVICE
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Sophie Reynolds (@1sophiereynolds) reported from Cheadle Hulme, England@virginmedia Yes, I checked online and there are outage issues in the area. However I was sent a text saying it had been resolved yesterday, but it is still not working this morning!
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Sally pickford (@salpea77) reported from Stockport, England@virginmedia code v210 on the tv how can I get help for this??
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Lee Howarth (@leehow2) reported from Urmston, England@virginmedia I want my money back this is awful it's unwatchable #JoshuaPulev
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Wes Grundy (@wesgrundy) reported from Bredbury, England@virginmedia what’s going on with the quality of the picture? Scrambling and constantly broken. Please sort.
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Humps Snr (@HumpsSnr) reported from Stockport, England@virginmedia What details do you require in any text I send?? Seems a bit odd considering you should already have my complaint and my details 🤔 we’ve established I don’t have a ref number, so further info will assist??
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Sarah Cassidy 🐝 (@SarahCassidy) reported from Manchester, EnglandAnyone else who gave their details to track and trace suddenly being spammed with fake email accounts, and bombarded with phone calls from fake VirginMedia/BT claiming broadband speeds are up and down?
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Gareth Longley (@garethlongley) reported from Salford, England@virginmedia what the hell is going on with your internet!? I’ve been holding to get through to your customer service department for almost an hour now (after being cut off twice!). I’m ready to cancel this AWFUL service!
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J K P (@JiriKPinnock) reported from Manchester, England@virginmedia So me as a customer who don’t know this information, and searches your customer number after you don’t provide your services, been kept 40mins on phone line and then get phone put down from your staff. Brilliant!!!
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David Bryden (@Daveyb1974) reported from Urmston, England@virginmedia This is the exact type of poor service I received when I called customer service. The package I am currently on is £89 for a new customer, but £129 for a loyal customer. The response back was “that’s all I can do”. Your response is almost as bad “don’t like it, raise a complaint”
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Humps Snr (@HumpsSnr) reported from Stockport, England@virginmedia Thank you for your response. I have submitted a complaint, although I’ve no response to that either. Our internet is shocking and we’ve got a temp fix outside which needs to be made permanent from 4 wks ago. Paying a lot for nothing currently
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David Bryden (@Daveyb1974) reported from Urmston, England@nickleeland @virginmedia I asked to speak to someone that could help and got “my supervisor is on 14 day isolation”. Ok put him on the phone as I’m guessing he can work from home? Computer says no! Poor poor service!
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Poe{t}ech (@Poetech3) reported from Bollington, England@virginmedia Yes, someone to tell me what happens when there’s no cable to pull (your website said service was available). Waited in, engineer just drove off without any explanation. Had to spend hours at call centre. Want install to happen but can’t understand process & no one will explain.
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Kate McLean (@katiem8y) reported from Poynton, England@virginmedia how long do we have to do without internet while you upgrade our service!! Have now spent two days tethered to my phone trying to do business calls! It’s NOT acceptable to be doing this in the day! 10.25pm been off since 9.30am! 😡😡
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Humps Snr (@HumpsSnr) reported from Stockport, England@virginmedia I don’t. When I submitted the complaint (2nd) I chose the telephone call option, using my home number. I haven’t received any call to date!!
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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OldSparky ©️ (@OldSparky6) reported@virginmedia So I have to ask random strangers to resolve Virgin's problem? Appalling
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Sarah Harvey (@Harvey__24) reported@virginmedia Is it right to charge a cancellation fee if I have to cancel my service because you don't provide the service in the location that I want it?
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David Hawdale 🇺🇦 (@davidhawdale) reported@virginmedia And I’m sorry that your agents take two hours to cancel an account. Not going through all that palaver again and have another morning I’ll never get back
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Selwyn Hansford (@Puerile88379641) reported@virginmedia Desperately trying to cancel installation which keeps getting put back. Using online chat but getting nowhere!
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James Khan (@JamesKh62056271) reported@virginmedia Okay now Jeff who is Marlon’s manager wants me to place an open order for adding the TV and landline. Please help me I don’t understand all this!!
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Phill (@phillgriffiths) reported@virginmedia I have now got the ombudsman involved so I will let them deal with it seeing as you've had since September to cancel my contract and you are still billing me now even though I receive emails telling me I owe nothing but you screw with my credit score
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John Maguire 🇺🇦 (@velo_bristol) reported@virginmedia Yes, can understand these things happen, but 3 consecutive days seems excessive. On each of those, the status page shows there's a current fault, rather than an equipment issue All appears to be working again now
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Jimmy 💙💙 (@jimmy_lockey) reported@virginmedia Yeh I have that app already I have tried Ordering booster pods but keep getting kicked out or there is an issue with the website
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Sally (@Sally_My73) reported@virginmedia No there isn’t.. it’s exactly what always happens and I’ve had a pod sent but it’s still having these issues of dropping out…
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Michelle Rollinson (@Evans__Michelle) reported@virginmedia Haven’t changed any settings or passwords am still logged in on one device when try to log on any other says password and username not correct? Have been on chat to technical support no help at all for over 3 days and are going to log a report for 5-8 days to try and resolve?