Virgin Media Outage Report in Hagley, Worcestershire, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Hagley, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Hagley and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
December 11: Problems at Virgin Media
Virgin Media is having issues since 12:00 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (14%)
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TV (8%)
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E-mail (5%)
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Phone (2%)
Live Outage Map Near Hagley, Worcestershire, England
The most recent Virgin Media outage reports came from the following cities: Birmingham, West Bromwich, Oldbury, Dudley, Redditch, Wolverhampton, Walsall, Stourbridge, Brierley Hill, Kidderminster, Smethwick, Halesowen, Cradley Heath and Bromsgrove.
| City | Problem Type | Report Time |
|---|---|---|
 Birmingham |
Total Blackout | |
| Birmingham |
Internet | |
| Birmingham |
Internet | |
| Birmingham |
Wi-fi | |
| West Bromwich |
Total Blackout | |
| Birmingham |
Total Blackout |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Hagley, England
Latest outage, problems and issue reports in Hagley and nearby locations:
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nicola titley
(@nickit81) reported
from
West Bromwich, England
@virginmedia why am I not getting any help for the past 4 weeks for intermittent broadband when I call all I get is monitor for the next 24 hours I am getting no help whatsoever but you will want me to pay my bill on time your service and customer service is disgusting
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Ashley Robert Scrivens
(@AshScrivens) reported
from
Birmingham, England
@virginmedia I haven’t really got anywhere, I wanted ideally to discuss the process I went through and what I was advised online placing my upgrade. I have contacted CD via text but i have just been told nothing can be done and pick a new tariff! Struggled to try raise a complaint also...
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james avfc
(@jamesgrvilla) reported
from
Birmingham, England
@virginmedia could someone please get in touch with me as our broadband is going down at least every other day and it’s not good enough
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Abbie Walters
(@abbiewx_xo) reported
from
Kidderminster, England
@virginmedia Any advice on why our virgin media boxes have just decided to stop showing some channels. It says error code (W02) and this is on TLC which we used to watch daily?? Joke. What’s the point in paying for for a service which isn’t being provided?
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Fubz
(@Fubz21) reported
from
Dudley, England
@Angriper @virginmedia @SkyUK If I could get Sky here (at least decent speeds) I'd have switched years ago mate. Although, the way things are going, I'd be better off with poor download speed and uptime, rather than super fast speeds and always down.
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Bönes Esq.
(@bonesjones) reported
from
Dudley, England
@thesturge @bt_uk @virginmedia We dumped them 18 months ago, it was a nightmare. Good riddance to bad (very expensive) rubbish.
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. JAY!
(@JamieEveriss) reported
from
Dudley, England
@virginmedia can someone please advise me how I can make a complaint regarding a refund you owe me?
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Nigel Campbell
(@LegincBellion) reported
from
West Bromwich, England
@virginmedia my broadband has been down since 7 am this morning, what’s going on?
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Ashley Robert Scrivens
(@AshScrivens) reported
from
Birmingham, England
@virginmedia I have just switched my parents over to you for broadband along with their 2 mobiles and I have a pending broadband order to be installed next week for my new house. So I’m extremely disappointed in how I’m being treated, I may have no option to cancel the lot.
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Ashley Robert Scrivens
(@AshScrivens) reported
from
Birmingham, England
@virginmedia Sorry my tweet mentioned I contacted customer service via text. Asked for my complaint to be raised to a senior manager to discuss the upgrade process and wording, but was just offered a deadlock letter within 15 days! Not your procedure in your complaints code of practice..
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Omar Qureshi
(@omarqureshi) reported
from
Birmingham, England
@virginmedia What's the procedure if this isn't rectified? It's not a unusual request, yet I'm around 10 days without phone service.
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Steve Galloway
(@jedimasterob1) reported
from
Wolverhampton, England
@virginmedia Yes, same issue as Monday evening and been advised no service until 11pm!
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jake.
(@jaw1992_) reported
from
Birmingham, England
@virginmedia sort your ******* broadband out. It’s every other day that it goes down, and is beyond a joke now.
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Steve Galloway
(@jedimasterob1) reported
from
Wolverhampton, England
@virginmedia Yes, it has since been resolved. This is not the first time I’ve had this issue and frequently not getting the speeds I am paying for. Not your happiest customer by any stretch of the imagination!
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Fubz
(@Fubz21) reported
from
Dudley, England
5th time today @virginmedia has gone down, got zero work done and no response from customer services. Last straw for me this, as if I'm not under enough stress from work as it is!
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Steve Galloway
(@jedimasterob1) reported
from
Wolverhampton, England
@virginmedia NO BROADBAND SERVICE AGAIN! 🤬
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Keats
(@GameAndClay) reported
from
Dudley, England
@virginmedia Thanks Virgin, it’s been emotional to say the least, I think Vouchers are a good way to say sorry @virginmedia as a new customer it says you value the trust i can put in to our future relationship. Thoughts?
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Ian Dodd
(@VINCIFMIanD) reported
from
Bromsgrove, England
@virginmedia There seems to be an issue with your WiFi in Perton (Wolverhampton WV6). The problem has gone from intermittent, to no reception at all.
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B67 dazza
(@b67dazza) reported
from
West Bromwich, England
Again @virginmedia your customer service makes me wonder how you survive as a business , I choose to wait to talk to someone as I have the time to atm and what happens as I patiently wait i get cut off .My deal is up soon youre on the back foot now to keep this customer
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Liam
(@jonesl90) reported
from
Halesowen, England
@virginmedia hi, our v6 box keeps freezing/rebooting and having issues with recordings where they freeze and have to turn it off and restart it before it works again. Hard reset done tonight we couldn’t even turn box off using remote. Can you help please?
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Helloveridge
(@helloveridge) reported
@virginmedia broadband connectivity is absolutely shocking recently, sort it out! No point paying top dollar for a service that doesn’t work
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Helen Andrews 💙
(@Helen987) reported
@virginmedia I need to be reassured I will get through quickly and that I will speak to someone who can take my complaint without needing to ‘speak to a manager’. Will this number do that?
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Spike Lawson
(@SpikeLawson1) reported
@virginmedia Mobile signal in Worsley is still only 3g. I have messaged but no reply
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#HelloMyNameIsDawn
(@DawnCardenas) reported
@virginmedia More than 40 characters 😬 in short - Equipment not added after ordered via phone, engineers not coming when booked, spending FAR too long talking to people who can’t help on a silly messaging app. Oh and nothing works as it should!
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Steve Cavinder
(@StephenCavinder) reported
@virginmedia It is now thank you. I just it was an awful long time to wait.
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techbits
(@techbitsio) reported
@virginmedia Yes, done all of that. TV has shown issues for a while, but unrelated. No internet issues in the area. Service to TV and internet drops at the same time. I was offered the chance to pay £25 for the privilege of an engineer attending, or take the Wi-Fi boosters that I can't use.
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Damon
(@damfly27) reported
@virginmedia 3 times in the last week I’ve had the phone out down on me John. The last being 5 min ago when I said cancel my account and was told there would be a disconnection fee…BUT YOU’VE NOT EVEN CONNECTED ME!!!
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Lei
(@sorcereine) reported
@virginmedia I have never used this. Don't even know where it is. I don't expect it to jump £40+ . How can I cancel my account please?
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techbits
(@techbitsio) reported
@xcom987 @virginmedia I have 15 days of faulty service (TV and internet). They can see the hub disconnecting from their network. Replaced hub, same issues. Their response? Resolve the case without telling me because they're sending Wi-Fi repeaters. For the Wi-Fi that I don't use. 👍
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nawz
(@nawz294) reported
@virginmedia My computer is connected through Ethernet cable and my other devices on WiFi and the issue is across all devices.