Virgin Media Outage Report in East Boldon, South Tyneside, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in East Boldon, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in East Boldon and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
December 13: Problems at Virgin Media
Virgin Media is having issues since 05:00 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (14%)
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TV (8%)
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E-mail (5%)
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Phone (2%)
Live Outage Map Near East Boldon, South Tyneside, England
The most recent Virgin Media outage reports came from the following cities: Newcastle upon Tyne, Sunderland, Jarrow, South Shields, Gateshead, Wallsend, Durham, North Shields, Washington, Whitley Bay, Chester-le-Street, Stanley and Hebburn.
| City | Problem Type | Report Time |
|---|---|---|
 Newcastle upon Tyne |
Total Blackout | |
| Newcastle upon Tyne |
Wi-fi | |
| Newcastle upon Tyne |
Internet | |
| Newcastle upon Tyne |
Internet | |
| Sunderland |
Wi-fi | |
| Jarrow |
TV |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near East Boldon, England
Latest outage, problems and issue reports in East Boldon and nearby locations:
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Simon
(@goneinsixtysecs) reported
from
South Shields, England
@virginmedia what has happened with the service in ne33 4hn area as I have no phone line no internet and no tv service
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Danny Robinson
(@dannyrobbo82) reported
from
Wallsend, England
@virginmedia understand that like every other business that you’re short staffed with the pandemic, but the speed of internet recently has been shocking. Website is useless, community help is useless. Don’t want to ring up, yet they’re happy to still take my money every month.
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Will Howe
(@WillHowe) reported
from
Gateshead, England
@virginmedia consistently excellent service and speeds but today has been a real headache, internet going down for ~20mins ever 1hr-1hr30 all day
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Matt Dodge Donnelly
(@dodgestweet) reported
from
Walker Gate, England
@virginmedia Hi I text two evenings ago when you told me too, and then received a very generic response about upgrading my package online. I have since text again to say that the problem is with the increase and that I may need to cancel but nothing back yet. Over 6 hours on hold now to you!
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Mackem
(@MarkaMackem) reported
from
Seaham, England
@Flittdog @Jo7Lawton @JackieMayes5 @Adamphayward @finbarr_poland @piersmorgan @virginmedia This particular job is not classed as key as its not a service everyone wants
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Malcolm Hodgson
(@malandbren75) reported
from
South Shields, England
@virginmedia I keep getting message that blueyonder server is down and as such cannot log into VM or get and send emails
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lee major
(@MajorManor) reported
from
Newcastle upon Tyne, England
@virginmedia You having service issues in NE15 7PH
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Simon
(@goneinsixtysecs) reported
from
South Shields, England
@virginmedia three times since I first reported that I was having problems with all my services and it has gone down again
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Jake Fossey
(@fossdog_) reported
from
Stanley, England
@virginmedia are genuinely ******* shit
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Malcolm Hodgson
(@malandbren75) reported
from
South Shields, England
@virginmedia emails are not working the solution by Virgin is to log into My virgin media can you tell me how to do this when it is not recognising my log in and your call centres are all closed
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Patrick O'Kane
(@sportingpat) reported
from
Whickham, England
@virginmedia Twice but very unsatisfactorily and although I was told at 5.30 that I would receive a call back within half an hour from a customer services manager, I am yet to receive that call. New customer extremely f***ed off if I'm honest
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Matthew Emmerson
(@MatthewEmmer) reported
from
Gateshead, England
Can’t continue to work remotely from for the NHS if this #virginmedia issue is on-going 😭
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TY I 92
(@TonyYoull) reported
from
Newcastle upon Tyne, England
Shouting at Virgin Media on the internet work fix the problem. Pass it on
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Patrick O'Kane
(@sportingpat) reported
from
Whickham, England
@virginmedia No, unfortunately I never got that far. Seriously considering just cancelling and going with a company that has more respect for its customers. Literally became a client 5 days ago
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helen rafferty 🌹
(@justraffers) reported
from
Newcastle upon Tyne, England
@virginmedia every month I have the same issue. Go to pay bill and despite having Google auto password (which works on every other thing I log in) it says my log in is wrong and I have to reset it EVERY MONTH!! EVERY MONTH!! IT'S RIDICULOUS
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Helen #RacingForAnthoine🇧🇪
(@vitosauras) reported
from
Gateshead, England
Hi @virginmedia sort the Internet issues out in NE10 please that's twice my connection has dropped in the last hour
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Marilyn malibu
(@Marilyn_huartt) reported
from
South Shields, England
@virginmedia Can’t answer calls ems bouncing back. Wouldn’t it make more sense to just take everyone’s sports package off. Paying £125 per month at this my point my other half is ready to cancel everything when we can.
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Dylan Atkinson
(@Dyl_Atkinson) reported
from
Washington, England
Virgin media are not stupid like give everyone 10GB free data then nock everyone’s WiFi off so they go over there allowances😂
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Kieran
(@kieranwby_) reported
from
Newcastle upon Tyne, England
4 days running wrang Virgin media regarding my broadband contract hold time of 40 mins then get cut off and in app support doesn’t help or live chat jokes man @virginmedia
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Andrew Morris ⚽️
(@Andymorris74) reported
from
South Shields, England
How about @skytv giving movie channels for free across all platforms @virginmedia @bt_uk and help keep people at home! Come on, do your bit Sky TV 👍
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Loraine Stannard
(@lollypop63) reported
@virginmedia is there an issue in N19? I have no TV and my elderly mum has no landline again which is essential!
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gareth drew
(@biddescombe) reported
@virginmedia 3) nothing can be done until the 18th October when my phone line gets switched off, and then I have to book an engineer to call which could take weeks, in the meantime my emergency alarm will be out of use and I will be unable to call for help if I have a fall
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StreamSmiths
(@StreamSmiths) reported
@virginmedia Okay my misunderstanding then, but do you still not see the irony that I can use a 3rd party device to use your service but not your own?
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𝕯𝖊𝖆𝖓𝖔𝖇𝖆𝖌𝖎𝖔
(@Deanobagio) reported
@footballfeudz Unacceptable that weve all had no connectivity to the PSN network for 8 days. I will not be paying for my net for those 8 days and counting. We shouldnt have to input these details at the end of the day. I want a proper fix asap #virgin @virginmedia @PlayStationUK #psn
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JoSowSew
(@SowSew69) reported
@virginmedia When talking about a data breach I'm not thinking it is best to suggest I post details on Twitter. I've called and spoken to a lady and she put me on hold to speak to someone and never came back to the call.
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Sir Ashley Marriott 🇪🇺🇬🇧🇺🇦
(@DarthMarriott) reported
@virginmedia And this is a company that supposedly handles huge amounts of data! They need to sort out their own internal transmission of data. Thier techs don't seem to know there are problems with PSN. Laughable (if I wasn't paying for their [lack of]service)!!
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Sarah
(@SarahMcMast3r) reported
@virginmedia Yeah I’ve used them, there’s no issues with the box or in the area apparently
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Sir Ashley Marriott 🇪🇺🇬🇧🇺🇦
(@DarthMarriott) reported
Virgin Media must be the singularly worst company to deal with, bar none! Three technicians have failed to communicate my problems with regards to connecting to PlayStation Network. I'm just wasting my time going round in circles. Time to end my contract I think.
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Loraine Stannard
(@lollypop63) reported
@virginmedia Yes it states problem with tv but not with landline.
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gareth drew
(@biddescombe) reported
@virginmedia 6) be done until 18th October is unacceptable, surely there is a back up situation in place for customers who have Careline phone lines? Thank you for your time I hope you can provide me with an answer to my problem and not tell me I have to wait until 18th October