Virgin Media Outage Report in East Boldon, South Tyneside, England
No problems detected
If you are having issues, please submit a report below.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in East Boldon, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in East Boldon and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
-
Internet (55%)
-
Wi-fi (16%)
-
Total Blackout (13%)
-
TV (8%)
-
E-mail (7%)
-
Phone (2%)
Live Outage Map Near East Boldon, South Tyneside, England
The most recent Virgin Media outage reports came from the following cities: Newcastle upon Tyne, Gateshead, South Shields, Blaydon-on-Tyne, Sunderland, Jarrow, Wallsend, Hebburn, Chester-le-Street and North Shields.
| City | Problem Type | Report Time |
|---|---|---|
 Newcastle upon Tyne |
Internet | |
| Newcastle upon Tyne |
Internet | |
| Newcastle upon Tyne |
Total Blackout | |
| Newcastle upon Tyne |
Internet | |
| Gateshead |
Wi-fi | |
| Newcastle upon Tyne |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near East Boldon, England
Latest outage, problems and issue reports in East Boldon and nearby locations:
-
Jamie Davison
(@jamie_davison1) reported
from
Seaham, England
My wifi and 4g at home is absolutely garbage, sort your **** out @virginmedia
-
Steph.
(@stephwales_) reported
from
Gateshead, England
Why can't @virginmedia ever just be straight forward? Absolute joke. Problem after problem.
-
Dowlo
(@dowlo100) reported
from
Whitley Bay, England
@virginmedia my elderly mother has been trying to contact you for over 3 weeks now to cancel her sub as it has gone up £60 pm. She has been out on hold numerous times and cut off no help on chat etc. her only option now is to cancel the DD as she can’t afford this anymore… help
-
Paul Jukes A874036
(@UnicornRunning) reported
from
South Shields, England
@virginmedia This appears to be a known issue on your forums (phantom calls) but we refuse to be charged for the visit. Also waiting for a WhatsApp for over an hour because the direct debit still has his late wife's name on account after 7+ years, & we can't change it online (same acc no.).
-
Mazza 66
(@66_mazza) reported
from
Newcastle upon Tyne, England
@virginmedia 4 hrs of drivel,inane quedtions 5 TIMES I'VE PROVIDED SECURITY,5 plus hours now,no more,your latest un helpful operator is now asking about moving house WHAT???? I want out ASAP,my god no wonder you amateurs get bad press,Im actually questioning their ability to even read????
-
🦦 Helen
(@vitosauras) reported
from
Gateshead, England
You lot need to sort yourselves out, Internet going down around midnight for the past few days yet you charge the earth @virginmedia
-
Paul Jukes A874036
(@UnicornRunning) reported
from
South Shields, England
@virginmedia @VMHelpDesk Internet connection is intermittent in NE34, has been since at least Saturday. Connection drops at random. Have just restarted router again as I'm working from home & need to be online, no idea how long this will last. Not the only one having issues.
-
Stu
(@tenchylad) reported
from
Sunderland, England
@virginmedia why is your self service so poor please. Unable to resolve the fault that I have on my service for 2 days now. No one to speak to and the website is abhorrent in terms of customer experience and engagement. Endless loop of bad requests within the servers you use too
-
Ceeb 🏴🇺🇦
(@PatternThimble) reported
from
Cramlington, England
@bt_uk you have 45 mins to meet the 10-12 appointment. That I took the day off for. Defo looks like I'm going to be a @virginmedia customer soon.
-
Paul Jukes A874036
(@UnicornRunning) reported
from
South Shields, England
@virginmedia The Hub is in modem mode connected to a separate wireless router as the Hub's WiFi has been poor since we got it, so technically it's a wired connection. Router's connection is lost when it drops so no devices can connect wirelessly. Has been stable for about 3 hours now.
-
🦦 Helen
(@vitosauras) reported
from
Gateshead, England
**** off Virgin Media, useless bollocks
-
liam sholder
(@liamsholder91) reported
from
Newcastle upon Tyne, England
@virginmedia why is phone network not working and plus can't phone people or text tryed restarting phone still. Nothing can't even ring you guys WTAF
-
claire🐱🐾🐾
(@clairekitty12) reported
from
Gateshead, England
@virginmedia I would like to know how my broadband and tv are still broken after the outage ? It saying theres a connection issue on both broadband and tv . Tv error c139 ...i dont understand why my fault cant be logged as the origanal not being fixed
-
Edan Kidd
(@KiddEdan) reported
from
Whitley Bay, England
@virginmedia two nights in a row the internet goes down, yous are a bag of shite
-
liam sholder
(@liamsholder91) reported
from
Newcastle upon Tyne, England
@virginmedia can you help me please everytime I try to log in the virgin media app on my mobile account it's logs me off all the time why ?
-
Paul Jukes A874036
(@UnicornRunning) reported
from
South Shields, England
Ye gods, @virginmedia customer service is beyond terrible. An hour trying to resolve a "phantom calls" issue last night which now needs an engineer visit, and spotted that a direct debit is in an incorrect name but this can't be changed via WhatsApp chat and needs *another* call.
-
claire🐱🐾🐾
(@clairekitty12) reported
from
Gateshead, England
@virginmedia I did the online thing before contacting u it says needs a tech . But it doesnt it needs your outage fixed .
-
claire🐱🐾🐾
(@clairekitty12) reported
from
Gateshead, England
@virginmedia But do you understand that this is a problem in my area you were aware of ! Said it would be fixed but it hasen't ? It just needs reporting i don't need a tech to my house i beed it to the area
-
Paul Jukes A874036
(@UnicornRunning) reported
from
South Shields, England
@virginmedia Nothing reported when I checked before tweeting. Seems to have stabilised for now but must've dropped 15-20 times in the last 48h. No faults were reported on the site when my father-in-law had a complete loss of service a couple of months ago, but it was reported on the helpline.
-
🦦 Helen
(@vitosauras) reported
from
Gateshead, England
@virginmedia It's not a problem at my end, and it's not just me affected. Have you really not noticed a flurry of people saying the same thing? I know people in different areas of the UK who have the same problems at the same times.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
-
abbeybhatty
(@AbbeyBhatty) reported
I am very fed up as I am having to resolve issues within Virgin Media Business and have lost a number of working days I could have been committing to running my business. If I am not compensated or my bills discounted then will start looking elsewhere for a headache-free service
-
Steve Reading - Optimist - Mostly
(@stevered70) reported
@virginmedia DO YOU HAVE ANY CUSTOMER SERVICE OPERATIONS IN THE UK? I have spent 3 hours trying to sort a renewal and have been told you cannot match what a new customer is offered. It has been torture, with significant language difficulties. THIS IS NOT CUSTOMER SERVICE AT ALL
-
Virgin Help
(@virginhelp) reported
@sweetkomal @Virgin Hi, we are sorry to hear this. We have tagged @virginmedia who will be able to help you
-
Woz ☠️
(@wozaboxa) reported
@virginmedia are there broadband issues in area 12 birmingham?
-
Lucy McQuire
(@Lucy_mcquire) reported
@virginmedia absolutely disgusting customer service. My dads had intermittent tv and internet for weeks and you’ve done nothing about it. Someone contact us!!!!
-
Angela Maher
(@AngelaMaher) reported
@virginmedia I know there's an outage (although wasn't told in advance) - was supposed to be back on at 3pm today but it's not. I'm getting fed up as I've not been able to work all day
-
Naomi
(@NaomiTorrens) reported
@VirginMediaIE for ages I wanted to sign up with you, finally got the chance. Now you have the title of one of the worst providers 😭 I can barely make a call on what's app never mind connections with tablets etc. Call centre keeps lying, I give up. #comreg #virginmedia
-
x_mass
(@x_mass) reported
@virginmedia Thanks!! I got a warning about work being carried out tomorrow Wednesday but not today Tuesday Is the work happening over 2 days? No issues if the work needed doing I used to be a blue chip Network admin I switched to Op/sec Personally I'm still debating on switching to Starlink!
-
Sarah🔸🇪🇺
(@Sarah_ElizaM) reported
@virginmedia No idea. I’m a Virgin mobile customer
-
Stuart Evans
(@StuartE93396704) reported
@virginmedia So existing customers are not important enough to look after? Why is a new customer treated better and considered as being more important than myself. Offers should be for all new and who are once out of contract no?