Virgin Media Outage Report in Croston, Lancashire, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Croston, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Croston and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
December 11: Problems at Virgin Media
Virgin Media is having issues since 09:40 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (14%)
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TV (8%)
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E-mail (5%)
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Phone (2%)
Live Outage Map Near Croston, Lancashire, England
The most recent Virgin Media outage reports came from the following cities: Preston, Wigan, Blackburn, Leyland, Blackpool, Southport and Chorley.
| City | Problem Type | Report Time |
|---|---|---|
 Preston |
Total Blackout | |
| Preston |
Internet | |
| Preston |
Internet | |
| Wigan |
Total Blackout | |
| Wigan |
Internet | |
| Wigan |
TV |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Croston, England
Latest outage, problems and issue reports in Croston and nearby locations:
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sarah
(@ms_sasmassey) reported
from
Preston, England
@virginmedia hi my tivo remote is broken trying to order new online and an error message comes up. Can't get through on the phone Help
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Kayleigh Speakman
(@Kayls3457) reported
from
Abram, England
@virginmedia Yet another WiFi and TV outage. Hence another...
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Dave Gracey
(@lamsom) reported
from
Blackburn, England
@virginmedia There’s absolutely nothing wrong with the phone, I can travel to different areas and get 4 bars on my phone and it works no problem, the problem is in the area I live.The reception always used to be fine but for quite some time now it’s been awful, I currently have one bar.
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Sharon Leonard
(@SharonLLeonard) reported
from
Bryn, England
@virginmedia Can they help do you think?
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SJK
(@SammyKnowlesX) reported
from
Banks, England
@virginmedia can someone explain that why after several issues I’ve had with you, that you think it’s ok, to hike up the bill £20 a month on a fixed fee contract?! #disgusting #poorservice #donotrecommend
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Phil
(@philstandish) reported
from
Bryn, England
@virginmedia Hi. I've had major issues since I rejoined Virgin just before Christmas. I was passed to the Elite team, who did what they could to resolve the Wi-Fi signal issues I was having. Now in the last 48 hours the WiFi has gone down twice for several hours. But yesterday TV & phone too
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Sharon Leonard
(@SharonLLeonard) reported
from
Bryn, England
@virginmedia I don’t want DIY I want the service I pay for in my 3 bed house!
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Gail Charnock
(@GailCharnock) reported
from
Shevington, England
@virginmedia You are aware of the problem, told us it's a fault and it's being fixed by 12th April, it wasn't, we rang, you gave us reassurance it will be fixed by the 22nd, it hasn't, we rang got passed around a lot! Now you say it will be fixed 29th. Hands up if you would put up with this?
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Mohammed Seedat | Sports Marketing
(@mseedat0) reported
from
Preston, England
@virginmedia my network is very poor! Getting no signal at all.
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Stephanie Andrews
(@Dreamendoqueen) reported
from
South Shore, England
Tell you what...@virginmedia know how to persuade you to change service providers...2 calls in 3 nights to “upgrade my mobile phone services”...told the first person I’m happy with what I’ve got...I’m not a fan of repeating myself...
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Sharon Leonard
(@SharonLLeonard) reported
from
Bryn, England
@virginmedia Would love it if they could come out and fix it, last visit did the best he could but I wonder do BT have better equipment?
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The Monk
(@StephenMonk1970) reported
from
Preston, England
Help @virginmedia. Once again I'm left unable to ring my doctors because you attempted the direct debit early and it failed. My Oomph sim will now not work until I make a payment. Please that's all I want to do. Do I need to go to Ofcom or the Ombudsman. This seriously effects me
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Mike Leigh
(@mikeleighwigan) reported
from
Wigan, England
@virginmedia And believe me after 10 year service never missing a bill and taking every service I will not be back after this. Not my fault you cannot supply a service so why there is no compromise? Disappointed
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Michelle E
(@Elle83) reported
from
Walton le Dale, England
@virginmedia why does my super hub 3 keep resetting my WiFi password. I’m having to change it through settings every other day because it keeps defaulting back to the security key, this is causing major issues
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The Monk
(@StephenMonk1970) reported
from
Preston, England
Virgin Mobile. Utterly useless. All I want is to send a text and call people. My bill isn't due until 8th May. There is no online help. Really cheesed off. #virginmobile #virginmedia #virginbilling
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Toby Varsanyi
(@tvarsanyi) reported
from
Bryn, England
@virginmedia after 15 years loyal custom I decide to cancel my contract because I am moving home and you charge me £50 in cancellation charges. Classy. I won’t be using you again.
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Paul Flores
(@RajFlores4) reported
from
Blackpool, England
@virginmedia hi, are you having connection problems?
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Dave Gracey
(@lamsom) reported
from
Blackburn, England
@virginmedia Your mobile network is crap & your customer service is just as bad.
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Katy Molyneux
(@boardchik) reported
from
Standish, England
@virginmedia I need a wifi booster for my house, when am I able to get one? Says you’re not taking registrations anymore! The signal in my study is not the best and I need it to work from home
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SJK
(@SammyKnowlesX) reported
from
Banks, England
@virginmedia do you have an email or a direct telephone to make a complaint too please? I’ve had to make several complaints since joining which get rectified them something else goes wrong and I am sick of it
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Steve Hart
(@stehart) reported
@virginmedia Your 'TV GO' is a joke, I have apparently reached my maximum number of devices but cannot use any of them, I posted this weeks ago on your 'support' forum and heard nothing. Please contact me as I wish to cancel my contract. Thanks
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o6oREAPERo9o
(@o6oREAPERo9o) reported
@virginmedia guys I've been trying to reach you for nearly 2 weeks. Online chat just gets ignored and then you ask the same question each morning. You phone service is horrendous and hold for ages then cuts out. Can someone pick up my issue and fix the broadband speeds? Thanks
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Mad Dog 🇮🇪
(@MadDogIreland) reported
@AskPS_UK Hey Guys, connecting to internet but cant sign into PSN Error WS-37400-4 tried Wifi & Lan. PSN signs in when connected to hotspot on mobile. Internet is @virginmedia is this an IPS, DNS, or IPv6 Port opening issue? It's been 4 days like this now. Any advice?
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Maria Catley-White
(@mrs_dan88) reported
@virginmedia I'm disgusted by your service today. An engineer come out to fix the Internet. He said that was done and it just needed to rebootWe now have no TV or Internet. We have been on hold for over 85 minutes trying to get through to customer services to get this resolved.
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Lyn Matthews
(@trannymum) reported
@virginmedia I would never recommend #VirginMedia you really are a **** company who abandons customers. & selective what tweets you respond to. #ShitService
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Craig
(@Lobstarr1) reported
@virginmedia Hi no success and text to your message service is not sending
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Juan Hernández
(@Jamamelio) reported
@virginmedia I've been without WiFi now for goig on 3 days. Numerous area faults reported and claimed to be fixed. Still no internet. Tried to talk to a human after going through all online support. Tried for 90 mins yesterday, going for another hour today on hold. HELP!!!
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Jason Sinclair
(@jlsinc) reported
@virginmedia @Mark_Phillips66 When is this going to fixed in NW5? Days now, and no way of getting info because zero customer service on phone. Impossible to home-work/school. Again.
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Waeed Hussain
(@waeed_hussain) reported
@virginmedia The complaint was logged over 8 weeks ago hence why I took this further to CISAS but I've been having issues with you guys from the beginning (August 13th), you haven't done a single thing correctly and it's always cost me money
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•!•
(@MissingGym) reported
@virginmedia FIX THE INTERNET FFS