Virgin Media Outage Report in Cofton Hackett, Worcestershire, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Cofton Hackett, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Cofton Hackett and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (13%)
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TV (8%)
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E-mail (7%)
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Phone (2%)
Live Outage Map Near Cofton Hackett, Worcestershire, England
The most recent Virgin Media outage reports came from the following cities: Birmingham, Dudley, Kingswinford, Brierley Hill, Stourbridge, Solihull, Redditch, Halesowen, Kidderminster, Oldbury, West Bromwich, Worcester and Smethwick.
| City | Problem Type | Report Time |
|---|---|---|
 Birmingham |
Internet | |
| Birmingham |
Internet | |
| Birmingham |
Internet | |
| Birmingham |
Internet | |
| Birmingham |
Internet | |
| Dudley |
Wi-fi |
Community Discussion
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Virgin Media Issues Reports Near Cofton Hackett, England
Latest outage, problems and issue reports in Cofton Hackett and nearby locations:
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Paul Simmons
(@PaulSimmons66) reported
from
Birmingham, England
@virginmedia Today we received outstanding service from Jack the engineer from virgin media. He was polite friendly and determined to rectify the fault which he did. A credit to Virgin media thanks Jack
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Jo
(@Jod_69) reported
from
Birmingham, England
@virginmedia As per last message it says problem in area. It’s back working now (see time of initial mail). 4th time this week it’s been down for prolonged periods of time. Not good
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Jo
(@Jod_69) reported
from
Birmingham, England
@virginmedia Yep just says problem in my area. Not helpful and is getting to be a pain tbh
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Ade1701
(@Ade1701) reported
from
Dorridge, England
@virginmedia Still on bloody hold! Can somebody in the Virgin Media call centre please pick up the damn phones!!! What the Hell are vulnerable, elderly customers supposed to do?!
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I.Am.Chris.Imms
(@ChrisImms) reported
from
West Bromwich, England
@virginmedia any chance of some customer service? Installation booked for last Friday, engineer didn't show up... twice I've called and been hung up on. Complained via email, no response. Anyone want to tell me what's going on?
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Ade1701
(@Ade1701) reported
from
Dorridge, England
@virginmedia Don’t try and pass the buck! It’s NOT a windows issue, it ONLY occurs on this Virgin network!
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Ade1701
(@Ade1701) reported
from
Dorridge, England
@virginmedia First thing I did, and I run them regularly. Only 53.46 Mbps download and just 9.99 upload on a supposedly 100Mbps service! On a wifi laptop right next to the router it’s just 23.43 and 10.08
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jade💓
(@jadedurnallx) reported
from
Birmingham, England
@virginmedia are absolutely useless. Have over 100 properties with Virgin Media Broadband, and you’d think they’d attempt to fix issues and keep our future custom. Safe to say we’re looking for another supplier if there are any recommendations...
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Ade1701
(@Ade1701) reported
from
Dorridge, England
@virginmedia After more than FOUR HOURS on the phone I eventually got someone competent from billing to confirm I am eligible for one free booster and someone else to talk me through fixing the security issue. You seriously need to prioritise vulnerable customers!
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Mark
(@mraymond68) reported
from
West Bromwich, England
@virginmedia I have spent over 3 hours on the phone to you trying to get my broadband sorted and SIMON decides to cut me off!! Great customer service!! 😡
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David_Preece
(@David_Preece) reported
from
Birmingham, England
@virginmedia Yet again my internet is down, just had half service for 2 months and it worked for 10 days now gone again... yet you still take full payment out my bank, I see this a theft...
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Richard
(@TheRamblingElf) reported
from
Birmingham, England
@AksTailor @virginmedia When I had some issues like that I haggled a month or two of free Internet from Virgin until the issue was resolved. Convincing them to do that took an infuriating number of phone calls but it was a satisfactory outcome, I've stuck with them.
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Ade1701
(@Ade1701) reported
from
Dorridge, England
@virginmedia Network security warnings, poor speed (even on direct cabled link to router), and we need a wifi booster which with the broadband, phone and tv package I believe is included. Still on hold after two hours! Wasted yesterday waiting for a response on so-called ‘live chat’!
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Colin Joyce
(@beast_gbgolfer) reported
from
Birmingham, England
@virginmedia Doesn’t work says account question is wrong so can’t change password and can’t access account think it’s hacked 1 hr waiting on phone your service is poor
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Chris Psaras
(@chrispsaras) reported
from
Dudley, England
@virginmedia it's the same old excuses. Told it would improve but still the same old inconsistent service I've received during the whole of the summer. Can never get through to anyone, complete waste of time today. Shocking customer service!
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Stuart McCullagh
(@stumccullagh) reported
from
Solihull, England
Only 3 months until i can get rid of @virginmedia awful internet even worse customer service!
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Jo
(@Jod_69) reported
from
Birmingham, England
@virginmedia Broadband down again today 4th time this week. Really will have to rethink providers
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Matt Dudley
(@matttdudley) reported
from
Dudley, England
@virginmedia Supposedly had 1gig internet installed today but it appears you only brought the slow one with you! Top speed - 400mbps. Oh, and thank for cutting my call after 2 hours. #greatcustomerservice 😡
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EA
(@K45TRO) reported
from
Birmingham, England
@virginmedia why is your broadband so awful?
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Jo
(@Jod_69) reported
from
Birmingham, England
@virginmedia hi. Second time this week no internet. Monday was all day. Can’t get thru to you by phone. What is going on with my service?
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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🚂The Marylou Train 🇮🇪 🇵🇸 🚂 Rockall is Ours
(@Sinn8th) reported
@Kevmacd @VirginMediaIE Agitate and articulate our kevin. But did virgin media ie shock me or yourself, They most certainly didn't and never will either. Our minds will certainly not be their dustbins 🚂🚂
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Rob
(@robjerome) reported
Jeez. @virginmedia are just terrible at having a conversation and solving a problem.
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Abdul J Karatela
(@Jabz_K) reported
@virginmedia I have tried twice but your waiting times are too long. I have also requested a call back yesterday and I have not heard back. By the way all 4 customer service reps I spoke to on Monday were unable to answer simple questions regarding my final Bill.
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James Griffin
(@jcagriffin) reported
@virginmedia can I ask why customer services is unavailable on the phone today?
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My Name Is Mud
(@ScatteredSaffa) reported
@virginmedia I have a wife starting a new job Monday, and 2 children back to remote learning next week. I will not have unnecessary stress added to them because your broadband is absolute garbage!
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Tony
(@Rooncat1) reported
@virginmedia 59p but it is the principle not the monetary value. I spent several hours being passed around different people because there is no one-stop shop customer service. I have no landline and my number doesn’t work so it must be a cross line. I’m still waiting for someone to get back
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salim ahmed
(@salimah67993471) reported
@virginmedia This is extremely disappointing. I am not getting any meaningful and helpful response at all. Even still no reply to a very simple question asked via tweet originally nearly 2 weeks ago. As a new customer very disappointing #virginmedia #verypoorservice
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Andrea Wilson
(@AndreaW39463238) reported
@virginmedia Nightmare, can not get hold of anyone. Chat is a failure and all I want to do is move home, website is pathetic and only wants to see if you can take the service with them, 4 days I have been trying
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Clare Cowley
(@ClareCowley11) reported
Is anyone else suffering terrible service from Virgin Media ? Months of rebooting broken internet service and still no customer service. And we’re paying premium money. @virginmedia Shocking
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George Parker
(@SoFarSoWrong) reported
@virginmedia internet failing again. What is going on? Monopolised Brixton but can't provide any kind of good service. Tried to call, told to ring back in 2 hours. Completely ridiculous, can someone explain why SW22LH has awful WiFi. Neighbors all using hotspots.