Virgin Media

Virgin Media Outage Report in Buckinghamshire, England

Problems detected

Users are reporting problems related to: internet, wi-fi and total blackout.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Buckinghamshire, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Buckinghamshire and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Buckinghamshire, England 05/27/2025 15:50

May 27: Problems at Virgin Media

Virgin Media is having issues since 03:20 PM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (55%)

    Internet (55%)

  2. Wi-fi (17%)

    Wi-fi (17%)

  3. Total Blackout (13%)

    Total Blackout (13%)

  4. TV (8%)

    TV (8%)

  5. E-mail (6%)

    E-mail (6%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Buckinghamshire, England

The most recent Virgin Media outage reports came from the following cities: Dunstable, Rickmansworth, Hemel Hempstead, Amersham, Aylesbury and High Wycombe.

Loading map, please wait...
City Problem Type Report Time
United KingdomDunstable TV
United KingdomDunstable Internet
United KingdomRickmansworth Internet
United KingdomHemel Hempstead Total Blackout
United KingdomHemel Hempstead Total Blackout
United KingdomHemel Hempstead Total Blackout

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Buckinghamshire, England

Latest outage, problems and issue reports in Buckinghamshire and nearby locations:

  • SMCPT Scott McNicholas (@SMCPT) reported from Hemel Hempstead, England

    @virginmedia two attempts to upgrade package online. 1st included emailing confirmation and waiting in for delivery of equipment. Didn’t happen. Also spoken with someone on your chat and after 50 mins they couldn’t find order or offer same upgrade deal. Very poor indeed

  • hassanrh Raza (@hassanrh) reported from Chesham Bois, England

    @virginmedia turns out speed is not the main thing when choosing a broadband provider it’s WiFi availability. This contract is not working for me, I need a provider who has high WiFi availability in all my rooms, especially if I am within 10 metres of the router

  • halpo Pat Halpin (@halpo) reported from High Wycombe, England

    @virginmedia My issue is my account has been cancelled without 30 days notice as agreed and you agreed that my account would run until the day before the new account was switched on #sortitout

  • simon_lailey Simon Lailey (@simon_lailey) reported from Aylesbury Vale, England

    I forgot how crap @virginmedia are when you have a fault at home. Customer experience is shocking #CX , get treated like dirt. Must move to another provider this time around I think 😡

  • symbol131 CLIVE HAWKINS (@symbol131) reported from Dunstable, England

    @virginmedia it’s now 6 weeks with virgin media that has had a fault with the television service in Dunstable Bedfordshire it’s on the service status saying we are aware well we have had enough

  • ClaudiaMRedmond Claudia Redmond (@ClaudiaMRedmond) reported from Hemel Hempstead, England

    @virginmedia Yes did that - no issues - reset etc etc etc ....

  • sharkbaitza David Harley (@sharkbaitza) reported from Hemel Hempstead, England

    @virginmedia pls can you send me the contact number for your help line? The app just gives a covid message but no number.

  • ClaudiaMRedmond Claudia Redmond (@ClaudiaMRedmond) reported from Hemel Hempstead, England

    @virginmedia WiFi keeps going down for weeks now. Tried your customer service and just automated. Not acceptable especially when people in the house trying to work from home. Who can I speak to? #virginmediadown #virginmediawifi

  • nealius Nealsmartie (@nealius) reported from Hemel Hempstead, England

    Some real rubbish from @virginmedia at the mo..broadband outage bordering 24 hours, I bet they don’t contact me with a compensation offer, I’ll no doubt have to chase it...

  • FieldsyUK Chris Fields (@FieldsyUK) reported from Chorleywood, England

    @ItsDaveClayton @virginmedia Mesh Wi-fi is the only way Dave. Most ISP routers are a bag of crap, turn their wifi off and use an external mesh system. Obviously if you’re getting 12Mbps wired at the router you’ll likely need to speak to Virgin.

  • SandraDunn1955 Rainbow Warrior 3.5% do gooder #FBPE 🐟🇪🇺 🍥 (@SandraDunn1955) reported from Dunstable, England

    . @virginhelp @virginmedia As a long time customer, I took advantage of your recent offer of a 360 box plus mini box at no extra cost. Confirmed by a supervisor on 29/9. PLEASE SEND THE SIGNAL! 1/2

  • SMCPT Scott McNicholas (@SMCPT) reported from Hemel Hempstead, England

    @virginmedia not interested in a customer trying to upgrade them?

  • MarcCarro11 Marc (@MarcCarro11) reported from Rickmansworth, England

    @virginmedia are you for real? Jj Please can you confirm who I should contact to process this request? Also listen in to the call I connected with earlier. Would love to hear your thoughts on that customer service lady who could not be arsed.

  • thelamb72 john lamb (@thelamb72) reported from Whitchurch, England

    @virginmedia hi. I really need to speak to somebody urgently. I need an engineer to re instate a phone line. Its for a care link life line to emergency services at my mother's house who has recently had a stroke and depends on this lifeline box. TIA

  • peteitalia Pete Williams (@peteitalia) reported from Chalfont St Giles, England

    @virginmedia how do I book an engineer to move my hub 3 to another room in my house? I’ve had a new kitchen installed and the hub no longer fits in this space, it’s causing problems with wiring. Webchat does not recognise relocation inside the same property so no use to me.

  • ruby_skudder05 Rubes (@ruby_skudder05) reported from Dunstable, England

    trying to revise for my exams on monday, yet the wifi is down so can’t use the laptop. cheers @virginmedia

  • LizaHartley Liza Hartley (@LizaHartley) reported from Hemel Hempstead, England

    @virginmedia I have been cut off my call 3 times this morning! I am trying to cancel my cancellation as decided to stay with Virgin. I need to have this sorted today. I need a call back. I have been on the phone now for nearly 2 hours!

  • PaulMarchant11 Paul Marchant (@PaulMarchant11) reported from Chesham Bois, England

    @virginmedia . Getting regular spam calls about internet issues, usually 20mins apart. Phoney numbers when checked.

  • SandraDunn1955 Rainbow Warrior 3.5% do gooder #FBPE 🐟🇪🇺 🍥 (@SandraDunn1955) reported from Dunstable, England

    @virginmedia What else can I say? We have a a 360 box plus a mini box and it does not work because the mini box hasn't got a signal (so I'm told by someone who rang the other day)

  • SMCPT Scott McNicholas (@SMCPT) reported from Hemel Hempstead, England

    So @virginmedia can’t honour the upgrade offer they’ve made and the subsequent order I have placed. So from trying to upgrade to now cancelling our existing package altogether as a result. Poor customer service

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • DougGore Douglas Gore (@DougGore) reported

    @piofthings @skytv @virginmedia Urgh, that's a very low resolution on the encoding ladder. With the right codec you can deliver watchable 720p with only 0.5 Mbps

  • olegasmic7 Olegasser7 (@olegasmic7) reported

    @virginmedia your customer service line is shocking! Waiting on hold for over an hour only to be hung up on constantly. Can you arrange for someone to call me ASAP?! Otherwise I'm cancelling

  • DougGore Douglas Gore (@DougGore) reported

    @piofthings @skytv @virginmedia That's just video analytics so they know how well they are performing, it shouldn't impact the service quality. Most likely your connection or the CDN is the issue unless the video player is no good.

  • C_GalvanPaz Carlos E. Galvan Paz (@C_GalvanPaz) reported

    UK: Virgin Media O2 uses recycled aggregate for sustainable network expansion. #telecoms

  • devoursnowbank devourer snowbank (@devoursnowbank) reported

    @virginmedia sorry for long winded answer so this really needs a manager stepping in some how & taking bull by horns & tackling the issues - while I accept that £300 a month is small fry to virgin - its huge to me

  • johnvasili1 VAS (@johnvasili1) reported from Hertfordshire, England

    @virginmedia Unbelievably shockingly bad customer support today. 1hr 25 mins on the phone, spoke to 7 agents and no resolution 2 of your agents were excellent the rest were appaling. As a long standing customer I feel I have no option but to change provider. #virginfail

  • Gemmasaul88 Gemma Ayesha (@Gemmasaul88) reported

    @virginmedia I don’t know if it’s their fault but it’s pretty annoying!! We can’t connect to sky at all now!! I’m going to see if the problem is with @skytv now

  • BenMyatt74 Darksider  (@BenMyatt74) reported

    @virginmedia with merger with @O2 any plan for #virginmobile to use O2 networ? Have recently moved and EE network useless but nearest transmitter for O2 and if no plans will have to move contracts

  • ashmsmith91 Ashley Smith (@ashmsmith91) reported

    @MrFreeze2244 @virginmedia Wowwwww. Hell we only have 400/20 and this is slower than ours lmao it seems as slow as my moms 50/5 jeeeesus

  • mrnigellawrence nigellawrence (@mrnigellawrence) reported

    @virginmedia Yes, loss of internet connectivity, now 20 times since 13th May. repeated promises of repair, repeated pus back of dates for repair, 3 promises of manager call back - zero call backs. Trying to work - really hard when internet keeps going down