Virgin Media Outage Report in Buckinghamshire, England
Some problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Buckinghamshire, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Buckinghamshire and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
April 01: Problems at Virgin Media
Virgin Media is having issues since 09:20 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (21%)
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Total Blackout (10%)
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TV (8%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Buckinghamshire, England
The most recent Virgin Media outage reports came from the following cities: Chesham, Aylesbury, Beaconsfield, High Wycombe, Dunstable and Hemel Hempstead.
| City | Problem Type | Report Time |
|---|---|---|
 Chesham |
Internet | |
| Aylesbury |
TV | |
| Beaconsfield |
Wi-fi | |
| Beaconsfield |
Total Blackout | |
| High Wycombe |
Wi-fi | |
| Dunstable |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Buckinghamshire, England
Latest outage, problems and issue reports in Buckinghamshire and nearby locations:
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Anna Goodger
(@anna_j_banana) reported
from
Hemel Hempstead, England
@virginmedia I’ve been trying to call the past two evenings to cancel my new package and both evenings I get the message saying that you’re too busy and to call in the morning. Not handy for people working full time! I just wanted to make sure that you don’t charge me for it!
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Daniel Pett
(@DEJPett) reported
from
Aldbury, England
Any tech journalists out there looking into @virginmedia poor customer service, ping @jonnypett for a chat.
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Matthew SladePedrick
(@Mattpsp) reported
from
Leighton Buzzard, England
Anyway while I'm waiting I'm going to do myself some slow cooked lamb in the virgin media opps sorry slow cooker. I might also have to recharge as my phone only last 12 to 14 hours - laters
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Darryl Robertson
(@Darryl1712) reported
from
Hemel Hempstead, England
@virginmedia I just dont think it's acceptable to hang up on your customers 3 times in a row this morning... all I want to do is cancel.
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Alisdair Smith
(@alisdairrmsmith) reported
from
Berkhamsted, England
@adampowley @VirginMediaCorp They don't have any provision for anything that might be described as customer service let alone anything that would allow their customers to communicate with them #VirginMedia
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Rory Herbert
(@RHerbert95) reported
from
Dunstable, England
@virginmedia It's for the broadband, we've had issues for the past few days and speeds of <1mbps, the automated hotline said there were intermitent issues and we didn't have a chance to talk to anyone because the hold was too long
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Barry Stanbridge
(@barrystanbridge) reported
from
Leighton Buzzard, England
So @virginmedia why is the TV guide always wrong, every week I have to rewatch love island (I know it’s crap) on catch up as the guide is never updated if the show is extended. You do not get that with sky! Explanation please
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Helen
(@Creativedecs) reported
from
Dunstable, England
@virginmedia My WiFi is constantly cutting out, my laptop can't connect because there is an IP address issue, no WiFi single in my garden. All of these issues started yesterday.
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John English
(@johnoenglish) reported
from
Berkhamsted, England
@virginmedia @richardbranson three weeks with Virgin Media and got to be the worst service and customer service I have ever experienced...I am almost at a point of saying they are worse than sky🙈72 hours to rectify...let's see...
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Ben there done that
(@benjamingardner) reported
from
Berkhamsted, England
@virginmedia @jonsmithmusic_ Perhaps it should be you guys telling Jon the update and not him having to hunt one down... again.
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Darryl Robertson
(@Darryl1712) reported
from
Hemel Hempstead, England
Really wish sky did good broadband. The level of service from @virginmedia is shocking
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Darryl Robertson
(@Darryl1712) reported
from
Hemel Hempstead, England
@virginmedia Yeah all channels, checked service status already and its showing all is ok
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noo noo
(@nannynoonoo1) reported
from
Leighton Buzzard, England
@virginmedia Hold on someone just picked up the phone .... not going to get too excited as they normally hang up
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Alisdair Smith
(@alisdairrmsmith) reported
from
Berkhamsted, England
@SkyHelpTeam that's on the Sky Sports App as a @virginmedia customer but they don't provide customer services obvs
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noo noo
(@nannynoonoo1) reported
from
Leighton Buzzard, England
@virginmedia HELP
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John English
(@johnoenglish) reported
from
Berkhamsted, England
@virginmedia Firstly, I am new to virgin (3 weeks). I have had to call the faults team 3 times and on each occasion 60+ minutes to wait. Having faults is bad enough but to wait over an hour (almost 3 this evening) is not on. My speed is not as advertised / promised. 1/2
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Jo Heritage-Harris
(@joheritage) reported
from
Chesham Bois, England
Just ended my internet contract with @virginmedia it was very much like communicating with a stroppy teenager. That plus the 48 minute wait on hold doesn’t make me feel like ever returning. Very poor customer service.
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millie p RN RHV QN
(@melvinabrose) reported
from
High Wycombe, England
Virgin media just rubbish. Just so disappointed in a service that for the past 2 months has been rubbish. Worked all over the house and even in the garden for all the time we have been customers but now only working on one side of the house and not upstairs.
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Andy Charman #FBPE
(@AndyRFCCharman) reported
from
Harefield, England
.@virginmedia my wife has just had to spend 55 mins, been transferred 3 times & had to repeat story each time just to get refund of money wrongly charged after #VirginMobile account cancelled! Appalling customer ‘service’ #poorservice
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Pete Downton
(@petedownton71) reported
from
Amersham, England
Ok, day 4 with no home broadband and I’m only aware there’s an issue because I kept chasing by phone rather than waiting for my new hub to be activated as suggested on the regular enquires number @virginmedia Thanks a bunch 👌
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Tuna 🛹🐟
(@Tuna_FTW) reported
@virginmedia Just a constant yellow line on the hub 3 for us. All devices in the house are down. Consoles, TV, PC isn't working.
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Andrew Winter
(@Viewtifuldrew) reported
@virginmedia No, after I checked these cables he was stumped on what to do next. He is clearly following a script. He just says now to wait 24hrs if the issue is still there to call back. Standard tactics as he could not be bothered to deal with me.
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Br1t 2000
(@Br1t2000) reported
@virginmedia Hi will do - we’re all connected but speed is slow.
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Adam Gillespie
(@SILENCEuk) reported
@virginmedia been having drops on connection for about a minute or two several times a day for about a week. Thought it was my network but checking the hub there are hundreds of rcs partial service warnings and lost mdd timeout warnings. Can I get some support?
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Puja
(@pujabhesania) reported
I have been with virgin media in my family home for 30 years and never have i been asked to pay for a technician to come and help this is ridiculous
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fahed
(@fadoofred92) reported
@virginmedia WiFi is really slow in one of the bedrooms upstairs. I’ve spoke to Virgin and they’re adamant everything is fine. My phone wifi connection and PlayStation suggests otherwise! Really disappointed to see no action.
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Daff
(@xracheepoo) reported
@virginmedia hi, our Internet is down (BA14) area. Is there something going on?
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amisha
(@shahamisha6) reported
@virginmedia Email sent. I will wait for few more days for action from VM or else will tweet to Mr. Richard Branson about the issue.
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PC
(@Sparkspc1) reported
@virginmedia My phone line is down - but it won't let me report it as a fault - only auto book an engineer visit for several days hence. It's clearly a virgin fault as it's dead when you call the line. The 'auto check' service says there's no fault - but that's BS tbh! Help!
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NeverInTheWorld
(@wkd666) reported
@virginmedia No. And there’s no service issues listed. And it’s gone off again. I honestly do think #virginmedia are taking the pee This is the 4th time today It’s a bank holiday weekend fgs Do your updates thru the night And it’s pointless passing it on; its been happening for years