Virgin Media Outage Report in Aberdare, Rhondda Cynon Taf, Wales
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Aberdare, Wales
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Aberdare and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
April 28: Problems at Virgin Media
Virgin Media is having issues since 03:40 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (15%)
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Total Blackout (11%)
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TV (8%)
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E-mail (6%)
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Phone (3%)
Live Outage Map Near Aberdare, Rhondda Cynon Taf, Wales
The most recent Virgin Media outage reports came from the following cities: Pontypridd, Blackwood, Caerphilly, Maesteg, Hengoed, Aberdare and Merthyr Tydfil.
| City | Problem Type | Report Time |
|---|---|---|
 Pontypridd |
TV | |
| Blackwood |
Internet | |
| Caerphilly |
TV | |
| Maesteg |
Internet | |
| Hengoed |
Internet | |
| Aberdare |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Aberdare, Wales
Latest outage, problems and issue reports in Aberdare and nearby locations:
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𝘑𝘢𝘮𝘦𝘴 𝘔𝘢𝘳𝘵𝘪𝘯
(@JamesMartin02) reported
from
Pontypridd, Wales
@virginmedia I’m trying to end my contract with yourselves. Which is proving an impossible task When I PRESS 1 on the phone to get through to someone, the phone line goes dead? Appreciate any help.
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Kevin Williams 💙💛🏴
(@williamsk67) reported
from
Treharris, Wales
@JonoMoulds We’ve got a problem with Virgin media, too. We cancelled his mobile phone contract when it ended, but they kept on charging him. I cancelled his DD, now they are threatening to send the bailiffs round. Absolute ***** the lot of them. I’m ****** fuming butt!
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Jason Howe
(@H7WEJ) reported
from
Caerphilly, Wales
Let's hope @virginmedia broadband service is better than their pavement relaying skills. Disruption and mess all over Caerphilly.
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Rachel Jones BSc.
(@RachJ_) reported
from
Bargoed, Wales
Worst customer service award 2020 goes to @virginmedia 🥳 congratulations on being a bunch of absolute jokes!
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Sarah Tamsin
(@Tamsininnit) reported
from
Pontypridd, Wales
What's the point of being a @vmbusiness customer, when they don't inform you of planned outtages? 😡
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Paul Dignam
(@pauldignam) reported
from
Pontypridd, Wales
@AdamLee2011 Same not working for me either @virginmedia
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stadiamap 🏟️
(@StadiaMap) reported
from
Taff's Well, Wales
@BO3673 @virginmedia Ours is down too, live In Taffs Well area Ref 25
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ANDREW JUDD
(@cardiffrebel) reported
from
Pontypridd, Wales
@SonyUK #Xperia5II @virginmedia need help activating WiFi calling on my wifes new Xperia 5ii have gone in to settings to activate but option missing?
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Gary Carter
(@Cartergaz) reported
from
Maesycwmmer, Wales
@BigTempUK @virginmedia Errr. Dude. This is a bad experience.
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Bairdy 💙
(@bairdyblues) reported
from
Church Village, Wales
@Gazman1927 @cardiffstu Virgin Media have recently installed cable around here and have been pestering me to sign up. Think I'll stick with Plusnet who have excellent customer service.
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Karyn Phelps
(@Karyn_P2018) reported
from
Church Village, Wales
@SophieEB @virginmedia Can you sort my internet issues please?
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Rachel Jones BSc.
(@RachJ_) reported
from
Bargoed, Wales
Worst customer service award 2020 goes to @virginmedia 🥳 congratulations on being a bunch of absolute jokes! #virginmedia
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alex wright
(@aliander) reported
from
Pontypridd, Wales
@virginmedia I'm fed up of trying to get in touch to sort out my rubbish broadband service, due to the fact you cant keep your end of the contract please cancel mine.
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𝐓𝐡𝐞 𝐓𝐢𝐠𝐞𝐫
(@3EyedTiger) reported
from
Caerphilly, Wales
@virginmedia Cheers, still down this morning - tried another 2 router reboots at 6am and 7:30 respectively but was no better, solid red light, etc.. Will try again at midday
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🏴 Stuart 🏴
(@welsh_stu) reported
from
Caerphilly, Wales
@virginmedia do you have issues in CF83 ? Our business broadband is down again.
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Clare Simpson
(@clareasimpson) reported
from
Caerphilly, Wales
@virginmedia you sent the wrong engineer team to fix our severed cable yesterday and the team today didn't turn up!! Day 4 without connection tomorrow and your customer services just hung up on me! What is going on?
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Mento5 (TAFKAB)
(@Mento56) reported
from
Church Village, Wales
@DwyKev @virginmedia Their appalling customer service was the one thing that made me decide to stick with Plusnet rather than switch to them, despite a very attractive offer.
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joshua mitchell
(@welshtoffee11) reported
from
Maesycwmmer, Wales
@virginmedia Good evening, I'm unable to get of you guys through both the online system and phone. Its regarding changing a elderly relative TV package as he is unable to do this himself. So just wondering if one of your team could help please Kind regards josh
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Ross Maisey
(@TweetterRoss) reported
from
Church Village, Wales
@virginmedia What a ridiculous company. You install Virgin in my street ruining all the pavements and drives. But also damage my car I was told it would be sorted a month ago and I’m still waiting. I’m livid and want it sorted!!
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Bethan
(@_bethancottrell) reported
from
Pontypridd, Wales
@virginmedia are services down currently? My router is flashing green symbols - I’ve been on the phone to you and have tried resetting but no luck...
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Liz Lawson
(@br0kenb3tty) reported
@virginmedia Yes I did check before contacting you and also ran the diagnostic test. Nothing is shown. However others in my street have had problems as well.
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connor
(@CJHS_ESQ) reported
Yet again. @virginmedia is down. Absolutely appalling!
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tom turton
(@tomturton1) reported
Absolutely awful customer service @virginmedia ! Tried ringing all day and been on chat since 1030am this morning being passed around and ignored
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Sean Lewis
(@brizzlesean) reported
@virginmedia I've done that, that's how I'm aware there is an issue!!!
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maggots
(@StephenMargetts) reported
@virginmedia Same thing happening on browser “Ooops somethings broken. We’re sorry this isn’t the page you wanted “ why is it not working??
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Zeynep Aran
(@gourangiza) reported
@virginmedia our internet is down. We turned off the hub and it got worse. And I suppose to teach a class at 6pm, excellent!
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Kevin Orchard
(@kevorchard) reported
@virginmedia not saying my fibre is slow but on call of duty I receive postcards through my door saying ‘sorry I killed you’… 🙄💩
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AndrewBrooks
(@AndrewJBrooks) reported
I’d never imagined what worst companies were to merge until I saw the news about Virgin Media and O2! That’s surly going to create the worlds biggest Customer Service nightmare?
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Simon Wilkinson
(@rancidmd) reported
@virginmedia @O2 What does go together is actually getting a service you pay for and a decent wifi signal that don't drop out all the time.
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Kishan
(@kishman59) reported
@virginmedia 4th time a booked engineer has failed to show up without notice. Please can someone at @SkyUK help me from this terrible company!!