Vodafone Outage in Sowerby Bridge, Calderdale, England

@VodafoneUK you customer service is a joke 40mins on the phone for a bill that should never have been made for a service never received #Vodafone #ripoff

@VodafoneUK how do I cancel my contracts phone, email or letter please and thank you.

@VodafoneUK so I’m getting a discount on my broadband as I’m not getting the speeds but you won’t let me cancel for free, you alnowledge it’s below average speeds and doesn’t work but I can’t leave. Shocking service

@VodafoneUK good to see Vodafone responding to customer complaints, what a horrible organisation

@VodafoneUK been a customer for good few years moved my services elsewhere and you slap me with £8 data charge. Can you explain how this is possible.

@virginmedia your price increases are just ridiculous - it’s gone up by 1/3 since I started. @SkyUK @TalkTalk @Plusnet @bt_uk @VodafoneUK anyone offer something better as virgin have never offered anything to keep business.

@VodafoneUK why has my broadband been randomly cancelled. Help me before I lose my mind :(

@VodafoneUK He also couldn’t find our account that we had already made online when we had attempted to purchase this pack previously, for which we were promised a £2 monthly discount on the live chat by a colleague for the issues that occurred which made that purchase unsuccessful

@VodafoneUK - he also gave no details about the contract such as how long it is for. He left us with more questions than we started with. He didn’t tell us how or when our service would be set up. After asking any question, he would simply repeat his previous answer in a patronising manner.

@VodafoneUK telling me he needs my debit card rather than asking if I could put it in the card machine. This is the first time I have been with your company and this experience was absolutely terrible. Your employee was more interested in pressing me on whether he will get his money back -

@VodafoneUK Later it was £50/£60. At the end of the process he didn’t confirm anything about this ‘line’ I needed setting up. There were so many issues from start to finish. Not just with the lack of information but his behaviour in every aspect. Even little things like talking over me and

@VodafoneUK - and then he started to stress that we must pay things such as council tax. As a responsible tenant who already is highly aware of this I found this absolutely shocking, and this has upset me very much. The whole process was horrible and I felt misinformed and made to feel a -

@VodafoneUK - told him I worked at santander in passing. The employee was rude and didn’t inform us of a credit check done. He was patronising and made it very apparent he though we were a young couple (he said he thought we were under eighteen whilst laughing)

@VodafoneUK just had the worst customer service experience of my life in one of your stores

@VodafoneUK your network in Bradford is a bag of cack today.

@VodafoneUK providing terrible customer service and inducing angina attacks since 1985. Just hit the 2 hour mark, back on hold again, think he’s gone to make a brew now. #topnotchcustomerservice #happytohelp

@philwoollias1 @VodafoneUK I left vodafone years ago, shocking customer service, charged me £50 for the use of a courtesy phone!

@VodafoneUK To Whom It May Concern, I would like to register my utmost disappointment and anger at the customer service I haves received from Vodafone. I have been waiting for my NUC code since May 8th and have been lied to several times by representatives of the company.

@VodafoneUK so I again tried to call you. Asked for a call back and was told 26-42 mins. That was 2.5 hrs ago. No call back. In store yesterday. Systems down. I shall take my contract elsewhere as I am up. I'll just cancel direct debit. Take this as my leaving notice.

@VodafoneUK absolutely disgraceful service Sort your systems out vodaphone

@VodafoneUK You’re glad I’ve been unable to get through to someone who was able to help me 🤔

@VodafoneUK emailed complaint about phone audio hardware failure and you CALL me to discuss complaint. Doh! Ref 320703

whats with ur service today @VodafoneUK 🙂

@VodafoneUK no service currently in #HebdenBridge update please.

Not the 1st time @VodafoneUK have taken money out of my account. Phoning to rectify these mistakes are unbelievably frustrating & mostly a waste of time.I was told my account was credited & wouldn’t happen again,#wrong 😡 The customer service is a joke. #Vodafone @VodafoneGroup

@bt_uk Phone and broadband with @VodafoneUK but lines provided by openreach. It was @bt_uk engineers in the cab when it all went slow.

. @VodafoneUK VodafoneCust spent 2.5 hrs on the ph to various depts 2day, expecting a call back from one of your CS reps (I have his name) rgard a call I made Thurs. promised he would get back to me 2day. 2day I have spoken to incompetent people & still have no resolution.

@VodafoneUK @VodafoneCS Can someone with authority to cancel my contract please call me! It is now 10days since I made you aware of issues and addition additional charges to my account is the final straw!! #UtterlyUseless

@JrRyan1919 @sport_simon @VodafoneUK You may find that customer service is manned by young people working in conditions that cause huge attrition rates and therefore an over-reliance on IT systems. I may be wrong of course. Call centres need a right good looking at generally.

@WeAreOpenreach @VodafoneUK and still no broadband. Why are Openreach rejecting the request to activate my line. Its a switch. Broadband existed here not even 1.5 months ago. What is going on. This issue has been ongoing since 14th November 2018! I need broadband in my house!

@VodafoneUK Vodafone signal indoors is poorest I have ever seen. Just bought a PAYGO sim for my son & there’s barely any signal near the front or rear of the house. Asked friends and family about theirs and their response was they’ve already moved to another provider, lol.

Seriously not happy with @VodafoneUK today....customer service is shocking #loyalcustomer #surpriseruined 😡😡

@VodafoneUK over the past 2 months I’ve had nothing but problems with the customer service from yourselves. Needs to be sorted. I’ve just been messed about constantly!

@AffordableMob @VodafoneUK so although I’m already customer with vodaphone .affordable mobiles have said its down to vodaphone for credit checks to whether I get my deal .total kop out from this company not fulfill their deals .waste of time.fradulent company .

@AffordableMob @VodafoneUK so although I’m already customer with vodaphone .affordable mobiles have said its down to vodaphone for credit checks to whether I get my deal .total kop out from this company not fulfill their deals .waste of time

@VodafoneUK are you have issues with broadband. Mine has died and it’s failing chap authentication.

@VodafoneUK I am a very unhappy customer you have taken a payment from me today when it had already been paid on Friday I expect this to be refunded straight away

@VodafoneUK this company is a joke,the worst company I have ever had to deal with. Do not use them unless desperate or like being let down.#idiots.

@VodafoneUK No problem. I have just direct messaged you the name and address details.

@VodafoneUK as I said earlier order not there. Phone actually arrived by Royal Mail ans NOT as we were told numerous times by DPD. Yet more lies and deceit from Vodaphone staff. Waht an awful company with useless staff. A bunch of liars

@VodafoneUK failed promises,lies and when they don't want to speak anymore whey just ignore you. Horrible company suggest using O2 instead. Great service unlike this lot

@VodafoneUK Thanks. I gather you are trying to sort it out - Holywell N Wales; problems at the exchange. I was making a point about the dreadful state of our infrastructure more than his specific problems.

@VodafoneUK New phone is due Tuesday but had no confirmation email from dpd or yourselves informing phone has been dispatched. Can you help pls as old phone is not going to last much longer.

@VodafoneUK why has my broadband dropped down to 6mbps from 41mbps in a matter of minutes, Netflix won’t work at all😭😭

@VodafoneUK absolutely shite service from Vodafone as per usual, you wouldn’t think I was trying to upgrade!

@T3dotcom @VodafoneUK if these are on your network I want one. If not why not

@VodafoneUK what’s going on with coverage in my area atm? 4G is non existent and when it is there loading problems . Anything I should be aware of?

@VodafoneUK Can I just cancel my Apple Watch order? It’s now late, it’s not the model I wanted after your sales team missold me. Pointless continuing down this road for me to return it anyway

@VodafoneUK I’m trying to track an order but when I enter either the home or delivery post code on the tracker plus the SBL number it says they’re invalid. Can you help out?

@VodafoneUK why is talking to your customer service team like talking to a ******* brick wall

@MrB1000RR @VodafoneUK Hope you get your issue sorted soon mate 🙏 I’m still just getting the runaround from Vodafone 😡

@VodafoneUK @dbarcl1 ive been waiting 5 days for a phone off vodafone never gets sent out

@VodafoneUK Hi you sent the access code to a 2nd line on my account not the number I provided. Please can you send to the correct number would be good to get some good service

@ShneurOdze @VodafoneUK I don't remeber having this trouble with @EE. It seems like a @VodafoneUK issue. #FRUSTRATION

Just spent 2 hours of my evening talking to @VodafoneUK trying to fix their mistake only to be told I need to wait for someone more senior to call me back in 3-5 days time. I’m guessing you lot must be busy with complaints if that’s the wait to get things sorted.

Awful customer service from @VodafoneUK do not use them

1 hr 25min and still waiting - @Ofcom please help to regulate @VodafoneGroup @VodafoneUK absolute disgraceful WiFi service

@VodafoneUK after ringing your broadband help line 08080 034515 as a new customer I am hanging up after being on hold for 2hr 23 mins! POOR!

@VodafoneUK @MoneyTelegraph I've been trying to get a complaint recognised by Vodafone for nearly two weeks now. I've been promised three call-backs and none have happened. I've been a customer for twelve years. It won't be thirteen!

@VodafoneUK hi went a dm on Friday about an issue and had a response today to say sorry we’ve been helping others. It said I’d get an access code. Still waiting for the code to come through so you can help me,