Vodafone Outage in Sowerby Bridge, Calderdale, England

So @VodafoneUK, I wanted to change the email address on my account. After going through 3 login screens, and 3 sets of 2FA codes to get there, I discover the "Change" button doesn't even work. 👏

@VodafoneUK well done for leaving a vulnerable 84 year man who is shielding without a phone even though the replacement phone was ordered and confirmed but then cancelled by you without ANY NOTIFICATION- disgusting customer service let’s hope it turns up now

@DjHarryHolmes11 @VodafoneUK Honestly never had a problem with them in the short time I've been with them. They might be a little more expensive than other networks I have been with before but I've always had good service if I've been stuck with something. This is probably just a glitch in the system tbh

@VodafoneUK I emailed the CEO of Vodafone and didn't get an apology. I was offered £30 in goodwill and told that they couldn't help any further. I said that at the end of my current contract I will leave Vodafone, Amy, on behalf of the CEO didn't try to retain my custom

@VodafoneUK in my experience doesn't care about retaining loyal customers and thinks it is ok to mislead customers. You lost a customer who has been on your network since 1998

@VodafoneUK Thanks Zee. It wasnt a bad attempt, didnt fail the spelling tests and the url looking real is quite worrying. Thanks for clarifying.

Thanks for the help @VodafoneUK oh wait.... no u just left me hanging!

I think @O2 @VodafoneUK @EE etc should offer additional free data to @NHSuk @GoodSamApp volunteers to stop them running out and not being able to help people! @SkyNews @BBCNews

@VodafoneUK Got the SIM week ago with a phone. Still no activation. PM to customer services 5 times in a week. Still nothing. So I am going to cancel the direct debit and keep the phone. Let's see if that works.

@VodafoneUK poor timing to be sending out RPI increase emails for Your customers !! #CODVID19

@jagpreetks @CityFibre @VodafoneUK @KirkleesCouncil Damn... I can imagine. You’ll need a few bags of frozen pees to stop all that bruising and swelling!

@mrpauldunphy @VodafoneUK Took me over a month to get a resolution to a problem they created. One point a bloke shouted down the phone "YOU JUST DON'T GET IT DO YOU!". On the whole an utterly miserable experience.

@mrpauldunphy @VodafoneUK Wish I tweeted. Good to know social media holds more importance than a person's human experience. I had the worst experience I've ever had with a company in my entire life sadly. HAVE A NICE DAY!

@VodafoneUK our network coverage is crap phone says 3 bars of coverage in the house but when you try and make a call it drops out altogether! So the only way to make a call with 4 phones on Vodafone is to stand at the end of the garden!

@VodafoneUK sending SMS MESSAGES out at 03.04am absolute joke thanks for the wake up text not.. disgruntled customer of 15 years 😫😫😫

@VodafoneUK Still nothing @VodafoneUK 140 days later. What a waste of time your network is.

@VodafoneUK #verymerewards My resolution is to write more. I stopped for a few years, so my plan is to use my commuting time for writing.

@VodafoneUK I'm wanting to pay off the remainder of a pay monthly contract, can you help with this...

@VodafoneUK hi anyone looking into private messages and reply and sort problem

Honest to god. I have never had such bad experience than I have with @VodafoneUK. Been lied to and mislead constantly. Being told different things, no one listening to me. Just completely useless. I can’t even explain!

@VodafoneUK got cut off on the online chat just wanted to say thanks to Basit for they're help x

@VodafoneUK Thanks Amy, but I ended up calling up customer services and they sent out a replacement router (which eventually arrived today)..

@VodafoneUK This is driving me to despair. The engineer obviously hasn't found this fault. Please help

@CPWTweets @VodafoneUK I just got off the phone with your customer service. Apparently I do not exist in the Vodafone system. Therefore I need to contact them

@VodafoneUK Hello. I tried to upgrade my sim only plan via @CPWTweets however according to them I do not exist on your system, despite being with you for years. Please help. If you can match the deal I'll even go with you to save all the hassle!

@VodafoneUK please see my DM as dropping out again and very poor connection when not dropped. Please help

@VodafoneUK my broadband has been down since this morning (LN4) can't see any indication there is an outage. Have reset the router to no avail.

2 days left to respond to my Resolver case @VodafoneUK and now I've been charged MPS Line Rental22 May 2020£15.97 Whatever ******** that is. As well as £9.45 for calls and texts despite having them included in my plan. Well...more evidence to take to ofcom I guess but

@VodafoneUK @VodafoneGroup - too much false promises of manager phoning you to get you off their back. And, never receive a phone call! Lies and dishonest service!Then, online service full of nonsense. No brain works! Just sending template answers, with repeat requests. Tired. UK

the customer service at @VodafoneUK has to be the worst thing going- spoke to their online help desk ‘no we can’t help call this number’ called the number ‘no you need to book a repair through the online help desk’ 😡🤬