Vodafone Outage in Sidcup, Greater London, England

@VodafoneUK I was asked to visit a Vodafone store and I did and they said they can't do anything... @VodafoneUK you never fail to disappoint with your services. Be it India or UK..

@EE Hello EE. I am desperate to move from @VodafoneUK as after 4 weeks they still can’t connect my Apple Watch series 4 to a data plan! Can you help. I have been a client of theirs for over 10 years. @Apple your product is being compromised by your contract with @VodafoneUK.

@VodafoneUK @SamsungUK I would not trust Vodafone with a 5G connection! They are still to connect my Apple Watch series 4 data plan and it’s been 4 weeks. @Apple their handling of new technology is pretty poor and I don’t think their infrastructure is set up with the client in mind!!

It appears @VodafoneUK reward loyalty by adding £6.95 to your first bill for a delivery charge of an upgraded phone despite not mentioning this anywhere when placing the order. Next time I’ll switch network #deceiving #noloyalty #hiddenfees

@VodafoneUK having serious issues with my account / billing, and your online help is getting me nowhere. Can you give me access to a direct line or even better somewhere I can make an appointment in a shop to discuss with someone able to resolve. Thanks

@VodafoneUK and if you do dare answer your system has crashed or someone else needs to deal with it and they aren't in. You think £20 is acceptable for compensation on something that JUST DOESN'T WORK

@VodafoneUK this 2nd router in 2 months and we have yet to see 1 complete program on tv. I'm not going to shut up and go away. Especially as you conviently delete my authorisation everytime I hang up. How are you still in business. You don't answer tweets or phones

@VodafoneUK if you can't provide a broadband service it's BREECH OF TRADING STANDARDS. I spent an hour on the phone this eve no one answers. It's taken 100 mins to watch 40 mins of a film coz of all the buffering. DO SOMETHING ABOUT IT

@VodafoneUK absolutely disgusted with your customer service. Been with you since March still can't get operational broadband! Promised call back x3 never happened. Spent a totally of 2 hours of the last 24 either on the phone or trying to get through to you. HOW DO I CANCEL

WTAF @vodafoneuk: I’m porting a number from Vodafone to, errr, Vodafone and I’ve now been without service for over 24 hours.

I know that there is probably a great design team in place, but @VodafoneUK is the worst experience for a leading company I ever had. 1

@VodafoneUK I am absolutely disgusted with the way I have been treated today. I have been charged over £50 for being 2gig over an account I asked to be capped. I have been blamed for not checking my account. This is the second time that I have cancelled my account. Never again

Oh @VodafoneUK you really do crack me up - after all the fines and still your customer service is shit

@VodafoneUK Ok thank you. I’ll give it a try ! Being a life long customer and not getting the customer care is not good for you as a company or me as customer. 🐣

Really not happy with my call back @VodafoneUK so unhelpful! Didn’t really want to help me with my upgrade !! I’ve been a customer for like ..... 🤔 to long !! #notahappycustomer

@VodafoneUK I regret joining your service since yesterday my data hasn’t been working 😑👎🏽

@VodafoneUK No Shit Sherlock... please stop repeating the same answer it’s pointless & irritating

@VodafoneUK Absolutely no point in being a long term loyal customer not to mention poor call centre staff who are often ill mannered & belligerent.

@VodafoneUK it’s almost 28 mins and I haven’t been connected to an advisor to cancel my contract. This is ridiculous. I just want to give me 30 days notice + PAC code

@VodafoneUK special thanks to the “Tech” team who managed to turn my issue from not being able to use data to not having a scrap of signal now either...

@VodafoneUK Internet has been down since 1am

Shocking customer service from @VodafoneUK. Number ported to a cancelled contract, despite assurances the transfer was cancelled. Manager ‘refused’ to talk to us to try & resolve it. Left with no phone & having lost a phone number lots of old contacts have

@thameswater your website is complicated and awful to navigate on a phone. Trying to sort out moving address. Look st other websites. @VodafoneUK easy @SSE easy and I mean easy to navigate. @thameswater like pulling teeth from a rocking horse. Please sort this out. Omg.the phone

@VodafoneUK Yes but my issue still hasn’t been resolved and I’m fairly confident it won’t be today despite a 50 minute phone call and assurances it would be.

@VodafoneUK promised my internet would be 100% up and running by midnight. It isn't. No chat operators around to help... good start. How can I get this fixed asap.

OMFG @EE customer services, always going back on there word, will not help there long standing customers at all... my advice avoid this company at all cost! @VodafoneUK @tescomobile @3sGotTalent @TheSun @gmtvnz @contricks @BBCWatchdog @RomfordRecorder @MENnewsdesk @orange

Hi @VodafoneUK - your billing is broken and you've sent (another) threatening call about cutting off my phone while I'm trying to recover from a broken back. Wouldn't be an issue apart from I've called four(!) separate times in the past week to rectify the issue... Please fix!

Wow what absolutely rubbish customer service from Vodaphone , lied to twice about when Phone would be delivered and told hopefully I will now receive it 12 days after ordering it .Originally told it would be delivered next day !!!!! @VodafoneGroup @VodafoneUK

@EE Yes but you have increased it TWICE for me then insult us by saying you are introducing free Apple Music etc for NEW customers. I was with @VodafoneUK for many years and wanted to try you out but the network is a mare to be honest. Constantly something.

Ain't it great when you have a complaint but you get ignored by the company involved #Vodafone @VodafoneUK I WANT MY PUK NUMBER I'm done with you lot and you ignoring me cause I want to state some issues that's YOUR fault

Hey @ThreeUK just to add to your #HumbeBrag campaign about being the best network... I switched to @VodafoneUK after having spent one week in US without internet because an issue or yours. ...that you solved when I left.

@bt_uk Vodafone, @VodafoneUK who pay #BT for service 2 my line, have said your ops wd come 2 days ago. No show- now tomorrow #tomorrowspaperstoday

@VodafoneUK Online chat is very rude !!! Initially missguided and when I ordered online and found out that I am misguided the representative just disappeared when i asked her to cancel my order! Will stay with @ThreeUK !

@VodafoneUK @tclmoveuk appalled to have bought my daughter TCL watch & after two visits and two hours at the Angel store for it not to work. A ‘child safety’ product fundamentally needs to provide the service it advertises. #incompetent #charlatans

@TheAlanColeShow @OllyNewport @VodafoneUK Ah paying for a phone too! Shit out of luck mate :( always a bum deal getting a phone on contract 😥

@OllyNewport @TheAlanColeShow @VodafoneUK I got 2 months left of Vodafone before I can drop the useless network for head over to Three, I hope hope they still have that deal on then :)

@VodafoneUK Thanks Ray. I’ve spoken to three of your consultants already who have changed my internet channel, it works for a bit, but then slows down again. It’s very frustrating!

Hey @VodafoneUK / got my new broadband installed. Realistic speed is 7Mbit/sec. Your advertised 70Mbit/sec "sync" speed is irrelevant and is classic mis selling. @ASA_UK as a 15 year Vodafone customer I am truly #Disappointed #NeverVodafoneBroadband #missold

@VodafoneUK Don’t worry, I cancelled an upgrade. It took 40 mins to explain to your colleague over the phone the nature of my complaint - 40mins! My post here is clear & everyone understood what I posted apart from @VodafoneUK - go figure. I will NOT renew my contract. Thanks.

Arghhhhh @VodafoneUK you are so frustrating!! 😤 Was offered extra 100GB data last week, texted as requested to take up offer but it wasn't applied & now I've run out as I assumed it was there!! Your call handler said there were issues with this offer & there had been many calls!

@K89BPA @VodafoneUK Thanks. It’s more the way it is communicated and the outrageous charges for comparable data plans - as well as misleading advertisements that claim “never spend more than £30 a month”

@VodafoneUK your customer service is horrible, you take advantage of existing customers loyalty. You customer service is to serve you and not your customers. Upgrading with you is painful #horriblecustomerservice

Here's a good example of "surprise & delight": you're an ISP and a client moves home & wants to keep you as their provider. You tell them the service will be up in the new house on x date and u make it available at 6 am, NOT at 11pm on that day. Hint hint @VodafoneUK

@VodafoneUK @Charlie1510 You say that but it's still not working for me and lots of others it seems!

@barndog220185 @VodafoneUK @HighHeeledBunny Still not working for me. None of the fixes that people have mentioned work either.

Thank you to @cliffo88 - this fix seems to work for #VodafoneFail broadband today - one twitter user more helpful than anyone at @VodafoneUK 😡

@VodafoneUK finally rig me back 🥳 but the computer system is running slow so they have to call me another time 😔 maybe third time will be the charm 🙏🏻 #vodafoneloyalty

@VodafoneUK Have already sent responses to you and on call (having spent more than 45 mins on different support options without any indication of what's going on).

Wow. @VodafoneUK mobile service/signal just jumped to @TheO2 for like a minute

Had a phone call from @VodafoneUK thanking me for being a loyal customer shamefully I was at work and couldn’t talk - is it time for early upgrade 🥰😘🙏🏻

@VodafoneUK Additionally, I was told by the final rep I spoke with that none of the people I spoke with previously should have passed DPA with me so now I’m concerned that there has been a DPA breach of some kind. #concerned #DPA #awful #vodafone

@VodafoneUK 3/3 after I was passed to pillar to post, I was suddenly unable to pass DPA as VF have incorrect details for me. I’ve been to a store previously to fix this and had to go AGAIN this weekend to sort it. This aswel as the very argumentative rep I spoke too has made me very unhappy.

@VodafoneUK 2/3 I chased this up on Tuesday and again was told that it would be escalated to a manager and that I would receive a text that night. Again nothing. I received a call on Thursday from VF asking if I want an additional contract because I’m a “valued customer”.

@VodafoneUK I was asked to visit a Vodafone store and I did and they said they can't do anything... @VodafoneUK you never fail to disappoint with your services. Be it India or UK..

@VodafoneUK 1/3 I have sent a complaint. Long story short, I used the chat service to inform Vodafone that I am struggling to cover the cost of my contract and was informed I would receive a text within 24hrs from a manager with a possible resolution. I did not receive any such text.

@VodafoneUK @VodafoneIN @VodafoneGhana @VodafoneGroup @VodafoneQatar @vodafoneNZ Dear Mark @VodafoneUK it's just to spread the wrost service of @VodafoneIN world wide so twitting to aware all Vodafone customers.

@VodafoneUK But if it's 33 days for example, it's tough luck for me even though I can't predict the actions of a foreign trade war. I've let Vodafone off in the past after letting me down & not offering an obvious simple solution, but this really will be the last time now. Had enough

@VodafoneUK There hasn't been a sufficient statement yet, it seems apparent that my P30 Pro won't be getting the Android Q update as would be expected for a flagship device, and resell values are plummeting. As a loyal customer of over 5 years I'd like to know what solutions are on offer.

@VodafoneUK There has been no service in Stanhope County Durham DL13 2UE for 2 days as the mast is not working and despite reporting it still nothing has been done! It needs fixing as a matter of urgency as this is a rural location and many rely on the mobile network.

Disgusting @VodafoneUK @VodafoneGroup .. despite repeated **** ups every month on my bill #Vodafone policy is to give one £15 goodwill gesture per 6 months ~ even though it is the same mistake month after month. All #vodafone user’s should check their bills very very carefully