Vodafone Outage in Sidcup, Greater London, England

@VodafoneUK Hahah was told 20 mins, told instantaneous, told someone’s going to sort it and still not done. Joke customer service

@VodafoneGroup truly shit ! Waiting over 20 hours for 2gb of extra data , 3 calls/chats and still they can’t load it. @VodafoneUK

@VodafoneUK your system down

@VodafoneUK I just rang customer service held 23 minute to asked to change sim card for 30 unlimited data. There a problem other end why she didn't tell me early

@charlottgracer @VodafoneUK Word of advice, leave @VodafoneUK as quickly as possible. I get barely any service or internet on my train to London, and struggle to take a phone call around CENTRAL London. Switch, switch now!

@VodafoneUK hi, you have a problem with the alarm on your High Holborn, London store and have done for a week now (constantly going off). As a resident of the area, it is really f**king annoying, so if you could sort it out that would be so great.

Kinda reeling from a very bad encounter with a @VodafoneUK, online help person wondering if I should bother with Round 2 or just cry 😭

@VodafoneUK your internet around kings x station in #London is shockingly slow. To the point had to result in using my @EE work phone.

@VodafoneUK please help my internet is down and I can't get through by phone. I've restarted the router several times.

So either @VodafoneUK have cut my hosting off, or have a network fault at Park Royal

Have to use my O2 hotspot as @VodafoneUK data is now so poor 😖

@VodafoneUK I was asked to visit a Vodafone store and I did and they said they can't do anything... @VodafoneUK you never fail to disappoint with your services. Be it India or UK..

@EE Hello EE. I am desperate to move from @VodafoneUK as after 4 weeks they still can’t connect my Apple Watch series 4 to a data plan! Can you help. I have been a client of theirs for over 10 years. @Apple your product is being compromised by your contract with @VodafoneUK.

@VodafoneUK @SamsungUK I would not trust Vodafone with a 5G connection! They are still to connect my Apple Watch series 4 data plan and it’s been 4 weeks. @Apple their handling of new technology is pretty poor and I don’t think their infrastructure is set up with the client in mind!!

It appears @VodafoneUK reward loyalty by adding £6.95 to your first bill for a delivery charge of an upgraded phone despite not mentioning this anywhere when placing the order. Next time I’ll switch network #deceiving #noloyalty #hiddenfees

@VodafoneUK having serious issues with my account / billing, and your online help is getting me nowhere. Can you give me access to a direct line or even better somewhere I can make an appointment in a shop to discuss with someone able to resolve. Thanks

@VodafoneUK and if you do dare answer your system has crashed or someone else needs to deal with it and they aren't in. You think £20 is acceptable for compensation on something that JUST DOESN'T WORK

@VodafoneUK this 2nd router in 2 months and we have yet to see 1 complete program on tv. I'm not going to shut up and go away. Especially as you conviently delete my authorisation everytime I hang up. How are you still in business. You don't answer tweets or phones

@VodafoneUK if you can't provide a broadband service it's BREECH OF TRADING STANDARDS. I spent an hour on the phone this eve no one answers. It's taken 100 mins to watch 40 mins of a film coz of all the buffering. DO SOMETHING ABOUT IT

@VodafoneUK absolutely disgusted with your customer service. Been with you since March still can't get operational broadband! Promised call back x3 never happened. Spent a totally of 2 hours of the last 24 either on the phone or trying to get through to you. HOW DO I CANCEL

WTAF @vodafoneuk: I’m porting a number from Vodafone to, errr, Vodafone and I’ve now been without service for over 24 hours.

I know that there is probably a great design team in place, but @VodafoneUK is the worst experience for a leading company I ever had. 1

@VodafoneUK I am absolutely disgusted with the way I have been treated today. I have been charged over £50 for being 2gig over an account I asked to be capped. I have been blamed for not checking my account. This is the second time that I have cancelled my account. Never again

Oh @VodafoneUK you really do crack me up - after all the fines and still your customer service is shit

@VodafoneUK Ok thank you. I’ll give it a try ! Being a life long customer and not getting the customer care is not good for you as a company or me as customer. 🐣

Really not happy with my call back @VodafoneUK so unhelpful! Didn’t really want to help me with my upgrade !! I’ve been a customer for like ..... 🤔 to long !! #notahappycustomer

@VodafoneUK I regret joining your service since yesterday my data hasn’t been working 😑👎🏽

@VodafoneUK No Shit Sherlock... please stop repeating the same answer it’s pointless & irritating

@VodafoneUK Absolutely no point in being a long term loyal customer not to mention poor call centre staff who are often ill mannered & belligerent.

@VodafoneUK it’s almost 28 mins and I haven’t been connected to an advisor to cancel my contract. This is ridiculous. I just want to give me 30 days notice + PAC code

@VodafoneUK special thanks to the “Tech” team who managed to turn my issue from not being able to use data to not having a scrap of signal now either...

@VodafoneUK Internet has been down since 1am

Shocking customer service from @VodafoneUK. Number ported to a cancelled contract, despite assurances the transfer was cancelled. Manager ‘refused’ to talk to us to try & resolve it. Left with no phone & having lost a phone number lots of old contacts have

@thameswater your website is complicated and awful to navigate on a phone. Trying to sort out moving address. Look st other websites. @VodafoneUK easy @SSE easy and I mean easy to navigate. @thameswater like pulling teeth from a rocking horse. Please sort this out. Omg.the phone

@VodafoneUK Yes but my issue still hasn’t been resolved and I’m fairly confident it won’t be today despite a 50 minute phone call and assurances it would be.

@VodafoneUK promised my internet would be 100% up and running by midnight. It isn't. No chat operators around to help... good start. How can I get this fixed asap.

OMFG @EE customer services, always going back on there word, will not help there long standing customers at all... my advice avoid this company at all cost! @VodafoneUK @tescomobile @3sGotTalent @TheSun @gmtvnz @contricks @BBCWatchdog @RomfordRecorder @MENnewsdesk @orange

Hi @VodafoneUK - your billing is broken and you've sent (another) threatening call about cutting off my phone while I'm trying to recover from a broken back. Wouldn't be an issue apart from I've called four(!) separate times in the past week to rectify the issue... Please fix!

Wow what absolutely rubbish customer service from Vodaphone , lied to twice about when Phone would be delivered and told hopefully I will now receive it 12 days after ordering it .Originally told it would be delivered next day !!!!! @VodafoneGroup @VodafoneUK

@EE Yes but you have increased it TWICE for me then insult us by saying you are introducing free Apple Music etc for NEW customers. I was with @VodafoneUK for many years and wanted to try you out but the network is a mare to be honest. Constantly something.

Ain't it great when you have a complaint but you get ignored by the company involved #Vodafone @VodafoneUK I WANT MY PUK NUMBER I'm done with you lot and you ignoring me cause I want to state some issues that's YOUR fault

Hey @ThreeUK just to add to your #HumbeBrag campaign about being the best network... I switched to @VodafoneUK after having spent one week in US without internet because an issue or yours. ...that you solved when I left.

@bt_uk Vodafone, @VodafoneUK who pay #BT for service 2 my line, have said your ops wd come 2 days ago. No show- now tomorrow #tomorrowspaperstoday

@VodafoneUK Online chat is very rude !!! Initially missguided and when I ordered online and found out that I am misguided the representative just disappeared when i asked her to cancel my order! Will stay with @ThreeUK !

@VodafoneUK @tclmoveuk appalled to have bought my daughter TCL watch & after two visits and two hours at the Angel store for it not to work. A ‘child safety’ product fundamentally needs to provide the service it advertises. #incompetent #charlatans

@TheAlanColeShow @OllyNewport @VodafoneUK Ah paying for a phone too! Shit out of luck mate :( always a bum deal getting a phone on contract 😥

@OllyNewport @TheAlanColeShow @VodafoneUK I got 2 months left of Vodafone before I can drop the useless network for head over to Three, I hope hope they still have that deal on then :)

@VodafoneUK Thanks Ray. I’ve spoken to three of your consultants already who have changed my internet channel, it works for a bit, but then slows down again. It’s very frustrating!

Hey @VodafoneUK / got my new broadband installed. Realistic speed is 7Mbit/sec. Your advertised 70Mbit/sec "sync" speed is irrelevant and is classic mis selling. @ASA_UK as a 15 year Vodafone customer I am truly #Disappointed #NeverVodafoneBroadband #missold

@VodafoneUK Don’t worry, I cancelled an upgrade. It took 40 mins to explain to your colleague over the phone the nature of my complaint - 40mins! My post here is clear & everyone understood what I posted apart from @VodafoneUK - go figure. I will NOT renew my contract. Thanks.

Horrendous level of service from @VodafoneUK web chat team tonight #shockingservice #socalledbigcompany

I strongly suggest that everyone avoids @VodafoneUK the service I have recieved has been nothing short of a joke

@VodafoneUK absolutely shocking service! Terrible set up broadbanda month ago with today as activation date. No internet Rang customer service and someone inept took half an hour to say that I had to wait another 14 days for internet! Rang back and they say it’s my fault for 1/2

@VodafoneUK customer service is something else. My dad's phone has had problems for 7 wks. Master reset required. No one can get the code. Vodafone have said they are just the provider. 26 yrs my dad has been with you. He now has no phone and relies on a pension. Empty promises😡

@VodafoneUK Hahah was told 20 mins, told instantaneous, told someone’s going to sort it and still not done. Joke customer service

@davehowe7406 @VodafoneUK Support staff are absolutely useless...just running around in circles flowing scripts instead of actually knowing anything about the problem. And their communication is so patronising!! Got an 8 month old fault they still have no idea about!!

@VodafoneUK I sigh when I see people doing this on Twitter, but you leave me no option. You have cut me off 3 times in as many months for a bill dispute that has nothing to do with my # I would pay not to be your customer. Help me do this. And let’s talk about WiFiassist too#scam

@VodafoneUK if you want unlimited and a decent service go to 3 instead. I have been a business customer of Vodafone’s for 19 years. They won’t let me move to a unlimited plan or take out a rolling sim only contract. Totally useless . Three here I come.

@VodafoneUK Well, @VodafoneUK, 48 hours on from a promised solution in 24 hours (not just a reply, a promise this would be *resolved* in 24 hours) and still not even a reply as my simple complaint moves into Month 4. And still no chat transcript. #Vodafone #Complaint #FourthMonth #Useless

@VodafoneUK Andy, that was useless. You didn't even speak to your chap in customer services. That was a fail