Vodafone Outage Report in Chester-le-Street, County Durham, England

Problems in the last 24 hours in Chester-le-Street, England

The chart below shows the number of Vodafone reports we have received in the last 24 hours from users in Chester-le-Street, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Vodafone users through our website.

• Internet (53%)
• Phone (21%)
• Wi-fi (12%)
• Total Blackout (11%)
• E-mail (2%)
• TV (1%)

Live Outage Map Near Chester-le-Street, England

The most recent Vodafone outage reports came from the following cities: Newcastle upon Tyne.

City	Problem Type	Report Time
Newcastle upon Tyne	Total Blackout	2 months ago
Newcastle upon Tyne	Total Blackout	2 months ago
Newcastle upon Tyne	Phone	3 months ago
Gateshead	Phone	4 months ago
Gateshead	Internet	4 months ago
Newcastle upon Tyne	Internet	5 months ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Vodafone Issues Reports Near Chester-le-Street, England

Latest outage, problems and issue reports in Chester-le-Street and nearby locations:

• 
  Andrea Sullivan (@Andreasullivan7) reported 33 seconds ago from Chopwell, England

  @VodafoneUK I opened a case 7 days ago as my SIM card is showing invalid. No new card received.Almost 8 hours of calls and webchat still with issues and my case is unanswered. Can’t call me as SIM is not working 😡 😡 😡

• 
  Graham (@BarbadoOne) reported 5 minutes ago from Chopwell, England

  @VodafoneUK I think we're good now, I had a look on YouTube for a fix and it's working, other half had a similar issue on his phone too and it's corrected itself. Thanks for getting back to me.

• 
  sarah martin (@sarah_1307) reported 8 minutes ago from Gateshead, England

  @VodafoneUK @NHSuk As an nhs worker who's just recieved a text from you saying my service may be suspended due to my bill being higher than usual i'm not feeling very #connected

• 
  Andrea Sullivan (@Andreasullivan7) reported 10 minutes ago from Chopwell, England

  @Ofcom please can you share process for raising complaint against @VodafoneUK who have failed to resolve my phone issues following 4 months of case escalations. Breach of t&cs

• 
  sarah martin (@sarah_1307) reported 11 minutes ago from Gateshead, England

  @VodafoneUK @NHSuk I would call you, but as i've ran out of minutes you'll suspend my service if i do. Thanks.

• 
  Bernard Wills (@polis5026) reported 13 minutes ago from South Shields, England

  Superb service from @AdmiralUK (thanks to Mohammed)in stark contrast to poor service from @VodafoneUK yesterday

• 
  Julie (@juwjuw02) reported 14 minutes ago from Sunderland, England

  So got email off @VodafoneUK saying I can now upgrade so goes on to see cost I’ve been a customer for 10 years and they still want £50 upfront cost and then whatever it cost each month for the phone think I may change to a different provider a cheaper one!

• 
  danny (@sunderlanddanny) reported 18 minutes ago from Washington, England

  Still offered me nothing offered to find out what has happened @VodafoneUK ?!...I know what’s happened my live date was delayed 35 days knowing the reason isn’t gonna get me lost money and time back it’s not gonna make me feel better or sleep easy at night. Customer service tosh

• 
  Micky-D (@MickyD2020) reported 22 minutes ago from Sunderland, England

  @VodafoneUK is the worst network out there can’t get though to anyone absolute joke!

• 
  L-Archibald (@leearchibald20) reported 23 minutes ago from Marley Hill, England

  @VodafoneUK Not bad for a 15 year old or 105 in human years 👵🏼

• 
  Hippie Nixon (@hippienixontog) reported 23 minutes ago from Annfield Plain, England

  I didn't realise just how much I use the internet untill This evening with @VodafoneUK internet being down. Though ooo I can do a few #photoshop jobs but nooo. I need to download some images to do then jobs. Dam it

• 
  Andrea Sullivan (@Andreasullivan7) reported 24 minutes ago from Chopwell, England

  @VodafoneUK what is the point in raising cases you don’t respond to DMs that take multiple days just to ask security questions. web chats that’s still have no response. Your customer service is appalling. 3 weeks now waiting for a SIM. Cancelling contracts 😡

• 
  Tim Harding (@timhardinguk) reported 27 minutes ago from Sunderland Bridge, England

  @VodafoneUK - shambolic service on call for at present 1 hour and 40 minutes and still waiting, I get we have covid, but 1 hour 49 minutes and counting ! #makeitright 0808 848 8408

• 
  Richard foster (@richie_COYS_316) reported 27 minutes ago from Spennymoor, England

  @VodafoneUK Of course 👍 although I still haven't got the camera issue sorted yet . The refund is taking forever so I haven't got a replacement yet

• 
  Micky-D (@MickyD2020) reported 41 minutes ago from Sunderland Bridge, England

  Anyone looking for a decent phone network DO NOT 🛑✋🏻 GO WITH @VodafoneUK no help whatsoever JOKE!!

• 
  danny (@sunderlanddanny) reported 49 minutes ago from Washington, England

  @furness_darren @VodafoneUK Only offering me £40 is a joke supposed signing up to automatic compensation scheme looks like they backing out @Ofcom rates state £5 a day if delay in service

• 
  Adrian Smith (@adeysmith680) reported 51 minutes ago from Durham, England

  @VodafoneUK absolutely disgusting customer service. Charged £86 + unjustified then can’t get through on the phone for over an hour then when I get an answer it’s the wrong department who just hang up instead of put me to the right one 😡😡😡

• 
  danny (@sunderlanddanny) reported 53 minutes ago from Washington, England

  Update sent multiple dms sent to @VodafoneUK with no reply did I expect anything less worst customer service ever !

• 
  Paul Hewitt (@Chewylad1981) reported 58 minutes ago from Washington, England

  @VodafoneUK How about improving your customer services? Been with the company for years and never had so much hassle and bother these last few months!!!! Be will looking elsewhere for next upgrade

• 
  breenster & 🐶 (@breenster) reported 59 minutes ago from Wylam, England

  @VodafoneUK Hi, I wish to cancel an account which is out of contract & I haven’t used for months. It’s a sim only sat in an iPad. So not able to dial 191. Your queue time is 43 minutes on the 0333 number. How can I cancel without wasting an hour of incurred charges

Vodafone Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Didymus Holmes (@DidymusBrush) reported 7 minutes ago

  Awwww Mr @VodafoneUK WebChat is now trying to explain GDPR to me. It is literally my day job. And we've passed the required security checks THREE TIMES already. This guy just won't let us cancel.

• 
  TheCyclersMamma (@LouiseArchibal4) reported 8 minutes ago

  Hi @VodafoneUK I have transferred from @TalkTalk to Vodafone and today is my activation day! I appreciate I may be doing something wrong but I can't contact anyone at Vodafone (other than a bot) for help! Why am I still without Internet at 8.30pm? Not off to a good start! 😕

• 
  Lee Colbran 🇬🇧 (@leecolbran) reported 16 minutes ago

  @CityFibre @VodafoneUK - disgusting service, my mother-in-law of 83 has waited almost a month for her installation, and an hour before today's appointment, you cancelled and moved it to April 6th - what an absolute joke. #PoorService

• 
  Trevor brown (@tbrown1975) reported 17 minutes ago

  @VodafoneUK awful customer service

• 
  Yamesh (@yamesh) reported 18 minutes ago

  @VodafoneUK ... and that's what I do, but I'm surprised that these get through the network in the first place :(

• 
  Roderick Hewson #FBPE (@RoderickHewson) reported 20 minutes ago

  @VodafoneUK I’m still waiting for your staff to help me via DM after 5 days. Terrible customer service.

• 
  Roderick Hewson #FBPE (@RoderickHewson) reported 22 minutes ago

  @VodafoneUK Well I’m in my mid forties and Vodafone have recently set a new record for the worst customer service I’ve ever experienced. After a week with no internet, >200 phone calls to explain the situation to them repeatedly, I’ve now spent weeks requesting the 1/2

• 
  Lukas Piatkowski (@deratoul) reported 24 minutes ago

  @VodafoneUK No you don't have a damn clue. You are 1st to disconnect if one pays bill late. But last to actually provide a service. It's a shambles that in 21 Century I struggle with broadband..apparently 5th economy on the planet. I want to make formal compalint. want to be compensated

• 
  David Moore (@Coastee1) reported 26 minutes ago from Lowestoft, England

  @VodafoneUK What a joke Vodafone customer service had a fault on my landline the Tech dept reset my router, and now my landline now is unobtainable and on checking the number that it is working on its a Wales number and I live in Suffolk you just could not make it up

• 
  Mark Bradfield (@Mark_Antony_3) reported 27 minutes ago

  It really is amazing @VodafoneUK and @VOXI_UK are owned yet 19 hours after transferring my number from Voxi to Vodafone I still can't access my sim. I even had to call 999 (emergency line) to speak to samaritans, How's that fair on people having a real emergency!!!!!!!!