3 (Three) Outage in Chessington, Greater London, England

@SkyUK Internet down in SE22 for 4 hours. Your site says there is an issue locally? Any update?? @ThreeUK 4g and 5g constantly dropping out in the area too??

Thought @ThreeUK were bad but @o2 may have to be even worse...

@three_broadband @ThreeUK Is it fair to say that once it does, I’ll get exactly the same speeds as I get today? I’m just so confused by this approach, why not just keep things as they are? Totally perplexing from a customer perspective.

@three_broadband Are you guys shutting down? I’ve been told my Broadband will cease in October and to move over to @ThreeUK. Will I get the same 5G speeds?

@ThreeUK I can't get into my online account, can't reset the password because your servers don't work and can't contact anyone to sort this issue, I say **** ALL THIS COVID 19 SOCIAL DISTANCING AND GET WORKERS BACK INTO THIER OFFICES

@ThreeUK Your customer services are absolutely appalling. And to be posting invoices and have no online business portal or means of automatically emailing invoices to customers is unbelievable. This is the 21st century you know. #three#h3g#joke

@bootif1 @ThreeUK Taken them two days to respond on here and I’m still waiting for my promised call back from Friday night .... absolutely awful service from @ThreeUKSupport 🙈

@ThreeUK Worse Network out there! Your customer service is a joke. Since I’ve joined had nothing but problems slow internet, poor coverage and when I’ve tried to get in contact with a manger just passed about and being fobbed off with poor excuses.

Awful service from three mobile. No mobile network for the past week at work address. How can anyone do business #threemobile @ThreeUK @ThreeUKSupport

3rd day of w/o network, and no one picking up at customer service. Seems @ThreeUK don’t care about their pay-as-you-go customers. 100GB pack seemed too good to be true and turned out ...it is!

Absolutely ripped off by @ThreeUK for business. When I signed up, I asked for international calling - and it was never added to my account - but I had no way of knowing bc their business accounts don’t have online portals. We had to make a call to the US & got charged over £100.

@ThreeUKSupport My phone signal/handset appears to be very poor wherever I go. People cannot seem to hear me at all. Please help. Thanks

@ThreeUKSupport can you please kindly let me know , why I’ve not been able to pick up a replacement SIM card in person @ a three store. I wen to the store in Bayswater — and the customer service agents that I spoke to Agnes & Jelani told me their hands are tied.

@ThreeUK can you please kindly let me know , why I’ve not been able to pick up a replacement SIM card in person @ three store. I wen to the store in Bayswater — and the customer service agent that I spoke to Agnes & Jelani told me their hands are tied.

Why is the 3 app so hard to use, can't have WiFi on but I have no 4G, it's redirected me 10x and the button to reset the password doesn't work 🤔 @ThreeUK

@ThreeUKSupport help! Phone says I have full signal but my intetnet isn’t working. Tweeting this on train WiFi. Problem with the network?

@ThreeUKSupport After refusing a reduced fee due to poor service (an admission that whatever I was paying for I wasn’t getting) I declined and insisted that the 5g internet is unreliable and inconsistent and was referred to a technical specialist. Still the problems remain.

I know when bad weather is coming by how **** @ThreeUK starts to become, poor signal,over priced network

@ThreeUKSupport It's ok, third time lucky on chat she finally found someone who knows what they are doing who fixed the issue. Credit score affected by your companies error, however.

@ThreeUKSupport Good morning. My wife is having a terrible time with your accounts department. She has an account that she can't access & wants to pay bill. Phone/chat Support so far unhelpful on 2 occasions. Can you help, please?

@Darkuredi @ThreeUK It sucks but unfortunately has to be done. We tried with a different provider but we just ended up mailing a copy of the death certificate because its bit of a security thing really. I understand your frustration though

And cut off again. Perhaps you’d like to call me back @ThreeUKSupport ? Disgraceful service.

@Paul_Kinlan @ThreeUKSupport Had the same with them. The service itself is usually stable, but customer service needs improvement

How disgusting speaking to @ThreeUK customer support. "My Dad has died, I would like to cancel his account" "You will need to get your Dad to speak to us about his account" "He's dead" "We can only speak to your Dad about his account"

Come on @ThreeUKSupport it’s not acceptable to cut out live chat after 30 minutes of waiting. Sort it out.

@ThreeUKSupport cancel at no charge as it doesnt work...its contract ends nov 2020, it needs cancelling at no charge. Today u have advisedon mi text ona diff ph that it has gone to debt collection...i have proof ...screen pics and call recordings...please cancel ph (2/3)

@ThreeUKSupport The company you employ to manage this are just lying to your customers - I assume they get bonuses for how many customer they retain - you need to investigate their methods

@ThreeUKSupport They said they would have to arrange another call in 24-72 hours - I asked this to be escalated got put through to customer services - the guy there said PAC code can’t be generated immediately and I would have to wait - I said he was wrong, as previous guy was about to do it..

@ThreeUK I was promised an out of warranty Apple refund by Three, but I’m just getting messed around. Does anybody know what they’re doing @ThreeUK customer services or do you get a kick out of wasting your customers time?

@ThreeUKSupport I get an error when I try to do it online asking to call 333. When I do so, they told me that someone will call me back in 24-72 hours. Next day someone called, he said he couldn’t help so passed me to another guy. He started to help but then it cut off...