BT (British Telecom)

BT (British Telecom) Outage Report in South Hetton, County Durham, England

Problems detected

Users are reporting problems related to: internet, e-mail and wi-fi.

BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.

Problems in the last 24 hours in South Hetton, England

The chart below shows the number of BT (British Telecom) reports we have received in the last 24 hours from users in South Hetton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

BT (British Telecom) Outage Chart in South Hetton, County Durham, England 04/23/2025 16:10

April 23: Problems at BT (British Telecom)

BT (British Telecom) is having issues since 03:40 PM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by BT (British Telecom) users through our website.

  1. Internet (58%)

    Internet (58%)

  2. E-mail (15%)

    E-mail (15%)

  3. Wi-fi (14%)

    Wi-fi (14%)

  4. Phone (7%)

    Phone (7%)

  5. Total Blackout (6%)

    Total Blackout (6%)

  6. TV (1%)

    TV (1%)

Live Outage Map Near South Hetton, County Durham, England

The most recent BT (British Telecom) outage reports came from the following cities: Newcastle upon Tyne, Sunderland, Gateshead, Seaham, Hartlepool, Durham and Chester-le-Street.

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City Problem Type Report Time
United KingdomNewcastle upon Tyne Internet
United KingdomNewcastle upon Tyne Internet
United KingdomNewcastle upon Tyne Internet
United KingdomNewcastle upon Tyne Internet
United KingdomNewcastle upon Tyne Internet
United KingdomSunderland Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

BT (British Telecom) Issues Reports Near South Hetton, England

Latest outage, problems and issue reports in South Hetton and nearby locations:

  • master_debonair Master Debonair (@master_debonair) reported from Boldon Colliery, England

    @btbusinesscare guess what? Promised a phone call 1 hour after I spoke to your team on the phone at 10am and they haven’t rang back. You are exceeding my expectations of being the worst service provider in the UK right now 👏

  • wilko1999 Angela Wilkinson🍃💚🍃 (@wilko1999) reported from Whitburn, England

    @bt_uk It was not a missed appointment it was a total failure of communication. Someone could have contacted me so I could have stayed at work. Now I have an unreliable service over a Bank Holiday weekend and another planned appt for next Wednesday.

  • PHoare1963 Dr Peter ***** ⌬ (Ph or pH? 🤔) (@PHoare1963) reported from Sacriston, England

    @bt_uk My @btsport picture quality often way worse than this - pixelated and unwatchable with broken up sound. When are you sending me my £100? (and more importantly providing me with a more reliable service? 🤔).

  • SoSureSewell sewellpaul@lfc (@SoSureSewell) reported from Newcastle upon Tyne, England

    Shocking service from @bt_uk. No compassion at all from you as a company. Lost my job & my home and now you want to destroy my credit scores. Nearly £500 charges for leaving early. 8 months in to a 24 month contact does not seem fair to me 😥😥

  • Raring2goNewcas Raring2Go! Newcastle (@Raring2goNewcas) reported from Newcastle upon Tyne, England

    Technology… why does it fail when you want to watch live sport? #itv has vanished from our telly. 🙄 good job we’ve got a back up tv with old fashioned aerial. I see we didn’t miss much when trying to retune… #POLENG @bt_uk full package fail again…

  • PHoare1963 Dr Peter ***** ⌬ (Ph or pH? 🤔) (@PHoare1963) reported from Sacriston, England

    @rkelwick @fozia4 @bt_uk I’m waiting to receive my £100 as my BT Broadband regularly cuts me off Zoom calls and the picture quality from our BT TV is regularly terrible (but fine on the app on my iPad? 🤔)

  • Raring2goNewcas Raring2Go! Newcastle (@Raring2goNewcas) reported from Newcastle upon Tyne, England

    @BTCare @bt_uk hello, hope you can help please? After a 95 minute phone call on Saturday your advisor assured me my problems would be solved by an engineer tomorrow. I’ve had no email or text to confirm this. Please advise.

  • timlibrarian Tim Fowler (@timlibrarian) reported from Bearpark, England

    @bt_uk broadband outage in DH77DD affecting *both* BT and Sky customers. According to Sky (your website doesn’t acknowledge it) since 11:30 last night. What’s going on?

  • ChaneyMichael Michael Chaney (@ChaneyMichael) reported from Dunston, England

    @gateshead who do you report vandalism of a phone box to, is it council or @bt_uk can you help? As it is a BT phone box.

  • chewytheleftie Chris Tindall (@chewytheleftie) reported from Gateshead, England

    @bt_uk I can’t wait for next month when I get another bill for a service I cancelled in January

  • andydeltic andy (@andydeltic) reported from Gateshead, England

    @bt_uk Morning folks, I’ve lost my full fibre connection. I’ve logged it etc via the website. Is there an issue at the exchange or is this scheduled maintenance? Thanks in advance Andy

  • chewytheleftie Chris Tindall (@chewytheleftie) reported from Gateshead, England

    @bt_uk the worst service in the UK. I’m still getting bills for a service I stopped in January. Absolutely shambolic. I stopped being a customer 3 months ago yet here I am on hold to BT. What a joke.

  • PHoare1963 Dr Peter ***** ⌬ (Ph or pH? 🤔) (@PHoare1963) reported from Sacriston, England

    @fozia4 @rkelwick @bt_uk Indeed. And when you complain you just get fobbed off? They need to change the law to require a business to honour any service or produce they supply. Especially builders and tradesmen? Seems to be impossible to get them to put right errors they have made?

  • PeteYourDoom Peter 🐈🎸🕹️ (@PeteYourDoom) reported from Hartlepool, England

    @bt_uk I'm tempted to challenge this. As a BT customer, pre fibre, all I ever heard was that the WiFi was "lagging again". I'm on 350mbps cable now but would love a reliable BT connection in the future

  • chewytheleftie Chris Tindall (@chewytheleftie) reported from Gateshead, England

    @btbusinesscare I moved house in December, you failed to move my Internet so spectacularly that mid January I cancelled the non existing internet. I’ve been sent bills in February & March that I’ve had to phone about. Im just trying to warn other people how bad your service is.

  • 1ONEBOBBYROBSON davidnufc22 (@1ONEBOBBYROBSON) reported from Dunston, England

    who ******** is that idiot commentator on #btsport @btsport she hasnt got a clue #NUFC

  • PeteYourDoom Peter 🐈🎸🕹️ (@PeteYourDoom) reported from Hartlepool, England

    @bt_uk I'm going to head round and help him.

  • Martin756901511 Teddy (@Martin756901511) reported from Newcastle upon Tyne, England

    Hi @bt_uk, I moved in my new house two weeks today and I still have no internet and your doing nothing to fix it. I have had to cancel Sky twice and they are booked this Friday. I would like this sorted with an engineer visit tomorrow.

  • andrew14ad Andrew Davis (@andrew14ad) reported from Newcastle upon Tyne, England

    @msmith850 @btsport Never in doubt they are back

  • charming_man_ Tory 1 (@charming_man_) reported from Newcastle upon Tyne, England

    @bt_uk can we have an update on the outage Middlesbrough TS5

BT (British Telecom) Issues Reports

Latest outage, problems and issue reports in social media:

  • Lhasadreams Adrian Daniels (@Lhasadreams) reported

    @bt_uk putting your fibre broadband prices up only has one effect, a move back to Sky. You have no idea as to how to retain your customers, especially ones that pay for your premium level products. At the very least there should not be any in contract price rises. Awful company.

  • Lhasadreams Adrian Daniels (@Lhasadreams) reported

    @bt_uk Too late, clearly BT do not value me as a customer. You will get your extra £60 to January and then I will just move. I think you will find there are a lot of customers who will feel the same, good luck retaining them.

  • RimmerMitch Mitch Rimmer (@RimmerMitch) reported

    If you have a problem, don’t worry @bt_uk will only reply to you if they have an answer you want to hear

  • SteveODonnell5 Steveo (@SteveODonnell5) reported

    @bt_uk where is my engineer? Hello, BT here. We're sending you an engineer on Thursday 03/03/2022 between 8am and 1pm. If you don't need the appointment anymore please text back 'CANCEL' or you can change your fault here #poorservice

  • PaulGreenTPB Paul Green. (@PaulGreenTPB) reported

    Email from @bt_uk telling me the price is going up, by the maximum possible of course. But you can explore other deals we can offer you, click here. Sign in, Sorry we can't show you any deals at the moment. Don't know why I bother 😒

  • _Marty_ Martin Cubberley (@_Marty_) reported

    @bt_uk Can you please tell me why the promised fix by yesterday hasn't happened, the promised call today hasn't happened, and why my call to you was cut off after 15 minutes on hold? This service is beyond disgraceful, and a £16 rebate doesn't come close to the time I've wasted

  • Eloditje Elodie (@Eloditje) reported

    @btbusinesscare @WeAreOpenreach tired of your incompetence! Been out of internet since Feb.18th due to a fallen tree. Engineers working on the road last week, issue supposed to be fixed last Friday, then last Monday. Still no internet. Today, engineer no show!

  • Greenskeeper18 🇺🇦 𝔾𝕣𝕖𝕖𝕟𝕤𝕜𝕖𝕖𝕡𝕖𝕣𝔾𝕒𝕞𝕚𝕟𝕘 (@Greenskeeper18) reported

    @TheRunningManZ @bt_uk Good to hear it's been sorted out. It's a disgusting travesty to see how many of our seniors are legitimately ripped off and taken advantage of. Had the same kind of scenario going on when my grandfather past. Took months to get a couple companies to kick bricks. Capitalism sucks

  • juliethomas994 Julie 💙#GTTO #NHSPay15 (@juliethomas994) reported

    @bt_uk I’ve got LPA for my mum and she’s been receiving a lot of scam phone calls. Can you help me block the calls

  • dr_phil_ok Phil (@dr_phil_ok) reported

    @btbusinesscare Hello Glasgow. The service I have had from BT for the past week or so has not been great. The past 24 hours has plumbed new depths. Cut off my buisness BB and the back up with no notice due to a clerical error and unable to re-instate. "Computer says 'no'" is the response.