BT (British Telecom) Outage Report in South Hetton, County Durham, England
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BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.
Full Outage Map
E-mailProblems in the last 24 hours in South Hetton, England
The chart below shows the number of BT (British Telecom) reports we have received in the last 24 hours from users in South Hetton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Most Reported Problems
The following are the most recent problems reported by BT (British Telecom) users through our website.
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Internet (64%)
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Wi-fi (16%)
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E-mail (7%)
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Total Blackout (6%)
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Phone (5%)
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TV (1%)
Live Outage Map Near South Hetton, County Durham, England
The most recent BT (British Telecom) outage reports came from the following cities: Durham, Stanley, Newcastle upon Tyne, Seaham, Shildon, Gateshead, Hartlepool and Sunderland.
| City | Problem Type | Report Time |
|---|---|---|
 Durham |
||
| Stanley |
Internet | |
| Newcastle upon Tyne |
Total Blackout | |
| Newcastle upon Tyne |
Internet | |
| Newcastle upon Tyne |
Wi-fi | |
| Newcastle upon Tyne |
TV |
Community Discussion
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BT (British Telecom) Issues Reports Near South Hetton, England
Latest outage, problems and issue reports in South Hetton and nearby locations:
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Michael Chaney
(@ChaneyMichael) reported
from
Dunston, England
@gateshead who do you report vandalism of a phone box to, is it council or @bt_uk can you help? As it is a BT phone box.
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Dr Peter ***** ⌬ (Ph or pH? 🤔)
(@PHoare1963) reported
from
Sacriston, England
@bt_uk My @btsport picture quality often way worse than this - pixelated and unwatchable with broken up sound. When are you sending me my £100? (and more importantly providing me with a more reliable service? 🤔).
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Raring2Go! Newcastle
(@Raring2goNewcas) reported
from
Newcastle upon Tyne, England
Technology… why does it fail when you want to watch live sport? #itv has vanished from our telly. 🙄 good job we’ve got a back up tv with old fashioned aerial. I see we didn’t miss much when trying to retune… #POLENG @bt_uk full package fail again…
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Raring2Go! Newcastle
(@Raring2goNewcas) reported
from
Newcastle upon Tyne, England
@BTCare @bt_uk hello, hope you can help please? After a 95 minute phone call on Saturday your advisor assured me my problems would be solved by an engineer tomorrow. I’ve had no email or text to confirm this. Please advise.
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Master Debonair
(@master_debonair) reported
from
Boldon Colliery, England
@btbusinesscare I love the way you’ve got to speak to 5 people and none of them can give you a straight answer on when your connection will be live again. It’s like the secret service having BT as a business provider. Shocking service BT!
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Chris Tindall
(@chewytheleftie) reported
from
Gateshead, England
@bt_uk the worst service in the UK. I’m still getting bills for a service I stopped in January. Absolutely shambolic. I stopped being a customer 3 months ago yet here I am on hold to BT. What a joke.
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Chris Tindall
(@chewytheleftie) reported
from
Gateshead, England
@bt_uk I can’t wait for next month when I get another bill for a service I cancelled in January
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Master Debonair
(@master_debonair) reported
from
Boldon Colliery, England
@btbusinesscare Why aren’t you dealing with our issue after 6 days without business broadband? Disgraceful service as our business is at a standstill with no replies or urgency!
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Andrew Davis
(@andrew14ad) reported
from
Newcastle upon Tyne, England
@msmith850 @btsport Never in doubt they are back
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Master Debonair
(@master_debonair) reported
from
Boldon Colliery, England
@btbusinesscare Still no reply or update when our broadband will be back on. Nearly 7 days without a business connection. Let down everyday by BT 🤬
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Angela Wilkinson🍃💚🍃
(@wilko1999) reported
from
Whitburn, England
@bt_uk It was not a missed appointment it was a total failure of communication. Someone could have contacted me so I could have stayed at work. Now I have an unreliable service over a Bank Holiday weekend and another planned appt for next Wednesday.
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Advanced IFA Ltd
(@AdvancedIFA) reported
from
Boldon Colliery, England
@btsport your service is terrible. Got billed £80 asked them to close account. Never watched it since pre lockdown 1 and today another £80 bill. Advised pay it or debt collectors will arrive then dispute it after payment. Very bad service. Still on hold 47mins to disconnect????
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Joe Simpson
(@kennydude) reported
from
Seaham, England
@quidco If you could also sort the communication problem between yourselves and @bt_uk that’d be great.
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Dr Peter ***** ⌬ (Ph or pH? 🤔)
(@PHoare1963) reported
from
Sacriston, England
@rkelwick @fozia4 @bt_uk I’m waiting to receive my £100 as my BT Broadband regularly cuts me off Zoom calls and the picture quality from our BT TV is regularly terrible (but fine on the app on my iPad? 🤔)
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Master Debonair
(@master_debonair) reported
from
Boldon Colliery, England
@btbusinesscare guess what? Promised a phone call 1 hour after I spoke to your team on the phone at 10am and they haven’t rang back. You are exceeding my expectations of being the worst service provider in the UK right now 👏
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Dr Peter ***** ⌬ (Ph or pH? 🤔)
(@PHoare1963) reported
from
Sacriston, England
@fozia4 @rkelwick @bt_uk Indeed. And when you complain you just get fobbed off? They need to change the law to require a business to honour any service or produce they supply. Especially builders and tradesmen? Seems to be impossible to get them to put right errors they have made?
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Tim Fowler
(@timlibrarian) reported
from
Bearpark, England
@bt_uk broadband outage in DH77DD affecting *both* BT and Sky customers. According to Sky (your website doesn’t acknowledge it) since 11:30 last night. What’s going on?
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Peter 🐈🎸🕹️
(@PeteYourDoom) reported
from
Hartlepool, England
@bt_uk I'm going to head round and help him.
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Peter 🐈🎸🕹️
(@PeteYourDoom) reported
from
Hartlepool, England
@bt_uk I'm tempted to challenge this. As a BT customer, pre fibre, all I ever heard was that the WiFi was "lagging again". I'm on 350mbps cable now but would love a reliable BT connection in the future
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Tory 1
(@charming_man_) reported
from
Newcastle upon Tyne, England
@bt_uk can we have an update on the outage Middlesbrough TS5
BT (British Telecom) Issues Reports
Latest outage, problems and issue reports in social media:
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Andy Watt
(@Andy_Watt) reported
@bt_uk I can’t give an account number as the order apparently didn’t process. Already cancelled as keeping it would have meant no internet access for over 2 weeks (needed for work and kids’ entertainment). Losing a customer before they get the service is some achievement!
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woof
(@adieb70) reported
What a bunch of **** wits on #ucl #btsport absolute idiots
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AshBennett
(@realashbennett) reported
@bt_uk hi BT new customer here, waited in all day for your engineer to install my internet, 1-6 turned up at 6:10pm to say sorry it’s to dark to install now. And now being told 18th of January next appointment? Wth! #customerexperience #watchdog
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DJdubz
(@jdubz_d) reported
If you want a really dreadful shopping experience and want to have to chase a company( who have no phone or chat support only 2 day response email ) to take back a faulty item that THEY WANT YOU TO PAY TO RETURN then shop with @bt_uk they are BEYOND USELESS and act illegally!
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𝙑𝙄𝘾𝙀|JᴏʀᴅʏClaus
(@JxstJordy) reported
@bt_uk @OpenreachHelp Please pass on my thanks to James (covers the PO7/8 area). Unlike previous visits, James spent a lot of time trying to diagnose our internet issue which has been going on for months. He was very attentive and actually wanted to help us solve our problem.
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Adhrees Rahman
(@snypa919) reported
@bt_uk hey I can’t get the bt sport app to work in PlayStation 5 it says Can not connect to server all other apps work fine, help please ??
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Debbie
(@regisgoldens) reported
@bt_uk no internet for 8 hours now on a new contract with fibre that you promised would be the best customer service can’t help im terminating this new contest now not fit for purpose zero help !!!!!
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Steven Kynman
(@StevenKynman) reported
@SaxonKate @virginmedia @bt_uk Good to know. Lost two days of recording to VM being “down” I’m making some calls tomorrow. If they can vaguely match Virgin’s fibre speeds, I’m leaving.
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Patrick Loftus
(@pjlofty) reported
Hands up.Always criticised BTSport for Utd players covering City but tonight is dreadful.Compère must hv won a comp(disaster)Lescott/Barry done no homework.Why does Foden not play in league??? Let me help you boys played more League mins than Messi or Xavi at same age. F annoyed
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Mike Smith
(@choppersmiffy) reported
My @btsportfootball loading every 2 mins every game. Is it my wifi or is anyone else having issues with #BTSport If it is my wifi I’ll have to sack off @virginmedia