BT (British Telecom) Outage in March, Cambridgeshire, England

Some seriously shocking customer service from @bt_uk Anyone else in any other job that had hung up on their customers several times and not rang back when promised would have been sacked by now! Safe to say still not internet or access to any features! 🤬

@bt_uk I swear, if I get one more text saying there’s delays and you’ll call me in 3 days, I’ll go down to the bloody exchange and fix it myself! You now owe me £100 in mobile data which is shit slow anyway and I’m writing an article for the media about this disgusting service.

@BTCare can you make a note my bill is paid as I know over bank holiday it will take longer. My speeds are soooo slow today!’

@btcare our internet is being sooooo slow and laggy!

Hi @BTCare @bt_uk my broadband connection has gone down for the millionth time...that’s just this week...we have spent so much time on the phone to India we now have pen pals and have arranged house swaps...btw I pay a lot of money for this so I expect it to work...all the time!

@BTCare oh for gods sake. The app is pants. Log in with Touch ID but then have to type password in to get into billing. Then my password is wrong have to change it. Oh you can’t use that password used it before! No shit Sherlock!

@BTCare The first two were more complicated with recorded messages that passed from a first to a second then a voice asking how could they help me

Ok..., three times now I’ve had a dodgy call centre try to tell me there’s a problem with my internet from BT .... anyone else getting this (stop this please @BTCare)

@ernesto26639514 @LewiBizzle @UpTheLilywhites @btsportfootball @btsport @btsportscore @WestHamUtd @HallerSeb @premierleague And they wonder why there national team never lift trophies

@LewiBizzle @MickeyMackkk @UpTheLilywhites @btsportfootball @btsport @btsportscore @WestHamUtd @HallerSeb @premierleague English clubs are all shit sorry World clubs I should say because 80% of the starting line ups of every club is foreigners. English fans are so bad don’t be jealous because the old firm is way bigger than your club even though it spends hundreds of millions

@benjyfishy @bt_uk fix up.

Of course @BTCare it is pure coincidence that as soon as I got a letter offering me faster speeds for a fiver a month my Internet speed has slowed down! Would rather have a more powerful signal but not for extra money I already pay you enough The plug in extender is not very good

@LewiBizzle @UpTheLilywhites @btsportfootball @btsport @btsportscore @WestHamUtd @HallerSeb @premierleague Why wouldn’t they , Your either stupid or arrogant they would outperform most and that is reality enriched with the skypound , Minus the skypound and the majority a pl clubs could not survive life yet alone a season just saying 👍

@bt_uk Your reliable broadband in my house is a 54£ monthly service of 6/8 Mb average speed, a service which don't let me upgrade as i have somewhat open order about 6 months (LIKE IS MY FAULT), made 2 complaints, nothing changed, thanks but no thanks!

@WeirdScienceX @bt_uk DLM was reset, no change. It's a routing issue somewhere in one of the exchanges.

WiFi does ggs only @bt_uk Ffs fix your WiFi

Hello @bt_uk , it sounds like most of Maidenhead has no Internet tonight. Your service line doesn't mention our area but the local Facebook group is full of complaints. Hope you fix the problem soon!

@danslee @virginmedia If it's any consolation - which I know it's not - @bt_uk customer service is also absolutely dire