BT (British Telecom) Outage in Chesham, Buckinghamshire, England

@btbusinesscare signal issues @robinhood126sta #help

@btsport customer service is the WORST on the planet #CustomerService #cancelled

Hey @bt_uk our smart hub stopped working on Friday. Since then I've called you Friday, Saturday & today. We were initially told we were priority & an engineer would be round within 24 hrs. They are yet to do so or get in touch. We have received a mini hub which doesn't work. 1/2

.@bt_uk Your customer service is the worst. My elderly parents received a visit from @WeAreOpenreach yesterday to fix their landline, were assured it was fixed and it's not. Furthermore your directors do not even respond to emails. My father needs access to a line now, not Weds.

Thank you Ian @bt_uk you are a credit to the company. Shame all staff aren't as capable and civil. Customer Service training needed in Newcastle call centre 🤔

Our phone was fixed by @bt_uk and now we cannot access broadband from our smart hub or see internet tv, netflix, on demand etc. which we use all the time We never really use the landline phone! Great swap., thanks @bt_uk

@btbusinesscare @BTBusiness no phone line since Wednesday. You promised it would be fixed by Friday. Please help! #complaints #BT

@btbusinesscare @BTBusiness please help! No phone line since Wednesday. You promised it would be fixed by Friday #complaints

@jpph10 @OfficialBHAFC @SpursOfficial @btsport Looks like @Lord_Sugar has same issue

@EE Hello Russ, it is 4G mobile conn, which is way slower than 3G conn. Raised & escalated with @bt_uk, but as network belongs to EE, nothing they could do. Please help!

@bt_uk and @EE, can some1 pull their finger out and fix my 0.3Mbps 4G conn @ my workplace TW6 2FL. Like this for 3 months and still no resolution! 😤😠😡

@bt_uk Lol, but not a great advert for BTs service. 😂😂😂😂😂😂😂😂 "BT, you'll get better service in Portugal"......

@bt_uk Still not response on my complaint which I was promised would be looked at today. Not surprised at all. No wonder so many people have issues with your service

@bt_uk No, apparently your supervisors don’t work on weekends so I have to wait to Monday. This is the 2nd time I’ve had to contact you about this issue as well.

Shocking from @bt_uk to hike their sports pack prices whilst 3 months into an 18 month contract. Their customer service is shocking as well. People refusing to speak to me about the issue and others transferring me mid sentence #wouldnotrecommend #poorshow #customerservicefail

@bt_uk Hi, I want to use BT WiFi using my mobile account. But I can only see login options for Open zone, BT Broadband and Vodafone

Terrible service @bt_uk - I phone to report a series of scam calls purporting to be from you.... Get through to your nuisance phone calls dept only to have the call terminated.

@bt_uk No - your website said there’s a fault that needs an engineer. Your support person wouldn’t book it unless I agreed to pay £85 for a call out to fix your broadband which is at 1/5th the speed it should be. I refused and have ordered sky and will be cancelling BT this evening

After a day of dealing with @bt_uk website and customer support trying to fix my piss weak broadband - they can stick it where the sun don’t shine.

well done @WWE what a way to lose a load of viewers by giving up a 30 year service from Sky - we pay enough as it is let alone paying more for @btsport .. well I know where I will be watching WWE going forward , awful decision 😪

Love how the btsport picture went down when roman abramovich came into view. Hackers 🧐 #EuropaLeague2019

Ready for the big game. Only issue I have is that it appears that @GaryLineker and @rioferdy5 have been squashed into a small studio. Clearly the Nou Camp doesn’t have the facilities the @btsport team are used to. #football #btsport #championsleague #BARLIV #BarcelonaLiverpool

@btsport please sack Peter Walton now. The guy is a complete an absolute moron and backs up everything that is bad about VAR. all 4 pros in the studio know it so please do not give the **** airspace. Its pathetic.

@btsport **** your app player, missing the last 20 mins with some bullshit error code

@AndyhHolt @btsport @EmiratesFACup Better than 6pm Sunday. not overly bad for Luton fans if we win the replay but for Sheff Wed fans not good. Bottom line 6pm on a Sunday is not a natural time for a football match

Could the fast fingered notifier at @SkySports please slow down because I get the notification about 15 seconds faster than the @btsport feed. #COYS #TRATOT

As per usual @btcare @bt customer service sucks. Had an appointment the cancel it with no notice. Been on hold for 15 mins with no update.

Sorry but criticism when due why is it that every time I want to watch @btsport when I am away from home there is always some sort of issue! Always some sort of fault code I need to remember and always an issue. It is just not good ebough @bt_uk

Here @BTCare @bt_uk @btbusinesscare doing what they do best! As they cannot solve the problem or answer to the customer (me) they prefer to disappear!!! Great behaviour 👍🏻

@BTCare I’ll call customer services in the morning because this is getting ridiculous. Speeds are < 5mbps. This includes wired connections too.

Well #BT @BTCare we now have no internet at all even when our hub shows blue the speed and signal is so weak we cannot do anything. It’s outrageous that we have to go out to get a bit of wi-fi.

@bt_uk @BTCare All very well you launching Plus, our BT wi-fi broke on 14/09/18 and you STILL cannot fix it 😡get your existing products up and running before you launch extras.

@btsport has to be said @chris_sutton73 is an absolutely awful commentator as well as a pundit. How this guy knicks a wage is beyond me. His football knowledge is shocking. He makes @RobbieSavage8 look clever

It's one of the most iconic football shirts of all time. The #7 shirt for #ManUtd. #GeorgeBest #BryanRobson #DavidBeckham #CristianoRonaldo #EricCantona ..etc..etc but #AlexSanchez must be the worst of the lot. #MUNVAL #CHAMPIONSLEAGUE #BTSport

It’s now 2 weeks to the day our wi-fi went down and we still only have intermittent wi-fi. Even when it’s on only max speed of 34. Very poor, waiting on a filter to arrive , just hope this fixes it #BT @BTCare

@ElevenSports_UK @UFCEurope Good stuff. Only ever had @btsport for the UFC. So now I can finally cancel BT.

@BTCare Any issues in the W1D London area with Broadband? No connection here?

@BTCare anyone know why my wi-do isn’t working, all of a sudden dropped out and now it’s saying I have the wrong password for my wi-fi confused. #help

Well we were thrilled to get our wi-fi up and running on Friday but alas it just will not connect to our Samsung tv. Despite all the resolutions given by @BTCare the issue seems unsolvable. BT forums suggest Samsung TVs do not connect to hub 6

@BTCare If we could get some idea of when it would help. You do not seem to understand just how important the internet is for us.

@BTCare I tried but after a 15 minutes nothing was happening. Your shit service has been more than shocking. If you treat a new customer like this who is still within the 14-day cooling off period I dread to think how you treat those who are stuck in a contract.

.@BTCare spoken to two different advisors. One said my broadband should be working now (it isn’t), the other said it won’t be working until Sept 22 which means I’ll be without broadband for five days. I was originally told 24 hours. Advisors clearly make things up. Shitty service

I think when I joked we would be lucky to have internet by Christmas, it was not such a joke after all. They say they will try to fix by this Friday. Why do I have no confidence this will actually happen? @BTCare

@FlyMax1 @BTCare It’s been shit. I was told 24 hours now 24 hours later I’m told they don’t have a Scooby of when it will be fixed. That’s unacceptable

@BTCare I have recently had trouble with my Internet connections. So I have repeatedly been onto your site for help. Today an engineer came around to repair my connection and he left about 30 mins ago claiming the problem was solved. It has not been and my connection is 1/?

Well done again @BTCare - another fine example of customer service excellence. Web chat unable to help gave me a phone number to call where I’ve been calling with no answer for 15+ minutes so far. Paying for 50mb broadband, receiving 2.6mb at best.

@BTCare Have done that. I’m extremely frustrated and disappointed with the service I’m getting. Please do send the required information ASAP

@BTCare internet still down in Hemel Hempstead :( any news?

@TheBoxingWriter @btsport Not a lot in it, I grant you, David. Fury out-thought Wlad, AJ outfought him - and showed extraordinary heart and nous. Intriguing mix of fights. But Tyson hasn’t had a proper row in nearly three years. Saturday was a spar. Panieta crude, slow, unambitious. Fury fit and fast.

@btsport @virginmedia fyi there is no sound on the adverts inbetween rounds anyone else got this issue

@bt_uk Neil it’s recent it’s historic but it rates as the worst customer service in history and the I couldn’t even speak to the person that supposedly wrote the letters to me tells me it was not a real person just a made up name. A head of CS should always be available to a customer

@bt_uk Nothing at the moment in time if the customer service had been fair with me when I had Really bad service and let me 50-50 instead of some 20 quid knocked off for 18 months allows your service you wouldn’t get slated every time you put something like this on

@bt_uk It’s not an internal issue. Openreach engineers are constantly working in the street to find the issue. It’s been like this for at least 2 months.

@_Matt1892 @btsport Worst commentator out.

@bt_uk Yep all connected fine. It’s not a house issue. It’s outside. Everyone is having the same issue. Don’t lose connection but lose strength. Supposed to have a 45Mb connection, usually get around 12 but drops to 1 or less frequently.

@bt_uk Link shows no issues. Ethernet connection to hub. Hub showing correct lights. Still getting intermittent loss of broadband. This has been an issue across the estate we live on for months.

@bt_uk Been a known fault for months but engineers keep coming out but it never gets fixed.

Once again @BTCare internet is off more than on in the SS5 area but obviously still no problems...

Need to be cleared on the analysis there @btsport, saying Cardiff came back from three down at Leeds to draw with 10 men. They had a full contingent for 2 of them.

TV sport I have given up - cricket, world darts, rugby - coverage from both @SkySports and @btsport is now so bad I wonder why I bother subscribing, maybe the New Year resolution will be to bin TV sport