BT (British Telecom)

BT (British Telecom) Outage Report in Alderley Edge, Cheshire East, England

Problems detected

Users are reporting problems related to: internet, wi-fi and e-mail.

BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.

Problems in the last 24 hours in Alderley Edge, England

The chart below shows the number of BT (British Telecom) reports we have received in the last 24 hours from users in Alderley Edge and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

BT (British Telecom) Outage Chart in Alderley Edge, Cheshire East, England 01/02/2026 04:55

January 02: Problems at BT (British Telecom)

BT (British Telecom) is having issues since 09:20 AM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by BT (British Telecom) users through our website.

  1. Internet (65%)

    Internet (65%)

  2. Wi-fi (15%)

    Wi-fi (15%)

  3. E-mail (7%)

    E-mail (7%)

  4. Total Blackout (6%)

    Total Blackout (6%)

  5. Phone (5%)

    Phone (5%)

  6. TV (1%)

    TV (1%)

Live Outage Map Near Alderley Edge, Cheshire East, England

The most recent BT (British Telecom) outage reports came from the following cities: Manchester, Stockport, Sandbach, Sale, Glossop, Salford, Northwich, Wilmslow and Lymm.

Loading map, please wait...
City Problem Type Report Time
United KingdomManchester Internet
United KingdomManchester Internet
United KingdomManchester Internet
United KingdomManchester TV
United KingdomManchester Internet
United KingdomManchester TV

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

BT (British Telecom) Issues Reports Near Alderley Edge, England

Latest outage, problems and issue reports in Alderley Edge and nearby locations:

  • simon_hand Simon Hand (@simon_hand) reported from Sale, England

    @brownhill76 @btsport He wasn’t doing to bad before the goal as it seemed he was just enjoying a very open game, but that changed after Walton claimed the goal should have been ruled out

  • sarahbirdsey sarahbirdsey (@sarahbirdsey) reported from Moulton, England

    @kestermann @bt_uk @MarcAllera They may answer the calls but are they putting things right!? Two weeks since we moved into our house and still no broadband despite endless calls and hours on the line! both key workers working from home! Terrible customer service #sos #customerexperience

  • gaz_lister Gary Lister (@gaz_lister) reported from Moulton, England

    @bt_uk I've only been a customer for 3 months and you're now putting my prices up CPI + 3.9%. My neighbour is only getting an increase of 0.6%...? Whats going on??

  • karensskitchen do not touch that thermostat (@karensskitchen) reported from Manchester, England

    @bt_uk We can't get through on email or customer chat. Currently on hold on the phone. Is broadband down in M16, Manchester?

  • andyleg66 Andy Leggott (@andyleg66) reported from Lymm, England

    Why's the Chester born, Crewe bred, faux scouse **** eulogising over ******* Liverpool in a game that has the square root of **** all to do with them @btsport #FACup #mcfc #mancity

  • TherapyUpNorth Jay_Therapy Up North (@TherapyUpNorth) reported from Manchester, England

    @btsport atrocious customer service today when i phoned to speak about an unacceptable 20% price hike mid contract.

  • Andycop31765091 Andy cope (@Andycop31765091) reported from Manchester, England

    @RobbieSavage8 listening 👂 to u on @btsport tonight was horrible!! U we’re city this city that! They were playing a very very poor West Brom team! U couldn’t play football! And now ur commenting is horrific!!! Please stop!!!!

  • andyleg66 Andy Leggott (@andyleg66) reported from Lymm, England

    @stehoare @btsport @rioferdy5 Plenty of stupid laws fella .... only problem I have is they only tend to be stupid if they don't work for you .... stay safe & enjoy having something to watch 🤔🤔

  • ChallisDave Dave Challis (@ChallisDave) reported from Cheadle Hulme, England

    @btsport trying to log on to my account to buy monthly pass, but get error message telling me the account is not active, which I knew already as trying to pay! Can’t even log in with new password please help as you have no one on chat

  • louise_rogerson Louise Rogerson (@louise_rogerson) reported from Manchester, England

    Very disappointed with @bt_uk Sold us a voice cloud option that has been nothing but trouble. 6 weeks to set up, no response on customer support, does not do what they said it would!

  • leehow2 Lee Howarth (@leehow2) reported from Urmston, England

    @BTCare your app is garbage! I've already tried once today to buy a monthly pass without success and it took me two hours on the phone to get a refund. My Mrs has just tried to buy it and the same thing has happened to her - doesn't recognise BT ID or Password. Why can't you make

  • leehow2 Lee Howarth (@leehow2) reported from Urmston, England

    Your systems work correctly? Once is bad luck but twice is just plain rubbish. There's no online chat available either to sort the issue out. I guess she'll have to spend 2 hours on the phone to you tomorrow trying to get a refund. It's just rubbish! @btsport @BTSportBoxing

  • miket_mt Michael Thomas (@miket_mt) reported from Salford, England

    @CamelPhat @btsport They mentioned in united game yesterday then Fred got a studs up. **** all said.

  • andyleg66 Andy Leggott (@andyleg66) reported from Lymm, England

    @btsport having that biased, hair lipped halfwit on does you no credit at all. Even Walton corrected himself ... yet plug can't help acting the fan #embarrassing #mcfc #mancity

  • seanhickey1 Sean Hickey (instagram seanhickeya) (@seanhickey1) reported from Marple, England

    Has @btsport got a MUTE button for Ian Darke? Boring one agenda crap, every #mufc game. #ACMMUN

  • leehow2 Lee Howarth (@leehow2) reported from Urmston, England

    @btsport @BTSportBoxing your service has been absolutely awful this morning. I've been passed round to 6 different departments. I bought a monthly pass my account won't work and no one can help me get it activated. I'm now ringing another number to speak to person 7 to get my

  • gazworrallradio Gareth Worrall (@gazworrallradio) reported from Stockport, England

    @RadioPaulHulse @bt_uk @bt_uk are shite. I'm with Sky never had a issue. Leave the useless *******.

  • threexhorses Sarah (@threexhorses) reported from Chelford, England

    @bt_uk what is the phone number for customer services please.

  • raymufc83 Mani (@raymufc83) reported from Manchester, England

    Bloody hell, my satellite has lost signal due to the **** weather.. @btsport but every other channel is working? 🤬

  • F1Hughsey87 Iain Hughes (@F1Hughsey87) reported from Macclesfield, England

    @bt_uk awful service so far on the fibre broadband. Tried to call twice and your agents lines are awful and ask me to call back. Yeh I have another 30min to waste in a queue. Message me please as need my fibre connecting that’s already a week late. @OpenreachHelp @WeAreOpenreach

BT (British Telecom) Issues Reports

Latest outage, problems and issue reports in social media:

  • Trevor_Tau1 TvT (@Trevor_Tau1) reported

    @OpenreachHelp What was my scheduled appointment for today between 1pm & 6pm cancelled, @bt_uk? Now I have to wait for Thursday, if they don't turn around and cancel it again for the 3rd time!!! I need an emergency engineer appointment for today as scheduled. I can't afford not to work!

  • Fishypaul fishypaul gig promotion (@Fishypaul) reported

    @BTCare hello can you help please. We have ordered a bag to return equipment 3 times and none have arrived. No idea of address to return to and keep getting emails asking us to return kit. It’s a vicious circle.

  • MaxxMarcus90 Max Marcus (@MaxxMarcus90) reported

    @bt_uk It seems like you don’t cancel contracts full stop. I have never had poorer customer service. Over a week of trying to get through to anyone and being stuck in a limbo with no one ‘able’ to cancel anything. This is absolutely ridiculous.

  • Charlbeck71 Charlbeck Jewellers (@Charlbeck71) reported

    @btbusinesscare Hi Aimie, You would think that, but its not the case with Plusnet. Our telephone line is still down. We have had no updates from either plusnet or open reach. Plusnet are blaming open reach.

  • Charlbeck71 Charlbeck Jewellers (@Charlbeck71) reported

    @Plusnet @btbusinesscare Both tel line and broadband down for 4 days 3 weeks ago, no update. Offered £1.00 per day compensation from plusnet. Line gone down again today Shocking service!

  • Charlbeck71 Charlbeck Jewellers (@Charlbeck71) reported

    @btbusinesscare Hi Aimie, Id rather you didn’t leave Me with plusnet, as their customer service is not very helpful. Can You find out why my line has gone down, again. And when it will be repaired? Thank You

  • Cat_Binding Catherine Binding (@Cat_Binding) reported

    @bt_uk do you have an email address for complaints? I have spent about 3 hours on hold to various departments since last Friday and have had no resolution to my issue.

  • timbish528 tim bishop (@timbish528) reported

    @bt_uk I have been trying to contact you about my account for last two days. Your website is useless and no one answers your phone help line. Your message says you are committed to providing good customer service. Well you dont your customer service is appalling.

  • luxcat54 Mick Burgess (@luxcat54) reported

    @bt_uk Good morning wonder if you can help ? I've recently changed over to EE on my 2 mobs and since then for some reason The BT app keeps forgetting me ! I've deleted and reinstalled but still it keeps happening. It's quite frustrating 😕 Still got BT WiFi and landline Halo3

  • VanyaAzoro Vanya C.Azoro (@VanyaAzoro) reported

    @bt_uk I cant get through! I’ve called for the past 3 days at different times and still cannot get through! This is ridiculous! I’ve tried chat & can’t get any help from them or you here it’s so frustrating.