BT (British Telecom) Outage Report in Knaphill, Surrey, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.
Full Outage Map
E-mailProblems in the last 24 hours in Knaphill, England
The chart below shows the number of BT (British Telecom) reports we have received in the last 24 hours from users in Knaphill and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
February 10: Problems at BT (British Telecom)
BT (British Telecom) is having issues since 01:40 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by BT (British Telecom) users through our website.
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Internet (64%)
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Wi-fi (16%)
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Total Blackout (7%)
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E-mail (7%)
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Phone (6%)
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TV (1%)
Live Outage Map Near Knaphill, Surrey, England
The most recent BT (British Telecom) outage reports came from the following cities: London, Thames Ditton, Godalming, Woking, Hampton, Hounslow, Feltham, Chertsey, Bracknell, Lightwater, Aldershot, Walton-on-Thames, Guildford, Windsor and Wokingham.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| Thames Ditton |
Internet | |
| London |
Internet | |
| Godalming |
Phone | |
| London |
Phone | |
| Woking |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
BT (British Telecom) Issues Reports Near Knaphill, England
Latest outage, problems and issue reports in Knaphill and nearby locations:
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Alan Burkitt-Gray
(@alanburkittgray) reported
from
London, England
@bt_uk @ninabake2 No, BT, it's you who's having the problems with Nina's account. Stop passing the blame on to her
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Emma Hands
(@Em_Hands) reported
from
Twickenham, England
@bt_uk atrocious service once more - NO INTERNET, NO LANDLINE & NO MOBILE for 7 DAYS. Every day an engineer is promised - due yesterday, due today now TUESDAY apparently. 🤬😡😤 #CustomerServiceFail
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Nadine Matheson
(@nadinematheson) reported
from
London, England
Ring doorbell is down, #alexa is down - is it just me or is this happening anywhere else? @bt_uk
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Richard Foster
(@richardfoster1) reported
from
London, England
@bt_uk just switched over to BT broadband (with @EE ) but no internet. Equipment worked fine on precious EE connection… help!
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floralclaire
(@floralclaire) reported
from
Bracknell, England
@bt_uk What a joke! My parents live in Abbotts Ann. They have been without phone and internet 2 WEEKS after roadworks. Who was responsible. Who can fix it? They are desperate now. @OpenreachHelp and @bt_uk and contractors haven’t fixed it. A disgrace! They are in 80s
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Stuart the Copywriter
(@StuartTarn) reported
from
Egham, England
Unbelievably shocking service from @bt_uk and @WeAreOpenreach. Broadband order placed on 3 Dec for a 14 December installation. Just spoke to a lovely person at BT who had to break the news that the "update" I was due to get today was "ring back on Feb 20 for an update"
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May Rene Joseph
(@MzMayRene) reported
from
Guildford, England
@btbusinesscare @BTCare Please help!! We had a new broadband and phone line installed last Friday! The engineer did not check if service working in our business property! Please send an engineer to fix asap as affecting our business.
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Lorraine Maunder 🌸
(@iiLorraine) reported
from
Windsor, England
@bt_uk internet been exceptionally slow or even down all weekend…so frustrating!
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Pinners
(@pinners888) reported
from
Wokingham, England
@btsport what’s going on. Why can’t I watch PSG game yet have to listen to pundits banging on about the Chelsea performance. WTF!
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Moggy🛸🪐🚀👁️⃤
(@MoggyMarshman) reported
from
Spelthorne District, England
@bt_uk @schilvers1981 **** off BT ya skanks ! I’m cancelling my contract. Get a firestick
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Dan White
(@whitedan2001) reported
from
London, England
Hi @bt_uk we’ve had no fibre broadband in our area (Forest Hill, SE23) since Saturday. It was supposed to be fixed by 1pm yesterday. Spoke to call centre and they promised it would be done by 5pm. Still not working this morning - what’s going on?
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floralclaire
(@floralclaire) reported
from
Bracknell, England
@bt_uk please help my 80+ year old parents. Without phone or internet for 2 weeks since fibre works broke line. No one can/is fixing. They are desperate. Mobile only works in garden! Dunkirt Lane, Abbotts Ann. Please help!
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veronique enright☀️
(@Veronique7) reported
from
Esher, England
@bt_uk @EE #btopenreach have you no shame? 12 days to go and fix a basic internet issue due to lack of engineers 😒 in Surrey
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Lanny
(@_LannyWalker) reported
from
London, England
@bt_uk spoke too soon. The pole outside is defective and needs replacing. Note, my neighbour has been having the same issue which started In February
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Ororo Munroe
(@justcryhavoc) reported
from
London, England
@btsport Could you kindly inform me of how to cancel your service which we have via sky? I telephoned this morning and was rudely told that I would have to call Sky. Your website indicates otherwise.
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Lanny
(@_LannyWalker) reported
from
London, England
Why raise my hopes with an installation date when the pole issue was obviously known beforehand? Now I have to wait on slo mo copper wires again @bt_uk
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floralclaire
(@floralclaire) reported
from
Bracknell, England
@bt_uk My parents live in Abbotts Ann. They have been without phone and internet 2 WEEKS after roadworks. Who was responsible. Who can fix it? They are desperate now. @OpenreachHelp and @bt_uk haven’t fixed it. A disgrace!
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Chris Elson
(@ChrisElson11) reported
from
Guildford, England
@btsport seriously Steve mcmanaman? Is he well in the head? His biased commentary tonight is sickening. How he thinks the Stirling challenge wasn’t a booking I’ll never know. Call your set Liverpool? You like blue so much should be @Everton
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Jai Mistry
(@j_dip) reported
from
Hounslow, England
@bt_uk I have had no internet for the last 2 hours it went offline this morning and came back now it’s nonexistent. Please help!!
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Alan R Adair
(@RadarRadar) reported
from
Hounslow, England
@btsport I am tired of signing in every time I switch on my TV. Every time. Just once I’d like to sit down, point my remote and watch the sport instead of QR codes, passwords, IDs and six digit numbers in associated devices.
BT (British Telecom) Issues Reports
Latest outage, problems and issue reports in social media:
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Chris THFC 666 Wyrd bið ful aræd”
(@CoysCvh) reported
I have BT Unbreakable guess what it’s broken !@bt_uk
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Scott Town
(@SmanUK) reported
@bt_uk Yes you can still help me, I have check that link and there is nothing about an engineer/specialist coming out. This is the 4th week now and nothing, when will we be getting an engineer/specialist to connect the line up....
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marc shaffer
(@msorient) reported
@bt_uk Do your engineers ever bother to turn up? X2 missed open reach engineers have let us down in November and Dec. No telephone call or text to tell us you will not be attending, awful customer service! So you just expect your customers to sit in all day? Sort your service out
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Leo
(@LeoJayTweets) reported
@Eoin404 @bt_uk Yeah been this way for 3 weeks just 24/7 gone from 50 down 20 up to this
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*** ⭐️⭐️
(@carefree_al) reported
@bt_uk forced to use a slow 4G hub for two weeks since the home move. Was meant to have my new service activated today, booked the day off as I was assured it would be today. No engineer, no word from BT at all. Awful service.
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Sam Edwards
(@samedwardsmusic) reported
@bt_uk hello, your BtWIFI service is completely unusable and probably the shittest thing anyone could spend money on, why have a product out for people to use that doesnt work? Dog level hotspot
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andrew rawstron
(@scienceboy7) reported
@bt_uk Yes that always works but is far from a solution. It’s like trying to swim a river rather than taking a boat. No point having a dog and barking yourself. I need email that works consistently with an email client.
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Mark Stan
(@markstan38) reported
@bt_uk 10 weeks and still no broadband, promises every other week that it is going live but never comes , out work life is suffering, your customer service is nil,zilch?? How Philip Jansen finds this acceptable is beyond me
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Jenni Sullivan
(@CWPJenniS) reported
@bt_uk STILL no Open Reach engineer, still no broadband service/TV. What is the point if you just keep putting off an update, was 1st Dec, then 13th, now 23rd. So no service for Christmas despite order being placed on 22ND OCTOBER. ******* ridiculous.
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SAM DOWNIE ♿️ 🎥
(@samdownie) reported
@bt_uk We shall see if Friday brings any delivery of bt router and phones for fiber. If not then it’s now been no connection since Friday 1st December, including no emergency 🚨 connection because of disabilities . I can’t wait to spell out the laws been breached by #BT