Is BT (British Telecom) having an outage in Hampton, Greater London, England?

BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.

 Problems detected at BT (British Telecom)

BT (British Telecom) in Hampton, Greater London, England problems in the last 24 hours

BT (British Telecom) Outage Chart in Hampton, Greater London, England

September 18: Problems at BT (British Telecom)

BT (British Telecom) is having issues since 03:00 PM GMT. Are you also affected? Leave a message in the comments.

Most Reported Problems:

  • Internet (60.27%)
  • Phone (15.75%)
  • E-mail (8.90%)
  • Wi-fi (6.85%)
  • Total Blackout (5.14%)
  • TV (3.08%)

BT (British Telecom) Outage Map Near Hampton, Greater London, England

BT (British Telecom) in Hampton, Greater London, England Comments

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

BT (British Telecom) Issues Reports Near Hampton, Greater London, England

Latest outage, problems and issue reports in Hampton, Greater London, England and nearby locations:
  • lorrainemking
    Lorraine King (@lorrainemking) reported from London, England

    @FlyMax1 @BTCare It’s been shit. I was told 24 hours now 24 hours later I’m told they don’t have a Scooby of when it will be fixed. That’s unacceptable

  • jamie_taulia
    Jamie Whiteway (@jamie_taulia) reported from Hammersmith, England

    @BTCare Which also includes my BT TV service which relies on the BT Fibre Broadband

  • jamie_taulia
    Jamie Whiteway (@jamie_taulia) reported from Hammersmith, England

    @BTCare so my BT internet dropped out this morning and told by BT online support (through a very slow chat function) there is a fault in line outside property and will take up to 4 days for engineers to visit. Do you truly think this is quality customer service? #timetoswitch

  • Rachel_Moses_
    (((RachelMoses))) (@Rachel_Moses_) reported from London, England

    @BTCare I have recently had trouble with my Internet connections. So I have repeatedly been onto your site for help. Today an engineer came around to repair my connection and he left about 30 mins ago claiming the problem was solved. It has not been and my connection is 1/?

  • tumblerow
    Simon Edwards (@tumblerow) reported from Brentford, England

    @btsportcricket @jimmy9 @btsport @englandcricket @ECB_cricket @TheBarmyArmy @MichaelVaughan Honest,hardworking & true.. We don’t realize how lucky we are/were to support them.

  • ThatNerdWill
    Will Harrison (@ThatNerdWill) reported from London, England

    Well done again @BTCare - another fine example of customer service excellence. Web chat unable to help gave me a phone number to call where I’ve been calling with no answer for 15+ minutes so far. Paying for 50mb broadband, receiving 2.6mb at best.

  • CouncellRach
    Rach (@CouncellRach) reported from Hounslow, England

    @BTCare can you advise when the broadband problems in Acton are expected to resolved. There seems to be conflicting information.

  • Ankit1910
    Ankit Saxena (@Ankit1910) reported from London, England

    @BTCare Have done that. I’m extremely frustrated and disappointed with the service I’m getting. Please do send the required information ASAP

  • Rosie_Bennett_
    Rosie Bennett (@Rosie_Bennett_) reported from Croydon, England

    @BTCare our hub is flashing purple and we have no internet - please help

  • nearle
    Nick Earle (@nearle) reported from Virginia Water, England

    @btbusinesscare. Death in family and funeral to arrange. BT biz broadband down for 3 days now and being told that it will be another week before they can fix it. 6 calls to helpline,3 promises of callbacks, zero calls received. Not cool #btbusinesscare.

  • stanjim
    Katie Laney (@stanjim) reported from Brentford, England

    @BTCare Still dropping in and out and very slow

  • kevinmitchell50
    kevin mitchell (@kevinmitchell50) reported from London, England

    @TheBoxingWriter @btsport Not a lot in it, I grant you, David. Fury out-thought Wlad, AJ outfought him - and showed extraordinary heart and nous. Intriguing mix of fights. But Tyson hasn’t had a proper row in nearly three years. Saturday was a spar. Panieta crude, slow, unambitious. Fury fit and fast.

  • findlater_rob
    Robert Findlater (@findlater_rob) reported from Uxbridge, England

    @btsport @virginmedia fyi there is no sound on the adverts inbetween rounds anyone else got this issue

  • _littlewanders
    Dannii (@_littlewanders) reported from London, England

    Anyone else seen the @EE @btsport Delia Smith ad? Anyone else take real issue that she’s kicking around with raw poultry then touching up her laptop?! Come on Del, you have better hygene than that surely? #freerangefootball

  • Daz_Wallace
    Darren Wallace (@Daz_Wallace) reported from Woking, England

    @BTCare . @bt_uk @BTCare Yea there’s no known issues in my area. Just your support sucks and gives bad suggestions for fixes. Suggesting changing WiFi settings because the hub can’t connect to _your_ network doesn’t make sense and wastes time

  • GohilAnish
    Anish Damji Gohil (@GohilAnish) reported from Ealing Broadway, England

    @BTCare @Ofcom @OmbudServices I did not receive a call back yesterday not at the promised time ie 9-11am nor till before 9pm a Month and the issue is still not resolved .. most incompetent #CustomerService is provided by #BT @BBCWatchdog BT is worst than #RogueTraders shown on your show

  • joemuggs
    Bumskin Tuille (@joemuggs) reported from Malden, England

    @BTCare As long as Openreach can use other companies as a shield for its shambolic behaviour, it will never sort its act out. This happens Every. Single. Time. a new connection has to be made. The subcontracted engineers don't care, and why should they? They still get paid.

  • joemuggs
    Bumskin Tuille (@joemuggs) reported from Malden, England

    @BTCare Yes I know. But there's no way to contact Openreach and they're failing to pass information on to Sky, so there is zero accountability to either the client or the end customer. This is rotten.

  • GohilAnish
    Anish Damji Gohil (@GohilAnish) reported from Ealing Broadway, England

    @BTCare @Ofcom @OmbudServices even if I take your word and assume a call back before 9PM but If a callback that was promised between 9am-11am and its not happened till now ie 20.32 should I expect that to happen in next 28 min ??? whereas it has never happened in last one month to get this issue resolved

  • GohilAnish
    Anish Damji Gohil (@GohilAnish) reported from Ealing Broadway, England

    @BTCare Hi Rita - @Ofcom @OmbudServices failed promised call back again this is the case of worst customer experience ever... if any TV show like @BBCWatchdog wants me on their show for scoop against #BTGroup feel free to contact me

  • xkayleighkinsx
    😘 Kayleigh 😘 (@xkayleighkinsx) reported from Fetcham, England

    @BTCare You didn’t really give us a better option tbh your customer service is appalling

  • GohilAnish
    Anish Damji Gohil (@GohilAnish) reported from Ealing Broadway, England

    @BTCare @Ofcom @OmbudServices failed promised call back gain - that was predicted - I have messaged #BT my phone number and account details to know what is the final outcome - a month to resole a issue - this is what customers are paying for inflated price and poor service ...

  • KaushalVP
    Kaushal Patel (@KaushalVP) reported from Hooley, England

    @BTCare Yes, the guy was very helpful but could not resolve the issue. He is going to call back on Wednesday and also sort out compensation.

  • RhondaFerry
    TheRhonda (@RhondaFerry) reported from Hillingdon, England

    @BTCare I looked, no info - is there another contact who can help? Care?

  • GohilAnish
    Anish Damji Gohil (@GohilAnish) reported from Ealing Broadway, England

    @BTCare @Ofcom @OmbudServices I am expecting a call from billing team today to resolve the incorrect charges on account if the supervisor fails to call me today then I will share all the details with you again ... its almost a month and the issue is still not resolved #CustomerService

  • GohilAnish
    Anish Damji Gohil (@GohilAnish) reported from Ealing Broadway, England

    @BTCare @Ofcom @OmbudServices after spending 6 hours on 14th July followed by 3 hours a week after of my life over the phone to get this resolved and it still isnt so the supervisor clearly lied to me ... and #BT needs to fix this you have all the info from my 1st Private message so plz

  • GohilAnish
    Anish Damji Gohil (@GohilAnish) reported from Ealing Broadway, England

    @BTCare @Ofcom today I got a bill of £143... so the supervisor clearly lied over the phone on 14th July #OFCOM please help .. this is already causing me a lot of personal issues and financial trouble even though its #BT that is breaching contract by rising prices midway through the contact

  • Tobys__Mummy
    Rachel Corrie 🏳️‍🌈 (@Tobys__Mummy) reported from Epsom, England

    @BTCare Hi, please can I ask why your colleagues at BT Openreach are CONTINUALLY telephoning my Grandmother about selling her internet broadband?? She’s 94 and doesn’t need the internet. When I explained this AGAIN on the phone earlier, you hung up on me. Unbelievably rude.

  • deveritt
    Dave Everitt (@deveritt) reported from Iver, England

    @BTCare Yes. Divorce forced house sale. Rental has broadband. So left contract. Nowhere to transfer too. As a teacher it's tough to have free time. Finally find new home. Told nothing can be done. BT loyalty to customer of 35 years is zero, considering reciprocating.

  • PeteTimbers
    Peter Timberlake (@PeteTimbers) reported from London, England

    @BTCare Now or in another 48 hours? We first called your people on Sunday. They misdiagnosed a hub fault. It’s now Wednesday and we still have no broadband and no internet connection. Can you guarantee if I contact that address they will fix it immediately? I need better service from BT.

  • PeteTimbers
    Peter Timberlake (@PeteTimbers) reported from London, England

    @BTCare We have been told to keep resetting it for the next 48 hours! That’s not a solution really, is it? It needs to be fixed now.

  • SianIsSmiling
    Sian Nelson (@SianIsSmiling) reported from London, England

    @Fon @BTCare I've literally just purchased a BT FON 24HR pass and now I can't access the network. This is ridiculous how do I get a refund please?

  • SianIsSmiling
    Sian Nelson (@SianIsSmiling) reported from London, England

    @BTCare I've literally just purchased a BT FON 24HR pass and now I can't access the network. This is ridiculous how do I get a refund please?

  • danilo_brg
    danilo (@danilo_brg) reported from London, England

    @bt_uk @BTCare broadband not working, after how long is that breach of contract? On the phone you keep saying unlimited time. On which planet do you live? @WhichUK

  • EllaLouPow
    EllaLouise (@EllaLouPow) reported from Egham, England

    I don’t normally complain on here but @bt_uk @BTCare are by far the worst service my partner and I have ever experienced. I cannot explain how bad it has been and we still haven’t got our internet and BT Tv installed! #SoAngry #BT

  • kan3a_
    Kanza (@kan3a_) reported from Slough, England

    @BTCare Yes I have a complaint open. My broadband was cut off wrongly and I’m still without internet

  • mat_rickard
    Matt Rickard (@mat_rickard) reported from Surbiton, England

    @BTCare I'm out. Please cancel my contract. This is no longer acceptable

  • c_cantore
    Cristiano Cantore (@c_cantore) reported from London, England

    @BTCare No raised on the phone. Account number is GB14059520. I want to know why my order is still not closed after 12 days by today or I’ll cancel everything on Monday

  • mat_rickard
    Matt Rickard (@mat_rickard) reported from Surbiton, England

    @BTCare Blue light but no connection. Been down stone 1pm. Drops a dozen times a day

  • mat_rickard
    Matt Rickard (@mat_rickard) reported from Surbiton, England

    @BTCare Every day it goes down

  • Lucanesque
    That chap (@Lucanesque) reported from London, England

    @julia_beam_me_u @BTCare @ICOnews Yep, ex-dir here too... we’re now thinking of just ditching our landline phone and moving to mobile only as we don’t have this issue at all with either of our mobile phones

  • Aaron1OS
    Aaron Os (@Aaron1OS) reported from London, England

    @bt_uk @BTCare I just had a call from someone claiming to be from BT Tech support! clearly a scam call. Just to put it out there. !

  • LimehouseDan
    London Dan (@LimehouseDan) reported from London, England

    @BTCare Hello. Afraid our broadband still isn’t working. In meantime how can we know what our login is so we can use neighbour’s BT Openzone? Thanks!

  • COS__73
    CiaránwithaC (@COS__73) reported from London, England

    @BTCare my Wi-fi has been on and off all day now the router has an orange light and won’t connect at all. Called but was told to call back in 5 hours as systems are down. Checked online and there’s no issue in my area. What am I supposed to do?

  • GenerallyMac
    GenerallyMac (@GenerallyMac) reported from Guildford, England

    @BTCare Brilliant - tech turns up to fix copper fault in the line and says theres no broadband ticket - #couldntwritethis #btfail #btwholesalefraud Told him it was reported as a broadband fault. #ffs

  • GenerallyMac
    GenerallyMac (@GenerallyMac) reported from Guildford, England

    @BTCare I’d rather just have it working than more broken promises

  • GenerallyMac
    GenerallyMac (@GenerallyMac) reported from Guildford, England

    @BTCare What work WAS THAT? Why will nobody tell me what the actual problem is?! What is the specialist engineer not fixing?

  • GenerallyMac
    GenerallyMac (@GenerallyMac) reported from Guildford, England

    @BTCare What work WAS THAT? Why will nobody tell me what the actual problem is?! What is the specialist engineer not fixing?

  • GenerallyMac
    GenerallyMac (@GenerallyMac) reported from Guildford, England

    @BTCare Sure - despite it being reported on the 21st they didn’t start working on it until the 25th.. That’s a great service.

  • GenerallyMac
    GenerallyMac (@GenerallyMac) reported from Guildford, England

    @BTCare Other than it was reopened no. No indication of when it will be fixed. Utterly useless and impersonal service. #btfail

BT (British Telecom) Issues Reports

Latest outage, problems and issue reports in social media:
  • Greekbluenose
    Nικος Ξυδιας (@Greekbluenose) reported

    @HarryDukesJnr BTSport is bringing out the worst in you.

  • RobMaclese
    Rob Maclese (@RobMaclese) reported

    @BTCare No team. They sent a new router or two though LOL They just give you the run around, going through a call centre script not listening to what is the problem Then saying engineers have been working at exchange, and the problem is sorted haha

  • BigBods1
    BigBods1 (@BigBods1) reported

    @BTCare absolute joke. Two live chats, after first one put me through to wrong place, now 15 minutes plus on hold. Think it'll be cheaper to cancel my subscription. Bye

  • NW6Rd
    Darlink 🖇 (@NW6Rd) reported

    @lorrainemking @Hopkins_Alison @BTCare 12 days? Cancel. Right away. You have statutory 14 days cooling off period

  • David_Harvey81
    wigE (@David_Harvey81) reported

    @btsport sort your TV signal out. 30 quid a month for this shit

  • grantmunday62
    grant munday (@grantmunday62) reported

    @btsportmotogp @Reddingpower @MotoGP @btsport Your more than good enough Scotty to compete in MotoGP just had shit bikes but don’t give up you can get back in

  • leigh_plays
    Leigh (@leigh_plays) reported

    @BTCare Wireless. I had the same problem a couple months back, you sent a new hub, still the same. Not really improved over the weeks, infact getting worse. It's a daily occurrence

  • SimmosLeftPeg
    SimmosLeftPeg (@SimmosLeftPeg) reported

    I watched several games on @btsportfootball at the weekend & didn’t see a single trailer for @MCFC v Lyon. I genuinely thought they weren’t showing the game. Naturally, all the other three English clubs games were trailed several times. What is your problem with City, @btsport?

  • DanEunson
    Daniel Eunson (@DanEunson) reported from Edinburgh, Scotland

    Hey @BTCare Any idea what the customer services wait time is roughly? I’ve been on hold for 25 minutes already and urgently need to get an issue resolved.

  • Parry_Beth
    Blondiedoesbeauty (@Parry_Beth) reported

    @BTCare shocking service as ever from you. The least accommodating provider ever. Never again will we use your service #awful #CustomerSuccess