EE Outage Report in Ponteland, Northumberland, England
Problems detected
Users are reporting problems related to: internet, phone and wi-fi.
EE (Everything Everywhere) offers mobile phone, mobile internet, home broadband internet and home phone service.
Full Outage Map
E-mailProblems in the last 24 hours in Ponteland, England
The chart below shows the number of EE reports we have received in the last 24 hours from users in Ponteland and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
October 23: Problems at EE
EE is having issues since 02:00 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by EE users through our website.
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Internet (40%)
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Phone (35%)
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Wi-fi (11%)
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Total Blackout (8%)
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E-mail (4%)
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TV (2%)
Live Outage Map Near Ponteland, Northumberland, England
The most recent EE outage reports came from the following cities: Newcastle upon Tyne, Gateshead, Prudhoe, Hebburn and Sheriff Hill.
| City | Problem Type | Report Time |
|---|---|---|
 Newcastle upon Tyne |
Wi-fi | |
| Gateshead |
Phone | |
| Newcastle upon Tyne |
Internet | |
| Prudhoe |
Internet | |
| Gateshead |
Internet | |
| Hebburn |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
EE Issues Reports Near Ponteland, England
Latest outage, problems and issue reports in Ponteland and nearby locations:
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Robby #StayHome #SaveLives
(@RobbyRSSRobot) reported
from
Newcastle upon Tyne, England
@EE I got a message saying you're going to be doing work and it may interfere with my mobile. I've enabled WiFi calling however I'm still concerned. I'm classed as vulnerable and my landline also isn't working. If your network fully goes down I can't contact emergency services.
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Robby #StayHome #SaveLives
(@RobbyRSSRobot) reported
from
Newcastle upon Tyne, England
@EE apparently you've been trying to contact me regarding a complaint. I can't find an email from you. If I DM the complaint reference, are you able to tell me what's happening?
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Robby #StayHome #SaveLives
(@RobbyRSSRobot) reported
from
Newcastle upon Tyne, England
@Sunny93x @MartinPDean @EE I've been told by customer services it may be back tomorrow
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Laura Ashley Anderson (Farrow)
(@laurafarrow91) reported
from
Whitley Bay, England
I don’t understand how @EE can say I have excellent signal on their app when I currently have 0 bars in my house and missed a important phone call because I have no signal 😡I’ve never known a network like it
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David Paterson
(@onet18975) reported
from
Morpeth, England
@EE Customer service equally as poor. Dialogue started only to be waiting 30mins between replies
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Idh46
(@idh46) reported
from
Wallsend, England
@EE big thank u 4.a new replacement phone foc due to camera fault that @samsung would not repairs due to tiny mark. On screen thank u again for all.your help in this matter
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Geoff Wade
(@GeoffWadeSwim) reported
from
Longbenton, England
@VodafoneUK I've just switched to you and am disappointed to find out that you have no network coverage in Tyne & Wear @My_Metro tunnels. With @EE I got 4G suitable for video calls and uninterrupted Teams meetings from home to work. Now I can't even get 2G. When will you upgrade?
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Adrian Hitchman
(@janade1) reported
from
Wideopen, England
@Apple fail. New iPhone delivered, new style 's' charging cable. No plug included, can't charge the phone as only have USB sockets and plugs! @EE could have told us on the call. #bewarned #
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Luke Madden
(@ifellintoawell) reported
from
Whitley Bay, England
@EE Been having the internet cut out entirely every few minutes since early yesterday evening, is there an outage in the area due to weather or anything that could explain it?
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David Paterson
(@onet18975) reported
from
Morpeth, England
@EE worst network provider in this postcode area ever! False advertising
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Robby #StayHome #SaveLives
(@RobbyRSSRobot) reported
from
Newcastle upon Tyne, England
@EE any chance of a response to the DM I sent please? Vulnerable customer here asking many times for help.
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Robby #StayHome #SaveLives
(@RobbyRSSRobot) reported
from
Newcastle upon Tyne, England
@dianne_gibb @EE @eppsy75 Yeah I'm the same. Been like this most of the day. Awful.
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Robby #StayHome #SaveLives
(@RobbyRSSRobot) reported
from
Newcastle upon Tyne, England
@EE In case I have problems taking out the SIM card etc again, are your shops open?
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jamie shield
(@jshield1988) reported
from
Whitley Bay, England
@EE unable to get through to tech support on phone, or to any department Says the office is closed....
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Matt
(@matt3lee) reported
from
Hebburn, England
@EE having problems setting up bt sport which is included as my add on? Spent 25 mins on hold yesterday and now up to 25mins today 🤯
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Jac Wilson
(@jacwiljam) reported
from
Whitley Bay, England
Anyone having trouble with @EE when making phone calls ?
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Paul Rackstraw
(@rackysafc) reported
from
Washington, England
@EE hi I'm having trouble upgrading from the App. I follow the link but I get this message (pic attached). When I log on direct from website it doesn't give me the option to upgrade the line I want ( the others on my account are all visible). Help!
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Ben Bias
(@zombiefiend616) reported
from
Newburn, England
@EE is there a problem with they billing system as I can't pay my bill online??
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Steph.
(@stephwales_) reported
from
Gateshead, England
Ehhh, I have no Internet connection but twitter still works. Nothing else. @EE down?
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shaun smith
(@tempersmith) reported
from
Gateshead, England
@EE cancel my contract as I type this robbing cun*s
EE Issues Reports
Latest outage, problems and issue reports in social media:
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MissRSP
(@MissRsp) reported
Hi @EE, haven't heard from you in a while. Would you mind giving me some help instead of pushing me aside for people who messaged you less than 24hrs ago? Because if you don't honor my pack you're giving me back my £10 credit
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Simon
(@simonrockett) reported
@EE hi. Is there an issue in IP14 area? Had the flashing yellow light of doom on the router since I got up this morning.
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Tracey
(@missiles22) reported
@RoccoLovesYou @O2 @EE Don't bother. Read the tweet history; it's full of complaints of their appalling network coverage and customer service
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Stephen
(@FallenShadows82) reported
@EE is there any issue with mobile internet as nothings working for me
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Leon Turner
(@leonturner447) reported
Called @EE to discuss the lack of ability to call people on my phone which I pay over £100 a month for. £1200 a year to not be able call people! Then I get through to an agent who answers “hello” no welcome to EE my name is…. How can I help! Then he cant help and cuts me off 😡
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Aboy
(@FranklyUk) reported
@MarcAllera @EE What a insult to say you are customer focused. I am a customer. 2 mob landline & broadbroad for 8 years. I have reported to you that one of your teams have treated my in an unlawful and abusive way. What are you doing about it? How will you help? So far you have blanked me.
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david smith
(@davidsm25057843) reported
@EE I’ve never spent so much on a phone contract than on EE I’ve got to continue until next may I paid my contract for a while ago but I’m paying for a bloody Apple Watch
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Anna Murray
(@AnnaMur35561730) reported
@peztyke @plugster11 @EE I couldn't give a stuff whether you believe it or not, if you are so stupid to take out expensive contracts with phone companies be my guest, the more you ramble on the more uneducated you come across.
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Michael Hodge
(@MichaelHodge90) reported
@EE Hi its back to signal problems again
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Hal Pop
(@HalleeTucker) reported
@EE please contact me asap with phone number for complaint. It's urgent for vunerable person. Customer service has no idea to how help! Left with no phone!!!