EE outages and service status in Ponteland, England

Problems in the last 24 hours in Ponteland, England

The chart below shows the number of EE reports we have received in the last 24 hours from users in Ponteland, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Ponteland, England

The most recent EE outage reports came from the following cities: Gateshead, Newcastle upon Tyne, North Shields, and Blaydon-on-Tyne.

City	Problem Type	Report Time
Gateshead	Internet	6 hours ago
Newcastle upon Tyne	Internet	3 days ago
North Shields	Phone	7 days ago
Newcastle upon Tyne	Phone	1 month ago
Gateshead	Internet	2 months ago
Newcastle upon Tyne	Total Blackout	2 months ago

Nearby cities with recent reports

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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EE Issues Reports Near Ponteland, England

Latest outage, problems and issue reports in Ponteland and nearby locations:

• 
  Anthony (Tony) Dalzell (@Tdal1369) reported 2 minutes ago from Washington, England

  @EE So if I took a new plan out as an existing customer would I get the same?

• 
  David Parker (@davidparkersm) reported 4 minutes ago from Whickham, England

  Can’t reset my @EE password for #myee. Phoned 150 for help and crappy customer service. Feel I made a wrong choice going with them

• 
  Shaun Edge (@sedge1989) reported 4 minutes ago from Ryton, England

  You can always trust @EE to make a mess of any situation! Renewed my EE broadband which came ‘active’ on 22nd and went down to 2mbps. Call support and after being on the phone for one hour (to a quite polite guy) can’t get through to remote services. EE MAN! I want my Xmas movies

• 
  Robby (@RobbyRSSRobot) reported 4 minutes ago from Newcastle upon Tyne, England

  @EE No seems okay now. It's just a bit weird. Came up that my SIM card wasn't recognised. I restarted the phone and then it couldn't access MyEE. It still didn't think I was on a network but I could make calls. Strange.

• 
  Shahan Chowdhury™ © (@shahanchowdhury) reported 8 minutes ago from Walker Gate, England

  @EE ...and since spoken to BT directly they advise me that I have the service on the app through you and not BT directly or via my Sky subscription. Could you confirm if this is correct and whether I am paying extra for this? Thank you in advance. Shahan

• 
  Sue Metcalf. 🌈🌈🌈🌈 (@suemetty) reported 18 minutes ago from Gateshead, England

  @EE my signal been off most of the afternoon, any idea when it will be fixed?

• 
  lee major (not bionic) (@MajorManor) reported 21 minutes ago from Newburn, England

  My water bill has gone up 9% @NorthumbrianH2O despite waterway pollution, my phone bill has gone up 14.4% @EE despite garbage 5G coverage!!!!! Keep pushing and and something has to give,

• 
  Luke Madden (@ifellintoawell) reported 30 minutes ago from Whitley Bay, England

  @EE Been having the internet cut out entirely every few minutes since early yesterday evening, is there an outage in the area due to weather or anything that could explain it?

• 
  Liam (@L17aamLiam) reported 32 minutes ago from Gateshead, England

  @EE Yes this morning. You were still a very long way from @skytv. It seems that customer loyalty isn’t worth as much as a new customer is. All 3 lines will be moving to sky.

• 
  Elizabethwhite (@Lillybethwhite) reported 32 minutes ago from Marley Hill, England

  @EE Hi I have ordered the PS 5 I got the confirmation message and screen shot this but never received the email confirmation how do I know this has gone through went on your chat but they were useless

• 
  Sarah Ilott (@sri5308) reported 39 minutes ago from Morpeth, England

  @EE I want some help please. Is this the page for customer help? Many thanks, Sarah

• 
  Jac Wilson (@jacwiljam) reported 39 minutes ago from Whitley Bay, England

  Anyone having trouble with @EE when making phone calls ?

• 
  Ben Bias (@zombiefiend616) reported 40 minutes ago from Newburn, England

  @EE is there a problem with they billing system as I can't pay my bill online??

• 
  Raj (@engg_rky) reported 42 minutes ago from Newcastle upon Tyne, England

  I’m planning to #leave @EE network as they are NOT providing few free international minutes. They have 20£ 500 min and 10£ 1000 min (math is wrong) I need at least 300 min free per month, I am having 24£ plan. @lebara @LycamobileUK has unlimited min in 15£ with 8GB data

• 
  Amy McCord (@amymccordx) reported 43 minutes ago from Hebburn, England

  @EE Hi was on the phone yesterday & they confirmed there’s a fault in my area but its not a priority for you guys to fix as you didn’t know what was causing the fault. It’s getting worse and worse we’ve got four EE devices in our household and we’re struggling to make calls

• 
  Warren ⭐️ (@ladgaga13) reported 49 minutes ago from Blyth, England

  @EE I have three lines so I get the total amount of the three bills which is fine but then it has the 20% interest of the total amount but it’s not broken down separately so have to work out the 20% of the two other bills and the people who have the phones think I’m adding extra

• 
  Mr395008 (@Mr395008) reported 50 minutes ago from Newcastle upon Tyne, England

  Trying to join @EE from another network. Put my sim in phone, went to EE/join online, followed steps and now greeted with “were unable to retrieve your account details right now”. Should I just give up before I’ve ever started? It’s already becoming stressful. 🙄

• 
  Gav McElroy (@GavMcElroy) reported 53 minutes ago from Washington, England

  @DTrucker81 @bt_uk @SkyUK @VodafoneUK @EE Yeah I used to be to we have all our mobiles with them too but the issue is the same as all the other providers use the bt line none of them can connect us

• 
  John Lavender - #Speedowarrior (@finswimmerjohn1) reported 55 minutes ago from Whickham, England

  @EE are you trying to Appeal to a younger customer base with your latest (ad nauseum) advertising campaign? If you are, then using the senile geriatric Actor that is Kevin Bacon isn't gonna help. Also, try using someone British...

• 
  Sarah Ilott (@sri5308) reported 56 minutes ago from Morpeth, England

  @EE Hi, I received help for one of my accounts yesterday but I need help with my main account today. Is that ok? I didn’t just want to DM incase it confuses the situation.

EE Issues Reports

Latest outage, problems and issue reports in social media:

• 
  3LandObserver ☦️ (@3LandObserver) reported 5 minutes ago

  @EE @geynosha And yet you *don't* understand, because your "solution" is for him to get an unnecessary UK number just to use your stupid Wi-Fi at this stupid hotel.

• 
  𝐊𝐞𝐯𝐢𝐧 🏴󠁧󠁢󠁥󠁮󠁧󠁿 (@KC_SW6_) reported 10 minutes ago

  @EE @EEBroadbandUK is your WiFi down because since I’ve joined I’ve not been impressed and it always seems to not work in certain rooms even with a WiFi extender

• 
  Shaun Adams (@shaundadams) reported 12 minutes ago

  @EE This ain’t going to work. I’ve tried that number and end up in an automated queue. I provided my contact details to allow EE to contact me. Instead I am doing the chasing over an issue I have shown is not what is claimed. I look forward to hearing from you, please!

• 
  JaxRalph1992 (@JaxRalph1992) reported 17 minutes ago

  @ThreeUK I renewed my contract for a one year last year with you guys. Turn off a couple of months maybe realise I cannot wait to leave in September. And jump to @EE . I’ve been with 3uk since 2012 since you joined Vodafone, my signal and 5G have been terrible

• 
  W. Clifton (@wclifton968) reported 18 minutes ago

  @AlanHeycock @SomeUKTeslaGuy @EE 1p Mobile is ran by Utility Warehouse, a Mutli-Level Marketing company, which is great if you want to support a business less trustworthy than BT/EE.

• 
  Dan B (@doomlooped) reported 30 minutes ago

  @1pMobile @EE Hi. I've had zero network or mobile coverage over the past 3 days indoors. Previously had low 5G coverage for voice and calls.. Please can you investigate? BS20 0.

• 
  John (@j199024) reported 30 minutes ago

  @EE Just out of curiousty as there been an outage of broadband on your end as there is no Internet coming through our router and it's also effecting the TV.

• 
  Linda Rogers (@tankie76) reported 31 minutes ago

  @ad_moran4 @EE @O2 Please look at which provider offers the best coverage, I moved from o2 as their coverage was so poor. EE is much better! I’m now sim only and pay £30 a month with EE for unlimited data, calls and texts etc.

• 
  deepR777 (@deep_r01) reported 32 minutes ago

  @EE How can I cancel my contract before 2 years? I thought EE would be better than 3..but I have problems with phone as well as 4g WiFi 😕🙄😞

• 
  DML (@DMLYONDER) reported 32 minutes ago

  @EE you fixed it and withing serval hours its down again EE are a disgrace I want my contract termianted for breach of contract people please dont sign up to EE they lie to you and blame people and just want your money for a **** service