EE Outage in Ponteland, Northumberland, England

@EE credit where its due. Great customer service this morning. I have been a customer for a lot of years and it's nice to get some loyalty in return. #ee #phonecontract

Anybody in rural Northumberland on @VodafoneUK? I’m looking at upgrades, on @EE at present and their offerings are terrible in comparison to changing to Vodafone.

@EE apparently you've been trying to contact me regarding a complaint. I can't find an email from you. If I DM the complaint reference, are you able to tell me what's happening?

@EE any chance of a response to the DM I sent please? Vulnerable customer here asking many times for help.

I don’t understand how @EE can say I have excellent signal on their app when I currently have 0 bars in my house and missed a important phone call because I have no signal 😡I’ve never known a network like it

@EE having problems setting up bt sport which is included as my add on? Spent 25 mins on hold yesterday and now up to 25mins today 🤯

@Sunny93x @MartinPDean @EE I've been told by customer services it may be back tomorrow

@dianne_gibb @EE @eppsy75 Yeah I'm the same. Been like this most of the day. Awful.

@EE unable to get through to tech support on phone, or to any department Says the office is closed....

Ehhh, I have no Internet connection but twitter still works. Nothing else. @EE down?

@EE hi I'm having trouble upgrading from the App. I follow the link but I get this message (pic attached). When I log on direct from website it doesn't give me the option to upgrade the line I want ( the others on my account are all visible). Help!

@EE cancel my contract as I type this robbing cun*s

Anyone having trouble with @EE when making phone calls ?

@EE Customer service equally as poor. Dialogue started only to be waiting 30mins between replies

@EE worst network provider in this postcode area ever! False advertising

@VodafoneUK I've just switched to you and am disappointed to find out that you have no network coverage in Tyne & Wear @My_Metro tunnels. With @EE I got 4G suitable for video calls and uninterrupted Teams meetings from home to work. Now I can't even get 2G. When will you upgrade?

@EE is there a problem with they billing system as I can't pay my bill online??

@EE I got a message saying you're going to be doing work and it may interfere with my mobile. I've enabled WiFi calling however I'm still concerned. I'm classed as vulnerable and my landline also isn't working. If your network fully goes down I can't contact emergency services.

@EE In case I have problems taking out the SIM card etc again, are your shops open?

@EE Been having the internet cut out entirely every few minutes since early yesterday evening, is there an outage in the area due to weather or anything that could explain it?

@EE morning, is there an issue with broadband in KT8 postal area? My router is normally always on but seems to be down this morning. Thank you

@Spluad @EE Cuz ee internet sucks ***

@Spluad @EE Cuz we internet sucks ***

@EE uk take a leaf out of @YouTube books. Great customer service, I'm also late today paying them for my continued premium service. Did they cut me off... No, let my videos run another day and shortly will get another month's payment. You @EE gonna make it my mission to cancel

@EE when choosing my broadband I never considered needing to land a plane! #broadband #Advertising

@EE There's no damage at all to the phone

@EE My flip broke after 5 months of used just shuts down when you fold it ok half, kind of defeats the point

.@EE is really out here taking a double payment, making me contact multiple times until it’s sorted, wait ages for it to be refunded, then having the audacity to now say my bill was never paid because it was refunded. 🙃

@EE how can we find why the signal in our area has gone so bad? Over the last week it’s gone from great to virtually no signal at all??

@EE @eecustomerdesk want to pass on my praise to the good staff in the ee store in woolwich today friendly polite and most helpful top notch 100% customer service give these guys/girls a payrise