EE Outage Report in Ponteland, Northumberland, England
Some problems detected
Users are reporting problems related to: internet, phone and wi-fi.
EE (Everything Everywhere) offers mobile phone, mobile internet, home broadband internet and home phone service.
Full Outage Map
E-mailProblems in the last 24 hours in Ponteland, England
The chart below shows the number of EE reports we have received in the last 24 hours from users in Ponteland and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
March 10: Problems at EE
EE is having issues since 12:20 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by EE users through our website.
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Internet (43%)
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Phone (29%)
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Wi-fi (12%)
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Total Blackout (11%)
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E-mail (3%)
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TV (2%)
Live Outage Map Near Ponteland, Northumberland, England
The most recent EE outage reports came from the following cities: Prudhoe, Newcastle upon Tyne, Ashington, North Shields, Gateshead, Cramlington, Jarrow and Bedlington.
| City | Problem Type | Report Time |
|---|---|---|
 Prudhoe |
Phone | |
| Newcastle upon Tyne |
Internet | |
| Newcastle upon Tyne |
Total Blackout | |
| Newcastle upon Tyne |
Internet | |
| Newcastle upon Tyne |
Internet | |
| Ashington |
TV |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
EE Issues Reports Near Ponteland, England
Latest outage, problems and issue reports in Ponteland and nearby locations:
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Robby #StayHome #SaveLives
(@RobbyRSSRobot) reported
from
Newcastle upon Tyne, England
@EE In case I have problems taking out the SIM card etc again, are your shops open?
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shaun smith
(@tempersmith) reported
from
Gateshead, England
@EE cancel my contract as I type this robbing cun*s
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Luke Madden
(@ifellintoawell) reported
from
Whitley Bay, England
@EE Been having the internet cut out entirely every few minutes since early yesterday evening, is there an outage in the area due to weather or anything that could explain it?
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Alan Hewitt
(@alanhewittphoto) reported
from
Ashington, England
Anybody in rural Northumberland on @VodafoneUK? I’m looking at upgrades, on @EE at present and their offerings are terrible in comparison to changing to Vodafone.
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Laura Ashley Anderson (Farrow)
(@laurafarrow91) reported
from
Whitley Bay, England
I don’t understand how @EE can say I have excellent signal on their app when I currently have 0 bars in my house and missed a important phone call because I have no signal 😡I’ve never known a network like it
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Jac Wilson
(@jacwiljam) reported
from
Whitley Bay, England
Anyone having trouble with @EE when making phone calls ?
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jamie shield
(@jshield1988) reported
from
Whitley Bay, England
@EE unable to get through to tech support on phone, or to any department Says the office is closed....
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David Paterson
(@onet18975) reported
from
Morpeth, England
@EE worst network provider in this postcode area ever! False advertising
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Matt
(@matt3lee) reported
from
Hebburn, England
@EE having problems setting up bt sport which is included as my add on? Spent 25 mins on hold yesterday and now up to 25mins today 🤯
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Paul Rackstraw
(@rackysafc) reported
from
Washington, England
@EE hi I'm having trouble upgrading from the App. I follow the link but I get this message (pic attached). When I log on direct from website it doesn't give me the option to upgrade the line I want ( the others on my account are all visible). Help!
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Steph.
(@stephwales_) reported
from
Gateshead, England
Ehhh, I have no Internet connection but twitter still works. Nothing else. @EE down?
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Robby #StayHome #SaveLives
(@RobbyRSSRobot) reported
from
Newcastle upon Tyne, England
@Sunny93x @MartinPDean @EE I've been told by customer services it may be back tomorrow
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Robby #StayHome #SaveLives
(@RobbyRSSRobot) reported
from
Newcastle upon Tyne, England
@EE I got a message saying you're going to be doing work and it may interfere with my mobile. I've enabled WiFi calling however I'm still concerned. I'm classed as vulnerable and my landline also isn't working. If your network fully goes down I can't contact emergency services.
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Ben Bias
(@zombiefiend616) reported
from
Newburn, England
@EE is there a problem with they billing system as I can't pay my bill online??
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Robby #StayHome #SaveLives
(@RobbyRSSRobot) reported
from
Newcastle upon Tyne, England
@EE apparently you've been trying to contact me regarding a complaint. I can't find an email from you. If I DM the complaint reference, are you able to tell me what's happening?
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David Paterson
(@onet18975) reported
from
Morpeth, England
@EE Customer service equally as poor. Dialogue started only to be waiting 30mins between replies
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Robby #StayHome #SaveLives
(@RobbyRSSRobot) reported
from
Newcastle upon Tyne, England
@dianne_gibb @EE @eppsy75 Yeah I'm the same. Been like this most of the day. Awful.
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Geoff Wade
(@GeoffWadeSwim) reported
from
Longbenton, England
@VodafoneUK I've just switched to you and am disappointed to find out that you have no network coverage in Tyne & Wear @My_Metro tunnels. With @EE I got 4G suitable for video calls and uninterrupted Teams meetings from home to work. Now I can't even get 2G. When will you upgrade?
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Tracy 💙
(@Sadiesmam) reported
from
Ashington, England
@EE credit where its due. Great customer service this morning. I have been a customer for a lot of years and it's nice to get some loyalty in return. #ee #phonecontract
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Robby #StayHome #SaveLives
(@RobbyRSSRobot) reported
from
Newcastle upon Tyne, England
@EE any chance of a response to the DM I sent please? Vulnerable customer here asking many times for help.
EE Issues Reports
Latest outage, problems and issue reports in social media:
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🏴 Alan Martin 🏴
(@alanwm1986) reported
@ShannonVallor @EE No but I've found if you go to setting connections and mobile network and drop the network mode to 2g you get better signal but lose your internet Just worked for another friend of mine who doesn't live close. if your home and using WiFi maybe a compromise.. just not gd outside
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Emily Sargeant
(@ESargeantDesign) reported
@EE any update on the service in the NG31 7 area. 2nd day in a row of having no service.
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Colin Greene 💙🇺🇦
(@ColinGreene3) reported
@EE @glastonbury It's always dangerous to claim your the best, the fastest, The most expensive? Network? If you are unsatisfied vote with your feet, look at the wider picture, compare reviews #ispreview.co.uk There's an ISP to suit every user: price sensitive, low usage, big data, coverage?
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Sue Camp
(@busysuzi283) reported
@EE You have sent me the WRONG PHONE. I had a Samsung Galaxy smartphone S10 5G. I was due an upgrade after 2 years and told I would receive a Samsung Galaxy Ultra 22 with pen. All I've received is a tiny little S22 which is very slow. Please replace immediately.
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Monkey *****
(@monkeyskank) reported
@EE fair play, nice to see how you helped the people @glastonbury for a week. I still haven’t got a mobile signal in my house. Only been 3 years !!!
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Abi Andrew's
(@anandrews83) reported
@EE Spent ages trying to get through to your call centre yesterday and again today. Now I've missed out on the offers that were available. If only ur "chat" handler had wanted to help and wasn't so rude. Really disappointed
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Ian Gallagher
(@IanGallagher5) reported
@EE @glastonbury Can you let us know the carbon emissions from the installation, operation and decommission of the temporary network?
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georgia
(@georgiabeech94) reported
@EE @glastonbury Worst year for signal at glasto ever
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Raduggs. car logistics 🇺🇦 🇬🇧
(@simplthebest2) reported
@EE The pixal cameras are crap. Overheat Freeze. Don't t keep A charge.
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Rhodri Morgan
(@MorganRhodr1) reported
@EE fair play, your call back service is an absolute joke!!! I tried to call you at 1pm & was asked to leave details for call back, give my details & reason for calling at 1.47pm & still waiting for call to confirm why you continue to overcharge me for 6th month in row #shambles