EE Outage Report in Ponteland, Northumberland, England

Problems in the last 24 hours in Ponteland, England

The chart below shows the number of EE reports we have received in the last 24 hours from users in Ponteland, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by EE users through our website.

• Internet (43%)
• Phone (29%)
• Total Blackout (12%)
• Wi-fi (11%)
• E-mail (3%)
• TV (2%)

Live Outage Map Near Ponteland, England

The most recent EE outage reports came from the following cities: Newcastle upon Tyne, Cramlington, Prudhoe, Ashington, North Shields, Gateshead, and Jarrow.

City	Problem Type	Report Time
Newcastle upon Tyne	Phone	16 days ago
Cramlington	Phone	21 days ago
Prudhoe	Phone	26 days ago
Newcastle upon Tyne	Internet	1 month ago
Newcastle upon Tyne	Total Blackout	1 month ago
Newcastle upon Tyne	Internet	1 month ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

EE Issues Reports Near Ponteland, England

Latest outage, problems and issue reports in Ponteland and nearby locations:

• 
  jamie shield (@jshield1988) reported 11 seconds ago from Whitley Bay, England

  @EE unable to get through to tech support on phone, or to any department Says the office is closed....

• 
  Tracy 💙 (@Sadiesmam) reported 31 seconds ago from Ashington, England

  @EE credit where its due. Great customer service this morning. I have been a customer for a lot of years and it's nice to get some loyalty in return. #ee #phonecontract

• 
  Robby #StayHome #SaveLives (@RobbyRSSRobot) reported 11 minutes ago from Newcastle upon Tyne, England

  @Sunny93x @MartinPDean @EE I've been told by customer services it may be back tomorrow

• 
  Robby #StayHome #SaveLives (@RobbyRSSRobot) reported 12 minutes ago from Newcastle upon Tyne, England

  @dianne_gibb @EE @eppsy75 Yeah I'm the same. Been like this most of the day. Awful.

• 
  Gareth Miller 🇺🇦 (@geemiller71) reported 13 minutes ago from Washington, England

  @ee no signal on 5g in @IcelandFoods wife 4g on @virginmedia full signal.

• 
  Jane M 🌈 - Slimming World Benton (@janeymed) reported 20 minutes ago from Longbenton, England

  @EE Wifi Calling still not working.

• 
  Sue Metcalf. 🌈🌈🌈🌈 (@suemetty) reported 23 minutes ago from Gateshead, England

  @EE my signal been off most of the afternoon, any idea when it will be fixed?

• 
  John Lavender - #Speedowarrior (@finswimmerjohn1) reported 25 minutes ago from Whickham, England

  @EE are you trying to Appeal to a younger customer base with your latest (ad nauseum) advertising campaign? If you are, then using the senile geriatric Actor that is Kevin Bacon isn't gonna help. Also, try using someone British...

• 
  Stephen Hully (@HullyStephen) reported 27 minutes ago from Whitley Bay, England

  @EE Pity the signal is terrible

• 
  Paul Rackstraw (@rackysafc) reported 29 minutes ago from Washington, England

  @EE hi I'm having trouble upgrading from the App. I follow the link but I get this message (pic attached). When I log on direct from website it doesn't give me the option to upgrade the line I want ( the others on my account are all visible). Help!

• 
  Bethany Henderson (@BCHenderson_xo) reported 30 minutes ago from Hazlerigg, England

  @EE any idea when the network will be back up and running properly? I seen on the app there is a few issues. Im waiting on an important call and they won’t be able to get through

• 
  Alan Hewitt (@alanhewittphoto) reported 33 minutes ago from Ashington, England

  Anybody in rural Northumberland on @VodafoneUK? I’m looking at upgrades, on @EE at present and their offerings are terrible in comparison to changing to Vodafone.

• 
  Bethany Henderson (@BCHenderson_xo) reported 40 minutes ago from Hazlerigg, England

  @EE been trying to dm you regarding an issue but have had no reply yet

• 
  Robby #StayHome #SaveLives (@RobbyRSSRobot) reported 41 minutes ago from Newcastle upon Tyne, England

  @EE any chance of a response to the DM I sent please? Vulnerable customer here asking many times for help.

• 
  Jac Wilson (@jacwiljam) reported 43 minutes ago from Whitley Bay, England

  Anyone having trouble with @EE when making phone calls ?

• 
  Steph. (@stephwales_) reported 47 minutes ago from Gateshead, England

  Ehhh, I have no Internet connection but twitter still works. Nothing else. @EE down?

• 
  Matt (@matt3lee) reported 54 minutes ago from Hebburn, England

  @EE having problems setting up bt sport which is included as my add on? Spent 25 mins on hold yesterday and now up to 25mins today 🤯

• 
  Laura Ashley Anderson (Farrow) (@laurafarrow91) reported 56 minutes ago from Whitley Bay, England

  I don’t understand how @EE can say I have excellent signal on their app when I currently have 0 bars in my house and missed a important phone call because I have no signal 😡I’ve never known a network like it

• 
  shaun smith (@tempersmith) reported 59 minutes ago from Gateshead, England

  @EE cancel my contract as I type this robbing cun*s

• 
  Robby #StayHome #SaveLives (@RobbyRSSRobot) reported 60 minutes ago from Newcastle upon Tyne, England

  @EE apparently you've been trying to contact me regarding a complaint. I can't find an email from you. If I DM the complaint reference, are you able to tell me what's happening?

EE Issues Reports

Latest outage, problems and issue reports in social media:

• 
  musicalgoose (@Musicalgoose71) reported 3 minutes ago

  @EE online upgrading service currently down, any idea when this be up an running again

• 
  jamieg2410 * 🏆🏆🏆🏆🏆🏆 (@Jamieg2410) reported 6 minutes ago

  @fogster31 @EE Hello Dave did EE ever resolve the issue for you? I have been having alsorts of issues at the LA5 postcode

• 
  Vanja (@vanjapt) reported 12 minutes ago

  Hey @EE I bought a 500MB 7 day Data add on and got only 250MB on my PAYG account. I have a screenshot confirming my purchase. Spent 30mins with support just to get a refund, but still unable to buy the advertised 500MB pack. Not alone. That's a 100% scam.

• 
  Romel Pagunsan (@StarZan_CheetaE) reported 13 minutes ago

  @EE No wifi BN5 9DQ any problems in this area reply asap

• 
  ChrisHampele (@ChrisHampele) reported 17 minutes ago

  @EE IT's now 4hrs since I DM'd you for support to use my brand new sim and still nothing back. Starting to regret this decision 1/2 a day - really?

• 
  Beetle_juice (@O4NIA_Liv) reported 19 minutes ago

  @EE I wish to move my network from Vodafone to you, how can you help me ? Your customer service is inaccessible to a non-customer like me. Have my PAC ready...

• 
  ChrisHampele (@ChrisHampele) reported 21 minutes ago

  @EE thanks Neil but i've spent ages on the phone instead :-( Waiting more than 6.5 hrs for a response isn't "support" as I know it I'm afraid. Thanks anway.

• 
  Dr. Nik (@DrNik28) reported 22 minutes ago

  @EE Is there any way I can reach a human please? I’m an ex-customer and want to discuss my former account. However you phone systems won’t let me through to a human without a valid current EE number (which I don’t have) and your chat system is a bit of a pain…thanks!

• 
  peterson cater (@peterson_cater) reported 22 minutes ago

  @okbailli @TreezyMaNeezy @EE I can help kindly inbox

• 
  bailli ~ (@okbailli) reported 23 minutes ago

  @TreezyMaNeezy @EE I need help with an essay for school, can pay !!