EE outages and service status in Ponteland, England

Problems in the last 24 hours in Ponteland, England

The chart below shows the number of EE reports we have received in the last 24 hours from users in Ponteland, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Ponteland, England

The most recent EE outage reports came from the following cities: Cramlington, Wallsend, Hebburn, Jarrow, North Shields, Gateshead, and Newcastle upon Tyne.

City	Problem Type	Report Time
Cramlington	Internet	22 hours ago
Wallsend	Internet	13 days ago
Hebburn	Internet	14 days ago
Jarrow	Phone	23 days ago
North Shields	Phone	1 month ago

Nearby cities with recent reports

Community Discussion

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EE Issues Reports Near Ponteland, England

Latest outage, problems and issue reports in Ponteland and nearby locations:

• 
  Ben Bias (@zombiefiend616) reported 12 seconds ago from Newburn, England

  @EE is there a problem with they billing system as I can't pay my bill online??

• 
  🖤🤍ColetteHindmarch🤍🖤 (@XxXColette77XxX) reported 18 seconds ago from Gateshead, England

  Upgraded phone yesterday with @ee as current phone completely broken. Was told could get phone delivered today by #dpd. Spoke to ee at 13:15 to be told it wasn’t in stock (delay in stock levels being updated on systems) but was now in stock & had been picked up by dpd…

• 
  Aely McKeon (@AelyMcKeon) reported 2 minutes ago from Whitley Bay, England

  @EE I have had no phone signal for the last 3 days. It seems to go off around 8am and comes back at 9pm. Very frustrating and also dangerous. I am a childminder and need to be able to make and receive calls

• 
  Paul Rackstraw (@rackysafc) reported 3 minutes ago from Washington, England

  @EE hi I'm having trouble upgrading from the App. I follow the link but I get this message (pic attached). When I log on direct from website it doesn't give me the option to upgrade the line I want ( the others on my account are all visible). Help!

• 
  Tracy 💙 (@Sadiesmam) reported 9 minutes ago from Ashington, England

  @EE credit where its due. Great customer service this morning. I have been a customer for a lot of years and it's nice to get some loyalty in return. #ee #phonecontract

• 
  ManicCollie (@maniccollie) reported 10 minutes ago from Cramlington, England

  @EE Yes tried all that. I tried to phone EE and there was a recorded message saying that they were aware there was a problem

• 
  John Lavender - #Speedowarrior (@finswimmerjohn1) reported 15 minutes ago from Whickham, England

  @EE are you trying to Appeal to a younger customer base with your latest (ad nauseum) advertising campaign? If you are, then using the senile geriatric Actor that is Kevin Bacon isn't gonna help. Also, try using someone British...

• 
  Robby #StayHome #SaveLives (@RobbyRSSRobot) reported 15 minutes ago from Newcastle upon Tyne, England

  @EE In case I have problems taking out the SIM card etc again, are your shops open?

• 
  Jane M 🌈 - Slimming World Benton (@janeymed) reported 17 minutes ago from Longbenton, England

  @EE Wifi Calling still not working.

• 
  Michael Wilkinson (@mikee3711) reported 22 minutes ago from Ashington, England

  Very disappointed with @EE Ashington branch. My dads @SamsungMobile still has a fault turning off randomly despite 2 ‘repairs’. Told by @EE phone would now need to be replaced BUT my dad needs to take it to Newcastle @SamsungMobile store HIMSELF for support. Appalling service @EE

• 
  Raj (@engg_rky) reported 24 minutes ago from Newcastle upon Tyne, England

  I’m planning to #leave @EE network as they are NOT providing few free international minutes. They have 20£ 500 min and 10£ 1000 min (math is wrong) I need at least 300 min free per month, I am having 24£ plan. @lebara @LycamobileUK has unlimited min in 15£ with 8GB data

• 
  Liam (@L17aamLiam) reported 26 minutes ago from Gateshead, England

  @EE Yes this morning. You were still a very long way from @skytv. It seems that customer loyalty isn’t worth as much as a new customer is. All 3 lines will be moving to sky.

• 
  Idh46 (@idh46) reported 28 minutes ago from Wallsend, England

  @EE big thank u 4.a new replacement phone foc due to camera fault that @samsung would not repairs due to tiny mark. On screen thank u again for all.your help in this matter

• 
  Char (@AbitofCharlieb) reported 29 minutes ago from Gateshead, England

  @EE My 4G has been super slow recently. And our EE WIFI is broken (a second time) due to be fixed in the morning. Not ideal having awful 4G and broken WiFi. As well as this I’ve used loads of data due to broken WiFi :/ can you reimburse?

• 
  Alan Hewitt (@alanhewittphoto) reported 33 minutes ago from Ashington, England

  Anybody in rural Northumberland on @VodafoneUK? I’m looking at upgrades, on @EE at present and their offerings are terrible in comparison to changing to Vodafone.

• 
  Robby #StayHome #SaveLives (@RobbyRSSRobot) reported 37 minutes ago from Newcastle upon Tyne, England

  @EE any chance of a response to the DM I sent please? Vulnerable customer here asking many times for help.

• 
  mathew brannigan (@mattybrannigan) reported 39 minutes ago from Newcastle upon Tyne, England

  Can’t watch the football again cause of @EE man, worst provider going

• 
  steve (@stevew_pfc) reported 47 minutes ago from Cramlington, England

  @EE speaking to Amber Foster & Jade Muir. They have no idea of customer service and just insist on making the situation worse. #Poor Try and employ people who can do the job!!!! 75 mins and no further forward to

• 
  Stephen Hully (@HullyStephen) reported 49 minutes ago from Whitley Bay, England

  @EE Hi yeah it's ne290rt, my address is 9 glendale Grove, North shields, honestly it's been going on for nearly a year, signal is shocking around our area, I have rang up a few times. Was even told I was not in a contract so I could get another provider, found that comment so wrong

• 
  Josh Stephenson (@jstep__) reported 59 minutes ago from Birtley, England

  @EE Would I be able to ask what is happening with the signal tower in Birtley (Gateshead in Newcastle). Most people have 1 or no signal in my area.

EE Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Tabs (@tabadash) reported 6 minutes ago

  @EE Ok thank you. Unfortunately I'm unable to do that. Is there no way to get to customer services through a text-based channel instead?

• 
  Ryan Messer (@RyanMesser23) reported 9 minutes ago

  @EE I’m unable to update my address it just says “We can’t show your address here right now Please come back later when we’ve fixed things” Is there a known issue??

• 
  Nate Martin (@natestategames) reported 12 minutes ago

  @EE appalling service from EE following a request for a home move for broadband. Acknowledged call made on 29th June. But apparently the move wasn’t confirmed?! Who calls and gives two addresses and a move date for it not to be booked? Now been told 12th aug!

• 
  Alan Roberts (@AlanRob68902430) reported 13 minutes ago

  @virginmedia @RA0307J your scammers everyone has seen how you operate and where find for those practises how many peoples credit file did you irrevocable damage for late payment of a phone bill?, I've been a virgin media customer since its inception as " Blue yonder" I have just terminated my contract and put here in text " come collect your router" I'm disabled and won't be going anywhere to post it back to you take this as LEGAL NOTICE of the same, now I've moved fully to @EE unlimited tarrif and using my s26 ultra as my hotspot currently have a film on TV and using my tablet via said hotspot, virgin scammers are finished.

• 
  Brian Jackson (@GhostBrianNY) reported 15 minutes ago

  @EE I need help cancel my game pass ultimate

• 
  Declan McGuinness (@DeclanMcGuinne3) reported 20 minutes ago

  @DerekAllan61 @EE Hi Derek try Mozillion they piggyback on EE just don’t have 5G Stand alone (5G+) but isn’t the end of the world, I ordered a iPhone through them and the service has been top notch 👍🏻

• 
  AcharyaViren (@AcharyaShahV) reported 20 minutes ago

  BT & EE @EE @bt_uk hello WiFi and mobile both have a same problem low connection sometime no connection need help.

• 
  @thedrmike.bsky.social (@The_Dr_Mike) reported 20 minutes ago

  **** you @ee that's best part of an hour I've wasted trying to view my bills, look at upgrade options - phone & broadband but you website is so shite at loading pages, or not as is the case I'm now exploring other providers options - poor customer service extends to your website

• 
  Stu (@Teddybear55150) reported 23 minutes ago

  @EE Can’t be that concerned or you wouldn’t have a 45min wait time to speak to someone or just get fobbed off with a cheap AI bot that just repeats the same questions. Very poor

• 
  Lucinda Brown.XRP (@cindyb1953) reported 24 minutes ago

  @Aaron96simpson_ @EE I’m actually thinking about going with Starlink, my contract with EE is up in September, I’m paying nearly £39 pm for a service that is pitifully slow. But the real kicker? They are offering new customers £24.99 pm. 🤨