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EE

EE Outage Report in Ponteland, Northumberland, England

Why is my EE service not working?

Problems detected

Users are reporting problems related to: internet, phone and total blackout.

EE (Everything Everywhere) offers mobile phone, mobile internet, home broadband internet and home phone service.

Full Outage Map

Problems in the last 24 hours in Ponteland, England

The chart below shows the number of EE reports we have received in the last 24 hours from users in Ponteland, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

April 6: Problems at EE

EE is having issues since 09:00 AM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by EE users through our website.

  • 43% Internet (43%)
  • 29% Phone (29%)
  • 12% Total Blackout (12%)
  • 11% Wi-fi (11%)
  • 3% E-mail (3%)
  • 2% TV (2%)

Live Outage Map Near Ponteland, England

The most recent EE outage reports came from the following cities: Newcastle upon Tyne, Cramlington, Prudhoe, Ashington, North Shields, and Gateshead.

CityProblem TypeReport Time
Newcastle upon Tyne Phone 17 days ago
Cramlington Phone 22 days ago
Prudhoe Phone 28 days ago
Newcastle upon Tyne Internet 1 month ago
Newcastle upon Tyne Total Blackout 1 month ago
Newcastle upon Tyne Internet 1 month ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

EE Issues Reports Near Ponteland, England

Latest outage, problems and issue reports in Ponteland and nearby locations:

  • alanhewittphoto
    Alan Hewitt (@alanhewittphoto) reported from Ashington, England

    Anybody in rural Northumberland on @VodafoneUK? I’m looking at upgrades, on @EE at present and their offerings are terrible in comparison to changing to Vodafone.

  • onet18975
    David Paterson (@onet18975) reported from Morpeth, England

    @EE worst network provider in this postcode area ever! False advertising

  • RobbyRSSRobot
    Robby #StayHome #SaveLives (@RobbyRSSRobot) reported from Newcastle upon Tyne, England

    @dianne_gibb @EE @eppsy75 Yeah I'm the same. Been like this most of the day. Awful.

  • jacwiljam
    Jac Wilson (@jacwiljam) reported from Whitley Bay, England

    Anyone having trouble with @EE when making phone calls ?

  • GeoffWadeSwim
    Geoff Wade (@GeoffWadeSwim) reported from Longbenton, England

    @VodafoneUK I've just switched to you and am disappointed to find out that you have no network coverage in Tyne & Wear @My_Metro tunnels. With @EE I got 4G suitable for video calls and uninterrupted Teams meetings from home to work. Now I can't even get 2G. When will you upgrade?

  • matt3lee
    Matt (@matt3lee) reported from Hebburn, England

    @EE having problems setting up bt sport which is included as my add on? Spent 25 mins on hold yesterday and now up to 25mins today 🤯

  • laurafarrow91
    Laura Ashley Anderson (Farrow) (@laurafarrow91) reported from Whitley Bay, England

    I don’t understand how @EE can say I have excellent signal on their app when I currently have 0 bars in my house and missed a important phone call because I have no signal 😡I’ve never known a network like it

  • tempersmith
    shaun smith (@tempersmith) reported from Gateshead, England

    @EE cancel my contract as I type this robbing cun*s

  • onet18975
    David Paterson (@onet18975) reported from Morpeth, England

    @EE Customer service equally as poor. Dialogue started only to be waiting 30mins between replies

  • RobbyRSSRobot
    Robby #StayHome #SaveLives (@RobbyRSSRobot) reported from Newcastle upon Tyne, England

    @EE apparently you've been trying to contact me regarding a complaint. I can't find an email from you. If I DM the complaint reference, are you able to tell me what's happening?

  • Sadiesmam
    Tracy 💙 (@Sadiesmam) reported from Ashington, England

    @EE credit where its due. Great customer service this morning. I have been a customer for a lot of years and it's nice to get some loyalty in return. #ee #phonecontract

  • stephwales_
    Steph. (@stephwales_) reported from Gateshead, England

    Ehhh, I have no Internet connection but twitter still works. Nothing else. @EE down?

  • BCHenderson_xo
    Bethany Henderson (@BCHenderson_xo) reported from Hazlerigg, England

    @EE any idea when the network will be back up and running properly? I seen on the app there is a few issues. Im waiting on an important call and they won’t be able to get through

  • RobbyRSSRobot
    Robby #StayHome #SaveLives (@RobbyRSSRobot) reported from Newcastle upon Tyne, England

    @Sunny93x @MartinPDean @EE I've been told by customer services it may be back tomorrow

  • rackysafc
    Paul Rackstraw (@rackysafc) reported from Washington, England

    @EE hi I'm having trouble upgrading from the App. I follow the link but I get this message (pic attached). When I log on direct from website it doesn't give me the option to upgrade the line I want ( the others on my account are all visible). Help!

  • BCHenderson_xo
    Bethany Henderson (@BCHenderson_xo) reported from Hazlerigg, England

    @EE been trying to dm you regarding an issue but have had no reply yet

  • geemiller71
    Gareth Miller 🇺🇦 (@geemiller71) reported from Washington, England

    @ee no signal on 5g in @IcelandFoods wife 4g on @virginmedia full signal.

  • RobbyRSSRobot
    Robby #StayHome #SaveLives (@RobbyRSSRobot) reported from Newcastle upon Tyne, England

    @EE any chance of a response to the DM I sent please? Vulnerable customer here asking many times for help.

  • suemetty
    Sue Metcalf. 🌈🌈🌈🌈 (@suemetty) reported from Gateshead, England

    @EE my signal been off most of the afternoon, any idea when it will be fixed?

  • jshield1988
    jamie shield (@jshield1988) reported from Whitley Bay, England

    @EE unable to get through to tech support on phone, or to any department Says the office is closed....

EE Issues Reports

Latest outage, problems and issue reports in social media:

  • KeithCP2
    Keith Pates (@KeithCP2) reported

    @EE IF NOT DEALT WITH AN EMAIL TO CUSTOMER SERVICES WILL BE SENT AND TOLD ABOUT HOW FOR LAST NIGHT AND TODAY I HAVE BEEN SENT FROM 1 PERSON TO ANOTHER AND STILL CAN'T GET A TOP UP FOR RENEWAL OF MY PACK BECAUSE STAFF ARE BONE IDLE TODAY

  • MrsBongers
    Fran Bilton (@MrsBongers) reported

    @EE don’t understand how you can send me a new PAYG Sim and when it doesn’t connect to your network you tell me you can’t find any information about it!

  • isabelaimee
    isabel aimee (@isabelaimee) reported

    Ok @EE shockingly bad Internet this month, which keeps getting worse

  • WriterStephy
    Stephy aboard River Phantom (@WriterStephy) reported

    @thepipkins @NarrowboatTales @EE We are ‘unlimited’ on EE - husband works all day on his laptop, we both stream TV, 2 phones use it, films etc and I game online. Never come close to using 600GB.

  • KiMcLikem
    Stephen Murphy (@KiMcLikem) reported

    @EE so I’ve been getting texts since the 15th of June all up to/including today saying there’s an issue in my area that you’re working on, so my service has been poor/shocking since then, yet my bill is still full price. Why is this?! I shouldn’t have to call to sort this. Awful

  • VLTHUB
    vanlifetravelhub (@VLTHUB) reported

    Ordered a new iphone 13 pro Max with @EE, first phone was overheating, second phone both seals were broken on arrival and third had been blacklisted prior to receiving so couldn’t get a signal. I’m being told by the escalations team that this is normal? Am I mad? New means new?🤯

  • _maria_nagy_
    _maria_nagy_ (@_maria_nagy_) reported

    @EE No, the service is still shocking and it keeps cutting out. WiFi calling is not really an option when you’re out and about…

  • KeithCP2
    Keith Pates (@KeithCP2) reported

    @EE I ALREADY SAID THE PHONE WAS NOT WORKING SO AFTER THE SH** TODAY CUSTOMER SERVICE IS 00000000000000000000000000000000000 KEITH

  • EnercorpWayne
    Bruce Wayne (@EnercorpWayne) reported

    @CarlBoylin @EE I agree that this is man bashing. It’s up there with the Gillette advert telling men not to be rapists. I’d have no problem if they aimed it directly at the bigots but it’s defo not a man issue.

  • AnthonyRishton
    Anthony Rishton (@AnthonyRishton) reported

    Hi @EE since I put my SIM into a new unlocked phone I don't get as many signal bars as I used too. Is there a reason, something in settings I need to do? I do get signal but not as strong or none at all in places I used to have signal. Sometimes can't join WiFi zones too