EE outages and service status in Ponteland, England

Problems in the last 24 hours in Ponteland, England

The chart below shows the number of EE reports we have received in the last 24 hours from users in Ponteland, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Ponteland, England

The most recent EE outage reports came from the following cities: North Shields, Gateshead, Newcastle upon Tyne, and Blaydon-on-Tyne.

City	Problem Type	Report Time
North Shields	Phone	7 days ago
Gateshead	Internet	22 days ago
Newcastle upon Tyne	Internet	24 days ago
North Shields	Phone	28 days ago

Nearby cities with recent reports

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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EE Issues Reports Near Ponteland, England

Latest outage, problems and issue reports in Ponteland and nearby locations:

• 
  David Paterson (@onet18975) reported 7 minutes ago from Morpeth, England

  @EE Customer service equally as poor. Dialogue started only to be waiting 30mins between replies

• 
  Adrian Hitchman (@janade1) reported 7 minutes ago from Wideopen, England

  @Apple fail. New iPhone delivered, new style 's' charging cable. No plug included, can't charge the phone as only have USB sockets and plugs! @EE could have told us on the call. #bewarned #

• 
  Richie Veitch (@richieveitch) reported 13 minutes ago from Newburn, England

  @EE Major issues with call connecting/dropping also foreign dial tones when people are ringing me and I’m in the uk!

• 
  Paul Rackstraw (@rackysafc) reported 14 minutes ago from Washington, England

  @EE hi I'm having trouble upgrading from the App. I follow the link but I get this message (pic attached). When I log on direct from website it doesn't give me the option to upgrade the line I want ( the others on my account are all visible). Help!

• 
  steve (@stevew_pfc) reported 14 minutes ago from Cramlington, England

  @EE speaking to Amber Foster & Jade Muir. They have no idea of customer service and just insist on making the situation worse. #Poor Try and employ people who can do the job!!!! 75 mins and no further forward to

• 
  Liam (@L17aamLiam) reported 18 minutes ago from Gateshead, England

  @EE Yes this morning. You were still a very long way from @skytv. It seems that customer loyalty isn’t worth as much as a new customer is. All 3 lines will be moving to sky.

• 
  Bethany Henderson (@BCHenderson_xo) reported 18 minutes ago from Hazlerigg, England

  @EE been trying to dm you regarding an issue but have had no reply yet

• 
  Alex Mason (@AlexMason000) reported 23 minutes ago from Whitley Bay, England

  @EE Shite service as usual in #Tynemouth Don't know why I pay my bills

• 
  Robby #StayHome #SaveLives (@RobbyRSSRobot) reported 27 minutes ago from Newcastle upon Tyne, England

  @EE apparently you've been trying to contact me regarding a complaint. I can't find an email from you. If I DM the complaint reference, are you able to tell me what's happening?

• 
  Jac Wilson (@jacwiljam) reported 27 minutes ago from Whitley Bay, England

  Anyone having trouble with @EE when making phone calls ?

• 
  Richard Lander (@Lamma27) reported 30 minutes ago from Morpeth, England

  @EE @rootmetrics You can do all this and yet you can't the upgrade I was to be sorted out since 17th October! Customer focused? What a joke!

• 
  David Paterson (@onet18975) reported 33 minutes ago from Morpeth, England

  @EE worst network provider in this postcode area ever! False advertising

• 
  Anthony (Tony) Dalzell (@Tdal1369) reported 42 minutes ago from Washington, England

  @EE So if I took a new plan out as an existing customer would I get the same?

• 
  Tracy 💙 (@Sadiesmam) reported 46 minutes ago from Ashington, England

  @EE credit where its due. Great customer service this morning. I have been a customer for a lot of years and it's nice to get some loyalty in return. #ee #phonecontract

• 
  Alan D'Arcy (@weeweegie) reported 46 minutes ago from Washington, England

  @EE My voicemail has been deactivated and calls to Customer Service have been ended after 15m 32s twice in the last half hour! Can someone please help me activate voicemail? VM ON doesn't work! 😢

• 
  Michael Wilkinson (@mikee3711) reported 49 minutes ago from Ashington, England

  Very disappointed with @EE Ashington branch. My dads @SamsungMobile still has a fault turning off randomly despite 2 ‘repairs’. Told by @EE phone would now need to be replaced BUT my dad needs to take it to Newcastle @SamsungMobile store HIMSELF for support. Appalling service @EE

• 
  Stephen Hully (@HullyStephen) reported 52 minutes ago from Whitley Bay, England

  @EE Hi yeah it's ne290rt, my address is 9 glendale Grove, North shields, honestly it's been going on for nearly a year, signal is shocking around our area, I have rang up a few times. Was even told I was not in a contract so I could get another provider, found that comment so wrong

• 
  Shaun Edge (@sedge1989) reported 52 minutes ago from Ryton, England

  You can always trust @EE to make a mess of any situation! Renewed my EE broadband which came ‘active’ on 22nd and went down to 2mbps. Call support and after being on the phone for one hour (to a quite polite guy) can’t get through to remote services. EE MAN! I want my Xmas movies

• 
  Christy 🌈 (@phoenixfelis) reported 54 minutes ago from Newcastle upon Tyne, England

  I've known stress like trying to cancel a contract for an apple watch (haven't had an iPhone in over a year) and ive been paying 21 quid a month for **** all and now @EE are making it near impossible for me to cancel as I DONT HAVE A VALID MOBILE NUMBER

• 
  Robby #StayHome #SaveLives (@RobbyRSSRobot) reported 57 minutes ago from Newcastle upon Tyne, England

  @EE any chance of a response to the DM I sent please? Vulnerable customer here asking many times for help.

EE Issues Reports

Latest outage, problems and issue reports in social media:

• 
  hanmark (@hanmark) reported 6 minutes ago

  @TomTugendhat @O2 @EE Tom doesn't use bike lanes or crossings so nobody else should be able to. Tom likes to show off that he lives in a more expensive area than you but thinks your tax should solve his connectivity problems. Tom hasn't heard of broadband or WiFi. Don't be like Tom.

• 
  David Booth (@Boothy_4) reported 7 minutes ago

  @clairemul87 @EE Same issue!

• 
  Peter Alston (@paalston) reported 7 minutes ago

  @TomTugendhat @O2 @EE Make it the law, ofcom, that if there’s no decent reception on your chosen provider then mobiles piggyback onto a service which is actually available whenever you are, akin to the 999 thing - your mobile provider pick up the cost. Arguably just one UK network would be better

• 
  JohnR36🤍💙🇸🇱 (@johnrtrfc) reported 9 minutes ago

  @EE @ChrisMilbank EE are garbage and a rip off..

• 
  Gammonzilla 🏴󠁧󠁢󠁥󠁮󠁧󠁿 (@Gammonzilla) reported 11 minutes ago

  @England @EE WTF? Members of the Nigeria squad seem to have infiltrated England's camp - again! They really need better security

• 
  Sean hgxn (@sean8lfc) reported 19 minutes ago

  @EE @Anarchy_Jim Trying to get around rural Italy when this went down, licking after a few hours we found a spot with wifi. Now to figure out how we contact our Airbnb within any network cover :) awful

• 
  TrikkzFN (@TrikkzFN_7) reported 21 minutes ago

  @LouiseShaunsmum @EE Same with me EE broadband quarter to 12 last night midnight went down still now in Glasgow in drumchapel

• 
  superposh (@pboromikky) reported 21 minutes ago

  @EE your signal in PE6 is absolutley honking. How can we in 2026 have literally 1 bar and almost no signal in the middle of a main village @TomTugendhat is spot on. You , o2 vodafone , three, need to get your acts together and start givings us all a decent service

• 
  Angelique 🎵🇬🇧🇫🇷☮️ (@Angieeclectic) reported 22 minutes ago

  @TomTugendhat @O2 @EE You're right. I never have trouble with reception in France. BUT Tom if you ever had to deal with French telecommunications companies you would quickly realise our own EE/BT customer services are far better.

• 
  gerardmcswiney (@Gmcswineyyy) reported 24 minutes ago

  @RichardBentall @EE Always amazed that communication companies are so bad at communication with customers.