EE

EE Outage Report in Ponteland, Northumberland, England

Problems detected

Users are reporting problems related to: internet, phone and wi-fi.

EE (Everything Everywhere) offers mobile phone, mobile internet, home broadband internet and home phone service.

Problems in the last 24 hours in Ponteland, England

The chart below shows the number of EE reports we have received in the last 24 hours from users in Ponteland and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

EE Outage Chart in Ponteland, Northumberland, England 12/09/2025 09:10

December 09: Problems at EE

EE is having issues since 09:20 AM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by EE users through our website.

  1. Internet (48%)

    Internet (48%)

  2. Phone (25%)

    Phone (25%)

  3. Wi-fi (13%)

    Wi-fi (13%)

  4. Total Blackout (9%)

    Total Blackout (9%)

  5. E-mail (4%)

    E-mail (4%)

  6. TV (2%)

    TV (2%)

Live Outage Map Near Ponteland, Northumberland, England

The most recent EE outage reports came from the following cities: Newcastle upon Tyne, Washington, Gateshead, Prudhoe and Hebburn.

Loading map, please wait...
City Problem Type Report Time
United KingdomNewcastle upon Tyne Phone
United KingdomWashington Phone
United KingdomGateshead Internet
United KingdomNewcastle upon Tyne Wi-fi
United KingdomNewcastle upon Tyne Internet
United KingdomNewcastle upon Tyne E-mail

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

EE Issues Reports Near Ponteland, England

Latest outage, problems and issue reports in Ponteland and nearby locations:

  • HullyStephen Stephen Hully (@HullyStephen) reported from Whitley Bay, England

    @EE Hi yeah it's ne290rt, North shields, honestly it's been going on for nearly a year, signal is shocking around our area, I have rang up a few times. Was told I was not in a contract so I could get another provider, found that comment so wrong, have been a customer for years

  • HullyStephen Stephen Hully (@HullyStephen) reported from Whitley Bay, England

    @EE Pity the signal is terrible

  • RobbyRSSRobot Robby #StayHome #SaveLives (@RobbyRSSRobot) reported from Newcastle upon Tyne, England

    @Sunny93x @MartinPDean @EE I've been told by customer services it may be back tomorrow

  • HullyStephen Stephen Hully (@HullyStephen) reported from Whitley Bay, England

    @EE Hi yeah it's ne290rt, my address is 9 glendale Grove, North shields, honestly it's been going on for nearly a year, signal is shocking around our area, I have rang up a few times. Was even told I was not in a contract so I could get another provider, found that comment so wrong

  • Sadiesmam Tracy 💙 (@Sadiesmam) reported from Ashington, England

    @EE credit where its due. Great customer service this morning. I have been a customer for a lot of years and it's nice to get some loyalty in return. #ee #phonecontract

  • RobbyRSSRobot Robby #StayHome #SaveLives (@RobbyRSSRobot) reported from Newcastle upon Tyne, England

    @EE any chance of a response to the DM I sent please? Vulnerable customer here asking many times for help.

  • BCHenderson_xo Bethany Henderson (@BCHenderson_xo) reported from Hazlerigg, England

    @EE been trying to dm you regarding an issue but have had no reply yet

  • BCHenderson_xo Bethany Henderson (@BCHenderson_xo) reported from Hazlerigg, England

    @EE any idea when the network will be back up and running properly? I seen on the app there is a few issues. Im waiting on an important call and they won’t be able to get through

  • matt3lee Matt (@matt3lee) reported from Hebburn, England

    @EE having problems setting up bt sport which is included as my add on? Spent 25 mins on hold yesterday and now up to 25mins today 🤯

  • stephwales_ Steph. (@stephwales_) reported from Gateshead, England

    Ehhh, I have no Internet connection but twitter still works. Nothing else. @EE down?

  • RobbyRSSRobot Robby #StayHome #SaveLives (@RobbyRSSRobot) reported from Newcastle upon Tyne, England

    @dianne_gibb @EE @eppsy75 Yeah I'm the same. Been like this most of the day. Awful.

  • suemetty Sue Metcalf. 🌈🌈🌈🌈 (@suemetty) reported from Gateshead, England

    @EE my signal been off most of the afternoon, any idea when it will be fixed?

  • finswimmerjohn1 John Lavender - #Speedowarrior (@finswimmerjohn1) reported from Whickham, England

    @EE are you trying to Appeal to a younger customer base with your latest (ad nauseum) advertising campaign? If you are, then using the senile geriatric Actor that is Kevin Bacon isn't gonna help. Also, try using someone British...

  • alanhewittphoto Alan Hewitt (@alanhewittphoto) reported from Ashington, England

    Anybody in rural Northumberland on @VodafoneUK? I’m looking at upgrades, on @EE at present and their offerings are terrible in comparison to changing to Vodafone.

  • jshield1988 jamie shield (@jshield1988) reported from Whitley Bay, England

    @EE unable to get through to tech support on phone, or to any department Says the office is closed....

  • janeymed Jane M 🌈 - Slimming World Benton (@janeymed) reported from Longbenton, England

    @EE Wifi Calling still not working.

  • sri5308 Sarah Ilott (@sri5308) reported from Morpeth, England

    @EE I want some help please. Is this the page for customer help? Many thanks, Sarah

  • laurafarrow91 Laura Ashley Anderson (Farrow) (@laurafarrow91) reported from Whitley Bay, England

    I don’t understand how @EE can say I have excellent signal on their app when I currently have 0 bars in my house and missed a important phone call because I have no signal 😡I’ve never known a network like it

  • RobbyRSSRobot Robby #StayHome #SaveLives (@RobbyRSSRobot) reported from Newcastle upon Tyne, England

    @EE apparently you've been trying to contact me regarding a complaint. I can't find an email from you. If I DM the complaint reference, are you able to tell me what's happening?

  • geemiller71 Gareth Miller 🇺🇦 (@geemiller71) reported from Washington, England

    @ee no signal on 5g in @IcelandFoods wife 4g on @virginmedia full signal.

EE Issues Reports

Latest outage, problems and issue reports in social media:

  • DpawsonGas DPawsonGas (@DpawsonGas) reported

    @EE @rootmetrics Hate to say it but you 4g has become a lot more unreliable/droppy. 4G is fast enough, its not all about speed would be nice to have a reliable network

  • kennywaste Kenny Waste (@kennywaste) reported

    @EE in Oct 2020 our local mast was taken down so we have been left with no service at our Head Office & neither have @RoyBraidwoods. Our communications provider are being ignored by their a/c managers at EE and we are receiving no updates...

  • mikebhewitt Mike Hewitt (@mikebhewitt) reported

    @EE What if I didn't have home wifi? Seriously not the answer I was hoping for. I have been a customer for a long time but to suggest I use another providers service, as your substandard offering is letting me down, is an absolute joke. #keepcustomersinformed NOT!!

  • andybaggie Andrew Beaven (@andybaggie) reported

    Is there a problem with @EE broadband?!??! My internet has been going off and on all morning!!! Not good when I've got 3 kids home schooling!!!

  • spanspence Anna Spencer (@spanspence) reported

    @EE tried using chat today as been having major signal issues, constantly said not available to help and to ring, on hold for ages while being told to use the chat and online help, then signal drops again...help!

  • michael_barker Michael Barker (@michael_barker) reported

    Dear @EE . Thanks for removing the ability for group chats without notification. Only found out today this was disabled from 31 Jan as I was trying to arrange an important work meeting. You really have no idea about customer service. Will be cancelling at the end of my contract.

  • _kanemaloney Kane Maloney (@_kanemaloney) reported

    @EE It appears to be an issue with both. Just checked and it’s an issue in the area. I have signed up for SMS updates now to keep up to date with when it is resolved. Currently just says “taking longer than expected to resolve”

  • michael_barker Michael Barker (@michael_barker) reported

    @EE But you just turned it off without informing the customer who DO use it (like me). Third party apps I have to pay for, and don't integrate nicely with the phone. Utterly ridiculous decision and utterly appalling way of treating customers.

  • paulondon666 pavlin yankov (@paulondon666) reported

    @EE The network is fine. Your customer service and billing department are badly run.

  • TheFifthDoctor Brian (@TheFifthDoctor) reported

    Looks like I’ll be sticking with the iPhone X and it’s awful camera for ca while yet. Eligible for upgrade with @EE but prices are frightening for a comparable device! Maybe time to change provider