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EE

EE Outage Report in Ponteland, Northumberland, England

Why is my EE service not working?

Some problems detected

Users are reporting problems related to: internet, phone and total blackout.

EE (Everything Everywhere) offers mobile phone, mobile internet, home broadband internet and home phone service.

Full Outage Map

Problems in the last 24 hours in Ponteland, England

The chart below shows the number of EE reports we have received in the last 24 hours from users in Ponteland, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

April 5: Problems at EE

EE is having issues since 08:40 AM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by EE users through our website.

  • 43% Internet (43%)
  • 29% Phone (29%)
  • 12% Total Blackout (12%)
  • 11% Wi-fi (11%)
  • 3% E-mail (3%)
  • 2% TV (2%)

Live Outage Map Near Ponteland, England

The most recent EE outage reports came from the following cities: Newcastle upon Tyne, Cramlington, Prudhoe, Ashington, North Shields, Gateshead, and Jarrow.

CityProblem TypeReport Time
Newcastle upon Tyne Phone 16 days ago
Cramlington Phone 21 days ago
Prudhoe Phone 27 days ago
Newcastle upon Tyne Internet 1 month ago
Newcastle upon Tyne Total Blackout 1 month ago
Newcastle upon Tyne Internet 1 month ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

EE Issues Reports Near Ponteland, England

Latest outage, problems and issue reports in Ponteland and nearby locations:

  • HullyStephen
    Stephen Hully (@HullyStephen) reported from Whitley Bay, England

    @EE Hi yeah it's ne290rt, my address is 9 glendale Grove, North shields, honestly it's been going on for nearly a year, signal is shocking around our area, I have rang up a few times. Was even told I was not in a contract so I could get another provider, found that comment so wrong

  • janeymed
    Jane M 🌈 - Slimming World Benton (@janeymed) reported from Longbenton, England

    @EE Wifi Calling still not working.

  • sri5308
    Sarah Ilott (@sri5308) reported from Morpeth, England

    @EE I want some help please. Is this the page for customer help? Many thanks, Sarah

  • HullyStephen
    Stephen Hully (@HullyStephen) reported from Whitley Bay, England

    @EE Pity the signal is terrible

  • RockcliffeFiles
    Rockcliffe Files (@RockcliffeFiles) reported from Whitley Bay, England

    Woke to learn my @EE mobile contact is going up by 14.4%. Whilst I’m closer to pensionable age than 21 I should be pleased BT will pay dividends on obscene profits and help my pension but that’s 14.4% less money I’ll spend in the economy, it all feels a bit flawed and inequitable

  • HullyStephen
    Stephen Hully (@HullyStephen) reported from Whitley Bay, England

    @EE Hi yeah it's ne290rt, North shields, honestly it's been going on for nearly a year, signal is shocking around our area, I have rang up a few times. Was told I was not in a contract so I could get another provider, found that comment so wrong, have been a customer for years

  • suemetty
    Sue Metcalf. 🌈🌈🌈🌈 (@suemetty) reported from Gateshead, England

    @EE my signal been off most of the afternoon, any idea when it will be fixed?

  • AelyMcKeon
    Aely McKeon (@AelyMcKeon) reported from Whitley Bay, England

    @EE phone signal been off in NE25 since September 5th. When will this be resolved? There is an acknowledged fault but keep being told it will be repaired within 16 hours.

  • AlexMason000
    Alex Mason (@AlexMason000) reported from Whitley Bay, England

    @EE Shite service as usual in #Tynemouth Don't know why I pay my bills

  • MajorManor
    lee major (not bionic) (@MajorManor) reported from Newburn, England

    My water bill has gone up 9% @NorthumbrianH2O despite waterway pollution, my phone bill has gone up 14.4% @EE despite garbage 5G coverage!!!!! Keep pushing and and something has to give,

  • finswimmerjohn1
    John Lavender - #Speedowarrior (@finswimmerjohn1) reported from Whickham, England

    @EE are you trying to Appeal to a younger customer base with your latest (ad nauseum) advertising campaign? If you are, then using the senile geriatric Actor that is Kevin Bacon isn't gonna help. Also, try using someone British...

  • XxXColette77XxX
    🖤🤍ColetteHindmarch🤍🖤 (@XxXColette77XxX) reported from Gateshead, England

    Upgraded phone yesterday with @ee as current phone completely broken. Was told could get phone delivered today by #dpd. Spoke to ee at 13:15 to be told it wasn’t in stock (delay in stock levels being updated on systems) but was now in stock & had been picked up by dpd…

  • Rainbowztwit
    Sarah (@Rainbowztwit) reported from Whitley Bay, England

    @EE is there currently a mobile outage both mobiles in our household are currently unable to make calls - phones working fine earlier (NE29 area)

  • AelyMcKeon
    Aely McKeon (@AelyMcKeon) reported from Whitley Bay, England

    @EE I have had no phone signal for the last 3 days. It seems to go off around 8am and comes back at 9pm. Very frustrating and also dangerous. I am a childminder and need to be able to make and receive calls

  • sri5308
    Sarah Ilott (@sri5308) reported from Morpeth, England

    @EE Hi, I received help for one of my accounts yesterday but I need help with my main account today. Is that ok? I didn’t just want to DM incase it confuses the situation.

  • 19bootsy68
    Mark.🇬🇧🇺🇦 (@19bootsy68) reported from Dunston, England

    @EE My home broadband is not working. It said I had to call yous but I done have your advice time of 20 minutes. Is there a fault in the NE11 area of Gateshead?. Thanks.

  • RobbyRSSRobot
    Robby #CelebrateNeighbours (@RobbyRSSRobot) reported from Newcastle upon Tyne, England

    @EE I tried to send an MMS before but got the message MMS isn't supported by the network?

  • richieveitch
    Richie Veitch (@richieveitch) reported from Newburn, England

    @EE Major issues with call connecting/dropping also foreign dial tones when people are ringing me and I’m in the uk!

  • Lamma27
    Richard Lander (@Lamma27) reported from Morpeth, England

    @EE @rootmetrics You can do all this and yet you can't the upgrade I was to be sorted out since 17th October! Customer focused? What a joke!

  • micky9nufc
    Michael Young (@micky9nufc) reported from Newcastle upon Tyne, England

    @BT & @EE couldnt organise a pissup in a brewery. Due to their mistake a elderly person with health issues is now with out a working mobile phone number !!!!!!

EE Issues Reports

Latest outage, problems and issue reports in social media:

  • Rachael07757348
    Rachael Norris (@Rachael07757348) reported

    @EE I need some help!!! No one seems to be doing anything ordered a pay monthly sim over 2 weeks ago and still not working!! Phones so many times and just no help!!!

  • dukeybigdog
    Iain H (@dukeybigdog) reported

    Just seeing the horrible way @VodafoneUK are dealing with bereaved customers, I sadly lost my wife earlier this year. @EE were by far the most understanding, efficient and compassionate of all the companies and agencies I had to deal with. Thank you #EE. F. you #Vodafone

  • KerryKezza1966
    Kezza 🎧⚒☮💙✊🏼✊🏿💥🥊 (@KerryKezza1966) reported

    @GMB talking about the appalling service by @VodafoneUK I left them because of terrible CS My son left because of terrible CS @EE have just charged me £3 to change my payment day by 2 days! Nobody cares about the customer

  • mikewiow
    MikeW (@mikewiow) reported

    @EE luckily to be heading to @LatitudeFest at Henham Park in Suffolk next week 🎼🎸😎👍 Have you managed to spend any engineering time over the past 12 months improving reception there? Location:NR34 8AW It was pretty awful across the park last year 😳

  • CREWcazz
    Cazz Anders (@CREWcazz) reported

    @ablokewotwrites @EE Very lovely customer service chap actually said ‘we can land a plane but we can’t do this!’

  • giantdestroyer4
    Philip Jones (@giantdestroyer4) reported

    @EE Another company to add to my never buy from again list. Like who do you think you are to be going around telling me what I should and shouldn't be doing and make it obviously against men. Normally I just ignore the adverts I see on YouTube but this one has me so relied up.

  • ajp354
    . (@ajp354) reported

    @christesla @EE It’s been the case for months. I’ve flown out of T2 3 times in the last 4 months. Once you’re in the departure hall and in the baggage collection hall there is zero signal.

  • tups234
    💙💙Me💙💙 (@tups234) reported

    @EE No point in hey David, no point in reporting it. It’s everywhere. Went from Surrey to just under Birmingham with varying levels of bad signal

  • RoakGraff
    Roak Graffiti (@RoakGraff) reported

    @EE @j_humphreys Here's an idea, what about fatherlessness in the home being the biggest indicator of future poverty or criminal activity? You won't do that will you? Because everyone wants to praise women while telling men to **** off.

  • ohitore
    オーハイトー ❤️‍🔥 (@ohitore) reported

    @EE your website is kinda terrible 😭 when I log in and click Upgrade on the account home page nothing happens