EE outages and service status in Ponteland, England

Problems in the last 24 hours in Ponteland, England

The chart below shows the number of EE reports we have received in the last 24 hours from users in Ponteland, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Ponteland, England

The most recent EE outage reports came from the following cities: Cramlington, Wallsend, Hebburn, Jarrow, North Shields, Gateshead, and Newcastle upon Tyne.

City	Problem Type	Report Time
Cramlington	Internet	1 day ago
Wallsend	Internet	13 days ago
Hebburn	Internet	14 days ago
Jarrow	Phone	23 days ago
North Shields	Phone	1 month ago

Nearby cities with recent reports

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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EE Issues Reports Near Ponteland, England

Latest outage, problems and issue reports in Ponteland and nearby locations:

• 
  Nicola Corbishley (@NicCorbishley86) reported 1 minute ago from Whitley Bay, England

  @EE I did not agree for my bill to rise by £15 during my contract!! The signal is a joke most is the time!! So this is not justifiable!!

• 
  Christy 🌈 (@phoenixfelis) reported 5 minutes ago from Newcastle upon Tyne, England

  I've known stress like trying to cancel a contract for an apple watch (haven't had an iPhone in over a year) and ive been paying 21 quid a month for **** all and now @EE are making it near impossible for me to cancel as I DONT HAVE A VALID MOBILE NUMBER

• 
  Aely McKeon (@AelyMcKeon) reported 5 minutes ago from Whitley Bay, England

  @EE I have had no phone signal for the last 3 days. It seems to go off around 8am and comes back at 9pm. Very frustrating and also dangerous. I am a childminder and need to be able to make and receive calls

• 
  Mark.🇬🇧🇺🇦 (@19bootsy68) reported 6 minutes ago from Dunston, England

  @EE My home broadband is not working. It said I had to call yous but I done have your advice time of 20 minutes. Is there a fault in the NE11 area of Gateshead?. Thanks.

• 
  Rockcliffe Files (@RockcliffeFiles) reported 8 minutes ago from Whitley Bay, England

  Woke to learn my @EE mobile contact is going up by 14.4%. Whilst I’m closer to pensionable age than 21 I should be pleased BT will pay dividends on obscene profits and help my pension but that’s 14.4% less money I’ll spend in the economy, it all feels a bit flawed and inequitable

• 
  Char (@AbitofCharlieb) reported 10 minutes ago from Gateshead, England

  @EE My 4G has been super slow recently. And our EE WIFI is broken (a second time) due to be fixed in the morning. Not ideal having awful 4G and broken WiFi. As well as this I’ve used loads of data due to broken WiFi :/ can you reimburse?

• 
  Robby #StayHome #SaveLives (@RobbyRSSRobot) reported 13 minutes ago from Newcastle upon Tyne, England

  @EE any chance of a response to the DM I sent please? Vulnerable customer here asking many times for help.

• 
  Robby (@RobbyRSSRobot) reported 14 minutes ago from Newcastle upon Tyne, England

  @EE No seems okay now. It's just a bit weird. Came up that my SIM card wasn't recognised. I restarted the phone and then it couldn't access MyEE. It still didn't think I was on a network but I could make calls. Strange.

• 
  Mr395008 (@Mr395008) reported 15 minutes ago from Newcastle upon Tyne, England

  Trying to join @EE from another network. Put my sim in phone, went to EE/join online, followed steps and now greeted with “were unable to retrieve your account details right now”. Should I just give up before I’ve ever started? It’s already becoming stressful. 🙄

• 
  lee major (not bionic) (@MajorManor) reported 22 minutes ago from Newburn, England

  My water bill has gone up 9% @NorthumbrianH2O despite waterway pollution, my phone bill has gone up 14.4% @EE despite garbage 5G coverage!!!!! Keep pushing and and something has to give,

• 
  Stephen Hully (@HullyStephen) reported 22 minutes ago from Whitley Bay, England

  @EE Pity the signal is terrible

• 
  Robby #CelebrateNeighbours (@RobbyRSSRobot) reported 29 minutes ago from Newcastle upon Tyne, England

  @EE I tried to send an MMS before but got the message MMS isn't supported by the network?

• 
  Jac Wilson (@jacwiljam) reported 31 minutes ago from Whitley Bay, England

  Anyone having trouble with @EE when making phone calls ?

• 
  John Lavender - #Speedowarrior (@finswimmerjohn1) reported 37 minutes ago from Whickham, England

  @EE are you trying to Appeal to a younger customer base with your latest (ad nauseum) advertising campaign? If you are, then using the senile geriatric Actor that is Kevin Bacon isn't gonna help. Also, try using someone British...

• 
  Robby #StayHome #SaveLives (@RobbyRSSRobot) reported 42 minutes ago from Newcastle upon Tyne, England

  @Sunny93x @MartinPDean @EE I've been told by customer services it may be back tomorrow

• 
  Paul Rackstraw (@rackysafc) reported 49 minutes ago from Washington, England

  @EE hi I'm having trouble upgrading from the App. I follow the link but I get this message (pic attached). When I log on direct from website it doesn't give me the option to upgrade the line I want ( the others on my account are all visible). Help!

• 
  Steph. (@stephwales_) reported 49 minutes ago from Gateshead, England

  Ehhh, I have no Internet connection but twitter still works. Nothing else. @EE down?

• 
  Sarah Ilott (@sri5308) reported 56 minutes ago from Morpeth, England

  @EE Hi, I received help for one of my accounts yesterday but I need help with my main account today. Is that ok? I didn’t just want to DM incase it confuses the situation.

• 
  Michael Young (@micky9nufc) reported 59 minutes ago from Newcastle upon Tyne, England

  @BT & @EE couldnt organise a pissup in a brewery. Due to their mistake a elderly person with health issues is now with out a working mobile phone number !!!!!!

• 
  Darren (@DarrenMorgan) reported 59 minutes ago from Washington, England

  @BootneckShuffle @O2 @EE Never had a problem with O2 untill I switched my DD date. They're hopeless

EE Issues Reports

Latest outage, problems and issue reports in social media:

• 
  ANDREW HENDERSON (@AHende1006) reported 4 minutes ago

  @bt_uk 2 hours and 15 minutes to get my replacement Hub up and running on the phone to you. Crap customer experience @EE .

• 
  Bryan Steers (@steersb) reported 4 minutes ago

  Do you have network wide issues following your latest iPhone update? Helpline also unavailable @EE

• 
  @thedrmike.bsky.social (@The_Dr_Mike) reported 7 minutes ago

  hey @ee why is your website so ****? no I don't want to "use the app" sitting with laptop - bigger screen, can have tabs with other providers open - compare prices etc for a phone, & broadband provider your website is amateur at best - pages don't load or redirect on clicking

• 
  Stu (@Teddybear55150) reported 8 minutes ago

  @EE customer service is sooo bad ! Time to move to a better provider

• 
  Rootezroo (@Root_Ezroo1) reported 13 minutes ago

  Ooooooooh @EE ITSALL BEGINNING TO MAKE SENSE WHY YOUR SERVIC HAS BEEN A BAG OF **** LATELY, YOURE NOW GOING TO SELL US 5G PLUS YOU ***** SLAGS

• 
  humorousfunnybone (@abracadab1304) reported 18 minutes ago

  For all the British “knowledge” prowess, they can’t get their websites right - BA, EE, BT - all garbage! Complicated nonsense that just doesn’t get the basics right. Trying to get hold of customer service is a whole different ballgame. Yeesh! @British_Airways @EE

• 
  Kev (@vpharm) reported 19 minutes ago

  @EE im not a customer & dont feel comfortable giving my surname & date of birth. Especially as EE was fined for data breach & by ofcom millions of pounds. I will give person who claims to live at my address their account number, my address as they claim to live here & my phone #

• 
  Kirst ❤ (@kirst087) reported 21 minutes ago

  @EE It's an issue with your website. I've reported it many times but nothing gets sorted I just get told to phone up all the time. When I phone up I get asked a million security questions which were set up 14 years ago 🙄

• 
  Sajjad El Patron (@SajjadElPatron) reported 22 minutes ago

  @EE We order a TV and it’s damaged. I spoke to the customer service more than 1 hour and 1 person ask all the details and waste 20,25 minutes and pass the phone to another and she asked me the same questions and pass to the other. EE supply chain giving a time slot 9am to 5pm 1/1

• 
  Marks (@marksy316) reported 24 minutes ago

  @Simon_Whale @virginmedia Almost as bad as @EE having me wait 4 months to connect