1. Home
  2. ❯
  3. Companies
  4. ❯
  5. EE
  6. ❯
  7. Ponteland, England
EE

EE Outage Report in Ponteland, Northumberland, England

Why is my EE service not working?

No problems detected

If you are having issues, please submit a report below.

EE (Everything Everywhere) offers mobile phone, mobile internet, home broadband internet and home phone service.

Full Outage Map

Problems in the last 24 hours in Ponteland, England

The chart below shows the number of EE reports we have received in the last 24 hours from users in Ponteland, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

At the moment, we haven't detected any problems at EE. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by EE users through our website.

  • 43% Internet (43%)
  • 29% Phone (29%)
  • 12% Total Blackout (12%)
  • 11% Wi-fi (11%)
  • 3% E-mail (3%)
  • 2% TV (2%)

Live Outage Map Near Ponteland, England

The most recent EE outage reports came from the following cities: Newcastle upon Tyne, Cramlington, Prudhoe, Ashington, North Shields, and Gateshead.

CityProblem TypeReport Time
Newcastle upon Tyne Phone 18 days ago
Cramlington Phone 23 days ago
Prudhoe Phone 28 days ago
Newcastle upon Tyne Internet 1 month ago
Newcastle upon Tyne Total Blackout 1 month ago
Newcastle upon Tyne Internet 1 month ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

EE Issues Reports Near Ponteland, England

Latest outage, problems and issue reports in Ponteland and nearby locations:

  • RobbyRSSRobot
    Robby #StayHome #SaveLives (@RobbyRSSRobot) reported from Newcastle upon Tyne, England

    @EE any chance of a response to the DM I sent please? Vulnerable customer here asking many times for help.

  • onet18975
    David Paterson (@onet18975) reported from Morpeth, England

    @EE worst network provider in this postcode area ever! False advertising

  • janade1
    Adrian Hitchman (@janade1) reported from Wideopen, England

    @Apple fail. New iPhone delivered, new style 's' charging cable. No plug included, can't charge the phone as only have USB sockets and plugs! @EE could have told us on the call. #bewarned #

  • jacwiljam
    Jac Wilson (@jacwiljam) reported from Whitley Bay, England

    Anyone having trouble with @EE when making phone calls ?

  • ifellintoawell
    Luke Madden (@ifellintoawell) reported from Whitley Bay, England

    @EE Been having the internet cut out entirely every few minutes since early yesterday evening, is there an outage in the area due to weather or anything that could explain it?

  • RobbyRSSRobot
    Robby #StayHome #SaveLives (@RobbyRSSRobot) reported from Newcastle upon Tyne, England

    @EE I got a message saying you're going to be doing work and it may interfere with my mobile. I've enabled WiFi calling however I'm still concerned. I'm classed as vulnerable and my landline also isn't working. If your network fully goes down I can't contact emergency services.

  • alanhewittphoto
    Alan Hewitt (@alanhewittphoto) reported from Ashington, England

    Anybody in rural Northumberland on @VodafoneUK? I’m looking at upgrades, on @EE at present and their offerings are terrible in comparison to changing to Vodafone.

  • RobbyRSSRobot
    Robby #StayHome #SaveLives (@RobbyRSSRobot) reported from Newcastle upon Tyne, England

    @EE In case I have problems taking out the SIM card etc again, are your shops open?

  • jshield1988
    jamie shield (@jshield1988) reported from Whitley Bay, England

    @EE unable to get through to tech support on phone, or to any department Says the office is closed....

  • GeoffWadeSwim
    Geoff Wade (@GeoffWadeSwim) reported from Longbenton, England

    @VodafoneUK I've just switched to you and am disappointed to find out that you have no network coverage in Tyne & Wear @My_Metro tunnels. With @EE I got 4G suitable for video calls and uninterrupted Teams meetings from home to work. Now I can't even get 2G. When will you upgrade?

  • zombiefiend616
    Ben Bias (@zombiefiend616) reported from Newburn, England

    @EE is there a problem with they billing system as I can't pay my bill online??

  • tempersmith
    shaun smith (@tempersmith) reported from Gateshead, England

    @EE cancel my contract as I type this robbing cun*s

  • laurafarrow91
    Laura Ashley Anderson (Farrow) (@laurafarrow91) reported from Whitley Bay, England

    I don’t understand how @EE can say I have excellent signal on their app when I currently have 0 bars in my house and missed a important phone call because I have no signal 😡I’ve never known a network like it

  • RobbyRSSRobot
    Robby #StayHome #SaveLives (@RobbyRSSRobot) reported from Newcastle upon Tyne, England

    @dianne_gibb @EE @eppsy75 Yeah I'm the same. Been like this most of the day. Awful.

  • matt3lee
    Matt (@matt3lee) reported from Hebburn, England

    @EE having problems setting up bt sport which is included as my add on? Spent 25 mins on hold yesterday and now up to 25mins today 🤯

  • onet18975
    David Paterson (@onet18975) reported from Morpeth, England

    @EE Customer service equally as poor. Dialogue started only to be waiting 30mins between replies

  • stephwales_
    Steph. (@stephwales_) reported from Gateshead, England

    Ehhh, I have no Internet connection but twitter still works. Nothing else. @EE down?

  • rackysafc
    Paul Rackstraw (@rackysafc) reported from Washington, England

    @EE hi I'm having trouble upgrading from the App. I follow the link but I get this message (pic attached). When I log on direct from website it doesn't give me the option to upgrade the line I want ( the others on my account are all visible). Help!

  • RobbyRSSRobot
    Robby #StayHome #SaveLives (@RobbyRSSRobot) reported from Newcastle upon Tyne, England

    @Sunny93x @MartinPDean @EE I've been told by customer services it may be back tomorrow

  • RobbyRSSRobot
    Robby #StayHome #SaveLives (@RobbyRSSRobot) reported from Newcastle upon Tyne, England

    @EE apparently you've been trying to contact me regarding a complaint. I can't find an email from you. If I DM the complaint reference, are you able to tell me what's happening?

EE Issues Reports

Latest outage, problems and issue reports in social media:

  • paddyr650
    Paddy R (@paddyr650) reported from Belfast, Northern Ireland

    I've just been told that @EE is not going to fix the broken mast near my home until the end of November. The end of bloomin' November! I really hope that this is a joke as it's already been broken for over 2 weeks! Surely @EE that time frame isn't correct. What am I paying for?

  • M_Z_Y_X
    MZYX (@M_Z_Y_X) reported

    @EE can you let me know why the signal in my area (SW London / TW9 area) has been so awful these past several weeks? It’s gone from full signal on 4G to either 1 bar or none at all. Not happy.

  • xiGh0stz
    N7 Gh0stz 🇬🇧🇺🇦 (@xiGh0stz) reported

    @EE What and then put it up a month in. I was a brand new customer been with 02 for over 10 years I join EE and 1 month in you out my bill uo from £56 to £64

  • chris_de_souza
    Chris de Souza (@chris_de_souza) reported

    @EE @MarcAllera No responses - wow and why on earth was a decision made to have all BT Mobile customers move to EE. EE Service levels are atrocious and can someone at EE respond to let their customers know what is going on?

  • avoiding_bears
    stamppot met SPOOKjes en anDIEvie (@avoiding_bears) reported

    @alicetheunique @EE oh they did that to me! it's a real scam (I complained - months late because I was in a depression so they did get a lot of money out of me in the interim) and they disconnected the tablet from data and just let me keep it to use on wifi (which I never do because it sucks)

  • MarySequera
    Mary (@MarySequera) reported

    @EE worst broadband provider ever. Who would have thought that I would miss Virgin Media so much

  • TonyEdward12
    Tony edward (@TonyEdward12) reported

    @Sjopinion10 and called 999 straight away have the crime and phone call all reported and @EE don’t care and I’m disabled so have no phone just a sim that forced into paying asked them to cancel contract but no

  • Dec_Murph
    Declan Murphy (Coach Dec) (@Dec_Murph) reported

    @EE I would not recommend anyone buys a anything from EE. They are happy to sell faulty goods and then try to charge you for repair Poor customer relations

  • missavojellybe1
    missavo (@missavojellybe1) reported

    @EE how come you don’t take into consideration Royal Mail strikes? I have an engineer coming on Friday and Royal Mail just said that my parcel from EE will not be delivered on time. I booked the service 3 w ago, surely you could have send it earlier!

  • Kaz_DMC
    Khaleel Ishaq (@Kaz_DMC) reported

    @EE is there a known problem with signal in the worksop area of England. These past couple of months signal has been really poor. I recently upgraded to S22 ultra so not sure of the phone has known issues or if its network related. Thank you for any info.