EE Outage Report in Ponteland, Northumberland, England
Some problems detected
Users are reporting problems related to: internet, phone and wi-fi.
EE (Everything Everywhere) offers mobile phone, mobile internet, home broadband internet and home phone service.
Full Outage Map
E-mailProblems in the last 24 hours in Ponteland, England
The chart below shows the number of EE reports we have received in the last 24 hours from users in Ponteland and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
January 11: Problems at EE
EE is having issues since 01:00 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by EE users through our website.
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Internet (47%)
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Phone (25%)
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Wi-fi (13%)
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Total Blackout (10%)
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E-mail (4%)
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TV (2%)
Live Outage Map Near Ponteland, Northumberland, England
The most recent EE outage reports came from the following cities: Newcastle upon Tyne, Wallsend, Washington and Gateshead.
| City | Problem Type | Report Time |
|---|---|---|
 Newcastle upon Tyne |
TV | |
| Newcastle upon Tyne |
Internet | |
| Newcastle upon Tyne |
Wi-fi | |
| Wallsend |
||
| Newcastle upon Tyne |
Phone | |
| Washington |
Phone |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
EE Issues Reports Near Ponteland, England
Latest outage, problems and issue reports in Ponteland and nearby locations:
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Sue Metcalf. 🌈🌈🌈🌈
(@suemetty) reported
from
Gateshead, England
@EE my signal been off most of the afternoon, any idea when it will be fixed?
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Bethany Henderson
(@BCHenderson_xo) reported
from
Hazlerigg, England
@EE been trying to dm you regarding an issue but have had no reply yet
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Steph.
(@stephwales_) reported
from
Gateshead, England
Ehhh, I have no Internet connection but twitter still works. Nothing else. @EE down?
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Bethany Henderson
(@BCHenderson_xo) reported
from
Hazlerigg, England
@EE any idea when the network will be back up and running properly? I seen on the app there is a few issues. Im waiting on an important call and they won’t be able to get through
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Robby #StayHome #SaveLives
(@RobbyRSSRobot) reported
from
Newcastle upon Tyne, England
@EE apparently you've been trying to contact me regarding a complaint. I can't find an email from you. If I DM the complaint reference, are you able to tell me what's happening?
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Robby #StayHome #SaveLives
(@RobbyRSSRobot) reported
from
Newcastle upon Tyne, England
@Sunny93x @MartinPDean @EE I've been told by customer services it may be back tomorrow
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jamie shield
(@jshield1988) reported
from
Whitley Bay, England
@EE unable to get through to tech support on phone, or to any department Says the office is closed....
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Alan Hewitt
(@alanhewittphoto) reported
from
Ashington, England
Anybody in rural Northumberland on @VodafoneUK? I’m looking at upgrades, on @EE at present and their offerings are terrible in comparison to changing to Vodafone.
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Paul Rackstraw
(@rackysafc) reported
from
Washington, England
@EE hi I'm having trouble upgrading from the App. I follow the link but I get this message (pic attached). When I log on direct from website it doesn't give me the option to upgrade the line I want ( the others on my account are all visible). Help!
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Matt
(@matt3lee) reported
from
Hebburn, England
@EE having problems setting up bt sport which is included as my add on? Spent 25 mins on hold yesterday and now up to 25mins today 🤯
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Robby #StayHome #SaveLives
(@RobbyRSSRobot) reported
from
Newcastle upon Tyne, England
@EE any chance of a response to the DM I sent please? Vulnerable customer here asking many times for help.
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Robby #StayHome #SaveLives
(@RobbyRSSRobot) reported
from
Newcastle upon Tyne, England
@dianne_gibb @EE @eppsy75 Yeah I'm the same. Been like this most of the day. Awful.
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Jac Wilson
(@jacwiljam) reported
from
Whitley Bay, England
Anyone having trouble with @EE when making phone calls ?
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John Lavender - #Speedowarrior
(@finswimmerjohn1) reported
from
Whickham, England
@EE are you trying to Appeal to a younger customer base with your latest (ad nauseum) advertising campaign? If you are, then using the senile geriatric Actor that is Kevin Bacon isn't gonna help. Also, try using someone British...
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Laura Ashley Anderson (Farrow)
(@laurafarrow91) reported
from
Whitley Bay, England
I don’t understand how @EE can say I have excellent signal on their app when I currently have 0 bars in my house and missed a important phone call because I have no signal 😡I’ve never known a network like it
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Stephen Hully
(@HullyStephen) reported
from
Whitley Bay, England
@EE Pity the signal is terrible
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Jane M 🌈 - Slimming World Benton
(@janeymed) reported
from
Longbenton, England
@EE Wifi Calling still not working.
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Gareth Miller 🇺🇦
(@geemiller71) reported
from
Washington, England
@ee no signal on 5g in @IcelandFoods wife 4g on @virginmedia full signal.
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Tracy 💙
(@Sadiesmam) reported
from
Ashington, England
@EE credit where its due. Great customer service this morning. I have been a customer for a lot of years and it's nice to get some loyalty in return. #ee #phonecontract
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shaun smith
(@tempersmith) reported
from
Gateshead, England
@EE cancel my contract as I type this robbing cun*s
EE Issues Reports
Latest outage, problems and issue reports in social media:
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Olusola ✌️
(@SolaAdebayo_) reported
Fellow Nigerians 😎, I enter into a contract with @EE in 2023 and my last official payment was in July. I told them to close the account as the new offer looked like an extortion. Only for me to get a final bill of £51.32 for August. My last contract was £5 for data and £70+ for d phone. What do you think I should do to the bill. Feels too much when I have actually finished paying for the phone. Kindly help
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Richard Darby
(@RD48615) reported
@EE can you confirm why GB news is not available on your TV service, I can see it's available on demand but why isn't it available to watch on a normal service?
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iswhatitis
(@Haveadayoffucun) reported
@SkyUK, so here's a little secret people need to know! sky boxes won't work with @EE broadband modems being hardwired via ethernet cable, not just @EE! other IP's aswell, this is fact. They dont want to you know this and want you to buy there sky stream as an easy fix.
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Disney Dreaming 🧡
(@ImmyC1992) reported
@EE Is there a network issue? As both my personal and work phone are not working on mobile data?
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Liam (Laid (Now On Bluesky) Remix) 𓅐
(@realflanmurray) reported
Also love that @EE call themselves Britain's best mobile network or some such bollocks, but I could not send a text for the entire train journey between Portsmouth & Southsea and Hilsea. What a bunch of chancer *****
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Clive Surname 🪵
(@mister_surname) reported
@EE @VodafoneUK Switched him to @ThreeUK , problem sorted. Thanks for ignoring me EE and Vodafone for not answering. The UK telecom industry is utter shite
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Disney Dreaming 🧡
(@ImmyC1992) reported
@EE Thanks, checked the link and says there is no issue. If not resolved in an hour I’ll ring the 150
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ConFromTheFord
(@Con_24) reported
@EE what is happening with your app and site at the minute. Nothing seems to work, None of my info is loading and I keep seeing errors.
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Marc Rogers
(@mr_marc_rogers) reported
@EE why is it no matter where I am in London or Herts, my signal is always around 2 bars?! How do you justify such a poor coverage with the money you charge every month. All you networks are simply a cartel who should be forced to charge based upon the service actually provided.
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Debbie
(@regisgoldens) reported
@EE I took new contract for broadband but your customer service has been so bad and you’ve let me down I have to keep calling YOU so I’ll be leaving forget penalties you haven’t kept your side of the deal !!!