EE outages and service status in Ponteland, England

Problems in the last 24 hours in Ponteland, England

The chart below shows the number of EE reports we have received in the last 24 hours from users in Ponteland, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Ponteland, England

The most recent EE outage reports came from the following cities: Newcastle upon Tyne, North Shields, Blaydon-on-Tyne, and Gateshead.

City	Problem Type	Report Time
Newcastle upon Tyne	Internet	22 hours ago
North Shields	Phone	5 days ago
Newcastle upon Tyne	Phone	1 month ago
Gateshead	Internet	2 months ago
Newcastle upon Tyne	Total Blackout	2 months ago
Newcastle upon Tyne	Internet	2 months ago

Nearby cities with recent reports

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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EE Issues Reports Near Ponteland, England

Latest outage, problems and issue reports in Ponteland and nearby locations:

• 
  Stephen Hully (@HullyStephen) reported 7 minutes ago from Whitley Bay, England

  @EE Hi yeah it's ne290rt, my address is 9 glendale Grove, North shields, honestly it's been going on for nearly a year, signal is shocking around our area, I have rang up a few times. Was even told I was not in a contract so I could get another provider, found that comment so wrong

• 
  David (@davidhorsefield) reported 8 minutes ago from Longbenton, England

  @Kul85 @EE Ah, we have no signal in our house but luckily the wifi calling works great

• 
  Alan D'Arcy (@weeweegie) reported 10 minutes ago from Washington, England

  @EE My voicemail has been deactivated and calls to Customer Service have been ended after 15m 32s twice in the last half hour! Can someone please help me activate voicemail? VM ON doesn't work! 😢

• 
  Alex Mason (@AlexMason000) reported 14 minutes ago from Whitley Bay, England

  @EE Shite service as usual in #Tynemouth Don't know why I pay my bills

• 
  Aely McKeon (@AelyMcKeon) reported 15 minutes ago from Whitley Bay, England

  @EE phone signal been off in NE25 since September 5th. When will this be resolved? There is an acknowledged fault but keep being told it will be repaired within 16 hours.

• 
  shaun smith (@tempersmith) reported 15 minutes ago from Gateshead, England

  @EE cancel my contract as I type this robbing cun*s

• 
  Char (@AbitofCharlieb) reported 18 minutes ago from Gateshead, England

  @EE My 4G has been super slow recently. And our EE WIFI is broken (a second time) due to be fixed in the morning. Not ideal having awful 4G and broken WiFi. As well as this I’ve used loads of data due to broken WiFi :/ can you reimburse?

• 
  Ian (@ian_safc_1974) reported 31 minutes ago from Dunston, England

  @scott_fcb @EE I’ve had same issue

• 
  lee major (not bionic) (@MajorManor) reported 36 minutes ago from Newburn, England

  My water bill has gone up 9% @NorthumbrianH2O despite waterway pollution, my phone bill has gone up 14.4% @EE despite garbage 5G coverage!!!!! Keep pushing and and something has to give,

• 
  Alan Hewitt (@alanhewittphoto) reported 43 minutes ago from Ashington, England

  Anybody in rural Northumberland on @VodafoneUK? I’m looking at upgrades, on @EE at present and their offerings are terrible in comparison to changing to Vodafone.

• 
  Aely McKeon (@AelyMcKeon) reported 43 minutes ago from Whitley Bay, England

  @EE I have had no phone signal for the last 3 days. It seems to go off around 8am and comes back at 9pm. Very frustrating and also dangerous. I am a childminder and need to be able to make and receive calls

• 
  Richard Lander (@Lamma27) reported 45 minutes ago from Morpeth, England

  @EE @rootmetrics You can do all this and yet you can't the upgrade I was to be sorted out since 17th October! Customer focused? What a joke!

• 
  Robby #StayHome #SaveLives (@RobbyRSSRobot) reported 47 minutes ago from Newcastle upon Tyne, England

  @EE any chance of a response to the DM I sent please? Vulnerable customer here asking many times for help.

• 
  Amy McCord (@amymccordx) reported 47 minutes ago from Hebburn, England

  @EE Hi was on the phone yesterday & they confirmed there’s a fault in my area but its not a priority for you guys to fix as you didn’t know what was causing the fault. It’s getting worse and worse we’ve got four EE devices in our household and we’re struggling to make calls

• 
  Jac Wilson (@jacwiljam) reported 48 minutes ago from Whitley Bay, England

  Anyone having trouble with @EE when making phone calls ?

• 
  Richie Veitch (@richieveitch) reported 48 minutes ago from Newburn, England

  @EE Major issues with call connecting/dropping also foreign dial tones when people are ringing me and I’m in the uk!

• 
  Josh Stephenson (@jstep__) reported 50 minutes ago from Birtley, England

  @EE Would I be able to ask what is happening with the signal tower in Birtley (Gateshead in Newcastle). Most people have 1 or no signal in my area.

• 
  ᴀᴍʏ ♡ (@ultimatelyamy) reported 59 minutes ago from Newcastle upon Tyne, England

  @EE Any help as to why apple music won’t link to the phone when it was bought as a smart benefit?

• 
  Geoff Wade (@GeoffWadeSwim) reported 59 minutes ago from Longbenton, England

  @VodafoneUK I've just switched to you and am disappointed to find out that you have no network coverage in Tyne & Wear @My_Metro tunnels. With @EE I got 4G suitable for video calls and uninterrupted Teams meetings from home to work. Now I can't even get 2G. When will you upgrade?

• 
  Anthony (Tony) Dalzell (@Tdal1369) reported 60 minutes ago from Washington, England

  @EE So if I took a new plan out as an existing customer would I get the same?

EE Issues Reports

Latest outage, problems and issue reports in social media:

• 
  PushbackUK (@PimPGA) reported 6 minutes ago

  @EE A hand? I called them before and once you mention that you have your own router, they can't help you.

• 
  David charnock (@david4charnock) reported 9 minutes ago

  @ad_moran4 @EE @O2 Yeah but o2 signal and coverage is absolutley shocking

• 
  Matt Black (@DJ_Matt_Black) reported 11 minutes ago

  @EE Thank you, when I contacted customer service by DM this is the number that contacted me so I think you might want to look into it

• 
  Halloween Jack (@red_mutant_eyes) reported 12 minutes ago

  @EE you ignored my message. Your DMs are automated and don’t read messages and your app chat bot doesn’t help either. My mobile network has been down for days. This is the second time in a couple of weeks. Your ‘updates’ say nothing. How are we meant to know what’s happening

• 
  DML (@DMLYONDER) reported 13 minutes ago

  @EE Ee have elderly customers they fail to fix their phone lines and internet with 30 days put vulnerable customers at risk, fail to keep their customers informed of repair dates and times, and BT totally ignore customers, and don’t value when you been with them 20 plus years

• 
  Opeyemi Daniel (@DinaGlyphs) reported 15 minutes ago

  @EE When asked if I want to talk to someone and I follow the prompt, the call ends with an instruction to wait for further messages to guide me on how to get further support. The message doesn’t arrive, nor do I get a call back.

• 
  andrew (@adrewmg) reported 16 minutes ago

  @EE I haven’t been able to use my phone since I get to Spain a few days ago. I can’t make calls or use the internet. How can I log into my account when I can’t receive the text code sent to my phone. I have never had this problem on other networks.

• 
  Jim C (@Showmethetears) reported 16 minutes ago

  @EE Zero response to this - luckily I'm not in contract on the two accounts I have with EE, or my broadband so next week I'll be cancelling this service and getting a new provider

• 
  peter bruce🐟 (@peterbruce) reported 16 minutes ago

  @EE Your customer service team cannot and have not give accurate information , two different stories.

• 
  Dan B (@doomlooped) reported 19 minutes ago

  @1pMobile @EE Hi. I've had zero network or mobile coverage over the past 3 days indoors. Previously had low 5G coverage for voice and calls.. Please can you investigate? BS20 0.