EE outages and service status in Ponteland, England

Problems in the last 24 hours in Ponteland, England

The chart below shows the number of EE reports we have received in the last 24 hours from users in Ponteland, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Ponteland, England

The most recent EE outage reports came from the following cities: Gateshead, Newcastle upon Tyne, North Shields, and Blaydon-on-Tyne.

City	Problem Type	Report Time
Gateshead	Internet	10 days ago
Newcastle upon Tyne	Internet	12 days ago
North Shields	Phone	16 days ago

Community Discussion

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EE Issues Reports Near Ponteland, England

Latest outage, problems and issue reports in Ponteland and nearby locations:

• 
  Sarah Ilott (@sri5308) reported 2 minutes ago from Morpeth, England

  @EE I want some help please. Is this the page for customer help? Many thanks, Sarah

• 
  Mr395008 (@Mr395008) reported 4 minutes ago from Newcastle upon Tyne, England

  Trying to join @EE from another network. Put my sim in phone, went to EE/join online, followed steps and now greeted with “were unable to retrieve your account details right now”. Should I just give up before I’ve ever started? It’s already becoming stressful. 🙄

• 
  Bethany Henderson (@BCHenderson_xo) reported 5 minutes ago from Hazlerigg, England

  @EE been trying to dm you regarding an issue but have had no reply yet

• 
  Jane M 🌈 - Slimming World Benton (@janeymed) reported 10 minutes ago from Longbenton, England

  @EE Wifi Calling still not working.

• 
  Tracy 💙 (@Sadiesmam) reported 12 minutes ago from Ashington, England

  @EE credit where its due. Great customer service this morning. I have been a customer for a lot of years and it's nice to get some loyalty in return. #ee #phonecontract

• 
  Sarah Ilott (@sri5308) reported 19 minutes ago from Morpeth, England

  @EE Hi, I received help for one of my accounts yesterday but I need help with my main account today. Is that ok? I didn’t just want to DM incase it confuses the situation.

• 
  Anthony (Tony) Dalzell (@Tdal1369) reported 37 minutes ago from Washington, England

  @EE So if I took a new plan out as an existing customer would I get the same?

• 
  Ben Bias (@zombiefiend616) reported 38 minutes ago from Newburn, England

  @EE is there a problem with they billing system as I can't pay my bill online??

• 
  Robby #CelebrateNeighbours (@RobbyRSSRobot) reported 40 minutes ago from Newcastle upon Tyne, England

  @EE I tried to send an MMS before but got the message MMS isn't supported by the network?

• 
  Louise (@RobbyRSSRobot) reported 41 minutes ago from Gateshead, England

  @EE hello! My stepdad recently died and his phone says no SIM Emergency calls only. Any ideas? It doesn't look like airplane mode is on. We think the hospital may have changed a setting or disabled something as settings appear to be picking up a SIM

• 
  Richard Lander (@Lamma27) reported 42 minutes ago from Morpeth, England

  @EE @rootmetrics You can do all this and yet you can't the upgrade I was to be sorted out since 17th October! Customer focused? What a joke!

• 
  Aely McKeon (@AelyMcKeon) reported 42 minutes ago from Whitley Bay, England

  @EE I have had no phone signal for the last 3 days. It seems to go off around 8am and comes back at 9pm. Very frustrating and also dangerous. I am a childminder and need to be able to make and receive calls

• 
  Raj (@engg_rky) reported 44 minutes ago from Newcastle upon Tyne, England

  I’m planning to #leave @EE network as they are NOT providing few free international minutes. They have 20£ 500 min and 10£ 1000 min (math is wrong) I need at least 300 min free per month, I am having 24£ plan. @lebara @LycamobileUK has unlimited min in 15£ with 8GB data

• 
  Aely McKeon (@AelyMcKeon) reported 46 minutes ago from Whitley Bay, England

  @EE phone signal been off in NE25 since September 5th. When will this be resolved? There is an acknowledged fault but keep being told it will be repaired within 16 hours.

• 
  Idh46 (@idh46) reported 46 minutes ago from Wallsend, England

  @EE big thank u 4.a new replacement phone foc due to camera fault that @samsung would not repairs due to tiny mark. On screen thank u again for all.your help in this matter

• 
  Alan Hewitt (@alanhewittphoto) reported 47 minutes ago from Ashington, England

  Anybody in rural Northumberland on @VodafoneUK? I’m looking at upgrades, on @EE at present and their offerings are terrible in comparison to changing to Vodafone.

• 
  Paul Rackstraw (@rackysafc) reported 51 minutes ago from Washington, England

  @EE hi I'm having trouble upgrading from the App. I follow the link but I get this message (pic attached). When I log on direct from website it doesn't give me the option to upgrade the line I want ( the others on my account are all visible). Help!

• 
  Liam (@L17aamLiam) reported 52 minutes ago from Gateshead, England

  @EE Yes this morning. You were still a very long way from @skytv. It seems that customer loyalty isn’t worth as much as a new customer is. All 3 lines will be moving to sky.

• 
  Mark.🇬🇧🇺🇦 (@19bootsy68) reported 55 minutes ago from Dunston, England

  @EE My home broadband is not working. It said I had to call yous but I done have your advice time of 20 minutes. Is there a fault in the NE11 area of Gateshead?. Thanks.

• 
  Stephen Hully (@HullyStephen) reported 58 minutes ago from Whitley Bay, England

  @EE Hi yeah it's ne290rt, my address is 9 glendale Grove, North shields, honestly it's been going on for nearly a year, signal is shocking around our area, I have rang up a few times. Was even told I was not in a contract so I could get another provider, found that comment so wrong

EE Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Stacey (@sistermoose) reported 11 minutes ago

  well done @ee for shaming my mum for being deaf when she needed help! Brilliant support of the vulnerable and disabled community!

• 
  Gar (@Evolife80) reported 12 minutes ago

  @EE once again the network is down in NE482DA. 5th time this week.

• 
  Belfast Col (@BelfastCol) reported 16 minutes ago

  @EE on hold for technical support. After the recording told me you are the UKs favourite network you then told me my call should be answered 'within an hour' Really!?!?!

• 
  Sataiin (@Sataiin) reported 17 minutes ago

  @England @EE Average first half, horrible second half, I really hope that none of them play a single game, what boring football, they couldn't against a semi-professional team, they are going to suffer a lot in the World Cup.

• 
  🇮🇷Madison (@mr_introvert_90) reported 18 minutes ago

  @England @EE Poor performance

• 
  KWAKU RONABELLINGHAM (@KyleStephen77) reported 21 minutes ago

  @iamdatdudeee @England @EE What’s race in choosing Gordon over Bellingham or even Konsa aa the man of the match? Are you that stupid not to have realized that or did you not watch the game? Gyimii

• 
  Mark Kelly (@MarkKel84034045) reported 23 minutes ago

  @EE You are going to need it when @ee fail to deliver your broadband repeatedly and they suggest just hot spotting your phone.

• 
  Tag (@tagz174) reported 23 minutes ago

  @robbopalmer @EE They’re terrible was glad to get rid of my sons sim with them

• 
  Sam (@DJSam_D) reported 25 minutes ago

  @EE is your online store down, can’t seem to make an order

• 
  Darren Pemberton (@Dazbaza) reported 29 minutes ago

  @EE your service absolutely shocking I’m on your customer care line for the 3rd weekend running,due to poor internet performance. After 30 mins in the queue to be disconnected coz you tech service is now finished !!