EE outages and service status in Ponteland, England

Problems in the last 24 hours in Ponteland, England

The chart below shows the number of EE reports we have received in the last 24 hours from users in Ponteland, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Ponteland, England

The most recent EE outage reports came from the following cities: Newcastle upon Tyne, Gateshead, Cramlington, and Prudhoe.

City	Problem Type	Report Time
Newcastle upon Tyne	Phone	6 days ago
Gateshead	Internet	15 days ago
Newcastle upon Tyne	Total Blackout	16 days ago
Newcastle upon Tyne	Internet	16 days ago
Gateshead	Wi-fi	20 days ago
Newcastle upon Tyne	Phone	1 month ago

Nearby cities with recent reports

Community Discussion

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EE Issues Reports Near Ponteland, England

Latest outage, problems and issue reports in Ponteland and nearby locations:

• 
  Aely McKeon (@AelyMcKeon) reported 1 minute ago from Whitley Bay, England

  @EE I have had no phone signal for the last 3 days. It seems to go off around 8am and comes back at 9pm. Very frustrating and also dangerous. I am a childminder and need to be able to make and receive calls

• 
  Shahan Chowdhury™ © (@shahanchowdhury) reported 3 minutes ago from Walker Gate, England

  @EE ...and since spoken to BT directly they advise me that I have the service on the app through you and not BT directly or via my Sky subscription. Could you confirm if this is correct and whether I am paying extra for this? Thank you in advance. Shahan

• 
  Mr395008 (@Mr395008) reported 10 minutes ago from Newcastle upon Tyne, England

  Trying to join @EE from another network. Put my sim in phone, went to EE/join online, followed steps and now greeted with “were unable to retrieve your account details right now”. Should I just give up before I’ve ever started? It’s already becoming stressful. 🙄

• 
  Robby #CelebrateNeighbours (@RobbyRSSRobot) reported 12 minutes ago from Newcastle upon Tyne, England

  @EE I tried to send an MMS before but got the message MMS isn't supported by the network?

• 
  Raj (@engg_rky) reported 13 minutes ago from Newcastle upon Tyne, England

  I’m planning to #leave @EE network as they are NOT providing few free international minutes. They have 20£ 500 min and 10£ 1000 min (math is wrong) I need at least 300 min free per month, I am having 24£ plan. @lebara @LycamobileUK has unlimited min in 15£ with 8GB data

• 
  Mark.🇬🇧🇺🇦 (@19bootsy68) reported 15 minutes ago from Dunston, England

  @EE My home broadband is not working. It said I had to call yous but I done have your advice time of 20 minutes. Is there a fault in the NE11 area of Gateshead?. Thanks.

• 
  Alan D'Arcy (@weeweegie) reported 15 minutes ago from Washington, England

  @EE My voicemail has been deactivated and calls to Customer Service have been ended after 15m 32s twice in the last half hour! Can someone please help me activate voicemail? VM ON doesn't work! 😢

• 
  Nicola Corbishley (@NicCorbishley86) reported 22 minutes ago from Whitley Bay, England

  @EE I did not agree for my bill to rise by £15 during my contract!! The signal is a joke most is the time!! So this is not justifiable!!

• 
  Louise (@RobbyRSSRobot) reported 30 minutes ago from Sheriff Hill, England

  @EE I'm needing more time to pay but because I'm on a payment plan the bot can't help

• 
  Paul Rackstraw (@rackysafc) reported 33 minutes ago from Washington, England

  @EE hi I'm having trouble upgrading from the App. I follow the link but I get this message (pic attached). When I log on direct from website it doesn't give me the option to upgrade the line I want ( the others on my account are all visible). Help!

• 
  Ben Bias (@zombiefiend616) reported 36 minutes ago from Newburn, England

  @EE is there a problem with they billing system as I can't pay my bill online??

• 
  Adrian Hitchman (@janade1) reported 38 minutes ago from Wideopen, England

  @Apple fail. New iPhone delivered, new style 's' charging cable. No plug included, can't charge the phone as only have USB sockets and plugs! @EE could have told us on the call. #bewarned #

• 
  Michael Wilkinson (@mikee3711) reported 44 minutes ago from Ashington, England

  Very disappointed with @EE Ashington branch. My dads @SamsungMobile still has a fault turning off randomly despite 2 ‘repairs’. Told by @EE phone would now need to be replaced BUT my dad needs to take it to Newcastle @SamsungMobile store HIMSELF for support. Appalling service @EE

• 
  David Parker (@davidparkersm) reported 47 minutes ago from Whickham, England

  Can’t reset my @EE password for #myee. Phoned 150 for help and crappy customer service. Feel I made a wrong choice going with them

• 
  Gareth Miller 🇺🇦 (@geemiller71) reported 48 minutes ago from Washington, England

  @ee no signal on 5g in @IcelandFoods wife 4g on @virginmedia full signal.

• 
  Josh Stephenson (@jstep__) reported 49 minutes ago from Birtley, England

  @EE Would I be able to ask what is happening with the signal tower in Birtley (Gateshead in Newcastle). Most people have 1 or no signal in my area.

• 
  shaun smith (@tempersmith) reported 54 minutes ago from Gateshead, England

  @EE cancel my contract as I type this robbing cun*s

• 
  David (@davidhorsefield) reported 54 minutes ago from Longbenton, England

  @Kul85 @EE Ah, we have no signal in our house but luckily the wifi calling works great

• 
  ManicCollie (@maniccollie) reported 56 minutes ago from Cramlington, England

  @EE Yes tried all that. I tried to phone EE and there was a recorded message saying that they were aware there was a problem

• 
  Stephen Hully (@HullyStephen) reported 57 minutes ago from Whitley Bay, England

  @EE Hi yeah it's ne290rt, my address is 9 glendale Grove, North shields, honestly it's been going on for nearly a year, signal is shocking around our area, I have rang up a few times. Was even told I was not in a contract so I could get another provider, found that comment so wrong

EE Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Emma (@em_doapsi) reported 8 minutes ago

  @EE customer service phone line not working so can’t get help with the migration from BT service.

• 
  Gillian McKinnon (@giframac) reported 10 minutes ago

  @Ofcom why is @EE able to suspend my phone despite asking repeatedly to set up a direct debit? Followed all their requests. Spent a whole day on the phone. Women’s refuge. Having no phone is dangerous! No one listening or doing anything! Very frustrated! 😩 please help!

• 
  Ozzy (@beardedhalalguy) reported 11 minutes ago

  @EE I am currently aboard and my mobile number has been disconnected, I have tried all avenues to contact you and it has been a fail. No contact number no help on the website so this is my last result. Could you please get back to me and help me please

• 
  Sarah Jones #21 (@jonesy_laaa) reported 11 minutes ago

  @EE I’ve tried ringing and I’ve been on the phone twice this week to sort it out and after an hour, you guys hang up on me. Just give me back my refund please. It’s beyond a joke when my final bill was you was generated on the 18th March!

• 
  Paxo666UK (@Paxo666UK) reported 13 minutes ago

  @EE Your coverage at @HeathrowAirport (airside Terminal 3) sucks! I’m not passing through I work here and on a daily basis I struggle to use my 5/4G

• 
  J (@Daylightfire) reported 16 minutes ago

  outstanding work from @WeAreOpenreach when installing neighbours fibre they cut our broadband, just cut the cable, Even though it clearly goes into a different house, and @bt_uk / @EE said, best we can do to get it back is Tuesday. The levels of customer service are at a new low

• 
  Jayne with a Y (@JB_56_) reported 16 minutes ago

  @EE please can you help urgently. You sent me a sincerely called me today and my phone won’t work. I have called 150 on another phone which useless. What do I do

• 
  Charlie Thomas (@CThomas663) reported 17 minutes ago

  And then when another chap calls today trying to sell me things... I can only apologise to the poor guy in your call centre who just hot both barrels, @EE Seriously, stop it.

• 
  Julie F (@jvfisher59) reported 18 minutes ago

  @EE shocking customer service today so asked to speak to a manager - apparently no one available on Fri afternoon as ‘they’re busy people & have things to do’ 😳

• 
  Sebastiian Georg 🐎🤠✈️❤️‍🔥 (@SebastianGeorg_) reported 18 minutes ago

  Big @EE website down. Kmt