EE outages and service status in Ponteland, England

Problems in the last 24 hours in Ponteland, England

The chart below shows the number of EE reports we have received in the last 24 hours from users in Ponteland, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Ponteland, England

The most recent EE outage reports came from the following cities: Gateshead, Newcastle upon Tyne, North Shields, and Blaydon-on-Tyne.

City	Problem Type	Report Time
Gateshead	Internet	6 days ago
Newcastle upon Tyne	Internet	9 days ago
North Shields	Phone	12 days ago
Newcastle upon Tyne	Phone	2 months ago

Nearby cities with recent reports

Community Discussion

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EE Issues Reports Near Ponteland, England

Latest outage, problems and issue reports in Ponteland and nearby locations:

• 
  Paul Rackstraw (@rackysafc) reported 8 minutes ago from Washington, England

  @EE hi I'm having trouble upgrading from the App. I follow the link but I get this message (pic attached). When I log on direct from website it doesn't give me the option to upgrade the line I want ( the others on my account are all visible). Help!

• 
  lee major (not bionic) (@MajorManor) reported 8 minutes ago from Newburn, England

  My water bill has gone up 9% @NorthumbrianH2O despite waterway pollution, my phone bill has gone up 14.4% @EE despite garbage 5G coverage!!!!! Keep pushing and and something has to give,

• 
  Patrick Rice FCMI (@Patrick_Rice) reported 11 minutes ago from Blaydon-on-Tyne, England

  @EE @imjonnychambers He's reporting a key issue that will affect any and all users, and gave you all the info you need to investigate it. The 'leaky feeder' (as the old method in tunnels was called), isn't broke on the Tyne & Wear Metro between Gateshead and Gateshead Stadium. Investigate it!

• 
  ManicCollie (@maniccollie) reported 15 minutes ago from Cramlington, England

  @EE Yes tried all that. I tried to phone EE and there was a recorded message saying that they were aware there was a problem

• 
  Laura Ashley Anderson (Farrow) (@laurafarrow91) reported 16 minutes ago from Whitley Bay, England

  I don’t understand how @EE can say I have excellent signal on their app when I currently have 0 bars in my house and missed a important phone call because I have no signal 😡I’ve never known a network like it

• 
  Stephen Hully (@HullyStephen) reported 17 minutes ago from Whitley Bay, England

  @EE Hi yeah it's ne290rt, North shields, honestly it's been going on for nearly a year, signal is shocking around our area, I have rang up a few times. Was told I was not in a contract so I could get another provider, found that comment so wrong, have been a customer for years

• 
  Robby #CelebrateNeighbours (@RobbyRSSRobot) reported 24 minutes ago from Newcastle upon Tyne, England

  @EE I tried to send an MMS before but got the message MMS isn't supported by the network?

• 
  Bethany Henderson (@BCHenderson_xo) reported 26 minutes ago from Hazlerigg, England

  @EE any idea when the network will be back up and running properly? I seen on the app there is a few issues. Im waiting on an important call and they won’t be able to get through

• 
  Stephen Hully (@HullyStephen) reported 29 minutes ago from Whitley Bay, England

  @EE Hi yeah it's ne290rt, my address is 9 glendale Grove, North shields, honestly it's been going on for nearly a year, signal is shocking around our area, I have rang up a few times. Was even told I was not in a contract so I could get another provider, found that comment so wrong

• 
  ManicCollie (@maniccollie) reported 34 minutes ago from Cramlington, England

  @EE is your broadband down in south Northumberland. Ours has suddenly gone off. Tried reboot but nothing

• 
  Robby #StayHome #SaveLives (@RobbyRSSRobot) reported 35 minutes ago from Newcastle upon Tyne, England

  @EE apparently you've been trying to contact me regarding a complaint. I can't find an email from you. If I DM the complaint reference, are you able to tell me what's happening?

• 
  mathew brannigan (@mattybrannigan) reported 36 minutes ago from Newcastle upon Tyne, England

  Can’t watch the football again cause of @EE man, worst provider going

• 
  Raj (@engg_rky) reported 38 minutes ago from Newcastle upon Tyne, England

  I’m planning to #leave @EE network as they are NOT providing few free international minutes. They have 20£ 500 min and 10£ 1000 min (math is wrong) I need at least 300 min free per month, I am having 24£ plan. @lebara @LycamobileUK has unlimited min in 15£ with 8GB data

• 
  Steph. (@stephwales_) reported 42 minutes ago from Gateshead, England

  Ehhh, I have no Internet connection but twitter still works. Nothing else. @EE down?

• 
  Shahan Chowdhury™ © (@shahanchowdhury) reported 45 minutes ago from Walker Gate, England

  @EE ...and since spoken to BT directly they advise me that I have the service on the app through you and not BT directly or via my Sky subscription. Could you confirm if this is correct and whether I am paying extra for this? Thank you in advance. Shahan

• 
  Aely McKeon (@AelyMcKeon) reported 49 minutes ago from Whitley Bay, England

  @EE I have had no phone signal for the last 3 days. It seems to go off around 8am and comes back at 9pm. Very frustrating and also dangerous. I am a childminder and need to be able to make and receive calls

• 
  Bethany Henderson (@BCHenderson_xo) reported 54 minutes ago from Hazlerigg, England

  @EE been trying to dm you regarding an issue but have had no reply yet

• 
  Ben Bias (@zombiefiend616) reported 56 minutes ago from Newburn, England

  @EE is there a problem with they billing system as I can't pay my bill online??

• 
  John Lavender - #Speedowarrior (@finswimmerjohn1) reported 58 minutes ago from Whickham, England

  @EE are you trying to Appeal to a younger customer base with your latest (ad nauseum) advertising campaign? If you are, then using the senile geriatric Actor that is Kevin Bacon isn't gonna help. Also, try using someone British...

• 
  Louise (@RobbyRSSRobot) reported 58 minutes ago from Gateshead, England

  @EE hello! My stepdad recently died and his phone says no SIM Emergency calls only. Any ideas? It doesn't look like airplane mode is on. We think the hospital may have changed a setting or disabled something as settings appear to be picking up a SIM

EE Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Shaun Adams (@shaundadams) reported 5 minutes ago

  @EE Guides tell there is no current plan for FF broadband to my property. Openreach tell me “building in this area in the next year”. No fixed plan just a time frame that moves forward. HELP!

• 
  Achorawl 🔜TheMixupLyon➡️Infurnity獸無限 (@Achorawl) reported 11 minutes ago

  @justnvc @EE I had a similar experience with the house my ex bought. The house had been rented 2 years before the date of purchase, but they never shut down their service. We could have moved in and they would be paying for our electricity bills as we had no way to contact them !

• 
  Jack (@jqckdawson) reported 14 minutes ago

  @EE Can you confirm the timeframes from when EE were first aware of this issue until the time it was marked resolved? Thanks.

• 
  𝗗𝗔𝗥𝗧𝗛 𝗩𝗔𝗗𝗘𝗥 𝗡o1™🌐 (-o-) (@Darth_VaderNo1) reported 15 minutes ago

  @loisgriff_ @EE EE are crap. I left them and use Sky Mobile now.

• 
  Shaun Adams (@shaundadams) reported 18 minutes ago

  @EE I’m assuming from the lack of response you are not going to help??!

• 
  Iain (@iainfrichardson) reported 18 minutes ago

  @EE @robbopalmer Would have to agree my mother switched so she could keep her landline etc Awful setup, inept customer service!

• 
  Alfie (@Cluelez9) reported 22 minutes ago

  @EE has the network been down the past few days , i cant seem to use any mobile data. ive had signal and 5G but it dosnt seem to work or load anything pages, or texts,calls over WiFi, on my data. ive restarted my phone multiple times, ive also tried the airplane mode trick

• 
  DomLarkin65 (@DomLarkin65) reported 23 minutes ago

  @EE I’ve moved from using mobile broadband to fibre. Wanted to send back my Smart 5G hub. Told by your customer services that you don’t want and that it’s down to me to dispose of it (“or keep it”). That’s very wasteful. And assumes that I’m responsible for recycling Any comment?

• 
  Steve (@coastersteve) reported 24 minutes ago

  @EE I'm at the point of ditching my contract with EE which I've held since you started and before that Orange. Scaring customers is a terrible way to gain customers. They're coming back at 7, the cctv is on and I'll record them lying to my face to get a sale.

• 
  Carl (@Carl_M79) reported 24 minutes ago

  Had nearly a full week of drop outs and slow speeds whilst paying a fortune for '1GB broadband' @EE. Sort it out ffs.