EE outages and service status in Ponteland, England

Problems in the last 24 hours in Ponteland, England

The chart below shows the number of EE reports we have received in the last 24 hours from users in Ponteland, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Ponteland, England

The most recent EE outage reports came from the following cities: Gateshead, Newcastle upon Tyne, North Shields, and Blaydon-on-Tyne.

City	Problem Type	Report Time
Gateshead	Internet	13 days ago
Newcastle upon Tyne	Internet	15 days ago
North Shields	Phone	19 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

EE Issues Reports Near Ponteland, England

Latest outage, problems and issue reports in Ponteland and nearby locations:

• 
  David Paterson (@onet18975) reported 3 minutes ago from Morpeth, England

  @EE Customer service equally as poor. Dialogue started only to be waiting 30mins between replies

• 
  Vee Collins (@veecollins) reported 5 minutes ago from Newcastle upon Tyne, England

  @ob999666 @EE @EE is indeed down, big UK outtage

• 
  Shahan Chowdhury™ © (@shahanchowdhury) reported 6 minutes ago from Walker Gate, England

  @EE ...and since spoken to BT directly they advise me that I have the service on the app through you and not BT directly or via my Sky subscription. Could you confirm if this is correct and whether I am paying extra for this? Thank you in advance. Shahan

• 
  John Lavender - #Speedowarrior (@finswimmerjohn1) reported 12 minutes ago from Whickham, England

  @EE are you trying to Appeal to a younger customer base with your latest (ad nauseum) advertising campaign? If you are, then using the senile geriatric Actor that is Kevin Bacon isn't gonna help. Also, try using someone British...

• 
  ᴀᴍʏ ♡ (@ultimatelyamy) reported 14 minutes ago from Newcastle upon Tyne, England

  @EE Any help as to why apple music won’t link to the phone when it was bought as a smart benefit?

• 
  Aely McKeon (@AelyMcKeon) reported 15 minutes ago from Whitley Bay, England

  @EE I have had no phone signal for the last 3 days. It seems to go off around 8am and comes back at 9pm. Very frustrating and also dangerous. I am a childminder and need to be able to make and receive calls

• 
  jamie shield (@jshield1988) reported 17 minutes ago from Whitley Bay, England

  @EE unable to get through to tech support on phone, or to any department Says the office is closed....

• 
  Matt (@matt3lee) reported 18 minutes ago from Hebburn, England

  @EE having problems setting up bt sport which is included as my add on? Spent 25 mins on hold yesterday and now up to 25mins today 🤯

• 
  Sarah Ilott (@sri5308) reported 24 minutes ago from Morpeth, England

  @EE Hi, I received help for one of my accounts yesterday but I need help with my main account today. Is that ok? I didn’t just want to DM incase it confuses the situation.

• 
  Bethany Henderson (@BCHenderson_xo) reported 28 minutes ago from Hazlerigg, England

  @EE any idea when the network will be back up and running properly? I seen on the app there is a few issues. Im waiting on an important call and they won’t be able to get through

• 
  Sarah Ilott (@sri5308) reported 29 minutes ago from Morpeth, England

  @EE I want some help please. Is this the page for customer help? Many thanks, Sarah

• 
  Rockcliffe Files (@RockcliffeFiles) reported 31 minutes ago from Whitley Bay, England

  Woke to learn my @EE mobile contact is going up by 14.4%. Whilst I’m closer to pensionable age than 21 I should be pleased BT will pay dividends on obscene profits and help my pension but that’s 14.4% less money I’ll spend in the economy, it all feels a bit flawed and inequitable

• 
  Stephen Hully (@HullyStephen) reported 33 minutes ago from Whitley Bay, England

  @EE Hi yeah it's ne290rt, North shields, honestly it's been going on for nearly a year, signal is shocking around our area, I have rang up a few times. Was told I was not in a contract so I could get another provider, found that comment so wrong, have been a customer for years

• 
  Stephen Hully (@HullyStephen) reported 37 minutes ago from Whitley Bay, England

  @EE Pity the signal is terrible

• 
  lee major (not bionic) (@MajorManor) reported 49 minutes ago from Newburn, England

  My water bill has gone up 9% @NorthumbrianH2O despite waterway pollution, my phone bill has gone up 14.4% @EE despite garbage 5G coverage!!!!! Keep pushing and and something has to give,

• 
  Jane M 🌈 - Slimming World Benton (@janeymed) reported 49 minutes ago from Longbenton, England

  @EE Wifi Calling still not working.

• 
  Michael Young (@micky9nufc) reported 53 minutes ago from Newcastle upon Tyne, England

  @BT & @EE couldnt organise a pissup in a brewery. Due to their mistake a elderly person with health issues is now with out a working mobile phone number !!!!!!

• 
  Jac Wilson (@jacwiljam) reported 57 minutes ago from Whitley Bay, England

  Anyone having trouble with @EE when making phone calls ?

• 
  Louise (@RobbyRSSRobot) reported 59 minutes ago from Gateshead, England

  @EE hello! My stepdad recently died and his phone says no SIM Emergency calls only. Any ideas? It doesn't look like airplane mode is on. We think the hospital may have changed a setting or disabled something as settings appear to be picking up a SIM

• 
  David Paterson (@onet18975) reported 59 minutes ago from Morpeth, England

  @EE worst network provider in this postcode area ever! False advertising

EE Issues Reports

Latest outage, problems and issue reports in social media:

• 
  KWAKU RONABELLINGHAM (@KyleStephen77) reported 6 minutes ago

  @iamdatdudeee @England @EE What’s race in choosing Gordon over Bellingham or even Konsa aa the man of the match? Are you that stupid not to have realized that or did you not watch the game? Gyimii

• 
  Resetter (@Resetter2022) reported 7 minutes ago

  @EE why are you like a third works BB provider? Your app is useless. You've sent me a text message a day for as long as I can remember tell me there's an issue that will be resolved in 14 hrs. You should be refunding me months of subs

• 
  PT (@ptavfc1) reported 7 minutes ago

  @EE Even your spelling and grammar is poor…….. amend it and try again the I’ll engage with you @EE

• 
  havoc ΘΔ (@wolfgirlthing) reported 8 minutes ago

  @EE ive already submitted a complaint, and the complaint handler was so rude it was shocking. can you get someone to reach out to me please

• 
  Warszawa 🖤🇺🇦🇪🇺 (@Warszawa2025_) reported 9 minutes ago

  @robbopalmer @EE I got a refund off them when I cancelled my contract then received 2 letters threatening bailiffs if I didn't pay the outstanding balance which was the refund they had sent me. Absolutely the worse customer service I've experienced 🙄

• 
  beastbridge (@rasmusajeti7) reported 10 minutes ago

  @England @EE Motm is the people who never watched and didn't waste their time

• 
  Adrian Shilliday (@a_shilliday) reported 11 minutes ago

  @EE - is there something wrong with the EE app. Going in circles trying to get logged in. I have reinstalled etc and same issue. See others on EE forum having issues too

• 
  Val FS Nomad (Cømms Open) (@FlamesNomad) reported 18 minutes ago

  I come home Internet is still dead ( @EE what ******** ) And no food for me but the other two ******* get to eat At least that guy can live

• 
  Jack (@jqckdawson) reported 19 minutes ago

  @EE Can you confirm the timeframes from when EE were first aware of this issue until the time it was marked resolved? Thanks.

• 
  ND Bankz (@officialNDsmaht) reported 19 minutes ago

  @England @EE Worst performance