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EE Outage Report in Ponteland, Northumberland, England

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EE (Everything Everywhere) offers mobile phone, mobile internet, home broadband internet and home phone service.

Problems in the last 24 hours in Ponteland, England

The chart below shows the number of EE reports we have received in the last 24 hours from users in Ponteland and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

EE Outage Chart in Ponteland, Northumberland, England 12/27/2025 17:50

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Most Reported Problems

The following are the most recent problems reported by EE users through our website.

  1. Internet (46%)

    Internet (46%)

  2. Phone (26%)

    Phone (26%)

  3. Wi-fi (13%)

    Wi-fi (13%)

  4. Total Blackout (9%)

    Total Blackout (9%)

  5. E-mail (4%)

    E-mail (4%)

  6. TV (2%)

    TV (2%)

Live Outage Map Near Ponteland, Northumberland, England

The most recent EE outage reports came from the following cities: Wallsend, Newcastle upon Tyne, Washington and Gateshead.

Loading map, please wait...
City Problem Type Report Time
United KingdomWallsend E-mail
United KingdomNewcastle upon Tyne Phone
United KingdomWashington Phone
United KingdomNewcastle upon Tyne Phone
United KingdomWashington Phone
United KingdomNewcastle upon Tyne Phone

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

EE Issues Reports Near Ponteland, England

Latest outage, problems and issue reports in Ponteland and nearby locations:

  • RobbyRSSRobot Robby #StayHome #SaveLives (@RobbyRSSRobot) reported from Newcastle upon Tyne, England

    @dianne_gibb @EE @eppsy75 Yeah I'm the same. Been like this most of the day. Awful.

  • onet18975 David Paterson (@onet18975) reported from Morpeth, England

    @EE worst network provider in this postcode area ever! False advertising

  • suemetty Sue Metcalf. 🌈🌈🌈🌈 (@suemetty) reported from Gateshead, England

    @EE my signal been off most of the afternoon, any idea when it will be fixed?

  • geemiller71 Gareth Miller 🇺🇦 (@geemiller71) reported from Washington, England

    @ee no signal on 5g in @IcelandFoods wife 4g on @virginmedia full signal.

  • laurafarrow91 Laura Ashley Anderson (Farrow) (@laurafarrow91) reported from Whitley Bay, England

    I don’t understand how @EE can say I have excellent signal on their app when I currently have 0 bars in my house and missed a important phone call because I have no signal 😡I’ve never known a network like it

  • Sadiesmam Tracy 💙 (@Sadiesmam) reported from Ashington, England

    @EE credit where its due. Great customer service this morning. I have been a customer for a lot of years and it's nice to get some loyalty in return. #ee #phonecontract

  • onet18975 David Paterson (@onet18975) reported from Morpeth, England

    @EE Customer service equally as poor. Dialogue started only to be waiting 30mins between replies

  • RobbyRSSRobot Robby #StayHome #SaveLives (@RobbyRSSRobot) reported from Newcastle upon Tyne, England

    @Sunny93x @MartinPDean @EE I've been told by customer services it may be back tomorrow

  • jacwiljam Jac Wilson (@jacwiljam) reported from Whitley Bay, England

    Anyone having trouble with @EE when making phone calls ?

  • RobbyRSSRobot Robby #StayHome #SaveLives (@RobbyRSSRobot) reported from Newcastle upon Tyne, England

    @EE apparently you've been trying to contact me regarding a complaint. I can't find an email from you. If I DM the complaint reference, are you able to tell me what's happening?

  • jshield1988 jamie shield (@jshield1988) reported from Whitley Bay, England

    @EE unable to get through to tech support on phone, or to any department Says the office is closed....

  • BCHenderson_xo Bethany Henderson (@BCHenderson_xo) reported from Hazlerigg, England

    @EE any idea when the network will be back up and running properly? I seen on the app there is a few issues. Im waiting on an important call and they won’t be able to get through

  • janeymed Jane M 🌈 - Slimming World Benton (@janeymed) reported from Longbenton, England

    @EE Wifi Calling still not working.

  • BCHenderson_xo Bethany Henderson (@BCHenderson_xo) reported from Hazlerigg, England

    @EE been trying to dm you regarding an issue but have had no reply yet

  • tempersmith shaun smith (@tempersmith) reported from Gateshead, England

    @EE cancel my contract as I type this robbing cun*s

  • rackysafc Paul Rackstraw (@rackysafc) reported from Washington, England

    @EE hi I'm having trouble upgrading from the App. I follow the link but I get this message (pic attached). When I log on direct from website it doesn't give me the option to upgrade the line I want ( the others on my account are all visible). Help!

  • stephwales_ Steph. (@stephwales_) reported from Gateshead, England

    Ehhh, I have no Internet connection but twitter still works. Nothing else. @EE down?

  • alanhewittphoto Alan Hewitt (@alanhewittphoto) reported from Ashington, England

    Anybody in rural Northumberland on @VodafoneUK? I’m looking at upgrades, on @EE at present and their offerings are terrible in comparison to changing to Vodafone.

  • RobbyRSSRobot Robby #StayHome #SaveLives (@RobbyRSSRobot) reported from Newcastle upon Tyne, England

    @EE any chance of a response to the DM I sent please? Vulnerable customer here asking many times for help.

  • matt3lee Matt (@matt3lee) reported from Hebburn, England

    @EE having problems setting up bt sport which is included as my add on? Spent 25 mins on hold yesterday and now up to 25mins today 🤯

EE Issues Reports

Latest outage, problems and issue reports in social media:

  • MaddieGater Maddie (@MaddieGater) reported

    @EE someone said they were unlocking my account and said it’ll only take a few minutes then they will call me straight back, they said I will also loose signal for a moment. It’s been over 2 hours now, no call back or signal. What’s going on?

  • ScantleNuts12 Jack Scantlebury (@ScantleNuts12) reported

    @EE Thanks for the reply. And I’m sure @EE will be quick to offer a price reduction when the costs you face as a business reduce…? I have been an EE customer for over 10 years. I can’t ever recall receiving an email telling me my bill would be reducing… 1/2

  • dandembryedw dan (@dandembryedw) reported

    @EE It’s 5G WiFi and phone signal, I’ve spoken with several people, including managers and there is still no word. They’ve promised people we’re going to the mast for days, it’s a joke. I shouldn’t have to spend my holiday calling EE for an issue to be fixed 2 weeks after it arose.

  • Thestrokeguy Gareth (@Thestrokeguy) reported

    @EE #ee on what planet is a 10% rise is charges acceptable? How do I terminate my contract?

  • dandembryedw dan (@dandembryedw) reported

    @EE I’m away at the moment, just saw this. Internet is still off apparently to my friend who is cat-sitting. This is close to 2 weeks now which is ridiculous. How do I go about getting a deadlock letter for an ofcom complaint?

  • tracymaclure tracy maclure (@tracymaclure) reported

    @EE No I’ve never been a customer but it’s sorted and I’ve ordered my phone thank you

  • kos2doc kwame (@kos2doc) reported

    @EE I have been trying to get hold of the team to report my stolen phone and request a proof of use and barring request to my insurance company but this is proving to be difficult since I’m outside the country .Can someone help me please?

  • TinkerBell71_50 Vicky (Bell) Anderson (@TinkerBell71_50) reported

    @Superscotty1984 @EE Same here, sadly I'll be leaving then too after being a loyal customer for YEARS! @EE not helping and then putting the price plan up half way through the contract is no loyalty to customers at all. 😔

  • Siananigans Sian Downes (@Siananigans) reported

    @EE tried phoning, kept getting cut off. Then someone called me back but only to sell me an additional line. Got a data issue this month. Could someone help?

  • halebop27 halebop 💙 (@halebop27) reported

    @EE I have been on hold for 45 mins,and spoke to an agent for 15 mins for the phone to be put down and them not call me back. I want to know why I am paying the same price just a SIM as a new contract after 20 years being a customer. DAYLIGHT ROBBERY!