EE outages and service status in Ponteland, England

Problems in the last 24 hours in Ponteland, England

The chart below shows the number of EE reports we have received in the last 24 hours from users in Ponteland, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Ponteland, England

The most recent EE outage reports came from the following cities: North Shields, Gateshead, Newcastle upon Tyne, and Blaydon-on-Tyne.

City	Problem Type	Report Time
North Shields	Phone	6 days ago
Gateshead	Internet	21 days ago
Newcastle upon Tyne	Internet	24 days ago
North Shields	Phone	28 days ago

Nearby cities with recent reports

Community Discussion

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EE Issues Reports Near Ponteland, England

Latest outage, problems and issue reports in Ponteland and nearby locations:

• 
  steve (@stevew_pfc) reported 3 minutes ago from Cramlington, England

  @EE speaking to Amber Foster & Jade Muir. They have no idea of customer service and just insist on making the situation worse. #Poor Try and employ people who can do the job!!!! 75 mins and no further forward to

• 
  Gareth Miller 🇺🇦 (@geemiller71) reported 5 minutes ago from Washington, England

  @ee no signal on 5g in @IcelandFoods wife 4g on @virginmedia full signal.

• 
  ManicCollie (@maniccollie) reported 6 minutes ago from Cramlington, England

  @EE is your broadband down in south Northumberland. Ours has suddenly gone off. Tried reboot but nothing

• 
  Laura Ashley Anderson (Farrow) (@laurafarrow91) reported 8 minutes ago from Whitley Bay, England

  I don’t understand how @EE can say I have excellent signal on their app when I currently have 0 bars in my house and missed a important phone call because I have no signal 😡I’ve never known a network like it

• 
  Paul Rackstraw (@rackysafc) reported 19 minutes ago from Washington, England

  @EE hi I'm having trouble upgrading from the App. I follow the link but I get this message (pic attached). When I log on direct from website it doesn't give me the option to upgrade the line I want ( the others on my account are all visible). Help!

• 
  Luke Madden (@ifellintoawell) reported 21 minutes ago from Whitley Bay, England

  @EE Been having the internet cut out entirely every few minutes since early yesterday evening, is there an outage in the area due to weather or anything that could explain it?

• 
  Christy 🌈 (@phoenixfelis) reported 22 minutes ago from Newcastle upon Tyne, England

  I've known stress like trying to cancel a contract for an apple watch (haven't had an iPhone in over a year) and ive been paying 21 quid a month for **** all and now @EE are making it near impossible for me to cancel as I DONT HAVE A VALID MOBILE NUMBER

• 
  Richie Veitch (@richieveitch) reported 26 minutes ago from Newburn, England

  @EE Major issues with call connecting/dropping also foreign dial tones when people are ringing me and I’m in the uk!

• 
  Idh46 (@idh46) reported 29 minutes ago from Wallsend, England

  @EE big thank u 4.a new replacement phone foc due to camera fault that @samsung would not repairs due to tiny mark. On screen thank u again for all.your help in this matter

• 
  Sarah Ilott (@sri5308) reported 33 minutes ago from Morpeth, England

  @EE Hi, I received help for one of my accounts yesterday but I need help with my main account today. Is that ok? I didn’t just want to DM incase it confuses the situation.

• 
  Robby #StayHome #SaveLives (@RobbyRSSRobot) reported 33 minutes ago from Newcastle upon Tyne, England

  @dianne_gibb @EE @eppsy75 Yeah I'm the same. Been like this most of the day. Awful.

• 
  Robby #StayHome #SaveLives (@RobbyRSSRobot) reported 36 minutes ago from Newcastle upon Tyne, England

  @Sunny93x @MartinPDean @EE I've been told by customer services it may be back tomorrow

• 
  David Paterson (@onet18975) reported 36 minutes ago from Morpeth, England

  @EE Customer service equally as poor. Dialogue started only to be waiting 30mins between replies

• 
  Tracy 💙 (@Sadiesmam) reported 37 minutes ago from Ashington, England

  @EE credit where its due. Great customer service this morning. I have been a customer for a lot of years and it's nice to get some loyalty in return. #ee #phonecontract

• 
  Matt (@matt3lee) reported 38 minutes ago from Hebburn, England

  @EE having problems setting up bt sport which is included as my add on? Spent 25 mins on hold yesterday and now up to 25mins today 🤯

• 
  Elizabethwhite (@Lillybethwhite) reported 42 minutes ago from Marley Hill, England

  @EE Hi I have ordered the PS 5 I got the confirmation message and screen shot this but never received the email confirmation how do I know this has gone through went on your chat but they were useless

• 
  Sarah Ilott (@sri5308) reported 43 minutes ago from Morpeth, England

  @EE I want some help please. Is this the page for customer help? Many thanks, Sarah

• 
  Mr395008 (@Mr395008) reported 51 minutes ago from Newcastle upon Tyne, England

  Trying to join @EE from another network. Put my sim in phone, went to EE/join online, followed steps and now greeted with “were unable to retrieve your account details right now”. Should I just give up before I’ve ever started? It’s already becoming stressful. 🙄

• 
  Robby #CelebrateNeighbours (@RobbyRSSRobot) reported 53 minutes ago from Newcastle upon Tyne, England

  @EE I tried to send an MMS before but got the message MMS isn't supported by the network?

• 
  Robby (@RobbyRSSRobot) reported 55 minutes ago from Newcastle upon Tyne, England

  @EE No seems okay now. It's just a bit weird. Came up that my SIM card wasn't recognised. I restarted the phone and then it couldn't access MyEE. It still didn't think I was on a network but I could make calls. Strange.

EE Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Jaws2 (@asanga747) reported 5 minutes ago

  @EE @TomTugendhat Try getting a phone signal at all in and around China Town in London

• 
  Alex Wise (@AlexCWise) reported 8 minutes ago

  @EE Does this include the Android app to log in as keeps asking me to login, i do then loops back to same screen. Also very stuttery

• 
  Richard Bentall #FBPE @richardbentall.bsky.social (@RichardBentall) reported 9 minutes ago

  @EE @EE further to this, I asked your complaints team to cancel the upgrade on my son's account - I do not want to be stuck on a new 24 mo contract so I can consider my options. They said they'd do it; then I received an email saying I had to go to the store; then the store refused.

• 
  And That’s On You (@Amazonian589) reported 12 minutes ago

  @EE it is dumb to need to verify WiFi login by needing a passcode I can only access by email WHEN I AM TRYING TO LOGON TO WIFI. I have no bloody internet!!! Make it make sense

• 
  Photo man (@ach59) reported 13 minutes ago

  @EE I’m not ‘having a spot of bother’ as you put it, I’ve got no internet- no TV, Alexa or Heating control - and no help from EE (so far)

• 
  molly⁷ ☆ 41 (@adaptat1ons) reported 14 minutes ago

  @EE DONT DO THIS TO ME I HAVE **** TO DO BRO

• 
  Jamie (@Jamie__Gray1) reported 16 minutes ago

  @EE any idea why my signal has gone in Boston cant call or text anyone and need to use it for maps and getting about can’t call 150 or 360 to get it fixed need it sorted asap! 🏴󠁧󠁢󠁳󠁣󠁴󠁿

• 
  82_hotspur (@82_hotspur) reported 17 minutes ago

  @Namtek25 @The_Forty_Four @EE Tell me this isn't real?! Wtf!

• 
  Richard Bentall #FBPE @richardbentall.bsky.social (@RichardBentall) reported 20 minutes ago

  @EE your complaints team finally rang me several days after they said they would. My complaint was not resolved. Your call operator was patronising and could not explain why the issue was unresolvable. Incredible. Do you want customers?

• 
  John Paul Gonzalez (@JanusPaulusG) reported 20 minutes ago

  @EE EETv is the worst subscription I’ve ever taken out can’t wait to go back to Sky the customer service is basically telling me I’m wrong there’s no problems or it’s WiFi controlled so we can’t guarantee your tv programs all the time the tv guides are wrong most times awful