EE outages and service status in Ponteland, England

Problems in the last 24 hours in Ponteland, England

The chart below shows the number of EE reports we have received in the last 24 hours from users in Ponteland, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Ponteland, England

The most recent EE outage reports came from the following cities: Jarrow, North Shields, Gateshead, Newcastle upon Tyne, and Blaydon-on-Tyne.

City	Problem Type	Report Time
Jarrow	Phone	3 days ago
North Shields	Phone	18 days ago
Gateshead	Internet	1 month ago
Newcastle upon Tyne	Internet	1 month ago

Nearby cities with recent reports

Community Discussion

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EE Issues Reports Near Ponteland, England

Latest outage, problems and issue reports in Ponteland and nearby locations:

• 
  Robby (@RobbyRSSRobot) reported 5 minutes ago from Newcastle upon Tyne, England

  @EE No seems okay now. It's just a bit weird. Came up that my SIM card wasn't recognised. I restarted the phone and then it couldn't access MyEE. It still didn't think I was on a network but I could make calls. Strange.

• 
  Rockcliffe Files (@RockcliffeFiles) reported 11 minutes ago from Whitley Bay, England

  Woke to learn my @EE mobile contact is going up by 14.4%. Whilst I’m closer to pensionable age than 21 I should be pleased BT will pay dividends on obscene profits and help my pension but that’s 14.4% less money I’ll spend in the economy, it all feels a bit flawed and inequitable

• 
  Idh46 (@idh46) reported 16 minutes ago from Wallsend, England

  @EE big thank u 4.a new replacement phone foc due to camera fault that @samsung would not repairs due to tiny mark. On screen thank u again for all.your help in this matter

• 
  Aely McKeon (@AelyMcKeon) reported 19 minutes ago from Whitley Bay, England

  @EE I have had no phone signal for the last 3 days. It seems to go off around 8am and comes back at 9pm. Very frustrating and also dangerous. I am a childminder and need to be able to make and receive calls

• 
  Sue Metcalf. 🌈🌈🌈🌈 (@suemetty) reported 23 minutes ago from Gateshead, England

  @EE my signal been off most of the afternoon, any idea when it will be fixed?

• 
  Darren (@DarrenMorgan) reported 26 minutes ago from Washington, England

  @BootneckShuffle @O2 @EE Never had a problem with O2 untill I switched my DD date. They're hopeless

• 
  Shaun Edge (@sedge1989) reported 27 minutes ago from Ryton, England

  You can always trust @EE to make a mess of any situation! Renewed my EE broadband which came ‘active’ on 22nd and went down to 2mbps. Call support and after being on the phone for one hour (to a quite polite guy) can’t get through to remote services. EE MAN! I want my Xmas movies

• 
  Josh Stephenson (@jstep__) reported 27 minutes ago from Birtley, England

  @EE Would I be able to ask what is happening with the signal tower in Birtley (Gateshead in Newcastle). Most people have 1 or no signal in my area.

• 
  Alan D'Arcy (@weeweegie) reported 27 minutes ago from Washington, England

  @EE My voicemail has been deactivated and calls to Customer Service have been ended after 15m 32s twice in the last half hour! Can someone please help me activate voicemail? VM ON doesn't work! 😢

• 
  Robby #StayHome #SaveLives (@RobbyRSSRobot) reported 32 minutes ago from Newcastle upon Tyne, England

  @Sunny93x @MartinPDean @EE I've been told by customer services it may be back tomorrow

• 
  🖤🤍ColetteHindmarch🤍🖤 (@XxXColette77XxX) reported 33 minutes ago from Gateshead, England

  Upgraded phone yesterday with @ee as current phone completely broken. Was told could get phone delivered today by #dpd. Spoke to ee at 13:15 to be told it wasn’t in stock (delay in stock levels being updated on systems) but was now in stock & had been picked up by dpd…

• 
  Sarah Ilott (@sri5308) reported 36 minutes ago from Morpeth, England

  @EE I want some help please. Is this the page for customer help? Many thanks, Sarah

• 
  Louise (@RobbyRSSRobot) reported 37 minutes ago from Gateshead, England

  @EE hello! My stepdad recently died and his phone says no SIM Emergency calls only. Any ideas? It doesn't look like airplane mode is on. We think the hospital may have changed a setting or disabled something as settings appear to be picking up a SIM

• 
  Paul Rackstraw (@rackysafc) reported 46 minutes ago from Washington, England

  @EE hi I'm having trouble upgrading from the App. I follow the link but I get this message (pic attached). When I log on direct from website it doesn't give me the option to upgrade the line I want ( the others on my account are all visible). Help!

• 
  David Paterson (@onet18975) reported 49 minutes ago from Morpeth, England

  @EE Customer service equally as poor. Dialogue started only to be waiting 30mins between replies

• 
  Shahan Chowdhury™ © (@shahanchowdhury) reported 52 minutes ago from Walker Gate, England

  @EE ...and since spoken to BT directly they advise me that I have the service on the app through you and not BT directly or via my Sky subscription. Could you confirm if this is correct and whether I am paying extra for this? Thank you in advance. Shahan

• 
  Char (@AbitofCharlieb) reported 56 minutes ago from Gateshead, England

  @EE My 4G has been super slow recently. And our EE WIFI is broken (a second time) due to be fixed in the morning. Not ideal having awful 4G and broken WiFi. As well as this I’ve used loads of data due to broken WiFi :/ can you reimburse?

• 
  Stephen Hully (@HullyStephen) reported 57 minutes ago from Whitley Bay, England

  @EE Hi yeah it's ne290rt, my address is 9 glendale Grove, North shields, honestly it's been going on for nearly a year, signal is shocking around our area, I have rang up a few times. Was even told I was not in a contract so I could get another provider, found that comment so wrong

• 
  steve (@stevew_pfc) reported 57 minutes ago from Cramlington, England

  @EE speaking to Amber Foster & Jade Muir. They have no idea of customer service and just insist on making the situation worse. #Poor Try and employ people who can do the job!!!! 75 mins and no further forward to

• 
  Patrick Rice FCMI (@Patrick_Rice) reported 57 minutes ago from Blaydon-on-Tyne, England

  @EE @imjonnychambers He's reporting a key issue that will affect any and all users, and gave you all the info you need to investigate it. The 'leaky feeder' (as the old method in tunnels was called), isn't broke on the Tyne & Wear Metro between Gateshead and Gateshead Stadium. Investigate it!

EE Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Json (@Stuff1646) reported 3 minutes ago

  @EE @jpwhutv @EE You have always had poor speeds everywhere and yet you charge arm 'n' leg to use it.

• 
  John A Holman 🇬🇧 🇺🇦 🇵🇱 🇺🇸 🇩🇪 🇫🇷 (@JohnAH190975) reported 4 minutes ago

  @EE really you ******* penalised me for not paying my phone bill but you ******* can't even fix the ******* EE App as I said before the ee app is ****** because it doesn't allow me to look at my bills which gives me the option to pay my bills

• 
  Lucy Jayne. (@Lewciie) reported 4 minutes ago

  @EE @sarkeycockney Closed my complaint without even talking to me or offering any resolution, easy way out

• 
  Arnold Smith (@ArnoldLabour) reported 7 minutes ago

  @janettocornetto @EE If you can get online using wi-fi, maybe you could install a navigation app that just uses GPS only and doesn't need an Internet connection. The US is quite big, I'm guessing there's places without mobile signal.

• 
  iBRAR (@ibrar_dev) reported 13 minutes ago

  @EE The odd thing is that email does not provide a complaint reference number so who knows if it ever got logged or now ignored.

• 
  Matt (@AFCMattD) reported 13 minutes ago

  @EE hmmm my Apple Watch went wrong, no data for days. So I did the obvious and deleted the eSIM thinking I would easily readd it. Nope. Upon attempting it either doesn't do anything or error 019. Your support just tells me to redownload the QR code ... it's a watch. Help?!

• 
  Pete Searle (@PeterSe38295412) reported 15 minutes ago

  @EE Excellent customer service!!! Yeah right. Im sure the ombudsman will be interested to know how you guys treat your customers

• 
  Dan Bishop (@DanBish2332) reported 15 minutes ago

  @EE hi I have a new broadband provider and I was told when they took over the line it would cancel my EE one. How do I check thats actually happening as my EE broadband is still on and nothing showing on my billing. Need it cancelled otherwise im paying twice. Cheers.

• 
  Johnny Mac (@JohnMac19059272) reported 19 minutes ago

  @EE Thank you for sending a newer improved router but why is it so hard sending the old one back. Qr code not working and now got to try the post office tomorrow.

• 
  Mark Harper (@MarkHarper99) reported 20 minutes ago

  @EE Felt I needed to address my moan. After going through a long winded online process, I did manage to speak to a guide over wi-fi calling who was very helpful (and welsh, which also helped) and then a tech guy who made some changes and fixed the issue this morning. Many thanks @EE