EE outages and service status in Ponteland, England

Problems in the last 24 hours in Ponteland, England

The chart below shows the number of EE reports we have received in the last 24 hours from users in Ponteland, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Ponteland, England

The most recent EE outage reports came from the following cities: Cramlington, Wallsend, Hebburn, Jarrow, and North Shields.

City	Problem Type	Report Time
Cramlington	Internet	23 days ago
Wallsend	Internet	1 month ago
Hebburn	Internet	1 month ago
Jarrow	Phone	1 month ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

EE Issues Reports Near Ponteland, England

Latest outage, problems and issue reports in Ponteland and nearby locations:

• 
  Robby (@RobbyRSSRobot) reported 15 minutes ago from Newcastle upon Tyne, England

  @EE No seems okay now. It's just a bit weird. Came up that my SIM card wasn't recognised. I restarted the phone and then it couldn't access MyEE. It still didn't think I was on a network but I could make calls. Strange.

• 
  Bethany Henderson (@BCHenderson_xo) reported 15 minutes ago from Hazlerigg, England

  @EE any idea when the network will be back up and running properly? I seen on the app there is a few issues. Im waiting on an important call and they won’t be able to get through

• 
  Stephen Hully (@HullyStephen) reported 16 minutes ago from Whitley Bay, England

  @EE Hi yeah it's ne290rt, my address is 9 glendale Grove, North shields, honestly it's been going on for nearly a year, signal is shocking around our area, I have rang up a few times. Was even told I was not in a contract so I could get another provider, found that comment so wrong

• 
  Sue Metcalf. 🌈🌈🌈🌈 (@suemetty) reported 21 minutes ago from Gateshead, England

  @EE my signal been off most of the afternoon, any idea when it will be fixed?

• 
  Amy McCord (@amymccordx) reported 25 minutes ago from Hebburn, England

  @EE Hi was on the phone yesterday & they confirmed there’s a fault in my area but its not a priority for you guys to fix as you didn’t know what was causing the fault. It’s getting worse and worse we’ve got four EE devices in our household and we’re struggling to make calls

• 
  Paul Rackstraw (@rackysafc) reported 27 minutes ago from Washington, England

  @EE hi I'm having trouble upgrading from the App. I follow the link but I get this message (pic attached). When I log on direct from website it doesn't give me the option to upgrade the line I want ( the others on my account are all visible). Help!

• 
  Sarah Ilott (@sri5308) reported 29 minutes ago from Morpeth, England

  @EE I want some help please. Is this the page for customer help? Many thanks, Sarah

• 
  Sarah (@Rainbowztwit) reported 31 minutes ago from Whitley Bay, England

  @EE is there currently a mobile outage both mobiles in our household are currently unable to make calls - phones working fine earlier (NE29 area)

• 
  Anthony (Tony) Dalzell (@Tdal1369) reported 32 minutes ago from Washington, England

  @EE So if I took a new plan out as an existing customer would I get the same?

• 
  Robby #StayHome #SaveLives (@RobbyRSSRobot) reported 34 minutes ago from Newcastle upon Tyne, England

  @EE apparently you've been trying to contact me regarding a complaint. I can't find an email from you. If I DM the complaint reference, are you able to tell me what's happening?

• 
  Mr395008 (@Mr395008) reported 36 minutes ago from Newcastle upon Tyne, England

  Trying to join @EE from another network. Put my sim in phone, went to EE/join online, followed steps and now greeted with “were unable to retrieve your account details right now”. Should I just give up before I’ve ever started? It’s already becoming stressful. 🙄

• 
  Mark.🇬🇧🇺🇦 (@19bootsy68) reported 38 minutes ago from Dunston, England

  @EE My home broadband is not working. It said I had to call yous but I done have your advice time of 20 minutes. Is there a fault in the NE11 area of Gateshead?. Thanks.

• 
  ᴀᴍʏ ♡ (@ultimatelyamy) reported 44 minutes ago from Newcastle upon Tyne, England

  @EE Any help as to why apple music won’t link to the phone when it was bought as a smart benefit?

• 
  Alex Mason (@AlexMason000) reported 46 minutes ago from Whitley Bay, England

  @EE Shite service as usual in #Tynemouth Don't know why I pay my bills

• 
  Richie Veitch (@richieveitch) reported 48 minutes ago from Newburn, England

  @EE Major issues with call connecting/dropping also foreign dial tones when people are ringing me and I’m in the uk!

• 
  David (@davidhorsefield) reported 52 minutes ago from Longbenton, England

  @Kul85 @EE Ah, we have no signal in our house but luckily the wifi calling works great

• 
  Josh Stephenson (@jstep__) reported 53 minutes ago from Birtley, England

  @EE Would I be able to ask what is happening with the signal tower in Birtley (Gateshead in Newcastle). Most people have 1 or no signal in my area.

• 
  Stephen Hully (@HullyStephen) reported 56 minutes ago from Whitley Bay, England

  @EE Pity the signal is terrible

• 
  Bethany Henderson (@BCHenderson_xo) reported 59 minutes ago from Hazlerigg, England

  @EE been trying to dm you regarding an issue but have had no reply yet

• 
  Rockcliffe Files (@RockcliffeFiles) reported 60 minutes ago from Whitley Bay, England

  Woke to learn my @EE mobile contact is going up by 14.4%. Whilst I’m closer to pensionable age than 21 I should be pleased BT will pay dividends on obscene profits and help my pension but that’s 14.4% less money I’ll spend in the economy, it all feels a bit flawed and inequitable

EE Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Allan (@banx82) reported 7 minutes ago

  @j199024 @EE It goes down every month. I’m sick of them, I was with sky for 20 years and can’t remember the internet ever going down. I’ve been with @EE for 2 years and it goes down every month. Also it’s nowhere near as fast as they claim

• 
  Chris Wheal (@whealie) reported 9 minutes ago

  Blimey! @EE can't you provide a decent signal in the middle of Blackpool?

• 
  Alison Denham (@paddymaid) reported 10 minutes ago

  @Hepworthclare @EE It’s called “customer service”, apparently. It’s sadly lacking in some companies & yet they talk about it enough. As with so much else, it’s just words. 😩

• 
  Mr Gray (@Monetization26) reported 12 minutes ago

  @EE I’ve spent allday being told there’s no issues, when in fact 30house down the road have had no internet allday and have been affected if your on EE, BT & Sky so why aren’t your staff being open and honest about the situation????.

• 
  jas🛸 (@jasminight3) reported 13 minutes ago

  Why is it despite the charger iPhones with a lightning cable don’t seem to charge or are always ‘slow charging’ ??😤 @EE @Apple

• 
  toby (@tobyryland1) reported 13 minutes ago

  @EE @Apple What is going on? A friends new iPhone 16 was crushed by a car in a carpark by someone else and you can’t do anything about it because no insurance.. even tho it can still be tracked and rings. They are still paying £65 a month for contract. Poor poor service

• 
  ⚡FWyine Magazine⚡₿ #AliensVsAudio #AVA (@FWyineMagazine) reported 14 minutes ago

  please advise asap 100Mbps+ to< 10 4G in 5G Unlimited area #NCSC Continuous #cyberattacks 29-07-2026 0000hrs- 13-08-2026 ongoing (DDOS, DNS-P & 15Hz Bandwidth attenuated,signal suppression) in MK. Properties (10),12),(13) in particular involved with UK telecoms interference @EE

• 
  Mr Gray (@Monetization26) reported 16 minutes ago

  @EE There is loads of issues UK wide from 10:30am, I’ve been on to EE since 10:30 this morning and they will arrange for an engineer to come out. At first it was brushed off that there’s an issue but after being on hold for nearly an hour they then seemed to recall there’s an issue.

• 
  Andy 🇬🇧 (@AndyUK_52) reported 21 minutes ago

  @EE could you tell me if there’s been any work in my area on signal and 5G

• 
  Sanjay Pancholi (@CuriouslySanjay) reported 22 minutes ago

  @OPPOMobileUK how do I get my hands on the the new find x9 ultra? I don’t understand why your online shows out of stock. Though it seems the phone is only available through @currys. My current carrier @EE doesn’t even stock the, nor do I think they plan too! Please help & advise