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EE Outage Report in Merstham, Surrey, England

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EE (Everything Everywhere) offers mobile phone, mobile internet, home broadband internet and home phone service.

Problems in the last 24 hours in Merstham, England

The chart below shows the number of EE reports we have received in the last 24 hours from users in Merstham and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

EE Outage Chart in Merstham, Surrey, England 11/20/2025 00:30

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Most Reported Problems

The following are the most recent problems reported by EE users through our website.

  1. Internet (50%)

    Internet (50%)

  2. Phone (23%)

    Phone (23%)

  3. Wi-fi (13%)

    Wi-fi (13%)

  4. Total Blackout (9%)

    Total Blackout (9%)

  5. E-mail (4%)

    E-mail (4%)

  6. TV (2%)

    TV (2%)

Live Outage Map Near Merstham, Surrey, England

The most recent EE outage reports came from the following cities: London, Croydon, Crawley, Caterham, Redhill, Coulsdon, Reigate, Bromley, Orpington, Edenbridge and Leatherhead.

Loading map, please wait...
City Problem Type Report Time
United KingdomLondon Internet
United KingdomLondon Internet
United KingdomLondon Internet
United KingdomLondon E-mail
United KingdomLondon Phone
United KingdomCroydon Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

EE Issues Reports Near Merstham, England

Latest outage, problems and issue reports in Merstham and nearby locations:

  • Beige29 DarkBeige (@Beige29) reported from Merton, England

    Now I have the truly truly shit @EE freeview package (literally the worst selection of channels on earth but boy is it cheap broadband) I only watch the main 5 channels or SVOD. W, Dave, ITV2 etc are dead to me

  • David25892 David (@David25892) reported from Lambeth, England

    @EE shocking customer service. My complaint has been going on for weeks now and your staff are refusing to let me discuss with a manager. Not what I expected from EE.

  • lisa661974 lisa lou (@lisa661974) reported from London, England

    @EE is there a problem with your mobile data this evening.

  • AzzyChill 🎄🎅 AzzyKevmas 🎅🎄 (@AzzyChill) reported from London, England

    .@EE's network in London really is questionable. I've had to rely more on WiFi here than anywhere in Sydney and that's from a country that brought you the NBN

  • amandab_UK Amanda (@amandab_UK) reported from London, England

    @LovesTKandSP @EE They provided me with a booster as mine was terrible at home, problem solved

  • Champion3Claire Claire Champion (@Champion3Claire) reported from Bromley, England

    @EE Great to offer NHS staff unlimited data until October, thanks. But so frustrating to try to sign up and hit a brick wall over logging in. It’s not working! Please sort it out! #StayHomeSaveLifes #NHSThankYou

  • mouseldn 🍋 (@mouseldn) reported from London, England

    @EE Hi JD, I didn’t do this as I believed the contract amount would automatically change. It was never made clear to me that I was responsible for requesting a sim only contract.

  • tariqtahir tariq tahir (@tariqtahir) reported from London, England

    @EE you’re service is as slow as mid 90s dial up speed

  • adrian_pennelli Mr P (@adrian_pennelli) reported from Croydon, England

    @EE One of the worst companies I have dealt with and owned by BT too Loyalty to them appears to mean not one jot But loyalty is a 2 way door so I'll let my dreadful contract run out & walk away All they do is take take take #shockingcustomercare @MartinSLewis @BriTisHTeleCOmz

  • johnrahers It's me, John (@johnrahers) reported from Lambeth, England

    @EE Hi Mickey, I wouldn’t be able to help you as I don’t have the time to respond to your fruitless communications. :) John

  • chrisgolds Christopher Golds (@chrisgolds) reported from Lambeth, England

    @tonyprod77 @jimwaterson @marcio_delgado @SkyUK @ThreeUK @EE and never looked back. @ThreeUK was so poor I could sometimes barely send a tweet due to lack of signal. 🙄

  • adrian_pennelli Mr P (@adrian_pennelli) reported from Croydon, England

    So @EE when you say you wouldnt is that because you physically can't or is it because you choose not too despite the fact you're going to loose a customer. Unbelievably poor. #poorservice #EE @MartinSLewis @BBCWatchdog

  • Ant_RTW Ant (@Ant_RTW) reported from Bromley, England

    Rail delays wouldn’t be such an issue if there was consist phone signal on the track. I’m with @EE and I have loss of signal for 60% of my journey from #TunbridgeWells into London #southeastern

  • TimboBagginses Tim F (@TimboBagginses) reported from East Grinstead, England

    @PaulaEllison @EE Feel for one of these when tired. Leads to a call from your 'bank' claiming you've had money stolen to try and phish login details.

  • smartpicsuk The Burtons (@smartpicsuk) reported from London, England

    @EE it appears somebody is trying to set a fraudulent account from my home address. Can’t get through to customer service. Acc no is 179351621

  • LukeCla49671833 LukeClark (@LukeCla49671833) reported from Esher, England

    @EE @wembleystadium I can not get any single on my phone is the single down in claygate

  • GodlyTheresa Theresa Godly (@GodlyTheresa) reported from West Molesey, England

    Thank you to @EE for putting my account on hold for 30 days with no need to make any payments until at least then. Making my way through all my service providers which is a bore but necessary

  • johnrahers It's me, John (@johnrahers) reported from Lambeth, England

    @EE Hi. The post code I was working in today with zero signal was somewhere in Brixton, SW2. Also Clapham SW4. Don’t know the rest of the codes

  • adrian_pennelli Mr P (@adrian_pennelli) reported from Croydon, England

    So @EE Im an unhappy customer I pay circa £50 a month for a mediocre phone & contract I have 11 months left on my contract & feel Im being taken for granted Im very dissapointed & dissatisfied I would not recommend your company Do the right thing #MobilePhones #EE #poorservice

  • mattlawley703 Matt Lawley (@mattlawley703) reported from Croydon, England

    @EE hi I’ve ordered 2 phones last week so that my work colleagues can work from home. No news on the order or delivery. Can you update or cancel and refund and I’ll order elsewhere pls

EE Issues Reports

Latest outage, problems and issue reports in social media:

  • EDP4446 Dab me up bruh (@EDP4446) reported

    @EE Who cares, help your customers

  • johndadacz Johnnikins (@johndadacz) reported

    @EE trying to get onto my EE for a few days now. I keep getting an error saying trying to fix the problem. Seems to be taking forever!

  • WendyJLewis Wendy Scott 🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@WendyJLewis) reported

    @EE Hi the App is now working but I have moved house and it won’t update my address details. Same for billing address so that is going to cause a problem come payment day. Still can’t access the website as an alternative. Or add on data.

  • MancOneLove MancBee (@MancOneLove) reported

    @EE Hey. Is your app down? For 2 days I’ve been trying to log on but I keep getting the message something is wrong.

  • heleneocurry Helen O'Curry (@heleneocurry) reported

    @EE in Chinley, Derbyshire with no EE signal for a week. Can anyone there tell me when it’ll be back? Assume it’s an #StormArwen issue but we can’t get any answers…

  • fromfiona_ From Fiona (@fromfiona_) reported

    @EE I’ve just had an email about returning my traded in phone but I’ve already sent it with the returns pack I was sent. Can you help please?

  • Cholo_Aberle El Cholo 🇸🇻 (@Cholo_Aberle) reported

    @EE I’ve been without internet or a decent phone signal since last Friday. You’ve been saying it will take 16 hours to be fixed since then. Im running out of data on my phone already and I’m still paying you for a service I can’t use? Help please

  • rounding1 grounding (@rounding1) reported

    @ee 7 days without internet, day 5 of bluster from your customer service / technical team, approaching 6 hours on your helpline, promises of call backs not made & responses dried up on DM etc. Do you think this is acceptable or should I try @VodafoneUK ?

  • goryah ed waw (@goryah) reported

    @EE why has my internet been slooow for 2days? Tryna contact you but you’re asking me to pay just to talk to customer service,really?!

  • DebbieFox86 Debbie Fox (@DebbieFox86) reported

    @LeeVaughan1993 @EE Hi Lee, I’m having the same issue, arrived in the USA on Wednesday and still can’t use my phone (despite setting up before I left and having the smart pass)… can’t get any response at all from EE…. Hope you get sorted :)