EE Outage Report in Merstham, Surrey, England
Problems detected
Users are reporting problems related to: internet, phone and wi-fi.
EE (Everything Everywhere) offers mobile phone, mobile internet, home broadband internet and home phone service.
Full Outage Map
E-mailProblems in the last 24 hours in Merstham, England
The chart below shows the number of EE reports we have received in the last 24 hours from users in Merstham and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
February 04: Problems at EE
EE is having issues since 06:00 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by EE users through our website.
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Internet (43%)
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Phone (30%)
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Wi-fi (12%)
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Total Blackout (10%)
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E-mail (4%)
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TV (2%)
Live Outage Map Near Merstham, Surrey, England
The most recent EE outage reports came from the following cities: London, Croydon, West Wickham, Bromley, Purley, Beckenham, Redhill, Wallington, Coulsdon, Orpington, Leatherhead, Crawley, Ashtead, Merton and Mitcham.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Wi-fi | |
| Croydon |
Internet | |
| London |
Internet | |
| London |
Wi-fi | |
| West Wickham |
Phone | |
| Croydon |
Phone |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
EE Issues Reports Near Merstham, England
Latest outage, problems and issue reports in Merstham and nearby locations:
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Jimmy Ellison
(@JimmyEllison15) reported
from
London, England
@EE I'm receiving an error 38 message whilst trying to send a text, is there a problem on the network?
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CFCHadders
(@NeilHadley2) reported
from
Kingston upon Thames, England
@EE hi, I lost all network yesterday and can’t make or receive calls. I have tried the online tips but still@not working?
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Sam Tucker
(@samgwentucker) reported
from
Lambeth, England
Hey @EE my dad has had the same number for years but as of this morning it just says “you’ve dialed an incorrect number...” any ideas? I can call and text everyone else and his partner says she can call him no problems...HELP 👀
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Kevin Newman
(@KevinWNewman) reported
from
London, England
@ianvisits Pointless arguing against the machine 🤖! Take your business elsewhere Ian. I’m sure @EE or @O2 will be willing to help out!
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PapaQ69
(@AddicksGlenn69) reported
from
Bromley, England
@EE Hi sorry I never got a notification of a reply. I'm stressed. This hasn't been resolved no, they say I have to wait for an engineer to come on the 2nd October! My daughter has to work from home again from Sunday coming due to government covid announcement. We need it URGENTLY!
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Stanley Motown
(@stanleymotown) reported
from
London, England
How do @sky and @EE both claim to be network of the year?
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Kevin84
(@turvey84) reported
from
Crawley, England
What a joke @EE have become. Ordered & paid for new phone/contract on 17/5 and since heard nothing. Went into branch and told to call 150. Tried and NEVER get an answer. Ok,so got no choice but to leave. #shambles
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Tania Hinds
(@TaniaTells) reported
from
Lambeth, England
@EE hey, my broadband has been fine for the past 3 weeks since moving house but now it drops out and turns off every 20 mins or so. Please can you help?
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Ana Escudeiro
(@escudeiro_ana) reported
from
Lambeth, England
@EE you have worst costumer service! You decide to deactivate my SIM card without warning, add to borrow a phone to talk with C S . I was told that a SIM card was on the way, THAT WAS 3 WEEKS AGO. @CTSI_UK
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Andrew Dacre
(@AndrewDacre) reported
from
Crawley, England
Hi @EE had issues yesterday transferring the data plan from my Apple Watch Series 5 to my new Series 6. Spoke to tech support yesterday and have an incident number and was told Level 2 support would call, but no call today? Any idea when they might call? Thanks!
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Rory McCarron
(@CyclingLawLDN) reported
from
London, England
@GGbarno @EE Agh tell me about it! Lost count the amount of times I’ve told them I’ve left, send pac code etc. Useless customer service
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Yusif Ali
(@yusif0ali) reported
from
London, England
@EE what is going on with this broadband?! Since Saturday I’ve been expecting a call back by someone to cancel and no one has called back. I’ve been calling all day to speak to someone to be told by an automated message to call later then hangs up! 😤😤😤
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brighton
(@brighton_2019) reported
from
Crawley, England
@EE your service doesn’t improve it get worse on the train service from Brighton to London. It use to be unreliable along that route. It’s now unusable. Daily. Just unusable.
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Laura
(@115thDream_) reported
from
East Grinstead, England
@zuhamy @VodafoneUK @EE is the only company I’ve not had major issues with
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Baserbillion Art
(@BaserbillionArt) reported
from
Bromley, England
When joining @EE is the worst business decision you’ve ever made... as a care manager for the elderly and disabled I hoped to be contactable 24/7, Unfortunately I’m not and I’ll be explaining why in detail... #clapforcarers #nhs
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PapaQ69
(@AddicksGlenn69) reported
from
Bromley, England
@EE First impressions are important! Switch date for broadband from @virginmedia due to friends referral as to how good your service is 21/09/20 Guess what..... broadband Not working! #disappointed Spoke to an adviser on the 22/09/20 for an hour still not working 1/2
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Rory McCarron
(@CyclingLawLDN) reported
from
London, England
@EE Thanks Andy, maybe you would like to compensate me for the two + years of paying over and above my agreed service plan too...
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DomLee1987
(@DomLee1987) reported
from
London, England
@EE Hi, my tweet didn't get a reply. My broadband isn't offering a stable connection, with the corollary effect that I can't work from home effectively. I would like a bill reduction this month as I shouldn't pay full price for a second rate service.
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Baserbillion Art
(@BaserbillionArt) reported
from
Bromley, England
I joined @EE not 4 weeks ago. Check out their record... 1) sent my chip to the wrong address 2) conflated my account with them with some other poor soul. Therefore mixing all and theirs details! 3) then after 3weeks of no phone use, they send me a data only sim... Meanwhile...
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Craig McRae
(@craig_mcrae) reported
from
Lambeth, England
@EE To be quite honest it's never been that great (<5mbps). Usually I can stream music while in the park. Yesterday it was just horrendous. Feels like Clapham/Brixton/Stockwell never gets the lightning fast speeds of central London (160mbps in Covent Garden), don't see it wfh though.
EE Issues Reports
Latest outage, problems and issue reports in social media:
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MissL-QT
(@QTMissL) reported
@EE can I buy an Apple Watch directly from you and then pay monthly to connect it? Went into your Peterborough store yesterday and got completely blanked by rude staff. Website isn’t helping much either. Seems unnaturally hard to spend my money?
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Stephanie Spiteri
(@StephSpiteri) reported
@EE hi I've received a inbox message saying you can't help me as too busy. All I want to know is when WiFi will be back on in Epsom please? Thanks
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Aboy
(@FranklyUk) reported
It's exhausting and very distressing having to keep writing letters to @MarcAllera while he delibrately just ignores my messages and letters. It's the same way @EE treat their customers. It has already caused me a lot of sleepless nights and panic attacks.
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The Independent Payment Guy
(@PayDoughdotMe) reported
I don’t often say this, but thank @EE you saved my bacon the weekend just gone. @VodafoneGroup your 8 data sims didn’t work! And the store couldn’t give a crap.
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Charles Field 🇺🇦 🇹🇼
(@charles_uk) reported
@EE Hi Martin, it's not really worth a DM. The text did eventually go. The simple issue is that we don't have good enough EE reception here to be able to make calls or reliably send texts. It's always been like that (and on various phones) since I moved here in 2008 1/2
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Aboy
(@FranklyUk) reported
Why on earth does @MarcAllera CEO of @EE allow his staff to treat people this way? In my opinion this is abusive and unlawful. You cannot treat disabled or vulnerable people this way.
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David Hughes
(@davidhughes) reported
It’s official @ee have THE worst hold music I’ve ever experienced. Adding insult to musical injury is the amount of time they keep you holding with no alternative but to listen to music so bad it should be outlawed under the Geneva Convention.
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George Lowe
(@GeorgeDLowe) reported
@EE signal is a joke, sort it out
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Robert Gilchrist ⚽️🐿
(@RabG1988) reported
@EE have made it impossible to get this resolved and have gave us no alternatives. Only advice is wifi calls. How is that help? Asked to leave contract but would have to buy it out even though the phone is unusable
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Aboy
(@FranklyUk) reported
@JolyonMaugham Sorry for sneaking this here. Have written to @MarcAllera about @EE staff being abusive and unlawful discrimination. He ignored all my letters. Why would he do that? Its frightening to just be ignored. What is the next step? Any tips would be very much appreciated. Please help!