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EE Outage Report in Merstham, Surrey, England

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EE (Everything Everywhere) offers mobile phone, mobile internet, home broadband internet and home phone service.

Problems in the last 24 hours in Merstham, England

The chart below shows the number of EE reports we have received in the last 24 hours from users in Merstham and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

EE Outage Chart in Merstham, Surrey, England 12/16/2025 01:30

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Most Reported Problems

The following are the most recent problems reported by EE users through our website.

  1. Internet (47%)

    Internet (47%)

  2. Phone (26%)

    Phone (26%)

  3. Wi-fi (13%)

    Wi-fi (13%)

  4. Total Blackout (9%)

    Total Blackout (9%)

  5. E-mail (4%)

    E-mail (4%)

  6. TV (2%)

    TV (2%)

Live Outage Map Near Merstham, Surrey, England

The most recent EE outage reports came from the following cities: Sidcup, Epsom, London, Crawley, Croydon, Reigate, Cobham, Caterham, Redhill, Coulsdon, Purley, Beckenham, Bromley and Orpington.

Loading map, please wait...
City Problem Type Report Time
United KingdomSidcup Internet
United KingdomEpsom Internet
United KingdomLondon Internet
United KingdomLondon Internet
United KingdomLondon E-mail
United KingdomLondon Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

EE Issues Reports Near Merstham, England

Latest outage, problems and issue reports in Merstham and nearby locations:

  • adrian_pennelli Mr P (@adrian_pennelli) reported from Croydon, England

    So @EE when you say you wouldnt is that because you physically can't or is it because you choose not too despite the fact you're going to loose a customer. Unbelievably poor. #poorservice #EE @MartinSLewis @BBCWatchdog

  • lisa661974 lisa lou (@lisa661974) reported from London, England

    @EE is there a problem with your mobile data this evening.

  • mouseldn 🍋 (@mouseldn) reported from London, England

    @EE Hi JD, I didn’t do this as I believed the contract amount would automatically change. It was never made clear to me that I was responsible for requesting a sim only contract.

  • Ant_RTW Ant (@Ant_RTW) reported from Bromley, England

    Rail delays wouldn’t be such an issue if there was consist phone signal on the track. I’m with @EE and I have loss of signal for 60% of my journey from #TunbridgeWells into London #southeastern

  • GodlyTheresa Theresa Godly (@GodlyTheresa) reported from West Molesey, England

    Thank you to @EE for putting my account on hold for 30 days with no need to make any payments until at least then. Making my way through all my service providers which is a bore but necessary

  • smartpicsuk The Burtons (@smartpicsuk) reported from London, England

    @EE it appears somebody is trying to set a fraudulent account from my home address. Can’t get through to customer service. Acc no is 179351621

  • johnrahers It's me, John (@johnrahers) reported from Lambeth, England

    @EE Hi. The post code I was working in today with zero signal was somewhere in Brixton, SW2. Also Clapham SW4. Don’t know the rest of the codes

  • TimboBagginses Tim F (@TimboBagginses) reported from East Grinstead, England

    @PaulaEllison @EE Feel for one of these when tired. Leads to a call from your 'bank' claiming you've had money stolen to try and phish login details.

  • johnrahers It's me, John (@johnrahers) reported from Lambeth, England

    @EE Hi Mickey, I wouldn’t be able to help you as I don’t have the time to respond to your fruitless communications. :) John

  • Champion3Claire Claire Champion (@Champion3Claire) reported from Bromley, England

    @EE Great to offer NHS staff unlimited data until October, thanks. But so frustrating to try to sign up and hit a brick wall over logging in. It’s not working! Please sort it out! #StayHomeSaveLifes #NHSThankYou

  • LukeCla49671833 LukeClark (@LukeCla49671833) reported from Esher, England

    @EE @wembleystadium I can not get any single on my phone is the single down in claygate

  • David25892 David (@David25892) reported from Lambeth, England

    @EE shocking customer service. My complaint has been going on for weeks now and your staff are refusing to let me discuss with a manager. Not what I expected from EE.

  • tariqtahir tariq tahir (@tariqtahir) reported from London, England

    @EE you’re service is as slow as mid 90s dial up speed

  • mattlawley703 Matt Lawley (@mattlawley703) reported from Croydon, England

    @EE hi I’ve ordered 2 phones last week so that my work colleagues can work from home. No news on the order or delivery. Can you update or cancel and refund and I’ll order elsewhere pls

  • chrisgolds Christopher Golds (@chrisgolds) reported from Lambeth, England

    @tonyprod77 @jimwaterson @marcio_delgado @SkyUK @ThreeUK @EE and never looked back. @ThreeUK was so poor I could sometimes barely send a tweet due to lack of signal. 🙄

  • adrian_pennelli Mr P (@adrian_pennelli) reported from Croydon, England

    So @EE Im an unhappy customer I pay circa £50 a month for a mediocre phone & contract I have 11 months left on my contract & feel Im being taken for granted Im very dissapointed & dissatisfied I would not recommend your company Do the right thing #MobilePhones #EE #poorservice

  • amandab_UK Amanda (@amandab_UK) reported from London, England

    @LovesTKandSP @EE They provided me with a booster as mine was terrible at home, problem solved

  • adrian_pennelli Mr P (@adrian_pennelli) reported from Croydon, England

    @EE One of the worst companies I have dealt with and owned by BT too Loyalty to them appears to mean not one jot But loyalty is a 2 way door so I'll let my dreadful contract run out & walk away All they do is take take take #shockingcustomercare @MartinSLewis @BriTisHTeleCOmz

  • Beige29 DarkBeige (@Beige29) reported from Merton, England

    Now I have the truly truly shit @EE freeview package (literally the worst selection of channels on earth but boy is it cheap broadband) I only watch the main 5 channels or SVOD. W, Dave, ITV2 etc are dead to me

  • AzzyChill 🎄🎅 AzzyKevmas 🎅🎄 (@AzzyChill) reported from London, England

    .@EE's network in London really is questionable. I've had to rely more on WiFi here than anywhere in Sydney and that's from a country that brought you the NBN

EE Issues Reports

Latest outage, problems and issue reports in social media:

  • leecharnock Lee Charnock (@leecharnock) reported

    @EE Thank you so much, yes phone arrives tomorrow. I would have been able to accept not getting the deal if i processed and it said sorry you are not eligible but it actually accepted it and I was told I had to complain online I couldn't do it over the phone was poor. Sorred 👏👏EE

  • leecharnock Lee Charnock (@leecharnock) reported

    @Ofcom @EE Hi. Thank you for being in touch. EE have contacted me today to advise me that it was a system error and I should have never been offered the deal I was let alone approved it. They have gone out of their way to honour the deal I signed up to and given a full apology. Fair play EE

  • twelve_snape Autistic Doodler 🐍 (@twelve_snape) reported

    I've tried to reset my password three times now via your website (and once with the My ee app), @EE - it never sends the link via email. How else do I reset it?

  • wonderwoman2k WonderWoman (@wonderwoman2k) reported

    @EE I have never ever dealt with such a bad company in all my life. That's 5 hours of my life we'll never back!

  • daveyboytommo Dave Thompson (@daveyboytommo) reported

    Wonderful customer service once again from @EE, spoke with your call centre yesterday, the guy was very pleasant, don't want to share his name publicly, he sorted the issue and even rang back today to ensure the parcel had been delivered. 1/2

  • chris_h_81 Chris Hall (@chris_h_81) reported

    @EE terrible phone signal York YO31 8 area, any issues? This was a problem before the bad weather too.

  • warrior_style WARRIOR (@warrior_style) reported

    @EE service has been poor and patchy in BN14 0AP for about 10 days - what’s up with that?

  • virginmediahell Virgin Media HELL (@virginmediahell) reported

    @EE Crap service. Changing to O2 ,at least I can get a good connection with #O2 and make calls. EE rubbish.

  • sukara25051 @Sukara2505 (@sukara25051) reported

    @EE upgraded to an IPhone 13 Max with 5G and it’s utter crap. My 4G on my old S10 was light years ahead. Absolutely shocking! Fix up.

  • SkowGlenn Glenn Skow (@SkowGlenn) reported

    @EE How on earth do Samsung Galaxy 4 watches work? No call sound no message sound 1 hr with ee customer service and 2 hr with Samsung waste of time and money should have stuck with the first gen no call watch