EE Outage Report in Merstham, Surrey, England
Problems detected
Users are reporting problems related to: internet, phone and wi-fi.
EE (Everything Everywhere) offers mobile phone, mobile internet, home broadband internet and home phone service.
Full Outage Map
E-mailProblems in the last 24 hours in Merstham, England
The chart below shows the number of EE reports we have received in the last 24 hours from users in Merstham and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
February 10: Problems at EE
EE is having issues since 03:40 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by EE users through our website.
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Internet (42%)
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Phone (30%)
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Wi-fi (12%)
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Total Blackout (10%)
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E-mail (4%)
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TV (2%)
Live Outage Map Near Merstham, Surrey, England
The most recent EE outage reports came from the following cities: London, Dorking, Epsom, Croydon, West Wickham, Bromley, Purley, Beckenham, Redhill, Wallington, Coulsdon, Orpington, Leatherhead, Crawley and Ashtead.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| London |
Total Blackout | |
| London |
Wi-fi | |
| London |
Internet | |
| London |
Internet | |
| London |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
EE Issues Reports Near Merstham, England
Latest outage, problems and issue reports in Merstham and nearby locations:
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Sholeve Davies 🇸🇱
(@issavibe95) reported
from
Croydon, England
@EE's broadband: TERRIBLE DON'T GET IT, JUST BECAUSE IT'S CHEAP DOESN'T MEAN YOU SHOULD GET IT. I'm actually sick of them and my dad, refused to leave them because they're cheap and stuck us with shitty broadband again for 2 years 🙃🥴🙃 #FixMyBroadbandEE
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Jon Turner
(@jon_turner276) reported
from
Whyteleafe, England
@EE what’s up with your upgrade website? Been trying to upgrade to an iPhone 12pro for three days now and it’s constantly says there is a technical issue??
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Adrian Bradley
(@adebradley) reported
from
Croydon, England
@pifflevalve @EE i was on that - i made the mistake of switching to a one year plan to match what was a good deal, and that’s very much what I’m regretting. Sadly i imagine they’re all as bad as each other really
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TricolorGav
(@gauravleo7) reported
from
Lambeth, England
@EE I don’t want to waste my time n effort. Providing a decent customer service is at core of any service business. Appreciate your offer x
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Cheryl Huggins MUA /Skincare Specialist
(@cherylhuggins) reported
from
Bromley, England
@EE Yes disgraceful treatment from your customer service. I have been with you since T-Mobile. Please contact me
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GraemeT
(@75Snapper) reported
from
London, England
@EE come on guys the wife has two callbacks regarding an upgrade process that’s gone wrong at this rate you’ll be losing a valuable customer or even still lost it already #notahappywife
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Ewan Stevenson
(@EwanJStevenson) reported
from
Lambeth, England
@EE how much longer will there be network issues in SW4? It’s starting to get really frustrating now
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Jimmy
(@jimmyb01) reported
from
Merton, England
@EE is MyEE down? Can’t log in on app or website
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Warren
(@warrenmcgrath1) reported
from
Bromley, England
@EE Problem solved since this.
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TricolorGav
(@gauravleo7) reported
from
Lambeth, England
@EE just had the absolute displeasure of speaking to EE Mobile CS. Explained the network problem at my new place and added the agony we have had with EE BB. Must say consistent service by both the CS teams, zero Fs given by them 👌🏼 Can’t wait to finish my obligatory contract.
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Cheryl Huggins MUA /Skincare Specialist
(@cherylhuggins) reported
from
Bromley, England
@EE I have sent a message regarding ongoing service failures please contact me regarding my business contract. TODAY
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Markus Mühlberger
(@mmuehlberger) reported
from
London, England
Thanks again @Experian_UK for being a shitty company. You are messing with my life. After 18 minutes on hold, your employee just hung up. I have no bad credit, but can’t get a £20/mo phone contract with @EE, because you’re not willing to identify me (or help you do it).
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Markus Mühlberger
(@mmuehlberger) reported
from
London, England
@ExperianExperts @Experian_UK @EE It is not EE’s decision, if you’re unable to provide me with a credit report claiming you can’t “identify who I am”, while NEVER asking for additional details or evidence. I’ve been trying for 8 months now to get this sorted.
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Warren
(@warrenmcgrath1) reported
from
Bromley, England
@EE are there any outages or problems in Bromley? Internet down and has been most of the day.
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Andrea Gillis
(@angegillis) reported
from
Lambeth, England
@EE @RitaOra not a great look for your brand....jus’ sayin’ (also what’s with the really terrible graphics? That alone...🙄)
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TricolorGav
(@gauravleo7) reported
from
Lambeth, England
@EE Broadband the CS and product service for us has gone from 5star to zero 😐 Been with EE mobile for 4 years, recommended my Mrs and recently switched to Ee BB. What a shame. Disappointed. It’s done & dusted. Adios, EE BB. WC, @BT Broadband
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Cheryl Huggins MUA /Skincare Specialist
(@cherylhuggins) reported
from
Bromley, England
So upset that @EE have failed to provide an adequate service for 5 months I’m a small business and carer please get my phone sorted URGENT I AM LOSING CLIENTS
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Ewan Stevenson
(@EwanJStevenson) reported
from
Lambeth, England
@EE Hi, any idea when the network issues in SW4 will be fixed? Thanks
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Jamie
(@JamieSenitt) reported
from
Kingston upon Thames, England
@EE Your Kingston store told me the service was suspended cos they not allowed to take my old phone.
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Adrian Bradley
(@adebradley) reported
from
Croydon, England
Honestly regret going with @ee - after all of the sim issues this week when they ineptly cancelled my phone it turns out they also didn’t put me on to a 5G plan despite promising on the phone that they had. Why are mobile phone companies so useless
EE Issues Reports
Latest outage, problems and issue reports in social media:
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Jamesy McJamesface 🐘 moved over to Mastodon 🐘
(@worldofdel) reported
Morning @EE, having a minor crisis and of course I need to gift some data to help resolve it. Typically just as I need it your data gifting service seems to be down today. Please can you help. I tried 150 to no avail.
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Victoria
(@vicky_s_owens) reported
@EE Are you having issues in the LE10 area? Not the only person to say this, so it’s not my phone having issues. My phone try’s to use 4G but won’t work, so it switches to 3G and works okay. But 3G isn’t what I pay for so…
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🌈 Debbie G
(@zuzuspetals6) reported
@EE 2. the upgrade will then be cancelled and I have to apply again and have it delivered to my home address. Do I have to wait till you receive it back? I’m thinking about changing network
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Hilary
(@hilarythecook) reported
@EE I’ve changed my provider and have one of your routers. I was told on phone that you couldn’t send a Jiffy bag out for equipment as I didn’t cancel by phone and to take it to my local recycling centre. I don’t have a car and am not allowed to visit on foot. 1/2
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Mrs Szy
(@MySzyVoice) reported
Once again @EE killing customer service 👏🏼 👏🏼 Thankyou!
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Matt Butcher
(@MattCB75) reported
@EE any chance you might stop making 'essential improvements' in the Poole area soon? According to the messages you send you've spent 31(!)days since May doing this. Wiping out my signal. You must have improved things by now surely?
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Rhydian Edwards
(@rhydsnewi) reported
@J9ybb @MartinSLewis In theory this is true. In practice the local @EE mast lasts about half an hour in a power cut on whatever backup its running then goes off. Being a rural area there isn't another EE mast within range, so there goes phone service.
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Scott
(@scott_0708) reported
Moving from Sky broadband to @EE was the worse decision! 8 days still no internet and now being told I can't cancel it!
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🌈 Debbie G
(@zuzuspetals6) reported
@EE 1. hello, I’ve upgraded online but the EE shop won’t let me pick it up as I don’t have a driving licence and my passport is out of date. I used my work ID last time. Can you cancel the upgrade? I’ve been told I have to wait 2 weeks till the phone is returned to yourselves…
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Mart Verallo John
(@MartynJohnPR) reported
@EE Hi guys. Having some problems with my new SIM from you. Your site and app doesn't recognise the number (so i cant add it to my account) and my phone is saying it's "Not Provisioned" - can't make any calls / text / or data. It's my primary work device and stuck on hold atm