EE Outage Report in Thornton Heath, Greater London, England
Problems detected
Users are reporting problems related to: internet, phone and total blackout.
EE (Everything Everywhere) offers mobile phone, mobile internet, home broadband internet and home phone service.
Full Outage Map
E-mailProblems in the last 24 hours in Thornton Heath, England
The chart below shows the number of EE reports we have received in the last 24 hours from users in Thornton Heath and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
March 13: Problems at EE
EE is having issues since 04:00 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by EE users through our website.
-
Internet (39%)
-
Phone (32%)
-
Total Blackout (12%)
-
Wi-fi (11%)
-
E-mail (4%)
-
TV (2%)
Live Outage Map Near Thornton Heath, Greater London, England
The most recent EE outage reports came from the following cities: Ealing, London, Southwark, Tower Hamlets, Bermondsey, Hampstead, Holborn, Croydon, Lewisham, Belsize Park, Coulsdon, Brentford, Hampton, Ilford and Islington.
| City | Problem Type | Report Time |
|---|---|---|
 Ealing |
Total Blackout | |
| London |
Internet | |
| Southwark |
Internet | |
| London |
||
| Tower Hamlets |
Phone | |
| Bermondsey |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
EE Issues Reports Near Thornton Heath, England
Latest outage, problems and issue reports in Thornton Heath and nearby locations:
-
Rubén Taluja
(@Robinhio84) reported
from
Camberwell, England
Hi @EE, after having been a happy customer for years I need your support on cancelling my contract: I am leaving UK indefinitely from June onwards. How do we go about canceling the contract?
-
Phil
(@feyipuk) reported
from
Crayford, England
@EE Without Internet Alexa just sits there telling them she's having trouble connecting, try again later. Unfortunately she doesn't have the memory to remember how many times she's been asked that before to give a different reply.
-
Olga
(@olgabudimir) reported
from
Wandsworth, England
Can’t watch the sound is awful as is the canned laughter. Is @EE supplying the broadband? Not a great advert for a telecoms company. 😱#BAFTAs
-
The Big Bakes
(@TheBig_Bakes) reported
from
Wandsworth, England
@EE as a business that uses your services your reintroduction of Roaming charges is incredibly disappointing. EE is clearly not here to support business. We will be cancelling our contracts and moving to a provider who upholds fair charges. Look forward to the generic reply.
-
Craig Williams DJ
(@craigwilliamsdj) reported
from
Croydon, England
@EE your service and worth a ****. 6 years to long that I’ve been on this ****** network. How can you possible live in London and this age of technology and you constantly struggle to get a decent reception to your phone. I pay to much for my contract so ******* sort it out 🤬
-
sandra oneill
(@sandraspeccy) reported
from
Hammersmith, England
@mouthwaite @EE I had the same problem a few years ago!!! Have now changed to @ThreeUK and the service is brilliant. Service should be foremost always
-
Dan Taylor
(@danthomastaylor) reported
from
Lambeth, England
Really frustrating when you’re trying to meet friends and @ee is down. 😡 #EEDown
-
Simon Platman
(@simonplatman) reported
from
Hackney, England
@EE So.... @EE say they’re working on the prob. (Pretty much what they told me 10 yrs ago) I told them that it was BS. Not heard a peep from them — over 24hrs later! Appalling phone service matched w/ appalling customer service. Well, I suppose they’re consistent... @ThanetCouncil
-
Hazel 🥸
(@BurnzyH) reported
from
Redhill, England
Anyone ever had an issue with their sim in their upgrade phone from @EE upgraded to an iPhone 12 from XS and they sent a new sim, nearly 24 hours later and it just won’t register at all. Not sure if I’m doing anything wrong. Very frustrating
-
Sally-anne Cole
(@mrsscole) reported
from
Bexleyheath, England
@bt_uk hi, had quite a few issues since thinking I got a good deal(via @EE ), today was the date I had for the installation, not a great experience, who can I talk to about this without being on hold?
-
Rubén Taluja
(@Robinhio84) reported
from
Camberwell, England
Hi @EE, after having been a happy customer for years I need your support on cancelling my contract: I am leaving UK indefinitely from June onwards due to a family emergency. How do we go about canceling the contract?
-
Charli R
(@RojasLahoz) reported
from
Brentford, England
@EE @bt_uk Good afternoon. I’m moving abroad next month. May I cancel my contracts in your shop at Kensington High Street? Kind regards.
-
Ronin Shaw
(@RezxoShaw) reported
from
Kingston upon Thames, England
@EE I am an EE customer. I am receiving cold calls from uk mobile number daily. A voice speaks in Chinese language. I want this number traced and block all calls from such companies. I block the number but they call from new number. Number today was 07744 310431.
-
Rochana Jackson
(@rochanajackson) reported
from
Camberwell, England
@EE broadband down. Tv/phone says connected but nothing is loading. Router is working with normal aqua light - is this happening across SE15 or just me? I WFH and need this!
-
Gary Bott
(@RevBott) reported
from
Kensington, England
@EE are there any known issues of outage in West London? Been struggling since 2pm today
-
‼️🫀🇬🇧Gin.Gin🇿🇦🚩
(@Gin_Shamasi) reported
from
London, England
@EE why do i have to call every single month about my signal issues but yet i pay full amount every month on time. Yet your UK No1 leading cellular network providers!! This if frustrating me now 😡😤🤬 I’m at home or work I’m facing connection ISSUES.
-
Ewan Stevenson
(@EwanJStevenson) reported
from
Merton, England
@EE, why is it that everyday there are problems with your network in SW London? I wake up with texts almost daily!
-
Sutton Carers Centre
(@SuttonCarers) reported
from
Epsom and Ewell District, England
@EE We’re a charity. A long-time customer. You made a mistake in April - it’s ok, things happen. But it’s June & you’re still holding over £300 of our charitable monies. And now the broadband is down, too. Surely someone can help us get back to what’s important here? @MarcAllera
-
Matthew Barber
(@Matt_Barber4500) reported
from
Wandsworth, England
@EE Hi! Just to let you know that I’ve got full signal, & 4G, but internet isn’t working at all.
-
Matias Cervi
(@Tute) reported
from
Lambeth, England
Hi @EE ! I'm trying to woek but still getting microcuts for the last 48 hs. Can you help me?
EE Issues Reports
Latest outage, problems and issue reports in social media:
-
Antony Dunford
(@Tony_3443) reported
@EdwinPo10198306 @EE Same had an issue with BT app yesterday and missed the footy ad was hung up on 4 times when calling and no response on here. What's the point of saying you are available until 11pm if you can't reply to a message from 9pm. The service is a joke.
-
Lizard Hol Cottages
(@lizardpeninsula) reported
@EE Total network outage AGAIN today in the Moretonhampstead area of Dartmoor. This will potentially be the third entire day when this has happened recently. Can you explain?
-
Nicole Martin
(@x_Bellus_x) reported
@EE Hi, my bill was due to be generated on the 23rd but hasn’t been generated yet, can you help with this?
-
Carl Walker
(@CarlWalker__) reported
@EE any idea when my iPhone 12 Pro is turning up? Ordered on 23/10. Virgin and Three are giving their customers free Apple AirPods for the delay and now including in bundles, can EE match this or I’ll cancel?
-
KEVP🍀
(@KevinBubba) reported
from
Leven, Scotland
@EE Got new contract phone but realized don't need new phone so wanting to return phone and cancel contract.
-
doski doski
(@kovansami43) reported
@EE Now time come I have to leave it ee I’m with them many years they never give me good deal
-
Angela Mathers
(@tulipwindmill) reported
@EE Home broadband been cutting in and out for a couple if days briefly. Cut out about an hour ago and went back on. Now have a solid red light in ML1 area.
-
S2hpaadcy
(@shady_gunner) reported
@EE has the worst home broadband. 9 disc connections in one day is special.
-
James Harrington
(@thefifthrace) reported
@DannyBolland @EE EE stores are the worst. Swearing staff who shout their computer login information across the stores and provide inconsistent from one store to the next. If it was solely down to their stores I'd NEVER be a customer.
-
Tom Clamp
(@TomClamp9) reported
@EE when will I receive my new iPhone 12 pro been over 4 weeks now all I get off customer care when I call is you’ll will be notified when it is out for delivery. Out of contract and still paying too price and all you are giving me is £30 credit on my account!