EE Outage Report in Thornton Heath, Greater London, England
Problems detected
Users are reporting problems related to: internet, phone and wi-fi.
EE (Everything Everywhere) offers mobile phone, mobile internet, home broadband internet and home phone service.
Full Outage Map
E-mailProblems in the last 24 hours in Thornton Heath, England
The chart below shows the number of EE reports we have received in the last 24 hours from users in Thornton Heath and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
January 24: Problems at EE
EE is having issues since 02:00 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by EE users through our website.
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Internet (41%)
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Phone (34%)
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Wi-fi (12%)
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Total Blackout (8%)
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E-mail (3%)
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TV (2%)
Live Outage Map Near Thornton Heath, Greater London, England
The most recent EE outage reports came from the following cities: Lewisham, Ealing, Tower Hamlets, London, Hounslow, Hampstead, Ilford, Islington, Bermondsey, Poplar, Croydon, Southwark, Dagenham, Hackney and Leyton.
| City | Problem Type | Report Time |
|---|---|---|
 Lewisham |
Internet | |
| Ealing |
Internet | |
| Tower Hamlets |
Internet | |
| London |
Internet | |
| Hounslow |
Internet | |
| London |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
EE Issues Reports Near Thornton Heath, England
Latest outage, problems and issue reports in Thornton Heath and nearby locations:
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The Hon.
(@Star_Stef) reported
from
London, England
@EE @LNonno_ I've been having the same issue for 3 days now.
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Rossy Smith
(@Rossy_smith) reported
from
Paddington, England
@VodafoneUK contract up today with 3 phones. Spoke to 3 customer services advisors last week all were meant to call me back. None did, looks like I’ll be joining @EE or Sky. 17 years of custom lost.
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MazDOz 💙🏴☠️🚭♍♀️💯
(@OzmaLionheart) reported
from
Camberwell, England
@EE what is the point of your in app messaging service if no one gets back to you? I've been messaging for FIVE DAYS and had no response.
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James Shanks
(@Jashanks79) reported
from
Hackney, England
Orders an iPhone 14 pro max upgrade from @EE on the phone after a beyond woeful retail store experience. Told it would be delivered today. Now told it’s not and no idea when. That’s a day off wasted. Thanks EE for reminding me of woeful service.
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Jason Starman QBE Woke to the Core 💙
(@starmanuk) reported
from
London, England
@notJonahVeep @EE I'm sorry to hear that. I've only had exceptional service from them plus their Smart Plan meets a specific need I have that no other company offers.
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Laura Hay
(@Laura11389) reported
from
Bromley, England
@EE we have had a broadband outage for 2 days now… can we have an ETA of when it will be fixed? Your diagnostics bot is saying it should have been fixed an hour ago (after previously missed etas). SE20
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Joe Wadsack
(@vinesack) reported
from
Wandsworth, England
I have been with Orange and EE for 21 years, spent what must be 25k and have just been sold down the river. They expect me to pay another 1000+ pounds in monthly contracts on a phone I had stolen. They have shown no proof I didn’t buy insurance. Anyone else been shafted by @EE?
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john durant
(@johndurant63) reported
from
Brentford, England
@EE need help with upgrade phone not delivered
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john durant
(@johndurant63) reported
from
Brentford, England
@EE need help with phone not delivered
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Harry Bilbao
(@harrybilbao) reported
from
Poplar, England
@EE Thanks after spending about two hours waiting to chat to a customer service representative. I am completely shocked to see the horrible service provided by him. God forbid I was paying for a service.…. Oh… wait. I am!
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Shaik
(@ahmed1_shaik) reported
from
Stratford, England
@EE i want to cancel the phone insurance please let me know how?
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Martin Tull
(@MartinTull1) reported
from
Southall, England
@EE It will never be sorted. Obviously the nearest EE mast doesn't reach this location inside the M25, so I won't be trying to land any planes anytime soon. When my contract us up, I'm off to my partner's provider. She has no such signal issues. Thanks anyway.
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🇺🇦 Tommy Gilchrist 🏳️🌈
(@tommygilchrist) reported
from
Lambeth, England
It is *impossible* to speak to an @EE Team Leader or Manager; I’ve been trying for days to resolve an issue, had callbacks promised that never materialise. Sick to the back teeth. On hold now to get my PAC code to return to @VodafoneUK.
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Bobby Chakraborty
(@Boblex) reported
from
Hackney, England
@EE is there a problem in the N16 area. My signal being awful for the last few days
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✌🏻Moofie✌🏻
(@MusicMoofie) reported
from
Bromley, England
@EE could you please answer my question. If I move to your network in November, will you restrict me from using my data to stream out radio? As I do online radio shows and would like to broadcast live. @VodafoneUK have restricted me
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S@NDY🙋♀️
(@sandy118118) reported
from
Croydon, England
@EE hello can you help pls. I’m switching to Tesco mobile in next few weeks. I need PAC code to keep my number. What’s process to request this pls? Thanks
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DomLee1987
(@DomLee1987) reported
from
London, England
@EE Hi, I have an EE internet service and was looking to get a booster as planning on having an office at the bottom of the garden. Is this available with EE?
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veronique enright☀️
(@Veronique7) reported
from
Esher, England
@bt_uk @EE #btopenreach have you no shame? 12 days to go and fix a basic internet issue due to lack of engineers 😒 in Surrey
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Mark S
(@whiskey_soaked_) reported
from
Camberwell, England
@England @BukayoSaka87 @EE Now replace **** for brains Southgate
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MarleneJohnson
(@MGVanessaJ) reported
from
Southall, England
When you call @EE you hear a message that they’ve been voted the best for 8 years. WHAT A JOKE! I have had the worst internet service but locked in 2 year contract even though I haven’t received the service I pay for. Now have to pay another provider just to be able to work.
EE Issues Reports
Latest outage, problems and issue reports in social media:
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Leanne Chapman
(@leannechapaz) reported
@EE i have no wifi or internet at all help!
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Katie Adams
(@katieladams_) reported
@EE @LKEW84 Hi! I’m in Boldon (so just near Newcastle) and I’m having data problems too. I have signal and 4G but nothing is loading. Have tried apps and browsers.
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Doc
(@Riggs7SCT) reported
@musicalex1997 @EE Not the best sites to use to check for network reliability unfortunately, try any other apps or sites that are more stable
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Alex ♡
(@musicalex1997) reported
@EE can you please for god sake, sort out the network issue!! Can't use my mobile data at all and even my wifi doesn't work properly on my phone or tablet?!?! Suprised i can open anything but facebook and instagram on my tablet!! GET IT SORTED NOW!!!
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Doc
(@Riggs7SCT) reported
@M0sk0witz @EE How's a refund going to help? Ironically, I've found it to be one o the most reliable networks
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Alan B
(@AlanBsafc) reported
@EE issues??? Can't send texts, WhatsApp??
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🦋sam🦋
(@samgrayx_) reported
@EE the most expensive company & can never get 4G or decent wifi 😑
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Jago Davies
(@JagoDavies) reported
@EE Any idea why 4G and 5G is completely unresponsive on iPhone 12 in DY8 area?? Internet doesn’t work at all so currently using my backup line to do anything. Is there a known issue?
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L E A H ♏︎
(@ltuttxx) reported
@EE sort out your data and signal issues please, got me thinking my whole phones broke 🥲
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Danielle Medlyn
(@Dannii_1231) reported
@Tianna_brad98 @EE Having this exact issue. Glad it isn't just me