EE Outage Report in Thornton Heath, Greater London, England
No problems detected
If you are having issues, please submit a report below.
The latest reports from users having issues in Thornton Heath come from postal codes CR7.
EE (Everything Everywhere) offers mobile phone, mobile internet, home broadband internet and home phone service.
Full Outage Map
E-mailProblems in the last 24 hours in Thornton Heath, England
The chart below shows the number of EE reports we have received in the last 24 hours from users in Thornton Heath and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at EE. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by EE users through our website.
-
Phone (36%)
-
Internet (34%)
-
Total Blackout (16%)
-
Wi-fi (8%)
-
E-mail (4%)
-
TV (2%)
Live Outage Map Near Thornton Heath, Greater London, England
The most recent EE outage reports came from the following cities: Wembley, Southwark, Ealing, London, Worcester Park, Croydon, Camden Town, Erith, Newham, Barking, Leyton, Tower Hamlets, Islington, Brentford and City of Westminster.
| City | Problem Type | Report Time |
|---|---|---|
 Wembley |
Wi-fi | |
| Southwark |
Total Blackout | |
| Ealing |
Phone | |
| London |
Phone | |
| Worcester Park |
Internet | |
| London |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
EE Issues Reports Near Thornton Heath, England
Latest outage, problems and issue reports in Thornton Heath and nearby locations:
-
Alan Emrys 🏴
(@alanemrys) reported
from
Poplar, England
Dear @EE this morning was really not the morning to have an issue with you 4G & WiFi. #StressedOut
-
Dan Dad 🔶
(@DanGinBrown) reported
from
Epsom and Ewell District, England
@EE Our Broadband has been down for a while now. KT4 area. Are there any faults in the network we should know about?
-
Paul Modley
(@pmodley) reported
from
Ealing, England
@JamesUpsher @VodafoneUK @EE Thanks for this, will need to switch as a result of this awful decision
-
Mike
(@r1b1ker) reported
from
Poplar, England
@EE Hi. No, I was just pointing out some errors on your web page.
-
Paula Griffin 🏳️⚧️
(@Paula_Griffin65) reported
from
Camberwell, England
If Kevin Bacon had my @EE #5G service his bloody barber would have more headless customers than Sweeney Todd… Actually had to reset it to 3G to get a semblance of a decent reception 😡
-
The Big Bakes
(@TheBig_Bakes) reported
from
Wandsworth, England
@EE as a business that uses your services your reintroduction of Roaming charges is incredibly disappointing. EE is clearly not here to support business. We will be cancelling our contracts and moving to a provider who upholds fair charges. Look forward to the generic reply.
-
Keith Bursnall 🏳️🌈
(@KeithBursnall) reported
from
London, England
@virginmedia been down for most of the day (thank god for @EE mobile data). No mention of local network issues.
-
Ayo
(@Ayoolanaa) reported
from
Hackney, England
@EE internet is absolutely, and I cannot stress this enough, the WORST broadband I have ever experienced. I can’t play a single game with lagging, why? Simply why?
-
Sarah
(@eatsruns) reported
from
Hackney, England
@DipakV88 @EE O2 is the only utility company that has held my loyalty since I moved to the UK 14 years ago. But I will admit, the network coverage in London can be patchy!
-
Keith Bursnall 🏳️🌈
(@KeithBursnall) reported
from
London, England
No internet with @virginmedia and 5G down to a crawl with @EE - I shall have to take up@knitting!
-
Valerie
(@ValerieAmajoutt) reported
from
Camden Town, England
@EE Really customer service on EE, when you say you no service can’t receive or ma any calls. No bars showing on your phone! You have frustrated customer. She says she been online and on the phone all day! What would be your next question? 🤔 So you can’t call any number ?🙀
-
Rajesh Dhulashia
(@rajeshdhulashia) reported
from
London, England
@EE are you having signal issues the last few weeks? Have gone from 4 to 1 bar on phone… not good, sometimes internet doesn’t even work despite it saying 4G
-
Ayo
(@Ayoolanaa) reported
from
Hackney, England
@EE you’re back again with your nonsense. Why can I not go a day without my internet connection dropping? Why is your service so bad?
-
Phil
(@feyipuk) reported
from
Crayford, England
@EE Without Internet Alexa just sits there telling them she's having trouble connecting, try again later. Unfortunately she doesn't have the memory to remember how many times she's been asked that before to give a different reply.
-
Karen Alford
(@KarenA_69) reported
from
Whyteleafe, England
@EE absolute disgusting service especially as been a customer for 26 years.. not for much longer if nobody can be bothered to get back to me #badcustomerservice #EE
-
Lucy Callis
(@lcallis) reported
from
Wandsworth, England
@EE hi, I have broken my iPad- it was sat on accidentally at a funny angle. Screen is totally smashed and back is bent and has a small crack. I don't have insurance but it is still under warranty I think..... are you able to fix it?? Or am I screwed??
-
Ayo
(@Ayoolanaa) reported
from
Hackney, England
@EE how do I make a formal complain for the service you guys provide? I’ve actually had enough now.
-
gillian nichols counselling
(@NicholsGillian) reported
from
Kingston upon Thames, England
The past 2 weeks in Chessington KT9 the @EE mobile signal has dropped in and out consistently and isn’t good enough to rely upon for an entire phone call. Please let us know what is being done about this appalling, unreliable service.
-
Tony Rumsey 🐓🏴
(@picklefork1965) reported
from
Ilford, England
@EE What a joke of a company, two hours spent on the chat trying to sort out an issue of a tablet upgrade, and being charged for two tablets. All I get is bullshit, by no marks, almost trying to insinuate its my fault. Not taking it laying down. 😡😡😡😡😡😡😡
-
Agustin Pesciallo
(@agustin) reported
from
Camberwell, England
@virginmedia Yes, down for two days and when i called yesterday they said it was gonna be fixed today and it is not. I work from home. I have already spent my @EE mobile iNet and I'm buying @bt_uk passes. How can I cancel the service and move to other provider?
EE Issues Reports
Latest outage, problems and issue reports in social media:
-
Casey 🖤
(@mrscevans2017) reported
@EE It’s okay now, but has been playing up on & off for the past few weeks & it seems to be when i’m at home, but I don’t go anywhere else at the moment. I was just interested to see if anyone has had the same problem.
-
Aaron Anthony
(@_Aaron_Anthony_) reported
@EE shut my network off for both my personal and business phone during a bill dispute in the middle of a pandemic - the case is with the ombudsman in which EE offered a letter of apology but still won’t turn my network back on. Heavily recommend @02 as an alternative
-
Lewis Hurrell
(@chewy1985) reported
@EE Quick question... would you expect a customer to accept financial detriment, due to an error caused by EE? @financialombuds
-
Lewis Hurrell
(@chewy1985) reported
@EE No I will not DM you! I want the public to see you inept ability to serve customers!!... now into its 4th week, and 6 hours of call later, my complaint is still unresolved. You take some ownership and proactively resolve, instead of me! @financialombuds
-
Ancelotti’s Eyebrow
(@ancelottisibrow) reported
@LesleyField5 @EE @Apple Hahaha just leave mate. I was with them when they were Orange for years until I realised that they’re not the best, they’re the most expensive. I moved to O2, I was offered a better deal and I can actually get signal in my house now without connecting to Wi-fi 👍🏻
-
Martin Johnston 💙
(@MartinJohnston7) reported
@EE My current Fibre Broadband package runs out in September. I've been a mobile customer since 2000 and broadband whenever it replaced the old dial up service that Orange offered!! I agree whenever I have had to deal with Customer Service your response has been exceptional.
-
1st20000
(@1st20000) reported
@EE yes, i tried again and it worked, thanks for your help.
-
steven parry
(@pa33a6) reported
@EE hi I've had a new router, I also had an engineer from cube I think it is come out to look at fitting a new mains for my phone line but he said I need open reach because there's a line problem, it's getting worse my Internet switches off numerous times a day
-
Alan Danby
(@AlanDanby) reported
@sdeptford7 @EE Corrr tis a couple if angry beys down ere ****
-
lee 💙 dickings
(@ldickings) reported
@MartinSLewis sorry to bother you, I am currently a customer with @ee and called to let them know I’m leaving due to contract price rise and been told this is not possible, are they correct?