EE Outage Report in Thornton Heath, Greater London, England
Problems detected
Users are reporting problems related to: internet, phone and total blackout.
The latest reports from users having issues in Thornton Heath come from postal codes CR7.
EE (Everything Everywhere) offers mobile phone, mobile internet, home broadband internet and home phone service.
Full Outage Map
E-mailProblems in the last 24 hours in Thornton Heath, England
The chart below shows the number of EE reports we have received in the last 24 hours from users in Thornton Heath and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
July 17: Problems at EE
EE is having issues since 08:40 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by EE users through our website.
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Internet (38%)
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Phone (26%)
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Total Blackout (21%)
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Wi-fi (9%)
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E-mail (4%)
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TV (2%)
Live Outage Map Near Thornton Heath, Greater London, England
The most recent EE outage reports came from the following cities: London, Tower Hamlets, Southwark, Brentford, Newham, City of Westminster, Islington, Oxted, Croydon, Thornton Heath, Hackney, Leyton, Lewisham, Ealing and Wembley.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| Tower Hamlets |
Internet | |
| Southwark |
Internet | |
| Southwark |
Wi-fi | |
| Brentford |
Internet | |
| Newham |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
EE Issues Reports Near Thornton Heath, England
Latest outage, problems and issue reports in Thornton Heath and nearby locations:
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Dave Ahern
(@CorkGourmetGuy) reported
from
Merton, England
Time on the phone to @EE today has now surpassed 2hrs and 20mins, trying to sort out their hysterically bad customer service.
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Dave Ahern
(@CorkGourmetGuy) reported
from
Merton, England
The last time I called @EE to try and sort out being overcharged for my mobile bill, I spent 1hr and 10mins on the phone to 5 different people in 4 different teams in 2 different countries and they eventually cut me off, without sorting the problem and never called back.
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Dave Ahern
(@CorkGourmetGuy) reported
from
Merton, England
@__Samantha8 @EE I did when it first started. I explained i had not requested to cancel my service. The request had been made at 2am. They said there was nothing they could do to stop the account being cancelled and I had to switch to EE. Apart from anything my broadband is slower now aswell.
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Dave Ahern
(@CorkGourmetGuy) reported
from
Merton, England
@__Samantha8 @EE I was with BT, I got an email saying I'd requested to cancel my service (which I hadn't), they said there was no way for them to stop it being cancelled and I had to switch to EE and pay more but that I'd get EE TV included, which I've never even connected as I don't want it.
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Dave Ahern
(@CorkGourmetGuy) reported
from
Merton, England
@CagedChef457 @EE They've billed me for 2 months, and cut me off even though on the app it says my payment isn't due until the 29th. Their level of incompetence is utterly breathtaking. Their also still charging me for a mobile phone I paid off in March & when I tried to fix it they hung up on me
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Angela Magny
(@AngelaMagny) reported
from
London, England
Are there any network issues @EE ?? In central London and have no data or voice. Only able to use phone on Wi-Fi. Have tried rebooting, airplane mode etc.
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Faisal M
(@Faysal_noor) reported
from
London, England
@EE very poor signals (reception) coverage since last 10 days around Redbridge Station (IG1) area. Can you please rectify this as it’s causing so much issue and unable to make calls and use internet most of the time. Thank you
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Neil Higley
(@NeilHigley) reported
from
Royal Kensington and Chelsea, England
@O2 your 4G is worse than a late 90’s dial up, when it works of course. As you are consistently failing to provide…well any service what so ever, I can break my contract no questions ask and go back to @EE that I wish I’d never left?
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Cllr Paul Kohler🔶SW19
(@PaulKohlerSW19) reported
from
Merton, England
Given cost of living crisis should @EE adopt @VodafoneUK’s approach on phone/airtime deals by setting up 2 contracts: 1. An open ended one for the phone service 2. A handset repayment plan, not subject to CPI increases, which automatically ends once paid off? Please retweet
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Dan Flynn
(@DanWantsTech) reported
from
Twickenham, England
@EE I bought a Smart 5G Hub from your George Street, Richmond store and they suggested I should get 100-200mb on 5G as I live on the same street. I know mobile signal speed can vary, but I'm only getting 15-25mb on 5G during the day when I need it to work from home. Can you help?
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Rizwan Ahmed
(@RizKundi) reported
from
Blackheath, England
@EE I am at Silvertown London E16 and your internet service is terrible since this weekend
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T y k e
(@tykeharvey) reported
from
Worcester Park, England
@ee 5G is worse than there 4G it never blood loads anything
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IanEastLondon
(@ianeastlondon) reported
from
City of London, England
I’ve just had the pleasure of talking to @EE customer services. The person I spoke to kept insisting that the government set inflation and that EE have no choice about increasing their prices. Apparently the government makes them. Duh.
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Rob Cockerton
(@bertie_cee) reported
from
London, England
@MarcAllera absolutely exhausted with trying to end my contract with @EE I pay £105 a month which increases by £12 in april! Countless drop calls! Poor coverage yet my work colleagues on Tesco mobile laugh at me! I want to reduce my monthly bill but told I cannot
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Lydia Pluckrose
(@EatOutLots) reported
from
Camden, England
Hi @EE My 5G hasn’t been working since Thursday meaning no signal or data…. Not great when trying to navigate with no wifi. How can I reset/ update?
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Mandyphin28
(@mandyphin28) reported
from
Camberwell, England
@EE . Your customer service is terrible. I will be gone as soon as possible. Been with #EE for 15 years. Goodbye 👋
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ELN 🇧🇷🇯🇵🇮🇱🇬🇧
(@israel63) reported
from
Poplar, England
@EE What stress is listing with EE customers service
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Veena Patel
(@VeenaPa42103967) reported
from
Croydon, England
@EE If you work for ee then my issues has gone to complaints and no manager had attempted to call me like advisor have said. I spoke to on the web chat who clearly was reading from a script saying he’s a manager. But wasn’t even in this country.
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Ryan
(@r_condy) reported
from
Camden Town, England
@ThreeUKSupport @ThreeUK are THE worst company I have ever, ever had to deal with. The customer service online, on the phone, everything is just diabolical. Thank god I left and went to @EE who’s customer service are impeccable.
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petrolheadharry
(@HarryHardy91) reported
from
Bromley, England
@ee down again ? Not able to make any calls or internet
EE Issues Reports
Latest outage, problems and issue reports in social media:
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Lou
(@Loubylou252) reported
@EE I speak to them every month, it never gets sorted so what's the point? They raise a complaint, offer some crap freebie that I won't use then close the complaint! It's a joke! Maybe time to look at another provider...
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Mark Philip Rennie
(@ESlibrarian) reported
@EE I'm having two issues - looks like my phone number has now been spoofed by a call centre. Secondly, a company running a red pull cord emergency system/entry system put my phone number into at least one person's call for emergency/help push button phone
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ØdeVision
(@OdeVisionAFC) reported
@regisgoldens @EE Hi Debbie, I work for a network provider and I’m willing to get you onto a brilliant deal, all proof required of this being legitimate will be sent to you, drop me a message
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Steph
(@stephderby) reported
@EE I've been on a rolling SIM only contract for a few years and been trying to leave for nearly a month but all the advisors I've spoken with have made it really difficult. I just want to cancel after I gave notice end of June. Surely it's wrong to prevent customers leaving?
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Arts On The Move
(@artsonthemoveco) reported
Just had a very rude call from @EE on my business phone. Man - didn't get his name - wanted to save me money on my broadband package and, after me explaining 3 times that I wasn't interested and our under contract home package was with @bt_uk, he just hung up. Hung up! #rude
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Noah
(@SnixxLovato96) reported
@EE Nope still not working
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Steve Grant
(@SteveGrant1983) reported
@EE Hi guys, trying to log into my account (tried both website and app) and it says it's sending me a verification code to my mobile, but this code never arrives. Have had issues on the website version for a while, but was always fine on the app, but now both seem broken.
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Debbie
(@regisgoldens) reported
@EE had no Internet which affects everything called last night the guy was more concerned about me taking out a new contract than helping to sort me having no Internet can’t come till Saturday not really good enough not paying for service can’t use will move provider
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S2
(@S2bdu) reported
@EE I’m not sure who rates EE this and what back handlers are going on in the back ground but the service is shocking and the customer service is worse! I need to speak to someone about my on going complaint and the lack of follow up can anyone help ?
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Adam White
(@superchincilla) reported
Been an @EE customer for 18 years, from when it was t mobile, and am on a really good sim only deal. That doesn’t seem to matter to them though, as when I spoke about upgrading to a new plan the prices were absurd. In the agents own words, we’re EE, we do t need to