EE Outage Report in Caterham, Surrey, England
Problems detected
Users are reporting problems related to: internet, phone and wi-fi.
EE (Everything Everywhere) offers mobile phone, mobile internet, home broadband internet and home phone service.
Full Outage Map
E-mailProblems in the last 24 hours in Caterham, England
The chart below shows the number of EE reports we have received in the last 24 hours from users in Caterham and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
January 13: Problems at EE
EE is having issues since 01:20 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by EE users through our website.
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Internet (46%)
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Phone (25%)
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Wi-fi (14%)
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Total Blackout (10%)
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E-mail (4%)
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TV (2%)
Live Outage Map Near Caterham, Surrey, England
The most recent EE outage reports came from the following cities: London, Dartford, Croydon, Purley, Bromley, Beckenham, Leatherhead, Sutton, Coulsdon, Sevenoaks, Crawley, Edenbridge, Warlingham, Orpington and Dorking.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| London |
||
| Dartford |
Phone | |
| London |
Internet | |
| London |
Wi-fi | |
| London |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
EE Issues Reports Near Caterham, England
Latest outage, problems and issue reports in Caterham and nearby locations:
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Christine Taylor
(@acroliths) reported
from
East Grinstead, England
@AppleSupport so now three weeks without iPhone SE- Group 8 now tell me it has been returned to Apple so I have no opportunity to ask @EE to look at this. How much longer to sort a replacement phone? This is unacceptable for me - the customer
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Dan Taylor
(@danthomastaylor) reported
from
Lambeth, England
Really frustrating when you’re trying to meet friends and @ee is down. 😡 #EEDown
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Karen Alford
(@KarenA_69) reported
from
Whyteleafe, England
@EE absolute disgusting service especially as been a customer for 26 years.. not for much longer if nobody can be bothered to get back to me #badcustomerservice #EE
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Matias Cervi
(@Tute) reported
from
Lambeth, England
Hi @EE ! I'm trying to woek but still getting microcuts for the last 48 hs. Can you help me?
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‼️🫀🇬🇧Gin.Gin🇿🇦🚩
(@Gin_Shamasi) reported
from
London, England
@EE why do i have to call every single month about my signal issues but yet i pay full amount every month on time. Yet your UK No1 leading cellular network providers!! This if frustrating me now 😡😤🤬 I’m at home or work I’m facing connection ISSUES.
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CharlieH 💙
(@MissCharlesV) reported
from
Merton, England
Hi @EE I’m a customer but won’t be if you become involved with #GBNews
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Mike T
(@MikeT72336576) reported
from
Horley, England
@KIKITkiran @mouthwaite @EE Why do young people often get referred to as “some kid” when there’s a customer service issue? A little unkind!
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Phil
(@feyipuk) reported
from
Crayford, England
@EE Without Internet Alexa just sits there telling them she's having trouble connecting, try again later. Unfortunately she doesn't have the memory to remember how many times she's been asked that before to give a different reply.
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Sutton Carers Centre
(@SuttonCarers) reported
from
Epsom and Ewell District, England
@EE We’re a charity. A long-time customer. You made a mistake in April - it’s ok, things happen. But it’s June & you’re still holding over £300 of our charitable monies. And now the broadband is down, too. Surely someone can help us get back to what’s important here? @MarcAllera
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Keith Bursnall 🏳️🌈
(@KeithBursnall) reported
from
London, England
No internet with @virginmedia and 5G down to a crawl with @EE - I shall have to take up@knitting!
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Craig Williams DJ
(@craigwilliamsdj) reported
from
Croydon, England
@EE your service and worth a ****. 6 years to long that I’ve been on this ****** network. How can you possible live in London and this age of technology and you constantly struggle to get a decent reception to your phone. I pay to much for my contract so ******* sort it out 🤬
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Rajesh Dhulashia
(@rajeshdhulashia) reported
from
London, England
@EE are you having signal issues the last few weeks? Have gone from 4 to 1 bar on phone… not good, sometimes internet doesn’t even work despite it saying 4G
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Walee
(@thebrownmayn) reported
from
Merton, England
@EE no mobile data service since morning yet, coverage checker shows no issues. Absolute shambles!!!
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Dan Dad 🔶
(@DanGinBrown) reported
from
Epsom and Ewell District, England
@EE Our Broadband has been down for a while now. KT4 area. Are there any faults in the network we should know about?
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Hazel 🥸
(@BurnzyH) reported
from
Redhill, England
Anyone ever had an issue with their sim in their upgrade phone from @EE upgraded to an iPhone 12 from XS and they sent a new sim, nearly 24 hours later and it just won’t register at all. Not sure if I’m doing anything wrong. Very frustrating
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Ronin Shaw
(@RezxoShaw) reported
from
Kingston upon Thames, England
@EE I am an EE customer. I am receiving cold calls from uk mobile number daily. A voice speaks in Chinese language. I want this number traced and block all calls from such companies. I block the number but they call from new number. Number today was 07744 310431.
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pavlin yankov
(@paulondon666) reported
from
Lambeth, England
@EE Good morning. Why have you suspended my Pay as go service ?
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Chris
(@Stallios76) reported
from
Crawley, England
@EE Hi, any chance you can explain how I can upgrade from an IPhone xr(never a problem & great signal everywhere) to an iPhone 12, and struggle to get signal and doesn’t charge in the car..? #veryannoying
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Keith Bursnall 🏳️🌈
(@KeithBursnall) reported
from
London, England
@virginmedia been down for most of the day (thank god for @EE mobile data). No mention of local network issues.
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Ewan Stevenson
(@EwanJStevenson) reported
from
Merton, England
@EE, why is it that everyday there are problems with your network in SW London? I wake up with texts almost daily!
EE Issues Reports
Latest outage, problems and issue reports in social media:
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Nick
(@justinfreshpot) reported
@EE Hey, just wondering, if I cancel my direct debit with my bank can I then start paying my bill with a different credit card, or will EE just automatically set up the direct debit again next month?
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Kirsty Braidwood
(@KBpops) reported
@Noosh1977 @SkyUK We are with @EE for broadband, can’t fault them. Only one issue in 18 Months and was fixed ASAP, when it was time to renew, actually gave us a cheaper deal.
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JM🐉
(@TJSM21) reported
Was taking youngest son in 2 @EE yesterday coz he needs a new phone, as we walked in an aggressive woman put out her hand & shouted "wait at the yellow line til ur called to come into the shop" so, I spun round & walked out loudly saying "**** this ****" I'll NEVER go in again!
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michael hodge
(@michael26990) reported
@EE Ill hold off for now and see if it gets sorted hopefully today is the last day of little to no signal
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Claire Elkin
(@claireelkin) reported
@EE Any chance you are going to fix the ongoing error for topping up data etc. on PAYG sims? Has been like it for days and I can't top up my sons phone!!!! Addons purchase error has been showing since last week!
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DΔΠΔ HΩLLΩШΔΨ
(@_Dana_Holloway) reported
@EE Cancelled something a couple of months ago only to realise still being charged and that a free add on is going to cost £26 to cancel!
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blackfoxparty
(@blackfoxparty) reported
@EE maybe give some of your staff a bit of advice to just do what a customer asks for instead of trying to ******* upsell all the time and call it just checking on my service, I know what service I have and want, and do not need your advisors to bamboozal me when I am calling.
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H McL
(@HMcL15) reported
@ee what has happened to the signal in the Talybont-on-Usk area near Brecon?
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Ruwan Uduwerage-Perera
(@Ruwan_Uduwerage) reported
@EE, like many people, I am working from home providing a service, in my case, to students & as such, I am reliant on good 4G broadband speeds. Where I live in the Highlands, EE is the only service provider, & as such, I have to put up with a shoddy service without complaint.
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Tom
(@imtom77) reported
@EE I tried to call customer service on my mobile it’s normally free but now it’s saying I need credit? My mobile is on Ee?