EE Outage Report in Caterham, Surrey, England
Problems detected
Users are reporting problems related to: internet, phone and total blackout.
The latest reports from users having issues in Caterham come from postal codes CR3.
EE (Everything Everywhere) offers mobile phone, mobile internet, home broadband internet and home phone service.
Full Outage Map
E-mailProblems in the last 24 hours in Caterham, England
The chart below shows the number of EE reports we have received in the last 24 hours from users in Caterham and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
March 25: Problems at EE
EE is having issues since 07:40 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by EE users through our website.
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Internet (43%)
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Phone (28%)
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Total Blackout (12%)
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Wi-fi (12%)
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E-mail (3%)
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TV (2%)
Live Outage Map Near Caterham, Surrey, England
The most recent EE outage reports came from the following cities: London, Purley, Crawley, Croydon, Orpington, Kingston upon Thames, Swanley, Caterham, Dartford, Worcester Park, Carshalton, Horley, Beckenham, Thornton Heath and Sevenoaks.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Phone | |
| London |
Internet | |
| London |
TV | |
| London |
Internet | |
| London |
Internet | |
| London |
Phone |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
EE Issues Reports Near Caterham, England
Latest outage, problems and issue reports in Caterham and nearby locations:
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SurreyMirrorKirk
(@KR_SurreyMirror) reported
from
Crawley, England
@Alfie_Moon @EE 28 days to cancel brother or they get lost in the post......
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Benjamin Hopkinson
(@BenHop) reported
from
Bromley, England
@EE are you aware that reception in Bromley is awful. Constant call drops and and intermittent data service. It’s normally pretty bad, but today it’s unusable.
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Jamie Lindley
(@JamieWillshaw) reported
from
Bromley, England
@Tepps19 @VodafoneUK Never had issues with @EE and I left Vodafone to them 5 years ago, never looked back!
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Mark ELVIS Goddard
(@GBsBestElvis) reported
from
Hooley, England
@EE wifey is talking to you ‘customer services’ and it’s NOT going well! We have TWO accounts with you, she was not reminded to upgrade and has been paying too much for 4 or 5 months. From this end it doesn’t sound like your guys being much help!!
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Phil Hutchins
(@PhilHutchins91) reported
from
Bromley, England
Why are companies like @EE rolling out 5G when they can’t even get the capital city to have signal strong enough to make a call for more than 5 mins without having failures. It happens too often in London at so many locations it’s insane. Money wasted on ‘better’ than improving!
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MelancholyWolf
(@ItsIyke_) reported
from
Merton, England
@EE hey the green light is on my router but the broadband is down. None of my devices can connect!
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Geoff Whitehouse
(@ByGeoffW) reported
from
Lambeth, England
@nigelwalsh @goforsergei @LedaGlyptis @Emeka_Nwonu @IoanaGuiman @kelseyg @renemichau @dionlisle @MarkosZach @Shankarsundar @DexterCousins @davebarna @xinjamoney @Airchintu @petervan @Fegan @EE It’s why I’ll never ever bank with Santander or RBS. They really messed up my grandfather’s finances and then blamed my mom, while she’s still grieving about losing her dad 🤬🤬🤬🤬
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Christopher Bartlett-Walford
(@cobartlett) reported
from
London, England
@CliveChenery @EE They tried to upsell me to BB whilst in the conversation about my phone ! Couldn't believe all they were thinking of was extra sale, not how to help their customer with a query they had!
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David Williams
(@williada60) reported
from
Lambeth, England
@EE Thank you Peter W on this occasion EE have failed on ever count and I’m angry and saddened that after being a loyal customer with EE I’m treated in the way I’m being treated by EE and it’s staff. Just think it time to cut my ties with EE when my contract up
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AH
(@ashleyhaase0) reported
from
Croydon, England
@EE how can both your service and customer service be trash. £93 a month for this non sense. Better off using giff gaff.
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Mark ELVIS Goddard
(@GBsBestElvis) reported
from
Hooley, England
@EE wifey is talking to you ‘customer services’ and it’s NOT going well! We have TWO accounts with you, she was not reminded to upgrade and has been paying too much for 4 or 5 months. From this end it doesn’t sound like your guys being much help!!
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Rob Carter
(@robcarter85) reported
from
Merton, England
@EE Is it any wonder I'm leaving your two bob network!
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Martin Dynan
(@Dynan5) reported
from
Croydon, England
@EE I bought the phone off @EE and pay £180approx a month to @EE so think I’m well within my right to get you to fix this and give me a loan phone! @Apple require appointments etc which is not ideal
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Rob Crabtree
(@crabrc) reported
from
Lambeth, England
. @EE it’s 14 days since I ordered a sim only plan from you guys. Nearly two weeks later, 10 calls to customer service, 2 visits to a store, still no working sim. Your staff are always polite and helpful, but your systems are utterly inept...1 of 2
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David Williams
(@williada60) reported
from
Lambeth, England
@EE thank you for wasting another 20 minutes of my life talking about my complaint and getting no where I feel like a hamster going round and round with no conclusion. Now let’s see what the ombudsman has to say about this
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Suhail Patel
(@suhailpatel) reported
from
London, England
@Geek_Manager @jaseemabid @watbe @filipecvarela @ThreeUK @EE @giffgaff Three around Central London has been very spotty for me too (although it’s worse on iPhones than Androids, maybe it’s the iOS baseband on Three’s bands). Vodafone have been my go-to pretty much everywhere. Unfortunately the support is abysmal, guess you can’t have it all.
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Lois
(@kentlois5) reported
from
Swanley, England
@EE excellent 👌 customer service
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Rob Carter
(@robcarter85) reported
from
Merton, England
@EE What email address do I send my 30 days notice to cancel my contract
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Maya Stone
(@elusivemoment) reported
from
Kingston upon Thames, England
@EE even though you said you checked and there is apparently nothing wrong in my area yet again today I had a call drop midway as my signal dropped off completely mid-call.
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Lynsey Smith
(@LynsLot) reported
from
Croydon, England
@EE went to ur Croydon shop to get an new iPhone. After 1.5 hours of going through the process (as a poor trainee was having difficulty) we were told we couldn’t get one.The manager Daniela didn’t give an apology&was extremely rude. Thanks for wasting our Sunday. Shocking service
EE Issues Reports
Latest outage, problems and issue reports in social media:
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Tamiris Loureiro
(@captaintamtam) reported
@EE Can't get a decent signal in Putney, still, y'all bragging
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flyingfresian
(@flyingfresian) reported
@EE I have a message on my EE app and the website saying i can upgrade early for free, but when I click through the link is broken. Really disappointing.
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Miguel ;)
(@micky_blue_2001) reported
Not great service from @DPDgroup_news however when contacting @EE they didn’t really want to know. Said I’m considering leaving the network after 10 + years as I was very upset. Told.... that’s fine. Lovely
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Joanna Quade
(@jejquade) reported
@EE I need to sort something on my account urgently but I cannot call because I am quite poorly with Covid and online chat wouldn't let me get through to anyone. Please help!
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Nutronic
(@TheNutronic) reported
@EE I doubt it'll make any difference to the signal weakness I receive and the high cost of upgrading otherwise I would've been offered that already.
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Alistair MacLeòid
(@Al_Mc72) reported
So nearly a week of having the new phone after an emergency upgrade, due to tech issues with the old one. I have to say that Andrea at the Southend High Street @EE store was brilliant, no trying to over-sell, and great customer service. #EE
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cat elston
(@wiccacat1) reported
@EE Can someone tell me why after asking for my pac code (but not using it) I now have no service???
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Tina Bruce
(@MrsTeenyB) reported
Having issues using coverage & network status checker; unable to check status for area without entering device type (did not used to be req for status check facility). Trying to check status for cellular data SIM in a device not provided by EE - can you help, please? @EE
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Amy Timmins
(@AmyTimmins7) reported
@EE disappointed the adviser who did my upgrade did not apply any of the agreed terms to my contract, landing me with £100 bill including a charge that has already been paid. Good job I have screenshots as I’ve just had to prove I was mis-sold this to your team. Awful service!
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samuel
(@SamuelDaleT) reported
@EE I wouldn’t worry about it, i’ve already moved on. Just thought I should suggest that you should put some rewards or better service in place for loyal customers rather than treating them like nobody’s. If i’m a nobody, you’re a nobody.