EE Outage Report in Caterham, Surrey, England
Problems detected
Users are reporting problems related to: internet, phone and wi-fi.
EE (Everything Everywhere) offers mobile phone, mobile internet, home broadband internet and home phone service.
Full Outage Map
E-mailProblems in the last 24 hours in Caterham, England
The chart below shows the number of EE reports we have received in the last 24 hours from users in Caterham and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
February 20: Problems at EE
EE is having issues since 06:20 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by EE users through our website.
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Internet (42%)
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Phone (31%)
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Wi-fi (12%)
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Total Blackout (10%)
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E-mail (3%)
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TV (2%)
Live Outage Map Near Caterham, Surrey, England
The most recent EE outage reports came from the following cities: Bromley, London, Croydon, Banstead, Sutton, Streatham, Sevenoaks, Twickenham, Beckenham, Purley, East Grinstead, Coldblow, Dorking, Epsom and West Wickham.
| City | Problem Type | Report Time |
|---|---|---|
 Bromley |
Internet | |
| London |
Internet | |
| Croydon |
Internet | |
| London |
Total Blackout | |
| Croydon |
Internet | |
| Croydon |
Phone |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
EE Issues Reports Near Caterham, England
Latest outage, problems and issue reports in Caterham and nearby locations:
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✈️ B
(@_beckid) reported
from
Croydon, England
@O2 With all due respect I don’t need these tips to know how to work a phone and ensure it’s data is on etc! Everyone I know on o2 is having appalling signal. My daughters @EE phone works everywhere and I’ll be stood right next to her with 4g showing but actually no signal.
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Steve N
(@stevejax2003) reported
from
Eltham, England
@EE BB not working lights just flashing, checked all the cables, switched off for 30 second, still not working London SE9
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Paul Dunne
(@ThemoonIHATEYOU) reported
from
London, England
@EE for the last few days my broadband keeps cutting out, very frustrating....is there a problem or is it the equipment you've provided?
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Richard Foster
(@richardfoster1) reported
from
London, England
@bt_uk just switched over to BT broadband (with @EE ) but no internet. Equipment worked fine on precious EE connection… help!
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Josephine Bakah
(@BakahJosephine) reported
from
London, England
@ASA_UK pls stop the @EE ad with the snake. It's horrible and traumatising. Horrible!
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Josephine Bakah
(@BakahJosephine) reported
from
London, England
@EE pls put a stop to the snake Ad. It's horrible and traumatising.
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Laura Hay
(@Laura11389) reported
from
Bromley, England
@EE we have had a broadband outage for 2 days now… can we have an ETA of when it will be fixed? Your diagnostics bot is saying it should have been fixed an hour ago (after previously missed etas). SE20
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Stephen Tilney
(@Stephen_Tilney) reported
from
Kingston upon Thames, England
@EE Still no "Call Back".... Perhaps the signal is poor ?!
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Jason Starman QBE Woke to the Core 💙
(@starmanuk) reported
from
London, England
@notJonahVeep @EE I'm sorry to hear that. I've only had exceptional service from them plus their Smart Plan meets a specific need I have that no other company offers.
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Yang Xu
(@bostoed0624) reported
from
Croydon, England
@StephenEPotts @EE We have unlimited data atm. Was 500G previously but we never went over it even with lots of YouTube and Netflix streaming (we don’t have cable).
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🇺🇦 Tommy Gilchrist 🏳️🌈
(@tommygilchrist) reported
from
Lambeth, England
It is *impossible* to speak to an @EE Team Leader or Manager; I’ve been trying for days to resolve an issue, had callbacks promised that never materialise. Sick to the back teeth. On hold now to get my PAC code to return to @VodafoneUK.
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Chris Mason
(@cmaso21) reported
from
Lambeth, England
@EE @MarcAllera your company is actually a joke and have zero levels of customer service !!!!
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AA Ron 🖤 👟
(@Munden87) reported
from
Addington, England
@EE has there been network issues in London today? As I had 5G earlier but nothing was working?!
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Matty
(@Matty_a93) reported
from
Crawley, England
@EE is your network down right now? My phone has stopped receiving texts/data
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S@NDY🙋♀️
(@sandy118118) reported
from
Croydon, England
@EE hello can you help pls. I’m switching to Tesco mobile in next few weeks. I need PAC code to keep my number. What’s process to request this pls? Thanks
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Tomasz Rykała
(@tomaszrykala) reported
from
London, England
@JamieHolePunch @Tucker5law @EE "****, it's Angela Heaney. She'd hacked his phone!"
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Chris Mason
(@cmaso21) reported
from
Lambeth, England
@EE I am absolutely astounded with the lack of customer service. I have 3 open complaints. Someone needs to contact me quickly as I am absolutely raging. You need to contact me ASAP 😡😡
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The Hon.
(@Star_Stef) reported
from
London, England
@EE @LNonno_ I've been having the same issue for 3 days now.
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Jason Starman QBE 💙
(@starmanuk) reported
from
London, England
@EE I'm currently receiving no service in southeast London. Is there an outage?
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DomLee1987
(@DomLee1987) reported
from
London, England
@EE Hi, I have an EE internet service and was looking to get a booster as planning on having an office at the bottom of the garden. Is this available with EE?
EE Issues Reports
Latest outage, problems and issue reports in social media:
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Peter Elliott
(@peterjelliott) reported
@EE hi. Had to wipe my phone and tried downloading an esim through your app. It only gets so far, have no service on it so unable to set the sms to activate. Suggestions?
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Debra Pitchford: Development Coach & Trainer
(@debrapitchford) reported
@EE I have a contract Samsung Galaxy A71 phone. I can't tell you how annoying it is to have no sim card software issues which means restarting my phone several times a day to make calls. How can this be sorted?
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suraj
(@suraj_chotalia) reported
@EE I spoke with 2 stores in my area over the phone and they have never seen it in a plastic bag like this or EE void stickers, what's gone wrong here?
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Hazel 🥸
(@BurnzyH) reported
from
Redhill, England
Anyone ever had an issue with their sim in their upgrade phone from @EE upgraded to an iPhone 12 from XS and they sent a new sim, nearly 24 hours later and it just won’t register at all. Not sure if I’m doing anything wrong. Very frustrating
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Jaanki Patel
(@patel_jaanki) reported
@EE hi, I’ve moved over to EE. I submitted my PAC code but have inserted my SIM card and my number has not transferred. Please help?
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Paul McCarron
(@pmccarron97) reported
@EE Hi Casey, no it's currently not on offer at the moment, just showing up as £20 in my account, student discount would take it down to £16/month
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Alex
(@Alex83838395) reported
@EE just found out beeb paying 15 a month extra for bt add on I never asked for.. For over a year! Absolutely fuming and to really rub salt it won't even let me remove the add on from my app! Secondary tablet contract so never thought would need to check. Contracts up in a month
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thefoodbae
(@TheF00dBae) reported
@Shuayb__ @VodafoneUK @EE I didn’t know they didn’t cancel my sim only & they charged me £36pm all that time & I had no idea coz I lost the SIM card too
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Charlotte Tisdale
(@char_tisdale) reported
@EE hey! Our WiFi is down & has been for a few hours - devices are saying they are connected with full bars - but internet isn’t working at all on any device!? Tried turning it off and on again but the broadband light is flashing orange on the box (also I’m in Shrewsbury btw)
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Holli
(@holliwards) reported
@EE I bought the phone roughly the end of august- october last year (it was during the lockdown period where stores were open). I have used the phone as normal yet the battery health has went down atleast 8%. Im lucky if ive had the phone even 6 months!