EE Outage in Caterham, Surrey, England

EE (Everything Everywhere) offers mobile phone, mobile internet, home broadband internet and home phone service.

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EE in Caterham, Surrey, England problems in the last 24 hours

EE Outage Chart in Caterham, Surrey, England

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Most Reported Problems:

  • Internet (40.24%)
  • Phone (38.14%)
  • Wi-fi (8.11%)
  • Total Blackout (7.21%)
  • E-mail (4.20%)
  • TV (2.10%)

EE Outage Map Near Caterham, Surrey, England

EE in Caterham, Surrey, England Comments

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EE Issues Reports Near Caterham, Surrey, England

Latest outage, problems and issue reports in Caterham, Surrey, England and nearby locations:
  • kevinjohnnolan Kevin Nolan (@kevinjohnnolan) reported from Dartford, England

    @EE I have never had an account that I know of so the bill fully addressed to me was a surprise

  • KellyKilner Kelly Kilner (@KellyKilner) reported from Lambeth, England

    Customer service versus transactional sales service. There’s a difference. @EE poor show EE

  • PantevPlamen Plamen Pantev (@PantevPlamen) reported from Merton, England

    That feeling when you switch to @EE and you realise you can’t call back home (internationally) because of company protection policy that says: If you new customer you are not trusted as you might make big bill and not pay it ... what a joke !One reason to never be the best!Shame

  • tink1806 Sammy jo (@tink1806) reported from Felbridge, England

    @EE disappointed in the service received. upgraded my phone still not received it dpd saying they never received it from u. U saying u sent it. Customer service saying they will call me back never heard back got cut off. Very angry &thinking of cancelling my contract completely

  • Stueypot Stuart Ions (@Stueypot) reported from Croydon, England

    @EE lads not been able to make calls for 4 hours now. Along with Palace getting pumped by Brighton this is not improving my mood. Help

  • MistaLorraine Mr Lorraine (@MistaLorraine) reported from Kingston upon Thames, England

    @EE should’ve had my cardiology appointment 1st b4 calling ur customer services coz my BP is way high now .. if get anotha tablet (no pun intended) one of you will have to take it ... Billing me for a product I cancelled & telling me I can’t cancel my insurance .. #thieves

  • OnlyMe66666 Bruno🎗 (@OnlyMe66666) reported from London, England

    @EE your website and changing login details is a nightmare

  • Batchala Abby-Kate Batchelor (@Batchala) reported from Lambeth, England

    And now with a phone I bought elsewhere which is becoming unusable, you are unable to help or even cut down my price plan. DO NOT USE @EE . That’s the moral of the story. They will lie and cheat and put you in impossible positions. Also shout my details across the shop 2/2

  • Batchala Abby-Kate Batchelor (@Batchala) reported from Lambeth, England

    Wow you guys. Been overcharged for about five months with no one able to tell me why. Telling me it’s gonna cost me over £300 to cancel a contract that was midsold to me as a cheaper price. You weren’t able to help when my original phone was lost 1/2 @ee

  • Darkberry87 KINGDARKBERRY (@Darkberry87) reported from Croydon, England

    Some one in @EE needs to get hold of me ASAP and explain to me why in2019 your NETWORK is still the worst to ever grace the plant earth!!!

  • cfcc76670af1430 Theo (@cfcc76670af1430) reported from Croydon, England

    @EE don't show no loyalty or appreciation to its customers, been with you guys for how many years now no issues with DD yet you can't honour a price for a Galaxy Watch, shocking. When I upgrade I'll be drastically reducing my price plan, cheers smh

  • MichaelSnasdell Michael Snasdell (@MichaelSnasdell) reported from London, England

    Thanks to the guys and girls of the @ee customer support team. Thanks for all your help this evening unlocking my old phone. Not back customer service for a customer who left 18 months ago. But I'll be back soon.

  • MichaelSnasdell Michael Snasdell (@MichaelSnasdell) reported from London, England

    @EE Hi there, it was about 12-14 months ago now. Received one reply promising it would be sent to me but never was. Would love if I could get it asap though. Thank you

  • NunoEd Nuno Lopes (@NunoEd) reported from Lambeth, England

    At least @EE excellent customer service is quick to sort this mess out 🤗 fingers cross for OpenReach’s next visit 😅

  • SaraCNelson Sara Nelson (@SaraCNelson) reported from Lambeth, England

    .@EE I'm asking that you expedite this process and get an engineer to my property by Saturday at the absolute latest. This is an essential service I cannot do without.

  • SaraCNelson Sara Nelson (@SaraCNelson) reported from Lambeth, England

    .@EE given that I a) often work from home b) need broadband in order to camera monitor a very sick pet when I am not there, this is completely unacceptable. Essentially, I've given up a perfectly adequate service and am now left to wait 4 days without any access at all. 2/3

  • SaraCNelson Sara Nelson (@SaraCNelson) reported from Lambeth, England

    .@EE completely dismayed by your service. Having switched from @SkyUK I was assured it would be a seamless swap over with no need to wait in for engineers. I now have no internet and no hope to see an engineer before the 4th... 1/3

  • SaraCNelson Sara Nelson (@SaraCNelson) reported from Lambeth, England

    @EE completely dismayed by your service. Having switched from @SkyUK I was assured it would be a seamless swap over with no need to wait in for engineers. I now have no internet and no hope to see an engineer before the 4th... 1/3

  • WhatIMightThink farrah jaufuraully (@WhatIMightThink) reported from Croydon, England

    @_inexcelsisdeo @EE QUICK, it's working now, I just managed to log on and gift my other account. @ee, it was down all late last night saying there were tech difficulties.

  • an0key Luke Sheldrick (@an0key) reported from London, England

    Have to say hats off to @EE worked remotely today. Mostly remote sessions in weird places today. Tethered to the iPad Pro on the way home to watch films. No issue at all. @ThreeUK on the second line couldn’t even sync email for most of it.

  • GlenS1974 Glen Shackel (@GlenS1974) reported from Merton, England

    So after perservering with @ee and the useless website, now get an email saying the phone they said was in stock when I ordered is now out of stock and to phone to arrange an alternative. No. Cancel order methinks

  • GlenS1974 Glen Shackel (@GlenS1974) reported from Godstone, England

    Bye bye @EE . Atrocious website and customer service. Thanks for being so bad as to override apathy to change provider!!

  • johnrahers It's me, John (@johnrahers) reported from Lambeth, England

    @AuntyMartin @O2 @EE I haven’t needed to use their customer service once. What I have used for four months is their seemlessly perfect 4G all over the UK, Spain and Ireland.

  • Maybank1970 Gareth Maybank (@Maybank1970) reported from London, England

    @EE Nope. I see something that says For Service Enq’, and another that says For Technical Enq, but nothing that actuates anything. Thinking it’s best if I write in via snail mail. 😡

  • consumer_active David (@consumer_active) reported from Lambeth, England

    @EE If the Customer Service team were doing their job, I wouldn't have to resort to social media. I'm perfectly capable of calling/visiting/emailing individual stores, what I asked for at the outset, which you've chosen to ignore, is direction to a store with stock. Easy enough.

  • RealMartinCee Martin Cee ⚒ (@RealMartinCee) reported from Crayford, England

    @gcurryphotos @O2 @EE Exactly Graham. The signal where i live is far superior as well.

  • MarkSoutham Mark Southam (@MarkSoutham) reported from Horley, England

    @CPWTweets @EE I’ve spent enough time on the phone with your business customer services, it seems like the only people worth talking to are the investigation team who unsurprisingly can’t be contacted directly !

  • Beige29 Dark_Beige (@Beige29) reported from Merton, England

    @EE Yeah you have an awful selection of channels

  • AngieSomerside Angie Somers (@AngieSomerside) reported from London, England

    @EE this must go down as the worst example of customer service ever. Moving to @vodaphoneuk as soon as my contract is up for all 4 family phones #poorservice #CustomerService #EE #HappyChristmas

  • MichaelSnasdell Michael Snasdell (@MichaelSnasdell) reported from London, England

    @Swim1965 @EE @O2 @ThreeUK Yeah the BT involvement with EE is a bit weird and twisted. They tried buying a couple of years back, but was refused. EE for me has always had the speed I want, no other network touches them speed wise, not ones I have used anyway.

  • danchurch36 Dan Church (@danchurch36) reported from London, England

    @O2 is so down that even the status page that tells you how long they’re down for is down. Good job I’ve got my trusty @EE work phone to fall back on.

  • Mariann94423325 Marianna (@Mariann94423325) reported from Lambeth, England

    @TryTime_TV @EE Don’t ask for your advice maybe if you have issues you need DM them or there exists #CustomerCentre where you can phone until 9:00 🕘 pm weekdays

  • themaldenmccall The Morden McCall (@themaldenmccall) reported from Merton, England

    @Mattjohnsons @EE Gave it a try with personal and business accounts - useless. Have an issue - forget about it.

  • JayVanDerZant Jay Van der Zant (@JayVanDerZant) reported from Epsom and Ewell District, England

    @ee just joined and had very poor experience with registering an account and devices. You’re not sending out verification emails. Have checked spam folder. Not impressed so far.

  • ShivzBelle Shivz Belle (@ShivzBelle) reported from Merton, England

    @EE are super useless I’ve seriously had enough!! Their robbing me! No network in my area and charging £70 a month!! I’ve complained so much and they do nothing to resolve it! Their customer service team are crap!!

  • lucylucyconnor Lucy Connor (@lucylucyconnor) reported from Lambeth, England

    @samwill79590101 tenner says @VodafoneUK don’t help / offer you any compensation - their customer service is poor! Saaaack them off @EE are brill 😍😏

  • lucylucyconnor Lucy Connor (@lucylucyconnor) reported from Lambeth, England

    @samwull79590101 tenner says @VodafoneUK don’t help / offer you any compensation - their customer service is poor! Saaaack them off @EE are brill 😍😏

  • StephenMoll Stephen Moll (@StephenMoll) reported from Kingston upon Thames, England

    So glad to see @EE getting stung by @OfCom. @EE stung me when I left them because they couldn't provide a usable service in my home. What goes around comes around. #servesyouright

  • Jo_Whittington Jo Whittington (@Jo_Whittington) reported from London, England

    @EE Please can someone from customer services call me ASAP. I keep getting messages about credit limits so can’t make calls or send texts, even though both are unlimited on my plan! I’ve had nothing but problems since joining you. This is a joke. I’m on a contract!

  • JohnPatrickDal1 John Patrick Daly (@JohnPatrickDal1) reported from Redhill, England

    @EE hi my phone keeps losing connection the shows searching have reset 3 times today as well as network service reset which has work about 5 times last two week but still nothing

  • ShivzBelle Shivz Belle (@ShivzBelle) reported from Merton, England

    @EE are absolutely useless!! I’ve been a customer for many years! Since one2one, through @TMobile and I’d advise anyone joining to avoid avoid avoid!!!

  • ShivzBelle Shivz Belle (@ShivzBelle) reported from Merton, England

    Literally experiencing the worst service from @EE my calls are constantly failing! And I was told their working in my area!! 3rd year... And still they do nothing!! 🙄😑

  • DeepDownDirtyRL DEEPDOWNDIRTY (@DeepDownDirtyRL) reported from Kingston upon Thames, England

    Er just been reading how Oreo has caused a lot of problems for #Motorola users. Wiping our phones and reinstalling all apps is NOT a good solution for those of us with a lot of accounts and apps @motorolaUK @EE :(

  • FulhamJo Jo G (@FulhamJo) reported from Lambeth, England

    @leonsopinion @EE Most places in Turkey ( however small) will give you their WiFi sign in.

  • ItsKatieC0mpt0n 凱蒂 (@ItsKatieC0mpt0n) reported from Epsom and Ewell District, England

    Discusting customer service from @EE My mother has been double charged for a bill after they told me I was going to be refunded they just think it’s ok to credit my account, I then call in and get told it’s to late and in order for me to get my money back this month

  • JonJSW Jonjsw (@JonJSW) reported from London, England

    Just had it confirmed why I’m leaving @ThreeUK another awful customer service experience. Here’s to hoping @EE’s will be better.

  • MissVictoriaD_S Victoria Seaman (@MissVictoriaD_S) reported from Kingston upon Thames, England

    I've officially left @O2 after 14 years, 9 months and 10 days 😣 Hello @EE you'd better be good to me 😄 I always had signal everywhere with o2.

  • saz84 Sarah Murphy (@saz84) reported from Bromley, England

    @EE Yeah that does work. Tbh if you search EE on Twitter it’s not just me having this issue.....?

  • saz84 Sarah Murphy (@saz84) reported from Bromley, England

    @EE what’s going on with your service today?! I can’t load any pages in the app and your website isn’t loading either?!!

  • janiebear Jane Gould BCAi (@janiebear) reported from Lingfield, England

    @EE I’m going to Spain for a few days this evening - but I often go and have never received this before

EE Issues Reports

Latest outage, problems and issue reports in social media:
  • mthompson1966 Mick Thompson (@mthompson1966) reported

    @EE Everywhere I go - its a known issue apparently - dealing with your technical department- phone and sim have been swapped out but still no improvement

  • MANTHONEIL1 MANTHONEIL (@MANTHONEIL1) reported

    @EE your old broad street branch have terrible staff there customer service is very poor they need to learn that when dealing with one customer they should not just walk off and deal with someone else while dealing with the first person

  • MateuszKirk Lep (@MateuszKirk) reported

    @EE We had an engineer come out Thursday who was supposed to set it up and be good to go, he connected something to the wrong telegraph pole, didn’t ring someone he should have and told us we’d have internet in 24hours but a really slow connection not which is not what we pay for

  • davidjmmills David Mills (@davidjmmills) reported

    @ThreeUK I don’t know who’s worse you or @DPD_UK, but you to stop blaming each other and send my phone to a three store otherwise I’ll cancel both my contracts and move to @EE

  • christatum49 Chris Tatum (@christatum49) reported

    @HyderEbrahim @EE The galaxy beats the I phone hands down for specs it’s all about the software and iOS wins for me but if Samsung had iOS I would get the S10+ absolute beast of a phone

  • JamessReality 👨‍💻JamessReality💻©®™ (@JamessReality) reported

    @EE No I have an S9 I have had many problems recently but hopefully was sorted this week. I just require some new earphones I was looking to purchase some wireless ones but the prices are ridiculous

  • _mistie_hill_ annamul (@_mistie_hill_) reported

    @ryanchapmanx @EE cause they are the SHITTEST network provider EVER actually infuriated me how expensive they are

  • noahbyrne5 noah byrne (@noahbyrne5) reported

    @EE thanks for the help- I’m freaking out😂 yes I deleted and redownloaded snapchat, and it still didn’t work

  • noahbyrne5 noah byrne (@noahbyrne5) reported

    @EE yes it’s just my social media. my sister is having the same problems (we are on the same contract)

  • jules6964 Julia Bower (@jules6964) reported

    @_Janet_ @EE It is Janet I can't ring or text when at home :( I know there is a problem with a mast in the area but it's a right pain.