Is EE having an outage in Caterham, Surrey, England?

EE (Everything Everywhere) offers mobile phone, mobile internet, home broadband internet and home phone service.

 Problems detected at EE

EE in Caterham, Surrey, England problems in the last 24 hours

EE Outage Chart in Caterham, Surrey, England

May 20: Problems at EE

EE is having issues since 11:20 AM GMT. Are you also affected? Leave a message in the comments.

Most Reported Problems:

Internet
(39.80%)
Phone
(38.31%)
Wi-fi
(6.97%)
E-mail
(6.72%)
Total Blackout
(5.97%)
TV
(2.24%)

EE Outage Map Near Caterham, Surrey, England

EE in Caterham, Surrey, England Comments

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

EE Issues Reports Near Caterham, Surrey, England

Latest outage, problems and issue reports in Caterham, Surrey, England and nearby locations:
  • chrisgolds Christopher Golds (@chrisgolds) reported from Lambeth, England

    @EE I do use Apple Music but never via my phone bill. I pay for it separately and always have done.

  • niallmcdougall Niall McDougall (@niallmcdougall) reported from Lambeth, England

    @ScottWestron @EE I have the same level of customer service satisfaction with @firstdirect 😀

  • AllenXL Allen Horrod (@AllenXL) reported from Horley, England

    @EE I don’t see any point in talking again & being told it is a fair deal. I will be leaving EE at the earliest opportunity. I was told I didn’t need to buy extra data as I never go over my quota & I ended up buying extra last month.

  • Starnow1 John Townsend (@Starnow1) reported from Eltham, England

    Replacing sim only with a new phone - have 6 lines on one account with @EE and never missed a payment - not credit worthy for £43 per mth contract but can have £53 per mth contract #ripoff #annoyed #thinkingofleaving

  • TBone1170 Tony L (@TBone1170) reported from London, England

    @EE never any signal, platform 14 London bridge. Every day, every week - the same. S8+ perfect anywhere else.

  • Ashishpatel1972 Ashish Patel (@Ashishpatel1972) reported from Croydon, England

    @EE stop sending me stupid demand notices I was told last month I owe nothing! Getting a bloody joke now!

  • Will_Lintern Will Lintern (@Will_Lintern) reported from Eltham, England

    .@EE Thanks so much for being super efficient turning off my Wi-Fi before I had actually moved out of my home. Such a shame you couldn't be more efficient with setting up the same service in my new place! 👏👏👏

  • Will_Lintern Will Lintern (@Will_Lintern) reported from Eltham, England

    @EE Yes - I believe the issue is that @bt_uk can't get a technician out change the line over. Which is understandable, people let you down, especially outside of your organisation. I'm just dissappointed with 1) The time it took to tell me that the agreed date was no longer happening

  • Will_Lintern Will Lintern (@Will_Lintern) reported from Eltham, England

    .@EE put this in your file for bad customer service. After 11+ years of loyalty as both a mobile and broadband customer tomorrow I move house. Despite doing everything asked of me and being told over the phone that my broadband will be ready on my move day I am told 4 days before

  • coffeemadman Jonathon Greenhow (@coffeemadman) reported from Lambeth, England

    Jeez the data speeds in London today on @EE have been so bad. It seems just all over it’s been slow.

  • AllenXL Allen Horrod (@AllenXL) reported from Horley, England

    Very disappointed @EE. I upgraded to iPhone X last year & my friend got a very good deal from EE. I called EE & got a very bad deal & was told my friend didn’t get his super deal from EE (which he did) by the man from EE. I am not happy !

  • RichCroft87 RichieRich ✌🏻💚 (@RichCroft87) reported from Croydon, England

    @EE My data’s ok, as are my texts. Someone just tried to call me 10 times! It’s been a problem with my signal but nothing to this extent

  • mo55541011 Lewis Morgan (@mo55541011) reported from Croydon, England

    @EE my phoned not working again 2nd time this week

  • kevinjohnnolan Kevin Nolan (@kevinjohnnolan) reported from Dartford, England

    @EE I have never had an account that I know of so the bill fully addressed to me was a surprise

  • KellyKilner Kelly Kilner (@KellyKilner) reported from Lambeth, England

    Customer service versus transactional sales service. There’s a difference. @EE poor show EE

  • PantevPlamen Plamen Pantev (@PantevPlamen) reported from Merton, England

    That feeling when you switch to @EE and you realise you can’t call back home (internationally) because of company protection policy that says: If you new customer you are not trusted as you might make big bill and not pay it ... what a joke !One reason to never be the best!Shame

  • tink1806 Sammy jo (@tink1806) reported from Felbridge, England

    @EE disappointed in the service received. upgraded my phone still not received it dpd saying they never received it from u. U saying u sent it. Customer service saying they will call me back never heard back got cut off. Very angry &thinking of cancelling my contract completely

  • Stueypot Stuart Ions (@Stueypot) reported from Croydon, England

    @EE lads not been able to make calls for 4 hours now. Along with Palace getting pumped by Brighton this is not improving my mood. Help

  • MistaLorraine Mr Lorraine (@MistaLorraine) reported from Kingston upon Thames, England

    @EE should’ve had my cardiology appointment 1st b4 calling ur customer services coz my BP is way high now .. if get anotha tablet (no pun intended) one of you will have to take it ... Billing me for a product I cancelled & telling me I can’t cancel my insurance .. #thieves

  • OnlyMe66666 Bruno🎗 (@OnlyMe66666) reported from London, England

    @EE your website and changing login details is a nightmare

  • Batchala Abby-Kate Batchelor (@Batchala) reported from Lambeth, England

    And now with a phone I bought elsewhere which is becoming unusable, you are unable to help or even cut down my price plan. DO NOT USE @EE . That’s the moral of the story. They will lie and cheat and put you in impossible positions. Also shout my details across the shop 2/2

  • Batchala Abby-Kate Batchelor (@Batchala) reported from Lambeth, England

    Wow you guys. Been overcharged for about five months with no one able to tell me why. Telling me it’s gonna cost me over £300 to cancel a contract that was midsold to me as a cheaper price. You weren’t able to help when my original phone was lost 1/2 @ee

  • Darkberry87 KINGDARKBERRY (@Darkberry87) reported from Croydon, England

    Some one in @EE needs to get hold of me ASAP and explain to me why in2019 your NETWORK is still the worst to ever grace the plant earth!!!

  • cfcc76670af1430 Theo (@cfcc76670af1430) reported from Croydon, England

    @EE don't show no loyalty or appreciation to its customers, been with you guys for how many years now no issues with DD yet you can't honour a price for a Galaxy Watch, shocking. When I upgrade I'll be drastically reducing my price plan, cheers smh

  • MichaelSnasdell Michael Snasdell (@MichaelSnasdell) reported from London, England

    Thanks to the guys and girls of the @ee customer support team. Thanks for all your help this evening unlocking my old phone. Not back customer service for a customer who left 18 months ago. But I'll be back soon.

  • MichaelSnasdell Michael Snasdell (@MichaelSnasdell) reported from London, England

    @EE Hi there, it was about 12-14 months ago now. Received one reply promising it would be sent to me but never was. Would love if I could get it asap though. Thank you

  • NunoEd Nuno Lopes (@NunoEd) reported from Lambeth, England

    At least @EE excellent customer service is quick to sort this mess out 🤗 fingers cross for OpenReach’s next visit 😅

  • SaraCNelson Sara Nelson (@SaraCNelson) reported from Lambeth, England

    .@EE I'm asking that you expedite this process and get an engineer to my property by Saturday at the absolute latest. This is an essential service I cannot do without.

  • SaraCNelson Sara Nelson (@SaraCNelson) reported from Lambeth, England

    .@EE given that I a) often work from home b) need broadband in order to camera monitor a very sick pet when I am not there, this is completely unacceptable. Essentially, I've given up a perfectly adequate service and am now left to wait 4 days without any access at all. 2/3

  • SaraCNelson Sara Nelson (@SaraCNelson) reported from Lambeth, England

    .@EE completely dismayed by your service. Having switched from @SkyUK I was assured it would be a seamless swap over with no need to wait in for engineers. I now have no internet and no hope to see an engineer before the 4th... 1/3

  • SaraCNelson Sara Nelson (@SaraCNelson) reported from Lambeth, England

    @EE completely dismayed by your service. Having switched from @SkyUK I was assured it would be a seamless swap over with no need to wait in for engineers. I now have no internet and no hope to see an engineer before the 4th... 1/3

  • WhatIMightThink farrah jaufuraully (@WhatIMightThink) reported from Croydon, England

    @_inexcelsisdeo @EE QUICK, it's working now, I just managed to log on and gift my other account. @ee, it was down all late last night saying there were tech difficulties.

  • an0key Luke Sheldrick (@an0key) reported from London, England

    Have to say hats off to @EE worked remotely today. Mostly remote sessions in weird places today. Tethered to the iPad Pro on the way home to watch films. No issue at all. @ThreeUK on the second line couldn’t even sync email for most of it.

  • GlenS1974 Glen Shackel (@GlenS1974) reported from Merton, England

    So after perservering with @ee and the useless website, now get an email saying the phone they said was in stock when I ordered is now out of stock and to phone to arrange an alternative. No. Cancel order methinks

  • GlenS1974 Glen Shackel (@GlenS1974) reported from Godstone, England

    Bye bye @EE . Atrocious website and customer service. Thanks for being so bad as to override apathy to change provider!!

  • johnrahers It's me, John (@johnrahers) reported from Lambeth, England

    @AuntyMartin @O2 @EE I haven’t needed to use their customer service once. What I have used for four months is their seemlessly perfect 4G all over the UK, Spain and Ireland.

  • Maybank1970 Gareth Maybank (@Maybank1970) reported from London, England

    @EE Nope. I see something that says For Service Enq’, and another that says For Technical Enq, but nothing that actuates anything. Thinking it’s best if I write in via snail mail. 😡

  • consumer_active David (@consumer_active) reported from Lambeth, England

    @EE If the Customer Service team were doing their job, I wouldn't have to resort to social media. I'm perfectly capable of calling/visiting/emailing individual stores, what I asked for at the outset, which you've chosen to ignore, is direction to a store with stock. Easy enough.

  • RealMartinCee Martin Cee ⚒ (@RealMartinCee) reported from Crayford, England

    @gcurryphotos @O2 @EE Exactly Graham. The signal where i live is far superior as well.

  • MarkSoutham Mark Southam (@MarkSoutham) reported from Horley, England

    @CPWTweets @EE I’ve spent enough time on the phone with your business customer services, it seems like the only people worth talking to are the investigation team who unsurprisingly can’t be contacted directly !

  • Beige29 Dark_Beige (@Beige29) reported from Merton, England

    @EE Yeah you have an awful selection of channels

  • AngieSomerside Angie Somers (@AngieSomerside) reported from London, England

    @EE this must go down as the worst example of customer service ever. Moving to @vodaphoneuk as soon as my contract is up for all 4 family phones #poorservice #CustomerService #EE #HappyChristmas

  • MichaelSnasdell Michael Snasdell (@MichaelSnasdell) reported from London, England

    @Swim1965 @EE @O2 @ThreeUK Yeah the BT involvement with EE is a bit weird and twisted. They tried buying a couple of years back, but was refused. EE for me has always had the speed I want, no other network touches them speed wise, not ones I have used anyway.

  • danchurch36 Dan Church (@danchurch36) reported from London, England

    @O2 is so down that even the status page that tells you how long they’re down for is down. Good job I’ve got my trusty @EE work phone to fall back on.

  • Mariann94423325 Marianna (@Mariann94423325) reported from Lambeth, England

    @TryTime_TV @EE Don’t ask for your advice maybe if you have issues you need DM them or there exists #CustomerCentre where you can phone until 9:00 🕘 pm weekdays

  • themaldenmccall The Morden McCall (@themaldenmccall) reported from Merton, England

    @Mattjohnsons @EE Gave it a try with personal and business accounts - useless. Have an issue - forget about it.

  • JayVanDerZant Jay Van der Zant (@JayVanDerZant) reported from Epsom and Ewell District, England

    @ee just joined and had very poor experience with registering an account and devices. You’re not sending out verification emails. Have checked spam folder. Not impressed so far.

  • ShivzBelle Shivz Belle (@ShivzBelle) reported from Merton, England

    @EE are super useless I’ve seriously had enough!! Their robbing me! No network in my area and charging £70 a month!! I’ve complained so much and they do nothing to resolve it! Their customer service team are crap!!

  • lucylucyconnor Lucy Connor (@lucylucyconnor) reported from Lambeth, England

    @samwill79590101 tenner says @VodafoneUK don’t help / offer you any compensation - their customer service is poor! Saaaack them off @EE are brill 😍😏

  • lucylucyconnor Lucy Connor (@lucylucyconnor) reported from Lambeth, England

    @samwull79590101 tenner says @VodafoneUK don’t help / offer you any compensation - their customer service is poor! Saaaack them off @EE are brill 😍😏

EE Issues Reports

Latest outage, problems and issue reports in social media:
  • petechapman84 Chappers (@petechapman84) reported

    @EE Get ready for the slow uk wide roll out at stupid cost vs 4G. Over priced rubbish.

  • Gosbert Gosbert (@Gosbert) reported

    @byron_hinson @EE Poor from EE. Surely they aware of the risk 6 months ago. Yet...they continued to sell the handset/related products.

  • FieldD88 Dean Field (@FieldD88) reported

    @Gosbert @EE @HuaweiUK 2/2 he said: "EE are your network provider your agreement with us is primarily for the provision off and access to the network service we provide, the handset is acquired outside of the terms of that agreement"

  • FieldD88 Dean Field (@FieldD88) reported

    @Gosbert @EE @HuaweiUK Because they knew they could get lots of money from us and then walk away with no support. This is from a chap called Stuart in the EE "Executive Customer Resolution Team" 1/2

  • Breadmaker6 Breadmaker6 (@Breadmaker6) reported

    @EE What is going to happen for customers with @HuaweiMobileUK on contract with yourselves. Concerned that there will be a lack of support for monthly security fixes.

  • KatieLou3105 Katie Goodridge (@KatieLou3105) reported

    @EE Great. My phone log only goes back to the start of the month. I find it amazing that there is not an actual log of each call I make somewhere that I can view! This is a huge problem.

  • KatieLou3105 Katie Goodridge (@KatieLou3105) reported

    @EE If I haven’t got his feature. Is there a way that I can find the information I need or can someone at EE help. It’s quite important.

  • Ianfmc1878 Ian Mcdougall (@Ianfmc1878) reported

    @CPWTweets ordered a new phone and the number for @EE is set up with another customer and have no details for me your customer service keep telling me to wait 24 hours which is unacceptable. Need sorting out before I return to @ThreeUK

  • janed00 . (@janed00) reported

    @neelima_miah @sabikaayahxo @VodafoneUK EE are so much better @EE certified network 👏🏽

  • MicklePickle97 Michael Williamson (@MicklePickle97) reported

    @EE ...as i send this my phone drops to 1 bar of signal. Was continuing to say i don't bank on the signal/speeds staying.