EE Outage in Dagenham, Greater London, England

@EE I’ve noticed that over the last 6months or so, network reception round the area I live has suddenly started dropping out, so much so I can barely make a call when I’m out. What has gone on? Can you fix it?

@EE do you do the same deal in store as well as phoning the customer services??

@EE how do I cancel my contract when my contract finishes,

@Zenastaxi @EE @O2 Dont go on 02 service is crap in london .Ee much better coverage

@EE I'm receiving an error 38 message whilst trying to send a text, is there a problem on the network?

I remember when @EE would pursued you to stay as a customer and offer a nice deal, now they aren’t bothered, I guess that’s cos they are the biggest, they can’t transfer you to a manager as they are working from home!!!

@EE I need help with an upgrade being charged more than it should be!

From my perspective this highlights how big companies like @EE need to work harder on their customer experience. They are prioritising processes over people rather than being customer-centric and finding a solution that leaves them happy.

@EE Got through on phone eventually. Super helpful call and upgrade sorted. Website not working properly though. Cheers

@EE Hi, my tweet didn't get a reply. My broadband isn't offering a stable connection, with the corollary effect that I can't work from home effectively. I would like a bill reduction this month as I shouldn't pay full price for a second rate service.

@EE Damn...missed you again...s20 needed 😊

@EE how do I cancel my rolling contract

I joined @EE not 4 weeks ago. Check out their record... 1) sent my chip to the wrong address 2) conflated my account with them with some other poor soul. Therefore mixing all and theirs details! 3) then after 3weeks of no phone use, they send me a data only sim... Meanwhile...

When joining @EE is the worst business decision you’ve ever made... as a care manager for the elderly and disabled I hoped to be contactable 24/7, Unfortunately I’m not and I’ll be explaining why in detail... #clapforcarers #nhs

@EE I can’t set up a direct debit for my bill because when I log in it says I’m not the account holder! please help!!

@EE Wifi router. I have been sent a brand new router in case that was the issue and had a technician come out. It was fine and then recently has been so slow but when I check the status there is a known problem in my area.

@EE the mobile signal is very poor and sometimes non existent in SE24 currently

According to the @EE coverage checker I should have 'excellent' signal indoors and out yet I never get more than one bar of signal, so frustrating.

@EE hi , I am looking to upgrade could someone help me please Thanks

@EE Hi Jo, I didn't no. Am currently on a SIM only with yous, phone was bought as a PAYG. If I try using My EE, it advises me that the phone isn't linked to my phone number. It asks me to call in, but cust service desk just redirect to the website.

@EE It's been a good few weeks now. Constantly having to use my limited mobile data because the WiFi can't support more than one device using it. I'd leave for another company but I don't want to pay the termination fees.

@EE hoping for help with pay as go phone not working abroad. It was fine then stopped after account was changed from monthly to pay as go. I have enough credit just won't make/receive calls or send txt.

@EE paying for 75Mbps download, lowest should be 50 but here I am day 2 of it being 11Mbps download. The issues I'm having with you guys are getting frustrating beyond belief unfortunately

do I upgrade to apple and pay more or go to @SamsungMobile or @NokiaMobile again and end up tearing my hair out because of their USB-C charging issues. A scratch on the camera lens is not causing these @EE #fuckthis

@EE You can do absolutely nothing!!! Been on the phone to customer service and they were not helpful one bit. Give me a discount on my remaining line rental plan and my PAC code to help. I’m basically without a line for a whole week ??? Something I was not informed

EE technical team is the worst on this planet. Feel to just pay off this stupid contract and get a sim only elsewhere because how you just disconnect my SIM card with no warning??? FUMINGGGGG is an understatement !!! @EE hope you see this 😡😡😡😡

@EE I haven't had s phone signal since yesterday. I am in Islington London Is there a Problem ?

@EE why is it taking so long to fix a network problem at TA9 3NP?

@EE can’t log in to app or on pc - is there a problem

@EE No issues with internet so far. I have tried plugging the phone directly into phone socket - same result. It does receive calls though.