Is HSBC down in Southwark, Greater London, England?
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HSBC Holdings plc is a British multinational investment bank and financial services holding company. HSBC offers current accounts, savings, investments, loans, credit cards and other financial products.
Full Outage Map
TransactionsProblems in the last 24 hours in Southwark, England
The chart below shows the number of HSBC reports we have received in the last 24 hours from users in Southwark and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at HSBC. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by HSBC users through our website.
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Mobile App (52%)
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Website (23%)
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Transactions (12%)
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Login (11%)
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Withdrawals (1%)
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Transfer (1%)
Live Outage Map Near Southwark, Greater London, England
The most recent HSBC outage reports came from the following cities: Notting Hill Gate, London, Wembley and Golders Green.
| City | Problem Type | Report Time |
|---|---|---|
 Notting Hill Gate |
Mobile App | |
| London |
Mobile App | |
| London |
Login | |
| London |
Mobile App | |
| London |
Website | |
| London |
Mobile App |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
HSBC Issues Reports Near Southwark, England
Latest outage, problems and issue reports in Southwark and nearby locations:
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Mike Fuller
(@ninepine) reported
from
Croydon, England
@HSBC_UK App "Money out" notifications still showing the wrong time. Needs a fix please to prevent false reports of fraudulent transactions. Charge was at 09:15 not 08:15. (or specify that you're using GMT not BST)
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Anna Antoniou
(@mammahun) reported
from
Tottenham, England
@HSBC_UK when are you going to refund me for the MASSIVE delays holding to speak to one of your advisors. Got cut off the first time, 2nd time got transferred & now waiting AGAIN to get through!!! Disgusting service!! #worstcustomerserviceever
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𝚃𝚑𝚘𝚖𝚊𝚜 𝙰𝚕𝚒𝚜𝚒 🇪🇺
(@grudelsud) reported
from
Islington, England
@HSBC_UK any specific reason to block taking screenshots from the Android app? It makes it impossible to wire some money and send the recipient proof of payment. Any tip is welcome, thanks
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John Boxall
(@jdboxall) reported
from
Merton, England
But @HSBC_UK @hsbc all your comms are wrong. I understand that things go wrong but you can fix your comms even if you can’t fix your app……
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Carol Gould
(@Karashgould) reported
from
Paddington, England
Well, I'm going to name and shame. For 2 days trying to get through to @HSBC_UK because I cannot log on to OnlineBanking . This monolith that pays its top brass a fortune cannot cope with a customer who's stayed with them for 34 years? #disgraceful
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Albu Mirela
(@AlbuMirela3) reported
from
Borehamwood, England
@HSBC_UK £20000 lost in 2hours because HSBC has security issues and then they made me feel like a criminal, not like a victim. They recovered very proudly £0.65 which they put in my account in 2 transactions. The clients are a joke for the HBSC. Such a shame. i am disgusted
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فرانتشيسكو
(@tercumanFLB) reported
from
Islington, England
@HSBC_UK I have been trying to get in touch wirh your customer servicd by phone for three days. Yesterday I was kept on hold for 45 minutes. How am I meant to get in touch with you?
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John Boxall
(@jdboxall) reported
from
Merton, England
@HSBC_UK And now maybe update the website? Perhaps you need to review your comms or IT provider?
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AO
(@Adeolu_98) reported
from
London, England
@HSBC_UK banking shouldn’t be difficult and take up your whole Saturday. It should be easy and convenient. That is not what you are making it with your terrible services currently.
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Matias Cervi
(@Tute) reported
from
Wandsworth, England
@HSBC_UK can you please give me access to my account?
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Varun Khanna
(@vk225) reported
from
Camden Town, England
@HSBC_UK literally the worst customer service ever. Spent the last 2 hours on hold and talking to 3 different team members without any luck. Given up after being bounced around. All just to make a simple transfer! Need a new bank
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AO
(@Adeolu_98) reported
from
London, England
@HSBC_UK why have you closed all your banks on the weekend. To make it even worse, your helpline is terrible. Not customer friendly or convenient at all!!!
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Ben Marshall
(@marshallb60) reported
from
Kingston upon Thames, England
@HSBC_UK is there a problem with the app, balance after bills unavailable?
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Baby J
(@DisneyDreamer30) reported
from
Tottenham, England
@HSBC_UK Really not appreciating the lack of help from your chat team.
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James Tewes
(@James_Tewes) reported
from
Poplar, England
@HSBC_UK why are you call wait times completely ridiculous, average 30m-240mins. Complete joke, the same automated message blaming Covid for over a year. Get your act together and stop blaming Covid for poor service, everyone else is functioning fine!
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Marius Fanu
(@mariusfanu) reported
from
East Ham, England
@HSBC_UK I’m actually an iOS Engineer, working on banking apps, so I understand from where the crash might be coming from and why it might be hard to support the beta builds. Given that both HSBC & FirstDirect apps crash I suspect that a framework is not supported, but thats just a guess
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YM
(@Yadzinooo) reported
from
Merton, England
@dg46982 @HSBC_UK Can’t transfer any money on app? Anyone else having a problem
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steve
(@stevedw40) reported
from
Wandsworth, England
@HSBC_UK is there a problem with online banking . Cannot get into my account on my phone . Friends experience the same issue
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Jools Sampson
(@reclaimyourself) reported
from
Tottenham, England
@HSBC_UK cannot get though to anyone on telephone banking! Terrible wait times. How can I speak to someone?
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Ronak Shah
(@Brlnt_Bhrtvsi) reported
from
Harrow Weald, England
@HSBC_UK hi is there problem in your server can’t connect through mobile app need to make urgent payment
HSBC Issues Reports
Latest outage, problems and issue reports in social media:
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John P
(@JohnfromEssex) reported
@HSBC_UK Hello, can you please let me have an update on this issue please. Still unable to generate a logon security code now, 3 working days on. Thanks.
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Yharon Likes Jazz
(@alexpbee) reported
@HSBC_UK What is the error "dsk_reset_password_invalid_number_and_email_error_content"?
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Tim Brownson
(@TimBrownson) reported
Half an hour on hold for the chat service at @HSBC_UK wanting to dispute an unknown transaction. By the time out notifications, even their own website has had enough. #HSBC
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Patrick O'Gorman
(@itspog) reported
@HSBC_UK @_LucyWright So how about posting daily updates and being open with your customers about what the known issues are, can we have a list, transparency is honesty and good service, this seems to be going on for many many days
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David Lake
(@davidlakefoto) reported
@HSBC_UK awful customer support ref a possible fraud. Been trying to get through to someone for weeks! HSBC just don’t seem interested!
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₿ΞA$⬡N ⟠ 🦄
(@nickyb1982) reported
@HSBC_UK the new app is really slow to respond to a button press. Old app was fine.
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Henry Bott
(@hseb77) reported
Still no solution from @HSBC_UK . Just more “we’re working on it and we’ll get back to you”. Now 5 weeks and counting. No one calls back. Is it even possible to speak to a human being with any actual authority at @HSBC_UK @financialombuds ?
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Stephen Scott 💙💚
(@sassquad) reported
@HSBC_UK Your Android app is so slow. Clearly optimised for newer Android versions. Modals are sluggish and tapping any link to an external webpage freezes the app for an age before opening. What a shame, as some aspects of the UI/UX are quite good. Better optimisation please!
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Jenn
(@Morgawse) reported
@HSBC_UK And when they did respond, they told me what I was experiencing wasn't possible, they couldn't help anyway, and I should phone instead. Wonderful.
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Richie H
(@richieh) reported
Absolutely disgusting service again from @HSBC_UK even after 2 decades of using them they still give our business terrible customer service and they are so rude about it every time.