Hyperoptic

Hyperoptic Outage Report in Chingford, Greater London, England

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Hyperoptic is a fibre-to-the-building Internet service provider (ISP) based in London, England.

Problems in the last 24 hours in Chingford, England

The chart below shows the number of Hyperoptic reports we have received in the last 24 hours from users in Chingford and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Hyperoptic Outage Chart in Chingford, Greater London, England 01/31/2026 12:20

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Most Reported Problems

The following are the most recent problems reported by Hyperoptic users through our website.

  1. Internet (73%)

    Internet (73%)

  2. Wi-fi (13%)

    Wi-fi (13%)

  3. Total Blackout (12%)

    Total Blackout (12%)

  4. E-mail (1%)

    E-mail (1%)

  5. TV (1%)

    TV (1%)

Live Outage Map Near Chingford, Greater London, England

The most recent Hyperoptic outage reports came from the following cities: Barking, London, Hackney, City of London, Tower Hamlets, Poplar, Greater London, City of Westminster, Hampstead, Waltham Forest, Newham and Islington.

Loading map, please wait...
City Problem Type Report Time
United KingdomBarking Internet
United KingdomLondon Internet
United KingdomLondon Internet
United KingdomLondon Wi-fi
United KingdomHackney Internet
United KingdomCity of London Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Hyperoptic Issues Reports Near Chingford, England

Latest outage, problems and issue reports in Chingford and nearby locations:

  • Gianluca_Leo LUCA (@Gianluca_Leo) reported from Barnet, England

    FYI, never use @Hyperoptic

  • TheDenisORegan Denis O'Regan (@TheDenisORegan) reported from Hammersmith, England

    @HyperopticCS #Hyperoptic is rubbish. This shouldn’t happen. Their customer service is often unbelievably rude.

  • SimonMonger Simon Monger, SCMP (He/Him) (@SimonMonger) reported from Poplar, England

    @Hyperoptic are there any known problems in E14? Broadband running slow for lots of people in Wardian London...

  • kalpitha_reddy Kalpitha Reddy (@kalpitha_reddy) reported from Poplar, England

    @Hyperoptic any timeframe on when the Wi-Fi issues will be resolved please. It’s been fairly 14+ hours since the outage in Canary Wharf.

  • TheDenisORegan Denis O'Regan (@TheDenisORegan) reported from Hammersmith, England

    @HyperopticCS Four hours after your tweet and no update regarding total loss of service @HyperopticCS ??? #rubbishservice @Hyperoptic

  • TheDenisORegan Denis O'Regan (@TheDenisORegan) reported from Hammersmith, England

    @Hyperoptic IT’S DOWN. DON’T TRY DEALING WITH SUPPORT. THEY WON’T RESPOND @HyperopticCS @Hyperoptic

  • hamidetekin Gezgin Kiz (@hamidetekin) reported from Stratford, England

    @JustAnAntiDepp1 @Hyperoptic No, still not working for me

  • Fursecroft Fursecroft (@Fursecroft) reported from Paddington, England

    @Hyperoptic service is intermittent in the w1h 5lf area

  • heyoncar ON🚀 (@heyoncar) reported from Romford, England

    @Hyperoptic is the worst when it comes internet service providers. Even after activating my plan its been more than 18hours and yet I dont have access to internet

  • thekuntz69 aeris daddy (@thekuntz69) reported from Barnet, England

    So will @HyperopticCS or @Hyperoptic update the residents of Beaufort park NW9 as to what’s actually happening with the outage or will they just ignore us again and slink off for the evening? I’m going for the latter.

  • The_Stockboy Alex Pasfield (@The_Stockboy) reported from London, England

    @gregpower @Hyperoptic In all honesty it has been great for a number of years. But I’m the last couple of months they seem to have hit problems. This is the second time I have experienced a major outage with them.

  • thekuntz69 aeris daddy (@thekuntz69) reported from Barnet, England

    Any news on the NW9 internet outage as it enters hour 27 @Hyperoptic @HyperopticCS ? The engineer has been on site for 3 hours now and your email said it would be fixed by 530 pm and it’s now after 7pm? An update that contained some information would be a good start.

  • hamidetekin Gezgin Kiz (@hamidetekin) reported from Stratford, England

    Our internet is not working at least for an hour! Can you provide an update @Hyperoptic

  • agnesjuliet Dr Agnes Arnold-Forster (@agnesjuliet) reported from Camberwell, England

    I can’t work from home today because my @Hyperoptic wifi has now been broken for nine days, I can’t cycle because it’s too hot, and the only form of air conditioned public transport is on a restricted service 😔

  • Gianluca_Leo LUCA (@Gianluca_Leo) reported from Barnet, England

    @turna_music @Hyperoptic Had my installation pushed back twice weeks apart with unhelpful people on CS - just been the worst

  • TheDenisORegan Denis O'Regan (@TheDenisORegan) reported from Hammersmith, England

    @HyperopticCS @Hyperoptic It looks as though your internet service is down yet again!!!

  • AlexRM Alex (@AlexRM) reported from Camberwell, England

    Hey @Hyperoptic I’ve just spent over an hour waiting to speak to someone in your Support team when the line hung up. Not impressed. Still waiting for my newly installed internet to start work. It’s now been 48 hours after install and still nothing…

  • thekuntz69 aeris daddy (@thekuntz69) reported from Barnet, England

    So @Hyperoptic @HyperopticCS and idea if the service is going to come back on in London today? Also it would be a good idea to update your service indicator on your website in line with what your CS is explaining on the live chat.

  • pharaohlondonuk Pharaoh London Cosmetics UK (@pharaohlondonuk) reported from Stratford, England

    @Hyperoptic Customer for several years, received outstanding service.

  • The_Stockboy Alex Pasfield (@The_Stockboy) reported from London, England

    @Hyperoptic is there any update on when service will be restored to SE10 customers? Or at least when an engineer can be expected on-site?

Hyperoptic Issues Reports

Latest outage, problems and issue reports in social media:

  • 9magzy 9 (@9magzy) reported

    @ProdByWalkz @Hyperoptic They’re literally the best internet provider, it never has random cut offs etc. hella reliable

  • Turnditch_Man Orchard_Man (@Turnditch_Man) reported

    First sort out Full Fibre to the homes!! Labour has dropped the ball on this issue. (March 2025 figures) "Premises passed" is not the same as "service available" Premises Passed (million) % Share of UK Premises* BT/Openreach 17.1 m ~52% CityFibre 4.0 m~12% Netomnia (YouFibre) + Brsk 2.03 m ~6% Virgin Media (RFOG) 1.7 m ~5% Nexfibre (Virgin Media O2) 1.6 m ~5% CommunityFibre 1.5 m ~5% Hyperoptic 1.2 m ~4% Others (FullFibre Ltd, Zzoomm, Gigaclear, etc.) ~4.4 m (combined) ~14% Overall about 77%

  • FPL__Raptor FPL Raptor (Ross) (@FPL__Raptor) reported

    I have honestly never known such poor processes in place for a company as @Hyperoptic. Moved in on Monday, they told me they would need to send an engineer out and I'd be contacted in 24 hours to book them in. Nothing. Called back Wednesday, they said they had found a way to activate my system remotely and it would be live within an hour, no need for an engineer (would have been nice to have been told this). Nothing. Called back Thursday, they said they failed so would pass it onto their service support team to activate in manually, and they normally respond in 24 hours (again, would have been nice to be told this). Called back today, they haven't heard from the service support team, and unfortunately cannot contact them via phone, and are only allowed to raise tickets, so they can't call the team for an update or to escalate the issue. Apparently most of this team also don't work over the weekend, so this is probably going into next week. I asked to speak to a general manager to question why this process has been so poor, they aren't allowed to do that either. I should note, each call is about an hour in the queue as well! One of the main reasons I moved to this new apartment was for their internet service, I bloody hope when I eventually get connected it is worth it. I'm just glad I moved when there is no FPL content to be making!

  • daxx2009 kevin taylor (@daxx2009) reported

    @FPL__Raptor @Hyperoptic Hi Ross been with the same company 5 years and never had one issue, customer service been very good too

  • seyefaro Oluseye Farodoye (@seyefaro) reported

    @Hyperoptic is seriously messing with my work. Getting download speeds of 1Mbps when you’re paying for 1Gig is unacceptable. Spoke to customer support and they’re asking me plug a cable to test. Where am I supposed to find a computer with an Ethernet port?

  • jaybee_ms JaysBees (@jaybee_ms) reported

    @MHalberstram12 @Hyperoptic That’s terrible. Big themselves up about being best …… but actually when I comes to honouring promises they are very much not the best.

  • WindyinSancreed Simon Menneer (@WindyinSancreed) reported

    @Hyperoptic Planned maintenance 9-1 today in St George's Wharf. 6 hours later and it still doesn't work and your customer support is clueless. An update would be appreciated.

  • 6thGrom Grom McGromface The 6th (@6thGrom) reported

    @Hyperoptic internet still down in the SM1 area. I'm about to finish work and head home. This makes me a sad panda 😞🐼 what's going on guys?

  • MikaSharma7 Mika Sharma (@MikaSharma7) reported

    @FPL__Raptor @Hyperoptic Feel free to vent about life more often Ross, esp. if the off-season, we are here for support! Internet companies can be annoying to deal with. I'm sorry for the inconvenience.

  • johnrahers It's me, John (@johnrahers) reported

    Whole day of work wasted today thanks to @Hyperoptic engineer refusing to do the work he was booked in to do. Despite all the other engineers in my neighbours’ flats doing it correctly. Help please @Hyperoptic, not impressed losing a day’s money for this terrible service.