Hyperoptic Outage Report in Carshalton, Greater London, England
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Hyperoptic is a fibre-to-the-building Internet service provider (ISP) based in London, England.
Full Outage Map
E-mailProblems in the last 24 hours in Carshalton, England
The chart below shows the number of Hyperoptic reports we have received in the last 24 hours from users in Carshalton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Hyperoptic. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Hyperoptic users through our website.
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Internet (68%)
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Total Blackout (14%)
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Wi-fi (13%)
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E-mail (5%)
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TV (%)
Live Outage Map Near Carshalton, Greater London, England
The most recent Hyperoptic outage reports came from the following cities: Paddington, Southwark, Ealing, Croydon, London, Tower Hamlets, Mitcham, Islington, City of Westminster, Fulham, Richmond, Carshalton and Poplar.
| City | Problem Type | Report Time |
|---|---|---|
 Paddington |
Internet | |
| Southwark |
Internet | |
| Ealing |
Internet | |
| Croydon |
Internet | |
| Paddington |
Internet | |
| London |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Hyperoptic Issues Reports Near Carshalton, England
Latest outage, problems and issue reports in Carshalton and nearby locations:
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Alex
(@AlexRM) reported
from
Camberwell, England
Hey @Hyperoptic I’ve just spent over an hour waiting to speak to someone in your Support team when the line hung up. Not impressed. Still waiting for my newly installed internet to start work. It’s now been 48 hours after install and still nothing…
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Pharaoh London Cosmetics UK
(@pharaohlondonuk) reported
from
Stratford, England
@Hyperoptic Customer for several years, received outstanding service.
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Dr Agnes Arnold-Forster
(@agnesjuliet) reported
from
Camberwell, England
I can’t work from home today because my @Hyperoptic wifi has now been broken for nine days, I can’t cycle because it’s too hot, and the only form of air conditioned public transport is on a restricted service 😔
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Henry
(@erossiniuk) reported
from
Wandsworth, England
@Hyperoptic not only the internet connection is down but also my Wi-Fi at home is down 🤬 what kind of engineering works are you doing?
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Gezgin Kiz
(@hamidetekin) reported
from
Stratford, England
@JustAnAntiDepp1 @Hyperoptic No, still not working for me
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Gezgin Kiz
(@hamidetekin) reported
from
Stratford, England
Our internet is not working at least for an hour! Can you provide an update @Hyperoptic
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Kapali
(@chawlakapali) reported
from
London, England
@Hyperoptic u have increased yearly commitment contract prices by 25% !!!! But for a new customer who starts with Hyperoptic can still avail the same price I was paying last year. This is insane ! Why this disparity between old and new customer? Plus you hold monopoly in my area.
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Kalpitha Reddy
(@kalpitha_reddy) reported
from
Poplar, England
@Hyperoptic any timeframe on when the Wi-Fi issues will be resolved please. It’s been fairly 14+ hours since the outage in Canary Wharf.
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Denis O'Regan
(@TheDenisORegan) reported
from
Hammersmith, England
@HyperopticCS Four hours after your tweet and no update regarding total loss of service @HyperopticCS ??? #rubbishservice @Hyperoptic
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Denis O'Regan
(@TheDenisORegan) reported
from
Hammersmith, England
@HyperopticCS @Hyperoptic It looks as though your internet service is down yet again!!!
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Alex Pasfield
(@The_Stockboy) reported
from
London, England
@Hyperoptic is there any update on when service will be restored to SE10 customers? Or at least when an engineer can be expected on-site?
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Alex Pasfield
(@The_Stockboy) reported
from
London, England
@gregpower @Hyperoptic In all honesty it has been great for a number of years. But I’m the last couple of months they seem to have hit problems. This is the second time I have experienced a major outage with them.
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Gabor
(@GaborPfalzer) reported
from
Kensington, England
@BigupJeff @virginmedia Yeah, unfortunately. We are okay with the service, that’s why we kept it in the new one, but the customer service is a joke. Had @Hyperoptic once, was absolutely brilliant. Too bad it’s rarely available.
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Simon Monger, SCMP (He/Him)
(@SimonMonger) reported
from
Poplar, England
@Hyperoptic are there any known problems in E14? Broadband running slow for lots of people in Wardian London...
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Kapali
(@chawlakapali) reported
from
London, England
@HyperopticCS @Hyperoptic And being in customer support you should have some respect for GDPR. That’s the reason I did not post people’s names. I have their full addresses with@post code if only u cared to DM n ask. #unethicalHyperoptic
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Henry
(@erossiniuk) reported
from
Wandsworth, England
@Hyperoptic you promise an activation in 15 minutes. There are 5 days I’m waiting for it without any explanation. If this is the beginning, what could it happen when I am a customer? #badfeeling
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Denis O'Regan
(@TheDenisORegan) reported
from
Hammersmith, England
@HyperopticCS #Hyperoptic is rubbish. This shouldn’t happen. Their customer service is often unbelievably rude.
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Denis O'Regan
(@TheDenisORegan) reported
from
Hammersmith, England
@Hyperoptic IT’S DOWN. DON’T TRY DEALING WITH SUPPORT. THEY WON’T RESPOND @HyperopticCS @Hyperoptic
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Henry
(@erossiniuk) reported
from
Wandsworth, England
@Hyperoptic engineering works between 9 and 11. Basically, I don’t have internet and I can’t work. After a rocky start, this is another bad situation. Why don’t you do this jobs during the night?
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Fursecroft
(@Fursecroft) reported
from
Paddington, England
@Hyperoptic service is intermittent in the w1h 5lf area
Hyperoptic Issues Reports
Latest outage, problems and issue reports in social media:
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Ducks
(@EyUpDucks) reported
I wouldn't recommend this company ever - @Hyperoptic You get in touch because you need to downgrade due to cost of living and they said they'll charge me 50% more for the lower package. Feels like I've been trapped and this is how they treat people struggling for money.
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Danielle
(@F1Danii) reported
@R_N_Lee They couldn’t care less, they have no way of actually speaking with the network team/service team who fix the issues and peddle the same lines. This is day 14 of no Wi-Fi for me this month. Hyperoptic are money grabbing cowboys
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Martin Swanson
(@Swandermann) reported
@Hyperoptic Just wanted to share the appalling wi-fi service I’m experiencing as a home worker and the even worse Customer Service…11 days to respond. Thank you also for the reminder that I can terminate my contract with you.
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Sonia
(@Sonia19020057) reported
@HyperopticCS @Hyperoptic I have done so pls help!
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Real_Fanny_Urquhart
(@FannyUrquhart) reported
@andyAVAVsystems We have hyperoptic Their (Polish?) crews put a lot of purple conduit about first and then came back round hooking it up To be fair - and I am a misery - they weren’t that bad. There aren’t that many cabinets. Some pods put on poles
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Paul ⚒️
(@CockneyPirlo7) reported
@R_N_Lee @HyperopticCS @Hyperoptic Absolutely horrendous provider. Same issue. No coverage since Monday. Cannot even give me a time frame when It will be fixed. Caused from a planned maintenance by one of their engineers. Shambles
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Danielle
(@F1Danii) reported
@UKPolicyPro @Hyperoptic They don’t give a **** about the impact they have on peoples lives. I went 11 days with no internet and it went down again 2 days after being fixed. On day 2 now, hardly any data left on my phone contact and it’s the same lines each time.
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Dess Lan
(@desslan_) reported
@Hyperoptic @HyperopticCS worst internet provider I have ever encountered. I’ve had no broadband in my apartment for over a week now with no explanation of when the issue will be resolved or why it even occurred in the first place. #hyperoptic
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Ronan Barton
(@Ronan_Barton) reported
from
Birmingham, England
@Hyperoptic @HyperopticCS Currently trying to cancel the contract I have with you, within the 14 days as per UK consumer rights. I am being told I have to provide 30 days.
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PolicyPro
(@UKPolicyPro) reported
@Hyperoptic Our service in Islington has been out since the morning. I called for an update at around 7pm and was told engineers are only now on their way, with no estimate for when it will be fixed. Please update me.