Hyperoptic outages and service status in Colindale, England
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Full Outage Map
- Hyperoptic generated 0 outage signals in the last 24 hours around Colindale, including 0 direct reports.
Hyperoptic is a fibre-to-the-building Internet service provider (ISP) based in London, England.
Problems in the last 24 hours in Colindale, England
The chart below shows the number of Hyperoptic reports we have received in the last 24 hours from users in Colindale, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Live Outage Map Near Colindale, England
The most recent Hyperoptic outage reports came from the following cities: Kensington, and Camden Town.
| City | Problem Type | Report Time |
|---|---|---|
 Kensington
|
Internet | 1 month ago |
|
Camden Town
|
Wi-fi | 1 month ago |
|
Ealing
|
Internet | 2 months ago |
|
Hampstead
|
Total Blackout | 4 months ago |
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Kensington
|
Internet | 5 months ago |
|
Wembley
|
Wi-fi | 5 months ago |
Community Discussion
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Hyperoptic Issues Reports Near Colindale, England
Latest outage, problems and issue reports in Colindale and nearby locations:
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Son of Carl ๐ง๐ง๐ฏ๐ฒโ๐พ๐ (@SOCYearwood) reported from Harrow Weald, EnglandA repair team working on behalf of @networkhomesuk may have disrupted the physical connection for @Hyperoptic at Templar House, Harrow. @HyperopticCS have contacted Network Homes to gain access to restore access but the repairs team has gone home for the evening and will
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Son of Carl ๐ง๐ง๐ฏ๐ฒโ๐พ๐ (@SOCYearwood) reported from Harrow Weald, EnglandVery happy to see @OpenreachHelp and @HyperopticCS co-operating last night in Harrow to try and restore service. They would have succeeded were it not for Network Homes not providing staff to open the required wiring cupboard. Here's hoping they sort it out this AM. #Hyperoptic
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aeris daddy (@thekuntz69) reported from Barnet, EnglandSo will @HyperopticCS or @Hyperoptic update the residents of Beaufort park NW9 as to whatโs actually happening with the outage or will they just ignore us again and slink off for the evening? Iโm going for the latter.
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aeris daddy (@thekuntz69) reported from Barnet, EnglandAnd of course no update. Shocking customer service from @Hyperoptic and @HyperopticCS . 3 updates in 24 hours for an issue affecting 100s of accounts is not acceptable.
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aeris daddy (@thekuntz69) reported from Barnet, EnglandSo @Hyperoptic @HyperopticCS and idea if the service is going to come back on in London today? Also it would be a good idea to update your service indicator on your website in line with what your CS is explaining on the live chat.
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LUCA (@Gianluca_Leo) reported from Barnet, England@turna_music @Hyperoptic Had my installation pushed back twice weeks apart with unhelpful people on CS - just been the worst
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aeris daddy (@thekuntz69) reported from Barnet, EnglandAny news on the NW9 internet outage as it enters hour 27 @Hyperoptic @HyperopticCS ? The engineer has been on site for 3 hours now and your email said it would be fixed by 530 pm and itโs now after 7pm? An update that contained some information would be a good start.
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Son of Carl ๐ง๐ง๐ฏ๐ฒโ๐พ๐ (@SOCYearwood) reported from Harrow Weald, England@Hyperoptic #10YearsOfHyperoptic Virginmedia and BT couldn't provide a reliable service. Hyperoptic could.
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Son of Carl ๐ง๐ง๐ฏ๐ฒโ๐พ๐ (@SOCYearwood) reported from Harrow Weald, England@HyperopticCS My @Hyperoptic WiFi has just stopped working and my ability to work from home has been severed. I understand you have problems but when are you going to make any announcements or provide updates
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Gabor (@GaborPfalzer) reported from Kensington, England@BigupJeff @virginmedia Yeah, unfortunately. We are okay with the service, thatโs why we kept it in the new one, but the customer service is a joke. Had @Hyperoptic once, was absolutely brilliant. Too bad itโs rarely available.
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Fursecroft (@Fursecroft) reported from Paddington, England@Hyperoptic service is intermittent in the w1h 5lf area
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Veracious Rex โ๐พ ๐ง๐ง Smiley ๐ โ (@SonOfCarl) reported from Harrow Weald, EnglandHyperopic is down. Circa 11pm. Appreciate the service but it would be nice if their Comms was better in moments like this. Even a template email would be better than having to trawl Twitter for answers #Hyperopticdown @Hyperoptic
Hyperoptic Issues Reports
Latest outage, problems and issue reports in social media:
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Amber Gayler (@AmbieBambie94) reported@Hyperoptic is there issues in DA8?
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Janaka Abeywardhana (@janaka_a) reported@Hyperoptic for those implying it's pretty obvious that there was a big issue. not it isn't. - automated voice didn't tell me, rather asked a million questions - network status on website says no issues. a long queue doesn't tell me anything.
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KusariNinja ๐ด๓ ง๓ ข๓ ฅ๓ ฎ๓ ง๓ ฟ๐ด๓ ง๓ ข๓ ท๓ ฌ๓ ณ๓ ฟ (@KusariNinja) reported@jammach @theashrb @Hyperoptic I used to use hyperoptic. Their service was very unreliable. A few xmas's so we were without internet for over a week due to not having access to the cabinet on our estate. We're with community fibre now which has been much more reliable (and faster)
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Tom Hartwright (@hartwright_tom) reported@Hyperoptic Technical support is not available via online chat. Have to call for support, and this is supposedly a telecoms company!? What a joke. 40 mins wait on hold only to be told that they need to dispatch an engineer and the next available slot is Friday afternoon (3 days time) Awful
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Max Richardson (@MaxRichSES) reported@Hyperoptic I am writing to make a public complaint regarding your awful customer service. I have spent many hours on the phone, trying to get through to your customer service team just to be told that Iโm lying or โmisguidedโ, even though you have taken 300 quid out of my bank.
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James Nicholls (@jamesjnicholls) reported@SanchoMagnifico @Hyperoptic It's totally unacceptable. We used to be on Virgin Media and whilst their service was mostly crap, they at least provided regular updates for outages!
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Tony Costanza (@BarryDavid69562) reported@Hyperoptic no information from your support team and no internet for +7 hours in WC1X? You prompt people to contact customer support but all they say is โhopefully it will work soonโ. Can we do better?
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๐๐ฆ๐ฉ๐ฉ๐๐ฆ๐ซ๐ข๐ฉ๐ฉ๐ข โจ (@tang0ic3bl4st) reportedGuessing @Hyperoptic is down in most of London but the sounds of it?
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Stuart Hazeldine (@stuarthazeldine) reported@jamesjnicholls @Hyperoptic Yup. Tech support just told me โa specialist will attend the site at 6pmโ. I had to call and push them to tell me that.
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SanchoMagnifico (@SanchoMagnifico) reportedOi @Hyperoptic can we actually get some transparency on the major outage in NW London? This is not just a small issue anymore. Iโd like to know if I should expect internet by tomorrow or if I need to make other work arrangements. Can you actually update your customers?