Hyperoptic outages and service status in Colindale, England

Problems in the last 24 hours in Colindale, England

The chart below shows the number of Hyperoptic reports we have received in the last 24 hours from users in Colindale, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Colindale, England

The most recent Hyperoptic outage reports came from the following cities: Kensington, Stanmore, and Harringay.

City	Problem Type	Report Time
Kensington	Internet	3 hours ago
Stanmore	Internet	3 hours ago
Harringay	Internet	18 days ago
Harringay	Internet	1 month ago
Harringay	Internet	1 month ago
Harringay	Internet	1 month ago

Nearby cities with recent reports

Community Discussion

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Hyperoptic Issues Reports Near Colindale, England

Latest outage, problems and issue reports in Colindale and nearby locations:

• 
  LUCA (@Gianluca_Leo) reported 3 minutes ago from Barnet, England

  @turna_music @Hyperoptic Had my installation pushed back twice weeks apart with unhelpful people on CS - just been the worst

• 
  Gabor (@GaborPfalzer) reported 6 minutes ago from Kensington, England

  @BigupJeff @virginmedia Yeah, unfortunately. We are okay with the service, that’s why we kept it in the new one, but the customer service is a joke. Had @Hyperoptic once, was absolutely brilliant. Too bad it’s rarely available.

• 
  Veracious Rex ✊🏾 🇧🇧 Smiley 🟠⛅ (@SonOfCarl) reported 7 minutes ago from Harrow Weald, England

  Hyperopic is down. Circa 11pm. Appreciate the service but it would be nice if their Comms was better in moments like this. Even a template email would be better than having to trawl Twitter for answers #Hyperopticdown @Hyperoptic

• 
  LUCA (@Gianluca_Leo) reported 10 minutes ago from Barnet, England

  FYI, never use @Hyperoptic

• 
  aeris daddy (@thekuntz69) reported 27 minutes ago from Barnet, England

  So @Hyperoptic @HyperopticCS and idea if the service is going to come back on in London today? Also it would be a good idea to update your service indicator on your website in line with what your CS is explaining on the live chat.

• 
  aeris daddy (@thekuntz69) reported 27 minutes ago from Barnet, England

  Any news on the NW9 internet outage as it enters hour 27 @Hyperoptic @HyperopticCS ? The engineer has been on site for 3 hours now and your email said it would be fixed by 530 pm and it’s now after 7pm? An update that contained some information would be a good start.

• 
  Son of Carl 🇧🇧🇯🇲✊🏾💙 (@SOCYearwood) reported 28 minutes ago from Harrow Weald, England

  @HyperopticCS My @Hyperoptic WiFi has just stopped working and my ability to work from home has been severed. I understand you have problems but when are you going to make any announcements or provide updates

• 
  aeris daddy (@thekuntz69) reported 29 minutes ago from Barnet, England

  So will @HyperopticCS or @Hyperoptic update the residents of Beaufort park NW9 as to what’s actually happening with the outage or will they just ignore us again and slink off for the evening? I’m going for the latter.

• 
  aeris daddy (@thekuntz69) reported 35 minutes ago from Barnet, England

  And of course no update. Shocking customer service from @Hyperoptic and @HyperopticCS . 3 updates in 24 hours for an issue affecting 100s of accounts is not acceptable.

• 
  Son of Carl 🇧🇧🇯🇲✊🏾💙 (@SOCYearwood) reported 41 minutes ago from Harrow Weald, England

  A repair team working on behalf of @networkhomesuk may have disrupted the physical connection for @Hyperoptic at Templar House, Harrow. @HyperopticCS have contacted Network Homes to gain access to restore access but the repairs team has gone home for the evening and will

• 
  Fursecroft (@Fursecroft) reported 44 minutes ago from Paddington, England

  @Hyperoptic service is intermittent in the w1h 5lf area

• 
  Son of Carl 🇧🇧🇯🇲✊🏾💙 (@SOCYearwood) reported 44 minutes ago from Harrow Weald, England

  Very happy to see @OpenreachHelp and @HyperopticCS co-operating last night in Harrow to try and restore service. They would have succeeded were it not for Network Homes not providing staff to open the required wiring cupboard. Here's hoping they sort it out this AM. #Hyperoptic

• 
  Son of Carl 🇧🇧🇯🇲✊🏾💙 (@SOCYearwood) reported 45 minutes ago from Harrow Weald, England

  @Hyperoptic #10YearsOfHyperoptic Virginmedia and BT couldn't provide a reliable service. Hyperoptic could.

Hyperoptic Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Mo (@iPazooki) reported 1 minute ago

  Think twice before signing with @Hyperoptic . Unresponsive customer support and zero respect for clients. When moving home, they charge full termination fees even if THEY can’t provide service at your new address. Terrible experience. Stay away! 🚫 #Broadband #Hyperoptic

• 
  Amit Kumar Jha (@iaktech) reported 2 minutes ago

  Hey @Hyperoptic do you understand people have better things to do than waiting on a call with you for an hour only to hear that you’re incompetent in fixing anything. You’ve the worst customer support I have ever experienced.

• 
  Lucy Ⓥ 🌱 (@lulu_veganx) reported 4 minutes ago

  Still no service but Hyperoptic are in the area so I am hoping this will be resolved today. This is now day 7. Groundhog Day @Hyperoptic @donedgley1 @mariucha77

• 
  Tia (@justforumrah) reported 7 minutes ago

  @Hyperoptic have the absolute WORST customer service, no wifi for 3 days now - engineer did not turn up and they are not allowing us to rebook an engineer till they find out why. Incredibly hard to get through to them on the phone in the first place - do not recommend.

• 
  Kav (@KavehD) reported 9 minutes ago

  @Hyperoptic Is service down in DH6 postcode?

• 
  Tom (@TomXFD) reported 10 minutes ago

  @status_is_down 2 days without service - SW5 London. Terrible incident management by #hyperoptic No updates/comms whatsoever.

• 
  Don Edgley (@donedgley1) reported 13 minutes ago

  @lulu_veganx @mariucha77 @Hyperoptic Still broken late on Day 4. Seems hyperotic have 2 systems. The new system is fine and the old one has broken for everyone in a km radius. No meaningful updates being provided.

• 
  M. (@mariucha77) reported 15 minutes ago

  @lulu_veganx @donedgley1 @Hyperoptic No news received since yesterday morning. Still no service.

• 
  jababy76 (@truecraftdesign) reported 17 minutes ago

  @Hyperoptic what a bloody dreadful company you are!! I’ve been on the phone for nearly a hour trying to get the internet activated!! Shocking **** and I think your ratings are fake! Dreadful service!

• 
  EKO (@EKOcasts) reported 20 minutes ago

  Come home yesterday from a lovely holiday to find a @Hyperoptic Internet outage that's gonna last an estimated 3 (or more) total days, and no compensation for the outage till Monday cause the weekend isn't "business days" Crazy lack of consumer protection in the UK