Hyperoptic Outage Report in Colindale, Greater London, England
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Hyperoptic is a fibre-to-the-building Internet service provider (ISP) based in London, England.
Full Outage Map
Problems in the last 24 hours in Colindale, England
The chart below shows the number of Hyperoptic reports we have received in the last 24 hours from users in Colindale, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Hyperoptic. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Hyperoptic users through our website.
- Internet (70%)
- Wi-fi (14%)
- Total Blackout (13%)
- E-mail (2%)
- Phone (1%)
Live Outage Map Near Colindale, England
The most recent Hyperoptic outage reports came from the following cities: London, Southwark, Poplar, Tower Hamlets, Hackney, Kensington, City of London, Southall, Camden Town, City of Westminster, and Ealing.
| City | Problem Type | Report Time |
|---|---|---|
 London
|
Total Blackout | 13 hours ago |
|
London
|
Internet | 13 hours ago |
|
Southwark
|
Internet | 13 hours ago |
|
London
|
Wi-fi | 13 hours ago |
|
London
|
Internet | 14 hours ago |
|
London
|
Internet | 14 hours ago |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Hyperoptic Issues Reports Near Colindale, England
Latest outage, problems and issue reports in Colindale and nearby locations:
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Alex Pasfield (@The_Stockboy) reported from London, England@Hyperoptic is there any update on when service will be restored to SE10 customers? Or at least when an engineer can be expected on-site?
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aeris daddy (@thekuntz69) reported from Barnet, EnglandAnd of course no update. Shocking customer service from @Hyperoptic and @HyperopticCS . 3 updates in 24 hours for an issue affecting 100s of accounts is not acceptable.
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Gezgin Kiz (@hamidetekin) reported from Stratford, EnglandOur internet is not working at least for an hour! Can you provide an update @Hyperoptic
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aeris daddy (@thekuntz69) reported from Barnet, EnglandSo @Hyperoptic @HyperopticCS and idea if the service is going to come back on in London today? Also it would be a good idea to update your service indicator on your website in line with what your CS is explaining on the live chat.
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aeris daddy (@thekuntz69) reported from Barnet, EnglandAny news on the NW9 internet outage as it enters hour 27 @Hyperoptic @HyperopticCS ? The engineer has been on site for 3 hours now and your email said it would be fixed by 530 pm and it’s now after 7pm? An update that contained some information would be a good start.
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Alex Pasfield (@The_Stockboy) reported from London, England@gregpower @Hyperoptic In all honesty it has been great for a number of years. But I’m the last couple of months they seem to have hit problems. This is the second time I have experienced a major outage with them.
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Kapali (@chawlakapali) reported from London, England@HyperopticCS @Hyperoptic And being in customer support you should have some respect for GDPR. That’s the reason I did not post people’s names. I have their full addresses with@post code if only u cared to DM n ask. #unethicalHyperoptic
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Henry (@erossiniuk) reported from Wandsworth, England@Hyperoptic engineering works between 9 and 11. Basically, I don’t have internet and I can’t work. After a rocky start, this is another bad situation. Why don’t you do this jobs during the night?
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Abhijit Majumdar (@AM_UK19BONG) reported from Hillingdon, England@HyperopticCS @Hyperoptic . I have to change address after staying with ypu for 1 year. The new address they can not provide service. Now you want me to pay for remaining term. This is unethical.
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Veracious Rex ✊🏾 🇧🇧 Smiley 🟠⛅ (@SonOfCarl) reported from Harrow Weald, EnglandHyperopic is down. Circa 11pm. Appreciate the service but it would be nice if their Comms was better in moments like this. Even a template email would be better than having to trawl Twitter for answers #Hyperopticdown @Hyperoptic
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Alex (@AlexRM) reported from Camberwell, EnglandHey @Hyperoptic I’ve just spent over an hour waiting to speak to someone in your Support team when the line hung up. Not impressed. Still waiting for my newly installed internet to start work. It’s now been 48 hours after install and still nothing…
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Kapali (@chawlakapali) reported from London, England@Hyperoptic u have increased yearly commitment contract prices by 25% !!!! But for a new customer who starts with Hyperoptic can still avail the same price I was paying last year. This is insane ! Why this disparity between old and new customer? Plus you hold monopoly in my area.
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Fursecroft (@Fursecroft) reported from Paddington, England@Hyperoptic service is intermittent in the w1h 5lf area
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Abhijit Majumdar (@AM_UK19BONG) reported from Hillingdon, England@Hyperoptic Hyperoptic policies are horrible for the customers. I have been withbthem for a year and looks like their only goal is making customers life misreable rather than improving service.
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Simon Monger, SCMP (He/Him) (@SimonMonger) reported from Poplar, England@Hyperoptic are there any known problems in E14? Broadband running slow for lots of people in Wardian London...
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Kalpitha Reddy (@kalpitha_reddy) reported from Poplar, England@Hyperoptic any timeframe on when the Wi-Fi issues will be resolved please. It’s been fairly 14+ hours since the outage in Canary Wharf.
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Henry (@erossiniuk) reported from Wandsworth, England@Hyperoptic you promise an activation in 15 minutes. There are 5 days I’m waiting for it without any explanation. If this is the beginning, what could it happen when I am a customer? #badfeeling
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Dr Agnes Arnold-Forster (@agnesjuliet) reported from Camberwell, EnglandI can’t work from home today because my @Hyperoptic wifi has now been broken for nine days, I can’t cycle because it’s too hot, and the only form of air conditioned public transport is on a restricted service 😔
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Gezgin Kiz (@hamidetekin) reported from Stratford, England@JustAnAntiDepp1 @Hyperoptic No, still not working for me
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aeris daddy (@thekuntz69) reported from Barnet, EnglandSo will @HyperopticCS or @Hyperoptic update the residents of Beaufort park NW9 as to what’s actually happening with the outage or will they just ignore us again and slink off for the evening? I’m going for the latter.
Hyperoptic Issues Reports
Latest outage, problems and issue reports in social media:
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Dirk Huelsermann (@dhuelsermann) reported@Hyperoptic again internet down. Second time in two weeks. When will you get your stuff right ? #Battersea
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CHAYHO Christina Hughes-Onslow (@CHAYHO1) reported@HyperopticCS Once again my call has elicited no satisfaction other than a vague promise to contact me 'when the issue is resolved'. @hyperoptic could learn some lessons from @zeninternet customer service. April to November is not satisfactory
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Siddharth Shah (@SiddharthKShah) reported@UswitchUK @UswitchHelp hi team, I just ordered a new Hyperoptic annual subscription through your website. Now today I see there is £50 voucher. Can you please help me for that.
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Frog 🐸 (@froggyfoots) reportedPhoned up Sky and they clearly explained it may take a week as they are having issues with orders. Fine, at least they told us. Called EE and they're gonna get us online in a matter of days. I recommend @BarrattHomes stops working with @Hyperoptic #hyperoptic
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Elle (@courtesyrules) reported@Hyperoptic #CustomerService I had appalling service when I opened an account a couple of weeks ago and cancelled it within an hour because they wouldn’t delay the start date to activate broadband.
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Ananth.J.K (@ananthjk) reported@HyperopticCEO Even with issue can an activation take this long? @HyperopticCS @Hyperoptic
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Michael Bridge (@MichaelBridge_) reported@Hyperoptic Been told ONE WEEK to sort a line issue with my flat building & box. Plenty affected. A week is too long.
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TOKEN (@Token_NZ) reportedInternet with @Hyperoptic went live on Monday, Thursday it is already down. Today is the first day I decided to work from home and this happens :/. Not ideal. At least the communication has been good. Constant updates on the situation.
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Sam🌹 (@samfoster99) reported@HyperopticCS @mariusfanu This seems like an effort to mislead your customers. Not just the name, but in the text notifications which discourage customers from reporting. Why raise an incident when Hyperoptic has already promised in a text to fix it?
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Max Mednikov (@maxmednikov) reported@HyperopticCS @Hyperoptic Have some weird feelings about customer service. Activation is stuck, no replies from support for a week. How long more I should wait?