Hyperoptic outages and service status in Colindale, England

Problems in the last 24 hours in Colindale, England

The chart below shows the number of Hyperoptic reports we have received in the last 24 hours from users in Colindale, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Colindale, England

The most recent Hyperoptic outage reports came from the following cities: Wembley, Harringay, Kensington, and Stanmore.

City	Problem Type	Report Time
Wembley	Internet	1 day ago
Harringay	Wi-fi	22 days ago
Kensington	Internet	2 months ago
Stanmore	Internet	2 months ago
Harringay	Internet	2 months ago
Harringay	Internet	3 months ago

Nearby cities with recent reports

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Hyperoptic Issues Reports Near Colindale, England

Latest outage, problems and issue reports in Colindale and nearby locations:

• 
  aeris daddy (@thekuntz69) reported 31 seconds ago from Barnet, England

  Any news on the NW9 internet outage as it enters hour 27 @Hyperoptic @HyperopticCS ? The engineer has been on site for 3 hours now and your email said it would be fixed by 530 pm and it’s now after 7pm? An update that contained some information would be a good start.

• 
  aeris daddy (@thekuntz69) reported 4 minutes ago from Barnet, England

  So @Hyperoptic @HyperopticCS and idea if the service is going to come back on in London today? Also it would be a good idea to update your service indicator on your website in line with what your CS is explaining on the live chat.

• 
  Gabor (@GaborPfalzer) reported 8 minutes ago from Kensington, England

  @BigupJeff @virginmedia Yeah, unfortunately. We are okay with the service, that’s why we kept it in the new one, but the customer service is a joke. Had @Hyperoptic once, was absolutely brilliant. Too bad it’s rarely available.

• 
  Son of Carl 🇧🇧🇯🇲✊🏾💙 (@SOCYearwood) reported 11 minutes ago from Harrow Weald, England

  @HyperopticCS My @Hyperoptic WiFi has just stopped working and my ability to work from home has been severed. I understand you have problems but when are you going to make any announcements or provide updates

• 
  Veracious Rex ✊🏾 🇧🇧 Smiley 🟠⛅ (@SonOfCarl) reported 14 minutes ago from Harrow Weald, England

  Hyperopic is down. Circa 11pm. Appreciate the service but it would be nice if their Comms was better in moments like this. Even a template email would be better than having to trawl Twitter for answers #Hyperopticdown @Hyperoptic

• 
  Son of Carl 🇧🇧🇯🇲✊🏾💙 (@SOCYearwood) reported 19 minutes ago from Harrow Weald, England

  @Hyperoptic #10YearsOfHyperoptic Virginmedia and BT couldn't provide a reliable service. Hyperoptic could.

• 
  aeris daddy (@thekuntz69) reported 20 minutes ago from Barnet, England

  And of course no update. Shocking customer service from @Hyperoptic and @HyperopticCS . 3 updates in 24 hours for an issue affecting 100s of accounts is not acceptable.

• 
  aeris daddy (@thekuntz69) reported 25 minutes ago from Barnet, England

  So will @HyperopticCS or @Hyperoptic update the residents of Beaufort park NW9 as to what’s actually happening with the outage or will they just ignore us again and slink off for the evening? I’m going for the latter.

• 
  Son of Carl 🇧🇧🇯🇲✊🏾💙 (@SOCYearwood) reported 35 minutes ago from Harrow Weald, England

  A repair team working on behalf of @networkhomesuk may have disrupted the physical connection for @Hyperoptic at Templar House, Harrow. @HyperopticCS have contacted Network Homes to gain access to restore access but the repairs team has gone home for the evening and will

• 
  Fursecroft (@Fursecroft) reported 36 minutes ago from Paddington, England

  @Hyperoptic service is intermittent in the w1h 5lf area

• 
  LUCA (@Gianluca_Leo) reported 36 minutes ago from Barnet, England

  @turna_music @Hyperoptic Had my installation pushed back twice weeks apart with unhelpful people on CS - just been the worst

• 
  LUCA (@Gianluca_Leo) reported 53 minutes ago from Barnet, England

  FYI, never use @Hyperoptic

• 
  Son of Carl 🇧🇧🇯🇲✊🏾💙 (@SOCYearwood) reported 57 minutes ago from Harrow Weald, England

  Very happy to see @OpenreachHelp and @HyperopticCS co-operating last night in Harrow to try and restore service. They would have succeeded were it not for Network Homes not providing staff to open the required wiring cupboard. Here's hoping they sort it out this AM. #Hyperoptic

Hyperoptic Issues Reports

Latest outage, problems and issue reports in social media:

• 
  David. Eff the WEF. ❤️CO₂. #GLO. (@electrodrummer) reported 4 minutes ago

  @Hyperoptic Bad news. Waited in chat queue for 1.5 hours with zero response. Gave up.

• 
  David. Eff the WEF. ❤️CO₂. #GLO. (@electrodrummer) reported 6 minutes ago

  @MoMayet3 @Hyperoptic Same. Chat for over 1.5 hours, no response. On hold on telephone for over an hour. Prices keep going up, service is rock bottom.

• 
  Dan Anderson (@FourthStreetDan) reported 10 minutes ago

  @ells_afc @TomThornhill_2 @Hyperoptic E14. Not sure when it went down, but sometime after 11pm last night.

• 
  Emerson (@ezan955) reported 11 minutes ago

  Why are your Internet and customer service so rubbish? @Hyperoptic

• 
  Nicci | This Charged Life (@niccimc) reported 12 minutes ago

  @Hyperoptic DOWN ONCE AGAIN! Worst internet provider going, time to leave & have a decent reliable service elsewhere!

• 
  Keith Underhill (@keithunder) reported 16 minutes ago

  @hyperoptic, your business technical support is rubbish and an embarrassment to me. We were supposed to be down for 3 hours Thursday afternoon. 14 hours later, nothing. No one bothered to tell me when our connection will be restored. Apparently there is a simple fix.

• 
  Slimfit (@iSlimfit) reported 19 minutes ago

  Had an internet outage all morning and had to use my office phone as hotspot. Reported it to my ISP, and the issue was fixed around 1pm. I asked if there was any compensation for the disruption, and they knocked 50% off my next month’s bill. Hyperoptic l’ẹ́kàn sí. 👏

• 
  Jen25Ten01 (@jenka2592) reported 19 minutes ago

  @Hyperoptic Appalling service by Hyperoptic!😡 2nd time this month that the wifi has stopped for hours due to thunder. Incredibly frustrated with this provider! Have to wait 30 minutes on the phone for Customer Service, only for them to give you unreliable information! FED UP!

• 
  Tan Linh (@JustWinston149) reported 20 minutes ago

  @Hyperoptic cant wait to cancel my contract with hyperoptic, useless internet provider

• 
  Emerson (@ezan955) reported 21 minutes ago

  @Hyperoptic Your Internet is rubbish. No customer service.