Hyperoptic Outage Report in Colindale, Greater London, England
No problems detected
If you are having issues, please submit a report below.
Hyperoptic is a fibre-to-the-building Internet service provider (ISP) based in London, England.
Full Outage Map
E-mailProblems in the last 24 hours in Colindale, England
The chart below shows the number of Hyperoptic reports we have received in the last 24 hours from users in Colindale and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Hyperoptic. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Hyperoptic users through our website.
-
Internet (71%)
-
Wi-fi (15%)
-
Total Blackout (10%)
-
E-mail (2%)
-
TV (1%)
-
Phone (1%)
Live Outage Map Near Colindale, Greater London, England
The most recent Hyperoptic outage reports came from the following cities: Poplar, London, Tower Hamlets, Hackney, Kensington, City of London, Southall, Southwark, Camden Town, City of Westminster and Ealing.
| City | Problem Type | Report Time |
|---|---|---|
 Poplar |
Total Blackout | |
| Poplar |
Total Blackout | |
| Poplar |
Total Blackout | |
| London |
Wi-fi | |
| London |
Internet | |
| Tower Hamlets |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Hyperoptic Issues Reports Near Colindale, England
Latest outage, problems and issue reports in Colindale and nearby locations:
-
aeris daddy
(@thekuntz69) reported
from
Barnet, England
And of course no update. Shocking customer service from @Hyperoptic and @HyperopticCS . 3 updates in 24 hours for an issue affecting 100s of accounts is not acceptable.
-
Henry
(@erossiniuk) reported
from
Wandsworth, England
@Hyperoptic you promise an activation in 15 minutes. There are 5 days I’m waiting for it without any explanation. If this is the beginning, what could it happen when I am a customer? #badfeeling
-
Dr Agnes Arnold-Forster
(@agnesjuliet) reported
from
Camberwell, England
I can’t work from home today because my @Hyperoptic wifi has now been broken for nine days, I can’t cycle because it’s too hot, and the only form of air conditioned public transport is on a restricted service 😔
-
Gezgin Kiz
(@hamidetekin) reported
from
Stratford, England
Our internet is not working at least for an hour! Can you provide an update @Hyperoptic
-
Warren King
(@SpeakerWarren) reported
from
Stratford, England
Will never use @Hyperoptic again
-
Alex Pasfield
(@The_Stockboy) reported
from
London, England
@Hyperoptic is there any update on when service will be restored to SE10 customers? Or at least when an engineer can be expected on-site?
-
Abhijit Majumdar
(@AM_UK19BONG) reported
from
Hillingdon, England
@HyperopticCS @Hyperoptic . I have to change address after staying with ypu for 1 year. The new address they can not provide service. Now you want me to pay for remaining term. This is unethical.
-
Kapali
(@chawlakapali) reported
from
London, England
@Hyperoptic u have increased yearly commitment contract prices by 25% !!!! But for a new customer who starts with Hyperoptic can still avail the same price I was paying last year. This is insane ! Why this disparity between old and new customer? Plus you hold monopoly in my area.
-
Henry
(@erossiniuk) reported
from
Wandsworth, England
@Hyperoptic not only the internet connection is down but also my Wi-Fi at home is down 🤬 what kind of engineering works are you doing?
-
aeris daddy
(@thekuntz69) reported
from
Barnet, England
So @Hyperoptic @HyperopticCS and idea if the service is going to come back on in London today? Also it would be a good idea to update your service indicator on your website in line with what your CS is explaining on the live chat.
-
Gabor
(@GaborPfalzer) reported
from
Kensington, England
@BigupJeff @virginmedia Yeah, unfortunately. We are okay with the service, that’s why we kept it in the new one, but the customer service is a joke. Had @Hyperoptic once, was absolutely brilliant. Too bad it’s rarely available.
-
Kapali
(@chawlakapali) reported
from
London, England
@HyperopticCS @Hyperoptic And being in customer support you should have some respect for GDPR. That’s the reason I did not post people’s names. I have their full addresses with@post code if only u cared to DM n ask. #unethicalHyperoptic
-
Gezgin Kiz
(@hamidetekin) reported
from
Stratford, England
@JustAnAntiDepp1 @Hyperoptic No, still not working for me
-
Alex
(@AlexRM) reported
from
Camberwell, England
Hey @Hyperoptic I’ve just spent over an hour waiting to speak to someone in your Support team when the line hung up. Not impressed. Still waiting for my newly installed internet to start work. It’s now been 48 hours after install and still nothing…
-
aeris daddy
(@thekuntz69) reported
from
Barnet, England
Any news on the NW9 internet outage as it enters hour 27 @Hyperoptic @HyperopticCS ? The engineer has been on site for 3 hours now and your email said it would be fixed by 530 pm and it’s now after 7pm? An update that contained some information would be a good start.
-
Kalpitha Reddy
(@kalpitha_reddy) reported
from
Poplar, England
@Hyperoptic any timeframe on when the Wi-Fi issues will be resolved please. It’s been fairly 14+ hours since the outage in Canary Wharf.
-
Henry
(@erossiniuk) reported
from
Wandsworth, England
@Hyperoptic engineering works between 9 and 11. Basically, I don’t have internet and I can’t work. After a rocky start, this is another bad situation. Why don’t you do this jobs during the night?
-
Alex Pasfield
(@The_Stockboy) reported
from
London, England
@gregpower @Hyperoptic In all honesty it has been great for a number of years. But I’m the last couple of months they seem to have hit problems. This is the second time I have experienced a major outage with them.
-
Veracious Rex ✊🏾 🇧🇧 Smiley 🟠⛅
(@SonOfCarl) reported
from
Harrow Weald, England
Hyperopic is down. Circa 11pm. Appreciate the service but it would be nice if their Comms was better in moments like this. Even a template email would be better than having to trawl Twitter for answers #Hyperopticdown @Hyperoptic
-
aeris daddy
(@thekuntz69) reported
from
Barnet, England
So will @HyperopticCS or @Hyperoptic update the residents of Beaufort park NW9 as to what’s actually happening with the outage or will they just ignore us again and slink off for the evening? I’m going for the latter.
Hyperoptic Issues Reports
Latest outage, problems and issue reports in social media:
-
𝙨𝙪𝙟𝙤𝙮▫️
(@9e3k) reported
Hyperoptic and Community fibre both aggressively targeting their insta ads at my profile, but not being available in my area is the fail I didn't want my December to have.
-
Amir
(@aamirius69) reported
@_TheLast0ne Hyperoptic are great, kept their prices constant despite everything else rising, always been 100% service level for me. No complaints
-
HyperopticCS
(@HyperopticCS) reported
@Janet4tlc @Hyperoptic @IslingtonBC We're truly sorry to hear about the ongoing issue, and we have made sure that we check all the details on this and get the team to respond to you with an update via email. Please check your inbox when you get the chance and DM us in case we can help with anything else.
-
MBoy
(@metaboy1212) reported
@Hyperoptic How do I find out what time the engineer is coming tomorrow ? AM PM ? Your communication with customer is really really bad, I need to take time off to let him in
-
Emily Allen
(@allen_ems) reported
@Hyperoptic any updates on the so far all day outage in CM3 area?? I’ve not received any notifications or estimated fix time…thanks!
-
Melanie Teff
(@melanieteff) reported
@Hyperoptic 15 days of service outage in E1- since 14 December! When will Hyperoptic sort out this problem??? Since Hyperoptic was supposed to activate my service on 11 October, I have had only 2 weeks of Internet service...
-
Nina Wright
(@NinaWri40629028) reported
@Hyperoptic need urgent assistance. On hold for 15 mins. No phone or WiFi service. Please call.
-
Ian Harvey 🇺🇦
(@ianeharvey) reported
@nikospolydorou @EddieBrand To be honest I believe they are all under staffed. I moved to Virgin from Hyperoptic 1Gb. I never had to call them, but I don't expect it would have been great if I had!
-
The Dark Fox Guild
(@darkfox127guild) reported
@Hyperoptic Please can you fix my Internet before I take legal action? Three days without Internet and multiple stories from your customer support. No ETA on any fix and a compete lack of transparency. This is affecting hundreds of paying customers. DM Me.
-
HyperopticCS
(@HyperopticCS) reported
@CHAYHO1 @Hyperoptic @zeninternet We understand that it may not be the fastest solution, but it is our standard practice to send our routers via Royal Mail. This way we have engineers available to immediately help our customers if they have a connection problem, or if an installation is required!