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Hyperoptic

Hyperoptic outages and service status in Colindale, England

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Full Outage Map
  • Hyperoptic generated 0 outage signals in the last 24 hours around Colindale, including 0 direct reports.
  • The most common problems reported in this area mention Wi-fi.
  • 100% Wi-fi (100%)

Hyperoptic is a fibre-to-the-building Internet service provider (ISP) based in London, England.

Problems in the last 24 hours in Colindale, England

The chart below shows the number of Hyperoptic reports we have received in the last 24 hours from users in Colindale, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

At the moment, we haven't detected any problems at Hyperoptic. Are you experiencing issues or an outage? Leave a message in the comments section!

Live Outage Map Near Colindale, England

The most recent Hyperoptic outage reports came from the following cities: Harringay, Kensington, and Stanmore.

CityProblem TypeReport Time
Harringay Wi-fi 13 days ago
Kensington Internet 1 month ago
Stanmore Internet 1 month ago
Harringay Internet 2 months ago
Harringay Internet 3 months ago
Harringay Internet 3 months ago

Community Discussion

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Hyperoptic Issues Reports Near Colindale, England

Latest outage, problems and issue reports in Colindale and nearby locations:

  • SOCYearwood
    Son of Carl πŸ‡§πŸ‡§πŸ‡―πŸ‡²βœŠπŸΎπŸ’™ (@SOCYearwood) reported from Harrow Weald, England

    @HyperopticCS My @Hyperoptic WiFi has just stopped working and my ability to work from home has been severed. I understand you have problems but when are you going to make any announcements or provide updates

  • GaborPfalzer
    Gabor (@GaborPfalzer) reported from Kensington, England

    @BigupJeff @virginmedia Yeah, unfortunately. We are okay with the service, that’s why we kept it in the new one, but the customer service is a joke. Had @Hyperoptic once, was absolutely brilliant. Too bad it’s rarely available.

  • SonOfCarl
    Veracious Rex ✊🏾 πŸ‡§πŸ‡§ Smiley πŸŸ β›… (@SonOfCarl) reported from Harrow Weald, England

    Hyperopic is down. Circa 11pm. Appreciate the service but it would be nice if their Comms was better in moments like this. Even a template email would be better than having to trawl Twitter for answers #Hyperopticdown @Hyperoptic

  • SOCYearwood
    Son of Carl πŸ‡§πŸ‡§πŸ‡―πŸ‡²βœŠπŸΎπŸ’™ (@SOCYearwood) reported from Harrow Weald, England

    @Hyperoptic #10YearsOfHyperoptic Virginmedia and BT couldn't provide a reliable service. Hyperoptic could.

  • SOCYearwood
    Son of Carl πŸ‡§πŸ‡§πŸ‡―πŸ‡²βœŠπŸΎπŸ’™ (@SOCYearwood) reported from Harrow Weald, England

    Very happy to see @OpenreachHelp and @HyperopticCS co-operating last night in Harrow to try and restore service. They would have succeeded were it not for Network Homes not providing staff to open the required wiring cupboard. Here's hoping they sort it out this AM. #Hyperoptic

  • thekuntz69
    aeris daddy (@thekuntz69) reported from Barnet, England

    So will @HyperopticCS or @Hyperoptic update the residents of Beaufort park NW9 as to what’s actually happening with the outage or will they just ignore us again and slink off for the evening? I’m going for the latter.

  • thekuntz69
    aeris daddy (@thekuntz69) reported from Barnet, England

    So @Hyperoptic @HyperopticCS and idea if the service is going to come back on in London today? Also it would be a good idea to update your service indicator on your website in line with what your CS is explaining on the live chat.

  • Fursecroft
    Fursecroft (@Fursecroft) reported from Paddington, England

    @Hyperoptic service is intermittent in the w1h 5lf area

  • SOCYearwood
    Son of Carl πŸ‡§πŸ‡§πŸ‡―πŸ‡²βœŠπŸΎπŸ’™ (@SOCYearwood) reported from Harrow Weald, England

    A repair team working on behalf of @networkhomesuk may have disrupted the physical connection for @Hyperoptic at Templar House, Harrow. @HyperopticCS have contacted Network Homes to gain access to restore access but the repairs team has gone home for the evening and will

  • Gianluca_Leo
    LUCA (@Gianluca_Leo) reported from Barnet, England

    FYI, never use @Hyperoptic

  • thekuntz69
    aeris daddy (@thekuntz69) reported from Barnet, England

    And of course no update. Shocking customer service from @Hyperoptic and @HyperopticCS . 3 updates in 24 hours for an issue affecting 100s of accounts is not acceptable.

  • thekuntz69
    aeris daddy (@thekuntz69) reported from Barnet, England

    Any news on the NW9 internet outage as it enters hour 27 @Hyperoptic @HyperopticCS ? The engineer has been on site for 3 hours now and your email said it would be fixed by 530 pm and it’s now after 7pm? An update that contained some information would be a good start.

  • Gianluca_Leo
    LUCA (@Gianluca_Leo) reported from Barnet, England

    @turna_music @Hyperoptic Had my installation pushed back twice weeks apart with unhelpful people on CS - just been the worst

Hyperoptic Issues Reports

Latest outage, problems and issue reports in social media:

  • d039043
    MV (@d039043) reported

    @Hyperoptic Your phone support is a joke..57 mons on hold and still waiting…all for wanting to cancel my account

  • ArtetasShampoo
    Yusuf (@ArtetasShampoo) reported

    @Hyperoptic your customer service is in the gutter. Hundreds of customers have been without service for hours, yet there’s been zero communication, no way to reach support and seemingly no acknowledgement that there’s even an issue. Absolutely disgraceful.

  • missnelka
    π™°πšπšπšŠ π™΄πš• πšπš˜πš’. (@missnelka) reported

    Congratulations on winning the worst staff ever award @Hyperoptic, extremely poor customer support and terrible service.

  • Mabs79
    Mabs Ahmed (@Mabs79) reported

    @___g_a_g_a @c932x @Hyperoptic Did they say when service will be working again

  • sleepylafufu
    palada (@sleepylafufu) reported

    @Hyperoptic internet's been out since early Friday morning. Something that should've been fixed in a few hours is still down, with no real updates so far!!!! no one answering calls, are you even trying? the worst providers, ever!!!!!

  • NRManc
    Neil (@NRManc) reported

    Hi @Hyperoptic I’ve received a personally addressed letter from you. I have no idea where you have obtained my name and address but I have never given you permission to use this data. Please provide a link to your data protection complaints

  • TomThornhill_2
    Tom Thornhill (@TomThornhill_2) reported

    @FourthStreetDan @Hyperoptic Holy ****, they just told me my position in the queue. So I'm no longer queueing to be in the queue – I'm now in the *actual* queue.

  • 162wales
    Caesar (@162wales) reported

    @Hyperoptic My broadband is down. No lights

  • lulu_veganx
    Lucy β“‹ 🌱 (@lulu_veganx) reported

    @donedgley1 @mariucha77 @Hyperoptic Well I just got an email asking if my issue had been resolved and if so they will close my case! You couldn’t make it up.

  • MrRoflWaffles
    Milo (@MrRoflWaffles) reported

    hyperoptic is actually the worst internet provider in the UK, I have had internet issues for TWO MONTHS and their email support is nonexistent, been ghosted for weeks at a time, keeps stopping me doing my job. so frustrating aaaaaaaaa 😩