Nationwide status: access issues and outage reports

Problems in the last 24 hours in Willesden, England

The chart below shows the number of Nationwide reports we have received in the last 24 hours from users in Willesden, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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Nationwide Issues Reports Near Willesden, England

Latest outage, problems and issue reports in Willesden and nearby locations:

• 
  Connor (@connorlol) reported 5 minutes ago from Paddington, England

  @AskNationwide Hi, my new card finally arrived but my card reader hasn’t. Is there a way for you to track it? I’ve been trying to move money for weeks - it’s been painfully slow. Thank you

• 
  Josephine Tolond 💙💛🌻 (@JoTolond) reported 10 minutes ago from Kensington, England

  @AskNationwide is your banking app down? I couldn’t logon yesterday and have tried to reinstall it, but now can’t login

• 
  Maureen McGinn (@mcginn_maureen) reported 11 minutes ago from Ealing, England

  @AskNationwide So not happy with either your telephone, internet or app functionality this afternoon! So much for a 7 day service!

Nationwide Issues Reports

Latest outage, problems and issue reports in social media:

• 
  B (@scriptwren) reported 26 seconds ago

  @yawizzy @ChelleChipato @AskNationwide Sometimes these days it’s the best way to get proper customer service, that’s why. Why are you trying to police social media like this? Clearly they have exhausted face to face possibilities. What happened to decent customer service and a bit of empathy?

• 
  Matt Leslie (@mattleslie74) reported 4 minutes ago

  @AskNationwide Your automated service is hopeless. Took eight minutes of being given the runaround & having to answer the same questions over & over before I got through. Also, your app (for Android) is not working when verifying a payment I've made to a third party.

• 
  Small School RETIRED Teacher🙋🏻‍♂️ (@SmallSchool_KS2) reported 5 minutes ago

  @benjaminlfc @AskNationwide @ragrace1967 So your problem is..,?

• 
  Old Bill (@The_Better_Ole) reported 6 minutes ago

  @AskNationwide @NorretteM Do you pass the data that the customer cannot see to HMRC ?

• 
  Christopher Freeman (@cmdfreeman) reported 7 minutes ago

  @AskNationwide @Mollylou1988 Similar problem. Money transfer to another bank says it’s worked but over 90 minutes later hasn’t arrived. Something definitely wrong.

• 
  johnny (@johnny_0789) reported 8 minutes ago

  @AskNationwide your service is ridiculous. Called twice and agent called Chelsea dropped the call on me and was rude

• 
  JA (@IAmMrA) reported 15 minutes ago

  @AskNationwide How do I cancel a Payment? I’ve ordered something Online and the website has turned out to be ‘unsafe’.

• 
  the pompey pope (@thePompeyPope) reported 17 minutes ago

  @AskNationwide 35 mins into a web chat.Nothing so far except the answer to someone else's query. 27 mins into phone queue . Have some questions to be answered before I can start application for joint account. Perhaps I'll go elsewhere. Terrible service

• 
  John Laughlin (@easylec) reported 17 minutes ago

  @AskNationwide Great new offer for fixed rate bond for existing customers. Is this offer available in an isa? This would help your loyal customers save paying tax on hard earned cash savings.

• 
  Fiona Cameron 🇪🇺💚🤍💜🐇🐈‍⬛🖋 (@fionacamwriter) reported 19 minutes ago

  @AskNationwide Despite all your TV advertising re customer service, it appears to be non-existent. Impossible to get past the AI bot to reach your ‘dedicated teams’. They are dedicated to being uncontactable, it seems. I’ll be looking for recommendations about banks which do actually care…