Is Nationwide down in Thornton Heath, Greater London, England?
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Nationwide Building Society is a British mutual financial institution. Its headquarters are in Swindon, England. Nationwide offers current accounts, savings, investments, loans, credit cards and other financial products.
Full Outage Map
TransactionsProblems in the last 24 hours in Thornton Heath, England
The chart below shows the number of Nationwide reports we have received in the last 24 hours from users in Thornton Heath and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Most Reported Problems
The following are the most recent problems reported by Nationwide users through our website.
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Mobile App (33%)
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Website (28%)
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Login (20%)
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Transactions (13%)
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Withdrawals (4%)
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Transfer (2%)
Live Outage Map Near Thornton Heath, Greater London, England
The most recent Nationwide outage reports came from the following cities: Fulham, London, City of London, Redhill, Waltham Forest, City of Westminster, Hackney and Islington.
| City | Problem Type | Report Time |
|---|---|---|
 Fulham |
Login | |
| London |
Mobile App | |
| City of London |
Website | |
| Redhill |
Website | |
| Waltham Forest |
Login | |
| City of Westminster |
Mobile App |
Community Discussion
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Nationwide Issues Reports Near Thornton Heath, England
Latest outage, problems and issue reports in Thornton Heath and nearby locations:
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Ingrid Marsh
(@IngridMarsh_) reported
from
Lambeth, England
@AskNationwide how do I make a complaint about a decision made about a flexible account travel insurance claim? I spoke to someone in customer services who said he was submitting it then called me back himself without it being escalated. I've not heard back from anyone since
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It's me, John
(@johnrahers) reported
from
Lambeth, England
@AskNationwide hello. I have been on hold to your fraud line for 47 mins - be counting. My card has been blocked due to an unauthorised transaction. Can your help me please? I am supposed to be enjoying my Saturday evening but I’m just sat here listening to Enya for an eternity
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Joanna_Laura
(@Joanna_Laura88) reported
from
Redhill, England
@AskNationwide I have registered already and previously used this service but it has failed to recognise my details. I have asked for reset details & received no emails to do this. 2 days in a row now. I have also tried to re- register. It not let me? How can I do anything?
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Who Cares
(@ihatetimBL) reported
from
Hounslow, England
@AskNationwide when will the problem with incoming payments be resolved?
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Vanessa Welham
(@VanessaWelham1) reported
from
Lambeth, England
After 3 months @AskNationwide still can not get through to #themortgageworks to discuss anything! Phone cuts you off with no option to speak to a human. Website for existing customers doesn’t work. Woeful. #customerexperience #poor
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Dmitri Old
(@DmitriusOld) reported
from
London, England
Credit where it is due. Samantha at Natwest got it sorted and compensated me for the problems. Well done to her. @NatWest_Help should be grateful. @AskNationwide the ball is in your court to keep me as a customer.
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Richard Lingard
(@RichardPLingard) reported
from
Poplar, England
@AskNationwide If only that were true I wouldn’t of spent from the beginning of March until now trying to sort out my parents with dementia‘s problems in finance all perpetuated by you. it’s like I’m the very first person to ever have parents with dementia
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Dmitri Old
(@DmitriusOld) reported
from
London, England
@AskNationwide I have had a call with them this morning. Told me they can't do anything. So I have to go into customer service hell with both of you again. This is not right.
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Richard Lingard
(@RichardPLingard) reported
from
City of London, England
@MarkMillarx889 @AskNationwide Hi Mark, I’m simply offering service fee. If it’s illegal I do invite someone to come and arrest me for trying to take care of my parents. It would stop the pain of having to do so. I feel like I’m the very first person on the planet to have parents with dementia.
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Joanna_Laura
(@Joanna_Laura88) reported
from
Redhill, England
@AskNationwide I will be working 7:30-7pm & again will miss a chance to speak to them as advertised on the policy it says 9pm then the phones still cut off at 7pm. I wanted to update a medical condition that I’ve only just found out about. Disappointed.
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Julian Budd
(@redmanjules) reported
from
Poplar, England
@AskNationwide no incoming payments now for 12 hours just before Xmas what a **** show
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Keighley West
(@KeighleyWest) reported
from
Hackney, England
@nickholding01 @AskNationwide I’m having the exact same bloody problem!!
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Hannah Moyne
(@hannah_moyne) reported
from
Bromley, England
@AskNationwide Why make it so complicated for a man his age!!! He went to Lloyd's across the road and withdraw the money at the counter you treated him like a criminal you should be ashamed!!! Customer service zero!!!!
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Joanna_Laura
(@Joanna_Laura88) reported
from
Redhill, England
@AskNationwide please explain why you have made it impossible to use an online portal that has still not sent me log in details for travel with my flex plus account. As a nurse working shifts I cannot ever access the phone number either! Not helpful or safe. Please help ASAP.
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Michael
(@MichaelLeHarvey) reported
from
Stratford, England
Genuinely very impressed with @AskNationwide mortgage switching service. Took me 5 mins online to switch to a new deal, better interest rate, was able to change term of loan and didn’t have to pay a fee for switching to a new deal with 3 months left on old one. Bravo!
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Connor
(@connorlol) reported
from
Paddington, England
@AskNationwide Hi, my new card finally arrived but my card reader hasn’t. Is there a way for you to track it? I’ve been trying to move money for weeks - it’s been painfully slow. Thank you
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It's me, John
(@johnrahers) reported
from
Lambeth, England
@AskNationwide That is the line I called and spoke to someone and they ‘put me through’ to the fraud dept. I’ve just been cut off for the second time. Help please
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Claire Petzal 🥨
(@clairelpetzal) reported
from
Wandsworth, England
@AskNationwide I sent a direct message as I have an urgent question that I’m hoping is ******* with the payment issue but need confirmation. Thanks!
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Brogan 🐝
(@SandysBitxh_) reported
from
Bexleyheath, England
Heya! The company I work for tried paying me on the 6th but it’s being bounced back and not going into my bank account? I’ve just got off the phone to them and all my details are correct for them. Any help? @AskNationwide
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Who Cares
(@ihatetimBL) reported
from
Hounslow, England
@AskNationwide Well I do hope that it's sorted before any other transactions go through today because I'm expecting a payment of £500 into my account and also expecting Tfl to take money from my account overnight. If the problem isn't sorted out then I will not be able to get to work tomorrow.
Nationwide Issues Reports
Latest outage, problems and issue reports in social media:
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Ann
(@missastraw) reported
@AskNationwide how do I order a new card if mine isn't working properly?
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Tony Browne
(@BrownerLFC13) reported
@AskNationwide I’ve been told 28 days for the complaint to be investigated. That will be too late. If I lose my property purchase because of this, I will be seeking legal advice. You admitted the error in a telephone call, but won’t send me a letter in the interim.
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ExplainingMoney.co.uk
(@ExplainingMoney) reported
4. @AskNationwide once again round of this weeks list, they’re offering £100 for new customers to switch to one of their Flex accounts. (Excl. Basic) Open new or switch into existing account, switch just include 2 direct debits and switch date must be within 10 working days.
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Manchester Food Tourist 🐝
(@DanDohertyBlog) reported
So that’s the @AskNationwide flex plus and credit card accounts closing - their bad customer service made me realise there are better accounts - @VirginMoney account not only gives you a better insurance cover (travel/phone/tablets/AirPods etc) - but they also pay interest 👋
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Father Spodo Komodo
(@ChareeOkee) reported
@AskNationwide I have one enabled. Last week I logged into my account with the sms message no problem. Issue seems to just be today
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Father Spodo Komodo
(@ChareeOkee) reported
@AskNationwide Hi. Yes I’ve actually managed to find it and I’ve been able to login with that. But the issues with the login are definitely a concern for me as it should send me an SMS normally. Perhaps Nationwide could look into that please But thanks for your help.
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Bearded Wonder
(@MeBeardedWonder) reported
@AskNationwide @SaraStanford13 If you had good customer service, why don't you take Sara number and call her.. There is some many ways you could authenticate her .. Because you cannot think outside of the box @Debbiecrosbie1
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🌸Rebecca🌸
(@_LimbalRings) reported
@AskNationwide I have asked him to do that. I am just explaining that it is difficult for me now with no money and it is your fault this has happened. Not my bank's fault. Santander told me that. There is obviously an issue with you. It normally works perfectly fine every week.
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Rob Johnson
(@vgnmnky) reported
@AskNationwide Further to this. Just received text from Nationwide saying I need to return T&C's for account to be opened. There's no link, and I haven't yet received a letter or email with anything to acknowledge/sign/return. I am an existing customer.
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🌸Rebecca🌸
(@_LimbalRings) reported
@AskNationwide He rang yesterday and the woman couldn't help him because he didn't know when he opened his account because it was forever ago. He was told to ring back and get someone else who would ask different questions the next time. It's pretty poor. He rang back and they said a week!