Nationwide status: access issues and outage reports

Problems in the last 24 hours in Thornton Heath, England

The chart below shows the number of Nationwide reports we have received in the last 24 hours from users in Thornton Heath, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Thornton Heath, England

The most recent Nationwide outage reports came from the following cities: City of Westminster.

City	Problem Type	Report Time
City of Westminster	Website	6 days ago
City of Westminster	Mobile App	1 month ago
City of Westminster	Login	2 months ago
Wandsworth	Login	3 months ago
Wandsworth	Website	3 months ago
Croydon	Transactions	4 months ago

Nearby cities with recent reports

Community Discussion

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Nationwide Issues Reports Near Thornton Heath, England

Latest outage, problems and issue reports in Thornton Heath and nearby locations:

• 
  Lisa Joyce (@lisajoyce33) reported 18 seconds ago from Bromley, England

  @AskNationwide the contactless facility on my debit card has stopped working how do I order a new one ?

• 
  Hannah Moyne (@hannah_moyne) reported 6 minutes ago from Bromley, England

  @AskNationwide Why make it so complicated for a man his age!!! He went to Lloyd's across the road and withdraw the money at the counter you treated him like a criminal you should be ashamed!!! Customer service zero!!!!

• 
  Vanessa Welham (@VanessaWelham1) reported 17 minutes ago from Lambeth, England

  After 3 months @AskNationwide still can not get through to #themortgageworks to discuss anything! Phone cuts you off with no option to speak to a human. Website for existing customers doesn’t work. Woeful. #customerexperience #poor

• 
  It's me, John (@johnrahers) reported 31 minutes ago from Lambeth, England

  @AskNationwide hello. I have been on hold to your fraud line for 47 mins - be counting. My card has been blocked due to an unauthorised transaction. Can your help me please? I am supposed to be enjoying my Saturday evening but I’m just sat here listening to Enya for an eternity

• 
  Claire Petzal 🥨 (@clairelpetzal) reported 43 minutes ago from Wandsworth, England

  @AskNationwide I sent a direct message as I have an urgent question that I’m hoping is ******* with the payment issue but need confirmation. Thanks!

• 
  Ingrid Marsh (@IngridMarsh_) reported 56 minutes ago from Lambeth, England

  @AskNationwide how do I make a complaint about a decision made about a flexible account travel insurance claim? I spoke to someone in customer services who said he was submitting it then called me back himself without it being escalated. I've not heard back from anyone since

• 
  angela💙💚🌈💐La! (@andersonsangela) reported 57 minutes ago from Bromley, England

  Really disenchanted by companies that don't help those that need it, don't refund @AmazonUK @Fantastic @AskNationwide really beggars belief and you should all be ashamed

• 
  Mike Fuller (@ninepine) reported 59 minutes ago from Banstead, England

  @AskNationwide any chance your systems people can fix the recurring issue please where your credit card "next statement is due" date is wrong? Says 2nd May but that's untrue. Doesn't seem to understand weekends or Bank Holidays. Either that or please issue the statement when due.

• 
  It's me, John (@johnrahers) reported 59 minutes ago from Lambeth, England

  @AskNationwide That is the line I called and spoke to someone and they ‘put me through’ to the fraud dept. I’ve just been cut off for the second time. Help please

Nationwide Issues Reports

Latest outage, problems and issue reports in social media:

• 
  georgina brown (@georginabrown7) reported 7 minutes ago

  @AskNationwide have been unable to transfer any money out of my account for 10 days. Always getting an error message- have been on live chat 3 times and nobody able to fix this issue This is not good enough. I will have bills bouncing from another account if I cannot transfer

• 
  SteveB (@SteveB2706) reported 8 minutes ago

  @AskNationwide The new look website. It's much worse than the previous version. Please tell us we can keep using the better version indefinitely. The new one shows debits and credits in the same column, without the account balance afterwards. It's terrible.

• 
  Chris (@Sparky2504) reported 9 minutes ago

  Hi @AskNationwide The app isn’t working for me either! It hasn’t been working since last night. Keeps saying “Something went wrong”. I have restarted the app and also uninstalled and reinstalled it. Still doesn’t work.

• 
  Joshua Pearson (@JoshPearson88) reported 9 minutes ago

  @geordiegirlx @AskNationwide I think there was qualifying criteria. Have a look on their website so next time you get it!

• 
  jaws6 (@jaws321) reported 9 minutes ago

  @AskNationwide Says tech problems. For log in?

• 
  Jasmin Keppie (@JasminKeppie) reported 9 minutes ago

  Been loyal customer to @AskNationwide for 16 years but having two current accounts with them every year and because I can’t afford to save not getting the £100 bonus totally has put me off banking with them now.

• 
  kathleen reid (@independencekat) reported 11 minutes ago

  @AskNationwide are you having an issues today? Having trouble transferring from savings account to current account. Had the same problem last week but it resolved itself.

• 
  Frazer Grant (@financefraz) reported 11 minutes ago

  @AshDavidsonUK @AskNationwide Thats awful!! did you complain?

• 
  D (@BFJD32) reported 12 minutes ago

  Is there a problem with standing orders as there should have been some leave my account today but nothing has @AskNationwide

• 
  Philip Sirr (@PhilSirr) reported 15 minutes ago

  @AskNationwide what was the criteria for a customer getting the £100 bonus ? i have a savings account a current account and a mortgage