Nationwide outage reports in Thornton Heath, England

Problems in the last 24 hours in Thornton Heath, England

Nationwide signals over the past 24 hours, with local activity from Thornton Heath, England and nearby areas. The dashed baseline applies to service-wide activity, not to local outage confirmation.

• Service-wide signals
• Service-wide baseline

Live Outage Map Near Thornton Heath, England

The most recent Nationwide outage reports came from the following cities: London, Croydon, Orpington, Dorking, Mitcham, City of London, and City of Westminster.

City	Problem Type	Report Time
London	Mobile App	9 days ago
London	Mobile App	25 days ago
Croydon	Login	26 days ago
Orpington	Mobile App	29 days ago
Dorking	Transfer	29 days ago
Mitcham	Website	29 days ago

Community Discussion

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Nationwide Issues Reports Near Thornton Heath, England

Latest outage, problems and issue reports in Thornton Heath and nearby locations:

• 
  Who Me? (@Mr_ML07) reported 1 minute ago from Richmond, England

  @AskNationwide why are the cashiers in your EMPTY Twickenham branch refusing to accept a cash deposit over the counter? Instead directing me to use a paying in machine stating FlexDirect accounts are self service accounts. Great way to lose a customer. 👍🏾

• 
  Hannah Moyne (@hannah_moyne) reported 3 minutes ago from Bromley, England

  @AskNationwide Why make it so complicated for a man his age!!! He went to Lloyd's across the road and withdraw the money at the counter you treated him like a criminal you should be ashamed!!! Customer service zero!!!!

• 
  Who Cares (@ihatetimBL) reported 3 minutes ago from Hounslow, England

  @AskNationwide when will the problem with incoming payments be resolved?

• 
  Craig Spencer (@craigspencer1) reported 5 minutes ago from Stratford, England

  @AskNationwide Can I extract my account transaction details from the mobile app? Having continual issues getting on through browser....

• 
  Joanna_Laura (@Joanna_Laura88) reported 5 minutes ago from Redhill, England

  @AskNationwide I have registered already and previously used this service but it has failed to recognise my details. I have asked for reset details & received no emails to do this. 2 days in a row now. I have also tried to re- register. It not let me? How can I do anything?

• 
  Angel (@dragonsangel01) reported 7 minutes ago from Poplar, England

  Right I have contacted @AskNationwide a couple of times as my credit card statement don’t look right and I have spoken to someone and neither do they. Can’t get through on the phone because they keep saying they can’t hear me. Is this anyway to treat a loyal customer. 😡😡

• 
  It's me, John (@johnrahers) reported 14 minutes ago from Lambeth, England

  @AskNationwide hello. I have been on hold to your fraud line for 47 mins - be counting. My card has been blocked due to an unauthorised transaction. Can your help me please? I am supposed to be enjoying my Saturday evening but I’m just sat here listening to Enya for an eternity

• 
  Brogan 🐝 (@SandysBitxh_) reported 14 minutes ago from Bexleyheath, England

  Heya! The company I work for tried paying me on the 6th but it’s being bounced back and not going into my bank account? I’ve just got off the phone to them and all my details are correct for them. Any help? @AskNationwide

• 
  Steve Brown (@BrownGFX) reported 17 minutes ago from Kingston upon Thames, England

  @AskNationwide We have separate login credentials but all accounts are in joint names

• 
  Julian Budd (@redmanjules) reported 21 minutes ago from Poplar, England

  @AskNationwide no incoming payments now for 12 hours just before Xmas what a **** show

• 
  Connor (@connorlol) reported 30 minutes ago from Paddington, England

  @AskNationwide Hi, my new card finally arrived but my card reader hasn’t. Is there a way for you to track it? I’ve been trying to move money for weeks - it’s been painfully slow. Thank you

• 
  Lisa Joyce (@lisajoyce33) reported 32 minutes ago from Bromley, England

  @AskNationwide the contactless facility on my debit card has stopped working how do I order a new one ?

• 
  Dmitri Old (@DmitriusOld) reported 32 minutes ago from London, England

  @AskNationwide I have had a call with them this morning. Told me they can't do anything. So I have to go into customer service hell with both of you again. This is not right.

• 
  Who Cares (@ihatetimBL) reported 33 minutes ago from Hounslow, England

  @AskNationwide Well I do hope that it's sorted before any other transactions go through today because I'm expecting a payment of £500 into my account and also expecting Tfl to take money from my account overnight. If the problem isn't sorted out then I will not be able to get to work tomorrow.

• 
  Vanessa Welham (@VanessaWelham1) reported 41 minutes ago from Lambeth, England

  After 3 months @AskNationwide still can not get through to #themortgageworks to discuss anything! Phone cuts you off with no option to speak to a human. Website for existing customers doesn’t work. Woeful. #customerexperience #poor

• 
  Keighley West (@KeighleyWest) reported 42 minutes ago from Hackney, England

  @garethj18602464 @AskNationwide I’m gonna spend next week moving payments to another account and close my nationwide account down. I’ve had enough now

• 
  Adam Rees-Taylor (@adamreestaylor) reported 44 minutes ago from Kingston upon Thames, England

  @AskNationwide How does one submit a FOI (freedom of information) request to Nationwide - a contact email etc not on website

• 
  Richard Lingard (@RichardPLingard) reported 55 minutes ago from City of London, England

  @MarkMillarx889 @AskNationwide Hi Mark, I’m simply offering service fee. If it’s illegal I do invite someone to come and arrest me for trying to take care of my parents. It would stop the pain of having to do so. I feel like I’m the very first person on the planet to have parents with dementia.

• 
  Keighley West (@KeighleyWest) reported 56 minutes ago from Hackney, England

  @AskNationwide oh shock horror! App ain’t working!!

• 
  Joanna_Laura (@Joanna_Laura88) reported 58 minutes ago from Redhill, England

  @AskNationwide I will be working 7:30-7pm & again will miss a chance to speak to them as advertised on the policy it says 9pm then the phones still cut off at 7pm. I wanted to update a medical condition that I’ve only just found out about. Disappointed.

Nationwide Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Platinum Trophy 141 (@plattrophy141) reported 6 minutes ago

  @AskNationwide Hello, I ordered a credit card over 10 working days ago and I still haven’t received it. I start a new job on Monday which I need the card for to pay for travelling but now I won’t be able to get there because of your inadequate service. Trashy Bank

• 
  George Brown (@gb62028) reported 7 minutes ago

  @AskNationwide so please enlighten me as to how I’m locked out of setting online banking up but then I tried to access my customer number and it says I’m locked out of setting it up Honestly a joke, regretting trying to set up an account with u

• 
  Heather Finlay 🕊️KPSS💚🤍💜 (@LuxuryMoon) reported 8 minutes ago

  @AskNationwide Your new style layout for online banking is very poor and much worse than the current one. I sent a message a couple of days ago saying that I don’t want to switch but received no reply. The old style holds the information on one page . With a grid format that makes it easier to see and find a transaction . The new one is all over the place , disorganised and forces me to scroll up and down constantly . It seems that you have gone for a system that suits your tech staff but not your actual customers How do I retain the old style? I feel so strongly about this that I will move to another bank if forced to use the new style

• 
  Rachel Neighbour (@Rachey8807) reported 8 minutes ago

  @AskNationwide The banking app is down. All I’m getting is a white screen with the blue spinning circle. Any idea how long it will be down for? Thanks

• 
  Small School RETIRED Teacher🙋🏻‍♂️ (@SmallSchool_KS2) reported 9 minutes ago

  @benjaminlfc @AskNationwide @ragrace1967 So your problem is..,?

• 
  glosuk68 (@glosuk68) reported 9 minutes ago

  @santanderuk Not only have you not opened your Leighton Buzzard branch today (and next weekend), your one outside cash machine is down. Thankfully the @AskNationwide is open and their machines are working.

• 
  Tom McGivern (@tommcgiv) reported 10 minutes ago

  @AskNationwide As a so-called customer lead organisation you should at least give customers the ability to contact by email people with influence within the organisation

• 
  Alex Birch (@alexbirch1992) reported 10 minutes ago

  @AskNationwide @steph_wass Can confirm there is an issue - no pending payments from today and problems getting into the app

• 
  Richard D G Cox (rcox.bsky.social) (@RDG_C) reported 12 minutes ago

  @deandunham @Chrisitv If that happens, either call someone else first or use a different phone. Key 159: it’s a safe number to reach your bank. When asked, speak the name of your bank to get connected. Most banks handle this well but @AskNationwide does seem to be having issues with it at the moment.

• 
  REALLY SCARY GUY📎 (@fucking_scary) reported 15 minutes ago

  @AskNationwide Your bot is so broken that you need me to NOT talk to it if I want to get any actual help? And when it puts me in line is it just going to hang up on me again? Look I know you’re just doing your job but you can understand that this is unacceptable, right?