Nationwide

Is Nationwide down in Thornton Heath, Greater London, England?

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Nationwide Building Society is a British mutual financial institution. Its headquarters are in Swindon, England. Nationwide offers current accounts, savings, investments, loans, credit cards and other financial products.

Problems in the last 24 hours in Thornton Heath, England

The chart below shows the number of Nationwide reports we have received in the last 24 hours from users in Thornton Heath and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Nationwide Outage Chart in Thornton Heath, Greater London, England 05/11/2025 11:15

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Most Reported Problems

The following are the most recent problems reported by Nationwide users through our website.

  1. Mobile App (39%)

    Mobile App (39%)

  2. Transactions (29%)

    Transactions (29%)

  3. Website (13%)

    Website (13%)

  4. Login (10%)

    Login (10%)

  5. Transfer (6%)

    Transfer (6%)

  6. Withdrawals (2%)

    Withdrawals (2%)

Live Outage Map Near Thornton Heath, Greater London, England

The most recent Nationwide outage reports came from the following cities: Cricklewood, London, Dagenham, Orpington, Wembley, Barking, Lewisham, Newham, Bermondsey, Tower Hamlets, Redhill, Poplar, Southwark and Brentford.

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City Problem Type Report Time
United KingdomCricklewood Transactions
United KingdomLondon Mobile App
United KingdomLondon Transactions
United KingdomDagenham Transactions
United KingdomLondon Login
United KingdomLondon Transactions

Community Discussion

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Nationwide Issues Reports Near Thornton Heath, England

Latest outage, problems and issue reports in Thornton Heath and nearby locations:

  • Joanna_Laura88 Joanna_Laura (@Joanna_Laura88) reported from Redhill, England

    @AskNationwide I will be working 7:30-7pm & again will miss a chance to speak to them as advertised on the policy it says 9pm then the phones still cut off at 7pm. I wanted to update a medical condition that I’ve only just found out about. Disappointed.

  • hannah_moyne Hannah Moyne (@hannah_moyne) reported from Bromley, England

    @AskNationwide Why make it so complicated for a man his age!!! He went to Lloyd's across the road and withdraw the money at the counter you treated him like a criminal you should be ashamed!!! Customer service zero!!!!

  • RichardPLingard Richard Lingard (@RichardPLingard) reported from City of London, England

    @MarkMillarx889 @AskNationwide Hi Mark, I’m simply offering service fee. If it’s illegal I do invite someone to come and arrest me for trying to take care of my parents. It would stop the pain of having to do so. I feel like I’m the very first person on the planet to have parents with dementia.

  • Joanna_Laura88 Joanna_Laura (@Joanna_Laura88) reported from Redhill, England

    @AskNationwide please explain why you have made it impossible to use an online portal that has still not sent me log in details for travel with my flex plus account. As a nurse working shifts I cannot ever access the phone number either! Not helpful or safe. Please help ASAP.

  • RichardPLingard Richard Lingard (@RichardPLingard) reported from Poplar, England

    @AskNationwide If only that were true I wouldn’t of spent from the beginning of March until now trying to sort out my parents with dementia‘s problems in finance all perpetuated by you. it’s like I’m the very first person to ever have parents with dementia

  • DmitriusOld Dmitri Old (@DmitriusOld) reported from London, England

    @AskNationwide I have had a call with them this morning. Told me they can't do anything. So I have to go into customer service hell with both of you again. This is not right.

  • clairelpetzal Claire Petzal 🥨 (@clairelpetzal) reported from Wandsworth, England

    @AskNationwide I sent a direct message as I have an urgent question that I’m hoping is ******* with the payment issue but need confirmation. Thanks!

  • johnrahers It's me, John (@johnrahers) reported from Lambeth, England

    @AskNationwide That is the line I called and spoke to someone and they ‘put me through’ to the fraud dept. I’ve just been cut off for the second time. Help please

  • KeighleyWest Keighley West (@KeighleyWest) reported from Hackney, England

    @nickholding01 @AskNationwide I’m having the exact same bloody problem!!

  • nigelvivian Nigel Vivian (@nigelvivian) reported from Kingston upon Thames, England

    @AskNationwide see you took down the tweet glorifying the dishonest self-serving PM. I’ve banked with you for years but now reviewing my arrangement

  • MichaelLeHarvey Michael (@MichaelLeHarvey) reported from Stratford, England

    Genuinely very impressed with @AskNationwide mortgage switching service. Took me 5 mins online to switch to a new deal, better interest rate, was able to change term of loan and didn’t have to pay a fee for switching to a new deal with 3 months left on old one. Bravo!

  • ihatetimBL Who Cares (@ihatetimBL) reported from Hounslow, England

    @AskNationwide when will the problem with incoming payments be resolved?

  • redmanjules Julian Budd (@redmanjules) reported from Poplar, England

    @AskNationwide no incoming payments now for 12 hours just before Xmas what a **** show

  • lisajoyce33 Lisa Joyce (@lisajoyce33) reported from Bromley, England

    @AskNationwide the contactless facility on my debit card has stopped working how do I order a new one ?

  • SandysBitxh_ Brogan 🐝 (@SandysBitxh_) reported from Bexleyheath, England

    Heya! The company I work for tried paying me on the 6th but it’s being bounced back and not going into my bank account? I’ve just got off the phone to them and all my details are correct for them. Any help? @AskNationwide

  • connorlol Connor (@connorlol) reported from Paddington, England

    @AskNationwide Hi, my new card finally arrived but my card reader hasn’t. Is there a way for you to track it? I’ve been trying to move money for weeks - it’s been painfully slow. Thank you

  • johnrahers It's me, John (@johnrahers) reported from Lambeth, England

    @AskNationwide hello. I have been on hold to your fraud line for 47 mins - be counting. My card has been blocked due to an unauthorised transaction. Can your help me please? I am supposed to be enjoying my Saturday evening but I’m just sat here listening to Enya for an eternity

  • Joanna_Laura88 Joanna_Laura (@Joanna_Laura88) reported from Redhill, England

    @AskNationwide I have registered already and previously used this service but it has failed to recognise my details. I have asked for reset details & received no emails to do this. 2 days in a row now. I have also tried to re- register. It not let me? How can I do anything?

  • DmitriusOld Dmitri Old (@DmitriusOld) reported from London, England

    Credit where it is due. Samantha at Natwest got it sorted and compensated me for the problems. Well done to her. @NatWest_Help should be grateful. @AskNationwide the ball is in your court to keep me as a customer.

  • ihatetimBL Who Cares (@ihatetimBL) reported from Hounslow, England

    @AskNationwide Well I do hope that it's sorted before any other transactions go through today because I'm expecting a payment of £500 into my account and also expecting Tfl to take money from my account overnight. If the problem isn't sorted out then I will not be able to get to work tomorrow.

Nationwide Issues Reports

Latest outage, problems and issue reports in social media:

  • louis_xix_ LM (@louis_xix_) reported

    @AskNationwide I was provided with a phone number to call to add an international number to my account but it doesn't seem to be working for me - is there an email I can contact instead?

  • oftenpure OftenPure (@oftenpure) reported

    @AskNationwide I must pay for important appointment today and I thought that I had enough money but now I am down £20 that's why I really need this refund.

  • stewartdblack Stewart Black (@stewartdblack) reported

    @AskNationwide - are you asking everyone to re-enter their account details when they access the App?

  • oftenpure OftenPure (@oftenpure) reported

    @AskNationwide They said I must give them 3 weeks to search for a test but after 3 weeks will be after my test and I said this but they still wouldn't give refund. I really need this refund. I wasn't expecting to find a date on the DVSA site but I just happened to refresh it and find one.

  • Cherico_L Cherico (@Cherico_L) reported

    @AskNationwide Sadly passing comments on doesn't help us get home. We just want the estimate or to be recovered home. My husbands just been told we could be stranded here now for 3 weeks. It's a split hose! An hours work to repair!

  • krisbradshaw Mr Duncan Bradshaw (@krisbradshaw) reported

    @AskNationwide Yes it was a PayPal direct payment, which should have cleared straight away... I'm worried now at the whereabouts of this payment. I have entrusted nationwide by switching via CASS and you've let me down.. what are you going to do about it?

  • ALondonPigeon_ Holly (@ALondonPigeon_) reported

    @AskNationwide my pass code won't work for the app. I've tried resetting my pass code and it won't accept the new pascode either. Is it working properly?

  • oftenpure OftenPure (@oftenpure) reported

    @AskNationwide I paid a website to help me find a driving test slot earlier but I found one on my own and now I don't need them so I asked for a refund but they won't give me it.

  • abbylouisaevans AbbyLouisa (@abbylouisaevans) reported

    @AskNationwide is there a known issue with trying to transfer money to a new person at the moment? App keeps kicking me out 😭

  • krisbradshaw Mr Duncan Bradshaw (@krisbradshaw) reported

    @AskNationwide hello, I recently switched to yourselves via the current account switching service (CASS) and a faster payment sent was sent to my old debit card. When checking my account with you it hasn't been redirected? I thought CASS was meant to redirect any payments?