Is Nationwide down in Thornton Heath, Greater London, England?
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Nationwide Building Society is a British mutual financial institution. Its headquarters are in Swindon, England. Nationwide offers current accounts, savings, investments, loans, credit cards and other financial products.
Full Outage Map
TransactionsProblems in the last 24 hours in Thornton Heath, England
The chart below shows the number of Nationwide reports we have received in the last 24 hours from users in Thornton Heath and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Most Reported Problems
The following are the most recent problems reported by Nationwide users through our website.
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Mobile App (30%)
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Login (30%)
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Website (24%)
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Transactions (10%)
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Transfer (3%)
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Withdrawals (3%)
Live Outage Map Near Thornton Heath, Greater London, England
The most recent Nationwide outage reports came from the following cities: City of London, Dagenham, Hounslow, London, Caterham, Wembley, Kensington, Swanley, Worcester Park, Poplar, Waltham Forest, Islington and City of Westminster.
| City | Problem Type | Report Time |
|---|---|---|
 City of London |
Mobile App | |
| Dagenham |
Login | |
| Hounslow |
Login | |
| London |
Login | |
| Caterham |
Login | |
| Wembley |
Mobile App |
Community Discussion
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Nationwide Issues Reports Near Thornton Heath, England
Latest outage, problems and issue reports in Thornton Heath and nearby locations:
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Dmitri Old
(@DmitriusOld) reported
from
London, England
Credit where it is due. Samantha at Natwest got it sorted and compensated me for the problems. Well done to her. @NatWest_Help should be grateful. @AskNationwide the ball is in your court to keep me as a customer.
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Ingrid Marsh
(@IngridMarsh_) reported
from
Lambeth, England
@AskNationwide how do I make a complaint about a decision made about a flexible account travel insurance claim? I spoke to someone in customer services who said he was submitting it then called me back himself without it being escalated. I've not heard back from anyone since
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Michael
(@MichaelLeHarvey) reported
from
Stratford, England
Genuinely very impressed with @AskNationwide mortgage switching service. Took me 5 mins online to switch to a new deal, better interest rate, was able to change term of loan and didn’t have to pay a fee for switching to a new deal with 3 months left on old one. Bravo!
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Vanessa Welham
(@VanessaWelham1) reported
from
Lambeth, England
After 3 months @AskNationwide still can not get through to #themortgageworks to discuss anything! Phone cuts you off with no option to speak to a human. Website for existing customers doesn’t work. Woeful. #customerexperience #poor
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Steve Brown
(@BrownGFX) reported
from
Kingston upon Thames, England
@AskNationwide We have separate login credentials but all accounts are in joint names
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Connor
(@connorlol) reported
from
Paddington, England
@AskNationwide Hi, my new card finally arrived but my card reader hasn’t. Is there a way for you to track it? I’ve been trying to move money for weeks - it’s been painfully slow. Thank you
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Keighley West
(@KeighleyWest) reported
from
Hackney, England
@nickholding01 @AskNationwide I’m having the exact same bloody problem!!
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Who Cares
(@ihatetimBL) reported
from
Hounslow, England
@AskNationwide Well I do hope that it's sorted before any other transactions go through today because I'm expecting a payment of £500 into my account and also expecting Tfl to take money from my account overnight. If the problem isn't sorted out then I will not be able to get to work tomorrow.
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Joanna_Laura
(@Joanna_Laura88) reported
from
Redhill, England
@AskNationwide I have registered already and previously used this service but it has failed to recognise my details. I have asked for reset details & received no emails to do this. 2 days in a row now. I have also tried to re- register. It not let me? How can I do anything?
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Julian Budd
(@redmanjules) reported
from
Poplar, England
@AskNationwide no incoming payments now for 12 hours just before Xmas what a **** show
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Angel
(@dragonsangel01) reported
from
Poplar, England
Right I have contacted @AskNationwide a couple of times as my credit card statement don’t look right and I have spoken to someone and neither do they. Can’t get through on the phone because they keep saying they can’t hear me. Is this anyway to treat a loyal customer. 😡😡
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Claire Petzal 🥨
(@clairelpetzal) reported
from
Wandsworth, England
@AskNationwide I sent a direct message as I have an urgent question that I’m hoping is ******* with the payment issue but need confirmation. Thanks!
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Joanna_Laura
(@Joanna_Laura88) reported
from
Redhill, England
@AskNationwide please explain why you have made it impossible to use an online portal that has still not sent me log in details for travel with my flex plus account. As a nurse working shifts I cannot ever access the phone number either! Not helpful or safe. Please help ASAP.
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angela💙💚🌈💐La!
(@andersonsangela) reported
from
Bromley, England
Really disenchanted by companies that don't help those that need it, don't refund @AmazonUK @Fantastic @AskNationwide really beggars belief and you should all be ashamed
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Brogan 🐝
(@SandysBitxh_) reported
from
Bexleyheath, England
Heya! The company I work for tried paying me on the 6th but it’s being bounced back and not going into my bank account? I’ve just got off the phone to them and all my details are correct for them. Any help? @AskNationwide
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Who Cares
(@ihatetimBL) reported
from
Hounslow, England
@AskNationwide when will the problem with incoming payments be resolved?
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Hannah Moyne
(@hannah_moyne) reported
from
Bromley, England
@AskNationwide Why make it so complicated for a man his age!!! He went to Lloyd's across the road and withdraw the money at the counter you treated him like a criminal you should be ashamed!!! Customer service zero!!!!
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amanda
(@amanda11350524) reported
from
Ilford, England
@AskNationwide can you please advise when my issue will be resolved. Advised your systems are all down. Advised that issue been escalated and to wait for response. No further infomation/help given and would not be put through to payment dept
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Joanna_Laura
(@Joanna_Laura88) reported
from
Redhill, England
@AskNationwide I will be working 7:30-7pm & again will miss a chance to speak to them as advertised on the policy it says 9pm then the phones still cut off at 7pm. I wanted to update a medical condition that I’ve only just found out about. Disappointed.
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Dmitri Old
(@DmitriusOld) reported
from
London, England
@AskNationwide I have had a call with them this morning. Told me they can't do anything. So I have to go into customer service hell with both of you again. This is not right.
Nationwide Issues Reports
Latest outage, problems and issue reports in social media:
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Eduardo Camelfinger 🇬🇧
(@slippinjimmy91) reported
@AskNationwide Hi, I have my mortgage with you and am looking to obtain a copy of the title deeds as I cant find it amongst my paperwork. Can you help with this? Regards
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𝕷𝖚𝖈𝖊 𝕿𝖍𝖊 𝕸𝖔𝖔𝖘𝖊
(@m00sifer) reported
@AskNationwide Thankyou for your help. If I can somehow manage to find out the information regarding my childhood accounts do you know whether I could phone up again? Or will it now be flagged as having failed security and needing to go into branch?
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Hayley ❤️
(@HayleyWhite36) reported
@AskNationwide They didn’t ask me for an iban number Jon, I need to ring consultant support today anyway so I’ll ask them to find out what’s going on
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Jane Tupper
(@JaneTupper4) reported
@AskNationwide I have tried to pay with my Flexplus visa debit card recently online and over the phone and the payment has been declined even though the card works in shops. Please can you help? Jane
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Miriam1219xx
(@MiriamHus1219xx) reported
@AskNationwide horrified by the truly appalling customer service. Been on hold over the 📞 for 54 mins to resolve the bank's mistake for which I m charged interest/day. Absolutely disgusting!
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Noname
(@SLH68141003) reported
@AskNationwide I already told you that I tried that and it wasn't working. But I have sorted the issue myself now.
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WilliamwallaceX25
(@wallacewill17) reported
@AskNationwide Yeah there are many things to know, like after being a customer for 20 years, during the pandemic & no one working, you told us not to worry, the concessions was fine, then told my wife to sell our house two weeks before xmas, then refused to extend our terms.. 20 years
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KL
(@kylelockwo_d) reported
@AskNationwide I’ve recently opened an account with you, I received my customer number today and tried to log into to online banking. It’s asking me for my passcode when I haven’t set one up?
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michael bruce
(@mjbruce1940) reported
@AskNationwide Yes. Three times so far. Ten minute wait each time. Not good enough. Why dont you offer a ringback service?
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Amy Powell
(@Amoss132) reported
@AskNationwide I'm calling your main number 0345 730 2011 and going through the options to get through to mortgages. I dont want to get angry but I'm waiting on a refund and nothing is being done about it. I need this money back as its causing me huge problems.