O2

O2 Outage Report in Knaphill, Surrey, England

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O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.

Problems in the last 24 hours in Knaphill, England

The chart below shows the number of O2 reports we have received in the last 24 hours from users in Knaphill and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

O2 Outage Chart in Knaphill, Surrey, England 03/28/2024 08:50

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Most Reported Problems

The following are the most recent problems reported by O2 users through our website.

  1. Phone (58%)

    Phone (58%)

  2. Internet (25%)

    Internet (25%)

  3. Total Blackout (9%)

    Total Blackout (9%)

  4. E-mail (4%)

    E-mail (4%)

  5. Wi-fi (3%)

    Wi-fi (3%)

  6. TV (1%)

    TV (1%)

Live Outage Map Near Knaphill, Surrey, England

The most recent O2 outage reports came from the following cities: London, Camberley, Chertsey, Isleworth, Crowthorne, Feltham, Farnborough, Woking, Hampton, Esher, Cobham, Guildford, Twickenham, Ash Vale and Lightwater.

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City Problem Type Report Time
United KingdomLondon Phone
United KingdomLondon Internet
United KingdomLondon Internet
United KingdomLondon Phone
United KingdomLondon Phone
United KingdomCamberley Phone

Community Discussion

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O2 Issues Reports Near Knaphill, England

Latest outage, problems and issue reports in Knaphill and nearby locations:

  • PatrickKeyte Patrick Keyte (@PatrickKeyte) reported from London, England

    @O2 please can you help me? Numerous people are getting calls from my mobile number when I haven’t actually called them or even have their details to start with. This has happened twice in the last week with two different people

  • RossBrown1_1 Ross Brown (@RossBrown1_1) reported from Wokingham, England

    @O2 @TheO2 “We’re better connected” “Be more dog” only thing dog is your service

  • bethanyxhewitt Bethany Hewitt (@bethanyxhewitt) reported from Bracknell, England

    Experienced some of the worst customer service to date!! First the advisor takes £400 more than agreed, next I’m chasing advisors everyday for a month with false lies about refund dates @o2 #notacceptable

  • KevinWNewman Kevin Newman (@KevinWNewman) reported from London, England

    @ianvisits Pointless arguing against the machine 🤖! Take your business elsewhere Ian. I’m sure @EE or @O2 will be willing to help out!

  • ninavdbennett Nina Van Driel (@ninavdbennett) reported from Windsor, England

    @O2 I am sorry but I am simply shocked at your poor customer service. I have now called twice to complain and ask for help. Twice I have been told a manager would call me. Twice this has not happened.

  • siegeism siege (@siegeism) reported from London, England

    @O2 after 13 years I’ll be leaving O2. The #reception literally doesn’t exist in South London, better service with a tin can and string. It gets worse year in year out. Are you erecting #phone masts underground or something?

  • Avigazed Avigazed (@Avigazed) reported from Addlestone, England

    @O2 How long does it take to port a number from another network to o2? Surely 2 days is a bit long.

  • ScottCanEat ScottCanEat (@ScottCanEat) reported from London, England

    Hey @O2.. I #know these are weird times. i placed an order on sunday confimed & paid. online shop says next say delivery is still available. Ive emailed, replied with please use chat. Chats off line. I phoned and only upgrades and leaving o2 calls are accepted. Help

  • maryhippychick m a r y (@maryhippychick) reported from Hounslow, England

    @O2 It’s being investigated but there was no indication that they would be back in touch with me. I’m concerned that my address will show up with bad credit with both you and other bodies as a result of this fraud.

  • siegeism siege (@siegeism) reported from London, England

    @O2 Done. I’ve started taking screen shots of locations with no service because it’s so bad.

  • tobyd360 Toby (@tobyd360) reported from Farnborough, England

    @O2 I’m stuck! Trying to upgrade online, on the last screen realised it was the wrong GB model of iPhone 11 - seemingly can’t cancel it from there myself? And if I go back and click to upgrade again, it just brings up the load screen forever 🙁

  • JonLeePButler Jon-Lee Paul Butler (@JonLeePButler) reported from Fleet, England

    @O2 if a mast in the area is not working, and service checker gives message of 'taking longer than expected' to fix. Would ALL O2 mobiles be affected in the area? Just asking, as mine is without signal but flatmates is with. Odd that. Don't you think?

  • akasha303 Greg Meeres (@akasha303) reported from Twyford, England

    @O2 Your web chat support team advised I ‘needed’ to call Equifax, rather than Experian, even when I queried (as I have an Experian account). Might want to check the process playbooks! (Issue is now resolved through a work around).

  • SaintGeorgie Georgie Tongue (@SaintGeorgie) reported from Wokingham, England

    @O2 I spent hours on chat to your advisers trying to cancel my phone contract and was told it was all done. I started a new contract with another provider and now suddenly I have been started on a new o2 tariff??? Help!

  • HarryRobertson5 Harry Robertson (@HarryRobertson5) reported from Bracknell, England

    @ThreeUK been a loyal customer for 6 years, recently brought a new contract through you, yet my upgrade price is far from being a loyal customer, I cant even get an existing customer deal unless I take out a third contract, what a joke! Even @O2 are cheaper than what I was told

  • owengmusic Eoghan (@owengmusic) reported from Bracknell, England

    @o2 Ive transferred over to another network but I cant use my phone because you wont unlock it after 2 store visits (Wandsworth and Bracknell) very frustrating

  • Sheree_Kirby Sheree (@Sheree_Kirby) reported from London, England

    @O2 I have an issue with my phone, some calls are not coming through (not ring or notification if missed called) & I'm not getting voicemails till hours later, it's not updating. After the phone battery dies & switched on or restarted do they appear.

  • RoslynBriggs89 Roslyn (@RoslynBriggs89) reported from London, England

    @O2 is one of the worst phone providers. How can I pay off my contract and still get charged. Your website is overcrowded too. Disgusting and poor service.

  • HarryRobertson5 Harry Robertson (@HarryRobertson5) reported from Bracknell, England

    @ThreeUKSupport I want the note 20 4g but was told for 30gb £58 a month with a upfront cost, where as my "customer exclusive offer" was £55 a month. Or I can can to @O2 and get 90gb for £51 a month with a less up front cost. Talk about customer loyalty!!!

  • maryhippychick m a r y (@maryhippychick) reported from Hounslow, England

    @O2 I phoned up customer services who passed it onto the fraud department. They ( customer services) were extremely understanding. I haven spoken to your fraud department.

O2 Issues Reports

Latest outage, problems and issue reports in social media:

  • ilockyer Ian (@ilockyer) reported

    What is the point in @O2 here in Exeter. Phone showing 4g and No Internet Connection is all too common. Prices go up and service continually weakens.

  • lyannie25 Lyanne Valentine (@lyannie25) reported

    @O2 im trying to use one of your offers on the O2 priority app which I have access due to me being a virgin media customer and it keeps taking me to the O2 website to log in and I can’t

  • Colly_wobbles Colette Houlihan (@Colly_wobbles) reported

    @john_mack1974 @tescomobile @O2 I still have no signal and no polite message of how long it will take until I have contact?

  • davesargeant1 David Sargeant 🎗 (@davesargeant1) reported

    @o2 why am I paying for the best phone on the market and can’t even get a signal in Exeter. It’s an absolute joke how shocking the signal here is.

  • tmw1000 Tina Walsh (@tmw1000) reported

    @O2 Nearly 24 hours later and you still haven't responded to a customer who's told you they've not been able to make any phone calls for 2 days, 3 days now. No reply to dm either. Please don’t tell me 'you're very busy' again.

  • AFrancisPhoto Andrew Francis (@AFrancisPhoto) reported

    @O2 I have a final amount to pay. I am having difficulties in logging into the website as I have changed providers. I also cannot call you as the customer service is not available to me. I cannot pay you until you let me. So please stop with the enforcement letter.

  • theclubcarter daniel (@theclubcarter) reported

    @aintnolovesong @O2 omg same i can’t even go on my phone when i’m taking a **** anymore cause it just doesn’t work

  • anonymousbee22 Sun ☀️ (@anonymousbee22) reported

    @O2 I topped up £10 to a Sim Card yesterday, because @EE can't provide me a service and I have no internet at home...realised that I was using more mobile data so I paid to move onto the £15 bundle, and now I wake up today to say I have no bundle+ no balance

  • WadeyWade Ian Wade (@WadeyWade) reported

    @O2 very frustrating two days trying to add data to my dongle as site comes up with error messages. Several calls yesterday where I passed around and then was told that a local branch could help add funds, so went in and they reckon they couldn’t. So, not very happy at all.

  • a_g_r_m Alex Graham (@a_g_r_m) reported

    @O2 Hi, do you have any issues with 5G in the RG2 0JT area? I've tried restarting my phone and put the sim in a different handset but the 5G signal isn't connecting. It was fine until today.